patient services clerk

Memorial Hospital at Gulfport

<div>The Admitting Clerk provides patient registration services including patient interview, preparation of registration forms and other admission or transfer related requirements. Creating a customer service environment, the Admitting Clerk assists with insurance verification and pre-certification through collaboration with Case Management and other departments to ensure comprehensive processing and continuum of care.
Education: High school diploma or equivalent. 
 
Experience:
Three to five years of progressive administrative assistant experience within a healthcare setting is preferred. Demonstrated proficiency in Microsoft Word, Excel and Power Point software programs, verbal and written communication, customer service, and schedule coordination. Basic knowledge of medical terminology strongly preferred. Position requires efficient data entry skills, balancing figures, and understanding of reconciliation processes. Excellent customer relations and oral/written communication skills are required.</div>

Admitting Clerk - Admitting - Days - Biloxi Location

The Guthrie Clinic

<div>Position Summary:
Registration clerks are responsible for obtaining patient demographic, insurance and financial information including but not limited to performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions.
Registration clerks also must employ proper, compliant patient liability collection techniques before, during and after the date of service. Escorting of patients/visitors to appropriate areas, or obtaining, wheelchair, etc. Arranges for patients to speak with financial counselors if needed. Registration clerks also ensure medical necessity checks/verification which may be in the form of authorization requests or advance beneficiary notification forms.
Insurance authorization/notifications may or may not result from an automated tool which can include inpatient, or outpatient scheduled or unscheduled hospital charges. 
Education, License &amp; Cert:<ul><li>
Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking.</li><li>
Working knowledge of medical terminology required, with a medical terminology course completion.</li><li>
Proficiency with office computer software including Microsoft Word and Excel required.</li><li>
Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information.</li></ul> 
Experience:<ul><li>
Excellent communication skills.</li><li>
Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients.</li><li>
Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines.</li><li>
Working knowledge of Medical Terminology.</li><li>
Familiarity with various insurance plans, which includes passing a basic insurance identification test.</li><li>
IDX/EPIC experience is beneficial specifically in registration and/or scheduling.</li><li>
Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice.</li></ul> 
Essential Functions:
Service<ul><li>
Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.<ul><li>
Adheres to applicable dress code.</li><li>
Adjusts personal schedule to meet unit needs when requested.</li><li>
Protects patient confidentiality at all times.</li></ul></li><li>
Communicates professionally with various publics as evidenced by customer/client satisfaction. Provide patient and family education on specific requirements of procedure and/or test.<ul><li>
Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveys.</li><li>
Favorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveys.</li><li>
Educational methods are adapted to meet patient and family education needs.</li></ul></li></ul>
People<ul><li>
Adhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room &amp; Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy &amp; Procedure and hospital policies.</li><li>
Maintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines.<ul><li>
The competency/skills assessment is satisfactorily completed annually.</li><li>
Applicable licenses/certifications and memberships are current</li></ul></li><li>
Participate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the program.</li></ul>
Quality<ul><li>
Participate in performance improvement activities.<ul><li>
Attends scheduled unit quality meetings as assigned.</li><li>
Uses reports/data to improve quality of care delivered.</li></ul></li><li>
Collect quality review data assigned and submit data as requested.</li><li>
Complete assigned tasks or other duties as requested.</li><li>
Participate in complete annual mandatory in-services, department and hospital safety activities.<ul><li>
Attends meetings and completes assigned duties as requested.</li><li>
Adheres to safety standards for staff and patients and encourages compliance by others.</li></ul></li></ul>
Growth<ul><li>
Contribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests.<ul><li>
Attends and participates in community educational/promotional activities as requested.</li><li>
Makes positive contribution to interdepartmental rapport.</li></ul></li></ul>
Financial<ul><li>
Contribute to development of improved efficiency and productivity of unit clinical/administrative functions.<ul><li>
Offers positive suggestions/solutions to improve service delivery and unit operations.</li><li>
Contributes to and cooperates with the implementation of system improvements.</li><li>
Offers to assist other staff and demonstrates flexibility in carrying out share team functions including special projects.</li></ul></li><li>
Contribute to the delivery of cost-effective care by utilizing resources appropriately and using/maintaining equipment in order to prolong working life.</li></ul>
Values<ul><li>
Demonstrates behaviors and actions that are consistent with Guthrie's Principles and Values.</li></ul> 
Other Duties:<ul><li>
Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information. Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices.</li><li>
 Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate.</li><li>
 Obtain any authorization information required for procedures and signing of financial waivers as appropriate.</li><li>
 Demonstrates current knowledge of clinical computer systems</li><li>
Prepares charts, requisitions, and other assigned work according to the department guidelines.</li><li>
Ensures accurate data entry of all patient types.</li><li>
Answers the telephone and responds to requests appropriately and in a timely manner.
</li><li>Accurately records diagnosis and/or ICD9 code. Ability to transcribe physician orders to enter any and all pertinent visit information accurately.
</li><li>Accurately pre-registers different patient types using all available data, resources, and policies.</li><li>
Assures accurate patient identification by preparing labels and wristband. Places Patient Identification band on the wrist of patient at all times.</li><li>
Works closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient information.</li><li>
Excellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively.</li><li>
Ability to retrieve medical records when needed, per departmental policy and guidelines.</li><li>
Demonstrate high ethical standards with respect to discretion and regard for confidentiality. Understands all HIPAA &amp; JCAHO requirements.</li><li>
Demonstrates efficiency and thoroughness when completing ED &amp; patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient types.</li><li>
Must demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or duties.</li><li>
Adjusts to fluctuating workload and demands of the department. Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately. Other duties during periods of slow patient activity may be assigned to compliment departmental needs.</li><li>
Creation of downtime registrations and charts per departmental guidelines, as needed.</li><li>
Notifies nursing units of incoming patients and obtains room assignment.</li><li>
Escorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed.</li><li>
Routes correct forms to appropriate departments, as requested or needed.</li><li>
Demonstrates respect and consideration for all patients and individuals. Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.</li><li>
Assists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied. Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate person.</li><li>
Observes hospital dress code; wears identification badge while on duty and maintains a professional appearance at all times.</li><li>
Respects, at all times, the confidentiality of patients&rsquo; records, progress, and utilize complete discretion when discussing patient matters.</li><li>
Maintains reservation book for scheduled surgeries/admissions/outpatients in a neat and orderly manner.
</li><li>Documentation into the EPIC system regarding transfers, records release, facility requests, discharges, and all other pertinent visit information per department guidelines.</li><li>
Stocking of patient rooms and registration areas as needed. Ordering supplies which maintain adequate par levels to meet patient needs and budget requirements, may be requested.</li><li>
Responsible for daily departmental functions such as printing, viewing, faxing, filing, scanning, copying, and answering/directing phone calls. Maintains work area in orderly manner to maximize efficient workflow.</li><li>
Maintains desired attendance level, arrives on time at start of scheduled shift and returns promptly after breaks and lunch periods.</li><li>
May be required to work holidays, weekends, and shifts other than those regularly assigned.</li></ul> 
Further competencies will be designated by the Patient Registration, Emergency Dept, or Business Office Manager as changes in technology and patient care requirements occur. 
Pay Range: $17.57 - $25.32/hour, DOE 
#LI-MD1
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you&rsquo;ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.</div>

Patient Registration Clerk - Patient Registration - Full Time

Paychex, Inc.

<div>POSITION SUMMARY

The Insurance Benefit Specialist ensures all scheduled surgical cases have accurate, complete, and timely insurance verification, authorization, and financial documentation. This role directly supports clean claims, prevents denials, and ensures patients receive accurate financial estimates prior to their procedure. The Insurance Benefit Specialist may be cross-trained in other functions of the business office.

Role and Responsibilities
<ul>
<li>Verifies all insurance information including authorizations, benefits coverage and claims mailing address and meticulously documents all data into HIS.</li>
<li>Reviews and corrects all insurance information in the HIS. Including but not limited to any deductible, co-payment or patient payments that need to be collected at time of service.</li>
<li>Informs Pre-admissions clerks at center and patients, when applicable, of any deductible, co-payment or patient payments.</li>
<li>Works cooperatively with Scheduling Clerk and Pre-Admissions clerk for cancellations, additions and any changes to the schedule.</li>
<li>Informs Pre-Admissions clerk of insurance benefits for determination of any co-payments and or deductibles that need to be collected.</li>
<li>Communicates with any and every Adjuster, Nurse case manager and Benefits organizer for verifications and plan coverage.</li>
<li>Collaborates with Revenue Cycle Manager on a daily basis.</li>
<li>Works with Scheduling Clerk for accurate insurance information entry into the health information system.</li>
<li>Collaborates with Scheduling Clerk for Insurance Authorizations, claim numbers and adjusters.</li>
<li>Performs related work as required.</li>
<li>Will cross-train to other Business Office positions for back up as needed.</li>
<li>Reports directly to the Revenue Cycle Manager.</li>
<li>Performs other tasks as assigned by the Revenue Cycle Manager.</li>
<li>Must be willing to complete software training to keep up with advances in information technology.</li>
<li>Represents the company in a thoughtful and professional manner to customers, i.e. facility administrators, business office personnel, clinical personnel, physicians, patients and vendors.</li>
<li>Be familiar with the companies policy and procedures and HIPAA regulations.</li>
</ul>
Work experience
<ul>
<li>Minimum of two years&rsquo; experience with Insurance benefits in an Ambulatory Surgery Center.
</li><li>GI experience required</li>
<li>Experience using a medical software billing system. Must be familiar with Windows, Microsoft Office and ASC software.</li>
</ul>
Education Requirements
<ul><li>
High school graduate or equivalent.</li></ul>

Preferred Skills and knowledge
<ul>
<li>Advantx or HST experience preferred.</li>
<li>Must be able to work under pressure.</li>
<li>Possesses excellent communication skills.</li>
<li>Competence in oral and written skills.</li>
<li>Ability to prioritize and complete tasks in a timely manner.</li>
<li>Must possess the ability to perform multiple tasks simultaneously.</li>
<li>Understanding of company products, services and customers.</li>
<li>General understanding of the healthcare environment.</li>
<li>Knowledge of alpha filing system.</li>
<li>Ability to follow oral and written instructions.</li>
<li>Ability to be cross-trained in other areas of the business office.</li>
<li>Working knowledge of Medicare, Medicaid, Worker&rsquo;s Compensation and Managed Care.</li>
<li>Working knowledge Out of Network billing.</li>
<li>Requires knowledge of medical terminology.</li>
<li>Basic knowledge of codes and modifiers.</li>
<li>Ability to access and utilize the Internet.</li>
<li>Requires exposure to automated insurance verification applications generally used within the healthcare industry.</li></ul></div>

Insurance Verification Specialist

Cuidado Casero Home Health & Hospice

<div>The Billing Clerk is responsible for performing the pre-billing functions and submitting to the management company for processing per the billing calendar. In addition, the Billing Clerk must assist in effective, precise and timely entry of all the patient information related to Clinical Services, OASIS documents, physician orders, and confirming all clinical documentation in software as it is submitted by the clinical staff.
WHAT WE OFFER:<ul><li>
Competitive Salary</li><li>
Medical/Dental/Vision</li><li>
Company Paid Life Insurance</li><li>
Short Term Disability and other Voluntary Benefits</li><li>
Pet Insurance</li><li>
Employee Discounts</li><li>
Holidays</li><li>
Generous Paid Time Off and Paid Sick Leave</li><li>
Opportunity for growth and advancement</li></ul><ul><li>
High School graduate with more than one year of experience in home health billing preferred.</li><li>
Bilingual Spanish preferred.</li><li>
Strong written/computer skills.</li><li>
Ability to work independently with minimal supervision.</li><li>
Capable to set priorities and problem solving.</li><li>
Results oriented and driven to meet goals.</li><li>
Maintains commitment and enthusiasm towards goal achievement.</li><li>
Capable to manage multiple tasks simultaneously under deadline pressure.</li><li>
Excellent interpersonal and communication skills.</li></ul></div>

Billing Clerk

Tucson Medical Center

<div><div>SUMMARY:
This position is a hybrid role transitioning between a Patient Care Technician and a Unit Clerk. As a Patient Care Technician responsible for direct patient care services on a specific unit under the supervision of an RN or Case Manager. Provides personal care and assists with the implementation of selected portions of a care plan including respiratory services, rehabilitation services, and phlebotomy under the supervision and direction of a Registered Nurse. As a Unit Clerk responsible for the coordination of clerical and hospital functions on assigned patient care or technical unit. Receives admitted patients, initiates patient files, takes action on doctors&rsquo; orders, processes discharges, transfers and expirations, and prepares hospital reports. Provides general staff support by assisting with patient scheduling and/or preparation, standard computer inquiries, and other routine tasks. Maintains supply levels for units and reports unit needs for housekeeping, hospitality and maintenance services. 
ESSENTIAL FUNCTIONS:
Patient Care Technician:
Maintains confidentiality and protects sensitive data at all times, including patient information, proprietary information and personnel information.
Formulates and implements accurate and timely care.
Takes care of the body after death.
Assists patients with activities of daily living.
Takes vital signs, weighs patients, and collects routine urine specimens; cleans catch specimens, stool specimens, and sputum specimens.
Maintains patient safety and infection control standards; promotes a safe therapeutic environment that allows for the delivery of high-quality patient care.
Cleans and prepares rooms between procedures and discharges; monitors and restocks supplies.
Opens sterile supplies and sets up for procedures.
Performs EKGs
Promotes a safe, therapeutic environment.
Documents and reports outcome of patient care activities; charts observations and vital signs on assigned patients in legible, accurate, and appropriate format following hospital and unit procedures.
Checks equipment, supplies, and accessories on a regular basis; notifies appropriate personnel of equipment malfunctions and repairs needed.
Participates in the orientation of new program personnel and in the ongoing in-service education of the team.
Performs finger sticks. 
Unit Clerk:
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff. 
Performs receptionist duties for patient care or technical area; receives, initiates, and directs telephone calls and messages.
Assists visitors, staff, and patients by providing directions to hospital locations or calling for an escort when necessary.
Participates in quality initiatives.
Operates a personal computer, calculator, FAX machine, copy machine, scanner and related office machinery.
Receives and dispatches communications, via phone, intercom, Vocera, fax and mail.
Receives messages, flowers, newspapers, and other items and notifies appropriate personnel; verifies that patient has not been discharged and returns flower deliveries for discharged patients; delivers or arranges for the delivery of items to patients and appropriate personnel.
Facilitates radiological procedures in accordance with protocol and assists patients and radiology staff in accordance with established patient care protocols.
May also serve as an instructor to other Unit Clerks; provides orientation and guidance as needed and assists in orientation of other department personnel.
Processes and maintains records of admissions, transfers, discharges, and deaths.
Orders supplies and services as directed.
Schedules appointments, surgeries, lab collections and/or other procedures; notifies patients, patient family, or appropriate departments of dates, times, or any changes.
Archives and copies image data as requested and transfers images to computer applications.
Assists with the transport of patients when necessary.
Assists clinical staff as needed.
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.<h5 class="jobSectionHeader"> 
MINIMUM QUALIFICATIONS</h5> 
EDUCATION: High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience.
EXPERIENCE: One (1) year of patient care experience, preferably in an acute care setting; or no experience if completed one semester of clinicals in an acute care setting in an accredited nursing program, or completed a formal Patient Care Tech (PCT) program, or obtained a Certified Nursing Assistant (CNA) certification, or obtained a Licensed Nursing Assistant (LNA) licensure.
LICENSURE OR CERTIFICATION: Basic Life Support (BLS) certification required. Additional certifications may be required per department.
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li> Knowledge of patient care protocols and practices.</li><li> Knowledge of general patient care practice, methods and regulations.</li><li> Knowledge of patient privacy regulations.</li><li> Knowledge of appropriate customer service interaction skills as it relates to greeting and assisting by phone or in person.</li><li> Skill in attending to patients with care and attention to needs.</li><li> Skill in assisting with more complex patient care programs.</li><li> Skill in multi-tasking and setting priorities so the most critical are performed first</li><li> Ability to recognize a patient in distress and follow directions to get assistance.</li><li> Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li> Ability to complete routine reports and correspondence.</li><li> Ability to listen and accurately interpret others&rsquo; communication or instructions to take appropriate action.</li><li> Ability to speak effectively in front of doctors, nurses, staff and the general public.</li><li> Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.</li><li> Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.</li><li> Ability to deal with problems involving a few concrete variables in standardized situations.</li><li> Applicants must have basic computer familiarity and experience and the ability to operate office equipment, calculator, FAX machine, copy machine, scanner and changing technology in performing assigned duties.</li><li> Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.</li></ul></div></div>

Patient Care Tech/ Unit Clerk - Labor & Delivery

Patient Care Tech/ Unit Clerk

Houston Regional Gastroenterology Institute

Medical Front Desk Clerk &ndash; Job DescriptionA Medical Front Desk Clerk is responsible for managing the administrative and patient-facing operations of a healthcare facility. They serve as the first point of contact for patients, ensuring a smooth and professional experience while supporting clinical staff with scheduling and records management.Key Responsibilities<ul><li>Greet and check in patients in a friendly and professional manner</li><li>Schedule, confirm, and manage patient appointments</li><li>Verify patient information, insurance details, and medical history</li><li>Answer phone calls, respond to inquiries, and direct calls appropriately</li><li>Maintain and update electronic medical records (EMR)</li><li>Collect co-pays, process payments, and handle billing inquiries</li><li>Ensure patient confidentiality in compliance with HIPAA regulations</li><li>Coordinate with medical staff to manage patient flow</li><li>Handle incoming and outgoing mail, faxes, and documentation</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (associate degree preferred)</li><li>Previous experience in a medical office or customer service role</li><li>Knowledge of medical terminology and insurance processes</li><li>Proficiency with office software and EMR systems</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>Attention to detail and accuracy</li><li>Ability to handle sensitive information confidentially</li></ul>Work Environment<ul><li>Hospitals, clinics, private practices, or specialty medical offices</li><li>Fast-paced environment with frequent patient interaction</li><li>May require standing for extended periods</li></ul>Pay: $15.00 - $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li></ul>Work Location: In person

Front Desk Clerk

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