patient services coordinator

Novant Health

<div>What We Offer:
<div><b>
Join Our Team as a Patient Services Coordinator at Novant Health</b></div><div></div><div><br>
Position: Patient Services Coordinator III</div><div>
Location: Winston-Salem, North Carolina</div><div>
Department: Primary Care</div><div></div><div><b><br>
As a Patient Services Coordinator III, you will:</b></div><ul><li>
Accurately record patient demographics and insurance information.</li><li>
Efficiently schedule patient appointments.</li><li>
Cross-train in various administrative support functions.</li><li>
Deliver remarkable patient experiences in every interaction.</li><li>
Foster a safe patient environment driven by the principles of &quot;First Do No Harm.&quot;</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school diploma or GED required.</li><li>
One year of clerical experience in a medical office setting.</li><li>
Proficiency in medical office software, including EPIC systems.</li><li>
Excellent verbal communication and organizational skills.</li><li>
Ability to work with changing priorities and maintain confidentiality.</li><li>
Basic medical terminology knowledge.</li></ul><div><b>
Benefits</b></div><ul><li>
Competitive salary and opportunities for advancement.</li><li>
Comprehensive benefits package, including health, dental, and vision insurance.</li><li>
Retirement plans with employer matching.</li><li>
Paid time off and holiday pay.</li><li>
Tuition reimbursement and student loan forgiveness programs.</li><li>
Employee wellness programs and discounts.</li></ul>
What We're Looking For:
<div>
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.</div>
What You'll Do:
<ul><li><b>Education: </b>High School Diploma or GED, required.</li><li><b>
Experience: </b>One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.</li><li><b>
Additional Skills Required: </b>Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.</li><li><b>
Additional Skills Preferred: </b>Proficient in use of all computer software utilized in practice.</li></ul></div>

Patient Services Coordinator

Skagit Regional Health

<div><p>Department: Physical Therapy SVH
<br>
Exempt: No
<br>
Schedule: DAYS
<br>
Position Type: Full Time 0.6 FTE or More
<br>
FTE: 1.000000
<br>
Base Wage $23.71 to $34.40
<br>
Location: Skagit Valley Hospital
</p><div><div><div><div><p>The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
</p><p>Other information:<br>
<br>
</p><p><b>Job Summary
</b><br>
Provides administrative support and patient care coordination for assigned department. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.
<br>
<br>
<b>Essential Functions
</b><br>
Perform patient registration procedures accurately and efficiently. Manage authorization and referral process for department in accordance with established guidelines. Support billing and/or coding functions within department in accordance with established guidelines. Verify and document insurance eligibility. Complete referral authorization processes in a timely manner. Facilitate the resolution of insurance issues. Coordinate insurance authorization and referral requirements. Ensure all requirements are fulfilled in accordance with established guidelines. Track and submit retro-authorization requests, working closely with referring physician offices to resolve issues. Sort fax server in an accurate and timely manner in accordance with established guidelines. Obtains authorization and processes referrals for services ordered by providers. Schedules appointments as appropriate and within required time and assuring referrals are maintained within appropriate network and/or payer requirement. Remains current on referral policies and procedures, payer requirements, managed care matrix, and portals. Compile and distribute departmental data as required per established policies and procedures. Coordinate staffing and workload within the department as required. Provide clerical support in assigned department. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Maintain current licensure and/or certification as required. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Perform other duties as assigned by Supervisor or designee.
<br>
<br>
<b>Education
</b><br>
High School diploma or GED required.
<br>
<br>
<b>Experience/Training
</b><br>
Minimum one (1) year related healthcare experience preferred.
<br>
<br>
<b>License/Certifications
</b><br>
Current American Heart Association (AHA) healthcare provider BLS certification preferred.
<br>
<br>
<b>Other Skills
</b><br>
Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well-developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Knowledge of the healthcare environment required. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).
<br>
<br>
<b>Physical Demands and Work Environment
</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.
</p>Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.</div></div></div></div></div><p></p>

University of Virginia

<div></div><div>Location Manassas, Virginia, United States Category Administrative Support UVA Community Health Job Id 6754 Job Type Full time</div>
<br><div><div>JOB DESCRIPTION
</div><div><h1 class="jobSectionHeader"><b>Patient Services Coord IV</b></h1><h2 class="jobSectionHeader"><b>
Job Code: PF1221</b></h2><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
ABOUT US</b></h3><p></p><p><br>
We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health&rsquo;s community hospitals, outpatient locations, and provider offices. By combining our team&rsquo;s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people&rsquo;s lives every day.</p><h3 class="jobSectionHeader"><b><br>
JOB TYPE</b></h3><p><b>
Classification:</b> Non Exempt</p><p><b>
Supervises Positions:</b></p><h3 class="jobSectionHeader"><b>
JOB SUMMARY</b></h3><p>
Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.</p><h3 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h3><p><b>
Education:</b> High School Diploma or GED required.</p><p><b>
Experience:</b> 3 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.</p><p><b>
Licensure:</b> None</p><p><b>
Additional Skills/Requirements Required:</b> Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9- CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.</p><p><b>
Additional Skills/Requirements Preferred:</b> Proficient in the use of all computer software utilized in the practice.</p><p><b>
Competencies</b></p><ul><li>
Communications: Communicates effectively with all levels of clinic staff and visitors.<ul><li>
Greets and assists visitors to the department.</li><li>
Answers all incoming telephone calls and provides accurate information as needed.</li><li>
Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.</li></ul></li><li>
Teamwork: Works within a team to achieve patient and team goals.<ul><li>
Shares and initiates regular and professional communication with co-workers.</li><li>
Facilitates and participates in regular staff meetings.</li><li>
Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.</li><li>
Resolves conflicts independently, as appropriate.</li><li>
Accepts responsibility for actions and acts positively upon feedback from others.</li></ul></li></ul><p></p><p><b><br>
The incumbent may be asked to perform additional duties as assigned.</b></p><p></p><h3 class="jobSectionHeader"><b><br>
PHYSICAL DEMANDS</b></h3><p><b>
Physical Demand Code:</b> Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.</p><h3 class="jobSectionHeader"><b>
OTHER</b></h3><ul><li><p>
May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes</p></li><li><p>
On call responsibilities as directed: No</p></li><li><p>
Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes</p></li></ul><p></p><p><br>
The base compensation range for this role is $16.52 - $23.39 hourly.</p><p><br>
Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.</p><br>
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician&rsquo;s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.</div></div>

Patient Services Coordinator IV

UVA Health

<div><h1 class="jobSectionHeader"><b>Patient Services Coord IV
</b></h1><h2 class="jobSectionHeader"><b>Job Code: PF1221
</b></h2><h3 class="jobSectionHeader"><b>ABOUT US<br>
</b></h3><p></p><p>We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health&rsquo;s community hospitals, outpatient locations, and provider offices. By combining our team&rsquo;s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people&rsquo;s lives every day.<br>
<br>
</p><h3 class="jobSectionHeader"><b>JOB TYPE
</b></h3><p><b>Classification: </b>Non Exempt
</p><p><b>Supervises Positions:
</b></p><h3 class="jobSectionHeader"><b>JOB SUMMARY
</b></h3><p>Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
</p><h3 class="jobSectionHeader"><b>QUALIFICATIONS
</b></h3><p><b>Education: </b>High School Diploma or GED required.
</p><p><b>Experience: </b>3 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.
</p><p><b>Licensure: </b>None
</p><p><b>Additional Skills/Requirements Required: </b>Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9- CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
</p><p><b>Additional Skills/Requirements Preferred: </b>Proficient in the use of all computer software utilized in the practice.
</p><p><b>Competencies
</b></p><ul><li>Communications: Communicates effectively with all levels of clinic staff and visitors.
<ul><li>Greets and assists visitors to the department.
</li><li>Answers all incoming telephone calls and provides accurate information as needed.
</li><li>Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
</li></ul></li><li>Teamwork: Works within a team to achieve patient and team goals.
<ul><li>Shares and initiates regular and professional communication with co-workers.
</li><li>Facilitates and participates in regular staff meetings.
</li><li>Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
</li><li>Resolves conflicts independently, as appropriate.
</li>Accepts responsibility for actions and acts positively upon feedback from others.<br>
<li>
</li></ul></li></ul><p></p><p><b>The incumbent may be asked to perform additional duties as assigned.<br>
</b></p><p></p><h3 class="jobSectionHeader"><b>PHYSICAL DEMANDS
</b></h3><p><b>Physical Demand Code: </b>Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.
</p><h3 class="jobSectionHeader"><b>OTHER
</b></h3><ul><li><p>May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
</p></li><li><p>On call responsibilities as directed: No
</p></li><li><p>Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes<br>
</p></li></ul><p></p><p>The base compensation range for this role is $16.52 - $23.39 hourly.<br>
<br>
</p><p>Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.</p></div>

University of California - San Francisco

<div><p><b>Job Summary
</b></p><p>As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
</p><p>The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
</p><p>The PC 2 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PA 2 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
</p><p>This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC2 is required to work at any UCSF campus as needed and scheduled.</p></div>
<br><div><p><b>Required Qualifications
</b></p><ul><li>High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
</li><li>Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
</li><li>Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
</li><li>Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
</li><li>Ability to work with minimal supervision
</li><li>Ability to use good judgment and work independently, at times under the pressure of deadlines
</li><li>Ability to access situations prioritizes workload, develop solutions and make recommendations.
</li><li>Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
</li><li>Able to sit at a computer terminal with telephone headphones for extended periods of time.
</li><li>Basic math skills required.
</li><li>Proven ability to deal with a wide variety of individuals;
</li><li>Ability to deal sensitively and effectively with patients.
</li><li>Excellent organizational and problem-solving skills.
</li><li>Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
</li><li>Demonstrated administrative/office coordination skills.
</li><li>Demonstrated knowledge of medical practice terminology.
</li><li>Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable
<ul><li>Referrals (Incoming referral entry) and handling all referral WQs
</li><li>Pend orders
</li><li>Pend smart sets
</li><li>Schedule surgeries
</li><li>Work applicable work queues
</li><li>Enter/edit outside test results
</li><li>Messaging (CRM) if applicable
</li><li>2nd calls in CRM if applicable
</li><li>Telephone encounters
</li><li>My open encounter
</li><li>Staff message
</li><li>New message
</li><li>Route Patient advice request to providers (My Chart)
</li><li>Patient Schedule (My Chart)
</li><li>Letters
</li><li>Pools
</li><li>Patient look up
</li><li>Check in process
</li><li>Check out process
</li><li>Comment field
</li><li>Quick note
</li>Scanning<br>
<li>
</li></ul></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
</li><li>Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
</li><li>Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
</li><li>Prior experience with EPIC.</li></ul></div><p></p>

PRACTICE CRD 2

InStride Foot & Ankle Specialists

<div><p><b>Job Description</b></p>
<p>
Authorization and Patient Financial Coordinator</p><p></p><p><b><br>
Position Summary</b></p>
<p>
The Integrated Patient Services Coordinator is responsible for managing all non-clinical administrative workflows related to durable medical equipment (DME), surgical prior authorizations, outside imaging prior authorizations, including associated documentation and patient financial communications. This role ensures timely insurance approvals, complete and audit-ready records, and accurate coordination of authorization-dependent services. The position functions as a desk-based revenue-cycle and patient access specialist and does not include clinical duties.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><br>
<b>
Durable Medical Equipment (DME) Authorization &amp; Documentation</b></p><br>
<p></p><ul>
<li>
Obtain and process prior authorizations for DME items including custom foot orthotics, AFOs, and other prescribed devices.</li>
<li>Verify insurance benefits, coverage requirements, deductible status, and patient financial responsibility prior to ordering and dispensing.</li>
<li>Conduct patient financial phone calls regarding insurance coverage, expected out-of-pocket responsibility, and financial consent processes.</li>
<li>Provide all necessary financial documentation for clinical staff to appropriately bill and front office staff to apply payment</li>
<li>Maintain complete documentation packets required for compliant billing and payer approval.</li>
<li>Track authorization status, approval numbers, expiration dates, and resubmission requirements.</li>
<li>Coordinate scheduling of scanning, fitting, and dispensing appointments in collaboration with front office staff.</li></ul><p></p><p><br>
<b>
Diabetic Shoe Program Administrative Coordination</b></p>
<ul>
<li>Manage all documentation and payer compliance requirements for the therapeutic diabetic shoe program.</li>
<li>Obtain required certifying physician documentation and supporting medical records.</li>
<li>Ensure all dispensing records, delivery confirmations, and coverage criteria are met prior to dispensing and billing.</li>
<li>Conduct patient financial phone calls regarding insurance coverage, expected out-of-pocket responsibility, and financial consent processes.</li>
<li>Provide all necessary financial documentation for clinical staff to appropriately bill and front office staff to apply payment</li>
<li>Serve as the primary administrative point of contact for shoe-related payer inquiries and audits.</li></ul><p></p><p><br>
<b>
Surgical Prior Authorization &amp; Preoperative Administrative Support</b></p><br>
<p></p><ul>
<li>
Complete surgical prior authorization submissions and maintain payer-specific documentation requirements.</li>
<li>Coordinate surgical scheduling logistics, including facility communication and tracking authorization timelines, approval numbers, expiration dates, and resubmission requirements.</li>
<li>Coordinate any related DME requirements as in section 1.</li>
<li>Obtain and organize required preoperative clearances and external documentation.</li>
<li>Conduct patient financial phone calls regarding insurance coverage, expected out-of-pocket responsibility, and financial consent processes.</li>
<li>Maintain complete surgical authorization and clearance records in the medical record.</li>
<li>Coordinate scheduling of pre and postoperative appointments in collaboration with front office staff.</li>
<li>Provide all necessary financial documentation for front office staff to appropriately apply payments</li>
<li>Provide all necessary medical documentation for clinical staff to review during preoperative appointments</li></ul><p></p><p><br>
<b>
Imaging Prior Authorizations</b></p><br>
<p></p><ul>
<li>
Process prior authorizations for imaging studies including MRI and CT scans.</li>
<li>Submit clinical documentation supporting medical necessity and manage peer-to-peer coordination as needed.</li>
<li>Track approvals and communicate authorization details to imaging facilities and scheduling staff.</li></ul><p></p><p><br>
<b>
Patient Financial Communication (Non-Clinical)</b></p>
<ul>
<li>Contact patients by phone to review insurance benefit determinations, expected costs, and financial responsibility for authorized services and DME.</li>
<li>Ensure appropriate patient acknowledgment and financial consent documentation is completed prior to dispensing or scheduling.</li>
<li>Escalate complex financial issues to practice leadership as needed.</li></ul><p></p><p><br>
<b>
Workflow Management &amp; Quality Control</b></p>
<ul>
<li>Utilize standardized checklists and payer-specific protocols to reduce denials and documentation errors.</li>
<li>Maintain an organized tracking system for all pending and approved authorizations.</li>
<li>Monitor denial trends and assist in corrective documentation processes.</li>
<li>Collaborate with billing (Central Office) and clinical teams to ensure accurate coding-support alignment and timely submission.</li></ul><br>
<p></p>
<p><b>
Scope of Role (Clarification)</b></p>
<p><b>
This position is administrative and non-clinical.</b></p>
<p>
The coordinator does <b>not </b>perform:</p>
<ul>
<li> Patient rooming or clinical assisting</li>
<li>Diabetic shoe measuring or fitting</li>
<li>In-room preoperative visit support</li>
<li>Direct clinical device application or education</li>
<li>Clinical staff will perform all hands-on patient care and device fitting activities.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Certified Professional Coder (CPC)</li>
<li>Certified Medical Manager (CMM)</li>
<li>Prior experience in DME authorization, surgical coordination, or specialty practice revenue-cycle workflows strongly preferred</li>
<li>Strong knowledge of payer prior authorization processes, Medicare Advantage requirements, and documentation standards</li>
<li>Excellent organizational skills and attention to detail</li>
</ul>
<p><b>Key Performance Expectations</b></p>
<ul>
<li>Timely completion of DME, surgical, and imaging authorizations</li>
<li>Reduction in authorization-related denials and documentation errors</li>
<li>Maintenance of audit-ready documentation packets</li>
<li>Clear, professional patient financial communication</li>
<li>Effective coordination to prevent delays in care delivery</li></ul></div><p></p>

Authorization & Patient Financial Coordinator

Park Dental

<div>Overview:
<div><b>
Park Dental</b> <b>Chaska</b> is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey.</div><div></div><div><b><br>
Why Join Park Dental</b></div><div>
At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day.</div><div></div><div><b><br>
What You Can Expect</b></div><ul><li>
Competitive compensation and a comprehensive benefits package</li><li>
Medical, dental, vision, and orthodontia coverage</li><li>
Paid time off and paid holidays</li><li>
401(k) with company match and Roth options</li><li>
Health savings account and flexible spending account options</li><li>
Life insurance and short- and long-term disability</li><li>
Pet insurance</li><li>
Employee Stock Purchase Plan (ESPP) purchase options</li><li>
Company-supported continuing education and professional development</li><li>
Opportunities for growth and career advancement</li><li>
A doctor-led, patient-centered culture focused on quality care</li><li>
A network of practices across Minnesota, Wisconsin, and Arizona</li></ul><div>
Dental experience is welcome but not required. We encourage candidates with proven backgrounds in customer service, healthcare, hospitality, retail, administration, or other service-focused industries to apply.</div><div></div><div><br>
Wage range: $24.00-$27.15 per hour</div>
Responsibilities:
<div><b>
Responsibilities</b></div><ul><li>
Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit</li><li>
Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication</li><li>
Answer patient questions regarding appointments, billing, and insurance benefits</li><li>
Verify insurance coverage and assist with patient account management</li><li>
Accurately enter and maintain patient information and records</li><li>
Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care</li><li>
Utilize scheduling and practice management software to support daily operations</li><li>
Assist with resolving patient concerns and identifying solutions that support a positive patient experience</li></ul><div></div><div><b><br>
Skills &amp; Qualifications</b></div><ul><li>
Warm, friendly, and professional with a passion for helping others</li><li>
Ability to remain calm and adaptable in a fast-paced environment</li><li>
Strong organizational skills with exceptional attention to detail</li><li>
Excellent verbal and written communication skills</li><li>
Strong multitasking and schedule coordination abilities</li><li>
Positive attitude and commitment to outstanding customer service</li><li>
Comfort learning and utilizing new technology and software systems</li><li>
Proficiency with Microsoft Office and general data entry skills</li><li>
Strong problem-solving skills and a proactive approach to supporting patients and teammates</li><li>
Dental insurance knowledge is a plus, but not required</li><li>
Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred</li></ul>
Work Schedule:
<div>
Monday 630-215</div><div>
Tuesday 630-215</div><div>
Wednesday 630-215</div><div>
Thursday 1230-815</div><div>
Friday 630-215/830-415 alternating</div><div>
8 Saturdays/year 7-230</div>
Company Information:
<h3 class="jobSectionHeader"><b>What Makes This Role Special</b></h3><div>
As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day.</div><div>
If you are looking for a role where you can build meaningful connections, develop new skills, and be part of a collaborative team, we would love to connect with you!</div><h3 class="jobSectionHeader"><b>
We Love Our Communities</b></h3><div>
We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office.</div><h3 class="jobSectionHeader"><b>
A Legacy of Care and Support</b></h3><div>
Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one. Our teams are committed to creating welcoming environments for both patients and employees while delivering exceptional care.</div><h3 class="jobSectionHeader"><b>
What Our Team Is Saying</b></h3><div>
&quot;Working for Park Dental has been a fulfilling career centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success.&quot;
</div><div>Patient Care Coordinator Mentor</div><div></div><div><br>
Park Dental is proud to be an equal opportunity employer.</div></div>

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