patient services coordinator

CORA Physical Therapy

<div><p><b>Patient Services Coordinator</b></p><p></p><p><b><br>
Grow Your Career. Make a Difference. Thrive in Outpatient Care.</b></p><p>
As a <b>Patient Services Coordinator </b>at <b>CORA Physical Therapy</b>, you&rsquo;ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You&rsquo;ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you&rsquo;ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.</p><p></p><p><b><br>
Why Choose CORA</b></p><ul><li><b>
Outpatient Setting</b> - Make real connections and see your impact.</li><li><b>
Competitive Pay</b> - Your skills and dedication are recognized.</li><li><b>
Time Off -</b> Generous paid time off that grows with tenure and paid holidays</li><li><b>
Full Benefits Package - </b>Medical, dental, vision, disability &amp; life insurance.</li><li><b>
401(k) Program - </b>Invest in your future.</li><li><b>
Tuition Reimbursement -</b> Continue your education without the burden.</li><li><b>
Professional Development &ndash; </b>Internal career growth opportunities, leadership training, and mentorship.</li><li><b>
Technology that Works for You - </b>EMR automations and AI-powered tools to save time.</li><li><i>Benefits vary based on employment type.</i></li></ul><p></p><p><b><br>
What You'll Do</b></p><p>
As a <b>Patient Services Coordinator </b>at CORA, you&rsquo;ll:</p><ul><li>
Greet patients warmly and build rapport through in-person and phone interactions.</li><li>
Screen and answer incoming calls promptly; take messages, and relay information as needed.</li><li>
Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.</li><li>
Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.</li><li>
Scan insurance cards, ID cards, and relevant paperwork into patient files.</li><li>
Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.</li><li>
Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.</li></ul><p></p><p><b><br>
What You'll Need</b></p><ul><li>
High school diploma or GED</li><li>
Recent customer service experience required</li><li>
Proficient in Microsoft Word and Excel</li><li>
Strong communication, organization, and time management skills</li><li>
Reliable, honest, and adaptable in fast-paced team environments</li><li><b>
Preferred: </b>Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.</li></ul><p></p><p><b>
Who We Are</b></p><p>
CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration&mdash;and a commitment to <b>Treat Everyone Right.</b></p><p></p><p><b><br>
Apply today</b> to become a <b>Patient Services Coordinator </b>with a team that sees the best in you.</p><p></p><p><i><br>
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.</i></p></div>

Patient Services Coordinator

Center for Vein Restoration

<div><p>CVR: Where Purpose Meets Work-Life Balance<br>
We believe that when people feel supported, they thrive. That&rsquo;s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact.</p><p>
</p><p>With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you&rsquo;re looking for a place where your work truly matters, where you&rsquo;ll be encouraged, respected, compensated, and celebrated, we&rsquo;d love to meet you!</p><p>
</p><p>The Patient Services Coordinator (PSC) &ndash; Confirmation Team is responsible for ensuring high patient confirmation rates and reducing no-shows through proactive outreach and follow-up. This role plays a key part in protecting the schedule, improving clinic efficiency, and enhancing patient experience. The PSC Confirmation team works alongside automated communication systems and is responsible for reaching patients who have not confirmed, ensuring appointments are secured in advance, and addressing any patient needs prior to their visit. This role includes a combination of outbound and inbound responsibilities, with a primary focus on confirmation and patient engagement.</p><p><b>
Why work with CVR:
</b></p><ul><li>Fast paced, learning work environment</li><li>
No weekends/no nights</li><li>
Bonus eligibility</li><li>
Medical, Dental &amp; Vision insurance</li><li>
401k Program</li><li>
Tuition reimbursement</li><li>
PTO + 8 paid holidays</li><li>
Centers closed for holidays</li><li>
Opportunity for continued growth &amp; development</li></ul><p>
</p><p><b>Schedule:</b></p><ul><li>
Monday - Friday</li><li>
9:00am - 6:00pm</li></ul><p><b>
Duties and Responsibilities:</b></p><ul><li>
Appointment Confirmation and Outreach (Primary Focus)</li><li>
Conduct outbound calls to patients to confirm upcoming appointments</li><li>
Focus on reaching patients for appointments scheduled within the next few days</li><li>
Follow up on patients who did not respond to automated text, email, or IVR confirmation attempts</li><li>
Maintain high contact and confirmation rates to support clinic readiness</li><li>
Identify and resolve barriers preventing patients from confirming appointment</li></ul><p>
</p><div><div><b>Schedule Protection and Optimization:</b></div></div><ul><li>
Proactively reduce no-shows and last-minute cancellations through effective communication</li><li>
Assist patients with rescheduling when needed to retain appointments within the system</li><li>
Communicate patient concerns or risks to appropriate teams when necessary</li><li>
Support maintaining full and optimized clinic schedules
</li></ul><div><div><b>Data Accuracy and Documentation</b></div></div><ul><li>
Accurately document all patient interactions, confirmations, and updates in the system</li><li>
Ensure patient contact information is up to date</li><li>
Track and update confirmation status based on outreach results</li></ul><div><div><b>
Performance and Quality</b></div></div><ul><li>
Meet or exceed KPIs related to confirmation rates, contact rates, and quality standards</li><li>
Maintain strong productivity and follow daily workflows and assigned tasks</li><li>
Adhere to call handling standards and communication guidelines</li><li>
Participate in coaching and continuous improvement initiatives</li></ul><div><div><b>
Collaboration and Operational Support</b></div></div><ul><li>
Work closely with inbound teams, supervisors, and clinic staff to support daily operations</li><li>
Assist with additional outbound or inbound tasks as needed based on business needs</li><li>
Adapt to changing priorities, schedules, and workflows</li></ul><p><b>
Minimum Requirements:
</b></p><ul><li>High School Diploma or equivalent required</li><li>
Customer service or call center experience preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to handle a high volume of calls and multitask effectively</li><li>
Strong attention to detail and organizational skills</li><li>
Comfortable using multiple systems and tools</li><li>
Bilingual preferred</li></ul><p><b>
Additional Expectations</b></p><ul><li>
Maintain a positive, patient-first attitude in all interactions</li><li>
Demonstrate accountability and ownership of assigned tasks</li><li>
Support team goals and contribute to a collaborative environment</li><li>
Perform other duties as assigned</li></ul></div>

Austin Regional Clinic: ARC

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  ABOUT AUSTIN REGIONAL CLINIC:
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 Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas&rsquo; largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health &amp; Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
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 Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
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   Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
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   Greets patients and arrives them on computer system.
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   Verifies insurance eligibility by using online resources, Medifax, etc.
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   Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
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   Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
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   Prints face sheets, receipts, and other documents as needed.
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   Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
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   Confirms in advance patient appointments.
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   Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
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   Verifies Worker&rsquo;s Compensation claims, ensures that paperwork is complete, and performs follow-up.
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   Assists patients with setting up payment plans.
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   Issues receipts for payment.
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   Books follow-up appointments.
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   Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
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   Regular and dependable attendance.
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   Follows the core competencies set forth by the Company, which are available for review on CMSweb.
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   Works holiday shift(s) as required by Company policy.
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   May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
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   Creates master deposit as directed.
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   Responsible for handling the sort/distribute of Rightfax documents.
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   Processing onsite release of information requests.
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   Priority on-sight sorting, scanning, numbering loose papers
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   Runs wait list report and distributes as directed.
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   Performs other duties as assigned.
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 High school diploma or GED. Experience using a PC in a Windows environment.
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  Preferred:
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 Experience working in a medical setting.
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   Knowledge of medical insurance.
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   Excellent customer service skills.
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   Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
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   Excellent interpersonal &amp; problem solving skills.
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   Ability to work in a team environment.
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   Ability to manage competing priorities.
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   Ability to engage others, listen and adapt response to meet others&rsquo; needs.
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   Ability to align own actions with those of other team members committed to common goals.
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   Excellent verbal and written communication skills.
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   Ability to perform job duties in a professional manner at all times.
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   Ability to understand, recall, and communicate, factual information.
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   Ability to understand, recall, and apply oral and/or written instructions or other information.
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   Ability to organize thoughts and ideas into understandable terminology.
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   Ability to apply common sense in performing job.
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  Work Schedule:
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 Monday-Friday, 8:00 am - 5:00 pm.
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 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>


The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.<br>
<br>
Essential Functions:<br>
<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office.</li></ul><br>
<ul><li>Make patient appointments and maintain appointment records.</li></ul><br>
<ul><li>Greet and assist patients.</li></ul><br>
<ul><li>Answer telephones, assist callers with routine inquiries, and schedule appointments.</li></ul><br>
<ul><li>File materials in patient folders and print appointment schedules.</li></ul><br>
<ul><li>Process patient billing forms and scan documents to patient medical records/EPIC.</li></ul><br>
<ul><li>Call for patient medical records and laboratory test results.</li></ul><br>
<ul><li>Open and distribute unit mail or faxes.</li></ul><br>
<ul><li>Type forms, records, schedules, memos, etc. as directed.</li></ul><br>
<ul><li>May be required to accept co-payments.</li></ul><br>
<ul><li>Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.</li></ul><br>
<ul><li>Acts as an EPIC &quot;Super User&quot; for scheduling, registration and billing systems (EPIC training is provided).</li></ul><br>
<ul><li>Provide assistance and training to others in these areas.</li></ul><br>
<ul><li>May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education High School Diploma or Equivalent required
</p><p></p><p>Can this role accept experience in lieu of a degree? No</p><p></p><p>
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
</p><p></p><p>Experience Office experience 2-3 years required
</p><p></p><p>Knowledge, Skills and Abilities
</p><p></p><ul><li>Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.</li></ul><p></p><ul><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.</li></ul><p></p><ul><li>Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
</li></ul><p></p><ul><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
</li></ul><p></p><ul><li>Managing one's own time and the time of others.</li></ul><p></p><ul><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.</li></ul><p></p><p>
Department: Mass General Medical Group</p><p>
Schedule: Full-time, Mon&ndash;Fri, 8:00 AM&ndash;5:00 PM (Onsite)</p><p></p><p>
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.</p><p></p><p>
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass &amp; more!</p><p><br>
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you&rsquo;ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you&rsquo;ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.</p><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
50 Staniford Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $24.94/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Services Coordinator II

AllCare Management Services

<div><div><div><div><div><div>Job Posting Title</div><div><b>
Patient Services Coordinator - ACMG Mountainview</b></div></div></div><p><b>
Job Description</b></p><div><div><div><div><div><p>
Patient Services Coordinator with the ACMG team at AllCare Medical Group - Mountainview</p><p></p><p><b><br>
We Are Seeking Qualified Candidates to Join Our Team!</b></p><p>
AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.</p><p></p><div><div><p><b><br>
Summary</b></p><p>
This position is responsible for day-to-day administrative and general office duties. The role serves as the first point of contact for patients entering the clinic and assist them throughout their visit by performing the following duties.</p><p></p><p><b><br>
Essential Duties</b></p><ul><li>
Performs essential office duties such as word processing, filing, faxing, data entry, phones, greeting and assisting visitors and patients.</li><li>
Greets patients, clients and visitors and determines the purpose of visit and directs them to the appropriate person or department.</li><li>
Facilitates patient flow and communicates delays with patients and clinical staff.</li><li>
Processes and tracks medical records releases and requests and relies on knowledge to decipher when a patient signature is needed or not needed.</li><li>
Correlates outgoing specialty referrals, verifies and documents appointments.</li></ul></div></div><p></p><p><b><br>
Job Duties</b></p><ul><li>
Obtains insurance referrals, prior authorizations for all ancillary appointments.</li><li>
Provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.</li><li>
Maintains effective communication with patients, co-workers, and supervisor.</li><li>
Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system.</li><li>
Schedules surgery assist and special events when necessary.</li><li>
Answers phone calls in a prompt and professional manner and routes calls appropriately, offering voice mail, or redirection of calls as needed.</li><li>
Follows all clinic policies on safety and security, maintains restricted areas and computer system passwords in strict confidentiality.</li><li>
Explains financial requirements to the patients or responsible parties and collects copays, as required.</li><li>
Creates, updates, organizes, and maintains all chart based medical records</li><li>
Sends and receives medical records, obtaining patient consent when necessary to comply with all regulations.</li><li>
Maintains the tidiness and organization of the reception and patient waiting areas.</li><li>
Monitors medical office supplies and inventory, places orders and oversees office equipment, as needed.</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Maintains proper documentation regarding the release date and recipient of sent medical records.</li><li>
Calls patients regarding risk management for emergency department or hospital visits</li><li>
Identifies internal and external challenges related to referrals and develops and implements new processes to improve efficiency within the department.</li><li>
Reviews referral order documentation to determine if documentation supports requested referral and reviews for accuracy of codes.</li><li>
Information access: entire medical record, insurance information, limited billing and collection amounts to enable coverage for the clinic supervisor when necessary.</li><li>
Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.</li><li>
Closes office at end of day.</li><li>
Covers and fills in for staff members as needed for efficient functioning during regular office days</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Works collaboratively in a team environment with a spirit of cooperation.</li><li>
Respectfully takes direction from leadership.</li><li>
Meets all required training including those listed in Relias Learning Module System (LMS).</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b><br>
On Call Responsibilities</b></p><p>
This position does not have any on call responsibilities.</p><p></p><p><b><br>
Supervisory Responsibilities</b></p><p>
This position does not have any supervisory responsibilities.</p><p></p><p><b><br>
Qualifications</b></p><p>
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</p><p></p><p><i><br>
Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual.</i></p><p></p><p><i><br>
All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education</i><i>.</i></p><p></p><p><b><br>
Education</b></p><ul><li>
High school diploma or general education degree (GED) required.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Six months to one-year related experience and/or training in customer service or reception, preferably in a medical office setting.</li></ul><p></p><p><b><br>
Certificates, Licenses, and/or Registrations</b></p><ul><li>
Current Basic Life Support (BLS) Certification or willingness to be certified within 90 days of hire.</li></ul><p></p><p><b><br>
Technical Skills</b></p><ul><li>
Familiarity with the Healthcare industry.</li><li>
Ability to type 45 WPM and operate a 10-key calculator by touch.</li><li>
Exceptional writing, editing, and proofreading skills.</li><li>
Excellent organization and time-management skills.</li><li>
Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).</li><li>
Knowledge of and compliance with HIPAA regulations.</li><li>
Excellent customer service skills to respond appropriately and interact positively with upset customers.</li><li>
Knowledge of phone customer service best practices and experienced with multi-line call centers.</li><li>
Excellent at recognizing the signs and symptoms of trauma in patients, families, and staff; and actively avoid re-traumatization.</li></ul><p></p><p><b><br>
Interpersonal Skills</b></p><ul><li>
Demonstrate accountability, inspiring trust and confidence from others.</li><li>
Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.</li><li>
Work with high initiative, energy and effectiveness in a fast-past environment.</li><li>
Effectively and professionally communicate with team members and customers.</li><li>
Collaborate within a multidisciplinary, diverse team to provide professional service.</li><li>
Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.</li><li>
Prioritize and organize work according to competing timelines.</li><li>
Allocate your time so that you can complete tasks within established deadlines.</li><li>
Adapt to change, learn quickly, and work with ambiguity.</li><li>
Use creativity and resourcefulness to solve new problems.</li><li>
Cope and self-manage during stressful situations.</li><li>
Maintain an attentive and empathetic demeanor.</li><li>
Maintain a high degree of professionalism and confidentiality.</li><li>
Effectively work with people with mental illness and from diverse backgrounds and experiences.</li><li>
Provide respectful and understanding service to customers within a multicultural environment.</li><li>
Create a pleasant experience for all customers, such as being personable and attentive.</li><li>
Meet timelines for goals safely and with high level of quality.</li><li>
Negotiate, consider many viewpoints and settle differences quickly.</li><li>
Make decisions independently in accordance with established policies and procedures.</li><li>
Take initiative and apply sound judgment in completing tasks and responsibilities.</li><li>
Seek out information to learn more about our environment and community.</li><li>
Examine and shift behaviors, as appropriate.</li><li>
Commit to being culturally aware.</li></ul><p></p><p><b><br>
Bilingual Skills</b></p><p>
Bilingual in English/Spanish is preferred for this position.</p><p></p><p><b><br>
Language Skills</b></p><p>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.</p><p></p><p><b><br>
Mathematical Skills</b></p><p>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to balance cash drawer.</p><p></p><p><b><br>
Computer Skills</b></p><p>
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, and preserve/backup important data. Must be adept at using various applications including electronic health records software, database spreadsheet and word processing.</p><p></p><p><b><br>
Reasoning Ability</b></p><p>
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</p><p></p><p><b><br>
Physical Demands &amp; Work Environment</b></p><p>
The Patient Services Coordinator is expected to spend the majority of time in a sitting position, with occasional walking and standing. Use of hands and arms will be required. Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</p><ul><li>
Employees must be able to work onsite for all scheduled shifts.</li></ul></div></div></div></div></div><div><div><b>
Include shift schedule</b></div></div><div><div><div><div>
English (US)</div></div><div><br>
</div></div></div><div></div><br>
<p>Monday - Friday; 8:00 AM - 5:00 PM w/ a 1 hour unpaid lunch &amp; two 15 minute paid breaks</p><div><div><b>
Include budgeted hours</b></div></div><div><div><div><div>
English (US)</div></div><div><br>
</div></div></div><div></div><br>
<p>40 hours per week</p></div></div><div></div><div><div><div><b><br>
Pay Information</b></div><p>
Edit</p></div><div><div><div><div>
Currency</div><div><b>
United States Dollar (USD)</b></div></div></div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div><div><div><div>
Salary Range</div><div><b>
19 - 21 USD</b></div></div></div><div></div><div><div><div><br>
Pay information is visible to job seekers</div></div></div></div></div><div></div><div><div><div><b><br>
Posting Questions</b></div><p>
Edit</p></div><div><div><b>
Additional Questions</b></div><ul><li>
Are you authorized to work in the United States?</li><li>
Will you now or in the future need sponsorship for employment visa status?</li><li>
What is the highest level of education you have completed?</li><li>
Will you be able to work on-site for all scheduled shifts?</li><li>
Do you have at least six months of customer service or reception experience, preferably in a medical office setting?</li><li>
This role requires maintaining strict confidentiality, managing a fast‑paced front desk, and interacting with patients who may be upset, anxious, or in crisis. Are you able to perform these duties consistently and professionally?</li><li>
Which Electronic Health Record (EHR) systems have you used, and how frequently did you work within them in your previous roles?</li><li>
Are you able to demonstrate that you can type at least 45 words per minute and use a 10‑key calculator by touch?</li></ul></div><div><div><b>
Default Questions</b></div><ul><li>
What is your desired salary?</li><li>
Did any of our employees inform you about this position?</li><li>
Do you want to tell us anything else about yourself?</li></ul></div></div></div><div></div>

PATIENT SERVICES COORDINATOR - ACMG Mountainview

CenterWell

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b></h1><p></p><p><br>
The <b>Patient Services Coordinator</b> is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management</p><ul><li><p>
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.</p></li><li><p>
Initiates infection control forms as needed, sends the HRD the completed &ldquo;Employee Infection Report&rdquo; to upload in the worker console.</p></li><li><p>
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.</p></li><li><p>
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.</p></li><li><p>
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.</p></li><li><p>
Completes requested schedules for all add-ons and applicable orders:</p><ul><li><p>
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.</p></li><li><p>
Schedules TIF OASIS collection visits and deletes remaining schedule.</p></li><li><p>
Reschedules declined or missed (if appropriate) visits.</p></li><li><p>
Processes reassigned and rescheduled visits.</p></li><li><p>
Ensures supervisory visits are scheduled.</p></li></ul></li><li><p>
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.</p></li><li><p>
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.</p></li><li><p>
Verifies visit paper notes in scheduling console as needed.</p></li><li><p>
Assists with internal transfer of patients between branch offices.</p></li><li><p>
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.</p></li><li><p>
If clinical, may be required to perform patient visits and / or participate in on-call rotation.</p></li></ul><p></p><h1 class="jobSectionHeader"><b><br>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required </b><b>Experience/Skills:</b></p><ul><li><p>
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.</p></li><li><p>
Must have at least 1 year of home health experience.</p></li><li><p>
Prior packet review / QI experience preferred.</p></li><li><p>
Coding certification is preferred.</p></li></ul><p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$40,000 - $52,300 per year<p></p><p><b><br>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About Us</b><br>
</h1>
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers &ndash; all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.<p></p>
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.<p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Patient Services Coordinator, Home Health

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Patient Services Coordinator, Home Health