patient services coordinator

Tulane University

<div>The Patient Care Coordinator II is a full -time position within Tulane University Medical Group. This Coordinator is responsible for scheduling ambulatory and inpatient care with the hospital, ambulatory facilities, and post-acute care facilities when a clinical service is determined to be needed by a patient. Verifies patient&rsquo;s insurance and benefits paid by third parties. The coordinator obtains authorizations required from private, commercial, and government carriers for patient treatment, and commercial works with patients&rsquo; insurance companies to meet their specific information requirements for specific services.
The Coordinator works directly with the patient and facility, answering insurance questions as appropriate and confirming the service schedule. This position is not responsible for providing care to patients.
 
This position works closely not only with the payors and patients to get authorization for payment for services, but with all care providers of the Tulane University Medical Group: physicians, advance practice professionals, case managers, case workers, nurses, facility staff/schedulers, financial advocates, to determine if care is to be funded by the patients&rsquo; health insurance or some other method. Works to resolve issues that arise during the authorization process and during follow-up. The position requires a significant amount of independent and unsupervised work. Position requires critical thinking skills and autonomy to resolve payment concerns of the complicated care of patients and providers, including addressing the requirements of payors for information and documentation of medical necessity and clinical need for services to be rendered. Position is critical to physician billing and claims going out &ldquo;clean&rdquo; for quick review and payment.</div>
 <div>REQUIRED EDUCATION AND EXPERIENCE:
<ul><li>High school diploma or equivalent.
</li><li>Two years&rsquo; experience using an electronic patient account system for third-party insurance eligibility verification.
</li></ul>PREFERRED QUALIFICATIONS:
<ul><li>Understanding of a medical practice and the relationship between physician clinic, post-acute care facilities, hospital services, and other operations related to patient registration, referrals, accounts receivable, etc.
</li><li>Experience specifically in a Hospitalist practice.</li></ul></div>
 <div><ul><li>Knowledge of eligibility and benefit verification, and referral authorization processes and procedures.
</li><li>Demonstrated overall knowledge of claims and authorization processing for insurance companies, including private, commercial, and government carriers.
</li><li>Knowledge of medical terminology, ICD-9/10, HCPCS and CPT codes.
</li><li>Working knowledge of EMR software.
</li><li>Demonstrated knowledge of managed care and health insurance payment processes.
</li><li>Ability to handle a high volume of patient flow with comfort and confidence.
</li><li>Ability to write correspondence, including a careful summary of a patient&rsquo;s health care and services delivered.
</li><li>Ability to effectively present information in one-on-one and small group situations to patients, third-party payors, and other employees of the organization.
</li><li>Ability to effectively carry out detailed written and/or oral instructions.
</li><li>Knowledge of MS Excel and MS Word.
</li><li>Ability to work independently within a team setting.
</li><li>Ability to navigate through various software applications
</li><li>Ability to navigate and maneuver through multiple websites.
</li><li>Ability to maintain confidentiality in all work performed.</li></ul></div>
 <div>Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 
 
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .</div>

Patient Care Coordinator II

KC CORE

Administrative CoordinatorGeneral DescriptionTVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, MyoCore Personalized Pain Care and Chiro One Wellness Centers, both industry leaders in evidence-based, patient outcomes-centered care.Patient Care Coordinator is responsible for coordination of corporate processes and the implementation of those processes in regard to patient accounts.General DescriptionPatient Care Coordinator is expected to offer the highest level of customer service to patients and provide administrative assistance to the providers. Record of tasks to do and completed, are to be kept so that in case of any absence, those tasks can be continued during that period without error by another. Professional appearance and demeanor are considered standard by all MyoCore staff. All staff will be treated with respect by owner and coworkers.Essential Functions and Responsibilities1. Maintain the appointment schedule (adding, rescheduling and canceling).2. Answer all incoming calls, return missed calls/voicemails and create, change, implement voicemail.3. Take payments, schedule future appointments and communicate insurance/account updates with patient as needed. These will all be via phone.4. Run reports and audit accounts to ensure proper billing was charged and payments were collected.5. Utilize Platinum software to review patient demographics and billing information.6. Complete End of Day procedures and reporting once reviewed for accuracy.7. Enter patient information, including source of referral, upload documents to patient records and verify insurance for new patients.8. Communicate/Track requests for doctor&rsquo;s notes as needed and follow up to ensure completion.9. Enter patient payments as received. This task will be done over the phone as needed.10. Maintain clinic email. You will be responsible for all incoming emails and communicating with the doctor&rsquo;s letting them know what all you have taken care of.11. Provide support to Doctor&rsquo;s and staff as requested. Including but not limited to: phone calls, e-mails, typing documents, sending out mail, faxing, marketing, researching and all other administrative-like tasks12. Order inventory based on what the doctor needs.13. Update all required spreadsheets.14. Maintain a clean work environment.15. At any time, you could be assigned to be a part of special projects. These projects may include, but are not limited to:a. Support other clinics via remote coverage with productivity and performance.b. Assist the Revenue Cycle Management (RCM) Team and/or the Benefits Verification Team protocols and procedures. This could include, but not limited to, invoices, auditing patients accounts, reports, etc.c. Provide in-person coverage when an Patient Care Coordinator is out of office.Minimum Qualifications1. High school diploma or equivalent2. 1-year relevant customer service experienceJob Competencies1. Basic computer skills2. Self-motivation and productivity with little supervision3. Ability to prioritize in a fast-paced environment4. Time management skills5. Professional level verbal and written communication skills6. Maintain a professional appearance7. Ability to verbally communicate with patients and staffDisclaimerAll team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Administrative: 1 year (Preferred)</li></ul>Ability to Relocate:<ul><li>Irving, TX 75061: Relocate before starting work (Required)</li></ul>Work Location: In person

Patient Care Coordinator - RV

LHM Physical Therapy Institute LLC

Summary: A patient care coordinator helps the licensed clinicians to provide better care to their patients by absorbing both the administrative functions, as well as assisting with therapeutic exercise delivery. Under the supervision of a licensed physical therapist, the patient care coordinator guides patients through exercises, while observing them during their treatment. In addition, they prepare the clinical environment for the care to be delivered by way of assisting with cleaning, laundering, and preparing exercise set up. The patient care coordinator may also be responsible for answering the phone, scanning documents, tracking POC signatures, assisting patients with their paperwork, scheduling, collecting co-pays and navigating patients through the clinic.Responsibilities:&middot; Treat all employees according to LHM Mission Statement and Core Values.&middot; Establish internal and external relationships of mutual trust and respect.&middot; Assist the licensed clinical team with patient care, within the scope of the State Practice Act.&middot; Help patients navigate the clinical environment.&middot; Clean and prepare treatment areas.&middot; Change and wash linens used in the clinic in accordance with sanitation standards.&middot; Perform clerical tasks such as answering phones and scheduling patients.&middot; Learn and be familiar with basic functionalities of the EMR system, such as viewing the activity log, helping maintain the POC dashboard, new patient registration and scheduling patients.&middot; Collect patient co-pays.&middot; This position may be responsible for the ordering of both office and clinical supplies.&middot; Ability to organize and prioritize workload.&middot; Detail oriented and able to multi-taskSkills:&middot; Enjoy being busy and productive while focused on patient care and staff development in a fast-paced environment.&middot; Work and think independently, recognizing that all efforts are intended to benefit the team.&middot; Demonstrated commitment to valuing diversity and contributing to an inclusive working and patient service environment.&middot; Values trust and honest communication as essential for creating and maintaining a positive work environment.&middot; Adherence to all company policies and procedures, including HIPAA.&middot; Compassion and empathy and a desire to help others.&middot; Attention to detail; with accurate record keeping skills.&middot; Good interpersonal and communication skills.&middot; &middot; Ability to be flexible and accommodate to changing situations with ease.&middot; Be open to learning new tasks and approaching all assignments with an open mind.&middot; Projects self in a neat, professional, and courteous manner.Job Type: Full-timePay: $16.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Prescription drug insurance</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Ability to Commute:<ul><li>Shrewsbury, PA 17361 (Required)</li></ul>Ability to Relocate:<ul><li>Shrewsbury, PA 17361: Relocate before starting work (Required)</li></ul>Work Location: In person

Patient Care Coordinator - Shrewsbury

Patient Care Coordinator

Yoland Specialist Polyclinic

Company Description:Yoland Specialist Polyclinic in Dubai offers a blend of excellence in healthcare with personalized service, focusing on beauty, dermatology, laser treatments, dental treatment, and dental cosmetics. The facility provides comprehensive care with a patient-centered approach.Role Description:This is a full-time on-site role for aFEMALE ARABIC SPEAKER - Patient Sales Coordinator &amp; Receptionist (Emirati National Preferred) at Yoland Specialist Polyclinic in Dubai. The role involves coordinating sales activities, providing excellent customer service, managing communication with patients, and overseeing sales operations on a daily basis.Job Responsibilities:<ul><li>Conduct outbound calls to prospective and existing clients to promote cosmetic dermatology, skin, and dental procedures.</li><li>Answer inbound inquiries and provide detailed information about our services.- Follow up on leads generated from online campaigns and other sources.</li><li>Maintain detailed and accurate records of calls and client interactions.</li><li>Build and maintain positive relationships with clients to ensure long-term customer satisfaction.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements:<ul><li>Female Arabic from UAE, Jordan, Syria, Palestine, or Lebanon National</li><li>Previous experience in telesales or sales in a clinic or Hospital setting is required.</li><li>Strong knowledge of cosmetic dermatology, skin procedures, and dental services.- Excellent communication and persuasion skills.</li><li>Ability to manage multiple calls and inquiries in a professional and efficient manner.- Experience with CRM systems is a plus.</li><li>Ability to work under pressure and meet sales targets.</li></ul>Benefits:<ul><li>Competitive salary with commission based on performance.</li><li>Opportunities for professional growth and career development.</li><li>Supportive and friendly work environment.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li><li>Provide your Salary Expectation</li><li>What is your Nationality (write in English)</li><li>Number of Patient Sales Experiences in Health Industry</li><li>Are you available for full-time work?</li><li>Visa Status</li><li>Availability to start work</li><li>Why You&rsquo;re a Good Fit(write any brief you want)</li></ul>Experience:<ul><li>in telesales or sales in a clinic or hospital: 2 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Patient Sales Coordinator & Receptionist

Pathfinder Health Consultancies

We are looking for a professional and customer-focused Patient Coordinator to join our aesthetic clinic team. The ideal candidate will ensure an exceptional patient experience by managing appointments, handling inquiries, and supporting the smooth daily operation of the clinic.Key Responsibilities<ul><li>Welcome patients and provide excellent customer service</li><li>Schedule, confirm, and manage appointments efficiently</li><li>Handle phone calls, WhatsApp messages, and social media inquiries</li><li>Coordinate patient consultations and follow-up appointments</li><li>Maintain accurate patient records and clinic documentation</li><li>Support doctors and therapists with daily scheduling</li><li>Manage front-desk operations and patient flow</li><li>Ensure a professional and welcoming clinic environment</li></ul>Requirements<ul><li>Previous experience in an aesthetic clinic, dermatology clinic, or medical center preferred</li><li>Strong communication and sales/customer service skills</li><li>Professional appearance and positive attitude</li><li>Proficiency in MS Office and appointment booking systems</li><li>Ability to multitask in a fast-paced environment</li><li>Fluent in both English and Arabic (spoken and written)</li></ul>Pay: AED5,000.00 - AED6,000.00 per hourWork Location: In person

Patient Coordinator

La Conner Dental

We are growing and looking for a Front office Patient Care Coordinator to help our front office. You will act as one of the &lsquo;faces&rsquo; of La Conner Dental and ensure patients receive a heartwarming welcome and they are your #1 priority. You will be a TEAM player in front desk activities, including calls, scheduling appointments, recall, treatment plans, Insurance verification, and various other tasks. As a essential member of our team, you should combine a pleasant personality with a dynamic professional attitude.Responsibilities<ul><li>Scheduling Appointments</li><li>Help answering incoming calls</li><li>Treatment Planner and Financial Coordinator</li><li>Help with Patient Recall -Monthly and Scheduling</li><li>Troubleshoot emergencies and patient needs</li><li>Checking/ Scanning/ Data Entry of New Patient Paperwork</li><li>Assisting front office in a multi task capacity</li><li>Making Sure Hygiene is full for the next day</li><li>Attend morning huddles before patients</li><li>Confidence in discussing financials and collecting co-pays with patients</li><li>Insurance Knowledge and Dental Terminology</li><li>HIPAA/OSHA Compliant</li><li>Dentrix software Knowledge a Plus+</li><li>Hands on experience with dental software and dental knowledge</li><li>Confident, Professional, Personable and articulate</li><li>Multi -line phone skills</li><li>Dental Insurance Knowledge and verification</li><li>Understand dental coding and billing</li><li>Computer Savvy and able to work in a fast paced work environment</li><li>Excellent communication and people skills</li><li>Good organizational and multitasking abilities</li><li>Problem-solving skills</li><li>High School diploma</li></ul>Job Types: Full-time, Part-timePay: $24.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Dental office: 2 years (Required)</li></ul>Work Location: In person

Dental Front Office: Patient Care Coordinator

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