patient services coordinator

Texas Oncology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  The US Oncology Network
 </strong>
 is looking for a
 <strong>
  Patient Services Coordinator
 </strong>
 to join our team at
 <strong>
  Texas Oncology
 </strong>
 . This full-time position will support the
 <strong>
  Revenue Cycle Department
 </strong>
 at our 1448 Common Street clinic in New Braunfels, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p.
 <br/>
 <br/>
 <strong>
  Note from Hiring Manager:
 </strong>
 People would want to come work at our clinic because we truly value teamwork, growth, and patient care. We work in an environment where everyone supports one another and where every role is important in helping provide the best experience for our patients and their families.
 <br/>
 <br/>
 This position can be either a level 1, 2 or Sr based on relevant work experience.
 <br/>
 <br/>
 As a part of
 <strong>
  The
 </strong>
 <strong>
  US Oncology Network
 </strong>
 ,
 <strong>
  Texas Oncology
 </strong>
 delivers high-quality, evidence-based care to patients close to home.
 <strong>
  Texas Oncology
 </strong>
 is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today,
 <strong>
  Texas Oncology
 </strong>
 treats half of all Texans diagnosed with cancer on an annual basis.
 <br/>
 <br/>
 <strong>
  The
 </strong>
 <strong>
  US Oncology Network
 </strong>
 is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
 <strong>
  The
 </strong>
 <strong>
  US Oncology Network
 </strong>
 is supported by
 <strong>
  McKesson
 </strong>
 Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
 <br/>
 <br/>
 <strong>
  What does the Patient Services Coordinator do? (including but not limited to):
  <br/>
  <br/>
 </strong>
 The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology&rsquo;s Shared Values.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  The essential duties and responsibilities (including but not limited to):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
  </li>
  <li>
   Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
  </li>
  <li>
   Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
  </li>
  <li>
   Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
  </li>
  <li>
   Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
  </li>
  <li>
   Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
  </li>
  <li>
   Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient&rsquo;s records.
  </li>
  <li>
   Other duties as requested or assigned. May type memos and forms. No more than five high level duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  The ideal candidate for the Patient Services Coordinator will have the following background and experience:
  <br/>
  <br/>
 </strong>
 <strong>
  Level 1
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required.
  </li>
  <li>
   Some receptionist or office experience preferred.
  </li>
  <li>
   Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
  </li>
  <li>
   Must successfully complete required e-learning courses within 90 days of occupying position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Level 2 (including Level 1 Requirements)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
  </li>
  <li>
   Knowledge of this practice&rsquo;s personnel, daily routines, and scheduling a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Level Sr (including Level 1 And 2 Requirements)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 5 years front medical office receptionist experience with insurance forms and scheduling software required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.
</div>


Patient Services Coordinator

Austin Regional Clinic: ARC

<div>
 Job Details
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT AUSTIN REGIONAL CLINIC:
  <br/>
  <br/>
 </strong>
 Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas&rsquo; largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health &amp; Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
 <br/>
 <br/>
 <strong>
  PURPOSE
  <br/>
  <br/>
 </strong>
 Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
  </li>
  <li>
   Greets patients and arrives them on computer system.
  </li>
  <li>
   Verifies insurance eligibility by using online resources, Medifax, etc.
  </li>
  <li>
   Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
  </li>
  <li>
   Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
  </li>
  <li>
   Prints face sheets, receipts, and other documents as needed.
  </li>
  <li>
   Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
  </li>
  <li>
   Confirms in advance patient appointments.
  </li>
  <li>
   Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
  </li>
  <li>
   Verifies Worker&rsquo;s Compensation claims, ensures that paperwork is complete, and performs follow-up.
  </li>
  <li>
   Assists patients with setting up payment plans.
  </li>
  <li>
   Issues receipts for payment.
  </li>
  <li>
   Books follow-up appointments.
  </li>
  <li>
   Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
  </li>
  <li>
   Regular and dependable attendance.
  </li>
  <li>
   Follows the core competencies set forth by the Company, which are available for review on CMSweb.
  </li>
  <li>
   Works holiday shift(s) as required by Company policy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
  </li>
  <li>
   Creates master deposit as directed.
  </li>
  <li>
   Responsible for handling the sort/distribute of Rightfax documents.
  </li>
  <li>
   Processing onsite release of information requests.
  </li>
  <li>
   Priority on-sight sorting, scanning, numbering loose papers
  </li>
  <li>
   Runs wait list report and distributes as directed.
  </li>
  <li>
   Performs other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education and Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Required:
 </strong>
 High school diploma or GED. Experience using a PC in a Windows environment.
 <br/>
 <br/>
 <strong>
  Preferred:
 </strong>
 Experience working in a medical setting.
 <br/>
 <br/>
 <strong>
  Knowledge, Skills And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of medical insurance.
  </li>
  <li>
   Excellent customer service skills.
  </li>
  <li>
   Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
  </li>
  <li>
   Excellent interpersonal &amp; problem solving skills.
  </li>
  <li>
   Ability to work in a team environment.
  </li>
  <li>
   Ability to manage competing priorities.
  </li>
  <li>
   Ability to engage others, listen and adapt response to meet others&rsquo; needs.
  </li>
  <li>
   Ability to align own actions with those of other team members committed to common goals.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Ability to perform job duties in a professional manner at all times.
  </li>
  <li>
   Ability to understand, recall, and communicate, factual information.
  </li>
  <li>
   Ability to understand, recall, and apply oral and/or written instructions or other information.
  </li>
  <li>
   Ability to organize thoughts and ideas into understandable terminology.
  </li>
  <li>
   Ability to apply common sense in performing job.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule:
 </strong>
 Monday-Friday, 8:00 am - 5:00 pm.
 <br/>
 <br/>
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 Equal Opportunity Employer
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 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>


New York Oncology Hematology

<div><p>Why Join Us?</p><p></p><ul><li>
Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments</li><li>
Access opportunities for professional growth and continuing education.</li><li>
Work alongside a collaborative and compassionate team of experts dedicated to making a difference.</li><li>
Enjoy the convenience of multiple locations throughout the Capital Region.</li><li>
Contribute to groundbreaking clinical trials that shape the future of oncology care.</li></ul><p></p><p>
Discover your career potential with a practice dedicated to excellence and innovation.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Pay Range: </b>$20 - $24 per hour</p><p></p><p><b>
SCOPE:
</b></p><ul><li><p>Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities.</p></li><li><p>
Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.</p></li><li><p>
Serves as a liaison between patients and medical staff.</p></li><li><p>
Supports and adheres to the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards.</p></li><li><p>
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily.</p></li></ul><p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li><p>
Verifies date of birth. Obtains all appropriate forms as required.</p></li><li><p>
Answers incoming calls and messages related to scheduling; address callers&rsquo; needs and directs to appropriate department if needed. Obtains and communicates messages in an accurate and timely manner.</p></li><li><p>
Schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines.</p></li><li><p>
Receives incoming referrals, creates account, obtains, and enters insurance information. Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patient packet (varies by site).</p></li><li><p>
Initiates all prior authorization requests and completes documentation relating to referrals in patients&rsquo; electronic medical records (EMR).</p></li><li><p>
Communicates to patients all appointment details being scheduled and potential prep work needed, inquires about test specifics from necessary parties and gathers patient information as needed.</p></li><li><p>
Adheres to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.</p></li><li><p>
Prepares correspondence, memos, forms, and other typing as requested by supervisor.</p></li><li><p>
Responsible for timely and effective processing of EMR orders, including timely completion of chart messages.</p></li><li><p>
Works the bump list and no-show reports in a timely manner.</p></li><li><p>
Monitors order queues as assigned to meet metrics designated by practice.</p></li><li><p>
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate personnel. Complies with no show process and policy.</p></li><li><p>
Works closely with Front Office Supervisor &amp; Nursing Supervisor to achieve optimal scheduling within the infusion room.</p></li><li><p>
Responsible for meeting appropriate metrics and a checklist provided by supervisor.</p></li><li><p>
Arranges for patients to have financial counseling as needed.</p></li><li><p>
Covers for other front office functions as requested.</p></li><li><p>
Required to float as needed and/or assist other sites remotely.</p></li><li><p>
Performs other duties as assigned.</p></li></ul><p></p><p><b>
MINIMUM QUALIFICATIONS:</b> High school diploma or equivalent required. Position is entry level and requires 0-3 years&rsquo; experience preferably in a medical office setting. Knowledge of medical terminology and coding a plus. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.</p><p></p><p><b>
PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.</p><p></p><p><b>
WORK ENVIRONMENT:</b> The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.</p></div>

Novant Health

<div>What We Offer:
<p>
Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.</p>
What We're Looking For:
<ul><li><div><b>Education: </b>High School Diploma or GED, required.</div></li><li><b>
Experience: </b>One year of clerical experience in medical office setting, required.<ul><li>
Other related experience may be considered in lieu of medical office experience.</li></ul></li><li><b>
Additional skills required: </b>Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.</li><li><b>
Additional skills preferred: </b>Proficient in use of all computer software utilized in practice.</li></ul></div>

Patient Services Coordinator III

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.<br>
<br>
Essential Functions:<br>
<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office.</li></ul><br>
<ul><li>Make patient appointments and maintain appointment records.</li></ul><br>
<ul><li>Greet and assist patients.</li></ul><br>
<ul><li>Answer telephones, assist callers with routine inquiries, and schedule appointments.</li></ul><br>
<ul><li>File materials in patient folders and print appointment schedules.</li></ul><br>
<ul><li>Process patient billing forms and scan documents to patient medical records/EPIC.</li></ul><br>
<ul><li>Call for patient medical records and laboratory test results.</li></ul><br>
<ul><li>Open and distribute unit mail or faxes.</li></ul><br>
<ul><li>Type forms, records, schedules, memos, etc. as directed.</li></ul><br>
<ul><li>May be required to accept co-payments.</li></ul><br>
<ul><li>Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.</li></ul><br>
<ul><li>Acts as an EPIC &quot;Super User&quot; for scheduling, registration and billing systems (EPIC training is provided).</li></ul><br>
<ul><li>Provide assistance and training to others in these areas.</li></ul><br>
<ul><li>May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education High School Diploma or Equivalent required
</p><p></p><p>Can this role accept experience in lieu of a degree? No</p><p></p><p>
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
</p><p></p><p>Experience Office experience 2-3 years required
</p><p></p><p>Knowledge, Skills and Abilities
</p><p></p><ul><li>Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.</li></ul><p></p><ul><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.</li></ul><p></p><ul><li>Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
</li></ul><p></p><ul><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
</li></ul><p></p><ul><li>Managing one's own time and the time of others.</li></ul><p></p><ul><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.</li></ul><p></p><p>
Department: Mass General Medical Group</p><p>
Schedule: Full-time, Mon&ndash;Fri, 8:00 AM&ndash;5:00 PM (Onsite)</p><p></p><p>
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.</p><p></p><p>
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass &amp; more!</p><p><br>
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you&rsquo;ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you&rsquo;ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.</p><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
50 Staniford Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $24.94/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Services Coordinator II

Daley And Associates, LLC

<div>
 <p>
  <strong>
   <u>
    Patient Financial Services Coordinator
   </u>
   &nbsp;- Boston, MA
  </strong>
 </p>
 <p>
  We are seeking a Patient Financial Services Coordinator &ndash; Transplant to join a world-renowned hospital in Boston, MA. In this role, you will manage the financial clearance process and coordinate insurance for patients undergoing transplant or Immune Effector Cell (IEC) therapy. Serving as the key liaison between clinical teams, patients, and payers, you will ensure timely authorizations, accurate billing, and complete financial readiness throughout the transplant or IEC journey.
  <br/>
  <br/>
  <br/>
  The ideal candidate will bring 1+ years of experience in a hospital or ambulatory care setting, with a background in hospital/physician office registration, financial counseling, and billing.
  <br/>
  <br/>
  <strong>
   This is a contract-to-hire position that will pay $22/hr within a 40-hour workweek. All qualified candidates MUST be located in MA, CT, RI, NH, ME, for a remote work model.
  </strong>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Accept and process transplant and IEC assignments from the Transplant Team, initiating a comprehensive benefits review and completing necessary registration steps.
   </p>
  </li>
  <li>
   <p>
    Prepare patient introduction letters and maintain accurate records in patient files.
   </p>
  </li>
  <li>
   <p>
    Verify insurance eligibility and coverage for transplant and/or IEC services at all phases, including evaluation, donor search, treatment, and follow-up.
   </p>
  </li>
  <li>
   <p>
    Submit required clinical documentation to obtain insurance approvals and authorizations.
   </p>
  </li>
  <li>
   <p>
    Serve as a liaison with insurance case managers and medical directors, advocating on behalf of patients.
   </p>
  </li>
  <li>
   <p>
    Provide real-time updates to clinical teams regarding patients&rsquo; financial clearance status to support treatment planning.
   </p>
  </li>
  <li>
   <p>
    Assist patients and providers in navigating insurance denials and appeals, including peer-to-peer coordination.
   </p>
  </li>
  <li>
   <p>
    Educate patients and families on financial policies, coverage limitations, and financial assistance programs, offering guidance and support through application processes.
   </p>
  </li>
  <li>
   <p>
    Prepare and present Financial Waivers and Advanced Beneficiary Notices (ABNs) for cases with limited or no coverage.
   </p>
  </li>
  <li>
   <p>
    Ensure compliance with transplant and IEC billing protocols, including accurate billing plan updates and required administrative submissions to payers.
   </p>
  </li>
  <li>
   <p>
    Review all patient visits to determine transplant-related services for appropriate billing.
   </p>
  </li>
  <li>
   <p>
    Document all interactions and updates in designated systems, including authorization data, communications, and payer correspondence.
   </p>
  </li>
  <li>
   <p>
    Complete assigned work queues, projects, and other responsibilities as needed.
    <br/>
    <br/>
    &nbsp;
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Bachelor&rsquo;s degree in Health Science, Business, or a related field preferred.
   </p>
  </li>
  <li>
   <p>
    1+ years of relevant experience in a healthcare setting (hospital, clinic, physician&rsquo;s office), including registration, billing, or financial counseling (internships included).
   </p>
  </li>
  <li>
   <p>
    Proficiency in Microsoft Office; experience with Epic or other EMR systems is a plus.
   </p>
  </li>
  <li>
   <p>
    Experience in insurance verification, benefits analysis, or obtaining clinical authorizations strongly preferred.
   </p>
  </li>
  <li>
   <p>
    Familiarity with ICD-10 and CPT codes, medical terminology, and insurance industry standards is a plus.
   </p>
  </li>
  <li>
   <p>
    Strong understanding of managed care, prior authorization processes, and transplant/IEC billing practices.
   </p>
  </li>
  <li>
   <p>
    Knowledge of hematology/oncology or cellular therapy services preferred.
   </p>
  </li>
  <li>
   <p>
    Excellent communication and customer service skills, with the ability to collaborate across clinical and administrative teams.
   </p>
  </li>
  <li>
   <p>
    Strong analytical and problem-solving skills, including mathematical accuracy.
   </p>
  </li>
  <li>
   <p>
    Ability to prioritize tasks and meet deadlines in a fast-paced environment.
   </p>
  </li>
  <li>
   <p>
    Proven ability to build and maintain professional relationships across departments.
   </p>
  </li>
 </ul>
 &nbsp;
 <br/>
 <p>
  <strong>
   If you are interested in learning more about this opportunity, please email your resume to Lydia at lsinger@daleyaa.com.
  </strong>
 </p>
 &nbsp;
</div>


Patient Financial Services Coordinator

Adoration Home Health and Hospice

<div>Our Company:
<div>
Adoration Home Health and Hospice</div><div></div>
Overview:
<div>
The Patient Services Coordinator (Clinical) is responsible for scheduling home visits for field staff and coordinating patient care under the direction of the Clinical Manager. This role ensures optimal utilization of clinical resources to support care center capacity and adherence to utilization guidelines, while serving as a liaison between field staff, patients, and the Clinical Manager for scheduling and communication of patient services.</div>
Responsibilities:
<ul><li>Schedule patient assessment visits, including Oasis visits, in a timely manner.</li><li>Prepare weekly clinical schedules and review daily to identify capacity opportunities and ensure productivity standards.</li><li>Assign clinicians to geographic areas efficiently, matching skills to care needs and optimizing capacity.</li><li>Reschedule missed visits within the current week or escalate to Clinical Manager.</li><li>Collaborate with field clinicians to ensure all ordered patient visits are scheduled and completed.</li><li>Manage scheduling-related calls from patients and staff; refer clinical or performance issues to Clinical Manager.</li><li>Monitor hospitalized patients and ensure appropriate team follow-up.</li><li>Complete schedules including required orders and services (e.g., lab draws, supervisory visits, add-on visits).</li><li>Support Clinical Manager in timely communication with patients, clinicians, referral sources, BD team, and office staff.</li><li>Run applicable reports and take appropriate workflow actions.</li><li>Assist with patient transfers between care centers and/or Hospice services.</li><li>Maintain supply closet, ensuring supplies are current and properly packaged; coordinate field supply needs.</li><li>Perform referral and intake duties in absence of Intake Coordinator.</li><li>Obtain and document verbal orders for patients in accordance with licensure requirements.</li></ul>
Qualifications:
<ul><li>Associate degree in nursing (ADN) or Bachelor of Science in Nursing (BSN) required</li><li>
Minimum 1 year administrative experience in a healthcare setting</li><li>
Scheduling experience in healthcare is preferred</li><li>
Current unencumbered license to practice as a Licensed Piratical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN)</li></ul>
About our Line of Business: Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com. Follow us on Facebook and LinkedIn.</div>

Patient Service Coordinator - Clinical - Home Health

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