patient services coordinator

Dr. Aravind's IVF Fertility & Pregnancy Centre

Job Title: Couple Coordinator / Patient Care Coordinator (IVF)Job Description :To act as the single point of contact for IVF couples, coordinating medical procedures, counselling schedules, investigations, billing, and follow-ups to ensure a smooth and stress-free treatment journey.Roles &amp; Responsibilities:<ul><li>Coordinate and guide couples through IVF / IUI / fertility treatment processes</li><li>Schedule and manage appointments, scans, procedures, and follow-ups</li><li>Explain treatment flow, investigations, and timelines (non-clinical)</li><li>Liaise between doctors, nurses, embryologists, lab, pharmacy, and billing</li><li>Ensure completion of consent forms, documentation, and case files</li><li>Support couples emotionally and ensure patient comfort</li><li>Track treatment progress and update records accurately</li><li>Coordinate billing estimates, package explanation, and payment follow-ups</li><li>Handle patient queries, feedback, and grievances politely</li><li>Maintain confidentiality and ethical standards</li><li>Ensure adherence to hospital SOPs and NABH guidelines</li><li>Assist in discharge summary coordination and post-treatment follow-ups</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication and counselling skills</li><li>Empathy, patience, and patient-centric approach</li><li>Ability to handle sensitive cases and emotional situations</li><li>Basic medical knowledge of IVF (training will be provided)</li></ul>Qualification:<ul><li>Graduate in Life Sciences / Nursing / Social Work / Psychology </li><li>Experience in IVF / Hospital / Healthcare coordination preferred</li></ul>Experience:<ul><li>1&ndash;5 years in IVF coordination and patient care</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Care Coordinator

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Patient Transport Services
Work Type: Full Time (Total FTE between 0. 9 and 1. 0)
Shift: Shift 3
Work Schedule: 8 Hr (10:00:00 PM - 6:30:00 AM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $16.48 - $23.28 per hour 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary: 
The Patient Flow Coordinator is responsible for the effective daily coordination and monitoring of Patient Flow through timely and accurate dispatch and management of Patient Placement requests and efficient assignments of Environmental Services personnel. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Operational Excellence Proactive in the achievement of the departmental goals and objectives. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Other information: 
Required Job Qualifications: 
<ul><li>High school diploma.</li><li>Customer service skills, preferably in a medical setting.
</li><li>Time management skills.
</li><li>Organizational skills.
</li><li>Maintains professionalism at all times.
</li><li>Problem solving skills.
</li><li>Demonstrates personal computer literacy and basic knowledge of Microsoft office
</li><li>Ability to communicate effectively with both clinical and non-clinically personnel.
</li><li>Ability to create reports/communication documents related to the role and outcome performance monitoring. Ability to perform tasks independently, seeks direction as needed, and prioritizes workload.
</li><li>Experience with EVS and bed monitoring system.
</li><li>Flexible, willing to adjust schedule, work weekends if needed.
</li></ul>Preferred Job Qualifications: 
<ul><li>Associates or Bachelor's degree.
</li><li>Basic knowledge of medical terminology.
</li><li>Experience with Epic.
</li></ul></div><div>Responsibilities: 
<ul><li>Resolves problems related to patient, visitor, staff, or employee complaints associated with departmental issues</li><li>Recommends and participates in the solution of ongoing problems or trends</li><li>Escalates/prioritizes changes in bed status in conjunction with Patient Placement.
</li><li>Facilities routing of phone calls from internal customers to the EVS team and utilizes 2-Fixx portal when appropriate. Provides oversight of EVS staff for efficient discharge cleaning assignments.
</li><li>Manages room hold and appropriate reason codes.
</li><li>Identify the following and escalate to EVS manager when no EVS tech in sector, prolonged response/clean times are outside of protocols.
</li><li>Ensures staff availability (beginning, end, breaks, lunch).
</li><li>Exhibits excellent telephone etiquette and listening skills. Displays interpersonal savvy.
</li><li>Successfully de-escalates high-tension situations.
</li><li>Continuously monitors and improves departmental performance through timely dispatching of Patient Placement requests and personnel activity status.
</li><li>Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
</li><li>Identifies problems and, conducts research, resolves or makes recommendations to direct reports.
</li><li>Continuously monitors response times and associate productivity. &middot;
</li><li>Identifies problems and/or trends, conducts research, resolves or makes recommendations to direct reports.&middot;
</li><li>Prints reports when requested. Functions as a liaison between Environmental Services Patient and other departments. Records all operational actions in &quot;Daily Shift Report.&quot;
</li></ul></div>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Patient Flow Coordinator

SUDHA FERTILITY CENTRE

Job Title: Receptionist ( FEMALE )Qualifications: Any degree in Bachelor&rsquo;s and diploma Job Type: Full-timeCONTACT: 9003865454Job DescriptionWe are seeking a courteous and compassionate Receptionist ( FEMALE ) to join our hospital team. This role is responsible for managing front-desk operations while providing guidance and support to patients and their families. The ideal candidate will ensure smooth patient flow, accurate information sharing, and a positive patient experience from arrival to discharge.Qualifications<ul><li>Diploma , Bachelor&rsquo;s or Master&rsquo;s degree in or a related healthcare field</li><li>Prior experience in a hospital, clinic, or healthcare environment preferred (freshers may also apply)</li><li>Knowledge of patient counselling practices, medical ethics, and confidentiality standards</li><li>Basic computer proficiency (MS Office / Hospital Management Systems)</li></ul>Key Responsibilities<ul><li>Greet patients and visitors and assist with registration and inquiries</li><li>Schedule, confirm, and manage patient appointments</li><li>Answer and route phone calls professionally</li><li>Maintain accurate patient records and ensure data confidentiality</li><li>Guide patients through hospital procedures, services, and departments</li><li>Counsel patients regarding treatment processes, billing, and follow-up care</li><li>Coordinate with doctors, nurses, and administrative staff</li><li>Handle billing queries and basic insurance information when required</li><li>Maintain cleanliness and organization of the reception area</li></ul>Requirements &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in a hospital or healthcare setting is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Compassionate, patient-focused attitude</li><li>Ability to multitask and work under pressure</li><li>Basic computer skills (MS Office / Hospital Management Systems)</li><li>Knowledge of medical terminology is a plus</li></ul>Skills &amp; Competencies<ul><li>Strong customer service skills</li><li>Empathy and professionalism</li><li>Attention to detail and confidentiality</li><li>Teamwork and coordination</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹8,086.00 - ₹15,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Food provided</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Receptionist ( FEMALE )

sree saran medical center

uest Relation Officer Job Type: Full-timeAbout UsWe are a multispecialty hospital committed to delivering quality and compassionate healthcare. To enhance patient experience, we are looking for Guest Relation Officers who can ensure smooth communication, patient satisfaction, and professional front-office services.Key Responsibilities<ul><li>Welcome and assist patients, attendants, and visitors with courtesy and empathy.</li><li>Guide patients through registration, billing, admission, and discharge processes.</li><li>Coordinate with doctors, nurses, billing, and diagnostic teams to ensure seamless patient flow.</li><li>Handle inquiries (in-person, phone, and email) and provide accurate information about hospital services.</li><li>Address patient grievances and escalate to concerned departments if required.</li><li>Assist elderly, differently-abled, and critical patients with priority care.</li><li>Maintain a professional, patient-friendly reception and waiting area.</li><li>Ensure confidentiality of patient information and hospital records.</li></ul>Skills &amp; Competencies<ul><li>Proficiency in Tamil and English; knowledge of Hindi or other regional languages is an advantage.</li><li>Strong interpersonal skills, empathy, and a service-oriented mindset.</li><li>Ability to multitask and remain calm under pressure.</li><li>Basic computer knowledge (MS Office, hospital information system preferred).</li><li>Professional appearance and positive attitude.</li></ul>Qualifications<ul><li>Graduate / Bachelor of Social work or Master of Social Work - preferred</li><li>Experience in healthcare, hospitality, or customer service</li></ul>Why Join Us?<ul><li>Opportunity to work in a reputed multispecialty hospital.</li><li>Exposure to patient care, hospital operations, and guest relations.</li><li>Supportive work environment with training and growth opportunities.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Salary: Competitive (based on experience)</li><li>Shift: Rotational / Day &amp; Evening Shifts</li><li>Location: Tirupur</li></ul>Job Type: Full-timeWork Location: In person

Guest Relation Executive

BSR Health Recruitment Ltd

Job Description: ReceptionistPosition: ReceptionistLocation: FitzroviaJob Type: Full-Time, on-site Our client is a specialist healthcare facility providing integrative ancillary oncology services to patients. Their approach focuses on supporting those undergoing cancer treatment through a range of complementary therapies including IV therapies, photobiomodulation, Hyperbaric Oxygen Therapy (HBOT), and hyperthermia treatments. Role Overview: We are seeking a warm, professional, and organised Receptionist to be the welcoming face of our clinic. As the first point of contact for patients and visitors, you will play a vital role in creating a positive, supportive atmosphere while ensuring the smooth day-to-day operation of the clinic. You will combine genuine empathy and understanding with a bubbly, positive personality that helps create an uplifting environment for patients during challenging times. From managing enquiries to scheduling appointments and coordinating with third-party providers, your contribution will help create a seamless and nurturing experience for everyone who walks through the door. Key Responsibilities: <ul> <li>Front Desk Management: Serve as the first point of contact, welcoming patients and visitors with warmth, professionalism, and positivity.</li><li>Enquiry Handling: Respond to enquiries via phone and email, providing accurate information and escalating complex queries as needed.</li><li>Appointment Scheduling: Manage the clinic's diary, schedule patient appointments, and coordinate with medical staff to ensure an efficient workflow.</li><li>Daily Operations: Monitor and manage same-day schedules, addressing any adjustments or patient needs promptly.</li><li>Coordination: Liaise with third-party providers to arrange blood tests, scans, and other patient services.</li><li>Administrative Support: Support operations by managing patient intake processes, maintaining accurate records, handling correspondence, and assisting with other administrative duties to ensure smooth day-to-day functioning.</li></ul> Key Qualifications and Experience: <ul> <li>Experience in a customer-facing role, with prior reception experience preferred.</li><li>Previous experience in a healthcare setting is preferred.</li><li>Proficiency in using scheduling and booking systems.</li><li>Familiarity with standard office software (e.g. email platforms).</li></ul> Skills and Attributes: <ul> <li>Communication: Excellent verbal and written communication skills to interact effectively with patients, staff, and external providers.</li><li>Empathy and Understanding: A genuine ability to connect with patients facing health challenges, providing emotional support through compassionate interactions.</li><li>Positive Personality: A bubbly, uplifting demeanour that helps create a warm and encouraging atmosphere.</li><li>Organisation: Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.</li><li>Professionalism: A friendly and approachable manner combined with a professional attitude.</li><li>Attention to Detail: Accuracy in scheduling, managing patient information, and coordinating services.</li><li>Adaptability: Ability to handle a dynamic work environment and respond calmly under pressure.</li><li>Teamwork: A collaborative mindset and willingness to support colleagues as needed.</li></ul> What We Offer: <ul> <li>A welcoming and supportive work environment.</li><li>Opportunities for skill development and growth within the healthcare sector.</li><li>Competitive salary.</li></ul> Interview Process: The selection process will consist of an initial telephone interview followed by a face-to-face meeting at the clinic. This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions. Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.

Medical Receptionist

Christus Health

Description Summary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.Responsibilities:<ul><li>Receives and directs phone calls from patients and physician offices</li><li>Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria</li><li>Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities</li><li>Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns</li><li>Schedules urgent care appointments as needed and directed by physician</li><li>Greets patients for scheduled and/or urgent care appointments and procedures</li><li>Confirms and verifies patient demographic and insurance information</li><li>Collect co-payments from patients upon arrival when applicable</li><li>Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information</li><li>Collaborates with insurers to obtain patients' prior authorizations for procedures and tests as needed</li><li>Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. </li><li>Verifies eligibility for procedures or tests from various health care institutions</li><li>Reviews and audits billing discrepancy reports and research errors for resolution</li><li>Maintains accurate and timely records, logs, charges, files, and other related information as required</li><li>Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff</li><li>Prepares special reports or spreadsheets for physicians as requested</li><li>Complies with established departmental policies, procedures and objectives</li><li>Complies with all health and safety regulations and requirements</li><li>Contributes to maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors</li><li>Performs other duties as required.</li></ul> Requirements:Education/Skills<ul><li>High School Diploma or GED</li><li>Proficient in software and computer systems</li><li>Knowledgeable of business office terminology / procedures</li><li>Ability to multi task and work under stressful situation</li><li>Effective written and verbal communication skills</li></ul>Experience <ul><li>1+ year of customer service experience required</li><li>Experience with medical office terminology preferred</li></ul>Licenses, Registrations, or Certifications<ul><li>None</li></ul>Work Schedule: VariesWork Type: Full Time

Ambulatory Service Representative - Pedi MFM Clinic

Description Summary:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.Responsibilities:<ul><li>Receives and directs phone calls from patients and physician offices</li><li>Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria</li><li>Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities</li><li>Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns</li><li>Schedules urgent care appointments as needed and directed by physician</li><li>Greets patients for scheduled and/or urgent care appointments and procedures</li><li>Confirms and verifies patient demographic and insurance information</li><li>Collect co-payments from patients upon arrival when applicable</li><li>Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information</li><li>Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed</li><li>Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits</li><li>Reviews and audits billing discrepancy reports and researches errors for resolution</li><li>Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required</li></ul>Requirements:<ul><li>High School Diploma</li></ul>Work Schedule: 6:30AM - 3PMWork Type: Part Time

Ambulatory Service Representative - Alamo Heights Surgery Center

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