patient services coordinator

MD Anderson Cancer Center

<div>Seeking a Patient Services Coordinator to join our team at the Woodlands area location. With multiple locations around Houston, our experience and services extend into your neighborhood. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its greater Houston area locations. At MD Anderson The Woodlands, patients in The Woodlands, Spring, Conroe and communities north of Houston have access to top-ranked, comprehensive cancer care close to home. 
 
The ideal candidate will bring at least three years of relevant professional experience, preferably within a patient care or healthcare administration setting. They will have a proven track record of scheduling appointments efficiently, expediting clinic flow, and delivering exceptional customer service directly to patients. Will have EMR experience, strong communication skills, and a commitment to accuracy and patient satisfaction. 
 
*The core schedule is 6:15am - 6:00pm, with flexibility to work Saturdays.* 
 
MD Anderson offers employees:
 
<ul><li>Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.</li><li>Group Dental, Vision, Life, AD&amp;D and Disability coverage.</li><li>Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.</li><li>Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.</li><li>Tuition Assistance Program after six months of service.</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.</li><li>Employer paid life, AD&amp;D and an illness-related reduced salary pay program.</li><li>Extensive wellness, recognition, fitness, employee health programs and employee resource groups.</li><li>Opportunities for professional growth through Career Development Center and Mentoring programs.</li></ul> 
We have been named one of the top two hospitals in cancer care every year since U.S. News &amp; World Report began its annual rankings in 1990. As one of the largest cancer centers in the world, MD Anderson remains committed to the highest standards for research-driven patient care and to providing quality education and training for the next generation of medical professionals. 
 
KEY FUNCTIONS 
<ul><li>
Interpret and coordinate physicians' orders to schedule diagnostic test, procedures, treatments, Brachytherapy, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.</li><li>
Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.</li><li>
Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.</li><li>
Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages. Responsible for the security and confidentiality of patient information at all times.</li><li>
Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate.</li><li>
Ensure that the medical record is available for patient care. Will order, follow-up, and obtain medical records as needed. Will scan medical document to HIMS as described in RCC scanned document policy. Will prepare therapy charts for simulation and treatment visits. Will retrieve test results as appropriate and prepare the necessary forms. Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient. May have to handle items weighing up to 30 pounds.</li><li>
Assist in maintaining a safe environment for patients, co-workers and visitors.</li></ul> 
 
 
EDUCATION
 
Required: 
High School Diploma or equivalent.
 
Preferred: 
Certification in allied health field. 
 
EXPERIENCE
 
Required: 
Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
 
Preferred: 
Experience in a patient care or healthcare administration setting scheduling appointments, expediting clinic flow and providing direct customer service to patients. 
 
OTHER 
Required: 
Must pass pre-employment skills test as required and administered by Human Resources. 
 
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. 
 
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. 
 
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html 
 
Additional Information
 
<ul><li>Requisition ID: 177809
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Days
</li><li>Minimum Salary: US Dollar (USD) 40,000
</li><li>Midpoint Salary: US Dollar (USD) 50,000
</li><li>Maximum Salary : US Dollar (USD) 60,000
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Hard
</li><li>Work Location: Onsite
</li><li>Pivotal Position: No
</li><li>Referral Bonus Available?: No
</li><li>Relocation Assistance Available?: No
</li></ul> 
#LI-Onsite</div>

Patient Services Coordinator - Ambulatory Business Services

Miracle Hospitals

Patient Care CoordinatorLocation: Miracle Women &amp; Children&rsquo;s Hospital Experience Required: 1&ndash;3 years (Mandatory &ndash; Healthcare/Hospital Experience)Job SummaryThe Patient Care Coordinator will act as the primary point of communication between patients, doctors, and hospital departments. This role ensures smooth patient flow, assists patients throughout their journey, manages appointments, clarifies queries, and ensures an excellent patient experience.Key ResponsibilitiesPatient Interaction &amp; Support<ul><li>Welcome patients and assist them with registration and documentation.</li><li>Guide patients to appropriate departments (consultation, lab, pharmacy, billing, etc.).</li><li>Provide updates on waiting times, procedures, and hospital services.</li><li>Offer compassionate support to expectant mothers, children, and families.</li></ul>Appointment &amp; Coordination<ul><li>Manage and coordinate patient appointments with doctors.</li><li>Ensure timely follow-up calls and reminders.</li><li>Coordinate patient movement during consultations, tests, and procedures.</li><li>Liaise between doctors, nurses, and departments for smooth case handling.</li></ul>Query Handling &amp; Communication<ul><li>Address patient and caregiver queries with empathy and clarity.</li><li>Explain medical processes, hospital services, and treatment steps (non-clinical details only).</li><li>Provide guidance on admission procedures, discharge processes, and billing queries.</li></ul>Patient Experience &amp; Service Quality<ul><li>Ensure a stress-free and positive patient journey.</li><li>Manage patient feedback and escalate concerns to the appropriate team.</li><li>Support the hospital in maintaining high patient satisfaction standards.</li></ul>Administrative Duties<ul><li>Maintain patient records, appointment logs, and daily activity reports.</li><li>Assist in admission documentation and coordination.</li><li>Ensure smooth communication between front desk, nursing, and clinical teams.</li></ul>Required Skills &amp; Qualifications<ul><li>1&ndash;3 years of experience in a hospital/healthcare setup (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Excellent patient-handling and problem-solving abilities.</li><li>Ability to multitask in a fast-paced environment.</li><li>Familiarity with hospital management software (HMS) preferred.</li><li>Compassionate, friendly, and service-oriented attitude.</li></ul>Working Hours<ul><li>Full-time (Shift-based)</li><li>Flexibility to work weekends/holidays as per hospital schedule.</li></ul>Job Types: Full-time, PermanentPay: &#8377;18,469.42 - &#8377;30,336.19 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Care Coordinator

SeCURE Hospital

Job Title: Patient Care Coordinator (PCC)Department: Patient Services / Operations Reports To: Front Office Manager / Hospital AdministratorJob SummaryThe Patient Care Coordinator (PCC) acts as a liaison between patients, families, doctors, and hospital departments to ensure smooth patient flow, high-quality service, and a positive patient experience from admission to discharge.Key ResponsibilitiesPatient Coordination &amp; Support<ul><li>Assist patients and attendants during registration, admission, and discharge</li><li>Guide patients through hospital processes, departments, and services</li><li>Ensure patient comfort, safety, and satisfaction</li></ul>Doctor &amp; Department Coordination<ul><li>Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams</li><li>Schedule appointments, investigations, and procedures</li><li>Ensure timely patient movement and reduce waiting time</li></ul>Patient Experience &amp; Grievance Handling<ul><li>Address patient queries and complaints courteously</li><li>Escalate issues to concerned departments or management when required</li><li>Collect and report patient feedback</li></ul>Documentation &amp; Billing Support<ul><li>Support admission forms, consent forms, and insurance documentation</li><li>Coordinate with billing and TPA/insurance desks</li><li>Ensure accuracy of patient records and data entry</li></ul>Compliance &amp; Quality<ul><li>Follow hospital policies, NABH standards, and patient confidentiality norms</li><li>Maintain hygiene, safety, and infection control protocols</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills</li><li>Patient-focused and empathetic approach</li><li>Coordination and multitasking abilities</li><li>Basic knowledge of hospital operations and billing</li><li>Computer proficiency (HIS, MS Office)</li></ul>Qualifications &amp; Experience<ul><li>Graduate in any discipline (Healthcare background preferred)</li><li>1&ndash;3 years of experience in hospital front office or patient services</li><li>Freshers with good communication skills may be considered</li></ul>Working Conditions<ul><li>Rotational shifts, including weekends and holidays</li><li>Continuous interaction with patients and hospital staff</li></ul>Job Type: Full-timePay: &#8377;11,868.36 - &#8377;30,171.31 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATES ARE REQUIRED4W DRIVING MANDATORYFRESHERS CAN ALSO APPLYROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you trained or experienced in (four-wheeler) driving ?</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

pearl dental clinic

We are hiring an experienced GP Dentist for the role of Patient Coordinator. This role focuses on converting high-value treatment plans and providing exceptional patient experience.Requirements<ul><li>GP Dentist with valid DHA License (mandatory)</li><li>UAE experience as Patient Coordinator (mandatory)</li><li>Strong ability in presenting and closing high-value treatment plans (implants, veneers, ortho etc.)</li><li>Excellent communication and follow-up skills</li><li>Result-driven and patient-centric personality</li></ul>Key Responsibilities<ul><li>Present treatment plans and guide patients until case acceptance</li><li>Convert high-value cases and maintain revenue targets</li><li>Coordinate appointments and financial arrangements</li><li>Maintain CRM and follow-up funnel.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>UAE: 4 years (Required)</li></ul>License/Certification:<ul><li>DHA (Required)</li></ul>

Western Dental Services

<div>Overview:
<div>The Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.</div>
Responsibilities:
<div>Essential Functions:</div><ul><li>
Set and achieve personal sales goals while supporting the goals of the team.</li><li>
Greet patients in a timely, professional, and engaging manner.</li><li>
Introduce new patients to the office and staff.</li><li>
Provide patient consultations and communicate information about recommended treatments.</li><li>
Discuss cost of service, insurance coverage, and payment options with patients</li><li>
Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.</li><li>
Nurture the patient relationship to encourage patient retention.</li><li>
Work as a team player to ensure each customer receives the best service possible.</li><li>
Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.</li></ul>
Qualifications:
Qualifications:<ul><li>
Minimum of high school diploma or equivalent required.
</li><li>Customer service focused.
</li><li>Excellent time management and organizational skills.</li><li>
Preferred dental office experience.
</li><li>Preferred experience with dental insurance.</li><li>
Preferred experience with Denticon/Dentrix.
</li></ul>Skills and Abilities:<ul><li>
Two (2) years of sales, customer service or related work experience.</li><li>
Bilingual Spanish-English skills preferred.</li><li>
Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.</li><li>
Ability to quickly learn new procedures and processes.</li><li>
Excellent communication and interpersonal skills</li><li>
High level of ownership, accountability, and initiative</li><li>
Friendly, outgoing, and motivated personality</li></ul> 
Work Environment and Conditions:<ul><li>
Travel as needed for training and to perform job functions.</li><li>
Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.</li><li>
Potential of prolonged sitting and standing</li></ul></div><div></div>

PCC - General Offices

St. David's HealthCare

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at St. David's Georgetown Hospital have the opportunity to make a real impact. As a(an) Women's Services Clinical Support Coordinator you can be a part of change.<h5 class="jobSectionHeader">
Benefits</h5>
St. David's Georgetown Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
It is an exciting time to be a nurse at HCA Healthcare! Come unlock your career potential and see how rewarding it can be to reach your personal and professional goals. Help to advance the practice of nursing and improve positive outcomes for your patients as a (an) Women's Services Clinical Support Coordinator. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
The Clinical Support Nurse Coordinator supports high quality, patient-centered care by offering feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Nurse Coordinator supports multiple units. Clinical Support Nurse Coordinator provides guidance and education on the hospital&rsquo;s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.<ul><li> 
Performs rounds on each nursing unit, continuously observing, assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.</li></ul><ul><li> 
Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.</li></ul><ul><li> 
Provides feedback and mentoring on patient assessments and care planning.</li></ul><ul><li> 
Provides assistance with performing or troubleshooting specific skills.</li></ul><ul><li> 
Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.</li></ul><ul><li> 
Tracks requests to identify most commonly requested skills for purposes of enhancing orientation &amp; education.</li></ul><ul><li> 
Fosters teamwork and contributes to achievement of team goals.</li></ul><ul><li> 
Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.</li></ul><ul><li> 
Shares knowledge/expertise and assists co-workers.</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6> 
Education:<ul><li> 
Bachelor&rsquo;s Degree in Nursing &ndash; required</li></ul><ul><li> 
Master&rsquo;s Degree in Nursing or related field &ndash; preferred</li></ul> 
Experience:<ul><li> 
2 years of RN experience &ndash; required</li></ul><ul><li> 
1 year of leadership role &ndash; preferred</li></ul><ul><li> 
1 year of preceptor experience &ndash; preferred</li></ul> 
License/Certification:<ul><li> 
Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation. Required</li></ul><ul><li> 
Basic Life Support (BLS)- Required</li></ul><ul><li> 
Advanced Cardiac Life Support (ACLS) Required</li></ul><ul><li> 
Preceptor Training Required within 90 days</li></ul>
St. David&rsquo;s Georgetown Hospital is a comprehensive healthcare facility located north of Austin,Texas. This medical center features more than 100 patient beds and is known for itsLevel IV trauma center, Certified Primary Stroke Center, and Certified Chest PainCenter. The hospital&rsquo;s range of services include 24-hour emergency care,inpatient and outpatient surgery, maternity and newborn care, rehabilitation, andmore.
St. David&rsquo;s Georgetown Hospital is part of St. David&rsquo;s HealthCare, which is one of thelargest healthcare systems in Texas and the third-largest employer in the Austin area. St. David&rsquo;sHealthCare was formed through a unique partnership between HCA Healthcare and two local nonprofits &mdash; St. David&rsquo;s Foundation and Georgetown Health Foundation.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Women's Services Clinical Support Coordinator opening. Submit your application today and help advance the practice of nursing.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Women's Services Clinical Support Coordinator

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