patient services coordinator

Yasrebi Smiles

<div>Join Our Team as a Patient Services Coordinator! 
Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you&rsquo;ll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we&rsquo;d love to hear from you! 


Job Summary: 

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office&rsquo;s day-to-day operations. 

Responsibilities: 
<ul><li>
Answer phone calls and emails, scheduling patient appointments.</li><li>
Verify insurance information and process billing and payments.</li><li>
Greet patients and ensure they are checked in properly.</li><li>
Manage patient records and ensure that all forms are completed.</li><li>
Coordinate patient follow-up and reminders for appointments.</li><li>
Handle office correspondence, including scheduling, rescheduling, and cancellations.</li><li>
Maintain and update office calendars.</li><li>
Assist with patient referrals and coordination of care with specialists.</li></ul> 

Qualifications: 
<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a dental office or customer service role is preferred.</li><li>
Excellent communication and organizational skills.</li><li>
Knowledge of dental office management software.</li></ul> 

Work Environment: 
<ul><li>
Mostly desk-based with some patient interaction in the reception area.</li><li>
Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.</li></ul> 


What We Offer: 
<ul><li>
Comprehensive Benefits Package (Medical, Dental, Vision, &amp; Supplemental Life)</li><li>
Company Provided Life Insurance</li><li>
Paid Holidays</li><li>
Paid Time Off (PTO)</li><li>
Flexible Spending Account (FSA)</li><li>
401(k) Plan</li><li>
Learning Management System (LMS) to keep your skills sharp</li><li>
Opportunities for professional growth and development</li><li>
A great collaborative team environment!</li></ul></div>

Patient Services Coordinator

UVA Health

<div><h1 class="jobSectionHeader">Patient Services Coord IV
</h1><h2 class="jobSectionHeader">Job Code: PF1221
</h2><h3 class="jobSectionHeader">ABOUT US 
</h3>Schedule: Monday-Friday; No Weekends or Holidays!
The PSC IV Referral Coordinator plays a key role in supporting our Plastic Surgery team by ensuring seamless coordination of patient referrals, surgery scheduling, and prior authorizations. This position is responsible for managing complex workflows, obtaining insurance approvals, and collaborating closely with providers, patients, and external partners to deliver a smooth and timely surgical experience.
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA &amp; Culpeper, we believe in caring for the whole person by getting to know &ndash; and making connections with &ndash; our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. 
As a UVA Health Northern VA &amp; Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people&rsquo;s lives every day. 
<h3 class="jobSectionHeader">JOB TYPE
</h3>Classification: Non Exempt
Supervises Positions:
<h3 class="jobSectionHeader">JOB SUMMARY
</h3>Responsible for processing referrals and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
<h3 class="jobSectionHeader">QUALIFICATIONS
</h3>Education: High School Diploma or GED required.
Experience: 3 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.
Licensure: None
Additional Skills/Requirements Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9- CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
Additional Skills/Requirements Preferred: Proficient in the use of all computer software utilized in the practice.
Competencies
<ul><li>Communications: Communicates effectively with all levels of clinic staff and visitors.
<ul><li>Greets and assists visitors to the department.
</li><li>Answers all incoming telephone calls and provides accurate information as needed.
</li><li>Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
</li></ul></li><li>Teamwork:Works within a team to achieve patient and team goals.
<ul><li>Shares and initiates regular and professional communication with co-workers.
</li><li>Facilitates and participates in regular staff meetings.
</li><li>Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
</li><li>Resolves conflicts independently, as appropriate.
</li>Accepts responsibility for actions and acts positively upon feedback from others. 
<li>
</li></ul></li></ul>The incumbent may be asked to perform additional duties as assigned. 
<h3 class="jobSectionHeader">PHYSICAL DEMANDS
</h3>Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.
<h3 class="jobSectionHeader">OTHER
</h3><ul><li>May require the use of safety equipment, such as HEPA mask, for infection prevention:
</li><li>On call responsibilities as directed:
</li><li>Ability to travel between campus buildings, remote facilities, and out of town as needed:
</li><li>Yes
</li><li>No
</li><li>Yes</li></ul></div>

Patient Services Coordinator IV

Novant Health

<div>What We Offer:<div></div><div> 
</div>Novant Health Arboretum Pediatrics 51 is seeking a full-time Patient Services Coordinator Lead!<div> 
Work Schedule: Monday-Friday 8:00am-5:00pm, 1 Saturday shift each month 8:00am-12:00pm</div><div></div> 
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. 

What We're Looking For:
<ul><li>Education: High School Diploma or GED, required.</li><li>
Experience: Minimum of three years of clerical experience in medical office setting, required.
<ul><li>Other related experience may be considered in lieu of medical office experience.</li></ul></li><li>
Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD10-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.</li></ul>
What You'll Do:

Job responsibilities include:<div><ul><li>
Manage front office operations, including patient check‑in and check‑out processes to ensure a smooth patient experience</li><li>
Schedule patient appointments and monitor/manage the scheduling in‑basket to maintain efficient clinic flow</li><li>
Oversee and manage front office team schedules, ensuring appropriate coverage and coordination</li><li>
Communicate effectively with clinical staff regarding patient needs, scheduling changes, and care updates</li><li>
Handle incoming and outgoing calls using the Genesys phone system and provide accurate information to patients</li><li>
Work and resolve assigned workqueues in a timely and professional manner</li></ul></div></div>

Patient Services Coordinator Lead - Pediatrics

AllCare Health

<div><div><div>Patient Services Coordinator with the ACMG team at AllCare Medical Group - WellSpring 
We Are Seeking Qualified Candidates to Join Our Team!
AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.<div><div><div> 
Summary
This position is responsible for day-to-day administrative and general office duties. The role serves as the first point of contact for patients entering the clinic and assist them throughout their visit by performing the following duties. 
Essential Duties<ul><li>
Performs essential office duties such as word processing, filing, faxing, data entry, phones, greeting and assisting visitors and patients.</li><li>
Greets patients, clients and visitors and determines the purpose of visit and directs them to the appropriate person or department.</li><li>
Facilitates patient flow and communicates delays with patients and clinical staff.</li><li>
Processes and tracks medical records releases and requests and relies on knowledge to decipher when a patient signature is needed or not needed.</li><li>
Correlates outgoing specialty referrals, verifies and documents appointments.</li></ul></div></div></div> 
Job Duties<ul><li>
Obtains insurance referrals, prior authorizations for all ancillary appointments.</li><li>
Provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.</li><li>
Maintains effective communication with patients, co-workers, and supervisor.</li><li>
Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system.</li><li>
Schedules surgery assist and special events when necessary.</li><li>
Answers phone calls in a prompt and professional manner and routes calls appropriately, offering voice mail, or redirection of calls as needed.</li><li>
Follows all clinic policies on safety and security, maintains restricted areas and computer system passwords in strict confidentiality.</li><li>
Explains financial requirements to the patients or responsible parties and collects copays, as required.</li><li>
Creates, updates, organizes, and maintains all chart based medical records</li><li>
Sends and receives medical records, obtaining patient consent when necessary to comply with all regulations.</li><li>
Maintains the tidiness and organization of the reception and patient waiting areas.</li><li>
Monitors medical office supplies and inventory, places orders and oversees office equipment, as needed.</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Maintains proper documentation regarding the release date and recipient of sent medical records.</li><li>
Calls patients regarding risk management for emergency department or hospital visits</li><li>
Identifies internal and external challenges related to referrals and develops and implements new processes to improve efficiency within the department.</li><li>
Reviews referral order documentation to determine if documentation supports requested referral and reviews for accuracy of codes.</li><li>
Information access: entire medical record, insurance information, limited billing and collection amounts to enable coverage for the clinic supervisor when necessary.</li><li>
Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.</li><li>
Closes office at end of day.</li><li>
Covers and fills in for staff members as needed for efficient functioning during regular office days</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Works collaboratively in a team environment with a spirit of cooperation.</li><li>
Respectfully takes direction from leadership.</li><li>
Meets all required training including those listed in Relias Learning Module System (LMS).</li><li>
Performs other duties as assigned.</li></ul> 
On Call Responsibilities
This position does not have any on call responsibilities. 
Supervisory Responsibilities
This position does not have any supervisory responsibilities. 
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 
Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual. 
All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education. 
Education<ul><li>
High school diploma or general education degree (GED) required.</li></ul> 
Experience<ul><li>
Six months to one-year related experience and/or training in customer service or reception, preferably in a medical office setting.</li></ul> 
Certificates, Licenses, and/or Registrations<ul><li>
Current Basic Life Support (BLS) Certification or willingness to be certified within 90 days of hire.</li></ul> 
Technical Skills<ul><li>
Familiarity with the Healthcare industry.</li><li>
Ability to type 45 WPM and operate a 10-key calculator by touch.</li><li>
Exceptional writing, editing, and proofreading skills.</li><li>
Excellent organization and time-management skills.</li><li>
Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).</li><li>
Knowledge of and compliance with HIPAA regulations.</li><li>
Excellent customer service skills to respond appropriately and interact positively with upset customers.</li><li>
Knowledge of phone customer service best practices and experienced with multi-line call centers.</li><li>
Excellent at recognizing the signs and symptoms of trauma in patients, families, and staff; and actively avoid re-traumatization.</li></ul> 
Interpersonal Skills<ul><li>
Demonstrate accountability, inspiring trust and confidence from others.</li><li>
Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.</li><li>
Work with high initiative, energy and effectiveness in a fast-past environment.</li><li>
Effectively and professionally communicate with team members and customers.</li><li>
Collaborate within a multidisciplinary, diverse team to provide professional service.</li><li>
Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.</li><li>
Prioritize and organize work according to competing timelines.</li><li>
Allocate your time so that you can complete tasks within established deadlines.</li><li>
Adapt to change, learn quickly, and work with ambiguity.</li><li>
Use creativity and resourcefulness to solve new problems.</li><li>
Cope and self-manage during stressful situations.</li><li>
Maintain an attentive and empathetic demeanor.</li><li>
Maintain a high degree of professionalism and confidentiality.</li><li>
Effectively work with people with mental illness and from diverse backgrounds and experiences.</li><li>
Provide respectful and understanding service to customers within a multicultural environment.</li><li>
Create a pleasant experience for all customers, such as being personable and attentive.</li><li>
Meet timelines for goals safely and with high level of quality.</li><li>
Negotiate, consider many viewpoints and settle differences quickly.</li><li>
Make decisions independently in accordance with established policies and procedures.</li><li>
Take initiative and apply sound judgment in completing tasks and responsibilities.</li><li>
Seek out information to learn more about our environment and community.</li><li>
Examine and shift behaviors, as appropriate.</li><li>
Commit to being culturally aware.</li></ul> 
Bilingual Skills
Bilingual in English/Spanish is preferred for this position. 
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to balance cash drawer. 
Computer Skills
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, and preserve/backup important data. Must be adept at using various applications including electronic health records software, database spreadsheet and word processing. 
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
Physical Demands &amp; Work Environment
The Patient Services Coordinator is expected to spend the majority of time in a sitting position, with occasional walking and standing. Use of hands and arms will be required. Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.<ul><li>
Employees must be able to work onsite for all scheduled shifts.</li></ul></div></div> 
Monday - Friday; 8:00 AM - 5:00 PM w/ a 1 hour unpaid lunch &amp; two 15 minute paid breaks 
40 hours per week</div>

Patient Services Coordinator - ACMG WellSpring

CenterWell

<div><h1 class="jobSectionHeader">Become a part of our caring community</h1> 
The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management<ul><li>
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.</li><li>
Initiates infection control forms as needed, sends the HRD the completed &ldquo;Employee Infection Report&rdquo; to upload in the worker console.</li><li>
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.</li><li>
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.</li><li>
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.</li><li>
Completes requested schedules for all add-ons and applicable orders:<ul><li>
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.</li><li>
Schedules TIF OASIS collection visits and deletes remaining schedule.</li><li>
Reschedules declined or missed (if appropriate) visits.</li><li>
Processes reassigned and rescheduled visits.</li><li>
Ensures supervisory visits are scheduled.</li></ul></li><li>
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.</li><li>
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.</li><li>
Verifies visit paper notes in scheduling console as needed.</li><li>
Assists with internal transfer of patients between branch offices.</li><li>
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.</li><li>
If clinical, may be required to perform patient visits and / or participate in on-call rotation.</li></ul><h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Experience/Skills:<ul><li>
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.</li><li>
Must have at least 1 year of home health experience.</li><li>
Prior packet review / QI experience preferred.</li><li>
Coding certification is preferred.</li></ul>
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$40,000 - $52,300 per year 
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About Us 
</h1>
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers &ndash; all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Patient Services Coordinator, Home Health

<div><h1 class="jobSectionHeader">Become a part of our caring community</h1> 
The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management<ul><li> Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.</li><li> Initiates infection control forms as needed, sends the HRD the completed &ldquo;Employee Infection Report&rdquo; to upload in the worker console.</li><li> Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.</li><li> Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.</li><li> Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.</li><li> Completes requested schedules for all add-ons and applicable orders:</li></ul>
o Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
o Schedules TIF OASIS collection visits and deletes remaining schedule.
o Reschedules declined or missed (if appropriate) visits.
o Processes reassigned and rescheduled visits.
o Ensures supervisory visits are scheduled.<ul><li> Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.</li><li> Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.</li><li> Verifies visit paper notes in scheduling console as needed.</li><li> Assists with internal transfer of patients between branch offices.</li><li> If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.</li><li> If clinical, may be required to perform patient visits and / or participate in on-call rotation.</li></ul><h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1><div>Required Experience/Skills: 
<ul><li>Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices</li><li>Have at least 1 year of home health experience.</li><li>Prior packet review / QI experience preferred.</li><li>Coding certification is preferred.</li><li>Must possess a valid state driver&rsquo;s license and automobile liability insurance.</li><li>Must be currently licensed in the State of employment if applicable.</li><li>Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.</li></ul></div>
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$48,900 - $66,200 per year 
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About Us 
</h1>
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers &ndash; all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Patient Services Coordinator-LPN, Home Health

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
An Inbound Patient Account Services Coordinator advocates for the patient and portrays &ldquo;Putting People First&rdquo; by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.
We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.
Key Responsibilities of the Inbound Patient Account Services Coordinator:<ul><li>
Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient&rsquo;s journey from order to reimbursement for services.</li><li>
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.</li><li>
Build a trusting relationship with patients by engaging in meaningful and relevant conversation.</li><li>
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.</li><li>
Accurately and consistently document each interaction in the appropriate Revenue Cycle system.</li><li>
Record, review, and take next steps to follow-up and resolve patient concerns.</li><li>
Gather and examine patient information to determine eligibility for payment plans.</li><li>
Meet call center metrics that include call volume and call quality.</li><li>
Use technology to effectively liaison with other departments across CVS Specialty.</li><li>
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.</li></ul>
Required Qualifications:<ul><li>
6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.</li><li>
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.</li><li>
Effective written and verbal customer service skills.</li><li>
Ability to work independently and on a team.</li><li>
Ability to offer emotional support and empathy.</li><li>
Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am &ndash; 8:00pm EST (Monday &ndash; Friday).</li></ul>
Preferred Qualifications:<ul><li>
1 year experience in healthcare billing, collections practices, and/or infusion services.</li><li>
1 year experience in pharmacy billing and reimbursement.</li></ul>
Education<ul><li>
Verifiable High-school diploma or GED required.
</li></ul>Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/29/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

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