patient services manager

Radiant Health

Overview Radiant Health Functional Medicine &amp; Sheridan Spine and Sports Medicine is seeking an organized, professional, and technology-savvy Front Office Manager to be the face of our growing clinic. This role is ideal for someone who thrives in a fast-paced environment, loves creating exceptional patient experiences, and enjoys leveraging technology to improve efficiency and communication.We are looking for someone who is proactive, detail-oriented, highly personable, and excited about helping patients achieve optimal health through functional, regenerative, and aesthetic medicine.ResponsibilitiesPatient Experience<ul><li>Greet and check in patients with warmth and professionalism</li><li>Answer phones, emails, texts, and online inquiries promptly</li><li>Schedule appointments and manage provider calendars</li><li>Coordinate follow-up appointments and patient communications</li><li>Assist patients with questions regarding services, memberships, and treatment plans</li><li>Ensure exceptional customer service at every patient touchpoint</li></ul>Administrative Operations<ul><li>Manage front desk workflow and daily clinic operations</li><li>Verify patient information and maintain accurate records</li><li>Assist with patient onboarding and paperwork</li><li>Process payments and maintain financial accuracy</li><li>Coordinate referrals, records requests, and documentation</li><li>Maintain clinic supplies and inventory oversight</li></ul>Billing &amp; Revenue Cycle Management<ul><li>Process patient statements and ensure timely and accurate billing communications</li><li>Monitor and manage outstanding patient balances</li><li>Serve as the primary point of contact for patient billing questions and concerns</li><li>Resolve claim issues, denials, and payment discrepancies</li><li>Assist with insurance claims management, including claim tracking, follow-up, and coordination of required documentation</li><li>Review insurance explanations of benefits (EOBs) and communicate patient financial responsibility when needed</li><li>Facilitate payment arrangements and maintain positive patient relationships while addressing financial matters professionally</li><li>Identify billing trends and opportunities to improve collection processes and patient satisfaction</li><li>Ensure compliance with clinic policies, payer requirements, and patient privacy regulations</li></ul>Technology &amp; Marketing Support<ul><li>Utilize EMR and practice management software efficiently</li><li>Manage patient communication platforms, online scheduling, and CRM systems</li><li>Assist with social media posting and content scheduling</li><li>Help implement automation systems and workflow improvements</li><li>Generate reports and track clinic performance metrics</li><li>Support website updates and online reputation management</li></ul>Team Support<ul><li>Assist providers and clinical staff with administrative needs</li><li>Participate in staff meetings and process improvement initiatives</li><li>Help maintain a positive, professional clinic culture</li><li>Identify opportunities to improve patient satisfaction and clinic efficiency</li></ul>Qualifications-Required<ul><li>2+ years of front office, administrative, or management experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul>Preferred<ul><li>Medical office experience</li><li>Experience with EMR systems</li><li>Billing &amp; Coding Experience</li><li>Customer service</li><li>Leadership or supervisory experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul>Pay: $26.00 - $30.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Front Office Manager

Empower Aesthetics

<div>JOB DESCRIPTION
POSITION: Front Desk Manager
DEPARTMENT: Front Desk
REPORTS TO: Director of Marketing and Customer Experience
THE COMPANY: DermaTouch RN is a state-of-the-art aesthetic and wellness center combining years of experience with the latest technology to meet your skincare and anti-aging needs. Our facility hosts a wide variety of beauty and wellness treatments, from Botox&reg; and dermal fillers to health and wellness treatments. Our team of physicians, licensed aesthetic nurses and expert support staff are experts in Allergan products, making the clinic recognized as an &quot;Advanced Injector&quot; clinic and THE top Botox&reg;, dermal filler and CoolSculpting provider in Houston. We are the best at what we do and attract the best talent. Our practice represents decades of education and experience in medical science, holistic health, diet and nutrition.
Job Summary: Responsible for overview and supervision of patient in-flow and out-flow, patient education, and collection of fees. Also responsible for inventory control, supervision of the front office staff including hiring and training.<h3 class="jobSectionHeader">
Experience AND EDUCATION:</h3>
1. Five years&rsquo; experience in supervision of front office operations in a medical practice.
2. High school diploma or equivalent required; 2 or 4 year degree preferred. 
Essential Skills and Abilities:
1. Able to work well in a supervisory capacity.
2. Possesses strong knowledge of med spa offering including injectables, aesthetic treatments (laser hair reduction, laser resurfacing, Ultherapy and CoolSculpting), and retail sales (skin care).
3. Possesses strong knowledge of clinical operations.
4. Demonstrates skills in motivating and training professional staff.
5. Strong PC skills. Knowledge of Nextech a plus but not required.
6. Strong phone and communication skills and customer service oriented.
RESPONSIBILITIES:
1. Hires, trains and supervises front office staff (check-in, check-out, appointment scheduling/confirmations, inbound sales inquiries, partner programs and retail sales).
2. Establishes weekly work schedules for front office.
3. Coordinates with Practice Manager to establish schedules for Nurse Injectors and Aestheticians; notifies staff of vacations, meetings, etc.
4. Maintains smooth operation of check-in, check-out, appointment bookings, phone call management and retail sales.
5. Closes and reconciles financials daily. Cash, Credit and Partner Programs.
6. Collaborates with leadership team on pricing, specials, promotions, social media posts, and events.
7. Prepares front office payroll information.
8. Monitors retail, injectable and other supply inventory.
9. Works with leadership team to develop, modify and manage policies.
10. Works Front Desk on high patient flow days or as necessary based on schedule.
11. Role is full time and may require some Saturdays.
12. Ensure compliance laws, safety codes and regulation are met.
13. Foster and promote a cooperative teamwork environment.
14. Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job functions are completed at the highest level.
15. Reach sales goals through client education, inventory control, promotion of products, upscale customer service and training/developing front desk associates.</div>

Front Desk Team Lead

AbbVie

<div>Company Description 
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. 
Job Description 
The Finance Lead, Patient Services partners closely with the Portfolio AbbVie Patient Services (APS) and CoPay COE organization to establish financial strategies, advance enterprise finance transformation, and support business analytics and reporting to ensure the success of the US Strategic Tx Operations business. The role supports all financial planning &amp; analysis activities with respect to Actuals, LBEs, Plan, LRP, and ad-hoc analysis as needed to support day-to-day operations and strategic plans.
Key Responsibilities:
<ul><li>Perform month-end close activities including SG&amp;A review, benchmark variance analysis, and monthly management reporting</li><li>
Partner closely with the Strategic Operations and CoPay COE team to support the planning process across all Therapeutic Areas and Portfolio</li><li>
Track promotional/non-promotional budget and perform analysis of monthly actual financial results for specific franchises, including comparisons against LBEs and Plan to highlight risks and opportunities</li><li>
Own and integrate business assumptions using both quantitative and qualitative insights in alignment with APS stakeholders into models to derive a data-driven forecast output of expenses</li><li>
Independently prepare relevant variance analysis for each planning cycle, develop meaningful management reporting schedules, and highlight key takeaways in a clear and concise manner</li><li>
Drive finance transformation by identifying and implementing solutions to optimize finance processes to drive speed, agility, and insights</li><li>
Prepare ad-hoc analysis and participate on project teams as required</li><li>
Interact with all levels of management to communicate financial implications and guidance</li></ul> 

Qualifications 
<ul><li>
Six+ years of progressive Finance and/or Accounting experience</li><li>
Ability to work well as part of a team and build strong relationships with stakeholders, as well as ability to work independently</li><li>
Strong analytical, problem solving, communication and presentation skills</li><li>
Ability to take initiative and manage multiple priorities and deadlines</li><li>
Strong organizational skills and attention to detail</li><li>
Proficiency in Microsoft Excel, PowerPoint, and Power BI</li><li>
Bachelor&rsquo;s Degree in Finance or Accounting</li><li>
CPA and/or MBA preferred</li><li>
Experience with large scale ERP and planning systems such as BPC and SAP preferred</li></ul> 

Additional Information 
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
<ul><li>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
</li><li>This job is eligible to participate in our short-term incentive programs.
</li></ul>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company&rsquo;s sole and absolute discretion, consistent with applicable law.
<div></div>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html</div>

Finance Lead, Patient Services

RWJBarnabas Health

<div>Req #: 0000253503
 
Category: Revenue Cycle and Patient Access
 
Status: Per Diem
 
Shift: Night
 
Facility: Clara Maass Medical Center
 
Department: Nursing Supervisors
 
Pay Range: $59.31 - $77.11 per hour
 
<div><div>Location:
</div><div>1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109</div> 
</div> 
<div>Job Title: Nursing Supervisor
Location: Clara Maass Medical Center
Department Name: Nursing Supervisors
Req #: 0000253503
Status: Hourly
Shift: Night
Pay Range: $59.31 - $77.11 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Business Acumen / Operational Effectiveness
Directs patient care in a manner which ensures that: Standards of patient care and regulatory agencies are met; the nursing process forms the basis for delivery of patient care; Patients, significant others and associates are treated with dignity, respect and compassion,
Provides nursing administrative coverage as neededEnsures staffing levels meet patient requirements,
Demonstrates managerial and clinical judgment in reviewing staff assignments and assigning appropriate level of staff,
Makes nursing rounds to oversee the quality of care given and patient satisfaction,
Communication
Establishes, monitors and enhances communication channels that enables open communication,
Holds regular meetings to ensure timely and accurate two-way communication between teams, departments, functions and business entities,
Provides and maintains effective communication with the community, medical staff, hospital and departmental management and staff,
Keeps the Nurse Manager informed through accurate written and verbal communication,
Receives report form Nurse Manager / Shift Manager; gives an accurate and concise report to the oncoming Shift Manager/Nurse Manager focusing on personnel and patient care issues,
Leadership
Develops and implements policies and procedures that guide and support the provision of services,
Promotes staff effectiveness/competency through goal setting, role modeling and provision of learning opportunities,
Promotes quality of patient care through the following: Develops/revises plan for patient care delivery in assigned areas; Identifies and corrects actual/potential problems; Recommends/selects appropriate indicators to measure performance; Implements and enforces the national patient safety goals; Communicates QA &amp; PI findings as required; Ensures the provision of Patient Family education,
Maintains clinical knowledge and acts as a clinical resource in the care of unit specific patient populations,
People Management
Determines the qualifications and competence of department personnel who provide patient care services and who are not licensed independent practitioners,
Provides for orientation, in-service training and continuing education of all persons in the department,
Coordinates and assures the effective use of personnel and supplies,
Evaluates care rendered by private duty, and agency staff; documents and makes recommendations / comments as necessary,
Communicates all evaluations to the Staffing Coordinator for the permanent file on the agency staff,
Personal Learning / Self-Management
Operates with a high degree of autonomy and authority while working within the framework of CMMC s philosophy and policies,
Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services,
Participates in on-going education to seek out and apply new professional and technical concepts, seeks additional certifications as appropriate,
Equal Opportunity Employer</div> 

 
RWJBarnabas Health is an Equal Opportunity Employer</div>

Per Diem Nursing Supervisor (RN) Nights

Osborn Family Health Center

<div>Title: Patient Navigator
Job Summary: The Patient Navigator functions as a clinical support liaison between patients, providers and care team members throughout Osborn Family Health Center and reports to the Chief Medical Officer/Chief Executive Officer. Also coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities. This position will also work in collaboration with all applicable departments. 
 
Summary of Accountabilities:<ul><li>
Always provides high quality customer service to patients in person and over the telephone.</li><li>
Maintain current demographic information on patients (name change; address; insurance updates).</li><li>
Always maintain strict HIPAA compliance.</li><li>
Assist in the navigation of patients to reduce gaps in care.</li><li>
Track and monitor provider orders for outpatient services to include laboratory, radiology, diagnostic testing, and consultation services.</li><li>
Attach results and/or consult reports for outpatient services including laboratory, radiology, diagnostic testing, and consultation services for provider review.</li><li>
Work to improve patient compliance through telephone calls, written correspondence, and the patient portal.</li><li>
Assist patients, when necessary, with lost or misplaced orders upon request.</li><li>
Notify ordering provider of patient non-compliance.</li><li>
Facilitate the process for follow-up appointments as needed.</li><li>
Complete Referrals and Prior Authorization for Providers and Specialty Care Services.</li><li>
Willingness to engage in training, i.e., webinar, webcast, any on-line opportunities.</li><li>
Make recommendations on how to improve efficiency in departments.</li><li>
Willingness to cooperate with covering of staff members and/or make recommendations to manager.</li><li>
Ensure compliance with all company policies, procedures, and guidelines.</li><li>
May sometimes undertake a variety of special projects and/or administrative duties to assist in the efficiencies of the organization.</li><li>
Communicate concerns/patient issues with CMO/CEO /or Risk/Claims Manager.</li><li>
Assists with any additional duties as needed or as directed by CMO/CEO.</li></ul> 
Minimum Degree and Experience Required:
Minimum high school diploma or equivalent.
Preferred two years' experience as a Certified Medical Assistant
Familiarity with IDC10 and CPT coding preferred
Skill Requirements:
Fluent in Spanish/English
Ability to assist with patients who present with language barriers.
Translation Video/Translation of Telephone.
Ability to be detailed oriented and organized.
Ability to communicate to promote effective working relationships with other members of staff
Ability to work effectively under pressure
Ability to perform diversified duties with a high degree of accuracy.
.</div>

Patient Navigator

Amedisys

<div>Overview:

Virginia State LPN license required 
Office based role, M-F 8a-5p schedule 
Competitive Pay Range: $29.00-34.00 Hourly 
Responsible for scheduling the home visits for the field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.
Responsibilities:
<ul><li>Ensures patient assessment visits including all Oasis visits are scheduled and performed timely.</li><li>
Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.</li><li>
Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.</li><li>
Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.</li><li>
Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.</li><li>
Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager.</li><li>
Monitors hospitalized patients, communicating and ensuring the team follows up as necessary.</li><li>
Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required.</li><li>
Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.</li><li>
Runs all applicable reports and responds to workflow taking appropriate actions.</li><li>
Assists with internal or external transfer of patients between care centers and/or Hospice services.</li><li>
If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency.</li><li>
May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.</li><li>
In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.</li><li>
If a licensed clinician, may obtain verbal orders for patients and documents as applicable.</li><li>
Performs other duties as assigned.</li></ul>
Qualifications:
<div>Required-</div><ul><li>
Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.</li><li>
High School diploma or GED equivalent.</li><li>
One (1+) year of administrative experience in a health care environment.</li></ul><div>
Preferred-</div><ul><li>
One (1+) year of scheduling experience in a healthcare environment.</li></ul>
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.</div>

Clinical Patient Service Coordinator- LPN Required

Rehab Without Walls

<div>Our Company:
<div>
Rehab Without Walls Neuro Rehabilitation</div><div></div>
Overview:
<div>
Physical Therapist / Clinical Coordinator</div><div></div><div> 
Seeking an experienced Physical Therapist interested in care coordination, neurorehabilitation, and team leadership.</div><div></div><div> 
In this dual-role position, you will provide physical therapy services while serving as a key team lead and central point of contact for coordinating patient care. You'll help facilitate individualized rehabilitation plans, collaborate with the rehab team, and support successful community reintegration for individuals recovering from neurological injuries and complex conditions.</div><div></div><div> 
This role would be the perfect fit for:</div><ul><li>
Current Physical Therapist licensure required* in the State of Texas</li><li>
Clinicians who enjoy balancing direct patient care with care coordination responsibilities</li><li>
Professionals knowledgeable in functional neurorehabilitation, including brain and spinal cord injuries</li><li>
Strong documentation, communication, and organizational skills</li><li>
Self-motivated clinicians who thrive in a flexible, community-based environment</li></ul> 
What you'll receive:<ul><li>
Flexible schedule designed by you</li><li>
Clinical autonomy and meaningful patient impact</li><li>
Drive time paid at your clinical rate + mileage reimbursement</li><li>
No weekends or holidays required</li><li>
Collaborative, team-based neurorehabilitation model with co-treat opportunities</li><li>
Access to educational programs and professional growth pathways</li></ul> 
<div></div>
Responsibilities:
<ul><li>Manages the provision of individual patient services and collaborates with clinical staff to develop rehabilitation plans. Coordinates the ongoing provision of rehabilitation services.</li><li>Formulates comprehensive, transdisciplinary rehabilitation treatment plans, clinical outcomes, goals/objectives and service delivery for referred patients in conjunction with the patient/care partner and the clinical team.</li><li>Completes CC evaluation and develops patient initial, progress and discharge reports and monitors the patient&rsquo;s status on an ongoing basis. CCs are responsible for completion of patient clinical outcome tools based on diagnosis.</li><li>Monitors patient, family, physician and payer/case manager, referral source satisfaction with the program on a regular basis.</li><li>Leads interdisciplinary case conferences, team meetings, and communicates Treatment Plans/Progress Reports on a regular basis to the physicians, external case manager/payor and/or patient/family members.</li><li>Schedules/facilitates interdisciplinary case conferences with the clinical team, payers/case managers, physicians and family members.</li><li>Communicates regularly with patient, family/ care partner, payer/case manager and physician regarding patient progress and any important issues that arise.</li><li>Facilitates acquisition of necessary equipment to enable achievement of agreed upon functional goals (i.e. HMO, insurance carrier, etc.) with funding source.</li><li>Participates in medical provider meetings to report/resolve medical issues for person served.</li></ul><div><ul><li> 
Monitors projected hours of service to be delivered to the patient and reports hours/subsequent changes to the local leadership (Executive Director/Director of Clinical Management/Program Manager).</li><li>Negotiates with funding sources for extensions of service beyond initial authorizations.</li><li>Acquires and tracks orders from physician for all provided ongoing services after the initial orders are obtained.</li><li>Adheres to standards of the Company's Code of Conduct, policies, HIPAA and Corporate Compliance programs and appropriate professional practice standards and applicable state/federal laws.</li><li>Attends, participates in and/or conducts internal staff development programs, obtains continuing education as required by Company policy and regulations. Maintains and enhances clinical practice skills.</li><li>Performs other duties, as assigned.</li></ul></div>
Qualifications:
<ul><li>Minimum of Bachelor&rsquo;s degree in Allied Health (OT, PT SLP), Registered Nurse, Human Services, or</li></ul>
Rehabilitation Counseling/Psychology 
and 
<ul><li>Maintains relevant professional licensure/registration/certification in the state of practice.</li><li>Current certification as Certified Brain Injury Specialist (CBIS) preferred.</li><li>Current BLS (Basic Life Support) First Aid and CPR certifications.
</li><li>Minimum of two-year&rsquo;s experience in a rehabilitation setting with neurologically impaired patients</li><li>Prior case management and/or insurance administration experience preferred.</li><li>Demonstrates excellent organization, problem solving, decision making and communication skills.</li><li>Organized and able to function under minimal supervision.</li><li>Has reliable transportation and able to travel to/from multiple assignments/locations on a daily basis.</li></ul>
About our Line of Business: Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn. Additional Job Information:
<ul><li>Ability to lift fifty (50) pounds. Moving, lifting, or transferring of patients may involve lifting of up to 100 pounds.</li><li>Ability to stand for extended periods.</li><li>Fine motor skills</li><li>Visual acuity</li><li>Duties require extensive standing and walking.</li><li>Requires lifting, positioning, pushing, and/or transferring patients.</li><li>Duties require frequent reaching, stooping, bending, kneeling, and crouching.</li></ul></div>

Clinical Coordinator/ Physical Therapist

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