patient services manager

Morrison Healthcare

<div>Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]] 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div><div>As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Associate degree with one (1) year of foodservice experience or bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1516208
Morrison Healthcare
AMY S MILLER
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER - BENCH

<div>Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader"> 
Job Summary</h2></div><div> 
We are seeking a Patient Services Manager to lead our Patient Services Team. Duties include planning and overseeing patient food assembly and service, scheduling, hiring, training, evaluating, and disciplining staff. Ensures patient satisfaction and maintains positive public relations while efficiently managing resources. 
Key Responsibilities:<ul><li>
Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population</li><li>
Hires, directs, coaches, trains, and develops patient service team members</li><li>
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations</li><li>
Ensures patient services staff assists in achieving stated patient satisfaction goals</li><li>
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies</li><li>
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs</li></ul> 
 
Qualifications:<ul><li>
Associate degree with one (1) year work experience in food services or related field, or bachelor&rsquo;s degree in food service technology/management or related field</li><li>
Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred</li><li>
Minimum of one (1) year experience in food service management preferred in an acute care setting</li><li>
ServSafe&reg; certified, desirable</li><li>
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems</li></ul></div></div></div> 
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1515185
Morrison Healthcare
WENDY GRAY
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER II - Richmond, VA

Agios Pharmaceuticals

<div><div>Patient Support Manager, Market Access (Mid-Atlantic) 
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture &ndash; one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion &ndash; because our differences shape how we hire, collaborate, and innovate. Our team&rsquo;s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific &ndash; it&rsquo;s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. 
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who&rsquo;s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. 
What you will do:<ul><li>
Contribute to the success of a best-in-class patient services program to support Agios&rsquo; Commercial Vision Mission</li><li>
Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug</li><li>
Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy</li><li>
Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient&rsquo;s treatment journey</li><li>
Help patients make connections with other patients and serve as the &ldquo;face of Agios&rdquo; at patient meetings and industry conferences</li><li>
Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies</li><li>
Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs</li><li>
Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients</li><li>
Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.</li><li>
Demonstrates and maintains a high level of business acumen, understanding of Agios&rsquo; business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals</li><li>
Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs</li><li>
Is proficient in the use of Customer Relationship Management tool</li><li>
Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease</li><li>
Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making</li><li>
Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency</li></ul> 
What you bring:<ul><li>
Bachelor&rsquo;s degree required. Health Care/Social Work/Nursing (or related field) a plus.</li><li>
Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.</li><li>
Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process</li><li>
Knowledge of benefit verification and prior authorization process for oral products</li><li>
Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com</li><li>
Ability to proficiently use Microsoft Excel, Outlook, and Word</li><li>
Ability to work independently and manage competing priorities</li><li>
Experience working in cross-functional teams and effective in influencing without authority</li><li>
Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving</li><li>
This position may require ability to travel within the US up to 15%</li></ul> 
Preferred Qualifications<ul><li>
Rare, ultra rare, or genetic disease experience</li><li>
Located in the Central region</li></ul> 
Concerned that you don&rsquo;t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other&rsquo;s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you&rsquo;re excited about this role but your previous experience doesn&rsquo;t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! 
Work Location:
Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. 
What we will give you:<ul><li>
Deliberate Development. Your professional growth as one of our top priorities.</li><li>
Flexibility. We&rsquo;re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you&rsquo;re at your best, we&rsquo;re at our best.</li><li>
Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.</li><li>
Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.<ul><li>
The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.</li></ul></li><li>
Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.</li><li>
Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We&rsquo;re continuously looking to improve the inclusivity of our workforce.</li><li>
Commitment to community. We&rsquo;re an active participant in the communities that surround us &ndash; the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.</li></ul> 
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.</div></div>

Patient Support Manager, Market Access (Mid Atlantic)

<div><div>Patient Support Manager, Market Access (Texas) 
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture &ndash; one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion &ndash; because our differences shape how we hire, collaborate, and innovate. Our team&rsquo;s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific &ndash; it&rsquo;s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. 
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who&rsquo;s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. 
What you will do:<ul><li>
Contribute to the success of a best-in-class patient services program to support Agios&rsquo; Commercial Vision Mission</li><li>
Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug</li><li>
Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy</li><li>
Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient&rsquo;s treatment journey</li><li>
Help patients make connections with other patients and serve as the &ldquo;face of Agios&rdquo; at patient meetings and industry conferences</li><li>
Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies</li><li>
Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs</li><li>
Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients</li><li>
Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.</li><li>
Demonstrates and maintains a high level of business acumen, understanding of Agios&rsquo; business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals</li><li>
Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs</li><li>
Is proficient in the use of Customer Relationship Management tool</li><li>
Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease</li><li>
Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making</li><li>
Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency</li></ul> 
What you bring:<ul><li>
Bachelor&rsquo;s degree required. Health Care/Social Work/Nursing (or related field) a plus.</li><li>
Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.</li><li>
Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process</li><li>
Knowledge of benefit verification and prior authorization process for oral products</li><li>
Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com</li><li>
Ability to proficiently use Microsoft Excel, Outlook, and Word</li><li>
Ability to work independently and manage competing priorities</li><li>
Experience working in cross-functional teams and effective in influencing without authority</li><li>
Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving</li><li>
This position may require ability to travel within the US up to 15%</li></ul> 
Preferred Qualifications<ul><li>
Rare, ultra rare, or genetic disease experience</li><li>
Located in the West region</li></ul> 
Concerned that you don&rsquo;t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other&rsquo;s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you&rsquo;re excited about this role but your previous experience doesn&rsquo;t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! 
Work Location:
Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. 
What we will give you:<ul><li>
Deliberate Development. Your professional growth as one of our top priorities.</li><li>
Flexibility. We&rsquo;re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you&rsquo;re at your best, we&rsquo;re at our best.</li><li>
Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.</li><li>
Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.<ul><li>
The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.</li></ul></li><li>
Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.</li><li>
Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We&rsquo;re continuously looking to improve the inclusivity of our workforce.</li><li>
Commitment to community. We&rsquo;re an active participant in the communities that surround us &ndash; the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.</li></ul> 
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.</div></div>

Patient Support Manager, Market Access (Texas)

<div><div>Patient Support Manager, Market Access (Philadelphia/DMV) 
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture &ndash; one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion &ndash; because our differences shape how we hire, collaborate, and innovate. Our team&rsquo;s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific &ndash; it&rsquo;s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. 
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who&rsquo;s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. 
What you will do:<ul><li>
Contribute to the success of a best-in-class patient services program to support Agios&rsquo; Commercial Vision Mission</li><li>
Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug</li><li>
Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy</li><li>
Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient&rsquo;s treatment journey</li><li>
Help patients make connections with other patients and serve as the &ldquo;face of Agios&rdquo; at patient meetings and industry conferences</li><li>
Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies</li><li>
Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs</li><li>
Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients</li><li>
Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.</li><li>
Demonstrates and maintains a high level of business acumen, understanding of Agios&rsquo; business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals</li><li>
Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs</li><li>
Is proficient in the use of Customer Relationship Management tool</li><li>
Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease</li><li>
Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making</li><li>
Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency</li></ul> 
What you bring:<ul><li>
Bachelor&rsquo;s degree required. Health Care/Social Work/Nursing (or related field) a plus.</li><li>
Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.</li><li>
Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process</li><li>
Knowledge of benefit verification and prior authorization process for oral products</li><li>
Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com</li><li>
Ability to proficiently use Microsoft Excel, Outlook, and Word</li><li>
Ability to work independently and manage competing priorities</li><li>
Experience working in cross-functional teams and effective in influencing without authority</li><li>
Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving</li><li>
This position may require ability to travel within the US up to 15%</li></ul> 
Preferred Qualifications<ul><li>
Rare, ultra rare, or genetic disease experience</li><li>
Located in the Northeast region</li></ul> 
Concerned that you don&rsquo;t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other&rsquo;s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you&rsquo;re excited about this role but your previous experience doesn&rsquo;t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! 
Work Location:
Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. 
What we will give you:<ul><li>
Deliberate Development. Your professional growth as one of our top priorities.</li><li>
Flexibility. We&rsquo;re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you&rsquo;re at your best, we&rsquo;re at our best.</li><li>
Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.</li><li>
Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.<ul><li>
The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.</li></ul></li><li>
Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.</li><li>
Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We&rsquo;re continuously looking to improve the inclusivity of our workforce.</li><li>
Commitment to community. We&rsquo;re an active participant in the communities that surround us &ndash; the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.</li></ul> 
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.</div></div>

Patient Support Manager, Market Access (Philadelphia / DMV)

Optimize U Memphis

Overview We are seeking a dedicated and skilled Office Manager to join our team. We treat women and men by optimizing their hormones. We also focus on workout recovery. The ideal candidate will play a crucial role in providing high-quality patient care and administrative support within a fast-paced medical environment. This position requires an understanding of medical terminology, patient service, and the ability to work effectively in an outpatient setting. Experience in customer care and marketing is highly desirable.Responsibilities<ul><li>Assist healthcare providers with patient examinations and procedures.</li><li>Perform Billing entries.</li><li>Perform intake procedures including obtaining vital signs and medical histories.</li><li>Maintain accurate patient records using EHR systems.</li><li>Ensure compliance with safety protocols and basic life support standards.</li><li>Communicate effectively with patients regarding their care and treatment plans.</li><li>Manage scheduling, appointments, and follow-up calls for patients.</li><li>Assist in the coordination of care for patients in the clinic setting.</li><li>Assist in marketing, client acquisition and retention.</li></ul>Requirements<ul><li>Proven experience as a Office Manager or in a similar role preferably within healthcare settings such as clinics or hospitals.</li><li>Knowledge of medical terminology.</li><li>Familiarity with EMR systems and basic life support certification.</li><li>Strong patient service skills with the ability to communicate effectively with diverse populations.</li><li>Ability to perform intake duties including taking vital signs and understanding medication administration protocols.</li><li>Join us in making a difference in patient care while advancing your career in the medical field!</li></ul>Pay: $23.00 - $28.00 per hourWork Location: In person

Office Manager

Banner Health

<div>Department Name:
BIS PAS
Work Shift:
Day
Job Category:
Revenue Cycle
Estimated Pay Range:
$26.82 - $40.22 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people&rsquo;s lives.
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports in registration, billing, and or authorizations.
Schedule: Monday - Friday 8:00am to 5:30pm
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position supervises the pre-service staff and workflows for scheduled services. Through effective leadership, this individual ensures that patients are financially cleared in advance. This position ensures high quality service to patients, providers, payors and staff for billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. 
 
ESSENTIAL FUNCTIONS 
1. Under direction of PAS Director and/or Sr Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. 
 
2. Interviews, hires, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. Ensures new hires are properly on-boarded. Coordinates a successful training/preceptor plan. Ensures core competencies are met through auditing new hire work at 100%. Auditing can be delegated as a mentoring opportunity, but the responsibility of successful onboarding belongs to leader. Ensures all staff have clear expectations (including BSS). Confirms accountability to expectations and manages performance through counseling/disciplinary action and termination of assigned staff (including BSS). 
 
3. Oversee day-to-day operations of the Pre-Service team, ensuring its ability to obtain and record accurate demographic, financial, and clinical information necessary for the financial clearance of scheduled patient accounts prior to services being provided. Monitor the team&rsquo;s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates. Support activities to notify patients of their liabilities prior to date of service as determined by insurance benefits and coverage limits, and secure liabilities per department guidelines. Ability to competently address escalation issues such as pending/no authorization, patient not able to meet liability, and billing issues. 
 
4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Maintains quality measurements of staff performance through random or focused audits to ensure work meets compliance standards and is minimizing administrative denials. 
 
5. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience. 
 
6. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload. 
 
MINIMUM QUALIFICATIONS 
 
Requires the knowledge and business skills normally demonstrated by an Associate&rsquo;s degree in Business Management or equivalent education and/or experience. 
 
Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. 
 
PREFERRED QUALIFICATIONS 
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company&rsquo;s billing system are preferred. Demonstrated success in a leadership role is a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Access Services Associate Manager

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