patient services manager

Yale New Haven Health

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
Patient Services Managers structure their activities to anticipate and respond to the impact of managed care and other market forces on health care delivery. They ensure that their unit(s) demonstrate superior outcomes, provide seamless delivery of care, and maintain competitive cost structures. Each manager is responsible for a defined functional area of patient services and must collaborate with others to achieve the hospital's strategic objectives and mission: patient service, teaching, research, and community service. The Patient Services Manager serves as the direct link between hospital strategies and the staff on the patient care team. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great &quot;First Impression&quot; by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the &quot;I Am YNHH&quot; service excellence pledge and promotes a positive work environment.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. The Patient Services Manager is specifically responsible to:</div></li><li><ul><li><div>
1.1 Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.</div></li></ul></li><li><div>
2. UNIT OBJECTIVES</div></li><li><ul><li><div>
2.1 Collaborates with division and unit leadership to design, develop, and implement clinically and fiscally responsive program philosophies, goals, and objectives.</div></li></ul></li><li><div>
3. FISCAL MANAGEMENT</div></li><li><ul><li><div>
3.1 Develops and manages a unit budget to ensure the delivery of cost-effective, quality care.</div></li></ul></li><li><div>
4. HUMAN RESOURCE MANAGEMENT</div></li><li><ul><li><div>
4.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, recognition, and stimulates innovative thinking to accomplish goals and objectives.</div></li></ul></li><li><div>
5. ORGANIZATIONAL LEADERSHIP</div></li><li><ul><li><div>
5.1 Promotes the organization to all customers by interpreting and communicating Yale New Haven's mission and values, acting as a loyal, supportive, and informed spokesperson for the unit/program, division, and Hospital.</div></li></ul></li><li><div>
6. CUSTOMER SATISFACTION</div></li><li><ul><li><div>
6.1 Develops customer relations' standards reflecting excellence consistent with Hospital policy for internal/external customers in collaboration with unit leadership and appropriate departments.</div></li></ul></li><li><div>
7. OUTCOMES MANAGEMENT</div></li><li><ul><li><div>
7.1 Identifies and analyzes trends in customer service/satisfaction and provides leadership in resolving any negative trends.</div></li></ul></li><li><div>
8. KEY INTERFACES</div></li><li><ul><li><div>
8.1 The Patient Services Manager interacts primarily with the following external interfaces. 1. Patients 2. Families 3. Physicians</div></li></ul></li><li><div>
9. DECISION MAKING AUTHORITY</div></li><li><ul><li><div>
9.1 Patient Services Managers have the authority to formulate and execute unit/program vision, goals, and plans consistent with Hospital strategies and policy. They determine whether needed resources have been committed and facilitate the acquisition of additional resource were indicated.</div></li></ul></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
BSN required, Masters preferred.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
Five (5) to six (6) years experience including clinical practice experience and two (2) to three (3) years of demonstrated leadership/supervisory/management experience required.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Current Connecticut State RN Nursing licensure required All eligible, nurse leaders must have one of the following nursing leadership certifications by December 31, 2028 and then be maintained. o ANCC Basic (NE) Nurse Executive, or o AONE (CNML) Certified Nurse Manager Leader</div><div></div><div><br>
SPECIAL SKILLS</div><div></div><div><br>
Demonstrated ability to direct a large, diverse work force in a twenty-four hour per day operational environment. Demonstrated ability to manage multiple priorities. Excellent communication skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery. Knowledgeable in budgeting and financing of operational units (salaried and non-salaried). Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Demonstrated ability to implement and support change required.</div><div></div><div><br>
PHYSICAL DEMAND</div><div></div><div><br>
Twenty-four hour a day accountability for all operational aspects. Exposure to biohazards blood and body fluids. Prolonged standing, walking, and lifting required.</div></div><div></div>

Manager Pre Surgical Evaluation

American Hospital Dubai

<p>Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction.</p> Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Jewish Family Service of San Diego

<p></p><div><p><b>Position Title</b>: Office Manager, Patient Advocacy</p>
<p><b>
Organization</b>: Jewish Family Service of San Diego</p>
<p><b>
Position Type</b>: Full-time (37.5 hours per week), non-exempt</p>
<p><b>
Work Setting: </b>Fully Onsite</p>
<p>
 <b>Reports To: </b>Senior Director of Patient Advocacy</p>
<p><b>
Pay Range: </b>$27 - $29/hourly</p>
<p><b>
 </b><b>Total Compensation</b>:<i>
</i></p><p>In addition to standard pay, compensation for this position includes:</p>
<ul>
<li>Comprehensive, low-cost healthcare coverage for employees</li>
<li>Generous employer 401(k) contributions</li>
<li>Employer-covered life insurance</li>
</ul>
<p><b>Time Away from Work:</b></p>
<p>
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:</p>
<ul>
<li>Paid vacation time and sick leave</li>
<li>15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays</li>
<li>2 Wellness Days to be taken any time during the year to support employees&rsquo; mental wellness</li>
</ul>
<p><b>Position Overview</b></p>
<p>
Do you hate injustice? Do you like fighting for the underdog? Would you like to be part of a dynamic and dedicated team of advocates and travel the county representing clients receiving substance use disorder treatment to ensure that their rights are upheld?</p>
<p>
We&rsquo;re looking for an outstanding individual who loves challenges and gets satisfaction from helping others in need.</p>
<p>
Our highly regarded advocates investigate and resolve complaints, concerns, or grievances received from mental health clients about rights violations, coordinate efforts with other agencies as needed, and visit and monitor facilities for compliance with clients&rsquo; rights laws, regulations and policies. They also ensure that clients, staff, owners, and administrators are informed of the rights of persons with mental illness.</p>
<p>
The Office Manager will provide support and assistance to the Senior Director of Patient Advocacy and Housing Services with JFS and County annual budget preparation and management, maintain County Contract documents and agreements and help ensure compliance with all deliverables, invoice processing, monthly, quarterly, and annual reports, create and maintain financial and personnel records as requested, create and maintain efficient office procedures, manage filing systems for program, and manage calendar for Senior Director. The position requires advanced experience with Microsoft Office programs, specifically Excel, Word, and Outlook.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ensure that Patient Advocacy Voice Mail and Faxes are retrieved and processed daily.</li>
<li>Ensure preparation of daily Court calendar and records.</li>
<li>Manage primary program calendar for all staff.</li>
<li>Prepare JFS Forecast, Preliminary and Final annual budgets and prepare annual County contract budget.</li>
<li>Manage office supplies and minor equipment purchases and maintain updated County inventory.</li>
<li>Oversee submission and processing, and monthly Mileage Reimbursement Forms for all staff.</li>
<li>Maintain Petty Cash Account, including reimbursements, and submit monthly and annual reports.</li>
<li>Prepare monthly, quarterly, and annual report of all surveys in each program segment.</li>
<li>Create and maintain all forms, logs, and checklists required to document contract requirements and deliverables.</li>
<li>Prepare all print orders and maintain inventory of program printed materials.</li>
<li>Register staff for approved conferences and secure all transportation and hotel accommodations.</li>
<li>Maintain records, receipts, and account for all credit card expenses monthly.</li>
<li>Maintain fiscal year binders for contract deliverables (in services, trainings, facility visits, etc.).</li>
<li>Oversee and maintain scanning and cloud storage of client medical records, logs and checklists, and staff time off requests.</li>
<li>Create and maintain successful working relationships with community partners.</li>
<li>Order and distribute Patients&rsquo; Rights Handbooks to local hospitals.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Bachelor&rsquo;s degree or at least five years of managing an office and preparing and managing a budget equal to or more than $1,000,000.</li>
<li>Advanced skills in Microsoft Office programs, especially Word, Excel and Outlook</li>
<li>Ability and willingness to regularly use office equipment such as computers, fax machines/software, telephones and cell phones</li>
<li>Strong oral and written communications skills, including experience fielding a high volume of phone calls</li>
<li>Experience working in a fast-paced team environment and ability to work with staff members, clients and guests in a consistently personable, professional and helpful manner</li>
<li>Strong sense of ethics</li>
<li>Ability to work independently and as part of a team</li>
<li>Flexible and able to handle emotionally intense situations</li>
<li>Experience working in high-stress environments and emotionally charged situations that can lead to mental and emotional burnout. Emphasis on one&rsquo;s wellness should be prioritized</li>
<li>Experienced in facing verbal abuse or hostile interactions from clients, family members, or facility staff.</li>
</ul>
<p><b> </b><b>Physical Demands:</b></p>
<ul>
<li>Sit, talk and listen</li>
<li>Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone</li>
<li>Occasionally climb or balance, stoop, kneel, crouch or crawl</li>
<li>Occasionally lift and/or move up to 20 pounds</li>
<li>Concentration and good hearing are required</li>
</ul>
<p><b>About Jewish Family Service of San Diego</b><br>
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in <i>Moving Forward Together</i>. To learn more about JFS, please visit jfssd.org.</p><br>
<p></p>
<ul><li><i>Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</i></li></ul><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Office Manager, Patient Advocacy

Apollo Hospitals

<div><div>Dear Candidate,<br>
</div><div></div><br>
<div>We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.<br>
</div><div></div><br>
<div>Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.<br>
</div><div></div><br>
<div>Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.<br>
</div><div></div><br>
<div>At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.<br>
</div><div></div><br>
<div>Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.<br>
</div><div></div><br>
<div>As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.<br>
</div><div></div><br>
<div>We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team.<br>
</div><div></div><br>
<div>Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.<br>
</div><div></div><br>
<div>Sincerely,
</div><div>Team HR</div></div>

Secretary - Patient Care Services

SRV Hospitals

<p><b>Job Title:</b> Patient Relations &ndash; Team Leader</p><p><b>Location:</b> SRV Mamata Hospital, Dombivali</p><p><b>Experience:</b> 5 to 10 years (Hospital background mandatory)</p><p><b>Qualification:</b> Diploma or Graduation (any discipline)</p><p><b>Shift:</b> 10:00 AM to 6:00 PM (Monday to Saturday)</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and supervise the Patient Relations team</li><li>Ensure smooth patient coordination from admission to discharge</li><li>Handle patient queries, feedback, and grievance resolution</li><li>Coordinate with doctors, nursing, and support departments</li><li>Maintain high standards of patient care and satisfaction</li></ul><p><b>Interested candidates</b> can apply at <b>recruitment@srvmamatahospital.com</b> or contact <b>8291893635</b>.</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to ₹35,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Patient Relations Team Leader

NMC Health plc

<div><ul><li><p>Align daily operations with the company&rsquo;s values and culture.
</p></li><li><p>Support the team in achieving departmental goals and objectives.
</p></li><li><p>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</p></li><li><p>Provide training and mentorship to team members to ensure quality standards and service delivery.
</p></li><li><p>Continuously maintain an enabling environment where you can develop and grow your team.
</p></li><li><p>Orientate new joiners and sign of probation periods.
</p></li><li><p>Ensure professional conduct and discipline within the team is followed.
</p></li><li><p>Provide support in the recruitment and selection process of team members.</p></li></ul></div>
<br><div><ul><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Support and monitor cost management initiatives.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Support staff engagement initiatives.
</p></li><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</p></li><li><p>Complete yearly appraisals, coach &amp; developing the team.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Complaint management &amp; process improvements linked to overall patient experience.
</p></li><li><p>Participates in Hospital training programs.
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</p></li><li><p>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</p></li><li><p>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</p></li><li><p>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</p></li><li><p>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</p></li><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li></ul><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.</p></div>
<br><div><ul><li><p>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</p></li></ul><p>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</p></div>

Patient Admin Supervisor

Dr. Batra's

<p><b>Experience - Freshers to 6 years</b></p><p><b>Location - Pune - Fatima Nagar</b></p><p><b>Notice period - Immediate joining / 15 days</b></p><p><b>Roles and Responsibilities</b></p><p>The primary responsibilities of the role are as follows:</p><ul><li>60% Call Handling 40% personal interaction.</li><li>Handling Inbound &amp; Outbound calls.</li><li>Dispensing Medicines</li><li>Responsible for Patient Management at the Centre</li><li>Intermediate between the Patients and Doctors</li><li>He/ She will be assisting the PCM</li><li>Having skills of interaction with people,</li><li>Reference collection from existing patients</li><li>Handling other clinic responsibilities Only Consultant (OC) Calling</li><li>Follow up calling</li><li>Courier tracking</li><li>Correction of Reference collected</li></ul><p><b>Clinic Time:</b></p><p><b>Monday &ndash; Friday 11am to 8pm</b></p><p><b>Saturday &ndash; Sunday 10am to 9pm</b></p><p><b>1 weekly off between Monday to Friday (fixed off).</b></p><p>Interested candidates can whatsapp on <b>7822901767</b></p><p>Job Type: Full-time</p><p>Pay: ₹15,000.00 - ₹22,000.00 per month</p><p>Benefits:</p><ul><li>Leave encashment</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Patient Service Executive

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