patient services manager

Client of Talent Bridge HR Consultancy Dubai

<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>Location:</strong> Muhaisnah 1, Dubai, United Arab Emirates<br>
<strong>Industry:</strong> Healthcare / Patient Services / Hospitality<br>
<strong>Reports To:</strong> Hospital Administration / Foundation Leadership<br>
<strong>Salary (tax-free):</strong> Please fill in your expectation in the application</p>
<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>About the Role:</strong> <br>
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a <strong>Patient Experience Manager</strong> to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.</p>
<p>This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.</p>
<p> <strong>Key Responsibilities</strong> </p>
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
<p> <strong>Candidate Requirements</strong> </p>
<ul>
 <li>Proven track record in a <strong>similar role</strong> within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
<p> <strong>Benefits &amp; Compensation</strong> </p>
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
<p> <strong>Similar Job Titles in Dubai</strong> </p>
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

Teletón

<div></div><div><div>The Practice Operations Manager is responsible for overseeing daily clinical operations to ensure efficient, high-quality patient care and support services, fostering staff development to ensure seamless coordination and integration of care across the Patient Services, Therapy, Clinical, and other departments within CRIT. This role works in close collaboration with the Manager of Rehabilitation and oversees all operations within the Patient Services department, including front desk functions, scheduling, billing, credentialing, and medical assistant support. It includes managing front-line operational activities, staff coordination, and ensuring facilities-related tasks are completed timely and effectively in partnership with the facilities technician. The Practice Operations Manager supervises, manages, and evaluates assigned team members while ensuring full compliance with applicable regulatory standards.</div>
<div></div><div>WORKING CONDITIONS</div>
<div>General office and sedentary, requiring extended periods of time at a keyboard or workstation. Ability to exert a light degree of physical effort including carrying, pushing, pulling, climbing, balancing, standing, stooping, kneeling, crouching, crawling, walking and the assisted lifting of objects and materials up to 25 pounds. Specific vision abilities include close vision and distance vision. Limited exposure to adverse environmental conditions, such as dirt, dust, odors, humidity, temperature and noise extremes, wetness and vibrations. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Manual dexterity, ability to reach, bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.</div>
<div></div><div>ESSENTIAL FUNCTIONS</div>
<div>Ensures optimal performance of center through proper management and communication with all CRIT team members.</div>
<div>Leads, manages and supports the Patient Services Supervisors, the Patient Services team members, Medical Assistant team and Facilities team.</div>
<div>Maintains accountability and oversight of the full revenue cycle, authorizations, billing, claims, aging accounts, accounts receivable and credentialing.</div>
<div>Disseminates the organizational culture of CRIT-USA with families as well as all Team Members.</div>
<div>Implements efficient and accurate processes for caseload management in regards to departmental capacity, productivity, authorizations and third-party payments.</div>
<div>Maintain accurate internal and external medical records and patient&rsquo;s account information.</div>
<div>Supervises the billing team in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis and billing.</div>
<div>Reviews various status reports to include, but not limited to, productivity, accounts receivable, aging accounts, unapplied credits, open encounters, cancellations and scheduling in order to analyze trends.</div>
<div>Completes and follows up on quality and satisfaction patient surveys.</div>
<div>Monitors volume for charge and collections posting on a monthly basis to confirm that the outsourced billing company is managing the patient encounter caseload.</div>
<div>Attends meetings and maintains effective communication with all areas of the center.</div>
<div>Complies with HIPAA, HITRUST, CRIT&rsquo;s compliance program and PCI regulations as this position has access to protected health information</div>
<div>Oversees the implementation of energy conservation and sustainability initiatives to reduce the environmental impact of facility operations.</div>
<div>Reviews reports and analytical information from the Chief Operating Officer and Chief Medical Officer in order to recommend process improvement of the organization in regards to efficiency, productivity and growth of the organization.</div>
<div>Ensures compliance with environmental, health and safety regulations, maintaining a safe and secure environment for employees and visitors.</div>
<div>Provides support in facilities operations, including oversight of building access, coordination of minor maintenance needs, and management of facilities service requests to ensure a safe and well</div>
<div>Ensures timely completion of building maintenance tasks by coordinating with the facilities technician.</div>
<div>Oversees cleaning schedules to maintain a safe and sanitary clinical environment.</div>
<div>Coordinates room setups for events and meetings.</div>
<div>Serves as the primary operational contact for facilities-related issues, escalating to the COO when necessary.</div>
<div>Performs other duties, tasks and special projects as assigned.</div>
<div></div><div>KNOWLEDGE, SKILLS &amp; ABILITIES</div>
<div>Education Experience License &amp; Certification Testing Other</div>
<ul><li> Bachelor&rsquo;s Degree in Business, Healthcare administration or equivalent</li></ul>
<ul><li> Master&rsquo;s Degree in Healthcare Administration or equivalent</li></ul>
<ul><li> 5 years of Medical Office experience</li></ul>
<ul><li> Valid Texas Driver License</li></ul>
<ul><li> Criminal background check</li></ul>
<ul><li> Non-DOT drug test</li></ul>
<div>&bull; Acceptable MVR &bull; MS Office Programs</div>
<div></div><div>Special Notes</div>
<div>1. Very important to this position are: active listening, reading comprehension, speaking, service oriented, writing, coordination, critical thinking, social perceptiveness, time management, active learning and judgment and decision making.</div>
<div>2. Important to this position are: oral comprehension, oral expression, speech recognition, written comprehension, written expression, problem sensitivity and selective attention.</div>
<div></div><div>EMPLOYEE NOTICE</div>
<div>This is a general description of the essential job functions for this position. The description provided is not necessarily inclusive of all essential functions, and does not include all duties, responsibilities and obligations of an employee in this position. Duties, responsibilities, obligations and functions can and will, as necessary, change as required by business necessity. Children&rsquo;s Rehabilitation Institute | Teleton USA employee job performance is evaluated based on all aspects and functions of the position, whether or not specifically identified in this job description.</div>
<div></div><div>Children&rsquo;s Rehabilitation Institute | Teleton USA is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Children&rsquo;s Rehabilitation Institute | Teleton USA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Children&rsquo;s Rehabilitation Institute | Teleton USA&rsquo;s&rsquo; Compliance Officer.</div></div><div></div>

Practice Operations Manager

Piedmont Healthcare

<p></p><div><div><div><h1 class="jobSectionHeader"><b>Manager Patient Connection Center</b></h1>
<p>Description:</p><p><b>
RESPONSIBLE FOR:
</b><br>
Providing leadership and overseeing the daily Patient Connection Center (PCC) pre-service operations, which supports hospital-based or Physician services for Piedmont Healthcare. Functions that report to this position include all centralized pre-service functions (Pre-Registration, Estimate Creation, Coverage Verification, Authorizations, and Patient Liability Collection, and Appointment Scheduling) plus other tangential functions as assigned. <b>Contact Center Experience Required.</b></p><p><b>
*HYBRID SCHEDULE*</b></p>
Qualifications:<p><b>
MINIMUM EDUCATION REQUIRED:</b><br>
Bachelor's Degree</p><p><b>
MINIMUM EXPERIENCE REQUIRED:</b><br>
Five (5) years of Revenue Cycle experience or Contact Center experience. Three (3) years leadership experience.</p><p><b>
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:</b><br>
None</p><p><b>
ADDITIONAL QUALIFICATIONS:</b><br>
Revenue cycle operational management experience in a multi-hospital and/or employed physician environment preferred. Previous experience using Epic preferred.</p></div><br>
<p></p>
</div><div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2>
<div><div><b>LOCATION</b></div>
<div>Atlanta, Georgia</div>
</div><div><div><b>POSTED</b></div>
<div>10/24/2025</div>
</div><div><div><b>TYPE</b></div>
<div>Revenue Cycle</div>
</div><div><div><b>SCHEDULE</b></div>
<div>Full-time</div>
</div><div><div><b>SHIFT</b></div>
<div>Day Job</div>
</div><div><div><b>JOB ID</b></div>
<div>3005211</div></div></div></div></div></div><p></p>

Manager Patient Connection Center

Vivekanand Hospital

<p><b>QUALIFICATION:</b>Preferably MHA.<br/><b>EXPERIENCE: </b>Having minimum 2-4 years experience in patient care management in hospital.<br/><b>Responsibilities</b> :</p><p>- Upon information from incharge (Fo) to ensure that bed is ready and remote is provided.</p><p>- Welcome Kit</p><p>- Explain patient when doctor will come, what sisters will do &amp; process flow of Patient treatment. Bedside receive /handover of patient.</p><p>- If scheduled for surgery, explain when pre-operative Exam will be done.</p><p>- Obtain PAC Clearance.</p><p>- Time of schedule surgery, Pre-op preparation</p><p>- Package for OT to be informed to attendants.</p><p>- Daily problems of HK &amp; Maintenance</p><p>- When patient is advised for Discharge and processed for billing, information should be provided to House Keeping for return of Items and cross check of check list.</p><p>- Explain patient about Discharge time norms and Co-ordination.</p><p>- Explain about add on services</p><p>- Rating</p><p>- TAT/Time norm for discharge.</p><p>Timely delivery of food &amp; maintain of food quality</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;12,000.00 - &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Patient Relation Officer

Vitas Healthcare

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. <br><br> <p><strong>Benefits Include:</strong></p><ul><li><strong>Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month</strong></li><li><strong>Salaried </strong></li><li><strong>Competitive compensation</strong></li><li><strong>Generous PTO</strong></li><li><strong>Tuition Reimbursement</strong></li><li><strong>Mileage Reimbursement</strong></li><li><strong>Health (Including Dental & Vision), Life and Disability Insurance</strong></li><li><strong>Roadside Assistance</strong></li><li><strong>401(k) plan with numerous investment options and generous company match</strong></li><li><strong>Pre-tax healthcare and dependent care flexible spending accounts</strong></li><li><strong>Cancer and/or critical illness benefit</strong></li><li><strong>Employee Assistance Program</strong></li><li><strong>Legal Insurance</strong></li><li><strong>Affinity Program</strong></li></ul> QUALIFICATIONS <ul><li>Reliable transportation with appropriate license and insurance coverage for driver and passengers.</li><li>Private telephone in home.</li><li>Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.</li><li>Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.</li><li>Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.</li><li>Two years successful supervisory experience or equivalent in a health care organization.</li></ul> EDUCATION <ul><li>Bachelor's degree preferred.</li><li>Current and valid R.N. License to practice in the state where the VITAS program is located.</li></ul> <br> <p>Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference.</p><p>To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the <strong>VITAS Employee Promise</strong>.</p><p>Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:</p><ul><li><strong>Purpose: </strong>A mission-driven and fulfilling career caring for patients with advanced illness</li><li><strong>Passion:</strong> The opportunity to work with people who share your deep caring for the work you do</li><li><strong>People:</strong> A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work</li><li><strong>Possibilities:</strong> A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience</li><li><strong>Presence:</strong> Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees</li></ul><img src="https://www.jobg8.com/Tracking.aspx?JsLKHhWaKsOCVUja1ztXMPZmP%2bcDh5Kjp" width="0" height="0" />

Patient Care Team Manager (RN)- Milpitas, CA

Sheikh Shakhbout Medical City - SSMC

JOB DESCRIPTION Responsible for the coordination and implementation of office procedures; might have the responsibility for specific tasks. RESPONSIBILITIES Coordinates and works with other departments, entities, clients and employees to prepare professional reports, memos, letters, presentations, invoices, and other documents as assigned. Assists and follows up on the progression of pending matters as directed. Develops, modifies and maintains any other data bases related to own departmental activities as assigned. Maintains the Department Chairs  email distribution lists and directories. Maintains the calendar and schedules appointments. Coordinates travel arrangements. Assists with the planning, logistics and management of meetings and visits, and be responsible for taking and disseminating the minutes. Maintains professional filing system. Manages office equipment, including postage machine, printers, fax, photocopier, conference phone and projector and ensures that if they are in working condition.Accountabilities Ensures all documents are in the appropriate format Ensures all office supplies are adequately maintained and the office is running smoothly with all necessary admin requirements QUALIFICATIONS Experience :-Required: 2 - 4 years of relevant experienceDesired: Experience in a large healthcare facilityEducational Qualification: Required: Bachelor's degree or equivalentDesired: N.A. ABOUT US At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region. ABOUT THE TEAM About Sheikh Shakhbout Medical City (SSMC)SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.As the region s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE s largest pathology lab.

Administration Officer-Patient Experience

NMC healthcare LLC

<ul><li>To create and continuously maintain an enabling environment where people can develop and grow.</li><li>To ensure that performance management contracts are in place for the team.</li><li>Conduct and document bi-annual performance conversations  .</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.</li><li>Monitor the quality of onboarding for new employees;  new employees are orientated and probation periods are signed off  .</li><li>Maintain professional conduct and discipline within the team.</li><li>Work closely with the recruitment team to recruit and select competent employees .</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li><li>Ensure accurate updates on uploaded Physician schedules.</li><li>Monitor scheduling to ensure best, effective use of Physician time.</li><li>Ensure follow up appointments are booked and patients informed accordingly.</li><li>Ensure optimal scheduling of appointments.</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.</li><li>Outstanding and revenue reports are prepared and analyzed.</li><li>The system is updated accurately with payments received.</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.</li><li>Effective implementation of policies and procedures.</li><li>Monitor and manage accuracy of patient admission date.</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.</li><li>Treating people fairly consistently.</li><li>Instils and drives desired NMC culture by living the values and the associated behaviors organizational values – setting the appropriate standards for behavior.</li><li>Consistently recognizes the contribution and achievement of the team – being an advocate for the team</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.</li><li>Adapt leadership style according to the specific situation.</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.</li><li>Proactively drives results within own function/business unit.</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.</li><li>Remains aware of own behavior and how it effects job performance and working relationships with others.</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).</li><li>Establishes, builds, and sustain effective and trusting work relationships.</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.</li><li>Demonstrates emotional stability and mature behavior appropriate to the workplace even in circumstances of discord or duress</li><li>Effectively manages current and potential conflicts between personal life and work demands.</li><li>Remains positive in the face of adversity and assists others to recognize the positive aspects of difficult situations/obstacles, pressures and setbacks.</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilized.</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organizational goals</li><li>Develop and prioritizes medium to long term plans for functional area / business units and anticipates potential difficulties</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives</li><li>Uses existing timelines to monitor own and others’ progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department</li><li>Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</li><li>Maintains patient & staff confidentiality.</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul>

Front Office Manager

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