patient services manager

Morrison Healthcare

<div>Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]] 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div><div>As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Associate degree with one (1) year of foodservice experience or bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1516208
Morrison Healthcare
AMY S MILLER
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER - BENCH

<div>Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader"> 
Job Summary</h2></div><div> 
We are seeking a Patient Services Manager to lead our Patient Services Team. Duties include planning and overseeing patient food assembly and service, scheduling, hiring, training, evaluating, and disciplining staff. Ensures patient satisfaction and maintains positive public relations while efficiently managing resources. 
Key Responsibilities:<ul><li>
Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population</li><li>
Hires, directs, coaches, trains, and develops patient service team members</li><li>
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations</li><li>
Ensures patient services staff assists in achieving stated patient satisfaction goals</li><li>
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies</li><li>
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs</li></ul> 
 
Qualifications:<ul><li>
Associate degree with one (1) year work experience in food services or related field, or bachelor&rsquo;s degree in food service technology/management or related field</li><li>
Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred</li><li>
Minimum of one (1) year experience in food service management preferred in an acute care setting</li><li>
ServSafe&reg; certified, desirable</li><li>
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems</li></ul></div></div></div> 
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1515185
Morrison Healthcare
WENDY GRAY
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER II - Richmond, VA

Colorado Department of Human Services

Patient Financial Services Manager - Program Management II

TouchPoint Support Services

<div>Salary: $50,000-60,000 per year
Other Forms of Compensation: Up to $2,500 annual bonus
Reports to: Unit Director 
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
As a Patient Flow Manager, you will provide leadership and oversight for patient transportation and constant observation services within a hospital setting, including managing a team of Patient Flow Coordinators, Constant Observers, and Transporters 
Key Responsibilities:<div><ul><li>
Lead and oversee patient transportation and constant observation services to ensure safe, efficient, and compliant patient coverage across the hospital</li><li>
Demonstrate and reinforce proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to safety standards</li><li>
Develop, communicate, and oversee dispatcher logic, workflows, and transporter activities; actively monitor and supervise dispatcher performance to ensure timely and accurate patient movement</li><li>
Coordinate patient transportation and observation services with nursing units and other departments to ensure seamless communication, workflow alignment, and service delivery</li><li>
Monitor daily staffing assignments for transporters and constant observers; adjust coverage as needed to ensure consistent compliance with established procedures and patient safety requirements</li><li>
Orient, train, coach, and develop team members across all levels, including Patient Flow Coordinators, dispatchers, transporters, and constant observers</li><li>
Conduct regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety and regulatory protocols</li><li>
Foster strong partnerships with nursing leadership and supervisors to promote transparency, collaboration, and timely issue resolution</li><li>
Ensure compliance with all applicable regulatory and accrediting standards, including Federal, State, Joint Commission, OSHA, and CDC requirements</li><li>
Support the Unit Director in achieving financial objectives by operating within budget guidelines and assisting with cost control measures</li><li>
Participate in continuous quality improvement efforts and perform additional duties as assigned</li></ul></div> 
Preferred Qualifications:<ul><li>
1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment</li><li>
Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment</li><li>
Ability to review data, identify simple trends, and understand how they affect daily operations</li><li>
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet</li></ul></div></div></div>
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates at Touchpoint are offered many fantastic benefits.<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1524304
TouchPoint
PASCHA A BELNAVIS
[[req_classification]]</div>

PATIENT FLOW MANAGER, HOSPITAL ANCILLARY SERVICES

Blue Ocean Dermatology

Company Overview Blue Ocean Dermatology is a growing dermatology practice dedicated to providing exceptional skin care services. Our team is committed to delivering high-quality patient care in a welcoming and professional environment.Job Overview We are seeking an experienced, organized, and detail-oriented Intake and Scheduling Manager to oversee daily operations of our reception area and call center team. The ideal candidate will possess strong management skills, medical office experience, and a passion for delivering outstanding customer service. This role involves overseeing front desk activities, managing call center operations, supervising staff, and ensuring compliance with healthcare regulations to support efficient clinic functioning.Responsibilities<ul><li>Supervise and manage front desk and call center staff, including scheduling, training, and performance evaluations</li><li>Oversee patient scheduling, registration, and check-in processes to ensure a smooth patient flow. Maintain high-quality standards for front-office, call center, and data entry tasks.</li><li>Ensure high-quality customer service across all in-person and phone interactions</li><li>Handle patient complaints and emergency situations with professionalism. Ensure front desk staff greet patients warmly and create a welcoming environment.</li><li>Monitor call center metrics (call volume, wait times, resolution rates) and implement improvement</li><li>Develop and enforce standard operating procedures for front desk operations and call handling</li><li>Oversee insurance-related workflows, including eligibility verification and authorization processes</li><li>Ensure compliance with HIPAA regulations and maintain the confidentiality of patient records and medical information.</li><li>Collaborate with clinical staff to streamline patient flow, improve administrative workflows, and enhance patient experience.</li></ul>Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Healthcare Administration, or related field (preferred)</li><li>1-2+ years if supervisory or management experience</li><li>1-2+ years of experience in front desk, medical office, or call center operations</li><li>Strong background in medical office management, including familiarity with EMR/EHR systems.</li><li>Experience in medical administrative support roles involving medical terminology, medical records management, and HIPAA compliance.</li><li>Must have strong knowledge of medical insurance processes, including: Insurance eligibility verification, prior authorizations and referral, understanding of payer requirements and guidelines</li><li>Excellent verbal and written communication abilities</li><li>Ability to analyze performance metrics and improve operational efficiency</li><li>Strong problem-solving and conflict resolution skills</li><li>Proficiency in Microsoft Office or similar tools</li><li>Ability to multitask in a fast-paced healthcare environment</li></ul>Pay: From $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Intake and Scheduling Manager

Optimize U Memphis

Overview We are seeking a dedicated and skilled Office Manager to join our team. We treat women and men by optimizing their hormones. We also focus on workout recovery. The ideal candidate will play a crucial role in providing high-quality patient care and administrative support within a fast-paced medical environment. This position requires an understanding of medical terminology, patient service, and the ability to work effectively in an outpatient setting. Experience in customer care and marketing is highly desirable.Responsibilities<ul><li>Assist healthcare providers with patient examinations and procedures.</li><li>Perform Billing entries.</li><li>Perform intake procedures including obtaining vital signs and medical histories.</li><li>Maintain accurate patient records using EHR systems.</li><li>Ensure compliance with safety protocols and basic life support standards.</li><li>Communicate effectively with patients regarding their care and treatment plans.</li><li>Manage scheduling, appointments, and follow-up calls for patients.</li><li>Assist in the coordination of care for patients in the clinic setting.</li><li>Assist in marketing, client acquisition and retention.</li></ul>Requirements<ul><li>Proven experience as a Office Manager or in a similar role preferably within healthcare settings such as clinics or hospitals.</li><li>Knowledge of medical terminology.</li><li>Familiarity with EMR systems and basic life support certification.</li><li>Strong patient service skills with the ability to communicate effectively with diverse populations.</li><li>Ability to perform intake duties including taking vital signs and understanding medication administration protocols.</li><li>Join us in making a difference in patient care while advancing your career in the medical field!</li></ul>Pay: $23.00 - $28.00 per hourWork Location: In person

Office Manager

Banner Health

<div>Department Name:
BIS PAS
Work Shift:
Day
Job Category:
Revenue Cycle
Estimated Pay Range:
$26.82 - $40.22 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people&rsquo;s lives.
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports in registration, billing, and or authorizations.
Schedule: Monday - Friday 8:00am to 5:30pm
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position supervises the pre-service staff and workflows for scheduled services. Through effective leadership, this individual ensures that patients are financially cleared in advance. This position ensures high quality service to patients, providers, payors and staff for billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. 
 
ESSENTIAL FUNCTIONS 
1. Under direction of PAS Director and/or Sr Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. 
 
2. Interviews, hires, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. Ensures new hires are properly on-boarded. Coordinates a successful training/preceptor plan. Ensures core competencies are met through auditing new hire work at 100%. Auditing can be delegated as a mentoring opportunity, but the responsibility of successful onboarding belongs to leader. Ensures all staff have clear expectations (including BSS). Confirms accountability to expectations and manages performance through counseling/disciplinary action and termination of assigned staff (including BSS). 
 
3. Oversee day-to-day operations of the Pre-Service team, ensuring its ability to obtain and record accurate demographic, financial, and clinical information necessary for the financial clearance of scheduled patient accounts prior to services being provided. Monitor the team&rsquo;s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates. Support activities to notify patients of their liabilities prior to date of service as determined by insurance benefits and coverage limits, and secure liabilities per department guidelines. Ability to competently address escalation issues such as pending/no authorization, patient not able to meet liability, and billing issues. 
 
4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Maintains quality measurements of staff performance through random or focused audits to ensure work meets compliance standards and is minimizing administrative denials. 
 
5. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience. 
 
6. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload. 
 
MINIMUM QUALIFICATIONS 
 
Requires the knowledge and business skills normally demonstrated by an Associate&rsquo;s degree in Business Management or equivalent education and/or experience. 
 
Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. 
 
PREFERRED QUALIFICATIONS 
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company&rsquo;s billing system are preferred. Demonstrated success in a leadership role is a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Access Services Associate Manager

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