patient services manager

Morrison Healthcare

<div>Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]] 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div><div>As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Associate degree with one (1) year of foodservice experience or bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1516208
Morrison Healthcare
AMY S MILLER
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER - BENCH

<div>Salary: $70,000.00 - $80,000.00 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
We are seeking a Patient Food Services Manager to join our Morrison Healthcare team and oversee patient meal service operations within a healthcare setting in Lakeland, FL. 
 
Key Responsibilities:<ul><li>
Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population</li><li>
Hires, directs, coaches, trains, and develops patient service team members</li><li>
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations</li><li>
Ensures patient services staff assists in achieving stated patient satisfaction goals</li><li>
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies</li><li>
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs</li></ul> 
Qualifications:<ul><li>
Associate degree with one (1) year work experience in food services or related field, or bachelor&rsquo;s degree in food service technology/management or related field</li><li>
Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred</li><li>
Minimum of one (1) year experience in food service management preferred in an acute care setting</li><li>
ServSafe&reg; certified, desirable</li><li>
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems</li></ul></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1518626
Morrison Healthcare
Joshua Ryan Keith
[[req_classification]]</div>

Patient Food Services Manager

<div>Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader"> 
Job Summary</h2></div><div> 
We are seeking a Patient Services Manager to lead our Patient Services Team. Duties include planning and overseeing patient food assembly and service, scheduling, hiring, training, evaluating, and disciplining staff. Ensures patient satisfaction and maintains positive public relations while efficiently managing resources. 
Key Responsibilities:<ul><li>
Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population</li><li>
Hires, directs, coaches, trains, and develops patient service team members</li><li>
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations</li><li>
Ensures patient services staff assists in achieving stated patient satisfaction goals</li><li>
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies</li><li>
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs</li></ul> 
 
Qualifications:<ul><li>
Associate degree with one (1) year work experience in food services or related field, or bachelor&rsquo;s degree in food service technology/management or related field</li><li>
Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred</li><li>
Minimum of one (1) year experience in food service management preferred in an acute care setting</li><li>
ServSafe&reg; certified, desirable</li><li>
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems</li></ul></div></div></div> 
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1515185
Morrison Healthcare
WENDY GRAY
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER II - Richmond, VA

McKesson

<div>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.
The Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by providing assistance with patient reimbursement challenges for a specific drug (including Benefit Investigation, Prior Authorization, Claims Assistance, and Appeals) and educating the office on Payer landscape and services available through both remote interaction and on-site training. This position is client-facing and customer-facing and requires the ability to build relationships with physician offices as well as manufacturer representatives to effectively deliver services based on customer specific preferences. The Field Reimbursement Manager works independently in a fast paced, highly visible environment as well as collaboratively with the internal program hub support services to ensure all customer needs are met. FRM will frequently interact via telephone with providers and internal staff to arrange site visits, Manufacturer trainings, and educational training venues. Must have a solid working knowledge of Medicare and Commercial insurance plans and benefit structures in order to relay detailed benefit information and maximize the customer experience. Position will require travel, project management and/or account coordination based on client expectation.
Key Responsibilities:<ul><li>
Provide on-site and on-demand education (including Lunch and Learns or Dinner presentations) for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include education and reimbursement support. On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM daily with reporting to manager weekly.</li><li>
Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams. Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation. This trended data is also reported quarterly to client.</li><li>
Reimbursement Support on Case management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs. FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations. These interactions are tracked in FRM CRM and hub system.</li><li>
Responsible for setting up appointments and completing outbound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information. All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client.</li><li>
Monitor program performance for physicians and manufacturer representatives in accordance with expectations. Territory performance will be monitored via FRM CRM dashboard daily. Trending results will be identified through quarterly reporting. Additionally, clients have the option to survey customers on program performance.</li><li>
Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles) FRM will create a facility database on each new provider in FRM CRM. All interactions/activities are built utilizing this database.</li></ul>
Minimum Job Qualifications &ndash;
<ul><li>4-year degree in related field or equivalent experience</li><li>
4+ years of healthcare related reimbursement experience</li></ul> 
Business Experience &ndash;
<ul><li>Strong medical reimbursement experience with Buy &amp; Bill and/or Specialty Pharmacy.</li><li>
Experience in the healthcare industry including, but not limited to insurance verification, prior authorizations, and/or claim adjudication, physician&rsquo;s office or clinics.</li><li>
Must have Medicare and commercial insurance coverage experience.</li><li>
Must be able to deliver and document benefit investigation outcomes and relay status reports on a regular basis.</li><li>
Proven presentation skills and experience</li><li>
Proven ability to effectively handle multiple priorities and excellent organizational skills</li><li>
Strong Computer literacy to include PowerPoint and Web Meeting experience
</li></ul>Specialized Knowledge/Skills &ndash;
<ul><li>Previous field experience, a plus</li><li>
Previous experience with specialty pharmacy a plus</li><li>
Account management experience, a plus</li><li>
Excellent Interpersonal skills.</li><li>
Excellent written and oral communication skills</li><li>
Problem solving and decision-making skills</li></ul>
Travel Requirements &ndash;
Must reside in territory.
Must be able to travel 80% (4 days a week) via automobile or plane.
Must have a valid driver's license with a clean driving record/ MVR
Physical Requirements (Lifting, standing, etc.) &ndash;
Possible long periods of sitting and/or keyboard work. General office demands.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$76,300 - $127,100
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: 
 
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. 
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer 
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. 
McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.
Join us at McKesson!</div>

Field Reimbursement Manager

GILA REGIONAL MEDICAL CENTER

<div>Description: 
The Patient Access Manager (PAM) is responsible for the coordination and supervision of Patient Access staff at the Gila Regional Medical Center (GRMC). This individual aids in setting goals, priorities, and performance standards for Patient Access functions at GRMC including: Centralized Scheduling, pre-registration/registration for Inpatient/Outpatient, insurance verification, prior authorization, financial clearance, admission, and switchboard operations. The Patient Access Manager must have an understanding of how these areas impact the flow of work through GRMC and the revenue cycle.
Duties include guidance and coverage of employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training.
The goal of this position is to ensure high Quality Service for patient&rsquo;s and accuracy of information affecting both pre and post visit services.
This individual will be involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the Patient Access staff supervised is required. As hospital reimbursement is dependent upon the activities of the patient access functions, timely completion of duties and follow-up is critical.
Requirements:

ESSENTIAL FUNCTIONS: 
 Management<ul><li>
Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.</li><li>
Interview and make hiring decisions to maintain adequate staffing in the department.</li><li>
Review and process time cards in an accurate and timely manner. Maintain accurate employee attendance files.</li><li>
Involve Patient Access Staff in solution finding and decision-making.</li><li>
Encourage and commend Patient Access Staff for excellent performance.
</li><li>Provide timely performance improvement feedback and coaching. Discipline staff when warranted by inappropriate employee behavior or inadequate work performance.</li><li>
Conduct timely training assessments, reclassification exams, and performance reviews. Solicit feedback from other staff and other as appropriate.</li><li>
Respond to employee questions/concerns on an individual basis as needed.</li><li>
Conduct team meetings to apprise associates of changes and to address broader-based program area issues and initiatives.</li><li>
Ensures proper utilization of all Hospital and Patient Access software</li></ul>
Development and implementation of policies and procedures<ul><li>
Develop, recommend and implement policies and procedures for the department, focusing on continuous process improvement and waste elimination.</li><li>
Monitor all Patient Access processes in adherence to policies and established procedures. Propose methods which assure effective execution of program responsibilities.</li><li>
Update policy and procedure manuals as required. Apprise associates of changes.</li></ul>
Operational Duties<ul><li>
Create and implement methodologies to improve and measure the patient experience. Ensure that patient experience and service standards are met.</li><li>
Use reports and dashboards to monitor the daily productivity of the Patient Access department and Patient Access Representatives.
</li><li>Assist each area with meeting operational key performance indicators and industry benchmarks.</li><li>
Produce reports, monitor work queues, and provide recommendations for improvement in patient access to ensure patient information is complete and accurate for billing and clinical purposes.</li><li>
Monitors OR and Radiology Scheduling performance and interaction with Patient&rsquo;s, Departments, and Physician&rsquo;s offices to ensure accuracy, Quality Assurance, adherence to processes/policy/procedure and appropriateness</li><li>
Gather and analyze departmental and program specific productivity and quality of service statistics. Ensure quality audits are regularly performed to promote quality and identify root causes of issues.</li><li>
Work collaboratively with Clinic Managers, Appointment Center, Patient Access, Patient Financial Services, and other GRMC departments on issues relating to patient scheduling, registration, admission, insurance verification, referrals and reimbursement issues. Represent the department in meetings and on committees relating to these issues.</li><li>
Serve as the acknowledged expert and information source for staff. Keep abreast of scheduling, insurance, referral, and billing requirements. Request system enhancements as needed to facilitate accurate scheduling and registration.</li><li>
Serve as an escalation point for patient issues and questions. Assist associates with complex and disgruntled patient situations requiring intervention from a higher authority.</li><li>
Participate in process improvement teams as assigned.</li><li>
Assist with application implementation, upgrades, enhancements, and usability testing.</li><li>
Assure equipment is in working order. Recommend the purchase of new equipment as required.</li><li>
Monitor departmental budget and assists in projecting monthly/annual expenditures.</li><li>
Ensure awareness, understanding, and compliance with all applicable federal, state, and agency laws and regulations.</li><li>
Other duties as assigned.</li></ul>
Training<ul><li>
Oversee the education of Patient Access Staff, including new employee orientation, competency assessments, and ongoing education programs across all areas of responsibility.</li><li>
Keep accurate records of personnel training schedules as well as training checklists.</li><li>
Train and delegate appropriate training responsibilities for new and current associates. Schedule and facilitate cross-training of associates.</li><li>
Observe and modify training schedules as needed to include new methodologies and concepts. Conduct training review sessions.</li><li>
Actively seek and schedule Patient Access staff development opportunities, including those outside the department that would be beneficial for staff members to attend.</li><li>
Monitor trainee progress and trainer effectiveness via regular meetings.</li><li>
Identify focus areas for competency assessments. Provide training opportunities addressing areas highlighted by these assessments.</li><li>
Participate in training/development programs as agreed upon with the Access Services leadership.</li></ul>
EDUCATION &amp; TRAINING REQUIREMENTS:<ul><li>Minimum High School Diploma or GED</li><li>Minimum of 2 years of Leadership in registration, insurance verification, and scheduling experience, health education, patient navigation, and/or health clinic patient assistance field preferred.</li><li>Intermediate experience with MS Word, MS Excel, MS Outlook.</li><li>Knowledge of CPT and ICD-10 Codes.</li><li>Strong understanding of benefits investigating; deductibles, co-insurance, out of pocket expense &amp; benefit exclusions.</li><li>Ability to effectively handle multiple responsibilities simultaneously in a deadline driven environment.</li></ul> 
Note: Job description available upon request.**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer</div>

PATIENT ACCESS MANAGER

The Research Foundation for The State University of New York at Stony Brook

<div><div>Member Services and Care Coordination Manager</div><div></div><div><div> 
Required Qualifications (as evidenced by an attached resume): 
Bachelor's degree (foreign equivalent or higher). In lieu of bachelor&rsquo;s degree, four (4) years of full-time, progressively responsible administrative experience in a healthcare setting as a patient services representative may be considered. Three (3) years of full-time, progressively responsible administrative experience in a healthcare setting as a patient services representative. Two (2) or more years of full-time supervisory/leadership experience in a healthcare setting with progressive management responsibilities. Experience working with EMR and patient scheduling processes. Experience writing outreach communications. Working knowledge of MS Office Suite, including Publisher and PowerPoint. 
 
Preferred Qualifications: 
Master&rsquo;s degree (foreign equivalent or higher). Three (3) or more years of full-time experience working in a supervisor/leadership role in a healthcare setting with progressive management responsibilities. Experience with reporting and quality metrics. Knowledge of the WTC Health Care Program and its operational processes. 
 
Brief Description of Duties: 
The WTC Health Program at Stony Brook is a comprehensive health monitoring and treatment program providing services to nearly 10,000 9/11 responders on Long Island. The Member Services Manager will work closely with the Program Directors to oversee multiple projects aimed at furthering the Program&rsquo;s mission within our organization, within our network of WTC HP contractors, with our provider network, and the broader community. In addition, the incumbent will provide daily support to the Program Directors. The incumbent will assist the Directors in the development of internal and external communication materials. The candidate will be responsible for planning and executing special events and programs and developing correspondence and a variety of communications under the direction of the Directors. They will also prepare presentation materials, set-up meetings/appointments and outreach to stakeholders on behalf of the Directors. The candidate will be required to attend meetings off-campus and provide reports to the Directors. The incumbent will be required to attend community events and prepare and make presentations. The candidate will manage member services and care coordination staff. The Member Services Manager will be accountable for ensuring a high level of member satisfaction and engagement with Program benefits and services and ensuring excellent communications targeting both members and staff. The incumbent will be responsible for establishing customer service standards and ensuring member services staff are trained and providing excellent customer service to our members. Excellent verbal and written communication, organization skills, self-management skills and a high-level of professionalism is essential for this position. The ideal candidate will have the knowledge of clinical operations and the ability to communicate and collaborate with medical professionals, administrators, staff and patients. The ideal applicant will also have expertise in health-based community communications, patient engagement, retention and outreach strategies.</div><div> 
Duties:</div><ul><li><div>
Manage and oversee multiple projects aimed at furthering the Program&rsquo;s mission in our network and the broader community, including organizing special events; developing a variety of communications and presentations to a variety of audiences; assessing communications strategies, including effectiveness and reach of the communications; managing outreach effort to members to ensure high participation in monitoring and treatment.</div></li><li><div>
Oversee member services and care coordination to meet program goals. Design and implement patient schedules, assess efficiency and make improvements. Ensure call center meets standards to provide excellent customer service to the members. Oversee transfers to and from the program, to ensure continuity of care. Oversee program navigation and care coordination programs to ensure special needs are met. Ensure Program retention goals and member needs are met, monthly volume goals are attained and provide data reports to the Director.</div></li><li><div>
Ensure quality assurance of member services by measuring and assessing performance in: communication with members, program benefit education to members and staff providing this education service, member engagement in care and services, member retention for annual follow-ups, member satisfaction and member complaints.</div></li><li><div>
Management of Member Services and Care Coordination team (25+ employees). Evaluate staff performance, develop protocols and workflows, report on productivity for department.</div></li><li><div>
Play key role in leading the member services and care coordination activities, participating in Admin meeting and participating in the Quality Assurance Committee by leading the Member Services Workgroup. Address systemic issues and develop solutions by establishing new programs, protocols and procedures. Prepare and draft presentations, reports, and correspondence for the Directors. Represent the Long Island Clinical Center of Excellence at WTC Health Program meetings that pertain to retention and outreach efforts. Manage budget and supply inventory for member services area.</div></li><li><div>
Other duties as assigned.</div></li></ul> 
Special Notes: 
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption. 
 
 **This position primarly in Commack, NY. There is a satellite clinic in Westbury, NY. Travel between clinical sites and occasional travel in the NY-metro area will be required for this position. 
 
For this position, we are unable to sponsor candidates for work visas. 
 
Resume/CV and cover letter should be included with the online application. 
 
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. 
 
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA. 
 
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. 
 
Visit our WHY WORK HERE page to learn about the total rewards we offer. 
 
SUNY Research Foundation: A Great Place to Work. 
 
The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting.<div></div><div> 
</div></div><div>
Job Number: 2600140</div><div>
Official Job Title: Administrative Staff Assistant III</div><div>
Job Field: Administrative &amp; Professional (non-Clinical)</div><div>
Primary Location: US-NY-Commack</div><div>
Department/Hiring Area: Dept of Med - WTC Health Program</div><div>
Schedule: Full-time Shift :Day Shift Shift Hours: 8:00 - 4:30</div><div>
Posting Start Date: Mar 18, 2026</div><div>
Posting End Date: Apr 1, 2026, 10:59:00 PM</div><div>
Salary:$107,000-$125,000</div><div>
Appointment Type: Regular</div><div>
Salary Grade:E3
</div><div>SBU Area:The Research Foundation for The State University of New York at Stony Brook</div></div>

Member Services and Care Coordination Manager

Optimize U Memphis

Overview We are seeking a dedicated and skilled Office Manager to join our team. We treat women and men by optimizing their hormones. We also focus on workout recovery. The ideal candidate will play a crucial role in providing high-quality patient care and administrative support within a fast-paced medical environment. This position requires an understanding of medical terminology, patient service, and the ability to work effectively in an outpatient setting. Experience in customer care and marketing is highly desirable.Responsibilities<ul><li>Assist healthcare providers with patient examinations and procedures.</li><li>Perform Billing entries.</li><li>Perform intake procedures including obtaining vital signs and medical histories.</li><li>Maintain accurate patient records using EHR systems.</li><li>Ensure compliance with safety protocols and basic life support standards.</li><li>Communicate effectively with patients regarding their care and treatment plans.</li><li>Manage scheduling, appointments, and follow-up calls for patients.</li><li>Assist in the coordination of care for patients in the clinic setting.</li><li>Assist in marketing, client acquisition and retention.</li></ul>Requirements<ul><li>Proven experience as a Office Manager or in a similar role preferably within healthcare settings such as clinics or hospitals.</li><li>Knowledge of medical terminology.</li><li>Familiarity with EMR systems and basic life support certification.</li><li>Strong patient service skills with the ability to communicate effectively with diverse populations.</li><li>Ability to perform intake duties including taking vital signs and understanding medication administration protocols.</li><li>Join us in making a difference in patient care while advancing your career in the medical field!</li></ul>Pay: $23.00 - $28.00 per hourWork Location: In person

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