patient services rep

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
Enjoy the opportunity to positively affect the health and well-being of entire communities. As a Patient Services Representative with Dignity Health Medical Foundation Connection Center, now part of CommonSpirit Health, you will be the first point of phone customer service contact for our patients physicians and other clinic staff.
<br>
<br>
Your success in this role comes from your enthusiasm to help others, your innate ability to solve complex problems and desire for continuous growth and improvement.<br>
<br>
Success in this role means you:<br>
<ul><li>Provide prompt accurate courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text</li><li>Perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, taking complete and accurate messages to name a few.</li><li>You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems.</li><li>You may also assist with referrals and authorizations.</li><li>As the first point of patient contact, your role is to provide effective patient experiences</li></ul></div><ul><li>
Patient Service<br>
Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers. Update patients of the status of their referral or authorizations. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers. Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, appointment arrival expectations, necessary documents requirements, outstanding balances, estimated co-pays, and other necessary preparations instructions in a courteous manner. Sends out accurate and complete communication to physicians or other healthcare providers.</li><li>
First Contact Resolution<br>
Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to the RN, physician, supervisor or issue/content expert. Support other team members with escalation concerns guiding them in the correct process. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. Contact Handling. Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.</li><li>
Flexibility<br>
Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.</li><li>
Contact Control<br>
Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation. Problem Solving. Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills.</li><li>
Contact Quality<br>
Meet Quality Assurance requirements and other key performance metrics.Professionalism. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</li><li>
PRO-ACTIVELY CONTRIBUTES TO ORGANIZATIONAL EXCELLENCE:<br>
As described by the DHMF Way, True North. Focus at all times on improving the patient's experience by delivering on a culture of yes.<br>
Problem solves to maximize opportunities and minimize unnecessary steps. Keeps work spaces and all patient areas clean and clutter free.<br>
Maintains professional appearance and follows all dress code guidelines. Flexible to change work hours/days, and floats to support others.<br>
Initiates ways to increase Physician productivity.</li></ul><br>
<b>
Job Requirements</b><div><b><br>
Required</b></div><ul><li><b>
High School Graduate or </b><b>GED</b></li><li><b>
Minimum of 6 months experience scheduling patient appointments, either in-person or via phone.</b></li><li><b>
Other Experience with computer systems, including office windows based programs and web based applications.</b></li></ul><div><br>
Preferred</div><ul><li>
Other 1 year of higher education, some college. , upon hire and</li></ul><div><b>
**This position is represented by the SEIU-UHW.**</b></div><b>
Where You'll Work</b><div><br>
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.</div><b><br>
Pay Range</b><br>
$24.03 - $27.11 /hour</div>

Patient Services Rep

Cooper University Healthcare

<div><b>About us</b><br>
<br>
<br>
<p>At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.<br>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p></p><div><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</div><div></div><div>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</div><div></div><div><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</div><div></div><div><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</div><div></div><div><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</div><div></div><div><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</div><div><br>
</div><div>Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</div><div></div><div><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</div><div><br>
</div><p>Other duties as assigned by the manager.</p><b><br>
Experience Required</b><p><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</p><p>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</p><p>
Epic experience preferred.</p><p>
Excellent organizational, written/verbal communication and teamwork skills.</p><p>
Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
Special Requirements</b><p><br>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</p><p>
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</p><p>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p></div>
<br>
Full Time
<br>
Day

PATIENT SERVICES REP

<div><b>About us</b><br>
<br>
<br>
<p>At<b> </b><b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p></p><div><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</div><div></div><div>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</div><div></div><div><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</div><div></div><div><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</div><div></div><div><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</div><div></div><div><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</div><div><br>
</div><div>Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</div><div></div><div><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</div><div><br>
</div><p>Other duties as assigned by the manager.</p><b><br>
Experience Required</b><div><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</div><div>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</div><div>
Epic experience preferred.</div><div>
Excellent organizational, written/verbal communication and teamwork skills.</div><p>
Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
Special Requirements</b><p><br>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</p><p>
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</p><p>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p></div>
<br>
Full Time
<br>
Day

<div><b>About us</b><br>
<br>
<br>
<p>At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.<br>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
</p><p>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</p><p>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</p><p>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</p><p>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</p><p>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</p><p>
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</p><p>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.<br>
<br>
Other duties as assigned by the manager.</p><p></p><b><br>
Experience Required</b><p><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</p><p>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</p><p>
Epic experience preferred.</p><p>
Excellent organizational, written/verbal communication and teamwork skills.</p><p>
Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p></div>
<br>
Full Time
<br>
Day

<div><b>About us</b><br>
<br>
<br>
<p>At<b> </b><b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p></p><div><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</div><div></div><div>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</div><div></div><div><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</div><div></div><div><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</div><div></div><div><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</div><div></div><div><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</div><div><br>
</div><div>Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</div><div></div><div><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</div><div><br>
</div><p>Other duties as assigned by the manager.</p><b><br>
Experience Required</b><div><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</div><div><br>
</div><div>Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</div><div></div><div><br>
Epic experience preferred.</div><div><br>
</div><div>Excellent organizational, written/verbal communication and teamwork skills.</div><div><br>
</div><p>Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
Special Requirements</b><div><br>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</div><div><br>
</div><div>Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</div><div></div><p><br>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p></div>
<br>
Part Time
<br>
Day

INTEGRIS Health

<div><p>INTEGRIS Health Cardiovascular Physicians, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Service Representative in Oklahoma City, OK. In this position, you&rsquo;ll work Monday &ndash; Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.</p><p></p><p><br>
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.</p><p>
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.</p><p>
The Patient Services Representative responsibilities include, but are not limited to, the following:</p>
<ul><li>Responsible for receiving and/or dispatching incoming phone calls</li>
<li>Collects payments for copays and deductibles</li>
<li>Makes financial arrangements for patients</li>
<li>Performs check in and out duties accurately and timely</li>
<li>Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li>
<li>Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li>
<li>Accurately enters patient demographics into the practice management system</li>
<li>Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li>
<li>Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li>
<li>Manages large call volume while maintaining excellent telephone etiquette</li>
<li>Organizes workflow to meet patient needs in a timely manner</li>
<li>Reports to Office Manager/Supervisor.</li>
</ul>
<p>This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.</p>
<p>All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</p>
<p><b>
REQUIRED QUALIFICATIONS</b></p><p><b>
EXPERIENCE:</b></p><ul><li>
6 months customer service experience</li></ul><p>
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.</p><p><b>
PREFERRED QUALIFICATIONS</b></p><p><b>
EXPERIENCE:</b></p><ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience<br>
</li></ul><div>
<b>INTEGRIS Health mission:</b> Partnering with people to live healthier lives.</div><div><br>
<br>
<p>To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.</p><p>
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</p></div></div>

Patient Services Rep - Cardiology Outpatient Clinic

Advocate Aurora Health

<div><b>Major Responsibilities:</b><ul><li>
Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.</li><li>
Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.</li><li>
Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.</li><li>
Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient&rsquo;s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.</li><li>
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.</li><li>
Schedules patient visits using guidelines established within scheduling system.</li><li>
Assists with new caregiver onboarding.</li><li>
Works assigned EPIC work queues, following the department&rsquo;s work flow process.</li><li>
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.</li><li>
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.</li></ul><br>
<b>
Licensure, Registration, and/or Certification Required:</b><ul><li>
None Required.</li></ul><br>
<b>
Education Required:</b><ul><li>
High School Graduate.</li></ul><br>
<b>
Experience Required:</b><ul><li>
Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
</li></ul><br>
<b>Knowledge, Skills &amp; Abilities Required:</b><ul><li>
Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.</li><li>
Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Mathematical aptitude, effective communication skills and critical thinking skills.</li><li>
Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.</li><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
</li><li>Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor.</li><li>
Ability to handle sensitive and confidential information according to internal policies.</li><li>
Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.</li><li>
Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.</li></ul><br>
<b>
Physical Requirements and Working Conditions:</b><ul><li>
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.</li><li>
Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</li><li>
Must be able to push/pull up to 50 lbs. with assistance.</li><li>
Must have functional speech and hearing.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
Exposed to a normal office environment.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must be able to work a flexible schedule to support the needs of the department.</li></ul><br>
<i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></div>

Patient Services Rep I Med Ctr

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Patient Services Rep - Cardiology Outpatient Clinic

Patient Services Rep I Med Ctr