patient services rep

Cooper University Healthcare

<div><b>About us</b><br>
<br>
<br>
<p>At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.<br>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
</p><p>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</p><p>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</p><p>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</p><p>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</p><p>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</p><p>
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</p><p>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.<br>
<br>
Other duties as assigned by the manager.</p><p></p><b><br>
Experience Required</b><p><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</p><p>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</p><p>
Epic experience preferred.</p><p>
Excellent organizational, written/verbal communication and teamwork skills.</p><p>
Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p></div>
<br>
Full Time
<br>
Day

PATIENT SERVICES REP

<div><b>About us</b><br>
<br>
<br>
<p>At<b> </b><b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</p><b><br>
Short Description</b><p><br>
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper&rsquo;s values to both customer and co-workers. Serves as patient&rsquo;s non-clinical navigator during discharge coordination.</p><p></p><div><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</div><div></div><div>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</div><div></div><div><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</div><div></div><div><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</div><div></div><div><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</div><div></div><div><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</div><div><br>
</div><div>Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</div><div></div><div><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.</div><div><br>
</div><p>Other duties as assigned by the manager.</p><b><br>
Experience Required</b><div><br>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</div><div><br>
</div><div>Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</div><div></div><div><br>
Epic experience preferred.</div><div><br>
</div><div>Excellent organizational, written/verbal communication and teamwork skills.</div><div><br>
</div><p>Demonstrated performance of excellent customer service skills.</p><b><br>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
Special Requirements</b><div><br>
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</div><div><br>
</div><div>Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</div><div></div><p><br>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p></div>
<br>
Part Time
<br>
Day

<div><b>About us</b><br>
<br>
<br>
<p>At <b>Cooper University Health Care</b>, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.</p><p><b>
Discover why Cooper University Health Care is the employer of choice in South Jersey.</b></p><b><br>
Short Description</b><div><br>
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.<br>
</div><div></div><div>Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.</div><div></div><div><br>
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.</div><div></div><div><br>
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.</div><div></div><div><br>
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).</div><div></div><div><br>
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.</div><div></div><div><br>
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.</div><div></div><div><br>
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.</div><div><br>
</div><div>Other duties as assigned by the manager.</div><b><br>
Experience Required</b><br>
<ul><li>
Minimum one year of recent registration or billing experience working in a medical facility preferred.</li><li>
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.</li><li>
Epic experience preferred.</li><li>
Excellent organizational, written/verbal communication and teamwork skills.</li><li>
Demonstrated performance of excellent customer service skills.</li></ul><br>
<b>
Education Requirements</b><p><br>
High School Diploma or equivalent required.</p><b><br>
License/Certification Requirements</b><p><br>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</p><b><br>
Special Requirements</b><div><br>
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.</div><div></div><div><br>
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.</div><div></div><div><br>
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.</div></div>
<br>
Per Diem
<br>
Day

PATIENT SERVICES REP (PER DIEM)

Children's National Hospital

<div></div><div><div><b>Description</b><div>
</div>
The Patient Service Representative (Children's National Pediatricians &amp; Associates) performs basic medical front office duties. Greets patients and visitors, schedules appointments, provides administrative support, gathers demographics, verifies insurance eligibility, collects copay, deductibles, balances, check credit balances and maintains patient electronic health records (EHR). Processes specialty referrals and assist in training new staff. Performs daily duties under close supervision.
<div>
</div></div><div><b>Qualifications</b><div>
</div><b>
Minimum Education</b><br>
High School Diploma or GED (Required)<br>
<br>
<b>Minimum Work Experience</b><br>
1 year Medical office/business office setting (Preferred)<br>
<br>
<b>Required Skills/Knowledge</b><br>
Basic math skills.<br>
Basic knowledge of office procedures.<br>
Basic knowledge of medical terminology .<br>
Knowledge of patient financials &amp; accounting.<br>
Knowledge of insurance verification.<br>
Knowledge of scheduling appointments.<br>
Great communication and customer service skills.<br>
Ability to follow precise procedures and is detail-oriented.<br>
Knowledge of Microsoft Office suite.<br>
<br>
<b>Functional Accountabilities</b><br>
<b>Patient Services Account</b><br>
<ul><li>
Review, verify , update and perform all other patient account information and duties at every visit as defined in the training manual.
</li></ul><ul><li>Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR; collect and process administrative charges as appropriate.
</li></ul><b>Patient Services Scheduling</b><br>
<ul><li>
Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
</li></ul><ul><li>Verify patient insurance eligibility and coverage prior to service.
</li></ul><ul><li>Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
</li></ul><ul><li>Schedule patient appointments accordingly based on the scheduling policy.
</li></ul><ul><li>Process patient referrals according to the Referral loop and PCMH workflow.
</li></ul><b>Office Support and Administration</b><br>
<ul><li>
Answer phones and handle calls promptly and accordingly.</li></ul><ul><li>
Give and obtain accurate and pertinent information to and from callers.</li></ul><ul><li>
Ensure all patient related communications are as defined by the PCMH workflow.</li></ul><ul><li>
Scan appropriate documents into a patient&rsquo;s chart in a timely manner.</li></ul><ul><li>
Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.</li></ul><b>
Professional Development</b><br>
<ul><li>
Attend meetings as required, and participate in committees as requested.
</li></ul><ul><li>Participate in professional development activities
</li></ul><br>
<b>Organizational Accountabilities</b><br>
<b>Organizational Accountabilities (Staff)</b><br>
<b>Organizational Commitment/Identification
</b><ul><li>Anticipate and responds to customer needs; follows up until needs are met</li></ul><br>
Teamwork/Communication
<ul><li>Demonstrate collaborative and respectful behavior</li></ul><ul><li>
Partner with all team members to achieve goals</li></ul><ul><li>
Receptive to others&rsquo; ideas and opinions</li></ul><br>
Performance Improvement/Problem-solving
<ul><li>Contribute to a positive work environment</li></ul><ul><li>
Demonstrate flexibility and willingness to change</li></ul><ul><li>
Identify opportunities to improve clinical and administrative processes</li></ul><ul><li>
Make appropriate decisions, using sound judgment</li></ul><br>
Cost Management/Financial Responsibility
<ul><li>Use resources efficiently</li></ul><ul><li>
Search for less costly ways of doing things</li></ul><br>
Safety
<ul><li>Speak up when team members appear to exhibit unsafe behavior or performance</li></ul><ul><li>
Continuously validate and verify information needed for decision making or documentation</li></ul><ul><li>
Stop in the face of uncertainty and takes time to resolve the situation</li></ul><ul><li>
Demonstrate accurate, clear and timely verbal and written communication</li></ul><ul><li>
Actively promote safety for patients, families, visitors and co-workers</li></ul><ul><li>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> CNPA Foggy Bottom 2021 K St NW Suite 800 Washington 20006</div><div><b>
Job</b><b>:</b> Administrative Support / Customer Service</div><div><b>
Organization</b><b>:</b> Childrens Peds and Assoc</div><div><b>
Position Status</b><b>:</b> R (Regular) - FT - Full-Time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Work Schedule</b><b>:</b> Full-Time</div><div><b>
Job Posting</b><b>:</b> Apr 13, 2026, 10:53:55 AM</div><div><b>
Full-Time Salary Range</b><b>:</b> 37336 - 53809.6</div></div>

Patient Services Rep - CNPA Foggy Bottom/Capitol Hill

The Vancouver Clinic

<div><p>Vancouver Clinic is looking for a <b>Front Desk Representative </b>to join our team!<br>
</p><p></p><p><b>Location </b>: Salmon Creek 2<br>
</p><p></p><p><b>Schedule: </b>Monday - Friday 7:15pm to 11:15pm<br>
</p><p></p><p>To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, scheduling appointments. If you have the ability to multitask, work well with others as part of a team, and can maintain a positive attitude while working in a fast-paced environment, we want you on our team!<br>
</p><p><br>
<b>Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.<br>
</b></p><p></p><p><b>Compensation: </b>Hiring range starts at $18.00/hour and goes up based on evaluation of experience. <i>Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees </i>.<br>
</p><p></p><p><b>Requirements:
</b></p><ul><li><p>High School Diploma or equivalent required.
</p></li><li><p>Minimum of 1 year of customer service experience <b>required </b>.
</p></li><li><p>Minimum of 1 year of medical front office experience preferred.
</p></li><li><p>Experience with Epic preferred.
</p></li><li><p>Excellent phone skills and customer service behaviors.
</p></li><li><p>Strong computer keyboarding skills required.<br>
</p></li></ul><p></p><p>Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.
</p><p></p><p>Pay Range:
</p>$16.89 - $23.65
<p></p><p>The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
</p><p></p><p><b>We offer a competitive Total Rewards Program. </b>Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&amp;D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
</p><p></p><p>Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
</p><p></p><p>Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.</p></div>

Part-time Patient Services Rep - Salmon Creek 2

NorthBay Health

<div><p>At NorthBay Health, the Patient Services Representative performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices.</p></div>
<br><div><p><b>Education: </b>Some college business or computer course work preferred. Course work in medical terminology preferred.
</p><p><b>Licensure/Certification: </b>Current AHA or equivalent BLS certification required.
</p><p><b>Experience / Skills: </b>Two years of customer engagement experience and/or service centered role required. Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred. Excellent customer service skills required. Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion. Ability to successfully manage multiple priorities effectively and within expected timeframes. Working knowledge in the areas listed below, required:
</p><ul><li>Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation.
</li><li>Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment.
</li><li>Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care.
</li><li>Organizational process and procedures
</li><li>NorthBay Health&rsquo;s Clinical computer systems
</li></ul><p>Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Strong organizational skills.
</p><p><b>Interpersonal Skills: </b>Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.</p></div><p></p>
<br><div><p><b>Interpersonal Skills and Values
</b></p><p>Demonstrates NorthBay Health&rsquo;s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
</p><p><b>Why NorthBay Health
</b></p><p>NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
</p><p>We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.
</p><p>We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
</p><p><b>NorthBay Health Benefits Options
</b></p><p>NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.
</p><p><b>Compensation Structure
</b></p><p>NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1&ndash;5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.
</p><p><b>Remote Work Disclosure
</b></p><p>NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.
</p><p>Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
</p><p><b>Notice to Recruitment Agencies
</b></p><p>NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.
</p><p><b>More Information
</b></p><p>Visit NorthBay Health Careers for recruitment FAQs and additional information.</p></div>

Patient Services Rep (Full Time Days) Ortho Rehab

Erlanger

<div><div><b>Patient Service Rep, EMG Contact Center</b> <b>(</b><b>46828</b><b>)</b> <b>-</b>Physician Practices Chattanooga, TN</div><div>
Patient Service Rep, EMG Contact Center</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:<br>
The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department.<br>
<br>
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.<br>
<br>
Education:<br>
Required:
<br>
High School graduate or equivalent.
<br>
<br>
Preferred:<br>
College courses in business, English and general office management or equivalent combination of education and experience.<br>
<br>
Experience:<br>
Required:<br>
Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.
<br>
<br>
Preferred:<br>
Two years' reception experience or general clerical experience.<br>
Prior IDX/Invision training desirable.
<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:<br>
N/A<br>
<br>
Preferred:<br>
N/A<br>
<br>
Department Position Summary:<br>
Performs a wide range of office functions including: computer data entry and word processing, filing, record keeping and reception duties. Ability to cross cover for other similar positions. Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed. Answering of department phone. Entering lab and/or radiology orders into invision during busy times. Sorting and distributing mail and other duties as assigned. Responsible for IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients. Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department. Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required.</p></div></div><p></p>

Patient Service Rep, EMG Contact Center

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Patient Services Rep - CNPA Foggy Bottom/Capitol Hill

Part-time Patient Services Rep - Salmon Creek 2

Patient Services Rep (Full Time Days) Ortho Rehab

Patient Service Rep, EMG Contact Center