patient services representative

TeamHealth

<div><div><div><b>TeamHealth</b> is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. <b>TeamHealth has been recognized by Newsweek as one of America&rsquo;s Greatest Workplaces in Health Care for 2025</b> &ndash;Becker&rsquo;s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!<br>
<br>
<b>What we Offer</b><br>
<p></p><ul><li>Career Growth Opportunities</li>
<li>A Culture anchored in a strong sense of belonging</li>
<li>Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment</li>
<li>401k (Discretionary match)</li>
<li>Generous PTO</li>
<li>8 Paid Holidays</li>
<li>Equipment Provided for Remote Roles</li>
</ul><p>
JOB DESCRIPTION OVERVIEW:
</p><p>The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient
<br>
Services Call Center, and BasePointe Billing Center in solving and researching complex client-related
<br>
issues.
</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul>
<li>
Resolve and research Team Health Client Services complaints. Suspend and unsuspend
<br>
accounts per Team Health affiliates.</li>
<li>Resolve and research hospital complaints relating to patient issues concerning billing and
<br>
charges.</li>
<li>Researching accounts on the system and requesting medical records.</li>
<li>Submitting researched accounts to Medical Coding for review.
</li><li>Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review.</li>
<li>Adjusting reviewed complaints after Medical Coding Manager or Medical Director has
<br>
approved and adjusting accounts per Team Health affiliates.</li>
<li>Corresponding with collection agency in order to coordinate the resolution of billing and
<br>
reimbursement related issues.
</li><li>Corresponding to resolve client-related issues to the Better Business Bureau and to the
<br>
Consumer Affairs office.</li>
<li>Handle the National Patient Services Call Center warm transfers for all business.</li>
<li>Processing NPSC and patient web site information.
</li><li>Processing NPSC ETM Tasks.</li>
<li>Processing incoming mail (LOD &ndash; Letters of Dispute &ndash; from service center or lockbox,
<br>
insurance update).
</li><li>Communicate and follow up all client complaints to Client Services Manager.
</li><li>Comply with mandatory requirements at the direction of the Client Services Manager.
</li><li>Assume other tasks, duties and responsibilities as assigned by the Client Services Manager.
</li></ul><p><b>Job Requirements:</b></p>
<p><b>
Requirement: *12 weeks of ONSITE training and can be remote/hybrid AFTER training is complete*</b><br>
<br>
<b>QUALIFICATIONS / EXPERIENCE:</b><br>
<br>
Excellent personal computer skills, including proficiency in Microsoft Office.<br>
Ability to handle
<br>
a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred.<br>
Excellent problem-solving, communication, organizational, and customer service skills.<br>
<br>
Education should be equivalent to completion of the 12th grade or a GED.<br>
A minimum of 6
<br>
months experience in a medical billing setting, with an emphasis on patient relations.<br>
<br>
Travel may be required to billing locations concerning the resolution of billing related issues.<br>
<br>
<br>
<b>SUPERVISORY RESPONSIBILITIES:</b><br>
<br>
None<br>
<br>
<br>
<b>PHYSICAL / ENVIRONMENTAL DEMANDS:</b><br>
<br>
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.<br>
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.<br>
</p>
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</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader"><b>Employee Type</b></h4>
Full-Time
</div><div><h4 class="jobSectionHeader"><b>Location</b></h4>
Louisville, TN (Hybrid)
</div><div><h4 class="jobSectionHeader"><b>Job Type</b></h4>
Admin - Clerical
</div><div><h4 class="jobSectionHeader"><b>Experience</b></h4>
Not Specified
</div><div><h4 class="jobSectionHeader"><b>Date Posted</b></h4>
12/23/2025</div></div></div></div></div><p></p>

Patient Services Representative

Central Maine Healthcare

<div>Overview:
<div>
Central Maine Healthcare is seeking a <b>Full Time, Patient Services Representative</b> to join our <b>Family Medicine Residency </b>team!</div><div></div><div><b><br>
Position Summary:</b></div><div></div><div><br>
The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.</div><div></div><div><b><br>
Education and Experience:</b></div><br>
<div></div><ul><li>
High school diploma or equivalent required.</li><li>
Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field.</li><li>
Prior medical office experience and knowledge of medical terminology preferred.</li><li>
Demonstrated proficiency with data entry/keyboarding preferred.</li></ul><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div></div><div><br>
CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.</div><div></div><div><b><br>
About Central Maine Healthcare:
</b></div><div>Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.</div><div></div><div><br>
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!</div>
Employment Status: Full Time Shift: Days</div>

Patient Services Representative - Family Medicine Residency

South Jersey Radiology Associates

Company Overview
<br>Since 1938, South Jersey Radiology Associates (SJRA) has been the region's premier, physician led medical imaging provider in South Jersey. Our highly-experienced team of 58 board-certified, subspecialized radiologists - including body imagers, interventional radiologists, musculoskeletal imagers, nuclear medicine radiologists, and women's imagers - interpret all radiology studies, from standard X-rays to the most complex procedures, across 16 clinical locations. SJRA is recognized as the region's first Diagnostic Imaging Center of Excellence and Comprehensive Breast Imaging Center by the American College of Radiology.
<br><br>
Job Description
<br><br>
<b>Schedule:</b> Monday to Friday, 7:30 am to 4:00 pm
<br><b>Location:</b> Haddonfield, NJ
<br>The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
<ul>
<li>Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use</li>
<li>Achieve accurate and complete data entry of each patient</li>
<li>Check insurance eligibility</li>
<li>Calculate deductibles and coinsurances</li>
<li>Collect and post co-pays, coinsurances and balances</li>
<li>Daily data entry/computer work</li>
<li>Keep accurate journal sheets of all payments posted</li>
<li>Schedule appointments. Explain studies, procedures and preps to patients</li>
<li>Answer the telephone, fax reports, request and release images</li>
<li>Contact referring physician offices as needed</li>
<li>Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations</li>
<li>Print and/or scan documents into patient accounts</li>
<li>Keep the work area stocked, orderly and clean</li>
<li>Release images to patients when necessary</li>
<li>Communicate information to radiologists, technologists, patients and referring physician office</li>
<li>Regular attendance</li>
<li>Punctuality and regular attendance</li>
<li>All other duties as assigned</li>
</ul>
QUALIFICATIONS
<br><ul>
<li>Experience in an administrative healthcare position preferred</li>
<li>Good computer skills, proficient keyboarding and data entry skills</li>
<li>Working knowledge of insurance and billing functions a plus</li>
<li>Knowledge of medical terminology and anatomy a plus</li>
<li>Excellent communication skills</li>
<li>High school diploma or equivalent</li>
<li>Detail oriented and ability to multitask in a busy work environment</li>
<li>Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)</li>
<li>Ability to communicate verbally and in writing with patients, their family members and coworkers</li>
</ul>
Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.
<br><br>
Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.
<br><br>
Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below)
<br><ul>
<li>Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations.</li>
<li>Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs.</li>
<li>Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit!</li>
<li>Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team.</li>
<li>Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage.</li>
<li>Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team!</li>
<li>401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions.</li>
<li>Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult.</li>
<li>Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family.</li>
<li>Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability.</li>
</ul>
About Lumexa Imaging
<br>Lumexa Imaging is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. South Jersey Radiology Associates (SJRA) established a partnership with Lumexa Imaging in 2022 to innovate patient care, accessing their best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.
<br><br>
South Jersey Radiology Associates (SJRA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or any other unlawful factor.

Patient Services Representative - Full time, daytime

Olympic Sports & Spine

<div><p><b>Patient Service Representative - Float.
</b></p><p><b><i>PSR Float provides &quot;fill-in&quot; coverage at all 20 clinics.</i></b></p><p></p><p><b><br>
Olympic Sports &amp; Spine (OSS) is looking for a Patient Service Representative - Float. </b>Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? And do you think &quot;delivering excellent customer service&quot; is more than just a tagline? Then you must be looking for a company like Olympic Sports &amp; Spine.</p><p><b>
Local Roots. Local Ownership. Local Commitment.</b></p><p></p><p><b><br>
Olympic Sports &amp; Spine (OSS) </b>is committed to <b>providing quality customer service</b> and<b> care</b> to our patients and being a<b> great employer to our employees</b>. All PSRs receive a <b>comprehensive training program</b> and <b>ongoing support</b>. In addition, OSS is offering an <b>$8,000 pay differential</b> for this position to reflect our appreciation and understanding of the commitment required to work at any OSS location.</p><p>
 This is a <b>full-time</b> position, <b>40 hours</b> per week are <b>guaranteed</b>. This job requires working <b>Monday - Friday</b> <b>(no weekends); </b>work hours may vary, but will begin no earlier than <b>7:20 a.m.</b> and end no later than <b>6:20 p.m</b>.</p><p></p><p><b><br>
Summary of Duties:</b></p><p>
Process all activity related to OSS's patient services. Patient service functions supported include patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Additionally, PSR will perform other daily operational functions associated with the front desk position.</p><p></p><p><b><br>
Manage all Aspects of High-Volume Patient Scheduling:</b></p><ul><li>
Receive incoming patient phone calls.</li><li>
Collect necessary information from patients for treatment and billing purposes.</li><li>
Verify insurance and obtain necessary authorizations if required.</li><li>
Fax appropriate paperwork to referral sources.</li><li>
Scan documents into the patient's account.</li><li>
Build and maintain all patient charts.</li><li>
Collect any money owed from patients, balance all money nightly, and print reports.</li><li>
Pull charts for the next day's appointments and make reminder calls</li><li>
Communicate with OSS staff through Outlook email.</li><li>
Communicate closely with billing and treating staff to resolve any patient issues.</li><li>
Open and sort mail daily.</li><li>
Perform related duties as required.</li><li>
Participate in educational activities and attend monthly staff meetings.</li></ul><p></p><p><br>
We offer <b>competitive salaries</b> and <b>excellent benefits. </b>Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits</p><p></p><p><b><br>
Education/Experience:
</b></p><p>Minimum High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience</p><p></p><p><b><br>
Equal Opportunity Statement</b></p><p>
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.</p></div>

Patient Service Rep. - Float

Hartford HealthCare

<div><p><b>Location Detail: </b>9 Farm Springs Rd Farmington (10566)</p><p><b>
Shift Detail: </b>Monday through Friday 8-430</p><p>
Work where <b>every moment matters</b>.<br>
<br>
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut&rsquo;s most comprehensive healthcare network.</p><p><br>
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women&rsquo;s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.</p><p></p><p><b><br>
Position:</b> Per Diem Patient Services Representative (PSR)</p><p><b>
Department:</b> Rehabilitation Network Central Support</p><p><b>
Schedule:</b> As needed; flexible hours M-F 7am - 7pm</p><p><b>
Location:</b> 9 Farm Springs Rd. Farmington, CT</p><p><b>
Reports To:</b> Supervisor of Rehab administration</p><p></p><p><b><br>
About the Role</b></p><p>
The Central Support Team is seeking a dependable and detail-oriented Per Diem Patient Services Representative (PSR) to assist with key administrative and insurance-related workflows. This role supports smooth patient access, timely processing of authorizations, and essential back-office functions across multiple service areas. Candidates should be adaptable, highly organized, and comfortable working in a fast-paced environment.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Submit initial authorizations, reauthorizations, and request end-date extension accurately and within required timelines.</li><li>
Conduct follow-up calls to insurance companies to confirm status, request updates, and resolve outstanding issues.</li><li>
Complete data entry from OnBase, ensuring all information is accurately captured in the appropriate systems and referrals.</li><li>
Perform workqueue follow-up, clearing, updating, and documenting actions according to department guidelines.</li><li>
Process and send faxes, maintain fax records, and ensure appropriate documentation is uploaded or indexed.</li><li>
Provide excellent customer service by responding to inquiries from internal and external stakeholders.</li><li>
Support general Central Support functions, including scheduling assistance, documentation updates, and workflow troubleshooting.</li><li>
Maintain compliance with departmental procedures, payer requirements, and HIPAA standards.</li><li>
Accurately enter, update, and manage patient information in the electronic health record (EHR).</li><li>
Troubleshoot scheduling or registration issues and escalate as needed.</li><li>
Follow department workflows to ensure compliance with regulatory, privacy (HIPAA), and organizational standards.</li><li>
Assist with special projects or high-volume periods within Central Support.</li><li>
Demonstrate flexibility by providing coverage for planned and unplanned staffing needs.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Qualifications</b></h3><br>
<ul><li>High school diploma or equivalent required; additional administrative or healthcare coursework preferred.</li><li>
Experience with insurance processes, authorizations, or referral management strongly preferred.</li><li>
Familiarity with OnBase, EHR systems, and healthcare workqueues is a plus.</li><li>
Strong communication skills, attention to detail, and ability to manage multiple priorities.</li><li>
Reliable, flexible, and able to respond to per diem scheduling needs on short notice.</li><li>
Commitment to confidentiality, accuracy, and patient-centered service.</li></ul><p><b>
What We Offer</b></p><ul><li>
Flexible per diem scheduling</li><li>
Opportunities to support vital Central Support operations</li><li>
Training and ongoing support</li><li><p>
Collaborative and mission-driven team environment</p><p><br>
We take great care of careers.</p><p></p><p><br>
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge &ndash; helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is <b>your moment</b>.</p></li></ul></div>

Patient Service Representative - Outpatient (Per Diem)

FMOL Health

<div><p>The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash. the PAR1 ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration.</p></div>
<br><div><p>Job Function :
</p><div><ul><li>Registration
<div><ul><li>Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner.
</li></ul><ul><li>Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system.
</li></ul><ul><li>Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually-oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration
</li></ul><ul><li>Ensures each patient is assigned only one medical record number.
</li></ul><ul><li>Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc.
</li></ul><ul><li>Extensively documents each encounter in account notes to ensure successful cross-function communication.
</li></ul><ul><li>Ensures orders are received and are consistent with tests/procedures.
</li></ul><ul><li>Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration.
</li></ul></div></li></ul><ul><li>Insurance and Benefits Knowledge
<div><ul><li>Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage and prior authorization
</li></ul><ul><li>Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered.
</li></ul><ul><li>Selects correct insurance plans in the registration software, in the correct order (primary versus secondary).
</li></ul><ul><li>Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient.
</li></ul><ul><li>Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output.
</li></ul><ul><li>Determines when patients may be eligible for financial assistance and directs patients to appropriate resources.
</li></ul></div></li></ul><ul><li>Financial Collections
<div><ul><li>Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure.
</li></ul><ul><li>Understands and explains the details of the out-of-pocket calculation.
</li></ul><ul><li>Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient.
</li></ul><ul><li>Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate.
</li></ul><ul><li>Collects cash, prints receipts, and balances cash drawers.
</li></ul></div></li></ul><ul><li>Other Duties as Assigned
<div><ul><li>Performs all other duties as assigned.</li></ul></div></li></ul></div></div>
<br><div><p>Education: High School diploma or equivalent.
</p><p>Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience.</p></div>

Patient Access Representative 1 - Hospital (PRN)

Banner Health

<div><p><b>Primary City/State:</b></p>
Sun City, Arizona<p></p><p><b>
Department Name:
</b></p>Lakes-Img Ctr<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><div><div><div><div><div><div><div><div><div><p>
Find your path in health care. We want to change the lives of those in our care &ndash; and the people who choose to take on this challenge. If you&rsquo;re ready to change lives, we want to hear from you.</p><p></p><p>
Join our team at Banner Imaging Thunderbird! As a Patient Access Services Representative, you&rsquo;ll be the first point of contact for patients, greeting and checking them in, verifying insurance and exam details, and assisting with scheduling and patient calls when necessary. You&rsquo;ll also handle tasks such as burning CDs, processing medical record releases, and collecting co-pays and payments at the time of service.</p><p></p><p>
Location: Banner Imaging (10474 W Thunderbird Rd, Suite 100)</p><p>
Schedule: Monday through Wednesday, 9:30AM to 8PM and Saturdays as needed</p><p></p><p>
If you&rsquo;re passionate about patient care and enjoy working in a fast-paced, team-driven setting, we&rsquo;d love to have you join us!</p></div></div></div></div></div></div></div></div></div><p></p>
Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health&rsquo;s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions.<p></p><p>
POSITION SUMMARY<br>
This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.<br>
<br>
CORE FUNCTIONS<br>
1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.<br>
<br>
2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient&rsquo;s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient&rsquo;s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.<br>
<br>
3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.<br>
<br>
4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).<br>
<br>
5. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.<br>
<br>
6. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient&rsquo;s needs in financial services.<br>
<br>
7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.<br>
<br>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.<br>
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9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors.<br>
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MINIMUM QUALIFICATIONS<br>
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High school diploma/GED or equivalent working knowledge.<br>
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Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.<br>
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Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required<br>
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Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.<br>
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PREFERRED QUALIFICATIONS<br>
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CHAA certification is preferred. Work experience with the Company&rsquo;s systems and processes is preferred. Previous cash collections experience is preferred.<br>
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Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

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