patient services representative

Tidelands Health

<div>Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health! 
Patient Services Representative III 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. Patient Services Representative III is responsible for scheduling complex, and specialized procedures across multiple EMR modules/platforms (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Will also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections. Fully competent at performing the common tasks and responsibilities under general supervision, this is the full level of proficiency that all employees are expected to achieve.
 
 
What you will do<ul><li>
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.</li>
<li>Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.</li>
<li>Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.</li>
<li>Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.</li>
<li>Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.</li>
<li>Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.</li>
<li>Organizes, expedites and follows-up on any paperwork related to patient care.</li></ul> 

Education Qualifications<ul><li>
High School Diploma or equivalent Required
</li><li>Associate's Degree with Medical Terminology course completion Preferred
</li></ul> 
Experience Qualifications<ul><li>
At least three (3) years of related customer facing healthcare experience with at least one (1) year scheduling or preregistering patients (On the job performance and demonstration of mastery of duties will be considered) Required
</li></ul> 
Skills and Abilities<ul><li>
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
</li><li>Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients&rsquo; families/visitors and clinical staff required
</li><li>Ability to perform with a high degree of accuracy and with meticulous attention to detail required
</li>Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required 
<li>
</li></ul> 
 
Physical Demand 
Light Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

Patient Services Representative

<div>Employee Type:
PRN
Work Shift:
Night - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health! 
Patient Services Representative III 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. Patient Services Representative III is responsible for scheduling complex, and specialized procedures across multiple EMR modules/platforms (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Will also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections. Fully competent at performing the common tasks and responsibilities under general supervision, this is the full level of proficiency that all employees are expected to achieve.
 
 
What you will do<ul><li>
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.</li>
<li>Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.</li>
<li>Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.</li>
<li>Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.</li>
<li>Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.</li>
<li>Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.</li>
<li>Organizes, expedites and follows-up on any paperwork related to patient care.</li></ul> 

Education Qualifications<ul><li>
High School Diploma or equivalent Required
</li><li>Associate's Degree with Medical Terminology course completion Preferred
</li></ul> 
Experience Qualifications<ul><li>
At least three (3) years of related customer facing healthcare experience with at least one (1) year scheduling or preregistering patients (On the job performance and demonstration of mastery of duties will be considered) Required
</li></ul> 
Skills and Abilities<ul><li>
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
</li><li>Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients&rsquo; families/visitors and clinical staff required
</li><li>Ability to perform with a high degree of accuracy and with meticulous attention to detail required
</li>Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required 
<li>
</li></ul> 
 
Physical Demand 
Light Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

<div>Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health! 
Patient Services Representative II 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.
 
 
What you will do<ul><li>
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.</li>
<li>Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.</li>
<li>Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.</li>
<li>Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.</li>
<li>Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.</li>
<li>Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.</li>
<li>Organizes, expedites and follows-up on any paperwork related to patient care.</li>
<li>Schedules various types of appointments for providers and communicates any necessary instructions to the patient.</li>
<li>Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.</li></ul> 

Education Qualifications<ul><li>
High School Diploma or equivalent Required
</li></ul> 
Experience Qualifications<ul><li>
Two (2) years of related customer experience, preferably in healthcare Required
</li><li>Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience
</li></ul> 
Skills and Abilities<ul><li>
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
</li><li>Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients&rsquo; families/visitors and clinical staff required
</li><li>Ability to perform with a high degree of accuracy and with meticulous attention to detail required
</li>Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required 
<li>
</li></ul> 
 
Physical Demand 
Light Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

Cancer Specialists of North Florida

<div><div><div><div><div><div><div><div><div>Cancer Specialists of North Florida is recruiting for an experienced Patient Services Representative for our busy Southside Office. The Patient Services Representative is responsible for performing the general business office functions ie: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. May assist patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Essential duties and responsibilities include the following:<ul><li>
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.</li><li>
Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.</li><li>
Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.</li><li>
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.</li><li>
Reviews Explanation of Benefits (EOB) for consistency.</li><li>
Submits files and processes all claims for payment. Researches and resolves claim delay issues.</li><li>
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.</li><li>
Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.</li><li>
Sets-up financial arrangements with patients as necessary.</li><li>
As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.</li><li>
All other duties as assigned.</li></ul>
Full-time position
Location Address: 7015 AC Skinner Parkway, Suite 1, Jacksonville, FL 32256
Education and/or Experience:<ul><li>
High School Diploma or equivalent required.</li><li>
Minimum two (2) years in a medical business office setting.</li></ul>
Compensation and Benefits:<ul><li>
Salary is commensurate with experience and qualifications</li></ul>
Cancer Specialists of North Florida is an &quot;EEO Employer&rdquo; and &ldquo;Drug Free Workplace&rdquo;</div></div></div></div></div></div></div></div></div>

UNM Hospital

<div>Minimum Offer
$ 16.99/hr.
Maximum Offer
$ 24.79/hr.
Compensation Disclaimer
Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.
Department: Patient Financial Services - UH 
FTE: 1.00 
Full Time 
Shift: Days 
Position Summary: 
Responsible for all patient accounts receivable functions as assigned. Reconcile, research, correct and submit third party claims and resubmit errors or denied claims. Communicate with insurance companies and government payers to resolve claim issues and ensure payment. Research and correct ICD 9, CPT coding, modifiers, revenue coding, occurrence codes and value codes as appropriate. Collaborate with the Income Support Division and the Medical Assistance Division in regards to eligibility for Medicaid. Interview and approve patients for UNMH charity programs. Provide customer service to patients by researching billing issues with various departments and resolving the issues. Reconcile remittance advices and patient accounts and resolve discrepancies. Ensure adherence to Hospital sand departmental policies and procedures. No patient care assignment.<div> 
Detailed responsibilities: 
<ul><li>CLAIMS - Reconcile, review, research, coordinate and justify changes to claim forms and submit completed claim forms to third party payers</li><li>CLAIMS - Reconcile and review remittances; research as necessary to determine proper accounts; research and obtain correct information; complete remittance process</li><li>DENIALS - Follow up on claims denials; contact appropriate party to research, coordinate and justify needed information; make appropriate corrections, obtain approvals and resubmit claims denials for payments; appeal denials through the payer required appeals process
</li><li>FINANCIAL ASSISTANCE - Interview patients and complete the application process for State/Government programs; maintain MOSAA certification with the State; interview and approve patients for UNM Hospital charity and discount programs</li><li>COLLECTIONS - Follow up on the collection of patient accounts, contact appropriate party (third party payers, other hospitals, patients) to obtain needed information; make appropriate corrections; obtain approvals and resubmit claim for payment</li><li>CLAIMS - Research unpaid claims; contact patients to obtain necessary information to assist with claims process; secure payments or negotiate payment plans</li><li>CASH - Reconcile and complete cash reconciliation reports; balance and post payments, contractual allowances, and denials</li><li>CREDIT - Research, resolve and reconcile credit balances to include processing the refund request or take back with a payer</li><li>COORDINATION - Work with various University Hospital departments to obtain additional information regarding services rendered to include correct coding and documentation</li><li>TRAINING - Perform training with registration and admitting personnel to assure proper registration and knowledge of business practices to include financial assistance programs</li><li>COMMUNICATION - Handle patient inquiries, complaints and customer service issues by phone, in person or via the email; research and resolve the issue
</li><li>DATA - Perform data entry and research using various hospital system programs</li><li>PATIENT ACCOUNTING - Maintain current knowledge of regulations for Third Party Payers, Medicare, Medicaid and knowledge of claims coding and formats</li><li>DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops</li><li>CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees</li></ul></div><h4 class="jobSectionHeader"> 
Qualifications</h4>
Related Education and Experience may be substituted for one another on a year for year basis.<div> 
Education: 
Essential: 
<ul><li>High School or GED Equivalent</li></ul></div> 
Experience: 
Essential: 
2 years directly related experience 
 
Nonessential: 
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, Va\ietnamese, or Navajo<div> 
Credentials: 
Essential: 
<ul><li>Not Applicable/Not Required</li></ul></div> 
Physical Conditions: 
Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<div> 
Working conditions: 
Essential: 
<ul><li>No or min hazard, physical risk, office environment
</li><li>Tuberculosis testing is completed upon hire and additionally as required</li></ul></div></div>

PATIENT SERVICES REPRESENTATIVE

Aviva Health

<div>WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve. 
BENEFITS INCLUDED:
<ul>
<li>Monday - Friday Scheduling</li>
<li>Paid Holidays</li>
<li>PTO</li>
<li>Comprehensive Medical, Dental, and Vision Coverage</li>
<li>403(b) Retirement with Employer Match</li></ul> 


POSITION PURPOSE:

Under the supervision of the Patient Services Rep Supervisor or Clinic Manager, the Patient Services Representative II (PSR II) utilizes established procedures to ensure efficient and effective flow of patients through joint planning and problem solving with clinic staff and volunteers. 


ESSENTIAL FUNCTIONS:
<ul>
<li>Register patients at the time of appointment; complete all necessary paperwork; assist patients with paperwork to ensure completion as needed.</li>
<li>Screen new patients for eligibility, collect all financial and demographic information and prepare patient&rsquo;s chart. Photocopy insurance or other third-party payer information.</li>
<li>Prepare patient charts for appointments and verify demographics and financial information including verifying continued eligibility with patients upon checking in. Update patient charts and computer files.</li>
<li>Answer all telephone calls courteously, take messages or transfer calls to appropriate person and regularly communicate with patients on hold so that they do not feel ignored.</li>
<li>Schedule patient visits.</li>
<li>Calculate individual patient charges for services; collect payment and/or explain payment process.</li>
<li>Record receipt of fees in practice management system.</li>
<li>Complete assigned typing, including clinic letters and forms as requested.</li>
<li>Perform a wide range of general office procedures necessary to ensure the smooth operation of the clinic.</li>
<li>Attend in-services and other required meetings.</li>
<li>Follow all Aviva Health policies and procedures.</li>
<li>Work at different clinics daily, weekly and monthly.</li>
<li>Is prepared to begin each shift at the designated location at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the job.</li>
<li>Scrub patient charts for required billing and treatment paperwork.</li>
<li>Work required front office buckets for scheduling and GAP list tasks.</li>
<li>Call center duties: Answer telephone, register new patients, update demographic information in EMR, schedule and review appointment information with patient; remind patient when to arrive, what to bring to appointment and of cancellation/no-show policy, and answer any questions. Screen new patients for eligibility, collect financial information, take insurance or other third-party payer information, and prepare chart.</li></ul> 


PROFESSIONAL QUALITIES:
<ul>
<li>Display a high level of initiative, effort, and commitment to completing assignments efficiently and timely. Work with minimal supervision and exercise sound judgment and attention to detail.</li>
<li>Conform to safety work ethics, be flexible and show dedication to the position and community.</li>
<li>Promote positive customer relations and service to both internal and external customers in a non-discriminatory, confidential, professional, and friendly manner that builds dignity for each individual person.</li></ul> 


QUALIFICATIONS:
<ul>
<li>High school graduate or equivalent education.</li>
<li>Must possess knowledge of Practice Management and Electronic Medical Records.</li>
<li>Knowledge of collection procedures and laws preferred.</li>
<li>Must be able to type 40 wpm and operate a 10-key adding machine by touch.</li>
<li>One (1) year clerical experience in a front facing position required.</li>
<li>One (1) year clerical experience in a clinical or health care position preferred.</li>
<li>Familiarity with medical terminology and anatomy and knowledge of office practices and procedures.
<ul><li>Ability to be cross trained in Specialties, Family Medicine, and Pediatrics duties.</li>
<li>Ability to be trained in call center, insurance coordination, Gap List, and chart scrubbing.</li></ul></li> 
</ul>
WORKING CONDITIONS:

Must be able to perform the following physical requirements:
<ul>
<li>In-person work during normal clinic hours; will require traveling to work in multiple outlying clinics.</li>
<li>Flexibility with differing location assignments daily, weekly, or monthly.</li>
<li>Remain in a stationary position 85% of the day while performing administrative duties.</li>
<li>Move or traverse 15% of the day throughout clinic to perform administrative duties.</li>
<li>Operate equipment 85% of the day using a computer and other office equipment.</li>
<li>Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.</li>
<li>Able to move or transport up to 15 pounds while using equipment or performing administrative functions.</li>
<li>Typically work indoors in heat-controlled environment but with possible periodic work in a non-heat controlled mobile medical unit resulting in potential exposure to extremes in cold or hot temperatures.</li>
<li>OSHA Exposure Category &ndash; Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.</li></ul> 


DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Director of Human Resources or their designee by email.</div>

Patient Services Representative II

Carmel Pediatrics

Patient Care Coordinator (Part-Time)Carmel Pediatrics &ndash; Carmel, INPosition Type: Part-Time (Year-Round) Schedule: Tuesday, Thursday, Friday or Monday, Tuesday | 8:00 AM &ndash; 5:00 PM (2 Positions) Pay: $16.00/hour (Non-Exempt)About UsAt Carmel Pediatrics, we are dedicated to providing compassionate, high-quality care to children and their families in a warm, welcoming environment. Our front desk team plays a vital role in creating a positive first impression and ensuring each visit is smooth, friendly, and efficient.We are seeking a long-term team member who thrives in a pediatric setting and is passionate about working with children and families. This is not a seasonal or summer-only position.Position SummaryThe Patient Care Coordinator is the first point of contact for our patients and families. This role requires a friendly, energetic, and engaging personality with the ability to create a welcoming atmosphere for children of all ages.Key Responsibilities<ul><li>Warmly greet patients and families, creating a positive and comforting environment</li><li>Check patients in and out efficiently and accurately</li><li>Schedule appointments and manage provider calendars</li><li>Answer incoming calls and assist with patient inquiries</li><li>Verify insurance and collect copays/balances as appropriate</li><li>Prepare and maintain patient charts according to office standards</li><li>Assist with administrative tasks and special projects as assigned</li><li>Maintain a clean, organized, and child-friendly front desk area</li></ul>What We&rsquo;re Looking For<ul><li>A bright, outgoing, and engaging personality&mdash;someone who genuinely enjoys interacting with children and families</li><li>Strong communication skills (both written and verbal)</li><li>A compassionate, patient, and positive attitude</li><li>Ability to multitask and stay organized in a fast-paced environment</li><li>Dependability and a strong work ethic</li><li>Team-oriented mindset with the ability to work independently when needed</li><li>Professional appearance (business casual attire)</li></ul>Required Qualifications<ul><li>High school diploma or GED required</li><li>Minimum of 2 years of experience in an office setting (medical office experience preferred)</li><li>Ability to lift up to 20 pounds</li><li>Ability to sit, stand, and move throughout the day</li><li>Flexibility and reliability in scheduling</li></ul>Why Join Carmel Pediatrics?<ul><li>Supportive, team-oriented work environment</li><li>Opportunity to make a meaningful impact in children&rsquo;s lives</li><li>Fun, upbeat atmosphere focused on family-centered care</li><li>Consistent, year-round part-time schedule</li></ul>If you are enthusiastic, dependable, and love working with children, we would love to hear from you!Job Type: Part-timePay: $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

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