patient services representative

Recruiter for Healthcare

Summary:The Practice Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the medical records process, patient and physician scheduling, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.Responsibilities:Greeting patients, answering phones and scheduling appointmentsCollection of accurate patient demographicsAnswers telephones in a prompt and courteous mannerInsurance verificationReferral processingWill be responsible for charge entry and patient balance processing and the daily reconciliation of charges and paymentsDisplays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situationsEnsures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate mannerManage, copy, and review medical records to ensure accuracyCoordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office suppliesEducation/Experience:High School Diploma/GED5 years of experience in a Physician Practice requiredCompletion of Medical Office Assistant program preferredHealthcare management/administration certification preferredEMR/EHR experience preferred, NextGen or Athena experience preferredProficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is requiredWillingness to be flexible and adaptable in a complex, matrix environmentJob Type: Full-timePay: From $1.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual Spanish Patient Services Representative

St. Charles Health System

Pay range: $20.88 - $27.14 hourly, varies on experience.Family Care Clinic - LaPine, Oregon
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 
TITLE: Patient Service Representative 1
 REPORTS TO POSITION: Clinic Supervisor/Manager
 DEPARTMENT: St. Charles Medical Group
 DATE LAST REVIEWED: January 2025
 
OUR VISION: Creating America’s healthiest community, together
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
 
POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Patient Scheduling
 
<ul>
<li>Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.</li>
<li>Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.</li>
</ul>
Pre-Arrival and Financial Clearance
 
<ul>
<li>Performs real time eligibility (RTE) for insurance benefits.</li>
<li>Uses RTE information to accurately route scheduling requests or schedule appointments.</li>
<li>Ensures authorization is linked to all appointments at the time of check in.</li>
<li>Reconciles daily schedules with appointment reports.</li>
<li>Responsible for addressing registration related work queue items that require resolution prior to encounter closure.</li>
</ul>
Patient Registration
 
<ul>
<li>Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.</li>
<li>Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.</li>
<li>At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services.</li>
</ul>
Clinic Daily Operations
 
<ul>
<li>Maintains patient access related departmental files, programs and lists.</li>
<li>Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.</li>
<li>Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.</li>
<li>Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.</li>
<li>Faxing, scanning, indexing medical records into document management system.</li>
<li>Opening and distributing incoming communications (mail, paper and electronic faxes).</li>
</ul>
Customer Service
 
<ul>
<li>Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.</li>
<li>Supports the vision, mission, and values of the organization in all respects.</li>
<li>Provides direction and assistance to patients as needed.</li>
<li>Faciltates scheduling of, or arranges for interpretive services for patients as needed.</li>
<li>Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.</li>
<li>Provides and maintains a safe environment for caregivers, patients, and guests.</li>
<li>Supports the onboarding process of new caregivers to the department.</li>
<li>Conducts all activities with the highest standards of professionalism and confidentiality.</li>
<li>Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.</li>
<li>May perform additional duties of similar complexity within the organization, as required or assigned.</li>
</ul>
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
 Preferred: N/A
 
EXPERIENCE: 
Required: N/A
 Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Communication/Interpersonal
 Ability to work as part of a Care Team with providers and clinical staff.
 Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
 Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
 Strong team working and collaborative skills.
 
Organizational
 Ability to multi-task and work independently.
 Attention to detail.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 
Mathematical Skills: 
Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 
Language Skills: 
Read, write, speak, and understand English.
 
Computer
 Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
.
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
As Scheduled (may include weekends and holidays)
 
Shift Start& End Time: 
0730-1800

Patient Service Representative

ALFA Medical Investment Fund

Position: International Patient Care Representative Location: &#350;i&#351;li, IstanbulAbout DentSpa ClinicFounded in 2018, DentSpa Clinic has quickly become a leading name in Turkey&rsquo;s dental tourism sector, welcoming patients from all around the world. Our team of 200+ professionals represents over 13 nationalities and speaks 7 languages. We pride ourselves on combining medical excellence with a smooth, patient-focused journey.Position Overview: We are looking for a detail-oriented and compassionate International Patient Care Representative to join our planning team. This position focuses on organizing and tracking treatment plans, managing communication with patients after their procedures, and ensuring they receive continuous support and follow-up once they return home.Responsibilities:<ul><li>Assist in tracking international patients&rsquo; treatment timelines and case progress.</li><li>Communicate with patients post-treatment to ensure satisfaction and provide aftercare guidance.</li><li>Prepare and update treatment reports and patient records accurately.</li><li>Support in addressing patient concerns and ensuring smooth communication during the aftercare period.</li></ul>Requirements:<ul><li>Languages: Fluency in English and French (both written and spoken) is mandatory.</li><li>Education: Bachelor&rsquo;s degree in a related field.</li><li>Experience: At least 1 year of experience in an international environment, preferably in the medical, hospitality, or customer service sectors.</li><li>Excellent communication, organization, and time management skills.</li><li>Patient-centered mindset and attention to detail.</li></ul>What We Offer<ul><li>Paid annual leave and Multinet meal allowance</li><li>Employee and family discounts on dental treatments</li><li>Ongoing professional development and training provided by dentists and sales leaders</li><li>Language and career growth support sponsored by the company</li><li>A collaborative, multicultural environment that encourages initiative and personal growth</li></ul>Working Hours: Monday to Friday, 10:00 &ndash; 19:00 Saturday: Remote (after completing the probationary period)Apply now and help us create confident smiles across the globe.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>Please state your salary expectation.</li><li>Are you both fluent in English and French?</li><li>Can you commute to &#350;i&#351;li/Mecidiyek&ouml;y?</li><li>Do you have both residence permit and registered adress to stay in Turkey?</li></ul>

International Patient Care Specialist

UNC Health

<div>Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: 
Provides 
professional medical services to patients. 
Responsibilities: 
1. Provides professional medical services to patients. 
2. Exercises independent professional judgment in the care and treatment of patients. 
3. Orders and prescribes medical treatment, diagnostic testing, nursing care and other health and medical services. Prescribes medically appropriate pharmaceuticals. 
4. Consults and counsels with patients and families. Provides health and medical education to patients and families. 
5. Refers patients as needed to appropriate medial specialists and other health care professionals to assure appropriate multidisciplinary care is provided. 
6. Documents medical and clinical care in the patient's medial record. Assigns the appropriate diagnostic and procedural codes to permit third party insurance billing. 
7. Supervises other medical professionals. 
8. Adheres to the principles of medical ethics.<div> 
Other information: 
Education Requirements: 
<ul><li>Active member of the Rex Hospital Medical Staff, including meeting the Board Certification requirements. Graduation from an accredited school of medicine.</li></ul>
Licensure/Certification Requirements: 
<ul><li>Board Certified OB-GYN, DEA;ACLS;MD</li></ul>
Professional Experience Requirements: 
<ul><li>Prefer prior hospitalist experience.</li></ul>
Knowledge/Skills/and Abilities Requirements: 
<ul><li>Language Skills: Should be able to communicate proficiently in English. REASONING ABILITYHigh-level quantitative and qualitative reason skills are essential in order to diagnosis medical and clinical issues presented by patients.CERTIFICATES, LICENSES, REGISTRATIONSNorth Carolina Medical License, DEA License, BLS/ACLS certification preferred. Board certified in Internal Medicine.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. the employee is occasionally required to stand, walk, kneel, bend and reach with hands and arms. Specific vision abilities required by this job include close vision. Ability to lift up to 25 pounds required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physician generally works in a medical office setting. The noise level in the work environment is usually moderate. Reasoning Ability: High-level quantitative and qualitative reason skills are essential in order to diagnosis medical and clinical issues presented by patients.</li></ul></div><h3 class="jobSectionHeader"> 
Job Details</h3>
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care 
Organization Unit: Patient Accounting
Work Type: Full Time 
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Weekend
Location of Job: PARDEESUPP
Exempt From Overtime: Exempt: No 
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.</div>

Patient Access Representative I

NMC Health plc

<div><ul><li>The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
</li><li>He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports.</li></ul></div>
 <div><div><ul><li>Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
</li><li>Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
</li><li>Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CosmeSurge rules.
</li><li>Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
</li><li>Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
</li><li>Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
</li><li>Assist with the conduction and coordination of company&rsquo;s promotional campaigns
</li><li>Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.
</li><li>Keep patient data and records updated and maintain confidentiality of patient information.
</li><li>Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
</li><li>Keep the Branch Manager informed of work-related activities and issues.
</li><li>Will attend all such departmental meetings and training sessions.
</li><li>Respond to patient&rsquo;s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
</li><li>Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
</li><li>Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
</li><li>Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.
</li><li>Act as a coordinator between patient, doctor and administration department
</li><li>Explain services available and need for the proper use of it
</li><li>Manage front desk practice correspondence and administration
</li><li>Work towards achieving the best when it comes to the number of visits at the Centre
</li><li>Take extra care of any VIP patient and keep the Branch Manager updated
</li><li>Be updated about the accepted insurance cards in the Clinic</li></ul></div></div>
 <div><ul><li>Any Bachelor degree preferred
</li><li>Minimum 2-4 years in a similar organization</li></ul></div>

Senior Patient Admin Executive

Endeavor Health

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Patient Service Representative and Insurance Verifier, Rehab Services Position Highlights: <ul><li>Position: Patient Service Representative and Insurance Verifier, Rehab Services</li><li>Location: Arlington Heights, IL</li><li>Full-Time (40 hours)</li><li>Hours: Monday 11am - 7:30pm, Tuesday 9am-5:30pm, Wednesday 9am-5:30pm, Thursday 9:30am - 6pm, Friday 8:30am - 5pm, Every 5th Saturday 6:45am-3:15pm, Wednesday off when working a Saturday</li><li>Required Travel: no</li></ul> Job Summary: Under general supervision and according to established policies and procedures, responsible for providing out-patient, rehabilitation patients with timely and accurate pre-registrations, registrations, order management, charge capture, and medical information systems. Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured. Interacts in a customer-focused manner to ensure the needs of patients and their families are met. What you will do: <ul><li>Performs patient registration functions in a courteous and professional manner according to established policies and procedures.</li><li>Greets and registers patients.</li><li>Collects and analyzes all required data necessary to pre-register and register patients. Interacts with patients, their representatives, employers and others in person or over the telephone, and reviews new and previously recorded information. Analyzes and electronically records data and processes transactions into the hospital computer system. Follows HIPAA, payer and other applicable regulations and standards for registration.</li><li>Uses on-line physician ordering systems to retrieve and interpret physician orders/HMO authorizations for service and/or appointment schedules, enters appropriate codes into computer system. Contacts physicians or physician office staff for additional clinical information.</li><li>Explains, secures and witnesses all required signatures. Completes the Medicare Secondary Payer (MSP) questionnaire when applicable.</li><li>Scans insurance cards, IDs, insurance referrals and authorizations, consents, physician orders, HIPAA, Medicare Advance Beneficiary Notice and other regulatory paperwork into hospital's document imaging system. Prepares required forms, documents and reports including labels, medical record forms, Medicare ABN and other special documents. Produces and distributes these as appropriate.</li><li>Escorts patients to and from treatment areas as needed.</li><li>Processes generated paperwork. Assembles and disassembles patient charts as required and prepares charts for Medical Records pick-up. Scans medical records in accordance with the guidelines set by Medical Records Department.</li><li>Prepares and maintains logs and reports of various data of patient registrations.</li><li>Converts to manual processes and procedures for scheduled and unscheduled computer system downtimes, organizes and maintains all data to ensure a prompt and accurate recovery.</li><li>Reconciles daily cash receipts with the day's cash activity, credit card journal report and computer cash drawer.</li><li>Attends mandatory staff meetings, maintains familiarity with all memos, emails and pertinent information regarding policy and procedure updates retaining them for future reference, understands changes and incorporates them into personal routines. Communicates with Supervisor or Director any problems or questions pertaining to duties and established policies and procedures or, prior to implementation, to any revised protocols.</li><li>Receives, properly responds to, or redirects telephone, electronic, and in-person inquiries from patients, their representative, payers, physicians and their staff, internal departments, and other persons and entities. Diffuses tense situations, problem solves, keeps situations from escalating, has a calming effect on all external and internal customers. Maintains confidentiality of patient's personal health information</li><li>Performs related duties as assigned including, but not limited to, filing, assisting patients to complete the computerized rehab outcome database, sorting mail, photocopying information, replenishing supplies and organizing/cleaning/disinfecting work area before shift completion, and performing next day set-up, including appointment confirmation, pre-registrations, and chart prep.</li><li>Assists and contributes to the training of new employees</li><li>Accepts and completes special assignments, projects and other duties as required or assigned under the supervision of the Supervisor, Manager, or Director.</li><li>Ability to maintain flexible work schedules including weekends and multiple registration locations</li></ul> What you will need: <ul><li>Education: High School diploma or GED required. Associates Degree Preferred.</li><li>Certification: Valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.</li><li>Experience: Minimum of one to two years of registration, scheduling, or customer service experience in a healthcare setting preferred.</li><li>Unique or Preferred Skills:</li><li>Knowledge of health insurances, medical terminology and anatomy preferred.</li><li>Strong data entry and keyboarding skills preferred.</li><li>Knowledge of Microsoft Office Suite preferred. Manual dexterity to operate various office machines required.</li><li>Basic level of analytical ability is required in order to read and understand simple instructions, enter date into logs, charts, and records, maintain files and the like.</li><li>Significant level of interpersonal and verbal communication skills are required in using tact and sensitivity to conduct interviews for the exchange of information on factual matters, understand and transmit instructions, and interact with patients, physician offers, various administrators, other hospital personnel and external contacts.</li><li>Work is performed in accordance with detailed hospital and department policies and procedures but it does require technical knowledge or in-depth, experience-based knowledge in order to analyze and interpret information.</li></ul> Physical Demands: Work requires the ability to walk or stand for an hour or extended periods at a time, lift or carry objects weighing more than 20 pounds, push or pull supply carts, gurneys or wheelchairs, closely examine images or reports, proofread and check documents for errors, use a keyboard to enter, retrieve or transform words or data. Benefits (For full time or part time positions): <ul><li>Premium pay for eligible employees</li><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Patient Service Representative and Insurance Verifier, Rehab Services

VIP Doctor

Senior Customer Service RepresentativeLocation: DubaiEmployment Type: Full-timeExperience Level: Senior______________About Us:We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic &amp; European Languages is an advantage.______________Key Responsibilities:<ul><li>Answer inbound calls</li></ul><ul><li>Schedule and coordinate patient appointments</li></ul><ul><li>Provide information about services, eligibility, and care plans</li></ul><ul><li>Maintain accurate records and documentation in our CRM system</li></ul><ul><li>Handle service-related concerns and resolve issues promptly and professionally</li></ul><ul><li>Collaborate with doctors, nursing staff and field personnel</li></ul><ul><li>Follow up with clients to ensure satisfaction and care continuity</li></ul>______________Qualifications:<ul><li>Previous experience in customer service with at least 4 years, preferably in healthcare industry</li></ul><ul><li>Excellent communication and interpersonal skills</li></ul><ul><li>Proficient in Microsoft Office and CRM systems</li></ul><ul><li>Ability to multitask and stay organized under pressure</li></ul><ul><li>Empathy, patience, and professionalism when dealing with sensitive situations</li></ul><ul><li>College degree; healthcare training is a plus</li></ul>______________Qualified candidates may submit their updated CV tohr@vipdoctor247.comJob Type: Full-time

Senior Customer Service Representative

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