patient services representative

NorthStar Medical Management, Inc.

<div>Patient Services Representative 
Rocky Mountain Medical Center is seeking a self-motivated and detail-oriented individual to join our fast-paced, multi-specialty practice as a Patient Services Representative within our Medical Billing Department.

This position plays a key role in supporting front-end financial operations, including patient payments, account inquiries, and daily cash handling. The ideal candidate will be professional, organized, and able to work both independently and collaboratively in a team environment. 
Key Responsibilities:
<ul>
<li>Process patient and insurance payments accurately and efficiently</li>
<li>Balance and reconcile cash drawer on a daily basis</li>
<li>Prepare and complete daily deposits</li>
<li>Sort and distribute incoming mail</li>
<li>Respond to patient account inquiries in a timely and professional manner</li>
<li>Maintain accuracy and attention to detail in all financial transactions</li></ul> 


Qualifications:
<ul>
<li>Strong attention to detail and organizational skills</li>
<li>Excellent customer service and communication skills</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Previous medical office or billing experience preferred, but not required</li></ul> 


Schedule:
<ul>
<li>Standard hours: Monday&ndash;Friday, 7:45 AM &ndash; 4:45 PM</li>
<li>Flexibility required to work until 5:30 PM when coverage is needed. 
</li>
<li>No nights or weekends</li></ul></div>

Patient Services Representative

Lafayette Regional Health Center

<div>Do you want to join an organization that invests in you as a Patient Services Representative? At Lafayette Regional Health Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The Patient Services Representative functions as the receptionist for all clinic services and visitors. Duties and responsibilities include registration, appointment calls, inputting charges, and collecting and/or posting patient payments. General knowledge of HMO/PPO/MC-Plus insurance and government insurance programs. Is tactful and courteous in personal contacts and telephone conversations. Displays cooperation and courtesy in dealing with patients, visitors, physicians, and all clinic staff. Works closely with other clinic personnel for the delivery of quality patient care. Accepts responsibility for completing any other tasks as needed or as requested by the Practice Manager. May include CPT coding / ICD coding or review of the appropriateness of, filing and referrals for continued care.<h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li>
Prefer two years related experience in a medical business office or registration area</li><li>
Medical terminology knowledge</li><li>
Basic ICD-9/ICD-10 and CPT &ndash; 4 and HCPCS knowledge</li><li>
High School Graduate / GED</li></ul><h5 class="jobSectionHeader">
Benefits</h5>
Lafayette Regional Health Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Lafayette Regional Health Center is a 25+ bed critical access hospital. Our hospital is accredited by the Joint Commission. We are known for compassionate and high-quality acute and outpatient medical care services in a small-town environment. We operate three physician clinics throughout Lafayette County. Patients enjoy the comfort of knowing they&rsquo;re receiving quality healthcare in their hometown. We are located in historic Lexington, Missouri, 50 miles east of Kansas City. Our hospital is part of HCA Healthcare Midwest Health, a network of hospitals in Kansas City and the surrounding areas.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Services Representative opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Evergreen Health

<div>Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health&rsquo;s primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care.
As part of the Essential Functions for this role, the Patient Services Representative:<ul><li>
Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient</li><li>
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols</li><li>
Manages the scheduling of interpretation services for non-English speaking patients for Evergreen&rsquo;s primary care facility. Confirms the day prior to appointment.</li><li>
Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information</li><li>
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients</li><li>
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings</li></ul> 
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential 
Job Type: Full-time; Monday, Wednesday 11:15 - 7:15, Tuesday, Thursday, Friday 9:15 - 5:15
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems<div> 
What Evergreen Health Offers You:<ul><li>
Multiple comprehensive medical health insurance plans for you to choose from</li><li>
Dental and Vision coverage at no cost to you</li><li>
Paid Time Off package that equals 4 weeks of time in your first year</li><li>
403b with a generous company match</li><li>
Paid parking or monthly metro pass</li><li>
Professional development opportunities</li><li>
Paid lunch breaks</li></ul>
Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.</div></div>

Area Substance Abuse Council

<div>Description:

Realize a career with meaning&mdash;improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.
As a patient services representative, you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services.
Key Duties:<ul><li>
Provide excellent customer service at all times.</li><li>
Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors.</li><li>
Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary.</li><li>
Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments.</li><li>
Collect patient payments, enter patient demographic information into the electronic health record (EHR).</li><li>
Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate and timely remittance and inform patients of their financial responsibilities accordingly.</li><li>
Manage patient correspondence via phone, fax, mail, letter, email, and text.</li><li>
Assist in the maintenance of the patient closed file record system.</li><li>
Perform office opening and closing duties. Maintain tidiness of waiting areas, reception areas, copy/supply rooms, and staff lounges throughout the day.</li><li>
Accomplish projects as a team member or individual as assigned.</li><li>
Reconcile cash drawer to ensure accuracy and complete deposits when applicable in accordance with agency guidelines</li><li>
Safely operate a vehicle for job-related travel, such as attending off-site meetings, and visiting community partners or service locations.</li></ul>
Requirements:

Qualified candidates will have a high school diploma or equivalent, and at least 1 year of office or administrative experience. Candidates should have strong organizational skills with the ability to prioritize tasks and handle multiple competing responsibilities. Excellent communication skills are required, both verbal and written, with the ability to effectively interact with patients, staff, and external stakeholders. Candidates will also exhibit attention to detail and accuracy in data entry, report generation, and filing. A valid driver's license is also required as well as the ability to pass an extensive background check.
Salary &amp; Benefits
Asac offers a competitive compensation with a starting pay of $18.90 per hour.
Full-time staff are eligible for a complete benefit package including, Health and Dental, FSA, company paid Life/AD&amp;D/Short and Long Term Disability and Voluntary Life Insurance. Staff are eligible for our Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and a generous Vacation, Personal Time and Sick Leave Plan.
Join the area&rsquo;s leader in prevention, treatment, and recovery of substance use disorders and problem gambling. Apply now and take the first step toward a fulfilling career.
ASAC is an Equal Opportunity Employer.</div>

Accessia Health

<div>Accessia Health is a national nonprofit organization dedicated to improving access to care for individuals with rare and chronic medical conditions. We operate in a highly regulated healthcare environment and are committed to operational excellence, compliance, and mission-driven service.<h2 class="jobSectionHeader">
Position Summary</h2>
The Patient Services Representative (PSR) serves as the first point of contact for patients, healthcare providers, caregivers, and authorized representatives seeking assistance. This role provides accurate information regarding program eligibility, application requirements, and available resources while ensuring timely and compliant documentation processing.
The PSR performs structured eligibility review, data entry, and documentation management in accordance with HIPAA, internal policies, and funding requirements.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Respond to inbound and outbound calls, emails, and written inquiries regarding program eligibility and application procedures</li><li>
Provide accurate information regarding program guidelines, covered and non-covered services, and enrollment processes</li><li>
Review, verify, and process eligibility and assistance documentation in accordance with established procedures</li><li>
Enter and maintain complete and accurate data in the organization's patient management system</li><li>
Initiate follow-up communication when additional documentation or clarification is required</li><li>
Verify continued eligibility for active patients in accordance with program requirements</li><li>
Identify and correct documentation errors in a timely manner</li><li>
Maintain strict confidentiality of patient and organizational information</li><li>
Comply with HIPAA privacy requirements and internal compliance standards</li><li>
Complete assigned duties within established productivity and quality benchmarks</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
High school diploma or equivalent required</li><li>
1&ndash;3 years of experience in healthcare, call center, benefits coordination, insurance navigation, or related service environment</li><li>
Proficiency in Microsoft Office applications and data entry systems</li><li>
Basic mathematical ability sufficient to calculate income-based eligibility thresholds</li><li>
Ability to communicate clearly in written and verbal formats</li><li>
Ability to manage multiple tasks in a structured, high-volume work environment</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Associate or bachelor's degree in healthcare, social work, or related field</li><li>
Working knowledge of Medicare, Medicaid, Marketplace, and commercial insurance plans</li></ul><h2 class="jobSectionHeader">
Employment Requirements</h2><ul><li>
Must reside and work within the Commonwealth of Virginia at the time of hire and throughout employment</li><li>
Must be authorized to work in the United States</li><li>
No visa sponsorship available</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
Accessia Health offers a comprehensive benefits package including medical, dental, vision, employer-paid life and disability insurance, retirement plan options, paid time off, and holidays. Compensation is commensurate with experience and internal equity.
Accessia Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other status protected under applicable law.</div>

Bon Secours

<div>With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
Reports to: Practice Manager/Supervisor
# of Direct Reports: 0
Primary Function/General Purpose of Position
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Job Functions<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School Diploma or GED (required)
Work Experience
Prior experience in patient registration/healthcare (preferred)
Training
None
Language
None 
Skills
Hard/Tech/Clinical Skills:
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Soft/Interpersonal Skills:
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

<div>With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
Reports to: Practice Manager/Supervisor
# of Direct Reports: 0
Primary Function/General Purpose of Position
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Job Functions<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School Diploma or GED (required)
Work Experience
Prior experience in patient registration/healthcare (preferred)
Training
None
Language
None
Skills
Hard/Tech/Clinical Skills:
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Soft/Interpersonal Skills:
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

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