patient services representative

Neighborhood Healthcare

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 414,995 medical, dental, and behavioral health visits from more than 87,099 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Lead Patient Services Representative will maintain an efficient workflow in the clinic by assigning specific tasks to other Patient Services Representatives (PSR). This role will increase patient experience by incorporating resolved complaints into ongoing training for the team. Additionally, this role will assist with coaching, training, and development of the team.

Responsibilities
<ul>
<li>Provides functional direction to assigned PSRs, including scheduling assignments, coordinating workflows, and assigning priorities</li>
<li>Maintains courteous relations with patients and staff, responds to appointments/front desk complaints and problems</li>
<li>Acts as liaison between billing office and site</li>
<li>Supports and responds to questions from the team; provides one-on-one coaching, as needed</li>
<li>Trains and orients new hires to standard protocols, policies, and procedures in the clinic</li>
<li>Assists management with monitoring team performance and facilitate additional team training, as needed</li>
<li>Provides department improvement recommendations to management, including policies, procedures, equipment, and functional guidelines</li>
<li>Engages with patients to schedule appointments and obtain relevant information to determine priority appointment scheduling needs</li>
<li>Notifies patients of appointments, including appointment date/time; updates/confirms appointment changes for cancellations, and notifies patients of available alternate appointment dates/times</li>
<li>Ensures current providers/patients schedules are accurate; makes changes in accordance with authorized procedures and ensures distribution of next day schedules to designated areas</li>
<li>Provides reception and registration for patient in designated areas, including appointment verifications, completed registration forms, contact and insurance verifications, and collection of co-pays/fees for current visit and any outstanding balances</li>
<li>Performs check-out processes for patients leaving treatment areas by reviewing their encounter forms for disposition instructions; provides patient with treatment plan and cost, as needed</li>
<li>Manages cash control procedures of balancing total cash payments with encounters received to ensure accuracy, including verifying cash drawers are balanced</li>
<li>Provides daily payment reports to accounting and cash receipts copies to billing department</li>
<li>Support the reception desk by screening and redirecting incoming calls to appropriate staff, taking and relaying messages, and providing general or procedural information</li>
<li>Collects and generates department work activity statistics at designated intervals following established procedures</li>
<li>Creates PSR schedule for the clinic each month</li>
<li>Completes a monthly office supply inventory and orders office supplies, as needed</li>
<li>Performs administrative tasks for the clinic, such as opening and sorting mail, scheduling meetings, copying forms, assisting management with facilities reports</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Share accountability for overall patient health outcomes by working in coordination with care Teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Customer Relations
<ul>
<li>Responds promptly and with caring actions to patients and employees</li>
<li>Maintains courteous and professional working relationships with all levels of staff, clients, and the public</li>
<li>Works with management to intervene in real-time to address patient concerns and complaints to sustain healthy customer relations</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High school diploma/GED required</li>
<li>Two years&rsquo; patient services experience within medical and/or dental office required</li>
<li>Two years&rsquo; experience working with electronic medical records and multi-phone lines required</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
Additional Qualifications(Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with medical and/or dental terminology</li>
<li>Ability to perform administrative duties</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 5 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay range: $24.95 to $34.93 per hour, depending on experience.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Lead Patient Services Representative

Cowlitz Family Health Center

<div>Description:

Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for Patient Services Representatives to be the welcoming face of our team! In this vital role, you&rsquo;ll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you&rsquo;re ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!
The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.
Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.<ul><li>
Wage Range: $19.83 - $21.36</li><li>
Schedule: Monday Through Friday 8:00am - 5:00pm</li><li>
FTE: 1.0</li></ul>
This position is represented by a collective bargaining agreement.
Benefits:
We offer competitive wages and benefits including:<ul><li>
Comprehensive Medical, Dental and Vision Plans &ndash; 100% of the premiums paid for employee</li><li>
Vacation: 160 hours per year to start, accrued bi-weekly</li><li>
Sick Leave</li><li>
9 Paid Holidays + 1 floating holiday</li><li>
403b Retirement Plan - With Employer Match</li><li>
Flexible Spending Accounts</li><li>
Life Insurance- $50,000 employer paid</li><li>
Long Term Disability and AD&amp;D employer paid</li><li>
Employee Assistance Plans</li><li>
Tuition Reimbursement</li><li>
Student Loan Repayment Assistance.</li></ul>
Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.
Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances
Requirements:

Required Education and Desired Experience and Skills:<ul><li>
High school or GED</li><li>
1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting</li><li>
Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus</li><li>
Excellent customer service skills</li><li>
Strong communication and organizational skills</li><li>
Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.</li></ul></div>

Patient Services Representative - Call Center

Piedmont Urgent Care by WellStreet

<div>Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:
<ul>
<li>LIFE-Work Balance &amp; Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) &ndash; No overnight shifts, so you can prioritize both your career and personal life!</li>
<li>Competitive Pay &amp; Benefits: Medical, Dental, Vision, Prescription, Pet Insurance &amp; more</li>
<li>Paid Time Off &amp; Holidays: Recharge and take care of yourself</li>
<li>401K with Company Match: Plan for your future</li>
<li>Wellness Support: Employee Assistance Program (EAP) &amp; Wellness Initiatives</li>
<li>Professional Growth: Leadership opportunities &amp; professional development</li>
</ul>
Key Responsibilities:
<ul>
<li>Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.</li>
<li>Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.</li>
<li>Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.</li>
<li>Financial Responsibility: Determine and collect each patient&rsquo;s financial responsibility, ensuring transparency and clarity about costs.</li>
<li>Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.</li>
<li>Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.</li>
<li>and patient result trackers.</li>
</ul><ul><li>Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.</li>
</ul>
Required Qualifications:
<ul>
<li>Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus</li>
<li>Experience: 1+ year of experience in a medical office or healthcare setting preferred</li>
<li>Skills: Strong communication, attention to detail, and ability to multitask in a busy environment</li>
<li>Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred</li>
<li>Flexibility: Ability to work 12-hour shifts, including some weekends and holidays</li>
<li>Team Player: A proactive, friendly, and patient-focused approach to service</li>
</ul>
At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you&rsquo;re looking for a career where your contributions truly matter, apply today and be part of something bigger!
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Services Representative (Medical Receptionist)

Bon Secours

<div>Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative &ndash; Carolina Surgical Associates
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative (PSR) - Carolina Surgical Associates

Vanguard Dermatology

<div>Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is $20 - $22 hourly, hours are Monday - Friday, 8 Hours daily.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
<ul>
<li>Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.</li>
<li>Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.</li>
<li>Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.</li>
<li>Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.</li>
<li>Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.</li>
<li>Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.</li>
<li>Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.</li>
<li>Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.</li>
<li>Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.</li>
</ul>
Knowledge, Skills, &amp; Abilities:
<ul>
<li>High school diploma or equivalent.</li>
<li>0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.</li>
<li>Proficient in collecting patient payments at the time of service.</li>
<li>Skilled in navigating multiple computer systems simultaneously.</li>
<li>Competent in Microsoft Office applications.</li></ul> 
 
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
<ul>
<li>Physical Requirements:</li>
<li><ul><li>Occasionally required to stand, walk, and sit for extended periods.</li>
<li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li>
<li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li>
<li>Occasionally lift, push, pull, or move up to 20 pounds.</li>
</ul></li><li>Vision Requirements:</li>
<li><ul><li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul></li>
</ul>Note: 
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</div>

Patient Services Representative - Front Desk - Sheepshead Bay/Forest Hills, NY

Banner Health

<div>Primary City/State:
Mesa, Arizona
Department Name:
ER Registration-Hosp
Work Shift:
Night
Job Category:
Revenue Cycle<div><div><div><div><div><div><div><div><div>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.
Why You&rsquo;ll Love This Role:
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment. 
What You&rsquo;ll Do: 
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. 
Collect patient financial liability and assist with financial counseling where needed. 
Ensure all documentation is accurate, secure, and compliant. 
Collaborate with clinical teams to optimize patient flow and satisfaction. 
Use multi-system technology to streamline patient offerings, intake and record-keeping.
You&rsquo;re a Great Fit If You: 
Thrive in fast-paced environments (like ERs, clinics, or specialty care) and have a strong sense of urgency. 
Have stellar communication skills and a high emotional IQ. 
Are detail-oriented, tech-savvy, and a natural problem-solver. 
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).
Schedule: Wednesday, Thursday, Friday 4pm - 4am
On-call shifts and Holidays will be required, and you will enjoy an additional $1.00 per hour for all weekends hours (if/when applicable) plus an 18% night shift differential for hours after 7pm (if/when applicable).
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and generally runs Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</div></div></div></div></div></div></div></div></div>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.
CORE FUNCTIONS
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Primary external customers include patients and their families, physician office staff and third-party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Associate&rsquo;s degree preferred.
CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Acute Patient Access Services Representative ER

<div>Primary City/State:
Mesa, Arizona
Department Name:
ER Registration-Hosp
Work Shift:
Night
Job Category:
Revenue Cycle
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.
Why You&rsquo;ll Love This Role:
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment. 
What You&rsquo;ll Do: 
The Senior Acute Patient Access Services Representative provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.
You&rsquo;re a Great Fit If You: 
Thrive in fast-paced environments (like ERs, clinics, or specialty care). 
Have stellar communication skills and a high emotional IQ. 
Are detail-oriented, tech-savvy, and a natural problem-solver. 
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.
Hours and Schedule: Thursday, Friday, Saturday 6pm-6am
On-call shifts and Holidays may be required. You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.
CORE FUNCTIONS
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Associate&rsquo;s degree in Business Management is preferred.
CHAA certification is preferred.
Previous patient access and/or cash collections experience is preferred. Work experience with the Company&rsquo;s systems and processes is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior Acute Patient Access Services Representative ER

Search 10000+ Patient services representative jobs near you this June. New roles added regularly across leading industries. Apply today.