patient services representative

MedMark Treatment Centers

<div><div><b>Full Time </b><b>- </b><b>Patient Access Representative</b><b> / </b><b>Patient Account Rep</b><b>resentative
</b></div><div><b>MedMark Treatment Center</b><b> </b>is looking for hard-working and conscientious Patient Access Representative<b> </b>/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems.</div><div></div><div><b><br>
Responsibilities:
</b></div><ul><li>Review, maintain, and process fiscal/account records and transactions related to patient&rsquo;s accounts.</li><li>
Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.</li><li>
Contact third party payers (insurance providers and state/federal agencies) for payment post billing.</li><li>
Resolve issues with payment and billing, authorization process.</li><li>
Reconcile daily money collected.</li><li>
Forward information as appropriate to expedite payment.</li><li>
Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.</li><li>
Insure completion of pre-authorization process by inquiry and referral to clinician.</li><li>
Monitor insurance authorizations and claim rejections.</li><li>
Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient&rsquo;s accounts.</li><li>
Perform tasks consistent with authorization and billing requirements.</li><li>
Contact patients for payment of account or payment arrangements according to current policy.</li><li>
Manage revenue cycle, production logs, balances and collections for self-pay clients.</li><li>
Maintain confidentiality of patient records.</li><li>
Assists with archiving discharged files, including archiving</li><li>
Respond appropriately to requests for information regarding accounts from payer, attorney, and others.</li><li>
Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.</li><li>
Other duties, as assigned.</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school diploma or equivalent with at least 2 years&rsquo; prior experience in a medical office setting.
</li><li>2-4 years&rsquo; experience with Medicaid and PAC and commercial insurance (preferred)</li><li>
Excellent customer service skills and professional public presentation skills, including telephone etiquette.</li><li>
Knowledge of medical insurance claims procedures, documentation and records maintenance.
</li><li>Knowledge of medical billing procedures, gather and compile data into reports.</li><li>
Proficient in basic PC skills. Microsoft Word and Excel preferred.</li><li>
Ability to communicate effectively, both orally and in writing.</li><li>
Self-directed with the ability to work with little supervision.</li><li>
Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.</li><li>
Ability to work with a diverse population, manage stressful situations and exhibit excellent customer service skills.</li><li>
Satisfactory drug screen and criminal background check.
</li></ul><div><b>Salary Range:
</b></div><p>Salary ranges from $16.36 to $17.36 an hour.</p><p>
The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.</p><div><b>
BayMark offers excellent benefits:</b>
</div><ul><li>401K match</li><li>
Medical, Dental, Vision Insurance</li><li>
Accident Injury, Hospital Indemnity and Critical Illness Plans
</li><li>Company paid Short &amp; Long Term Disability</li><li>
Company paid Basic Life Insurance</li><li>
Paid Time Off</li><li>
Bereavement Leave</li><li>
Flexible Sick Time</li><li>
Employee Referral Program</li></ul><div>
Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.</div><div></div><div><b><br>
Here is what you can expect from us:</b></div><div><b>
MedMark Treatment Center</b><b> </b>a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.</div><div><br>
</div><div><b>MedMark Treatment Center</b><b> </b>is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran&rsquo;s status or any other classification protected by State/Federal laws.</div></div><div></div>

Patient Access Representative

Mercy

<div>Overview:
<h3 class="jobSectionHeader"><b>Patient Services Representative</b></h3><h3 class="jobSectionHeader"><b>
Location: Mercy South &ndash; OBGYN Clinic</b><br>
<b>Full-Time | 40 Hours/Week | 8:30am to 5pm</b></h3><h3 class="jobSectionHeader"><b>
Join Our Team at Mercy South OBGYN Clinic!</b></h3><div>
We&rsquo;re looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you&rsquo;ll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient front desk experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction.</div><h3 class="jobSectionHeader"><b>
Why Join Mercy? Key Benefits Include:</b></h3><ul><li><b>
Tuition Reimbursement</b> &ndash; Up to $2,000 annually for continuing education</li><li><b>
Health, Dental &amp; Vision Coverage</b> &ndash; Starting day one</li><li><b>
Paid Parental Leave</b> &ndash; Support for new parents</li><li><b>
401(k) with Employer Match</b> &ndash; Plan for your future</li><li><b>
Dependent Care FSA</b> &ndash; $100 monthly contribution for eligible co-workers</li><li><b>
Paid Volunteer Time Off</b> &ndash; Give back to your community</li><li><b>
Career Growth Opportunities</b> &ndash; Advance your career with Mercy</li><li><b>
Competitive Salary</b> &ndash; Recognizing your skills and dedication</li></ul><div><b>
Qualifications:</b></div><ul><li><b>
Education</b>: High school diploma or equivalent</li><li>
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members</li><li>
Proficiency in basic computer skills, including data entry and word processing</li><li>
Attend and complete Clinic Core Front Desk Training post-hire</li></ul><div><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><b>
Creating a Positive First Impression:</b> Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.</li><li><b>
Supporting Front Desk Operations:</b> Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.</li><li><b>
Coordinating Patient Flow:</b> Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.</li><li><b>
Maintaining Provider Schedules:</b> Monitor and update provider calendars, correct registration errors, and manage work queues.</li><li><b>
Collaborating Across Teams:</b> Communicate with clinical staff and departments to support seamless, coordinated care.</li><li><b>
Scheduling and Compliance:</b> Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.</li><li><b>
Resolving Patient Concerns:</b> Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.</li><li><b>
Handling Financial Transactions:</b> Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.</li><li><b>
Protecting Patient Privacy:</b> Maintain accurate and timely documentation in the EHR while strictly adhering to <b>HIPAA regulations</b> and safeguarding patient confidentiality at all times.</li><li><b>
Supporting Office Operations:</b> Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.</li><li><b>
Upholding Safety and Privacy Standards:</b> Ensure the reception area is clean, safe, and welcoming&mdash;while prioritizing infection control, safety protocols, and patient privacy.</li><li><b>
Contributing to Team Success:</b> Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.</li></ul></div><div><b>
We&rsquo;re Bringing to Life a Healing Ministry Through Compassionate Care</b></div><div>
At Mercy, you&rsquo;ll be part of a supportive community that&rsquo;s with you every step of the way - especially on the tough days. You&rsquo;ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.</div><div></div><div><b><br>
What Makes You a Great Fit?</b></div><div>
You&rsquo;re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we&rsquo;d love to meet you.</div><div></div><div><b><br>
Find us at:</b></div><div>
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers</div><div></div><div><br>
EEO/AA/Minorities/Females/Disabled/Veterans</div></div>

Patient Service Rep - OBGYN Clinic

VIP Doctor

<p>Senior Customer Service Representative</p><p>Location: Dubai</p><p>Employment Type: Full-time</p><p>Experience Level: Senior</p><p>______________</p><p>About Us:</p><p>We are currently the Largest Doctor on call provider in UAE and by far the Largest Private Ambulance Service Provider in Dubai; Our Victors team is 300+ staffs with high qualifications in medical service including licensed Doctors, Nurses and Paramedics.</p><p>Due to our expansion, we are looking for the qualified candidates for the position of a Senior Customer Service; Arabic &amp; European Languages is an advantage.</p><p>______________</p><p>Key Responsibilities:</p><ul><li>Answer inbound calls</li></ul><ul><li>Schedule and coordinate patient appointments</li></ul><ul><li>Provide information about services, eligibility, and care plans</li></ul><ul><li>Maintain accurate records and documentation in our CRM system</li></ul><ul><li>Handle service-related concerns and resolve issues promptly and professionally</li></ul><ul><li>Collaborate with doctors, nursing staff and field personnel</li></ul><ul><li>Follow up with clients to ensure satisfaction and care continuity</li></ul><p>______________</p><p>Qualifications:</p><ul><li>Previous experience in customer service with at least 4 years, preferably in healthcare industry</li></ul><ul><li>Excellent communication and interpersonal skills</li></ul><ul><li>Proficient in Microsoft Office and CRM systems</li></ul><ul><li>Ability to multitask and stay organized under pressure</li></ul><ul><li>Empathy, patience, and professionalism when dealing with sensitive situations</li></ul><ul><li>College degree; healthcare training is a plus</li></ul><p>______________</p><p>Qualified candidates may submit their updated CV to</p><p>hr@vipdoctor247.com</p><p>Job Type: Full-time</p>

Senior Customer Service Representative

Baylor Scott & White Health

<div><b>JOB SUMMARY</b><br>
<br>
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.<br>
<br>
<b>ESSENTIAL FUNCTIONS OF THE ROLE</b><br>
<br>
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.<br>
<br>
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.<br>
<br>
Accepts payments for physician/clinic services according to established guidelines.
<br>
<br>
Posts payments and enters charges into computer utilizing appropriate codes.
<br>
<br>
Generates daily payment reports and verifies cash drawer against report.
<br>
<br>
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
<br>
<br>
Discusses financial arrangements with patients, as requested.<br>
<br>
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.<br>
<br>
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
<br>
<br>
Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.<br>
<br>
Assists in training, mentoring and providing assistance to junior staff as requested.<br>
<br>
<b>KEY SUCCESS FACTORS</b><br>
<br>
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.<br>
<br>
Knowledge of patient registration procedures and documentation.<br>
<br>
Knowledge of medical insurance claims procedures and documentation.<br>
<br>
Needs to have thorough understanding of the Out of Network process<br>
<br>
Skilled in the use of personal computers and related software applications.<br>
<br>
Skilled in preparing and maintaining patient records.<br>
<br>
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.<br>
<br>
Able to mentor and train staff.<br>
<br>
<b>BENEFITS</b><br>
<br>
Our competitive benefits package includes the following<br>
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
- EDUCATION - H.S. Diploma/GED Equivalent<br>
<br>
- EXPERIENCE - 1 Year of Experience</div>

Patient Services Specialist 2

<div><div><b>Working Conditions:</b></div><div>
Training will be conducted onsite.</div><div></div><div><b><br>
Working Hours:</b></div><div>
Monday to Friday, 8:00 AM to 4:30 PM</div><div></div><div><b><br>
JOB SUMMARY</b><br>
<br>
The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.<br>
<br>
<b>ESSENTIAL FUNCTIONS OF THE ROLE</b><br>
<br>
Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.<br>
<br>
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.<br>
<br>
Accepts payments for physician/clinic services according to established guidelines.<br>
<br>
Posts payments and enters charges into computer utilizing appropriate codes.<br>
<br>
Generates daily payment reports and verifies cash drawer against report.<br>
<br>
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.<br>
<br>
Discusses financial arrangements with patients, as requested.<br>
<br>
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.<br>
<br>
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.<br>
<br>
Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.<br>
<br>
Assists in training, mentoring and providing assistance to junior staff as requested.<br>
<br>
<b>KEY SUCCESS FACTORS</b><br>
<br>
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.<br>
<br>
Knowledge of patient registration procedures and documentation.<br>
<br>
Knowledge of medical insurance claims procedures and documentation.<br>
<br>
Needs to have thorough understanding of the Out of Network process<br>
<br>
Skilled in the use of personal computers and related software applications.<br>
<br>
Skilled in preparing and maintaining patient records.<br>
<br>
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.<br>
<br>
Able to mentor and train staff.<br>
<br>
<b>BENEFITS</b><br>
<br>
Our competitive benefits package includes the following<br>
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level</div><b><br>
QUALIFICATIONS</b><br>
<br>
- EDUCATION - H.S. Diploma/GED Equivalent<br>
<br>
- EXPERIENCE - 1 Year of Experience</div>

NMC Health plc

<div><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.
</p></li><li><p>Register new patients and ensure the records of current patients are up to date.
</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div>
<br><div><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.
</p></li><li><p>Register new patients and ensure the records of current patients are up to date.
</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</p></li><li><p>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.
</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.
</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div>
<br><div><p>College Diploma - Any discipline or related fields.</p></div>

Patient Admin Executive - UAE National

APDerm

<div>Overview:
<div>
APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 37 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the &ldquo;partner of choice&rdquo; for patients and employees alike.</div><br>
<div></div>
Responsibilities:<div></div><div><b><br>
Benefits:
</b></div><ul><li>Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options</li><li>
Generous PTO and Paid Holidays</li><li>
401k Match Program</li><li>
Company Paid Life Insurance</li><li>
Tuition Reimbursement</li><li>
40% off Cosmetic Services and Products</li><li>
Free Botox</li><li>
Teammate Incentive Quarterly Bonuses</li><li>
Quarterly Jane Iredale Tester Products at Cost</li><li>
Modeling Opportunities Available for Trainings</li><li>
Discounts with Echelon to Purchase Exercise Equipment</li><li>
Discounted Home, Auto and Renters&rsquo; Insurance</li></ul><div><b>
Duties/Responsibilities:</b></div><ul><li>
Registers all patients and checks insurance information as well as other demographics.</li></ul><ul><li>
Keeps waiting room free of expired magazines, litter, and keeps organized.</li><li>
See that the phone is answered before the third ring and in a friendly manner.</li><li>
Explains all fees and patient financial responsibility, collect fee for services.</li><li>
Ensure Patient Satisfaction</li><li>
Assist in general office duties and other duties as required.</li></ul>
Qualifications:
<ul><li>Education: High School Diploma or equivalent (GED) required</li></ul><ul><li>
Strong interpersonal and customer service skills
</li><li>Must possess excellent computer skills</li></ul></div><div></div>

Medical Receptionist

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