patient services representative

TeamHealth

<div><div><div><b>TeamHealth</b> is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. <b>TeamHealth has been recognized by Newsweek as one of America&rsquo;s Greatest Workplaces in Health Care for 2025</b> &ndash;Becker&rsquo;s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!<br>
<br>
<b>What we Offer</b><br>
<p></p><ul><li>Career Growth Opportunities</li>
<li>A Culture anchored in a strong sense of belonging</li>
<li>Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment</li>
<li>401k (Discretionary match)</li>
<li>Generous PTO</li>
<li>8 Paid Holidays</li>
<li>Equipment Provided for Remote Roles</li>
</ul><p>
JOB DESCRIPTION OVERVIEW:
</p><p>The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient
<br>
Services Call Center, and BasePointe Billing Center in solving and researching complex client-related
<br>
issues.
</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul>
<li>
Resolve and research Team Health Client Services complaints. Suspend and unsuspend
<br>
accounts per Team Health affiliates.</li>
<li>Resolve and research hospital complaints relating to patient issues concerning billing and
<br>
charges.</li>
<li>Researching accounts on the system and requesting medical records.</li>
<li>Submitting researched accounts to Medical Coding for review.
</li><li>Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review.</li>
<li>Adjusting reviewed complaints after Medical Coding Manager or Medical Director has
<br>
approved and adjusting accounts per Team Health affiliates.</li>
<li>Corresponding with collection agency in order to coordinate the resolution of billing and
<br>
reimbursement related issues.
</li><li>Corresponding to resolve client-related issues to the Better Business Bureau and to the
<br>
Consumer Affairs office.</li>
<li>Handle the National Patient Services Call Center warm transfers for all business.</li>
<li>Processing NPSC and patient web site information.
</li><li>Processing NPSC ETM Tasks.</li>
<li>Processing incoming mail (LOD &ndash; Letters of Dispute &ndash; from service center or lockbox,
<br>
insurance update).
</li><li>Communicate and follow up all client complaints to Client Services Manager.
</li><li>Comply with mandatory requirements at the direction of the Client Services Manager.
</li><li>Assume other tasks, duties and responsibilities as assigned by the Client Services Manager.
</li></ul><p><b>Job Requirements:</b></p>
<p><b>
Requirement: *12 weeks of ONSITE training and can be remote/hybrid AFTER training is complete*</b><br>
<br>
<b>QUALIFICATIONS / EXPERIENCE:</b><br>
<br>
Excellent personal computer skills, including proficiency in Microsoft Office.<br>
Ability to handle
<br>
a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred.<br>
Excellent problem-solving, communication, organizational, and customer service skills.<br>
<br>
Education should be equivalent to completion of the 12th grade or a GED.<br>
A minimum of 6
<br>
months experience in a medical billing setting, with an emphasis on patient relations.<br>
<br>
Travel may be required to billing locations concerning the resolution of billing related issues.<br>
<br>
<br>
<b>SUPERVISORY RESPONSIBILITIES:</b><br>
<br>
None<br>
<br>
<br>
<b>PHYSICAL / ENVIRONMENTAL DEMANDS:</b><br>
<br>
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.<br>
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.<br>
</p>
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</b><p></p>
</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader"><b>Employee Type</b></h4>
Full-Time
</div><div><h4 class="jobSectionHeader"><b>Location</b></h4>
Louisville, TN (Hybrid)
</div><div><h4 class="jobSectionHeader"><b>Job Type</b></h4>
Admin - Clerical
</div><div><h4 class="jobSectionHeader"><b>Experience</b></h4>
Not Specified
</div><div><h4 class="jobSectionHeader"><b>Date Posted</b></h4>
02/24/2026
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>Apply to this job.</b></h3>
Think you're the perfect candidate?</div></div></div></div></div><p></p>

Patient Services Representative

Neighborhood Healthcare

<div><p><b>ABOUT US:</b></p>
<p><i>
Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.</i><br>
<br>
<i>As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.</i><br>
<br>
<i>We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.</i></p>
<p><b>
ROLE OVERVIEW and PURPOSE:</b></p>
<p>
The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR&rsquo;s primary roles are to direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.</p>
<p><b><i>
Schedule:</i></b><i> </i>The scheduled work hours are <b>Tuesday&ndash;Friday, 8:30am&ndash;5:30pm (lunch 12:00&ndash;1:00pm)</b> and <b>Saturday, 8:30am&ndash;4:30pm (lunch 12:00&ndash;12:30pm)</b>.</p>
<p><b>
**Please note, this is a temporary full-time position with an anticipated end of assignment in July 2026.**</b></p>
<p><b>
RESPONSIBILITIES</b></p>
<p><b><i>
Direct Patient Care</i></b></p>
<ul>
<li>Assesses incoming phone calls to determine the correct course of action based on customer's information and needs</li>
<li>Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail</li>
<li>Conducts appointment reminder calls to all patients; including noted documents required for their visit</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
</ul>
<p><b><i>Provider and Team Support</i></b></p>
<ul>
<li>Generates daily lists of scheduled appointments for the clinic</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders</li>
</ul>
<p><b><i>Clinical Administration</i></b></p>
<ul>
<li>Schedules appointments and enter all required data into electronic scheduler</li>
<li>Tracks and records filled and cancelled appointments</li>
<li>Prepares patient charts prior to their appointments</li>
<li>Verifies patient appointments and arrival time at registration</li>
<li>Receives and records patient payments in computer and ledger for services received</li>
<li>Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
<p><b>EDUCATION/EXPERIENCE</b></p>
<ul>
<li>High school diploma/GED <b>required</b></li>
<li>One year customer service experience <b>required</b>; in a healthcare setting preferred</li>
<li>Experience working with electronic medical records and multi-phone lines preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
<p><b>ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)</b></p>
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with customer service etiquette and protocols</li>
<li>Ability to interact effectively with clinic personnel, patients, and diverse populations</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to use computer programs, such as spreadsheets and databases</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
<p><b><i>Physical Requirements</i></b></p>
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
<p><b>Pay range</b>: $22.88 - $32.03 per hour, depending on experience</p>
<p><b>
Compensation Disclosure: </b><i>The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</i></p></div>

Patient Services Representative (Temporary)

Valley Health Care

<div><h4 class="jobSectionHeader"><b>JOB SUMMARY</b></h4><p>
We are seeking a highly motivated and compassionate individual to join our Patient Services team. As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and support to our patients, the public, and external healthcare facilities. Your primary responsibility will be to handle incoming calls, answer inquiries and assist callers with various healthcare related matters. This position requires excellent communication skills, empathy, and the ability to multitask effectively in a fast-paced environment.</p><h4 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h4><ul><li>
Handle inbound calls while providing accurate and timely assistance.</li><li>
Serves as the first point of contact for inquiries related to appointments, health questions or concerns, and all other general information about Valley Health Care, Inc. services.</li><li>
Listen attentively to callers, identify their needs, and provide appropriate solutions or escalate complex issues to the relevant department or supervisor.</li><li>
Maintain a professional and empathetic demeanor while demonstrating patience, compassion, and understanding towards patients.
</li><li>Utilize computer systems and electronic medical records (EMR) to access patient records, update information, and document call details accurately.</li><li>
Follow established call center protocols and standard operating procedures to ensure compliance with company policies, industry regulations, and patient confidentiality guidelines, such as HIPAA.
</li><li>Collaborate with team members and cross-functional departments to resolve patient inquiries and provide seamless care.</li><li>
Continuously enhance knowledge of VHC services, procedures, payment options, and relevant regulations to provide accurate and up-to-date information to patients.</li><li>
Participate in training sessions, team meetings, and performance evaluations as required.</li><li>
Uphold the Code of Ethics and mission of VHC by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a way that reflects well on the organization.</li><li>
Attend staff meetings when required.</li><li>
Other duties as assigned.</li></ul><h3 class="jobSectionHeader"><b>
EDUCATION &amp; EXPERIENCE</b></h3><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
High school diploma or equivalent. Some college education or experience in healthcare, customer service or a related field is preferred.</p><p>
LPN (Licensed Practical Nurse) certification will be required for one open position.</p><p><b>
Minimum Qualifications</b></p><ul><li>
Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.</li><li>
Empathetic and patient approach, with the ability to remain calm and composed during challenging interactions.</li><li>
Strong multitasking abilities to handle multiple calls, navigate computer systems and document information simultaneously.</li><li>
Familiarity with electronic medical records (EMR) or similar software systems is preferred.</li><li>
Understanding medical terminology, healthcare procedures, and insurance concepts is beneficial.</li><li>
Adherence to ethical guidelines and a commitment to maintaining patient confidentiality.
</li><li>Proficient computer skills and the ability to learn new software applications quickly.</li><li>
Ability to work flexible hours based on the needs of patient Services operations.</li><li>
Must be able to interpret medical and work environment-related documents involving patient care, program descriptions, government regulations, and VHC policy and procedures.
</li></ul><p><b>PROFESSIONAL STANDARDS</b></p><ul><li>
Leadership
<ul><li>Team building mentality is exemplified in all work done.
</li><li>Positively influence and uplift members and other affiliates.
</li></ul></li><li>Employee Expectations
<ul><li>Follow all policies and procedures, including the Code of Conduct, which can be found in the Employee Handbook.
</li><li>Follow the direction given by the supervisor to ensure site expectations are met.
</li></ul></li><li>Communication
<ul><li>Must be able to provide important and relevant site information in staff meetings and to members, co-workers, and supervisors.
</li><li>Must be able to listen to co-workers and team members.
</li><li>Must be able to present important and relevant site information to supervisors.
</li><li>Must be able to write and compose clear, concise, accurate written documentation and data reports, as necessary.
</li></ul></li></ul><p><b>VALUES</b></p><p>
Upholds the Code of Ethics and mission of Valley Health Care, Inc. by conducting professional activities with Valley Health Care&rsquo;s values of integrity, teamwork, compassion, excellence, and Here for Good.</p><p>
Integrity</p><p>
We act openly and truthfully in everything we do.</p><p>
Teamwork</p><p>
We work together to serve our patients.</p><p>
Excellence</p><p>
We create better ways of doing the things we do and provide the highest quality of care for each patient every time.</p><p>
Compassion</p><p>
We treat each other and our patients with concern, kindness, and respect.</p><p>
Here for Good
</p><p>We make decisions that will best serve our patients now and in the future.</p><p>
Understanding of Health Care Laws and Regulations</p><p>
Must have the ability to follow HIPAA guidelines as well as an understanding of policies and procedures regarding medical records put in place by the Federal Government, Medicaid, Medicare, and WV Behavioral Health Laws put forth by the WV Department of Health and Human Resources.
</p><p>Customer Service</p><p>
Must listen to the customer, understand the customer, do what needs to be done to meet the customer&rsquo;s expectations, and take ownership for the customer experience.</p><p>
Computer Literacy</p><p>
Knowledge of basic computer software (MS Office &ndash; Word, Excel, and Outlook) and the willingness and ability to learn electronic medical records software.
</p><p>Reasoning Ability</p><p>
Must demonstrate the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.</p><p>
Teamwork</p><p>
An essential element is the ability to work and interact effectively and positively with other staff members to build and enhance teamwork in the VHC organization; team engagement is necessary to be successful in this position.
</p><p>Work Record</p><p>
A demonstrated work record showing good attendance, punctuality, dependability, and the ability to collaborate well with supervisors and coworkers as part of a team effort is essential. A medical office setting is an environment that requires the ability to relate to all types of people while always maintaining a professional demeanor.
</p><p>Language Skills</p><p>
The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is essential. The ability to write routine reports and correspondence, and the ability to speak effectively to patients, co-workers and the public at large is crucial.
</p><p>Additional Skills</p><p>
Must be able to read and interpret medical and work environment related documents involving patient care, program descriptions, government regulations and VHC policy and procedures.
</p><p>Sensitivity to Needs of Special Populations</p><p>
Must be able to demonstrate an understanding and sensitivity to cultural differences and needs of VHC patients and be able to respond appropriately to all people regardless of race, ethnicity, language, age, sex or sexual orientation, religion, disability, economic standing, etc.
</p><p>Physical Demands</p><p>
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to drive, sit and stand for extended periods of time; handle papers, type and operate computer equipment; reach with hands and arms; talk in-person, on the telephone, and by electronic means; see and hear, and lift up to twenty-five pounds.
</p><p>Work Environment</p><p>
Work is performed in a typical outpatient clinic environment and at locations outside the office. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.</p></div>

CALL CENTER - PATIENT SERVICES REPRESENTATIVE

Northfield Hospital & Clinics

<div></div><div><div><div><div><div><b>Job Relationships</b></div>
<div>Department: Rehabilitation Services</div>
<div>Supervisor: Patient Services Representative Supervisor</div>
<div>Supervises: None</div>
<div></div><div><b>Job Summary</b></div>
<div>Serves as entry point for all individuals who contact Rehabilitation Services and is responsible for creating an outstanding first and final impression of the clinic for our patients, visitors, customers, and staff. Performs various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, registering patients, appointment scheduling, insurance verification, chart preparation, submitting accurate and complete billing data to the hospital billing office and mail/message distribution. Ensures that the waiting area appears neat and orderly throughout the day. This position does not provide direct patient care.</div>
<div></div><div><div><b>Compensation</b></div>
<div>We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74&ndash;$26.45. This range reflects the base salary for this position.</div>
</div><div></div><div><b>Key Accountabilities</b></div>
<div>COMMUNICATION</div>
<ul><li><div>Greet and assist patients, visitors, employees, and other customers promptly, directing them appropriately.</div>
</li><li><div>Communicate to clinicians when patient is ready to be seen and inform patients about delays and waiting times.</div>
</li><li><div>Answer telephone, screen calls, and take messages.</div>
</li><li><div>Respond to, investigate and/or direct patient inquiries or complaints to the appropriate rehabilitation staff member.</div>
</li><li><div>Follow up with patients to ensure inquiries/complaints have been satisfactorily resolved.</div>
</li><li><div>Aid patients when needed for arranging transportation needs, providing directions, locating wheelchairs, etc.</div>
</li></ul><p>REGISTRATION</p>
<ul><li><div>Review treatment orders and verify orders meet Rehabilitation Services policies for initiating care.</div>
</li><li><div>Register patients; obtain and update demographic and insurance information; verify insurance coverage, ensuring insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements.</div>
</li><li><div>Scan insurance information and cards.</div>
</li><li><div>Prepare all documents for patient appointments,</div>
</li><li><div>Ensure patient information and medical history documents are completed and signed, assist patients in filling out patient forms, when necessary</div>
</li><li><div>Identify, report and resolve problems regarding registration to appropriate individuals and departments.</div>
</li></ul><p>SCHEDULING</p>
<ul><li><div>Schedule patient appointments. Coordinate cancellations, reschedules, and additions to schedules with the appropriate rehabilitation clinician.</div>
</li><li><div>Ensure clinician&rsquo;s time is utilized efficiently, and patient needs are satisfied.</div>
</li><li><div>Provide accurate, detailed information regarding treatment preparation, time patient to arrive, and any other directional information needed by patient.</div>
</li><li><div>Notify patient of all scheduled appointment dates and times.</div>
</li><li><div>Ensure all scheduling data is complete and accurate.</div>
</li></ul><p>CLERICAL/CHART MANAGEMENT</p>
<ul><li><div>Prepare daily schedules for each clinician and provide charts for returning patients to each clinician prior to the patient&rsquo;s arrival.</div>
</li><li><div>Prepare new charts, maintain order in current charts as needed</div>
</li><li><div>Receive and distribute mail, sorting out time-sensitive and priority documents.</div>
</li><li><div>Prepare and/or mail correspondence and other materials as requested.</div>
</li><li><div>Perform administrative and clerical duties, such as filing paperwork, when necessary.</div>
</li><li><div>Direct final review of discharge charts and arranges for delivery to medical records department.</div>
</li><li><div>Review charges by checking Meditech patient&rsquo;s appointments.</div>
</li><li><div>Build Meditech clinician schedules and ensure accuracy in the Meditech dictionary through testing and timely edits.</div>
</li></ul><div>INSURANCE</div>
<ul><li><div>Ensure eligibility of patients to receive Rehabilitation Services</div>
</li><li><div>Complete all required prior authorization tasks</div>
</li><li><div>Serve as a resource for patients and clinicians regarding billing and insurance information</div>
</li><li><div>Develop workflow processes to assist in cross-training of other PSR staff</div>
</li></ul><div>OTHER</div>
<ul><li>Develop and maintain competency on clinic computer systems</li>
<li>Open and closes the clinic each day. Engage/disengage the alarm system as necessary.</li>
<li>Attend all required meetings and in-service education</li>
<li>Maintain personal workspace in a neat and orderly condition.</li>
<li>Ensure reception area and patient lobbies are clean and orderly.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Required Qualifications</b></div>
<ul><li><div>Minimum Education: High School graduate or G.E.D.</div>
</li><li><div>Exceptional customer service skills</div>
</li><li><div>Excellent communication (written and verbal) and interpersonal skills;</div>
</li><li><div>Experience in keyboarding/data entry with an emphasis on speed and accuracy.</div>
</li><li><div>Ability to relate to clients of all ages in a professional, courteous manner.</div>
</li><li><div>Ability to work in a fast-paced environment with a strong attention to detail and accuracy and demonstrate exceptional multitasking abilities.</div>
</li><li><div>Ability to read and understand verbal and written instructions.</div>
</li><li><div>Excellent team player who works cooperatively and respectfully with coworkers</div>
</li></ul><div><b>Preferred Qualifications</b></div>
<ul><li><div>Prior Administrative or Front Desk experience, preferably in a healthcare setting</div>
</li><li><div>Knowledge of medical/rehabilitation terminology</div>
</li></ul><div><b>Schedule</b></div>
<ul><li><div>80 hours per two-week pay period (1.0 FTE)</div>
</li><li><div>Monday&ndash;Friday; shift coverage between 8:00 AM and 6:00 PM</div>
</li></ul><div><b>Benefits</b></div>
<ul><li><div>Paid Time Off accrued on first paycheck</div>
</li><li><div>Medical and Dental Insurance, Vision Discount Plan</div>
</li><li><div>Flexible spending accounts</div>
</li><li><div>Life, accidental death &amp; dismemberment, disability insurance</div>
</li><li><div>Pension Plan (PERA) with a 7.5% company match</div>
</li><li><div>Optional 457(b) Retirement Plans</div>
</li><li><div>Tuition Reimbursement</div>
</li><li><div>Loan Forgiveness Eligibility &ndash; PSLF + MN state programs for qualifying roles</div>
</li><li><div>Employer-Provided Certifications + Continuing Education</div>
</li><li><div>Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items</div>
</li></ul><div></div><div><div><b>About Us</b></div>
<div>Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We&rsquo;re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We&rsquo;re proud to be named to Becker&rsquo;s 2025 list of &quot;100 Great Community Hospitals.&quot; Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon&mdash;along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.</div>
<div></div><div>Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.</div><br>
<div></div>
<div></div>
<div></div><ul><li><i>This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.</i></li></ul>
</div>
</div></div></div><br>
Location: Northfield Hospital &amp; Clinics &middot; Rehab Support<br>
Schedule: Full Time (.75-1.0), Day/Evening, 80hrs/2wks</div>

Patient Services Representative (PSR) - Rehab Support

Banner Health

<div><p><b>Primary City/State:</b></p>
Sterling, Colorado<p></p><p><b>
Department Name:
</b></p>Patient Accounting-Hosp<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Estimated Pay Range:</b></p>
$19.06 - $28.60 / hour, based on location, education, &amp; experience.<p>
In accordance with State Pay Transparency Rules.</p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b><br>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.<br>
Collect patient financial liability and assist with financial counseling where needed.<br>
Ensure all documentation is accurate, secure, and compliant.<br>
Collaborate with clinical teams to optimize patient flow and satisfaction.<br>
Use multi-system technology to streamline patient offerings, intake and record-keeping.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care).<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).</p><p></p><p><b>
Total Rewards:</b></p><p>
We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.</p><p></p><p><b>
Hours and Schedule:</b></p><p></p><p><b>
Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.</b></p><p></p><p><b>
Enjoy a flat rate $1.50/hour weekend and $5.00/hour night shift differential when applicable.
</b></p><p></p><p><b>Schedule: Monday - Friday 8:30am to 5:00pm</b></p><p></p><p><b>
Apply Today!</b></p><p></p>
Since 1938, Sterling Regional MedCenter has been the center of healthcare excellence in Northeast Colorado providing care for more than 20,000 members in Logan County, and over 50,000 people in its larger market. Sterling Regional MedCenter is licensed for 25 beds with both Medical/Surgical and Intensive Care Units, as well as full Women and Infant Services. For obstetrics, Sterling utilizes a computerized intelligent OB program designed to reduce the chance of complications during labor. As a level III trauma designated hospital, Sterling has 24/7 coverage for Emergency Medicine, Anesthesia, General Surgery, Orthopedic Surgery, Imaging, Family Medicine/Peds, and Rehabilitation. Sterling boasts cutting edge technology facilitating telehealth access for sub-specialty and tertiary services and state-of-the-art equipment in Imaging, Laboratory, Operating Suites, Emergency Department, and Inpatient Units. The hospital continues to invest facility upgrades and new equipment.<p></p>
Attached to the hospital is the David Walsh Cancer Center, which provides both Medical and Radiation Oncology, with a beautiful infusion center and new linear accelerator. Sterling Regional is the only rural hospital in Colorado with a linear accelerator. In addition, Sterling Regional MedCenter is closely integrated with our Family Medicine and Surgical Specialty Clinics and the hospital and clinics are part of a 2-year, rural training track residency program affiliated with the University of Northern Colorado. Lastly, Sterling Regional MedCenter is one of Logan County's largest employers with approximately 300 employees and more than 20 physicians representing ten specialties and has been voted Best Employer in Northeastern Colorado for three years in a row.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree preferred.</p><p>
CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)</p><p>
CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)</p><p>
Knowledge of medical terminology or healthcare systems.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
Anticipated Closing Window (actual close date may be sooner):</b></p>
2026-06-30<p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Acute Patient Access Services Representative

Memorial Healthcare System

<div><p>At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.</p><p></p><p><b>
Summary:</b></p><p></p>
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.<p></p><p><b>
Responsibilities:</b></p><p></p>
May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Explains polices including all regulatory and financial consent forms; secures all required signatures.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Obtains pre-certification and authorization.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.May schedule walk-in appointments for services offered.May confirm physician and prescription orders ensuring accuracy.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.<p></p><p><b>
Competencies:</b></p><p></p>
ACCOUNTABILITY, ACCURACY &amp; QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK<p></p><p><b>
Education and Certification Requirements:</b></p><p></p>
High School Diploma or Equivalent (Required)<p></p><p><b>
Additional Job Information:</b></p><p></p>
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.<p></p><p><b>
Working Conditions and Physical Requirements:</b></p><p></p><ul><li>
 Bending and Stooping = 60%</li><li>
 Climbing = 0%</li><li>
 Keyboard Entry = 100%</li><li>
 Kneeling = 0%</li><li>
 Lifting/Carrying Patients 35 Pounds or Greater = 60%</li><li>
 Lifting or Carrying 0 - 25 lbs Non-Patient = 80%</li><li>
 Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%</li><li>
 Lifting or Carrying &gt; 75 lbs Non-Patient = 0%</li><li>
 Pushing or Pulling 0 - 25 lbs Non-Patient = 80%</li><li>
 Pushing or Pulling 26 - 75 lbs Non-Patient = 80%</li><li>
 Pushing or Pulling &gt; 75 lbs Non-Patient = 0%</li><li>
 Reaching = 80%</li><li>
 Repetitive Movement Foot/Leg = 0%</li><li>
 Repetitive Movement Hand/Arm = 80%</li><li>
 Running = 0%</li><li>
 Sitting = 80%</li><li>
 Squatting = 80%</li><li>
 Standing = 80%</li><li>
 Walking = 80%</li><li>
 Audible Speech = 80%</li><li>
 Hearing Acuity = 80%</li><li>
 Smelling Acuity = 0%</li><li>
 Taste Discrimination = 0%</li><li>
 Depth Perception = 80%</li><li>
 Distinguish Color = 0%</li><li>
 Seeing - Far = 80%</li><li>
 Seeing - Near = 80%</li><li>
 Bio hazardous Waste = 60%</li><li>
 Biological Hazards - Respiratory = 60%</li><li>
 Biological Hazards - Skin or Ingestion = 60%</li><li>
 Blood and/or Bodily Fluids = 60%</li><li>
 Communicable Diseases and/or Pathogens = 60%</li><li>
 Asbestos = 0%</li><li>
 Cytotoxic Chemicals = 0%</li><li>
 Dust = 0%</li><li>
 Gas/Vapors/Fumes = 60%</li><li>
 Hazardous Chemicals = 60%</li><li>
 Hazardous Medication = 60%</li><li>
 Latex = 60%</li><li>
 Computer Monitor = 100%</li><li>
 Domestic Animals = 0%</li><li>
 Extreme Heat/Cold = 0%</li><li>
 Fire Risk = 0%</li><li>
 Hazardous Noise = 0%</li><li>
 Heating Devices = 0%</li><li>
 Hypoxia = 0%</li><li>
 Laser/High Intensity Lights = 0%</li><li>
 Magnetic Fields = 0%</li><li>
 Moving Mechanical Parts = 0%</li><li>
 Needles/Sharp Objects = 60%</li><li>
 Potential Electric Shock = 0%</li><li>
 Potential for Physical Assault = 40%</li><li>
 Radiation = 0%</li><li>
 Sudden Decompression During Flights = 0%</li><li>
 Unprotected Heights = 0%</li><li>
 Wet or Slippery Surfaces = 40%</li></ul><p></p><p><b>
Shift:</b></p><p></p>
Nights<p></p><p><b>
Disclaimer:</b> This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.<br>
<br>
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.<br>
<br>
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.<br>
<br>
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.<br>
<br>
We are proud to offer Veteran&rsquo;s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.<br>
<br>
Employment is subject to post offer, pre-placement assessment, including drug testing.<br>
<br>
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net</p></div><p></p>

Patient Financial Services Representative - I - PT - Days- MRH

<div><p>At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.</p><p></p><p><b>
Summary:</b></p><p></p>
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.<p></p><p><b>
Responsibilities:</b></p><p></p>
Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections.Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Obtains pre-certification and authorization.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Explains polices including all regulatory and financial consent forms; secures all required signatures.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May confirm physician and prescription orders ensuring accuracy.May schedule walk-in appointments for services offered.<p></p><p><b>
Competencies:</b></p><p></p>
ACCOUNTABILITY, ACCURACY &amp; QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK<p></p><p><b>
Education and Certification Requirements:</b></p><p></p>
High School Diploma or Equivalent (Required)<p></p><p><b>
Additional Job Information:</b></p><p></p>
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.<p></p><p><b>
Working Conditions and Physical Requirements:</b></p><p></p><ul><li>
 Bending and Stooping = 60%</li><li>
 Climbing = 0%</li><li>
 Keyboard Entry = 100%</li><li>
 Kneeling = 0%</li><li>
 Lifting/Carrying Patients 35 Pounds or Greater = 60%</li><li>
 Lifting or Carrying 0 - 25 lbs Non-Patient = 80%</li><li>
 Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%</li><li>
 Lifting or Carrying &gt; 75 lbs Non-Patient = 0%</li><li>
 Pushing or Pulling 0 - 25 lbs Non-Patient = 80%</li><li>
 Pushing or Pulling 26 - 75 lbs Non-Patient = 80%</li><li>
 Pushing or Pulling &gt; 75 lbs Non-Patient = 0%</li><li>
 Reaching = 80%</li><li>
 Repetitive Movement Foot/Leg = 0%</li><li>
 Repetitive Movement Hand/Arm = 80%</li><li>
 Running = 0%</li><li>
 Sitting = 80%</li><li>
 Squatting = 80%</li><li>
 Standing = 80%</li><li>
 Walking = 80%</li><li>
 Audible Speech = 80%</li><li>
 Hearing Acuity = 80%</li><li>
 Smelling Acuity = 0%</li><li>
 Taste Discrimination = 0%</li><li>
 Depth Perception = 80%</li><li>
 Distinguish Color = 0%</li><li>
 Seeing - Far = 80%</li><li>
 Seeing - Near = 80%</li><li>
 Bio hazardous Waste = 60%</li><li>
 Biological Hazards - Respiratory = 60%</li><li>
 Biological Hazards - Skin or Ingestion = 60%</li><li>
 Blood and/or Bodily Fluids = 60%</li><li>
 Communicable Diseases and/or Pathogens = 60%</li><li>
 Asbestos = 0%</li><li>
 Cytotoxic Chemicals = 0%</li><li>
 Dust = 0%</li><li>
 Gas/Vapors/Fumes = 60%</li><li>
 Hazardous Chemicals = 60%</li><li>
 Hazardous Medication = 60%</li><li>
 Latex = 60%</li><li>
 Computer Monitor = 100%</li><li>
 Domestic Animals = 0%</li><li>
 Extreme Heat/Cold = 0%</li><li>
 Fire Risk = 0%</li><li>
 Hazardous Noise = 0%</li><li>
 Heating Devices = 0%</li><li>
 Hypoxia = 0%</li><li>
 Laser/High Intensity Lights = 0%</li><li>
 Magnetic Fields = 0%</li><li>
 Moving Mechanical Parts = 0%</li><li>
 Needles/Sharp Objects = 60%</li><li>
 Potential Electric Shock = 0%</li><li>
 Potential for Physical Assault = 40%</li><li>
 Radiation = 0%</li><li>
 Sudden Decompression During Flights = 0%</li><li>
 Unprotected Heights = 0%</li><li>
 Wet or Slippery Surfaces = 40%</li></ul><p></p><p><b>
Shift:</b></p><p></p>
Primarily for office workers - not eligible for shift differential<p></p><p><b>
Disclaimer:</b> This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.<br>
<br>
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.<br>
<br>
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.<br>
<br>
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.<br>
<br>
We are proud to offer Veteran&rsquo;s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.<br>
<br>
Employment is subject to post offer, pre-placement assessment, including drug testing.<br>
<br>
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net</p></div><p></p>

Patient Financial Services Representative I- Pulmonology-FT- Days- MPG

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