patient services specialist

SimonMed

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Patient Services Specialist

Millennium Physician Group

<div><p><b>Job Description Summary</b></p><p>
&lrm;</p>
The Geriatric Patient Care Specialist serves as a vital link between our elderly patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes.<p>
&lrm;</p><p><b>
How will you make an impact &amp; Requirements</b></p><p>
&lrm;</p><div><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Appointment Management: Coordinate, schedule, and confirm new and existing patient appointments using systems like Athena and Carelink; place reminder calls to patients.</p></li></ul></div><div><ul><li><p>
Patient and care coordination</p></li></ul></div><div><ul><li><p>
Liaison/Communication: Act as the primary liaison, communicating regularly with patients, family members, and various providers and care teams (including specialists, PCPs, home health, and hospice agencies).</p></li></ul></div><div><ul><li><p>
Case Management &amp; Referrals:</p></li></ul></div><div><ul><li><p>
Coordinate and schedule post-discharge visits for patients returning home from the hospital or skilled nursing facilities (SNF).</p></li></ul></div><div><ul><li><p>
Monitor and manage the coordination of new patient referrals, specifically for house calls.</p></li></ul></div><div><ul><li><p>
Process and track specialized referrals (e.g., specialists, home health, hospice, psychiatry), including faxing orders/referral packets and progress notes, and following up to confirm acceptance and scheduling.</p></li></ul></div><div><ul><li><p>
Program Enrollment: Enroll eligible patients in Advanced Primary Care Management (APCM), creating the necessary profiles and uploading consent forms; accurately document time spent on APCM tasks (e.g., home health orders, prescription management, phone calls).</p></li></ul></div><div><ul><li><p>
GUIDE Program Management: Track referrals, discuss program details with patients, and set up in-person or telehealth visits, including confirming insurance and location details.</p></li></ul></div><div><ul><li><p>
NP/Provider Support: Screen and return phone calls to family members on behalf of the Nurse Practitioner (NP).</p></li></ul></div><p></p><div><p><b><br>
Administrative</b><b> </b><b>and Documentation</b></p></div><div><ul><li><p>
Patient Registration &amp; Data Entry: Perform patient registration, creating profiles in Athena, and accurately adding/verifying patient demographics, new patient insurance, and billing information. Upload admission packets as needed.</p></li></ul></div><div><ul><li><p>
Census Management: Maintain and track provider census data, monitoring patient appointment cadence, referral status, and ensuring accurate provider and regional assignments in Athena and other tracking systems.</p></li></ul></div></div><div><div><ul><li><p>
Insurance Verification &amp; Authorization:</p></li></ul></div><div><ul><li><p>
Verify patient insurance benefits.</p></li></ul></div><div><ul><li><p>
Obtain necessary insurance authorizations for specialist referrals, APCM, Transitional Care Management (TCM) services, and medications.</p></li></ul></div><div><ul><li><p>
Documentation: Document after-hours call notes in the patient chart.</p></li></ul></div><div><ul><li><p>
General Administration: Assist with tasks related to practice capacity, general letters, and processing provider requests/orders.</p></li></ul></div><p></p><div><p><b><br>
Clinical Support and Processing</b></p></div><div><ul><li><p>
Orders Processing (Lab, Radiology, DME):</p></li></ul></div><div><ul><li><p>
Process lab and radiology orders, including faxing orders and demographics for mobile imaging.</p></li></ul></div><div><ul><li><p>
Manage the Lab bucket by labeling/assigning reports and contacting patients to deliver lab results on behalf of the NP.</p></li></ul></div><div><ul><li><p>
Complete and process Durable Medical Equipment (DME) orders, add addenda to progress notes, fax the order and face sheet to the vendor, and call to confirm receipt.</p></li></ul></div><div><ul><li><p>
Medication Assistance: Verify medication dosage and frequency in the EHR and submit prescription refills on behalf of the NP. Send orders for acute issues to Assisted/Independent Living facilities (AL/IL) on behalf of the NP.</p></li></ul></div><div><ul><li><p>
Medical Records: Send medical records requests on behalf of the NP; fax progress notes and records to specialists, PCPs, home health, and hospice agencies for care coordination.</p></li></ul></div><div><ul><li><p>
Compliance: Track and manage death certificate requests. Send home health certifications to the Central Business Office (CBO). Serve as a liaison for unprocessed medical records requests between HealthMark and the patient/requestors.</p></li></ul></div><p></p><div><p><b><br>
Qualifications</b></p></div><div><ul><li><p>
Experience: Previous experience in a healthcare administrative or patient care coordination role is preferred, especially in a geriatric or primary care setting.</p></li></ul></div><div><ul><li><p>
Technical Skills: Proficiency with Electronic Health Record (EHR) systems (e.g., Athena) and scheduling platforms (e.g., Carelink).</p></li></ul></div><div><ul><li><p>
Knowledge: Strong understanding of medical terminology, insurance verification, authorization processes, and common clinical workflows (e.g., lab orders, referrals, prescription refills).</p></li></ul></div><div><ul><li><p>
Attributes: Exceptional organizational skills, attention to detail, strong verbal and written communication, and a compassionate, patient-centered approach.</p></li></ul></div></div></div>

Geriatric Patient Engagement

McLaren Health Care

<div><div><div><div><div><div><div>About Us</div></div>
<div><div>
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan&rsquo;s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.</div></div>
</div>
</div></div></div><div><div><div><h1 class="jobSectionHeader"><b>Laboratory Patient Service Center Specialist
  
</b></h1><div></div><div><div>Michigan, Clio
</div><div><p>NEW</p>
  
</div></div></div><div></div><div><div><div><div><div><div><p>Service/Support
  
</p></div></div><div></div><div><p>McLaren Health Management Grp</p>
</div><div></div><div><p>26003182</p></div></div><p></p><div><div><br>
</div></div></div><div><div>Position Summary:<br>
Responsible for the day-to-day operation of the Patient Service Center which includes but is not limited to opening and closing the service center, registering patients, ordering patient tests, collecting, handling, processing, and transporting specimens.</div><div>
Essential Functions and Responsibilities:<br>
1. Performs proper specimen collection [blood and non-blood], including patient preparation, labeling, handling, preservation or fixation, processing or preparation, transportation, and storage of specimens; complies with all standards for laboratory procedures. Demonstrates knowledge and ability to evaluate and select proper collection methods for age specific patients.<br>
2. Completes specimen handling and processing including centrifuging all tubes and aliquoting.<br>
3. Arranges for specimen transport using established procedure.<br>
4. Collects, verifies, and processes patient registration data and test order/entry into hospital information system/laboratory information system and understanding of insurance plans.<br>
5. Adheres to Compliance policies related to job duties to include presenting Advance Beneficiary Notice (ABN) of non-coverage prior to delivery of outpatient services.<br>
6. Responsible for obtaining consent for treatment.</div>
<div><div><i>Required:</i><br>
<ul><li>High school diploma or equivalent.</li><li>6 months phlebotomy experience</li></ul></div><div><i>
Preferred:</i><br>
<ul><li>Certified as a phlebotomy technician.</li><li>Previous phlebotomy training course in approved program.</li><li>Previous experience in a clinical laboratory environment.</li></ul></div><div></div><div><br>
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans</div>
</div><div><p>Additional Information
</p><ul><li>Schedule: Full-time</li>
<li>Requisition ID: 26003182</li>
<li>Daily Work Times: 8:00am-4:30am</li>
<li>Hours Per Pay Period: 80</li>
<li>On Call: No</li>
<li>Weekends: No</li>
</ul></div></div></div></div></div></div><div><div><div><div><div><div>McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.</div></div></div></div></div></div></div>

Laboratory Patient Service Center Specialist

<div><p><b>Job Description Summary</b></p><p>
&lrm;</p>
We are excited to announce an opening for a Front Office Assistant. As a Front Office Assistant, you will be responsible for providing excellent customer service while welcoming patients to the clinic, answering patient calls, providing referral status, confirming insurance information, and maintaining the doctor's and ancillary services schedules. This role is perfect for someone empathetic, charismatic, and professional.<br>
Front Office Assistants also offer exceptional support to our doctors and other staff by assisting in all aspects of the medical office. Are you a natural leader with a welcoming demeanor and a desire to help others? Read on!<p>
&lrm;</p><p><b>
How will you make an impact &amp; Requirements</b></p><p>
&lrm;</p><p><b>
Key Responsibilities:</b></p><ul><li>
Manage incoming and outgoing phone calls with a friendly and professional attitude.</li><li>
Schedule appointments for Providers and ancillary services.</li><li>
Maintain the patient lobby clean and organized.</li><li>
Greet patients and check them in or out.</li><li>
Verify medical insurance and collect copayments and balances.</li><li>
Record messages that are complete, meaningful, and logged with the correct spelling.</li><li>
Provide referral status to patients and specialist offices.</li><li>
Manage incoming and outgoing medical records.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Requirements</b></h2><ul><li>
High School Diploma (GED) or Equivalent</li><li>
Electronic Medical Records (EMR) Experience - 1 year (Athena - Preferred)</li><li>
Required language: English &amp; Spanish.</li><li>
Effective interpersonal relationships and customer service skills</li><li>
Good organizational and time management skills</li><li>
Excellent Verbal and Written communication skills</li><li>
Availability to work Monday through Friday between 8:30 a.m. to 5:30 p.m.</li></ul><p></p><p><b><br>
About IMA Medical Group:</b></p><p></p><p><br>
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.</p><p></p><p><b><br>
About Millennium Physician Group:</b></p><p></p><p><br>
Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role</p><p></p><p><b><br>
What We Offer:</b></p><ul><li>
Health, Dental, and Vision Insurance</li><li>
401(K) Retirement Plan</li><li>
Employer-Paid Life Insurance Short &amp; Long-Term Disability</li><li>
Accrued Paid Time Off, Floating Holidays, and Paid Major Holidays</li><li>
Employee Assistance Program (EAP)</li></ul><p></p><p><b><br>
How to Apply:</b></p><p></p><p><b><br>
ARE YOU READY TO JOIN OUR TEAM?</b> We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial <b>3-minute, mobile-friendly application </b>so that we can review your information. We look forward to meeting you!</p></div><p></p>

Patient Care Specialist I - IMA Medical Group

Firelands Physician Group

<div><h4 class="jobSectionHeader"><b>GENERAL SUMMARY AND SCOPE</b></h4>
<p>
The Clinical Improvement Specialist is responsible for understanding and improving clinical care, population health and quality program requirements. The scope of work will include monitoring, reporting and improving patient care opportunities, documentation workflows, patient satisfaction and ambulatory clinical processes.</p>
<h4 class="jobSectionHeader"><b>
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES</b></h4>
<ul><li>Understand, design and improve clinical workflow processes in practices, assuring exceptional patient care and high user satisfaction</li>
<li>Responsible for establishing, managing, and maintaining clinical workflow process across the continuum, including the documentation and report requirements needed to meet a variety of program guidelines</li>
<li>Monitor and prepare patient satisfaction reports to support patient advocacy activities within FPG administration</li>
<li>A clinical administration liaison for new technologies to improve patient care and business operations</li>
<li>Accepts accountability to manage assigned quality initiatives and utilizes performance improvement processes to facilitate planned change</li>
<li>Works to streamline concurrent quality program requirements to enhance care processes to improve patient outcomes and compliance with best practices</li>
<li>Aggregates data and provides reports that are timely, pertinent, reliable, and accurate to report positive and negative findings to administration and staff teams to facilitate improvement as needed</li>
<li>Performs quarterly safety site assessments and communicates deficiencies as needed to Operations Managers</li>
<li>Monitors safety and compliance dashboards for patient safety and coordinates improvement activities as it relates to deficiencies</li>
<li>Participates in and coordinates audit preparedness activities</li>
<li>Monitoring of quality and population health data through system dashboards working to improve accuracy and proper data capture</li>
<li>Effectively works interdepartmentally to achieve quality department goals and program requirements</li>
</ul> <h4 class="jobSectionHeader"><b>KNOWLEDGE, SKILLS AND ABILITIES</b></h4>
<ul><li>License/certification in a healthcare related field required. Bachelor&rsquo;s degree in a healthcare or informatics field strongly preferred.</li>
<li>Five (5) years&rsquo; experience in healthcare environment required.</li>
<li>Clinical information systems and training experience required.</li>
<li>Working knowledge of computer systems and associated software applications required.</li>
<li>Skilled in exercising initiative, judgment, problem solving, and decision making.</li>
<li>Skilled in analysis and interpretation of data, and preparation of reports.</li>
<li>Skilled in time management and organization. Ability to prioritize and meet deadlines.</li>
<li>Governmental regulations and compliance requirements.</li>
<li>Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.</li>
<li>Successful completion of a 180-day probationary period.</li>
</ul><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

FPG, Clinical Improvement Specialist - Sal, FT

Tyche HR Consultancy

<p>Specialist Physician &ndash; Rehabilitation | Government Healthcare Opportunity | Al Dhafra Region, UAEIntroduction</p><p><b>We are currently sourcing on behalf of our prestigious Government Healthcare Client in the Al Dhafra Region, Abu Dhabi, UAE, for an experienced and highly motivated Specialist Physician &ndash; Rehabilitation.</b></p><p>This is an exceptional opportunity to join one of the UAE's leading government healthcare providers, delivering high-quality rehabilitation services within a patient-centered and multidisciplinary environment. We are seeking a dedicated specialist who is passionate about restoring function, improving quality of life, and helping patients achieve their highest level of independence.</p><p>Key Skills &amp; Competencies</p><p>Rehabilitation Medicine Assessment and Management</p><p>Musculoskeletal Rehabilitation</p><p>Neurological Rehabilitation</p><p>Functional Restoration and Mobility Enhancement</p><p>Patient-Centered Treatment Planning</p><p>Multidisciplinary Team Collaboration</p><p>Evidence-Based Clinical Practice</p><p>Strong Clinical Decision-Making Skills</p><p>Excellent Communication and Interpersonal Skills</p><p>Quality Improvement and Patient Safety</p><p>Duties &amp; Responsibilities</p><ul><li>Assess, diagnose, and manage patients requiring rehabilitation services.</li><li>Develop and implement individualized rehabilitation treatment plans.</li><li>Coordinate patient care with physiotherapists, occupational therapists, speech therapists, psychologists, and other healthcare professionals.</li><li>Monitor treatment outcomes and modify rehabilitation plans as required.</li><li>Provide specialist consultations and recommendations for complex rehabilitation cases.</li><li>Maintain accurate and timely medical documentation.</li><li>Participate in departmental quality improvement initiatives and clinical audits.</li><li>Educate patients and their families regarding rehabilitation goals, treatment plans, and expected outcomes.</li><li>Ensure compliance with all healthcare regulations, policies, and clinical standards.</li><li>Contribute to the continuous development of rehabilitation services within the organization.</li></ul><p>Qualifications</p><ul><li>MBBS or equivalent Medical Degree from a recognized institution.</li><li>Postgraduate Qualification / Board Certification in Rehabilitation Medicine.</li><li>DOH License, Eligibility Letter, or eligibility to obtain licensure in Abu Dhabi.</li><li>Relevant specialist-level clinical experience in Rehabilitation Medicine.</li><li>Strong commitment to clinical excellence, patient care, and professional ethics.</li></ul><p>Why Consider This Opportunity?</p><p>Join a prestigious Government Healthcare Organization</p><p>Competitive Tax-Free Salary and Comprehensive Benefits</p><p>State-of-the-Art Healthcare Facilities</p><p>Professional Development and Career Growth Opportunities</p><p>Collaborative and Multidisciplinary Clinical Environment</p><p>Confidential Application Process</p><p>All applications will be handled with the <b>utmost care, professionalism, and strict confidentiality</b> throughout every stage of the recruitment process.</p><p><b>Interested candidates are encouraged to submit their updated CV now.</b></p><p><b>Email:</b> <i><b>alvin.sagubay@tychehr.com</b></i></p><p><b>WhatsApp:</b> <i><b>+971 52 681 7569</b></i></p><p>Only shortlisted candidates will be contacted.</p><p>Work Location: In person</p>

Specialist Physician – Rehabilitation

Knipper Health

<div>Overview:
<div></div><div><b>
YOUR PASSION, ACTIONS &amp; FOCUS is our Strength</b></div><div><b>
Become one of our Contributors</b></div><div><b>
Join the Caretria Team!</b></div><div></div><div><br>
The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.</div>
Responsibilities:
<ul><li>Support inbound and outbound phone lines for the pharmacy</li><li>
Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals</li><li>
Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail</li><li>
Accurately and completely capture information and update systems appropriately</li><li>
Be flexible, organized and able to comply with constantly changing program business rules</li><li>
Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution</li><li>
Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient&rsquo;s satisfaction.</li><li>
Provide availability, tracking and shipping information for patient&rsquo;s medication as needed</li><li>
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.</li><li>
Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.</li><li>
Execute day-to-day operations specific to the assigned program(s).</li><li>
Maintain patient confidentiality at all times.</li></ul><div><b>
The above duties are meant to be representative of the position and not all-inclusive.</b></div>
Qualifications:
<div><b>
MINIMUM JOB REQUIREMENTS</b><b>:</b></div><ul><li>
High school diploma or equivalent</li><li>
Two (2) years of work experience in a customer service or customer focused role</li><li>
Must have proven ability to provide consistently high-quality of service</li></ul><div></div><div><b><br>
PREFERRED EDUCATION AND EXPERIENCE</b><b>:</b></div><ul><li>
Associate Degree or technical school training in a related field</li><li>
One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field</li><li>
Experience with HIPAA and patient services</li><li>
Bi-lingual, English and Spanish</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS &amp; ABILITIES</b><b>:</b></div><ul><li>
Demonstrated empathy and compassion</li><li>
Excellent verbal and written communication skills</li><li>
Excellent organization skills and detail oriented</li><li>
Balance multiple priorities to meet expected response deadlines</li><li>
Adaptable, flexible and readily adjust to changing situations</li><li>
Ability to work independently and as a member of a team</li><li>
Ability to comprehend and apply basic math principles</li><li>
Ability to apply logical thinking when evaluating practical problems</li><li>
Ability to present information and respond to questions from stakeholders</li><li>
Ability to interact with a diverse group</li><li>
Ability to listen and demonstrate a high degree of empathy</li><li>
Demonstrated computer skills includes Microsoft Word, Excel, and Outlook</li><li>
Display tact and diplomacy in response to unfavorable or negative situations</li><li>
Demonstrated sensitivity and understanding when speaking with patients</li><li>
Demonstrated passion for speaking with people in an outgoing way</li></ul><div></div><p><b><br>
PHYSICAL DEMANDS:</b></p><ul><li>
Location of job activities 100% inside</li><li>
Extensive manual dexterity (keyboarding, mouse, phone)</li><li>
Constant use of phone for communication</li><li>
Noise and/or vibrations exposure</li><li>
Frequently reach (overhead), handle, and feel with hands and arms</li><li>
Sit for prolonged periods of time</li><li>
Occasionally stoop, kneel, and crouch</li><li>
Occasionally lift, carry, and move up to 25 pounds</li></ul><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
The expected base pay range for this position is $15.50&ndash;$15.80 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.</div><div>
CareTria is an Equal Opportunity Employer.</div></div>

Patient Support Service Representative

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