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Center Scheduler

The Center Scheduler plays a vital role in ensuring smooth, timely, and coordinated patient care by managing both in-house and external medical appointments. Under the direction of the Program Manager, this position serves as a key point of coordination among patients, families, providers, and the care team.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys organization, collaboration, and making a meaningful impact on patient access to care.

Duties and Responsibilities

• Generate specialty referrals and schedule both in-house and external medical appointments.
• Prepare and provide all required documentation for medical and specialty appointments.
• Cancel or reschedule appointments as needed and promptly notify patients and families of changes.
• Enter, track, and maintain all in-house and external appointments within the scheduling system.
• Complete and manage paperwork related to all medical appointments.
• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
• Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
• Send completed appointment documentation to PCPs following patient visits.
• Obtain, track, and manage diagnostic requests and billing forms as required.
• Prepare podiatry-related forms and documentation for podiatry visits.
• Communicate clearly and professionally, both verbally and in writing, with providers, patients, families, and team members.
• Update the scheduling system promptly to reflect appointment changes.
• Prepare and maintain monthly specialist calendars within the practice management software.
• Provide coverage for other schedulers as needed.
• Contact outside facilities to obtain test results when results have not been received in a timely manner.
• Prepare appointment-related paperwork for meal and transportation coordination.
• Coordinate appointment-related services, including transportation, meals, translation services, and patient escorts.
• Perform other reasonably related duties as assigned.

Required Qualifications

• Knowledge of healthcare operations, with demonstrated experience in medical scheduling and billing across diverse patient populations.
• Excellent written and verbal communication skills.
• Proficiency with computers and healthcare scheduling or practice management systems.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced healthcare environment.
• Flexible, proactive, and willing to support all aspects of organizational operations.