patient services specialist

Community Health of South Florida

<p><b>POSITION PURPOSE:</b><br>
<br>
The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing.<br>
<br>
<b>POSITION REQUIREMENTS / QUALIFICATIONS:</b><br>
<br>
<b>Education/Experience</b>:
<br>
A minimum of High School Diploma or GED Equivalent. ICD 9 Coding experience preferred. Experience with Patient Services. Must have knowledge of Medicaid / Medicare Insurance, collection and setup.<br>
<br>
<b>Licensure / Certification:</b>
<br>
Maintain current CPR certification from the American Heart Association.<br>
<br>
<b>Skills / Ability</b>:
<br>
Ability to work as a team member. Must have clerical skills, ability to type 20 - 30 wpm and have interviewing skills. Must have knowledge of math, operation of calculator; telephone etiquette, human relation skills and organizational skills. Must be computer literate. Ability to demonstrate effective oral and written communication skills.<br>
<br>
<b>POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)</b><br>
<br>
Register new client on Intergy as per guidelines issued by Community Health of So. Florida.<br>
<br>
Researches files for previous enrollment in CHI computer system before creating a new medical record number.<br>
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Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida.<br>
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Performs financial screening on active clients who have requested services from Community Health of South Florida, Inc.<br>
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Attempt collection o Completes assigned task in a timely manner.f past due debts as clients request services from CHI.<br>
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Check-in clients for needed medical services.<br>
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Check-out clients upon receiving medical services.<br>
<br>
Process of patient payments.<br>
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Review and balance out daily batches.<br>
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Submit daily journal to assigned supervisor.<br>
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Submit cash and copies of daily batches to the Accounting Department for deposit.<br>
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Complete statistical data and submit daily.<br>
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Reviews Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.<br>
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Identifies patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.<br>
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Identifies patients who need a Learning Needs Assessment and gives them the form to complete.<br>
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Identifies patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.<br>
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Gives all new patients a New Patient History form to complete before Nursing Staff calls the patient.<br>
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Attaches a completed new patient lab request form to the encounter form of every new patient.<br>
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Consistently informs patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.<br>
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Verifies Medicare, Medicaid and all other insurance carriers.<br>
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Performs daily balance closing and ensures that all procedures and payments are posted accurately.<br>
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Performs cashier duties, collect patient funds for services and enters data into computer for payment received.<br>
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Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&amp;E&rsquo;s and Payments).<br>
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Use appropriate and correct telephone etiquette at all times.<br>
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Participates in Continuing Educational In-services and Performance Improvement Activities.<br>
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Reports to work on time and ready to work with minimal absenteeism.<br>
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Completes &amp; Post all B&amp;E (billing and encounter) forms within the same of service.<br>
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Adheres to the Confidentiality Policies and Procedures / HIPAA Regulations.<br>
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Performs other duties as assigned, including variable shifts if needed.</p>

PATIENT FINANCIAL SERVICES SPECIALIST

East Alabama Medical Center

<div><ul><li><div><p><b>EAMC MISSION</b></p>
</div><ul><li><div><div>At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.</div>
</div></li></ul></li><li><div><b>POSITION SUMMARY</b></div>
<ul><li><div><div>The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time.</div>
</div></li></ul></li><li><div><b>POSITION QUALIFICATIONS</b></div>
<ul><li><div><div><b>Minimum Education
</b></div><ul><li><div>High School Diploma or equivalent</div>
</li></ul></div></li><li><div><div><br>
<b>Minimum Experience
</b></div><ul><li><div>1-2 years customer service experience, including working on a computer.</div>
</li></ul></div></li><li><div><div><br>
<b>Required Registration/License/Certification
</b></div><ul><li><div>N/A</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Education
</b></div><ul><li><div>Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Experience
</b></div><ul><li><div>1-2 years healthcare/hospital experience and/or customer service experience.</div>
</li><li><div>1-year computer experience and the ability to type and spell accurately.</div>
</li></ul></div></li><li><div><div><br>
<b>Preferred Registration/License/Certification</b></div>
<ul><li><div>Certification of Patient Accounts preferred.</div>
</li></ul></div></li><li><div><div><br>
<b>Other Requirements</b></div>
<ul><li><div>N/A</div>
</li></ul></div></li></ul></li></ul><br>
Location: EAMC &middot; RAD SUPP<br>
Schedule: FT, First Shift</div>

PATIENT PROCESSING PRE CERT SCHEDULING SPECIALIST - OIFED

Oregon Health & Science University

<div>Department Overview:
<p>
The PAS Specialist at Family Medicine at South Waterfront provides excellent clinical care through professional response to patient needs. This role is responsible for all reception duties, including check in, check out, telephones, and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Gathers and records information about patients, provides specific customer services which include screening for financial eligibility, confirming health insurance coverage, and individual's obligations. Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid administrative skills, including letter/phone correspondence, organizational skills, project maintenance, and other general office tasks.
</p>Function/Duties of Position:
<ul><li>Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.</li><li>
Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient&rsquo;s representative. Manages providers schedule and completes administrative work for team providers.</li><li>
Enrollment &amp; Eligibility. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.
</li><li>Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.
</li><li>Offers MyChart access.
</li></ul>Required Qualifications:
<ul><li>Six months of work experience in a medical office setting, including high volume direct patient contact <b>OR </b>one year of work experience in a high volume direct public contact position</li></ul><p><b>
Knowledge and Skills Required:</b></p><ul><li>
Basic computer keyboarding skills including typing of 30 - 45 wpm.</li><li><b>
Note</b>: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.</li></ul>
Preferred Qualifications:
<ul><li>Two or more years of experience in a medical office setting.</li><li>
Previous OHSU and EpicCare experience.
</li></ul>Additional Details:
<ul><li>Exposure to ill patients - flu, colds, virus. Must be able to sit for long periods, move about the clinic as necessary, and use telephone and computer for extended periods of time.</li></ul>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

PAS Specialist (Patient Access Service Specialist)

Planned Parenthood

Why Planned Parenthood?
<br><br>
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
<br><br>
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
<br><br>
About our Central Follow-Up Specialist position
<br><br>
The Centralized Follow Up Assistant is a non-licensed member of the clinical and administrative Centralized Follow Up [CFU] team that provides patient follow up management and affiliate health services in accordance with Planned Parenthood policies, protocols, and procedures.
<br><br>
What will you be doing!
<br><ul>
<li>General: Works in accordance with affiliate Medical Standards & Guidelines [MS&Gs]; provide education and advice to patients within affiliate protocols and scope of practice as defined below.</li>
<li>Test Results: When patients reach out to CFU to request their lab results, the CFU Assistant can notify patients of normal test results (with the exception of Cervical Cancer Screening [CCS] tests and imaging results) and document that notification accordingly. The CFU Assistant will task the licensed CFU team members to review normal CCS results, normal imaging results, and all abnormal results to connect with the patient to review those results</li>
<li>Notifications and Reminders: Send 3rd notification letters and reminder letters for recommended treatment/follow up/referrals and document their completion.</li>
<li>Scheduling Appointments: Schedule appointments for patients for specific treatment, follow up of abnormal lab results, or in-house referrals and document their completion.</li>
<li>Confidential Morbidity Report [CMRs]: Complete and transmit CMRs for all positive reportable communicable diseases (chlamydia, gonorrhea, syphilis, herpes, HIV) to the county and/or state Public Health Department. Document CMRs accordingly.</li>
<li>Expedited Partner Therapy [EPT]: Transmit or phone in EPT to preferred pharmacies for patients’ partners in chlamydia, gonorrhea, and trichomoniasis cases, according to state rules and regulations. Document EPT prescriptions accordingly.</li>
<li>Mailing Documents to Patients: Print, pack, stamp, and mail hard copy letters via USPS in a HIPAA-compliant manner.</li>
<li>After-Hours Consulting Nurse Communication: Scan in all after hours consulting nurse faxes into the Electronic Health Record [EHR] under the correct patient and task the appropriate CFU Triage RN for review and care coordination, as needed.</li>
<li>My Chart Communication: Respond to MyChart messages that request non-clinical needs (ie, work excuse note, medical records requests) or normal lab results (see above).</li>
<li>Prior Authorization: Review, process, and notify patients of Prior Authorization claims for medications and procedures.</li>
<li>Medical Records: Abstract incoming medical records and task them to CFU Advance Practice Clinicians [APCs] to review; respond to incoming Release of Information [ROI] requests; forward ROI requested by subpoena to the Quality department for legal review. Document receipt or release of medical records accordingly.</li>
<li>HEDIS: Review and respond to HEDIS requests from payors.</li>
<li>Performs other duties as assigned; nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.</li>
</ul>
<b>Minimum Qualifications:</b><br>
<ul>
<li>High school diploma or equivalent.</li>
</ul>
<b>Preferred Qualifications:</b><br>
<ul>
<li>Previous experience in an OB/GYN-related field preferred but not required.</li>
<li>Prior experience with any Planned Parenthood affiliate strongly preferred.</li>
<li>Prior experience with remote/telehealth work strongly preferred.</li>
<li>Proficiency with EHR systems and information technology strongly preferred.</li>
<li>Bilingual English/Spanish skills preferred.</li>
</ul>
<b>Salary Range:</b><br>
$21.30 - $28.36
<br><br>
<b>Position Type:</b><br>
Full- time - Non-exempt
<br>Hybrid position – must work in-person at a health center site at least 1 day a week.
<br>This is a union role – United Food & Commercial Workers 3000
<br><br>
<b>Benefits Eligibility:</b><br>
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
<br><br>
<b>Other Information:</b><br>
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
<br>What we expect from you.
<br><ul>
<li>That you adhere to our code of conduct, policies, procedures, and protocols.</li>
<li>That you always demonstrate a high degree of professionalism.</li>
<li>That you always support and model our customer service standards.</li>
<li>That you value continuous learning and seek ongoing training and development.</li>
</ul>
<b>Our commitment to diversity:</b><br>
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
<br>Equal Employment Opportunity
<br>PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

Central Follow Up Specialist (WA)_Clinical Services

ANDHealth

<div><p><b>Central Patient Engagement Specialist</b><br>
Full Time<br>
Columbus, OH</p><p>
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.<br>
<br>
We are looking for Central Patient Engagement Specialists to play an important role at AndHealth.</p><div><b>
What you&rsquo;ll do in the role:</b></div><ul><li>
Performs duties as including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for accuracy.</li><li>
Assists and supports inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
</li><li>Greet and assist customers at the pharmacy counter and over the phone.</li><li>
Handle prescription pickups and payments while following HIPAA and cash handling policies.</li><li>
Balance retail pharmacy production and specialty patient needs within workflow.</li><li>
Proactively engage with patients living with chronic health conditions to complete benefits verification and assist with identifying appropriate secondary coverage.</li><li>
Complete insurance verification and medication coverage determinations, and work with providers to address formulary restrictions.</li><li>
Assist with the completion of prior authorizations or appeals necessary to ensure medication access for patients.</li><li>
Regularly contact or communicate with patients regarding current medication utilizations and ongoing needs, communicating regularly with in-house or contract pharmacies.</li><li>
Complete routine reassessment of patients&rsquo; medication utilization and identify concerns or side effects patients may be experiencing.</li><li>
Consult with pharmacists or providers regarding all clinical needs of patients, routing all clinical interventions or counseling to a pharmacist or appropriate licensed clinician to complete.</li><li>
Assist patients with scheduling prescriptions, fills, or deliveries.</li><li>
Document all patient communication in specialty pharmacy software.</li><li>
Generate reports routinely to identify new patients, upcoming medication needs, and adherence-related data.</li><li>
Complete health questionnaires with patients when needed onsite, leveraging tablets and other technologies.</li><li>
Assist patients with installing and logging into the AndHealth app on their mobile devices.</li><li>
Manage patient medical referrals for specialty care.</li><li>
Other responsibilities as needed.</li></ul><div><br>
<b>
Education &amp; Licensure Requirements:</b></div><ul><li>
High School Diploma required.</li><li>
Bachelor&rsquo;s degree is preferred.</li><li>
Certified or Registered Pharmacy Technician in the state of OH required.</li><li>
Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.</li><li>
Must be willing to obtain and maintain licenses or certifications in multiple states.</li></ul><div><br>
<b>
Other Skills or Qualifications:</b></div><ul><li>
3+ years of pharmacy experience is preferred.</li><li>
Excellent written and oral communication skills.</li><li>
Strong attention to detail and ability to handle multiple things simultaneously.</li><li>
Comfortable with technology and the ability to adapt to new systems.</li><li>
The position may require some travel. Must be willing to travel and have reliable transportation.</li><li>
Must be organized and able to work independently.</li><li>
COVID-19 vaccination is required.</li></ul><div><b>
Here&rsquo;s what we&rsquo;d like to offer you:</b></div><ul><li>
Equal investment and support for our people and patients.</li><li>
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.</li><li>
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</li><li>
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</li><li>
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</li><li>
Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.</li></ul><div><br>
<b>
Additional Requirements:</b></div><ul><li>
(PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.</li><li>
(MMR) Measles, Mumps and Rubella or Blood Titer proving immunity.</li><li>
Varicella - (2) documented doses or Blood Titer proving.</li><li>
Hep B3 Series.</li><li>
(Flu) Influenza required.</li><li>
COVID Vaccine required.</li><li>
Additional health requirements may also be required.</li></ul><p>
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</p><p>
</p><p>2G8Sp78Kdh</p></div>

Central Patient Engagement Specialist

Mega Aid Compounding Pharmacy

<p>We are seeking a <b>Patient Care Coordinator who is fluent in formal, standard Bengali (Bangla)</b> to manage incoming and outgoing calls, enter prescriptions into our database, and provide exceptional customer service. This role involves educating patients on compounding medications, verifying prescription details, processing payments, and ensuring patient satisfaction through follow-up calls and support.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls and direct them to the appropriate department.</li><li>Educate Bengali-speaking patients on the proper use of compounding medications.</li><li>Verify prescription details, collect necessary information, and process payments.</li><li>Conduct follow-up calls to ensure patient satisfaction and address concerns.</li><li>Provide translation services between Bengali-speaking patients and pharmacists.</li><li>Record and track adverse effects and complaints.</li></ul><p><b>Preferred Characteristics:</b></p><ul><li>Excellent verbal communication skills &mdash; polite, friendly, helpful and courteous</li><li>Detail oriented, excellent documentation skills, and the ability to follow through to the end.</li><li>Ability to work independently and complete assignments timely and accurately</li><li>Proficient and strong computer skills</li><li>Ability to perform in a fast paced environment.</li><li>Displays professionalism and a positive attitude</li></ul><p><b>About Mega Aid Compounding Pharmacy:</b></p><p>With its advanced facilities for drug preparation, clinical counseling, education and fulfillment services, Mega Aid is the preferred commercial and compound prescription drug provider for thousands of patients and physicians in the New York Area. Our Pharmacists and Patient Services Specialists team work to accomplish our mission of healing patients' minds, bodies and spirits, and improving the health of the communities we serve. We offer competitive salaries and benefits. Mega Aid is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.</p><p>Job Type: Part-time</p><p>Pay: $21.00 per hour</p><p>Benefits:</p><ul><li>Paid sick time</li><li>Paid time off</li></ul><p>Language:</p><ul><li>Bengali (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Brooklyn, NY 11220 (Required)</li></ul><p>Work Location: In person</p>

Patient Care Coordinator (Bengali Speaker)

Eventus WholeHealth

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
<div></div>
<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
<div></div>
<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
</div>
<div></div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
<div></div>
<div></div>
<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
<div><br>
About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div></div>

Clinician Support Specialist

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