patient services specialist

Fusion BPO Services

<div><p>Are you fluent in Italian and looking for patient care or healthcare customer service jobs in Pristina? Fusion CX is hiring for the role of Patient Care Specialist in the Pristina team. This role is ideal for candidates who combine excellent communication skills with empathy and attention to detail. If you are searching for patient care jobs in Pristina, Italian-speaking jobs in Pristina, or healthcare customer service roles, this is an opportunity to join a collaborative global team and build your career in patient-facing support. Apply now; we need immediate joiners!</p>
<h3 class="jobSectionHeader"><b>Job Description:</b></h3>
<p>Responsibilities of a patient care specialist include:</p>
<ul><li>Assist clients in booking appointments at partner clinics and coordinating schedules.</li>
<li>Respond promptly and professionally to client inquiries via phone, email, and chat.</li>
<li>Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.</li>
<li>Represent the company by providing accurate information about products, policies, and procedures.</li>
<li>Ensure records are accurate, complete, and maintained according to standards.</li>
<li>Log and document interactions and follow-up actions with attention to detail and confidentiality.</li>
</ul><h3 class="jobSectionHeader"><b>Job Requirements:</b></h3>
<p>Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:</p>
<ul><li>Excellent command of Italian (minimum B2; C1/C2 preferred).</li>
<li>At least one year of customer service experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Empathetic, patient-focused approach and ability to handle sensitive conversations.</li>
<li>Comfortable working with CRM systems and maintaining detailed records.</li>
<li>Professional attitude, reliability, and the ability to work collaboratively within a team.</li>
</ul><p><b>Key Details</b></p>
<ul><li><b>Location:</b> Pristina</li>
<li><b>Role Focus:</b> Patient care, appointment coordination, and client relationship support.</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Fusion CX Pristina?</b></h3>
<p>At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:</p>
<ul><li>Clear career progression and learning opportunities.</li>
<li>A supportive team environment with opportunities for international collaboration.</li>
<li>Meaningful work helps people access healthcare services with clarity and care.</li>
</ul><p>If you are seeking patient care jobs in Pristina, Italian-speaking customer service roles, or patient-focused support positions, apply now and help make healthcare access easier for our clients as a Patient Care Specialist in Pristina, Kosovo.</p></div>

Patient Care Specialist – Italian – Pristina

GluCare

<div><p><b>Job Summary:</b></p><p>
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.</p><p></p><p><b>
Duties and Responsibilities:</b></p><p></p><h3 class="jobSectionHeader"><b>
1. Front Desk &amp; Patient Reception</b></h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader"><b>2. Appointment &amp; Scheduling Management</b></h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader"><b>3. Patient Experience &amp; Support</b></h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader"><b>4. CRM Management &amp; Contact Center Support</b></h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader"><b>5. Administrative &amp; Operational Support</b></h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader"><b>6. Coordination &amp; Communication</b></h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

Apollo Hospitals

<div><div>Dear Candidate,<br>
</div><div></div><br>
<div>We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.<br>
</div><div></div><br>
<div>Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.<br>
</div><div></div><br>
<div>Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.<br>
</div><div></div><br>
<div>At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.<br>
</div><div></div><br>
<div>Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.<br>
</div><div></div><br>
<div>As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.<br>
</div><div></div><br>
<div>We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team.<br>
</div><div></div><br>
<div>Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.<br>
</div><div></div><br>
<div>Sincerely,
</div><div>Team HR</div></div>

Translator - Patient Care Services

Harbor Community Clinic

<div><div><p><b>MISSION, VISION, AND VALUES</b></p><p>
Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is &quot;Improving the Health and Well Being of our Community.&quot; Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.</p><p><b>
JOB SUMMARY</b></p><p>
This position is responsible for ensuring that all patient interactions/experiences are successful by providing excellent customer service. The Patient Operations Specialist is responsible for administrative and front office functions for the health center(s).</p><p><b>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b><b>
</b></p><p>To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:</p><p></p><p><br>
Patient Operations Specialist:</p><ul><li>
Scrub the schedule for the next day (reason for visit, demographic information, global alerts, ensuring time slot is correct).</li><li>
Conduct chart audit, including scrubbing of provider schedule, looking for duplicate appointments.</li><li>
Greet and acknowledge visitors/patients with respect, dignity, and an even tone.</li><li>
Ensure accurate and timely check-in/check-out patients.</li><li>
Ensure all patient registration forms are completed, scanned, and entered into patient chart.</li><li>
Effectively de-escalate vistor/patient complaints with even tone.</li><li>
Verify and update demographics as needed</li><li>
Verify eligibility and insurance accurately when needed</li><li>
Handle monetary transactions (cash and/or credit/debit card) for any and all cash patients, or patients with a copay.</li><li>
Stock all supplies when needed.</li><li>
Perform other duties as assigned to support HarborCHC&rsquo;s Mission and Values.</li></ul><p></p><p><br>
Other duties may include:</p><ul><li>
Answer phones, address all concerns and follow up with proper documentation and notes in the electronic health record (EHR) system.</li><li>
Monitor and address tasks in HarborCHC's patient communication platform according to HarborCHC procedures.</li><li>
Ensure patient demographics are accurate and complete in the EHR</li><li>
Deliver messages and route calls from patients to appropriate staff.</li><li>
Ensure all Meaningful Use information is obtained, updated, and verified in the EHR system on an ongoing, daily basis.</li><li>
Maintain department policies and ensure procedures meet HIPAA compliance, are current with industry standards, and are followed.</li><li>
Participates in internal and external audits and projects when necessary.</li><li>
Maintian metrics of wait time as required by health plans to 90 seconds.</li><li>
Maintian metrics of each call and assist time to 2.50 minutes.</li><li>
Effectively de-escalate patient complaints on calls with even tone.</li><li>
Demonstrate understanding of EHR scheduling process.</li><li>
Follow scheduling rules and process for efficiency, inluding maximization of visits.</li><li>
Ability to convey to patients/callers, effective messaging, regarding pracice protocols.</li><li>
Scrub schedule for any errors on an ongoing daily basis.</li><li>
Any additional administrative duties as directed by your Supervisor.</li></ul><p>
Key Competencies:</p><ul><li>
Committed to providing an exceptional experience in all interactions.</li><li>
Ability to understand and manage patient appointment schedules to optimize patient flow and provider/staff productivity.</li><li>
Must have strong analytical and problem-solving skills.</li><li>
Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.</li><li>
Must have the willingness and ability to adapt to change, including advances in technology.</li><li>
Ability to handle multiple tasks and be highly organized and detail-oriented.</li><li>
Must be able to communicate effectively, in English and Spanish, both verbally and written.</li><li>
Ability to work with diverse populations.</li><li>
Treat all patients and colleagues with dignity and respect.</li><li>
Committed to the mission of Harbor Community Health Centers.</li></ul><p><b>
QUALIFICATIONS</b></p><p>
Required education, experience and/or training:</p><ul><li>
High school diploma or equivalent</li><li>
2 -3 years experience in customer service/patient services in a health/dental office setting</li></ul><p><i>
** If current staff under consideration for promotion, must be employee in good standing with positive performance review, no corrective action plans for at least 6 months.</i></p><ul><li>
Bilingual English/Spanish</li><li>
Current Basic Life Support (BLS) Certification by the American Heart Association</li><li>
Experience with electronic health records (EHR), eClinicalWorks preferred</li><li>
Experience at Federally Qualified Health Center preferred</li></ul><p><b>
EXPECTATIONS</b></p><ul><li>
Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures.</li><li>
Observes all policies and procedures for the use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is visible.</li><li>
Conducts self in a manner that represents HarborCHC&rsquo;s core values at all times.</li><li>
Maintains a positive and respectful attitude with all work-related contacts.</li><li>
Provides excellent customer service.</li><li>
Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.</li><li>
Consistently reports to work prepared to perform the duties of the position.</li><li>
Meets productivity standards and performs duties as workload necessitates.</li><li>
Fosters an environment that promotes trust and cooperation among all staff.</li></ul><p><b>
PHYSICAL REQUIREMENTS</b></p><p>
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.</p><p></p><p><b><br>
HOURS OF OPERATIONS</b></p><p>
HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need.</p><p></p><p><b><br>
HR PROCEDURAL REQUIREMENTS</b></p><ul><li>
Legal authorization to work in the United States.</li><li>
Clear all post offers, pre-employment background screening, and education verification.<ul><li>
This is not entended to cover all aspects of your description as additional duties may be assigned.</li></ul></li></ul><p></p><p><b><br>
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT</b></p><p>
HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.</p><p></p><p><b><br>
DISCLAIMER</b></p><p>
The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.</p><p></p><p><br>
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.</p></div><br>
Monday &ndash; Friday 8:00am-5:00pm</div>

Patient Operations Specialist (LB)

Choice Healthcare Services

<div>Overview:
<div><b>
Outreach Specialist -</b></div><div></div><div><b><br>
Bilingual English - Spanish Required - working with dental offices</b></div><div></div><div><b><br>
Great Marketing position - If you like working independently, you are organized with an out going personality that enjoys meeting new people, t</b><b>raveling locally for business-to-business opportunities? Then </b><b>we would love to interview you.</b></div><div></div><div><b><br>
Summary:</b> The primary role of the Dental Outreach Specialist is to support the Operations and out Marketing Department in promoting CHOICE Healthcare Services regionally to directly generate new leads and drive new patient growth for our dental offices. This position reports to Outreach Manager. The Dental Outreach Specialist will support regional marketing activities and community outreach events for CHOICE Healthcare Services offices for relevant dental topics and scheduling new patients.
</div><div>Primary responsibilities include but are not limited to grassroots community outreach, and brand representation at public events.</div><div></div><div><b><br>
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.</b></div><div></div><div><b><br>
Pay Range: $20.00-$23.00/hour (Based on experience). This position is eligible to earn excellent monthly bonuses.</b></div><div><b>
Location: Sacramento area - Arden/Natomas</b></div>
Responsibilities:
<p><b>
Essential Duties and Responsibilities:</b><b> include the following. Other duties may be assigned.</b></p><p></p><p><br>
REGIONAL OUTREACH INITIATIVES</p><ul><li>
Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.</li><li>
Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.</li><li>
Support community outreach efforts to targeted demographics and patients&rsquo; segments by planning, scheduling and delivering community engagement opportunities.</li><li>
As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors</li><li>
In partnership with regional clinics, identify and engage with area general practitioners to promote the company&rsquo;s services and establish new patient referral streams.</li><li>
Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).</li><li>
Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.</li><li>
Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children&rsquo;s CHOICE Healthcare Services.</li><li>
Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.</li><li>
Track leads generated via outreach efforts and analyze efficacy and return on efforts.</li><li>
Complete ad hoc projects per needs of management and team.</li><li>
Support regional growth goals for new patient appointments by:</li><li><ul><li>
Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.</li><li>
Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.</li><li>
Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.</li><li>
Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.</li></ul></li></ul><p></p><p><br>
MARKETING OPERATIONS SUPPORT</p><ul><li>
Support audit of assigned offices to ensure compliance with brand guidelines.</li><li>
Understand and comply with ethical, legal and regulatory requirements applicable to industry.</li><li>
Actively review metrics and update data in advance of monthly marketing reports.</li><li>
Coordinate regional marketing collateral needs and maintain organized marketing inventory.</li><li>
Maintain and update assigned areas of responsibilities per Marketing Task List.</li><li>
Review data for referral reports.</li><li>
Collaborate with clinic teams for existing patient retention efforts.</li><li>
Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.</li><li>
Prepare and deliver drop-off outreach promotional kits and gifts as directed.</li><li>
Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.</li></ul>
Qualifications:
<p><b>
Education and/or Experience:</b></p><ul><li>
High school diploma or equivalent</li><li>
Demonstrated experience and success in outreach to communities.</li><li>
Community mobilization and/or volunteer recruitment and management experience.</li><li>
Strong public speaking experience.</li><li>
Bilingual in English Spanish is required</li><li>
Ability to represent company at specified campaigns/initiatives as assigned by management.</li><li>
Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.</li></ul><p><b>
Travel:</b> This position requires travel to target patient populations areas to represent regionally at relevant community events. Reliable transportation is a requirement.</p><p><b><br>
Certificates, Licenses, Registrations:</b> A current driver&rsquo;s license and proof of auto insurance are required.</p></div><p></p>

Outreach Specialist

<div>Overview:
<div><b>
Outreach Specialist</b></div><div><br>
</div><div><b>Bilingual English - Spanish Required - working with dental offices</b></div><div></div><div><b><br>
Great Marketing position - If you like working independently, you are organized with an out going personality that enjoys meeting new people, t</b><b>raveling locally for business-to-business opportunities? Then </b><b>we would love to interview you.</b></div><div></div><div><b><br>
Summary:</b> The primary role of the Dental Outreach Specialist is to support the Operations and out Marketing Department in promoting CHOICE Healthcare Services regionally to directly generate new leads and drive new patient growth for our dental offices. This position reports to Outreach Manager. The Dental Outreach Specialist will support regional marketing activities and community outreach events for CHOICE Healthcare Services offices for relevant dental topics and scheduling new patients.
</div><div>Primary responsibilities include but are not limited to grassroots community outreach, and brand representation at public events.</div><div></div><div><b><br>
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.</b></div><div></div><div><b><br>
Pay Range: $20.00-$23.00/hour (Based on experience). This position is eligible to earn excellent monthly bonuses.</b></div><div><b>
Location: Mission</b></div>
Responsibilities:
<p><b>
Essential Duties and Responsibilities:</b><b> include the following. Other duties may be assigned.</b></p><p></p><p><br>
REGIONAL OUTREACH INITIATIVES</p><ul><li>
Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.</li><li>
Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.</li><li>
Support community outreach efforts to targeted demographics and patients&rsquo; segments by planning, scheduling and delivering community engagement opportunities.</li><li>
As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors</li><li>
In partnership with regional clinics, identify and engage with area general practitioners to promote the company&rsquo;s services and establish new patient referral streams.</li><li>
Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).</li><li>
Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.</li><li>
Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children&rsquo;s CHOICE Healthcare Services.</li><li>
Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.</li><li>
Track leads generated via outreach efforts and analyze efficacy and return on efforts.</li><li>
Complete ad hoc projects per needs of management and team.</li><li>
Support regional growth goals for new patient appointments by:</li><li><ul><li>
Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.</li><li>
Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.</li><li>
Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.</li><li>
Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.</li></ul></li></ul><p></p><p><br>
MARKETING OPERATIONS SUPPORT</p><ul><li>
Support audit of assigned offices to ensure compliance with brand guidelines.</li><li>
Understand and comply with ethical, legal and regulatory requirements applicable to industry.</li><li>
Actively review metrics and update data in advance of monthly marketing reports.</li><li>
Coordinate regional marketing collateral needs and maintain organized marketing inventory.</li><li>
Maintain and update assigned areas of responsibilities per Marketing Task List.</li><li>
Review data for referral reports.</li><li>
Collaborate with clinic teams for existing patient retention efforts.</li><li>
Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.</li><li>
Prepare and deliver drop-off outreach promotional kits and gifts as directed.</li><li>
Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.</li></ul>
Qualifications:
<p><b>
Education and/or Experience:</b></p><ul><li>
High school diploma or equivalent</li><li>
Demonstrated experience and success in outreach to communities.</li><li>
Community mobilization and/or volunteer recruitment and management experience.</li><li>
Strong public speaking experience.</li><li>
Bilingual in English Spanish is required</li><li>
Ability to represent company at specified campaigns/initiatives as assigned by management.</li><li>
Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.</li></ul><p><b>
Travel:</b> This position requires travel to target patient populations areas to represent regionally at relevant community events. Reliable transportation is a requirement.</p><p><b><br>
Certificates, Licenses, Registrations:</b> A current driver&rsquo;s license and proof of auto insurance are required.</p></div><p></p>

<div>Overview:
<div><b>
Outreach Specialist</b></div><div><br>
</div><div><b>Bilingual English - Spanish Required - working with dental offices</b></div><div></div><div><b><br>
Great Marketing position - If you like working independently, you are organized with an out going personality that enjoys meeting new people, t</b><b>raveling locally for business-to-business opportunities? Then </b><b>we would love to interview you.</b></div><div></div><div><b><br>
Summary:</b> The primary role of the Dental Outreach Specialist is to support the Operations and out Marketing Department in promoting CHOICE Healthcare Services regionally to directly generate new leads and drive new patient growth for our dental offices. This position reports to Outreach Manager. The Dental Outreach Specialist will support regional marketing activities and community outreach events for CHOICE Healthcare Services offices for relevant dental topics and scheduling new patients.
</div><div>Primary responsibilities include but are not limited to grassroots community outreach, and brand representation at public events.</div><div></div><div><b><br>
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.</b></div><div></div><div><b><br>
Pay Range: $20.00-$23.00/hour (Based on experience). This position is eligible to earn excellent monthly bonuses.</b></div><div><b>
Location: Merced</b></div>
Responsibilities:
<p><b>
Essential Duties and Responsibilities:</b><b> include the following. Other duties may be assigned.</b></p><p></p><p><br>
REGIONAL OUTREACH INITIATIVES</p><ul><li>
Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.</li><li>
Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.</li><li>
Support community outreach efforts to targeted demographics and patients&rsquo; segments by planning, scheduling and delivering community engagement opportunities.</li><li>
As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors</li><li>
In partnership with regional clinics, identify and engage with area general practitioners to promote the company&rsquo;s services and establish new patient referral streams.</li><li>
Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).</li><li>
Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.</li><li>
Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children&rsquo;s CHOICE Healthcare Services.</li><li>
Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.</li><li>
Track leads generated via outreach efforts and analyze efficacy and return on efforts.</li><li>
Complete ad hoc projects per needs of management and team.</li><li>
Support regional growth goals for new patient appointments by:</li><li><ul><li>
Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.</li><li>
Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.</li><li>
Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.</li><li>
Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.</li></ul></li></ul><p></p><p><br>
MARKETING OPERATIONS SUPPORT</p><ul><li>
Support audit of assigned offices to ensure compliance with brand guidelines.</li><li>
Understand and comply with ethical, legal and regulatory requirements applicable to industry.</li><li>
Actively review metrics and update data in advance of monthly marketing reports.</li><li>
Coordinate regional marketing collateral needs and maintain organized marketing inventory.</li><li>
Maintain and update assigned areas of responsibilities per Marketing Task List.</li><li>
Review data for referral reports.</li><li>
Collaborate with clinic teams for existing patient retention efforts.</li><li>
Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.</li><li>
Prepare and deliver drop-off outreach promotional kits and gifts as directed.</li><li>
Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.</li></ul>
Qualifications:
<p><b>
Education and/or Experience:</b></p><ul><li>
High school diploma or equivalent</li><li>
Demonstrated experience and success in outreach to communities.</li><li>
Community mobilization and/or volunteer recruitment and management experience.</li><li>
Strong public speaking experience.</li><li>
Bilingual in English Spanish is required</li><li>
Ability to represent company at specified campaigns/initiatives as assigned by management.</li><li>
Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.</li></ul><p><b>
Travel:</b> This position requires travel to target patient populations areas to represent regionally at relevant community events. Reliable transportation is a requirement.</p><p><b><br>
Certificates, Licenses, Registrations:</b> A current driver&rsquo;s license and proof of auto insurance are required.</p></div><p></p>

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