patient services supervisor

Al Jameel Medical Center

<p><b>Job Summary</b></p><p>The Patient Services Supervisor is responsible for overseeing the daily operations of the patient services department, ensuring efficient patient flow, high-quality customer service, and smooth coordination between patients, medical staff, and administrative teams. The role focuses on improving patient experience, managing front desk operations, and maintaining operational efficiency within the healthcare facility.</p><p><b>Key Responsibilities</b></p><ul><li>Ensure a high standard of patient care and customer service at all patient interaction points.</li><li>Address patient inquiries, concerns, and complaints in a professional and timely manner.</li><li>Monitor patient satisfaction and implement improvements to enhance the patient experience.</li><li>Supervise the patient services/front desk team including receptionists and coordinators.</li><li>Manage patient registration, appointment scheduling, and check-in/check-out processes.</li><li>Ensure accurate patient data entry and proper documentation in the hospital information system.</li><li>Maintain efficient patient flow to minimize waiting times.</li><li>Train, supervise, and evaluate patient services staff.</li><li>Develop duty rosters and manage staff schedules.</li><li>Conduct regular performance reviews and provide coaching to team members.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient services.</li><li>Ensure proper communication of appointment changes, delays, or cancellations.</li><li>Monitor daily operations to ensure compliance with healthcare facility policies and procedures.</li><li>Prepare reports on patient volume, appointment utilization, and service performance.</li><li>Maintain records of patient feedback and service improvements.</li><li>Assist management in implementing new patient service initiatives and workflows.</li></ul><p><b>Requirements</b></p><ul><li>An Arabic female locally available with a valid resident permit</li><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, or a related field.</li><li>Minimum 3&ndash;5 years of experience in patient services, in private clinics, hospitals, or diagnostic centers.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Hospital Information Systems (HIS) and MS Office.</li><li>Strong problem-solving and conflict resolution abilities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How long will it take for you to join if offered the position?</li></ul><p>Experience:</p><ul><li>patient services: 3 years (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Patient Services Supervisor

County of San Mateo

<div>
 The
 <strong>
  San Mateo Medical Center's Patient Financial Services Department
 </strong>
 is seeking a qualified individual for the position of
 <strong>
  Patient Services Supervisor - Hospital Billing and Follow Up
 </strong>
 .
 <br/>
 <br/>
 The Patient
 <strong>
  Services Supervisor-Hospital Billing and Follow Up
 </strong>
 is responsible for:
 <br/>
 <br/>
 <ul>
  <li>
   Supervising and managing A/R (accounts receivable) follow-up staff.
  </li>
  <li>
   Ensuring timely and effective insurance and patient account collections.
  </li>
  <li>
   Monitoring staff productivity, quality, and adherence to departmental goals.
  </li>
  <li>
   Providing training, coaching, and performance evaluations for team members.
  </li>
  <li>
   Assigning workloads and prioritizing accounts based on aging and payer guidelines.
  </li>
  <li>
   Ensuring timely follow-up on unpaid claims with insurance companies, government agencies, and patients.
  </li>
  <li>
   Reviewing and resolving complex billing issues, denials, and underpayments.
  </li>
  <li>
   Supervising and analyzing denial trends and implementing corrective actions.
  </li>
  <li>
   Coordinating with coding, billing, and clinical departments to resolve claim issues and ensure accurate documentation and resubmission of denied claims.
  </li>
  <li>
   Preparing and reviewing A/R performance, aging, and productivity reports; tracking key performance indicators, such as Days in A/R, denial rate, and cash collection.
  </li>
  <li>
   Ensuring timely management of provider enrollment for Medicare and Medi-Cal payers.
   <br/>
   <br/>
  </li>
 </ul>
 This
 <strong>
  Full-Time, Regular
 </strong>
 vacancy is located in South San Francisco, and the successful hire will travel throughout the County for supervision meetings, etc.
 <br/>
 <br/>
 The
 <strong>
  ideal candidate
 </strong>
 will have at least four years of experience in hospital billing and follow up functions; be able to plan, organize, prioritize and supervise the work of hospital follow up effectively; supervise staff conducting patient billing and follow up activities; work independently with minimal supervision using initiative and sound independent judgment within established guidelines; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work; and demonstrate experience working with diverse client groups and staff.
 <br/>
 <br/>
 <strong>
  NOTE:
 </strong>
 <strong>
  The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
  <br/>
  <br/>
 </strong>
 <strong>
  Examples Of Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Duties may include, but are not limited to, the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and direct patient services office support and business office support staff and activities.
  </li>
  <li>
   Plan, schedule and assign office support work in admitting, registration and program billing areas.
  </li>
  <li>
   Participate in the hiring of assigned staff, recommending selection for management approval.
  </li>
  <li>
   Train assigned staff in patient services office support, business office and County procedures and policies.
  </li>
  <li>
   Evaluate employee performance, counsel employees, and effectively recommend initial corrective actions and other personnel decisions.
  </li>
  <li>
   Provide input into the budget and goal setting processes.
  </li>
  <li>
   Research and compile information from a variety of sources for the completion of forms or the preparation of periodic and special reports.
  </li>
  <li>
   Provide information to the public or to County staff that requires the use of judgment and the interpretation and application of policies, rules or procedures.
  </li>
  <li>
   Organize and maintain various patient intake, insurance billing or general files; type draft or finished materials from dictated tapes or brief instructions using a typewriter or word processor; proofread material as required.
  </li>
  <li>
   Develop, recommend and implement improved operating procedures, forms and work processes.
  </li>
  <li>
   Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; operate standard office equipment.
  </li>
  <li>
   Perform complex, technical, difficult and/or specialized office support related to the patient services or business office area.
  </li>
  <li>
   Provide off hours support as required.
  </li>
  <li>
   Perform related duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge of:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.
  </li>
  <li>
   Policies, procedures and medical terminology related to the organizational area to which assigned.
  </li>
  <li>
   Applicable laws, ordinances, rules and regulations.
  </li>
  <li>
   Business office management practices and procedures, including records management and the operation of standard office equipment.
  </li>
  <li>
   Business arithmetic, including percentages and decimals.
  </li>
  <li>
   Correct English usage, including spelling, grammar and punctuation.
  </li>
  <li>
   Business data processing principles and the use of word processing or computing equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skill/Ability to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plan, assign, supervise, review and evaluate the work of others.
  </li>
  <li>
   Train others in work procedures.
  </li>
  <li>
   Analyze and resolve office administrative problems.
  </li>
  <li>
   Read, interpret and apply rules, policies and procedures.
  </li>
  <li>
   Organize, research and maintain patient and general files.
  </li>
  <li>
   Compose routine correspondence independently or from brief instructions.
  </li>
  <li>
   Use initiative and sound independent judgment within established guidelines.
  </li>
  <li>
   Establish and maintain effective working relationships with those contacted in the course of the work.
  </li>
  <li>
   Organize and prioritize work, meet critical deadlines and follow up on assignments with a minimum of supervision.
  </li>
  <li>
   Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 <br/>
 <br/>
 <ul>
  <li>
   Four years of patient services assistant experience providing office support in a medical or clinic setting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application/Examination
  <br/>
  <br/>
 </strong>
 <strong>
  Open &amp; Promotional. Anyone may apply
 </strong>
 . Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
 <br/>
 <br/>
 The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
 <strong>
  All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.
  <br/>
  <br/>
 </strong>
 <strong>
  IMPORTANT
 </strong>
 :
 <strong>
  Applications for this position will only be accepted online.
 </strong>
 If you are currently on the County's website, you may click the
 <strong>
  "Apply"
 </strong>
 button. If you are not on the County's website, please go to
 <strong>
  httsp://jobs.smcgov.org/
 </strong>
 to apply. A supplemental application form must be submitted in addition to our regular employment application form.A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 <strong>
  Online applications must be received by the Human Resources Department before midnight on the final filing date.
  <br/>
  <br/>
 </strong>
 <strong>
  TENTATIVE RECRUITMENT SCHEDULE
  <br/>
  <br/>
  Final Date for Filing: Wednesday, April 1, 2026, at 11:59PM PST
  <br/>
  <br/>
  Application Screening: Thursday, April 2-7, 2026
  <br/>
  <br/>
  Combined Civil Service/Department Interviews: Week of April 20, 2026
  <br/>
  <br/>
 </strong>
 <strong>
  About The County
  <br/>
  <br/>
 </strong>
</div>


Patient Services Supervisor - Hospital Billing and Follow Up

Al Riyady For Auditing of Accounts EST

<p><b>Salary: </b>AED 4,500 &ndash; 5,000 (Based on experience)</p><p><b>Availability: </b>Immediate Joiners</p><p><b>Role Overview</b></p><p>A well-established dental clinic located on Al Wasl Road is seeking an experienced and confident <b>Receptionist Supervisor to lead front-desk operations</b>. The role requires strong leadership, patient service excellence, and solid experience within a dental clinic environment. The ideal candidate will be hands-on, commercially aware, and capable of driving patient satisfaction and front-office performance.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise and manage daily front-desk and reception operations</li><li>Greet and assist patients professionally, ensuring a positive patient experience</li><li>Oversee appointment scheduling, confirmations, and patient flow</li><li>Lead and support reception staff, ensuring high service standards</li><li>Handle patient inquiries, complaints, and escalations effectively</li><li>Drive upselling of dental services, packages, and promotions</li><li>Manage billing, invoicing, and payment collection accurately</li><li>Coordinate insurance approvals, claims, and reconciliations</li><li>Ensure accurate patient records and system updates</li><li>Maintain confidentiality and comply with clinic policies and DHA standards</li></ul><p><b>Requirements</b></p><ul><li><b>Previous experience in a UAE dental clinic is required</b></li><li>Proven <b>upselling and customer service</b> experience</li><li>Prior <b>supervisory or team-lead </b>experience</li><li>Strong knowledge of <b>insurance processes, billing, and invoicing</b></li><li>Excellent computer skills and familiarity with clinic management systems</li><li>Polite, professional, and well-presented demeanor</li><li>Strong organizational, leadership, and communication skills</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,500.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality?</li><li>Knowledge of UAE insurance processes, billing, and invoicing?</li><li>Expected Salary?</li><li>Immediate joiner?</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Dental Clinic Reception Lead

St. Joseph's Health

<div><div><div><div><div><div><div>Supervisor Clerical Totowa Primary Care</div>
</div><div><p>Totowa, NJ, United States</p></div><p></p><div><div><div><div><div><b>
</b></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><p>JOB DESCRIPTION</p>
<div><div>Responsible for the supervising and coordination of departmental activities. Maintains workflow and operations which ensures prompt and accurate collection of patient demographic and Insurance information. Ensures excellent customer service, efficient patient flow, effective communication with patients, physicians and other hospital departments. The primary goals are Patient, Customer, Physician satisfaction and accurate billing practices.</div></div>
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><p>QUALIFICATIONS</p>
<div><div>Work requires a High School diploma or equivalent, some college desirable and three to five years of previous work related experience. Work requires analytical ability, technical, computer literacy, managerial, mathematical and writing skills needed to supervise employees and resolve issues.</div></div>
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><p>ABOUT US</p>
<div><div><b>St. Joseph&rsquo;s Health</b> is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization&rsquo;s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation&rsquo;s &ldquo;100 Best Places to Work in Health Care&rdquo;.
</div><p><b>Benefits Eligibility</b>: (Full-time and Part-time Employees-over 20 hours a week)</p>
<ul>
<li>Competitive salary*</li>
<li>Robust benefits with health, dental, Rx and vision plans</li>
<li>403b retirement plan options with company match**</li>
<li>Health &amp; Wellness*</li>
<li>Non-Profit Health System &ndash; eligible for Federal Student Loan Forgiveness</li>
<li>PTO, and paid holidays</li>
<li>Tuition reimbursement</li>
<li>Employee Assistance Program</li>
<li>LTD : Long Term Disability</li>
<li>Life Insurance Options</li>
<li>Onsite Day care Program</li>
</ul>
<ul><li>Available for Per Diem Employees and Part-time Employees working under 20 hours per week.</li></ul>
<p><b>
**</b>403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.</p>
<p><b>
Pay transparency</b>: St. Joseph&rsquo;s Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.&rdquo; The salary range does not include incentives, differential pay or other forms of compensation.</p></div><br>
<p></p>
</div></div></div></div></div></div><div><div><div><div><div><div><p>ABOUT THE TEAM</p>
<div><div>St. Joseph&rsquo;s Health officially opened the <b>Totowa Health Campus </b>during a special ceremony that included a ribbon cutting and a blessing by the Most Reverend Kevin Sweeney, Bishop of the Diocese of Paterson. More than 100 people attended the event, including Congressman Bill Pascrell, 9th District of New Jersey; John Coiro, Mayor of Totowa; and Senator Kristen Corrado, of New Jersey&rsquo;s 40th Legislative District.</div>
<p>
The new campus, located at 225 Minnisink Road in Totowa, is a 140,000-square-foot facility that integrates a comprehensive listing of outpatient services, including primary and urgent care, diagnostic imaging including MRI and CT, Radiology, Lab Services and Pharmacy all under one roof. A host of medical and surgical physician offices are located on the campus, including cardiology, urology and gynecology, along with specialty Centers including Rehabilitation and Physical Therapy. This fall, the health campus will also be the new home of a Comprehensive Cancer Center opening in October.</p></div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><b>
</b></div></div></div></div></div></div></div><div><div><div><div><div><div><p>JOB INFO</p>
<div><div><div><ul><div><div>Job Identification</div>
<div>20260453</div>
</div><div><div>Job Category</div>
<div>Administrative &amp; Clerical</div>
</div><div><div>Posting Date</div>
<div>03/19/2026, 01:24 PM</div>
</div><div><div>Job Schedule</div>
<div>Full time</div>
</div><div><div>Job Shift</div>
<div>Day</div>
</div><div><div>Locations</div>
<div> <div></div><div><div>St. Joseph's Totowa Health Campus
</div></div><p></p>
</div></div><div><div>Hourly Salary Range</div>
<div>25.38-39.34</div></div></ul></div></div></div></div></div></div></div></div></div></div>

Supervisor Clerical Totowa Primary Care

ConnectiveRx

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p><b>Being on medication is tough enough. </b><b>We want to make getting it the easy part</b>. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path&mdash;allowing patients to build trusting relationships with their medication brands.</p><p></p><p><br>
We&rsquo;re not only committed to taking the pain out of the prescription process, but we&rsquo;re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices&mdash;engineers, pharmacists, customer service veterans, developers, program strategists and more&mdash;all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.</p><p></p><p><br>
The Supervisor, Patient Support is responsible for direct supervision and leadership of a team of Benefit Verification Specialists and/or Case Management employees in our Patient Services Department in a pharmaceutical HUB environment. They are accountable for delivering on all contractual service level agreements to support customer/client satisfaction, retention, and growth.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><p><b>What you will do:</b></p><ul><li>
Maintains a visible presence and is available to staff to answer questions and monitor all performance metrics such as daily stats and schedule adherence. Supports team members in problem-solving to attain first-call resolution. Addresses client field, providers, and patients' inquiries and escalations in a responsive, timely, and accurate manner.</li><li>
Develops, evaluates, and coaches staff on work procedures, proper call handling, and teamwork to deliver excellent customer service. Assesses individual and team performance regularly and provides candid and timely feedback regarding developmental training needs; includes completion of monthly and annual scorecards.</li><li>
Participates in new employees' interviewing/hiring process, annual compensation and performance review sessions, and disciplinary, corrective action, and termination discussions.</li><li>
Meets all administrative duties promptly, which may include approving timecards and PTO, completing and sending employee change documentation/communication to IT or HR, completing performance reviews and/or scorecards, completing all mandatory training sessions for staff, responding to emails promptly, creating meeting agendas and taking meeting minutes.</li><li>
Develops and maintains collaborative relationships with peers and internal business partners to maintain strong lines of communication and share resources to meet common service center objectives.</li><li>
Supports Program Management by providing feedback, reports, and input on presentations and business reviews.</li><li>
In conjunction with the Manager, Patient Support-HUB creates and revises operational documents to support consistent processes, including but not limited to work instructions, standard operating procedures, job process tools, process flows, and call scripts.</li><li>
Participates in special projects and performs additional duties as required.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><p><b>What we need from you:</b></p><ul><li>
Bachelor&rsquo;s degree in business, marketing, or related discipline required. A minimum of 3-5 years of equivalent work experience may be substituted for a degree.</li><li>
Minimum three years leading a claim/customer service or related team in a production or similar environment, required OR a minimum of 3 years working in an inbound call center, handling medical benefits, claim adjudication, third-party billing, and/or provider issues.</li><li>
Previous experience in coaching, motivating, and training others through constructive feedback is preferred.</li><li>
Previous Call Center experience, highly desired.</li><li>
Working knowledge of good supervisory practices and skill in supervising others, including communication skills</li><li>
Knowledge of all aspects of call center needs with expertise in insurance verification and claims</li><li>
Ability to effectively evaluate performance, resolve complaints, ensure appropriate orientation, develop and mentor staff, provide career coaching, motivate staff individually and as a group, understand and support diversity, and establish and maintain an effective team.</li><li>
Ability to independently implement the benefit verification and/or case management process (assess, plan, implement, and evaluate) to meet patient needs as it relates to customer needs and to staff and delegate with guidance from policies, procedures, and protocols.</li><li>
Critical thinking skills</li><li>
Highly proficient computer skills, including Microsoft Office</li><li>
Outstanding customer service skills.</li><li>
Well-organized and able to effectively prioritize daily workload</li></ul><p></p><p><b><br>
Requirements:</b></p><ul><li>
Job required to be onsite daily</li><li>
Operate standard office and computer equipment.</li><li>
Work schedule in support of an 8 AM &ndash; 8 PM contact center.</li><li>
Flexibility to support the needs of the business (evenings, weekends, etc.) as needed.</li></ul><p></p><div><p>
Compensation &amp; Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.</p><p></p><p><br>
Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company&rsquo;s 401(k) plan, with employer contributions where applicable.</p></div><p></p><div><p><br>
Time-Off &amp; Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee&rsquo;s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.</p></div><p></p><div><p><br>
The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.</p></div>
</div></div></div><h2 class="jobSectionHeader"><b>Posted Salary Range
</b></h2><div><div><div>USD $47,600.00 - USD $67,700.00 /Yr.</div></div></div></div>

Supervisor, Patient Support - Hub Svcs

Arnot Health

<p>MAIN FUNCTION:<br>
Supervises day-to-day activities of the Patient Access team with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics. Reports to Systems Director of Patient Access &amp; Credit.<br>
DUTIES AND RESPONSIBILITIES:<br>
1.<br>
Is responsible for daily productive operations of Patient Access team. Team should be achieving 95% pre-registration rates. Maintaining regulatory and functional knowledge of all information required to register all patient types in database to ensure timely &amp; accurate reporting/billing.<br>
2.<br>
Fosters team building throughout Patient Access team by ensuring staff are accurately trained, maximizing usage of applicable tools, and meeting applicable Service Standards continuously.<br>
3.<br>
Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees are complying with attendance guidelines and time cards reflect an accurate record of time.<br>
4.<br>
Performs daily quality audits on Patient Access team and shares feedback with applicable employees, while monitoring and trending repetitive behavior. Audit rate should be less than 2-5% per employee.<br>
5.<br>
Is responsible for instituting and engaging Patient Access team in meeting financial collection Service Standard goals as well as meeting with patients/family, as applicable, to discuss financial obligations. Ensure cash out procedures are followed and a balance deposit is generated.<br>
6.<br>
Is responsible for development and maintenance of payor requirements, including creating &quot;cheat sheets&quot; and training manuals that support Patient Access team successful processes.<br>
7.<br>
Performs and keeps Director, Patient Access and Credit Services informed of Service Standards goals, performance evaluations and disciplinary issues, as well as other related statistical data or issues involving the Patient Access team. Engages Director in new hire process.<br>
8.<br>
Is responsible for timely completion of introductory period and annual performance evaluations on Patient Access team.<br>
9.<br>
Is responsible for cost control and development of process efficiencies while assisting Director in meeting/maintaining budgetary goals.<br>
10.<br>
Is responsible for ensuring registration system is updated and generating accurate work lists for Patient Access team to utilize, which includes vendor lists, such as RelayHealth or Passport.<br>
8524.070<br>
11.<br>
Is responsible for ensuring Patient Access team distributes patient related materials and obtaining patient or designee's signature on all necessary consents, permits, financial forms, as well as charity application, when applicable.<br>
12.<br>
Ensures Patient Access team completes accurate charge entry, including but not limited to Observation, Laboratory, Radiology, Therapy and/or Physicians services as applicable to assigned area. Quality audit and training should be conducted periodically.<br>
13.<br>
Ensures Patient Access team does not allow services to occur without proper precertification, such as Same Day Surgery Accounts, Outpatient Radiology &amp; Cardiology Tests, and/or Physician Services, or Pharmacy Services.<br>
14.<br>
Assists Patient Access team in coordination efforts with Nursing Services/Designee on the efficient use of available beds, including inpatient, observation and skilled, while adhering to appropriate registration/charge entry standards.<br>
15.<br>
Assists with centralized scheduling for System using applicable databases. Ensures proper department/physician has relative information and assists with maximizing schedule capacity.<br>
16.<br>
In order to provide the highest quality of care to our patients, may be required to work beyond normal scheduled shifts and will be required to comply with the System's attendance policy.<br>
17.<br>
Employee will assist in staff training of peers, colleagues and management, as applicable/requested.<br>
18.<br>
Employee is required to comply with all then-current and future policies and procedures and report directly to the Director, Patient Access and Credit Services.<br>
19.<br>
Employee is responsible for attending all mandatory educational, compliance and safety program sessions.<br>
20.<br>
Employee understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.<br>
21.<br>
It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.<br>
EDUCATION:<br>
High school diploma or equivalent.<br>
EXPERIENCE:<br>
A minimum of three (3) years prior healthcare, finance, collection or billing experience required. Experience with computer applications required. Medical terminology and coding experience beneficial.<br>
8524.070<br>
REQUIREMENTS:<br>
Good interpersonal skills; able to related well with a wide cross-section of professionals, patients and others in System. Must be polite, courteous and trustworthy in safeguarding confidential information. All functions are essential.<br>
PHYSICAL DEMANDS:<br>
Light physical activity. Emergency room environment (as applicable). Patient interaction with sitting, walking and computer usage required.<br>
EXPOSURE CATEGORY:<br>
Category III. Tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment.</p>

Patient Access Supervisor

La Clinica Del Pueblo Inc

<div><p><b>La Cl&iacute;nica del Pueblo</b></p><p><b>
Job Description</b></p><p></p><p><b><br>
Job Title:</b> Family Nurse Practitioner</p><p></p><p><b><br>
Department:</b> Patient Services</p><p></p><p><b><br>
Supervisor:</b> Chief Medical Officer</p><p></p><p><b><br>
Location:</b> Washington, D.C and Hyattsville, MD.</p><p></p><p><b><br>
Classification:</b> Exempt/Salary</p><div></div><div><b><br>
Synopsis:</b></div><div></div><p><br>
Under the general direction of the Site Medical Director, the Family Nurse Practitioner will be responsible for treating patients of all ages, regardless of gender, with a broad range of medical concerns, including routine health examinations and preventive screening, as well as acute and chronic medical conditions. S/he will also assist in supervising the services given by ancillary staff in order to ensure high quality care in a team-based model of health care delivery.</p><div></div><div><b><br>
Qualifications:</b></div><div></div><div><b><br>
Required Education and Experience:</b></div><br>
<div></div><ul><li>
Master&rsquo;s degree in nursing</li><li>
Nurse Practitioner Board Certification, Specialty of Family Nurse Practitioner</li><li>
Current licensure to practice professional nursing in the District of Columbia or Maryland, as appropriate.</li><li>
Two years prior clinical work experience as a nurse practitioner, preferred.</li><li>
Two years prior work in a Latino community, preferred.</li><li>
Women&rsquo;s health and HIV experience, highly desirable</li><li>
Bilingual, Spanish-English</li><li>
MS office or equivalent computer experience; experience with use of electronic health records</li></ul><p></p><div><b><br>
Duties &amp; Responsibilities:</b></div><div></div><div><b><br>
Clinical:</b></div><div><br>
<ul><li>
Provides primary medical care for a dedicated panel of patients, including diagnosis and treatment of acute and chronic illness according to evidence-based standards.</li><li>
Obtains clinical histories, conducts appropriate physical examinations and assessments, orders diagnostic testing and formulates treatment plans.</li><li>
Conducts routine health examinations and evaluations and makes recommendations for preventive health maintenance and screening tests as appropriate.</li><li>
Documents appropriate clinical information in the electronic health record in a timely manner, completing documentation of clinical encounters and locking progress notes within 48 hours.</li><li>
Reviews documents including outside records and consultant reports and summarizes information in the medical record.</li><li>
Determines need for additional services including but not limited nursing, social services, health education, and referral for specialty care.</li><li>
Participates in regular multidisciplinary clinical team meetings and assists in the coordination of care in a team-based setting.</li><li>
Orders and is responsible for the dispensing and administration of certain medications on-site.</li><li>
Delivers emergency care during clinic hours and is available to La Cl&iacute;nica del Pueblo patients for urgent clinical advice after hours, on a rotating basis.</li><li>
Refers patients to hospitals for emergency care and admission when needed and communicates with hospital staff as appropriate.</li><li>
As directed by supervisor, supports the provision of team-based care of populations of patients, as appropriate to the role of a midlevel provider</li></ul></div><div></div><div><b><br>
Teaching &amp; Training</b></div><div><ul><li>
Supervises health professional students and graduates as needed.</li><li>
Participates in continuing education and in-service programs including conferences relating to patient care.</li><li>
Participates in training to enhance ability to care for specific populations and conditions, as directed by supervisor.</li></ul></div><div></div><h3 class="jobSectionHeader"><b><br>
Administrative</b><br>
</h3><div><ul><li>
Works closely with the site Medical Director, physicians and other midlevel practitioners, nurses, medical assistants and other La Cl&iacute;nica del Pueblo staff, patients, and other healthcare agencies and providers as appropriate.</li><li>
Assists the medical leadership in the development of clinical protocols as directed by supervisor.</li><li>
Participates in clinical quality improvement and risk management activities in collaboration with the clinical team.</li><li>
Shares after-hours phone coverage for patient emergencies</li><li>
Performs other medically related services as required.</li><li>
Is available to work at either of La Cl&iacute;nica del Pueblo&rsquo;s clinical sites, as determined by schedule and as requested by supervisor, subject to state licensing requirements and reciprocity.</li><li>
Meets monthly with clinical supervisor to report and review clinical performance, documentation, quality of care measures, patient feedback and other topics as determined by supervisor.</li><li>
Represents the organization to the public, official organizations, and other groups by attending conferences, meetings, etc., as designated by supervisor and as related to work duties.</li><li>
Abides by La Cl&iacute;nica del Pueblo&rsquo;s policies, procedures, and requirements for clinical staff, including but not limited to those pertaining to clinical documentation, billing and coding, HIPAA and protected health information, and communication with LCDP staff and patients.</li><li>
Supervises assigned volunteer staff.</li><li>
Performs other activities as identified by supervisor.</li></ul></div></div>

Family Nurse Practitioner

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