patient support assistant

Steadfast Health

<div>Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they're most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.
Role

At Steadfast Health, our Care Support Specialists are essential members of the care team, where your voice matters and your work makes a difference every day. We offer a predictable weekday schedule, no weekends or late nights, and an inclusive, supportive workplace where respect is the standard. You'll join team huddles, contribute to patient care planning, and receive paid training in trauma-informed care. With opportunities to cross-train and grow into leadership or other clinical roles, you can build a career here, not just a job. And because we value our frontline teams, we celebrate your contributions through ongoing recognition programs.

Some of the Benefits:
<ul>
<li>Comprehensive medical, dental, and vision insurance for you and your family.</li>
<li>401(k) match up to 5% to help you invest in your future.</li>
<li>100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.</li>
<li>Generous PTO, floating paid holidays, and paid volunteer days</li>
<li>Access to Earned Wages: Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.</li>
<li>Re-Fuel Days: Take four paid days each year to recharge &mdash; for mental health, rest, or continuing education.</li>
<li>Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.</li>
<li>Stable, Balanced Schedule: Full-time weekday hours &mdash; no late nights, weekends, or unpredictable shifts &mdash; so you can focus on your patients and your life outside of work.</li>
<li>Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.</li>
<li>Growth Opportunities: Cross-training and advancement pathways to Senior CSS and other clinical roles, with an annual CEU stipend, and training in trauma-informed and addiction-focused care.</li>
<li>Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.</li>
</ul>
Responsibilities
<ul>
<li>Serve as the first point of contact for patients, offering professional, empathetic communication that fosters trust and comfort.</li>
<li>Provide administrative support to ensure the smooth operation of clinical services, including managing patient intake, scheduling, and data entry.</li>
<li>Address patient concerns and challenges with understanding and unconditional positive regard, supporting and empowering patients throughout their treatment journey.</li>
<li>Collect and accurately document patient details, medical history, and consent forms, ensuring accurate data entry into the Electronic Health Record (EHR) system.</li>
<li>Verify patient insurance coverage, assist with pre-authorizations, and ensure proper documentation for billing.</li>
<li>Ensure all patient records are complete, accurate, and up-to-date in the EHR system, including treatment plans and test results, while maintaining confidentiality.</li>
<li>Collaborate with clinical and administrative staff to ensure timely and efficient patient care, addressing needs and concerns as they arise.</li>
<li>Adhere strictly to HIPAA regulations, maintaining the confidentiality of all patient-related information.</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent.</li>
<li>Active Medical Assistant Certification</li>
<li>Administrative experience in a healthcare setting, ideally in behavioral health or SUD care.</li>
<li>Strong organizational skills and attention to detail, with experience in managing scheduling, data entry, and patient records.</li>
<li>Exceptional interpersonal and communication skills, with the ability to interact with patients in a compassionate, non-judgmental, and patient-centered manner.</li>
<li>Ability to manage sensitive or challenging situations with professionalism, patience, and empathy, ensuring all patients feel supported and valued.</li>
<li>Comfort with digital tools and systems, including medical office software and EHR platforms (e.g., Athenahealth), with the ability to quickly learn new technologies.</li>
<li>Experience with insurance verification and billing practices.</li>
<li>Passionate about Steadfast Health's mission to provide low-barrier, non-punitive, harm-reductionist SUD care.</li>
</ul>
This is a full-time, W2 position offering an hourly rate of $23-$28, commensurate with experience.

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, with one hour of breaks each day.

 Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer, including frequent data entry into the Electronic Health Record (EHR) system.</li>
<li>Must be able to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or small medical equipment).</li>
<li>Manual dexterity and hand&ndash;eye coordination required for handling paperwork, operating office equipment, and performing basic medical assistant tasks.</li>
<li>Ability to hear and communicate clearly with patients and staff in a busy clinical environment, both in person and by phone.</li>
<li>Visual acuity required for reading medical records, completing data entry, and verifying patient information.</li>
<li>Ability to navigate and move within clinic spaces, including exam rooms, offices, and common areas.</li>
<li>Ability to respond promptly to emergency situations, which may require rapid mobility and physical intervention in support of patient safety.</li>
</ul>
Investors &amp; Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.</div>

Care Support Specialist (Medical Assistant)

St. Marys Medical Center

<div>St. Mary's Medical Center is seeking a Full Time Clinical Support Assistant under the direction of the Manager, Patient Transport/Customer Service or authorized designee, the Transporter will safely and efficiently transport patients throughout the Medical Center.
Requirements:
EDUCATION: High school graduate or equivalent preferred. Successful completion of a nurse aide program preferred.
EXPERIENCE: Nurse aide experience preferred but not required. Previous experience working with the public and or patients and their families helpful.

SKILLS: Verbal ability required to communicate with patients and understand instructions received from nursing staff. Ability to lift patients and operate transport equipment. Good body mechanics. Have nimble hands and a pleasing voice. Should have the ability to remain calm even when working under pressure. Maintains BLS certification.</div>

Clinical Support Assistant - Transport (Full Time) - 6013

Ascension

<div>We Are Hiring:
<div>
Location: Carmel, IN</div><div>
Facility: St. Vincent Medical Group</div><div>
Department/Specialty: Diagnostic Medicine</div><div>
Schedule: Full Time Days</div>
What You Will Do:
<ul><li>Direct Patient Support: Assist providers with patient examinations, measure vital signs, and execute ordered treatments and procedures under supervision.</li><li>
Clinical &amp; Administrative Flow: Prepare treatment rooms, maintain a clean environment, and manage basic materials ordering and stocking to ensure operational efficiency.</li><li>
Accurate Documentation: Interview patients for medical history, accurately chart all information, and precisely transcribe provider orders for lab tests, radiology, and medications.</li><li>
Front-Office Management: Handle critical clerical duties, including answering calls and maintaining organized patient records to support a seamless practice flow.</li></ul>
What You Will Need:
<div>
Licensure / Certification / Registration:</div><ul><li>
BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.</li><li>
Medical Assistant obtained within 3 Months (90 days) of hire date or job transfer date required. Certified or Registered both accepted.</li></ul><div>
Education:</div><ul><li>
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.<ul><li>
Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul></li></ul>
Additional Preferences:
<div>
Customer service background preferred.</div>
Why Join Our Team:
<div>
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you&rsquo;ll find an inclusive and supportive environment where your contributions truly matter.</div>
Equal Employment Opportunity Employer:

Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
<div>Employer participates in the Electronic Employment Verification Program. Please click here for more information.</div> 
<div></div>
Benefits:
<div>
Paid time off (PTO) 
Various health insurance options &amp; wellness plans 
Retirement benefits including employer match plans 
Long-term &amp; short-term disability 
Employee assistance programs (EAP) 
Parental leave &amp; adoption assistance 
Tuition reimbursement 
Ways to give back to your community</div><div></div><div> 
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.</div></div>

Certified Medical Assistant - Diagnostic Medicine

US Department of Veterans Affairs

ADVANCED MEDICAL SUPPORT ASSISTANT

Advanced Medical Support Assistant - Community Care

Adv Med Support Assistant

ADHD Online

<div>As a Patient Support Specialist for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services. 
This role will be required to be in office Monday - Friday 8:00 AM - 5:00 PM EST during the first 90 days of employment. After this period, this role has the potential to be a hybrid role requiring a minimum of two (2) days per week on-site at our Grandville, MI office; candidates must be able to meet these requirements to be considered for the position. Core presence is required during regular business hours, typically 8:00 AM to 5:00 PM ET. This position reports to the Director of Patient Services. 
Role and Responsibilities:

Patient Support
<ul>
<li>Handling incoming calls, chats, and emails to address patient inquiries.</li>
<li>Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.</li>
<li>Complete medical records requests.</li>
<li>Work within Zendesk and Dr. Chrono to complete administrative tasks.</li>
<li>Providing information about services to prospective patients.</li>
<li>Communicate directly with psychologists and medical treatment providers to complete tasks assigned.</li>
<li>Processing payments, including refunds and creating itemized statements.</li>
<li>Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.</li>
<li>Processing requests for the release of medical records.</li>
<li>Effectively multitasking and prioritizing various responsibilities.</li>
<li>Collaborating with other departments.</li>
<li>Maintaining full compliance with HIPAA policies and procedures.</li>
<li>Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.</li>
<li>Other duties as assigned.</li></ul> 


Required Skills/Abilities:
<ul>
<li>Ability to communicate clearly, professionally, and with empathy Strong verbal and written communication, documentation, and interpersonal skills.</li>
<li>Strong active listening skills and ability to respond appropriately to emotional cues</li>
<li>Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.</li>
<li>Strong time management skills and reliability in a patient-facing environment</li>
<li>Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.</li>
<li>Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation</li>
<li>Strong collaboration skills with success in both in-person and remote team settings.</li>
<li>Technologically proficient; skilled at navigating multiple software platforms simultaneously likeMicrosoft Office and Google Suite applications.</li>
<li>Knowledge of medical terminology, diagnostic codes, and pharmacology.</li>
</ul><ul><li>High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities</li></ul> 


Required Education and Experience:
<ul>
<li>High School Diploma/GED</li>
<li>Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)</li>
<li>Experience interacting with individuals in vulnerable, emotional, or high-stress situations</li>
<li>Experience following structured workflows, protocols, or scripts while exercising sound judgment</li>
<li>Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment</li></ul> 


Physical Requirements:
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
<li>Manual dexterity to operate a computer and other office equipment.</li></ul> 


Equal Opportunity

Mentavi Health is an equal-opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team. To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship (e.g., H-1B, TN, etc.) or consider candidates that are not located in Michigan for this role now or in the future. Verification of employment eligibility will be required at the time of hire.</div>

Patient Support Specialist

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