patient support associate

Mount Sinai Morningside

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 <strong>
  Patient Care Associate MSH KCC 4S/5S Tele FT Nights EOW
  <br/>
  <br/>
 </strong>
 As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service. The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clinical/Technical/Service
  </li>
  <li>
   Demonstrates the ability to perform clinical/technical/service/administrative tasks
  </li>
  <li>
   Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
  </li>
  <li>
   Performs and records patient&rsquo;s vital signs, such as blood pressure, pulse, temperature
   <br/>
   <br/>
  </li>
 </ul>
 and respirations. Documents intake and output and other data as assigned
 <br/>
 <br/>
 <ul>
  <li>
   Obtains patient&rsquo;s rating on pain scales as a fifth vital sign in all areas except Pediatrics
  </li>
  <li>
   Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.
  </li>
  <li>
   Sets up for selected procedures and assists RN&rsquo;s accordingly.
  </li>
  <li>
   Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients
   <br/>
   <br/>
  </li>
 </ul>
 Patients to clinical environment. Assists patient with ambulation and all levels of mobilization.
 <br/>
 <br/>
 <ul>
  <li>
   Assists with dietary functions, including delivering and collecting patient trays at bedside,
   <br/>
   <br/>
  </li>
 </ul>
 passing menus to patients and assisting them with menu completion, mixing nutritional
 <br/>
 <br/>
 supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate
 <br/>
 <br/>
 and timely systems for transmission of patient dietary orders and changes
 <br/>
 <br/>
 <ul>
  <li>
   Maintains a safe, clean and functional environment, including ensuring for the comfortable
   <br/>
   <br/>
  </li>
 </ul>
 Movement of the patient. Assists the patient in room maintenance, such as bed-stripping
 <br/>
 <br/>
 and trash removed, when necessary
 <br/>
 <br/>
 <ul>
  <li>
   Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.
  </li>
  <li>
   Maintains &ldquo;isolation status&rdquo; for patients under direction of an RN and according to set procedures
  </li>
  <li>
   Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.
  </li>
  <li>
   Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.
  </li>
  <li>
   Performs other duties as assigned, including generating reports
  </li>
  <li>
   Is open and responsive to the diverse backgrounds and experience of other people and promotes
   <br/>
   <br/>
  </li>
 </ul>
 an environment that is sensitive to cultural diversity.
 <br/>
 <br/>
 <ul>
  <li>
   Respects and values each patient&rsquo;s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.
  </li>
  <li>
   Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.
  </li>
  <li>
   Answers Patient Call System and refers calls to appropriate staff.
  </li>
  <li>
   Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
  </li>
  <li>
   Transports patients to stretchers or wheelchairs, as required
  </li>
  <li>
   Delivers and collects trays and bedside, delivers flowers to patients.
  </li>
  <li>
   Strips units/cubicles
  </li>
  <li>
   Performs emergency clean-up
  </li>
  <li>
   Performs emergency transport
  </li>
  <li>
   Performs discharge bed making
  </li>
  <li>
   Transport specimens.
  </li>
  <li>
   Updates communication board/discharge log
  </li>
  <li>
   Assembles medical records
  </li>
  <li>
   Updates Admission/Transfer/Discharge System/Processes
  </li>
  <li>
   Maintains supplies and care of equipment.
  </li>
  <li>
   Organizational/Managerial
  </li>
  <li>
   Participates in the department&rsquo;s performance improvement activities.
  </li>
  <li>
   Maintains patient/employee confidentiality in the management of information.
  </li>
  <li>
   Observes the Health Care System&rsquo;s compliance policies.
  </li>
  <li>
   Educational/Professional Development
  </li>
  <li>
   Participates in the development of other staff members.
  </li>
  <li>
   Meets regulatory, licensure and annual health assessment requirements.
  </li>
  <li>
   Identifies learning strengths and needs
  </li>
  <li>
   Utilizes learning resources.
  </li>
  <li>
   Communication/Relationships
  </li>
  <li>
   Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.
  </li>
  <li>
   Displays courtesy, tact and patience during interactions with all members of the hospital staff
   <br/>
   <br/>
  </li>
 </ul>
 and extended community.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma (graduate or equivalent).
  </li>
  <li>
   Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.
  </li>
  <li>
   Interpersonal skills to communicate and collaborate effectively with other members of the
   <br/>
   <br/>
  </li>
 </ul>
 Specialty Service.
 <br/>
 <br/>
 <ul>
  <li>
   Documentation of Medical Assistant/Patient Care Associate training
  </li>
  <li>
   Three to nine months of healthcare experience preferred.
  </li>
  <li>
   Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible
  </li>
  <li>
   Sufficient oral and writing skills in the English language in order to communicate effectively.
  </li>
  <li>
   Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment
  </li>
  <li>
   American Heart Association Heartsaver or BLS Certification
   <br/>
   <br/>
  </li>
 </ul>
 SEIU 1199 at Mount Sinai Hospital, 790 - KCC 4/5 - MSH, Mount Sinai Hospital
 <br/>
 <br/>
 <strong>
  Employer Description
  <br/>
  <br/>
 </strong>
 <strong>
  Strength through Unity and Inclusion
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 <br/>
 <br/>
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
 <br/>
 <br/>
 <strong>
  About The Mount Sinai Health System
  <br/>
  <br/>
 </strong>
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
</div>


Patient Care Associate-MSH-KCC 4S/5S Tele-FT-Nights-EOW

Mount Sinai Health System

<div><b>Description</b><p>
As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service. The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed.</p><b><br>
Responsibilities</b><div><b>
A. Clinical/Technical/Service</b><br>
<ul><li>Demonstrates the ability to perform clinical/technical/service/administrative tasks</li><li>Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.</li><li>Performs and records patient&rsquo;s vital signs, such as blood pressure, pulse, temperature</li></ul>
and respirations. Documents intake and output and other data as assigned<br>
<ul><li>Obtains patient&rsquo;s rating on pain scales as a fifth vital sign in all areas except Pediatrics</li><li>Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.</li><li>Sets up for selected procedures and assists RN&rsquo;s accordingly.</li><li>Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients</li></ul>
Patients to clinical environment. Assists patient with ambulation and all levels of mobilization.<br>
<ul><li>Assists with dietary functions, including delivering and collecting patient trays at bedside,</li></ul>
passing menus to patients and assisting them with menu completion, mixing nutritional<br>
supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate<br>
and timely systems for transmission of patient dietary orders and changes
<br>
<ul><li>Maintains a safe, clean and functional environment, including ensuring for the comfortable</li></ul>
Movement of the patient. Assists the patient in room maintenance, such as bed-stripping<br>
and trash removed, when necessary
<br>
<ul><li>Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.
</li><li>Maintains &ldquo;isolation status&rdquo; for patients under direction of an RN and according to set procedures
</li><li>Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.
</li><li>Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.</li><li>Performs other duties as assigned, including generating reports</li><li>Is open and responsive to the diverse backgrounds and experience of other people and promotes</li></ul>
an environment that is sensitive to cultural diversity.<br>
<ul><li>Respects and values each patient&rsquo;s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.</li><li>Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.
</li><li>Answers Patient Call System and refers calls to appropriate staff.</li><li>Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.</li><li>Transports patients to stretchers or wheelchairs, as required</li><li>Delivers and collects trays and bedside, delivers flowers to patients.</li><li>Strips units/cubicles
</li><li>Performs emergency clean-up</li><li>Performs emergency transport
</li><li>Performs discharge bed making</li><li>Transport specimens.</li><li>Updates communication board/discharge log</li><li>Assembles medical records</li><li>Updates Admission/Transfer/Discharge System/Processes</li><li>Maintains supplies and care of equipment.
</li></ul></div><div><b>B. Organizational/Managerial</b><br>
<ul><li>Participates in the department&rsquo;s performance improvement activities.</li><li>Maintains patient/employee confidentiality in the management of information.</li><li>Observes the Health Care System&rsquo;s compliance policies.</li></ul></div>
<div><b>
C. Educational/Professional Development</b><br>
<ul><li>Participates in the development of other staff members.</li><li>Meets regulatory, licensure and annual health assessment requirements.</li><li>Identifies learning strengths and needs</li><li>Utilizes learning resources.</li></ul></div>
<div><b>
D. Communication/Relationships</b><br>
<ul><li>Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.</li><li>Displays courtesy, tact and patience during interactions with all members of the hospital staff</li></ul>
and extended community.</div><b><br>
Qualifications</b><p>
? High School Diploma (graduate or equivalent).<br>
? Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.<br>
? Interpersonal skills to communicate and collaborate effectively with other members of the<br>
Specialty Service.<br>
? Documentation of Medical Assistant/Patient Care Associate training<br>
? Three to nine months of healthcare experience preferred.
<br>
? Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible<br>
? Sufficient oral and writing skills in the English language in order to communicate effectively.
<br>
? Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment<br>
? American Heart Association Heartsaver or BLS Certification</p><p></p><p>
SEIU 1199 at Mount Sinai Hospital, 727 - KP 6 - MSH, Mount Sinai Hospital</p><b><br>
Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Patient Care Associate - KP6- Mount Sinai- Part Time 0.6 Day 7a-3:30p EOW

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Job Title </b>: Customer Service Associate - Healthcare
<br>
<br>
<b>Location </b>: Remote
<br>
<br>
<b>About Us </b>:
<br>
<br>
We are a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. Our mission is to elevate patient care through innovative solutions and compassionate support. Join us in making a tangible difference in patients' lives by delivering world-class customer service in a remote, dynamic environment.
<br>
<br>
<b>Role Overview </b>:
<br>
<br>
As a <b>Customer Service Associate, </b>you'll be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy. This role is essential to building trust and delivering a seamless experience, enabling patients to access critical medications and services with ease.
<br>
<br>
<b>What You'll Do </b>:<br>
<br>
<br>
<ul><li>Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels.</li><li>
Address a variety of inquiries, including:</li><li><ul><li>
Scheduling medication deliveries.</li></ul><br>
<ul><li>
Resolving billing, insurance, or account issues.</li></ul><br>
<ul><li>
Explaining patient benefits clearly and confidently.</li></ul><br>
<ul><li>
Tracking and updating order statuses.</li></ul></li></ul><br>
<ul><li>
Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns.</li><li>
Handle a high volume of daily interactions (30-50 calls per day) with accuracy and compassion.</li><li>
Learn and master systems and procedures through a comprehensive paid training program.</li><li>
Meet key performance metrics, including productivity, quality, and patient satisfaction goals.</li><li>
Maintain professionalism and adaptability in a fast-paced virtual environment.</li></ul><br>
<b>
What We're Looking For </b>:<br>
<br>
<br>
<ul><li><b>Education </b>: High school diploma or equivalent required.</li></ul><ul><li><b><br>
Experience </b>: 2+ years in customer service (call center experience is a plus).</li></ul><ul><li><b><br>
Technical Skills </b>: Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously.</li></ul><ul><li><b><br>
Communication </b>: Exceptional verbal and written communication skills; ability to convey information with clarity and empathy.</li></ul><ul><li><b><br>
Soft Skills </b>:<br>
<br>
<br>
<ul><li>Strong organizational and time-management abilities.</li></ul><br>
<ul><li>
A proactive, solutions-oriented mindset.</li></ul><br>
<ul><li>
Ability to adapt to diverse patient needs with professionalism.</li></ul><br>
<b>
Work Environment </b>:<br>
<br>
<br>
<ul><li>Reliable internet connectivity and a dedicated, distraction-free workspace.</li></ul><br>
<ul><li>
Availability to work within Contact Center hours</li></ul></li></ul><ul><li><b><br>
Commitment </b>: Attendance is critical-100% participation during the first 90 days of training is required .<br>
</li></ul><br>
<br>
<b>Why Join Us?<br>
</b><br>
<br>
<ul><li><b>Purpose-Driven Work </b>: Be part of a mission that transforms healthcare and improves patient outcomes.</li><li><b>
Career Growth </b>: Access training, mentorship, and advancement opportunities to grow your career within a supportive organization.</li><li><b>
Comprehensive Benefits </b>: Enjoy competitive pay, robust benefits, and wellness programs tailored to support you and your family.</li><li><b>
Inclusive Culture </b>: Thrive in a diverse, collaborative, and inclusive work environment where your contributions are valued.</li><li><b>
Flexibility </b>: Work from the comfort of your home while making a difference for patients across the country.</li></ul><br>
<b>
Success Factors for Working from Home</b><br>
<br>
To thrive in this remote role, you'll need:<br>
<ul><li><b>
Private Workspace:</b> A dedicated, quiet workspace with a door that closes, free from ambient noise.</li><li><b>
Ergonomics</b>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li><li><b>
Reliable Internet Connection</b>: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.</li><li><b>
Quiet, Distraction-Free Workspace</b>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li><li><b>
Tech-Savvy</b>: Comfort with technology and ability to learn new systems quickly.</li><li><b>
Self-motivation &amp; Independence</b>: Ability to stay productive and manage your time effectively in a remote environment.</li><li><b>
Communication Skills</b>: Strong verbal and written communication skills, especially in a virtual setting.</li><li><b>
Adaptability</b>: Ability to adapt to changing technologies and procedures while working remotely.</li></ul><br>
<b>
Compensation &amp; Perks</b><br>
<ul><li><b>
Hourly Pay</b>: $17.00 per hour</li><li><b>
Company-Provided Equipment:</b> All necessary equipment will be provided.</li><li><b>
Comprehensive Benefits</b>: Full health insurance package including medical, dental, and vision coverage.</li><li><b>
Cell Phone Benefits</b>: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li><b>
Generous Referral Program</b>: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.</li><li><b>
Comprehensive Training</b>: Paid training to ensure you are fully prepared for success.</li><li><b>
Career Growth</b>: Opportunities for career advancement and professional development within a leading healthcare provider.</li><li><b>
Work-from-Home Convenience</b>: Save time, and money, and reduce your environmental footprint.</li><li><b>
Inclusive Culture</b>: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.</li></ul><br>
<b>
What Success Looks Like </b>:
<br>
<br>
In this role, success means consistently delivering exceptional customer service, meeting performance metrics, and embodying our values of empathy, integrity, and excellence. You'll take pride in knowing your work directly supports patients in managing their health and well-being.
<br>
<br>
<b>Ready to Make an Impact?
</b><br>
<br>
Embark on a rewarding journey and join a team dedicated to delivering compassionate care and innovative solutions. Take the first step toward an exciting career in healthcare by <b>applying now </b>!
<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Customer Service Associate (Healthcare)</div><div>
Req Id: R26_00414_12</div><div>
Posted At: Tue Mar 17 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Idaho, United States</div></div></div>

US Virtual - Customer Service Associate (Healthcare)

Ensemble Health Partners

<div><div>Thank you for considering a career at Ensemble Health Partners!</div><div></div><div>
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.</div><div></div><div>
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!</div><div></div><div>
O.N.E Purpose:</div><ul><li><div>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</div></li><li><div>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</div></li><li><div>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</div></li></ul><div></div><div>
The Opportunity:</div><div></div><div>
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:</div><ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.15/Hour based on experience</li></ul><div><br>
***This position is an onsite role, and candidates must be able to work on-site at HSHS - St. Nicholas Hospital in Sheboygan, WI. ***</div><div></div><div>
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.</div><div></div><div>
Job Responsibilities:</div><ul><li>
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.</li><li>
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.</li><li>
Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness&rsquo;s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul><div></div><div>
Experience We Love:</div><ul><li>
1+ years of customer service experience</li></ul><div><br>
Minimum Education:</div><ul><li>
High School Diploma/GED Required</li></ul><div></div><div>
Certifications:</div><ul><li>
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire</li></ul><div></div><div>
#LI-LL1</div><div></div><div>
Join an award-winning company</div><div></div><div>
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025</div><div>
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024</div><div>
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024</div><div>
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024</div><div>
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023</div><div>
Energage Top Workplaces USA 2022-2024</div><div>
Fortune Media Best Workplaces in Healthcare 2024</div><div>
Monster Top Workplace for Remote Work 2024</div><div>
Great Place to Work certified 2023-2024</div><ul><li><div>
Innovation</div></li><li><div>
Work-Life Flexibility</div></li><li><div>
Leadership</div></li><li><div>
Purpose + Values</div></li></ul><div></div><div>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:</div><ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li><div>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.</div></li><li><div>
Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</div></li><li><div>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</div></li></ul><div></div><div>
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.</div><div></div><div>
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact <div>TA@ensemblehp.com</div>.</div><div></div><div>
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.</div><div></div><div><div>
EEOC &ndash; Know Your Rights</div><br>
<div>FMLA Rights - English</div></div><div><div>
La FMLA Espa&ntilde;ol</div></div><div><div>
E-Verify Participating Employer</div> (English and Spanish)</div><div><div>
Know your Rights</div></div></div>

Patient Access Associate Specialist - Full Time

TouchPoint Support Services

<p></p><div><ul><li>We are hiring immediately for full time and part time <b>PATIENT TRANSPORTER </b>positions.</li><li><b>
Address</b>: Saint Alexius Medical Center - 1555 Barrington Road, Hoffman Estates, IL 60169. <i>Note: online applications accepted </i><i>only</i><i>.</i></li><li><b>
Schedule</b>: Full time and part time schedules. Monday through Friday, hours may vary; rotating weekends are included. More details upon interview.</li><li><b>
Requirement</b>: No previous experience required.</li><li><b>
Pay Range:</b> $15.00 per hour to $16.35 per hour.</li></ul><p></p><p><br>
If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.</p><p>
We&rsquo;re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.</p><p>
We asked some of our associates why they love working for Touchpoint. Click <b>here</b> to see what they said!</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p><b>Patient Transporter</b><br>
Facilitating Internal Hospital Patient Moves</p><p><b>
Summary:</b> Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations.
</p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>
Properly and safely transports patients, secures IVs, drainage tubes, etc., and secures patient.</li><li>
In accordance with the transportation of patients, uses wheelchairs and other approved rolling stock to carry out the essential duties of the position.</li><li>
Demonstrates competency in transporting all specific age groups.</li><li>
Ensures the safe, timely and accurate transport of patients to their destination using the proper requested equipment.</li><li>
Communicates effectively with nursing personnel, clinicians, technicians or reception and dispatch.</li><li>
Ensures the comfort of the patient by being attentive. Offers blankets, checks modesty and only engages in appropriate conversation involving patients. Never transports patients in severe pain.</li><li>
Alerts nursing staff immediately to any signs of patient distress or equipment malfunction.</li><li>
Maintains equipment and reports equipment needing repairs.</li><li>
Complies with regulatory agency standards, including federal, state and JCAHO.</li><li>
Adheres to facility confidentiality and patient&rsquo;s rights policy as outlined in the facilities HIPPA policies and procedures.</li><li>
Performs other duties as assigned.</li></ul></div></div></div><p><b>
Associates at Touchpoint are offered many fantastic benefits.</b></p><p>
Both full-time and part-time positions offer the following benefits to associates:</p><ul><li>
Retirement Plan</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</li></ul><p>
In addition, full-time positions also offer the following benefits to associates:</p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/AD</li><li>
Disability Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul><p></p><p><i><br>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. </i><i>For positions in Washington State, Maryland, or to be performed Remotely,</i><i> click here</i><i> </i><i>or copy/paste the link below for paid time off benefits information.</i></p><p></p><p><br>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf</p><p></p><p><b><br>
About Compass Group: Achieving leadership in the foodservice industry</b></p><p>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</p><p><br>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.</p><p>
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/</p><p>
Applications are accepted on an ongoing basis.<br>
<br>
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.<br>
<br>
Touchpoint maintains a drug-free workplace.</p></div>

PATIENT TRANSPORTER (FULL TIME AND PART TIME)

Unity Health

<div>
 <ul>
  <li>
   Education: High school graduation or equivalent required. Ability to read, use simple math skills, and write clearly and legibly.
  </li>
  <li>
   Training and Experience: Previous experiences as a nursing assistant or in other patient-related position desirable but not required.
  </li>
  <li>
   Job Knowledge: Ability to perform duties for direct and indirect patient care. Direct care duties include but are not limited to, assisting the patient with personal hygiene needs and observing the patient&rsquo;s condition, including their vital signs, their feeding and elimination patterns. Indirect duties may include general housekeeping skills, ordering and maintenance of supplies and simple computer entry ability.
  </li>
  <li>
   Safety Sensitive: YES
   <br/>
   <br/>
  </li>
 </ul>
 In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as &ldquo;safety sensitive.&rdquo; A &ldquo;safety sensitive&rdquo; position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a &ldquo;safety sensitive&rdquo; position.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Performs direct and indirect patient care duties under the guidance and direction of the RN and LPN. Responsible for implementing components of the plan of care through the initiation/completion of procedures relating to basic human, mental, spiritual, and social needs; comfort and safety measures; activities of daily living; personal care needs; nutrition and fluid needs; and elimination needs. Indirect patient care includes, but is not limited to, cleaning occupied and unoccupied patient areas and maintaining an environment, which is neat and free of hazards to the patient&rsquo;s well-being. An understanding of and willingness to follow infection control and safety guidelines is mandatory. Supports the organization&rsquo;s mission, vision, and values.
 <br/>
 <br/>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 Maintains good physical and emotional well being. Job responsibilities require a considerable amount of physical work. The individual will be required to assist with lifting and moving patients, pushing of carts, wheelchairs, and other equipment; and lifting or pushing of up to 50 pounds. The individual must be able to bend over to perform certain duties, e.g., assist patient to put on footwear, check urinary output, etc. The individual must also be able to maneuver throughout the halls, stairways, and patient rooms in response to hospital emergencies. Interpretation of environmental input requires visual and auditory skills. A significant amount of writing and computer entry is required. Trips to various departments will be required. The position does have some heavy exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. Exposure to infectious wastes and body fluids may mandate the wearing of gloves, masks, gowns, and goggles.
</div>


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PATIENT TRANSPORTER (FULL TIME AND PART TIME)

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