patient support representative

United Urology Group

<div><p>Why Join Us?</p><p></p><p>
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.</p><p></p><p><br>
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b><br>
Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><p>
The <b>Clinical Patient Support </b><b>Representative</b> plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.</p></div><p></p><div><p><b><br>
Primary </b><b>D</b><b>uties &amp; </b><b>R</b><b>esponsibilities</b></p><p></p><ul><li><div><div><p>
Medical Assistant | Clinical Support</p></div><div><ul><li><p>
Assist healthcare providers with patient examinations and procedures.</p></li></ul></div><div><ul><li><p>
Prepares examination rooms, ensuring they are clean and well-organized.</p></li></ul></div><div><ul><li><p>
Record patient medical history and vital signs accurately.</p></li></ul></div><div><ul><li><p>
Administer medications and injections as directed by healthcare providers.</p></li></ul></div><div><ul><li><p>
Perform basic laboratory tests and collect specimens for analysis.</p></li></ul></div></div><div><div><ul><li><p>
Maintain infection control standards and ensure proper sterilization of equipment.</p></li></ul></div><p></p><div><p><br>
Front Desk Reception | Administrative</p></div><div><ul><li><p>
Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.</p></li></ul></div><div><ul><li><p>
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.</p></li></ul></div><div><ul><li><p>
Answer incoming calls, address inquiries, and direct calls appropriately.</p></li></ul></div><div><ul><li><p>
Verify insurance coverage and assist patients with billing questions.</p></li></ul></div><div><ul><li><p>
Collect payments at time of check-in.</p></li></ul></div><div><ul><li><p>
Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.</p></li></ul></div><div><ul><li><p>
Obtain and scan patients' driver's licenses and insurance card(s) into Ntierprise.</p></li></ul></div><div><ul><li><p>
Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.</p></li></ul></div><div><ul><li><p>
Assist patients with registering in Phreesia.</p></li></ul></div></div></li></ul></div></div><p></p><div><div><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</p></div><p></p><div><p><b><br>
Qualifications:</b></p></div><div><div><ul><li><p>
Minimum High School Diploma or GED required.</p></li></ul></div><div><ul><li><p>
Minimum of five (5) years front office and clinical experience, preferably in Urology.</p></li></ul></div><div><ul><li><p>
Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.</p></li></ul></div></div></div><div><div><p><b>
Direct Reports:</b></p></div><div><ul><li><p>
N/A.</p></li></ul></div><p></p><div><p><b><br>
Travel:</b></p></div><div><ul><li><p>
As part of your position's requirements, you are expected to travel to other sites within a reasonable geographic region.</p></li></ul></div><p></p><div><p><b><br>
Knowledge, Competencies &amp; Skills:</b></p></div><div></div><div><div><ul><li><p>
Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to work independently and as an effective healthcare team member.</p></li></ul></div><div><ul><li><p>
Proven organizational skills and ability to prioritize effectively.</p></li></ul></div><div><ul><li><p>
Excellent customer service skills.</p></li></ul></div><div><ul><li><p>
Strong written and verbal communication skills.</p></li></ul></div><div><ul><li><p>
Proficient computer software and database skills.</p></li></ul></div><div><ul><li><p>
Strong attention to detail.</p></li></ul></div><div><ul><li><p>
Ability to multi-task, effectively problem-solve and work in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.</p></li></ul></div><div><ul><li><p>
Proficient knowledge of medical terminology.</p></li></ul></div><div><ul><li><p>
Comfortable asking probing questions to patients.</p></li></ul></div><div><ul><li><p>
Must demonstrate a caring, compassionate, and patient attitude.</p></li></ul></div><div><ul><li><p>
Maintain &amp; adhere to HIPAA compliance/ regulations.</p></li></ul></div><div><ul><li><p>
Ability to type a minimum of 40 words per minute.</p></li></ul></div></div></div><p></p><div><p><b>
Travel:</b></p></div><div><ul><li><p>
Must have the ability &amp; willingness to travel to other sites as necessary within a geographic region.</p></li></ul></div><p><b>
Job Type:</b> Full-Time<br>
<br>
<b>Pay Range:</b> $22.00 - $26.00 per hour
<br>
<br>
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.<br>
<br>
This position has no close date. Applications will be accepted until an offer has been extended and accepted.<br>
<br>
<b>Equal Opportunity Employer:</b> Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.<br>
<br>
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.</p></div>

Clinical Patient Support Representative

H.K. TECHNOLOGIES LTD

<p><b>ROLE OVERVIEW</b></p><p>We are seeking a compassionate and detail-oriented Customer Support / Patient Support Representative <b>(Female only) </b>to join our night-shift team. In this role, you will be the primary point of contact for US patients, healthcare providers, and insurance representatives &mdash; delivering first-class support via phone and other communication channels. You will handle a variety of healthcare-related tasks including appointment coordination, insurance verification, billing inquiries, and patient record management, all while adhering to strict HIPAA compliance standards.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Handle inbound and outbound calls with US patients, healthcare providers, and insurance companies in a professional, empathetic manner</li><li>Respond to patient inquiries related to appointments, prescriptions, billing statements, insurance coverage, and general healthcare program information</li><li>Verify patient insurance eligibility and benefits through online portals and direct communication with insurance payers</li><li>Review, process, and document medical record requests from clients, insurance carriers, and legal entities in strict compliance with HIPAA and applicable federal/state regulations</li><li>Accurately enter and update patient demographic and insurance data in practice management and billing systems</li><li>Assist patients in understanding co-pays, deductibles, coinsurance, and out-of-pocket obligations</li><li>Coordinate and schedule medical appointments, follow-ups, and ancillary services as required</li><li>Identify and escalate unresolved issues, billing discrepancies, or patient concerns to the appropriate team or supervisor</li><li>Maintain detailed, accurate documentation of all patient interactions and transactions</li><li>Meet daily and weekly performance metrics including call quality scores, resolution rates, and documentation accuracy targets</li><li>Collaborate with internal billing, coding, and clinical teams to ensure seamless patient experience and workflow continuity</li><li>Participate in ongoing training and professional development activities</li></ul><p><b>REQUIRED QUALIFICATIONS</b></p><ul><li>Minimum 1 year of experience in a customer service, call center, or healthcare support role</li><li>Prior experience in US healthcare, medical billing, insurance verification, or a related BPO/RCM environment</li><li>Familiarity with medical terminology, ICD/CPT/CDT codes, or insurance claim processes</li><li>Experience with healthcare CRM or practice management software (e.g., Kareo, Dentrix, Athenahealth, or similar)</li><li>Knowledge of HIPAA regulations and US healthcare compliance standards</li><li>Intermediate to proficient English communication skills &mdash; neutral accent preferred; clear and confident verbal delivery is essential</li><li>Solid data entry skills with a high level of accuracy and attention to detail</li><li>Ability to handle high call volumes professionally while maintaining composure and empathy</li><li>Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment</li><li>Minimum Intermediate level of education; Bachelor's degree in Health Sciences, Business Administration, or a related field is preferred</li></ul><p><b>WHAT WE OFFER</b></p><ul><li>Competitive monthly salary package</li><li>Structured career growth path and performance-based advancement opportunities</li><li>Professional training program covering US healthcare processes, HIPAA compliance, and call handling best practices</li><li>Supportive, female-friendly work environment with a professional and inclusive culture</li><li>Paid annual, casual, and sick leaves as per company policy</li><li>On-the-job mentoring and continuous learning initiatives</li><li>Provident Fund and other statutory benefits</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Support Patient Support Representative

IQVIA

<div><div><div>Pocatello, United States of America | Full time | Home-based | R1537657</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am &ndash; 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST &ndash; 8:00pm EST) under moderate supervision</li></ul><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish) is a plus</li></ul><div><b>
The pay range for this role is $18.00 per hour.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote
</div><div>#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Pharmacy Tech Support / Call Center Rep (Work from Home)

<div><div><div>Salt Lake City, United States of America | Full time | Home-based | R1537657</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am &ndash; 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST &ndash; 8:00pm EST) under moderate supervision</li></ul><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish) is a plus</li></ul><div><b>
The pay range for this role is $18.00 per hour.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote
</div><div>#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
As our Nursing Support Representative, you will be the primary non-clinical point of contact, dedicated to assisting health care consumers, patients, survivors, families, caregivers, and physicians. Your main objective will be to connect them with essential resources and provide navigation support throughout the cancer continuum.<br>
<br>
Every day, you will identify the unique needs of individuals engaging with our Memorial Center for Cancer Support. You will proactively provide comprehensive information about our services and processes, ensuring a smooth and supportive experience for all.<br>
<br>
To be successful in this role, you will demonstrate exceptional communication and interpersonal skills, a strong ability to identify and address non-clinical needs, and a compassionate approach to guiding individuals through a complex healthcare journey.</div><ul><li>
Acts as a receptionist and communication liaison for the department.</li><li>
Answers the patient call system and directs the nursing team to assist.</li><li>
Transcribes physician orders.</li><li>
Orders labs, diets and tests.</li><li>
Collaborates with the nursing team to expedite the admission, transfer and discharge of the patients.</li><li>
Attends and participates in meetings. Prepares meeting agenda and supporting materials, records and distributes meeting minutes, follows up on item assignments and promotes communication to other stakeholders.</li></ul><div>
Shift: Days</div><div>
Schedule: Monday - Friday</div><div></div><div><b><br>
Student loan repayment program offered!</b></div><b><br>
Job Requirements</b><div><b><br>
Required</b></div><ul><li>
High School Diploma or GED</li><li>
Three years of secretarial experience or a combination of secretarial and clerical experience, with a minimum of two years secretarial experience.</li></ul><div><b>
Preferred</b></div><ul><li>
Healthcare experience</li><li>
Administrative Assistant experience</li></ul><b>
Where You'll Work</b><div><br>
At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person &ndash; body, mind, and spirit &ndash; in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.</div><b><br>
Pay Range</b><br>
$18.96 - $26.78 /hour</div>

Nursing Support Rep

Shields Health Solutions

<div><p><b>Patient Support Supervisor</b></p>
<p>
Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.</p>
<p>
A Patient Support Supervisor is a key leadership position supporting Shields Health Solutions Patient Support team. This position will provide day-to-day leadership for a significant portion of Patient Support Center and will be responsible for leading a team of Patient Support team members. This person is primarily responsible to ensure either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.</p>
<p>
Key Responsibilities:</p>
<ul>
<li>Directly lead and manage a team of Patient Support Associates to ensure medication adherence through refill management OR timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.</li>
<li>Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on-time</li>
<li>Lead and manage a Patient Support team to ensure all service level goals are met and patients receive the highest quality care</li>
<li>Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members</li>
<li>Complete audits of team in supported systems required to ensure efficient workflow</li>
<li>Manage responsiveness to new request in supported systems</li>
<li>Provide front-line supervision and ongoing coaching and performance management to Patient Support team</li>
<li>Monitor and acting on all forms of communications between the Patient Support team and other clinical teams as needed</li>
<li>Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls</li>
<li>Patient Support team meetings: create agendas, run meeting, follow-up</li>
<li>Hospital Management meeting: calls with on-site manager to review current status, identify areas for improvement, and areas of success</li>
<li>Record keeping/notes of all collaboration calls and team meetings</li>
<li>Provide guidance/assistance/troubleshooting in daily tasks for Patient Support team members as requested by team</li>
<li>Review and address any concerns with Patient Support team, and hospital partners as needed</li>
<li>Establish efficient workflows between the Patient Support team and liaison team via collaboration with clinical integration team and on-site managers.</li>
<li>Provide insight to various teams across company for growth and development opportunities as needed</li>
<li>Work with various teams for special projects</li>
<li>Report on hiring needs based on implementation roll outs</li>
<li>Assist in interviewing, and onboarding new team members</li>
<li>Coordinate access requests for new hires</li>
<li>Coordinate training with Clinical Training Team</li>
<li>Absorb overflow work in times of short staffing or excess workload</li>
<li>Investigate research needed for data analytics team, contracting team as needed</li>
<li>Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls</li>
<li>Use discretion and maintain confidentiality of highly sensitive and private data.</li>
<li>Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations</li>
<li>Reports to Director or Manager of Patient Support Center</li>
</ul>
<p>Experience/Requirements</p>
<p>
Required Licensure/Certification:</p>
<ul>
<li>We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.</li>
<li>Required 3+ years of pharmacy technician experience (3-5+ years' experience preferred in Specialty Pharmacy)</li>
<li>Strongly preferred leadership experience (i.e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)</li>
</ul>
<p>Education:</p>
<ul>
<li>Required: High School diploma / GED required</li>
<li>Preferred Education: High School / GED (Bachelor's degree is preferred or actively working toward degree)</li>
<li>Preferred Training: Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)</li>
</ul>
<p>Skills:</p>
<ul>
<li>Strong communication presence with ability to influence without formal authority</li>
<li>Ability to make decisions and negotiate with more senior leaders that results in a mutual and positive outcome</li>
<li>Excellent leadership and interpersonal skills</li>
<li>Ability to effectively train and inspire Patient Support team leaders to be more independent</li>
<li>Strong operational management skills and able to evaluate trends and identify opportunities for program improvement</li>
<li>Ability to manage projects and see them through effective completion</li>
<li>Manage and prioritize workload while meeting deliverables and expectations</li>
<li>Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement</li>
<li>Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals</li>
<li>Ability to use discretion and maintain confidentiality of highly sensitive and private health information</li>
<li>Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word</li>
<li>Strong phone skills</li>
<li>Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.</li>
<li>Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills</li>
<li>Possess strong organizational skills</li>
<li>Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements</li>
</ul><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Patient Support Supervisor

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Bilingual (English/Spanish)</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div>

Virtual Patient Support Specialist

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