patient support specialist

EmergeOrtho

<div>Join Our Team as a Patient Support Specialist - Start Immediately! 


EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triangle region is currently seeking a Patient Support Specialist at our Wilson office. The Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency. 


Why Join EmergeOrtho? 

<ul><li>
Hiring Immediately - Start your journey with us right away!
</li><li>Great Team - Be part of a collaborative, patient-focused team
</li><li>Excellent Benefits - Comprehensive health, dental, vision, and more</li></ul> 
Who Should Apply?
If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want to hear from you. Whether you're experienced or just starting out, your dedication is what matters most. Make a meaningful impact - apply today and become a vital part of our patient care experience!
Qualifications and Experience:
<ul><li>
High school diploma/GED or equivalent previous experience.</li><li>
Sound communication skills.
</li><li>Excellent customer service.
</li><li>Previous experience as a check-in specialist is recommended, but not required.
</li><li>Experience and knowledge of insurance guidelines and insurance entry.
</li><li>Experience in financial collections is recommended, but not required.
</li><li>Ability to handle high patient volumes.</li><li>
Ability to maintain composure when stressful situations are encountered.
</li><li>Ability to multi-task and prioritize.</li></ul>

Responsibilities include, but are not limited to, the following:
<ul><li>
Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders</li><li>
Keeps an open line of professional communication with assigned staff and providers regarding patient needs</li><li>
Maintains a pleasant and cooperative demeanor while performing all duties</li><li>
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.</li><li>
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.</li><li>
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.</li><li>
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</li><li>
Ensures availability of treatment information by filing and retrieving patient records.</li><li>
Maintains patient accounts by obtaining, recording, and updating personal and financial information.</li><li>
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.</li><li>
Helps patients in distress by responding to emergencies.</li><li>
Protects patients' rights by maintaining confidentiality of personal and financial information.</li><li>
Maintains operations by following policies and procedures; reporting needed changes.</li><li>
Contributes to team effort by accomplishing related results as needed.</li><li>
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned</li></ul> 


From the mountains to the coast, EmergeOrtho is North Carolina&rsquo;s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho&rsquo;s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly. 


EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law. 


We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/ 


Benefits:
<ul><li>
401(k) Retirement plan</li><li>
Health Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Flexible spending account</li><li>
Health savings account</li><li>
Paid time off</li><li>
Holiday Pay</li><li>
Employee Assistance Program</li><li>
Life Insurance</li><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
Pet Insurance</li><li>
Milestone Bonus Program</li><li>
For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/</li></ul> 


Note: Available benefits based on hours worked per week.</div>

Patient Support Specialist

Prima Systems

Title: Patient Support SpecialistLocation: Lahore &amp; Rawalpindi (100% Onsite Role)Shift Options (Night Shifts with Saturday on):6:00 PM &ndash; 3:00 AM7:00 PM &ndash; 4:00 AM8:00 PM &ndash; 5:00 AM9:00 PM &ndash; 6:00 AM(Any shift may be assigned)Job descriptionWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.Responsibilities:<ul><li>Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.</li><li>Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.</li><li>Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.</li><li>Verify patient insurance information and eligibility, as needed.</li><li>Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.</li><li>Ensure compliance with patient confidentiality and data protection regulations.</li></ul>Requirements:<ul><li>Previous experience in US-based customer support, patient support, or a related role.</li><li>Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.</li><li>Strong english communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist (US Healthcare)

Argentum Medical

<div></div><div><div>Medical Product Specialist 
Are you a CNA who enjoys making a positive contribution to patients? Do you want to continue to help patients in Monday -Friday daytime position? At Bravida Medical, we want employees that will shine in a patient-focused progressive environment. If you are currently a CNA working in long term care who is experienced in helping patients use catheters, CPAP, oxygen concentrators or wound VAC, we are looking for you to help our patients over the phone with medical device applications, use and general patient care. 
As a Medical Product Specialist in our Customer Service Department, you&rsquo;ll be at the heart of our call center operations as you deliver premium customer service on every call. You will be responsible for providing product support to patients for our urology device including new patient walkthroughs to explain application and tips for use. 
What we can offer you:<ul><li>
A Guaranteed Hourly Salary $21/hr</li><li>
Monday through Friday</li><li>
Daytime Hours Only</li><li>
Luxury Office Environment</li><li>
Supportive Team</li><li>
Potential for (earned) Hybrid Schedule</li><li>
Benefits including Paid Holidays and PTO</li></ul> 
Responsibilities<ul><li>
Be accountable for educating and providing product support for our patients. Provide detailed instructional calls to existing customers focused on teaching them how to use the medical devices while troubleshooting any concerns.</li><li>
Resolve inbound and outbound calls from patients to ensure patient support, troubleshoot issues with usage of our urology device, answer patient questions, educate patients on our product to increase their confidence and comfort, and listen to patient concerns to problem solve product issues.</li><li>
Act to meet/exceed customer expectations by providing excellent patient care and building superior relationships with patients.</li></ul><ul><li>
Documents calls in computerized record keeping system.</li><li>
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.</li></ul><ul><li>
Collaborate with Supervisor to help with workflows, and the implementation of new policies, in addition to current policies.</li><li>
Monitor daily reports to ensure they are all being worked in the proper order.</li><li>
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.</li><li>
Maintains a high degree of confidentiality always due to access to sensitive information.</li><li>
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.</li></ul> 
Knowledge, Skills, and Abilities<ul><li>
Certified CNA, or LPN, required.</li><li>
Must be able to relate and show compassion to elderly patients who may be hard to understand or hear.</li><li>
Must show the ability to communicate effectively with all members of the health care delivery team and show clinical knowledge and ability to effectively consult with all care team members.</li><li>
Must have excellent telephone customer service.</li><li>
Excellent oral/written communication and people skills</li><li>
Must be familiar with typical use and functions of a computer, such as internet research, e-mail, and basic Microsoft Office functions. Experience with CRM systems, SAP by Design, a plus.</li><li>
Type at least 25-30 words per minute</li><li>
2-3 years of relevant experience required.</li></ul></div></div><div></div>

Medical Product Specialist, CNA

Vision Eye Centre

Greet and counsel patients and their families regarding the diagnosis, treatment plans, and surgical or procedure options in an empathetic and professional manner.Explain treatment procedures, outcomes, costs, payment modes, and consent forms clearly to patients.Guide patients through registration, consultation, diagnostics, and admission/discharge processes.Coordinate with doctors, nurses, and administrative and TPA departments to ensure a smooth patient journey.Encourage patients to follow recommended treatments and surgeries, resolving doubts or fears they may have.Maintain and update patient records accurately, including counseling notes and follow-up plans.Provide emotional support to patients, especially for serious diagnoses or long-term treatments.Immediate Joining Required.Follow up with patients post-visit to ensure adherence and satisfaction.Handle patient complaints or concerns professionally and escalate when necessary.Educate patients on health conditions, prevention strategies, and medication adherence.Explaining patients pre and post operative instructions.Preparing OT listEducation: Graduate in any discipline (Bachelor&rsquo;s in Psychology, Social Work, or Healthcare preferred).Experience: 2-5 years of experience in a healthcare setting (Ophthalmology preferred).Skills:Excellent communication and interpersonal skills.Empathetic and patient-centric approach.Ability to handle emotional or distressed patients calmly.Familiarity with medical terms and healthcare processes.Basic computer proficiency (MS Office, HIS software).Job Type: Full-timePay: From ₹25,000.00 per monthWork Location: In person

Patient Counselor

The Eyes on Group

About Us: At Eyes on Randolph, we foster a culture of creativity and encourage innovative thinking. As a leader in eye care, we challenge our employees to redefine industry standards and contribute to our rapid growth and success. Our commitment to excellence is fueled by the passion and dedication of our team.Job Description:Basic Function: The Optometry Administration Assistant, serving as the Front Desk &amp; Call Center Associate, plays a crucial role in patient support, insurance coordination, and administrative tasks. This dynamic position involves handling various responsibilities to ensure the smooth functioning of the front desk and call center operations.Key Responsibilities:<ul><li>Patient Interaction: Assist and educate patients on insurance eligibility and benefits.</li><li>Call Center Operations: Manage incoming calls, schedule exams, and confirm appointments.</li><li>Insurance Verification: Verify patient insurance information and process insurance payments.</li><li>Administrative Duties: Update and maintain accurate patient contact information, assist with referrals, and contribute to general office support.</li><li>Multilingual Skills: Spanish or French Creole speaking abilities are a plus, enhancing communication with diverse patient populations.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Prior experience in a medical or optometry office is preferred.</li><li>Strong communication and customer service skills.</li><li>Proficient in basic office software and phone systems.</li><li>Attention to detail and ability to handle multiple tasks simultaneously.</li></ul>Key Competencies:<ul><li>Excellent interpersonal skills.</li><li>Problem-solving and decision-making abilities.</li><li>Team player with a positive attitude.</li><li>Adaptability to a fast-paced environment.</li><li>Commitment to maintaining patient confidentiality.</li></ul>Benefits:<ul><li>401K with 4% match</li><li>Paid Vacation</li><li>Paid Holidays</li><li>Eyewear Benefits</li></ul>Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Bereavement leave</li><li>Employee discount</li><li>Free parking</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li><li>No weekends</li></ul>Application Question(s):<ul><li>Do you speak any other languages? </li></ul>Experience:<ul><li>Optometry Office: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Randolph, MA 02368 (Required)</li></ul>Work Location: In person

Optometry Administration Assistant

Recora

<div>Job Title: Cardiac Rehab - Onboarding Exercise Physiologist

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Schedule/Shift: Mon-Fri; 4 hours/day - either morning or afternoon (EST)

Team: Clinical Operations - Intensive Cardiac Rehabilitation

Reporting to: Clinical Staff Manager 
Location: United States

Compensation: $20 per 30-minute session
<h2 class="jobSectionHeader">
Position Overview</h2>

The Cardiac Rehab Onboarding EP is a patient-facing role responsible for onboarding, education, and early engagement of patients enrolled in the Intensive Cardiac Rehabilitation program after the initial session. This role supports patients during the first sessions by providing goal setting, program education, progress monitoring, and technical assistance to ensure patients can successfully participate in both individual and group sessions.

The Onboarding EP works collaboratively with a multidisciplinary care team, including nurses, exercise physiologists, and patient experience specialists to support patients across various stages of recovery following a cardiac event.

Key Responsibilities
<h3 class="jobSectionHeader">
Patient Onboarding &amp; Education</h3>
<ul><li>Conduct first session and early follow-up sessions to orient patients to the cardiac rehabilitation program including completing fitness testing</li>
<li>Educate patients on program structure, expectations, and participation requirements, including group and individualized sessions</li>
<li>Reinforce the importance of regular attendance, engagement, and completion of the program</li>
<li>Support patients in understanding next steps in their care journey</li>
</ul><h3 class="jobSectionHeader">Technical Support &amp; Session Readiness</h3>
<ul><li>Assist patients with basic device and platform troubleshooting</li>
<li>Guide patients step-by-step on how to join virtual sessions (audio, video, platform navigation)</li>
<li>Ensure patients are technically prepared to independently access future sessions</li>
<li>Identify and escalate unresolved technical issues to the appropriate team</li></ul> 

<h3 class="jobSectionHeader">
Goal Setting &amp; Behavioral Coaching</h3>
<ul><li>Support patients in establishing realistic, personalized health and recovery goals</li>
<li>Provide motivation and emotional support, addressing common barriers such as anxiety, low confidence, or disengagement</li>
<li>Utilize basic behavioral and coaching techniques to promote adherence and sustained participation</li>
</ul><h3 class="jobSectionHeader">Group Engagement Support</h3>
<ul><li>Enroll patients into appropriate group education sessions</li>
<li>Educate patients on the value and expectations of group participation</li>
<li>Identify and address barriers to group session attendance (technical, scheduling, understanding)</li>
</ul><h3 class="jobSectionHeader">Collaboration &amp; Documentation</h3>
<ul><li>Communicate patient progress, challenges, and concerns to the care team as needed</li>
<li>Maintain accurate, timely documentation of sessions, goals, and patient interactions</li>
<li>Record relevant data for program tracking and quality improvement efforts</li>
</ul><h2 class="jobSectionHeader">Skills &amp; Qualifications</h2>
<h3 class="jobSectionHeader">Education/Certifications</h3>
<ul><li>Bachelor's or Master's degree in Health, Exercise Science, Kinesiology, or a related field</li>
</ul><ul><li>CPR and First Aid certification (required)</li>
<li>ACSM Certification- Clinical Exercise Physiologist/ Exercise Physiologist or AACVPR-CCRP (required)</li>
</ul><h3 class="jobSectionHeader">Experience</h3>
<ul><li>Experience working in a clinical, rehabilitation, or patient support setting preferred</li>
<li>Background in health coaching, fitness, or exercise physiology strongly preferred</li>
<li>Experience supporting cardiac or chronic care populations is a plus</li>
<li>Experience with motivational interviewing, patient engagement and customer service.</li>
</ul><h3 class="jobSectionHeader">Core Skills &amp; Attributes</h3>
<ul><li>Strong communication and patient education skills with an ability to build rapport with patients in a short time</li>
<li>Comfort providing basic technical support in a virtual care environment</li>
<li>Knowledge of cardiovascular health, behavior change principles, and lifestyle modification</li>
<li>Empathy, patience, and ability to support patients with varying physical and emotional needs</li>
<li>Strong organizational skills and ability to work independently in a remote setting</li>
</ul><h2 class="jobSectionHeader">Role Summary</h2>

This role is designed to reduce friction at program entry, improve early patient engagement, and support smooth transitions into ongoing cardiac rehabilitation care by combining patient education, coaching, and technical readiness. Success in this role is defined by high patient satisfaction rate &amp; meeting the required performance metrics. 

<ul><li>Note: This is a 1099 Contractor opportunity</li></ul></div>

Cardiac Rehab - Onboarding Exercise Physiologist

Global Mission Support Services LLC

Job Title: Part-Time Patient Care Taker (3-Month Contract) Location: New Delhi, India Job Type: Part-Time | Contract (3 Months) Start Date: Immediate joiner neededJob Summary:We are urgently seeking a dedicated and responsible Patient Care Taker to support and supervise Nauruan patients undergoing medical treatment in New Delhi. This is a 3-month part-time contract role requiring close coordination with hospitals, doctors, and patients to ensure smooth treatment processes and continuous care support.Key Responsibilities<ul><li>Accompany patients to hospital appointments when required</li><li>Coordinate with treating doctors and hospital departments</li><li>Monitor treatment progress and maintain daily updates and reports</li><li>Support medication compliance and follow-ups</li><li>Assist with admissions, discharge processes, and billing coordination</li><li>Escalate any medical or administrative concerns promptly</li><li>Ensure smooth communication between patients and healthcare providers</li></ul>Requirements<ul><li>Fluent in Hindi and English (mandatory)</li><li>A qualified nurse (BSc Nursing / GNM) with hospital and coordination experience, or</li><li>A non-medical coordinator with strong knowledge of hospital processes, patient flow, billing procedures, and clinical coordination.</li><li>Based in New Delhi</li><li>Strong understanding of hospital systems and patient coordination</li><li>Good documentation and reporting skills</li><li>Empathetic, proactive, and able to handle urgent situations</li><li>Prior hospital or healthcare coordination experience preferred</li></ul>Additional Information<ul><li>Contract Duration: 3 Months</li><li>Work Schedule: Part-Time (flexible, based on patient appointments)</li><li>Immediate joiners preferred</li></ul>How to Apply:Interested candidates may send their CV to: talent@gmss.ltd / recruitment@GMSS.ltd Subject: Part-Time Patient Care CoordinatorJob Type: Contractual / TemporaryApplication Question(s):<ul><li>Are you flexible about shift and would be available as per patient appointments?</li><li>Can you join immediately?</li></ul>Work Location: In person

Patient Care Taker (Part-Time Contract)

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