patient support specialist

Fusion BPO Services

<div>Are you fluent in Italian and looking for patient care or healthcare customer service jobs in Pristina? Fusion CX is hiring for the role of Patient Care Specialist in the Pristina team. This role is ideal for candidates who combine excellent communication skills with empathy and attention to detail. If you are searching for patient care jobs in Pristina, Italian-speaking jobs in Pristina, or healthcare customer service roles, this is an opportunity to join a collaborative global team and build your career in patient-facing support. Apply now; we need immediate joiners!
<h3 class="jobSectionHeader">Job Description:</h3>
Responsibilities of a patient care specialist include:
<ul><li>Assist clients in booking appointments at partner clinics and coordinating schedules.</li>
<li>Respond promptly and professionally to client inquiries via phone, email, and chat.</li>
<li>Persuade clients, when appropriate, to reconsider appointment cancellations and help them reschedule.</li>
<li>Represent the company by providing accurate information about products, policies, and procedures.</li>
<li>Ensure records are accurate, complete, and maintained according to standards.</li>
<li>Log and document interactions and follow-up actions with attention to detail and confidentiality.</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3>
Qualifications, experiences and qualities you need to thrive in Patient Care Specialist role:
<ul><li>Excellent command of Italian (minimum B2; C1/C2 preferred).</li>
<li>At least one year of customer service experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Empathetic, patient-focused approach and ability to handle sensitive conversations.</li>
<li>Comfortable working with CRM systems and maintaining detailed records.</li>
<li>Professional attitude, reliability, and the ability to work collaboratively within a team.</li>
</ul>Key Details
<ul><li>Location: Pristina</li>
<li>Role Focus: Patient care, appointment coordination, and client relationship support.</li>
</ul><h3 class="jobSectionHeader">Why Join Fusion CX Pristina?</h3>
At Fusion CX, you will join a warm and welcoming environment where collaboration and professional development matter. We offer:
<ul><li>Clear career progression and learning opportunities.</li>
<li>A supportive team environment with opportunities for international collaboration.</li>
<li>Meaningful work helps people access healthcare services with clarity and care.</li>
</ul>If you are seeking patient care jobs in Pristina, Italian-speaking customer service roles, or patient-focused support positions, apply now and help make healthcare access easier for our clients as a Patient Care Specialist in Pristina, Kosovo.</div>

Patient Care Specialist – Italian – Pristina

Bommu Herbals Pvt Ltd

Position OverviewThe Patient Counselor serves as the primary liaison between patients, their families, and the treating consultants. This role is responsible for guiding patients through diagnosis and treatment options, addressing concerns with empathy, and ensuring a seamless consultation experience. The counselor also supports emotional well-being, maintains accurate records, and contributes to patient conversion and retention.Key Responsibilities<ul><li>Counsel outpatients and their families regarding diagnosis and available cancer treatment options.</li><li>Address patient concerns, clarify queries, and reassure them about hospital services.</li><li>Act as the primary point of contact between patients, families, and treating consultants.</li><li>Handle patient queries with empathy, patience, professionalism, and service orientation.</li><li>Coordinate with doctors and front office staff to ensure smooth patient consultations.</li><li>Maintain accurate counseling records, conversion statistics, and patient feedback.</li><li>Provide emotional support to patients and families during treatment decision-making.</li><li>Generate daily, weekly, and monthly reports on patient conversion ratios and trends.</li><li>Follow up with connected patients regularly to encourage treatment adherence.</li><li>Counsel patients on precautions, diet plans, yoga practices, and emotional motivation.</li><li>Ensure compliance with hospital policies, AYUSH/NABH standards, and NOC formalities.</li></ul>Desired Candidate Profile<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Hospital Management (UG/PG).</li><li>Minimum 3&ndash;5 years of patient counseling experience in the healthcare sector/hospitals.</li><li>Strong communication skills; soft-spoken, polite, and empathetic demeanor.</li><li>Prior exposure to hospital operations; immediate joiners preferred.</li><li>Ability to generate and analyze patient conversion reports.</li><li>Experience in counseling patients on lifestyle modifications (diet, yoga, emotional well-being).</li><li>Commitment to compliance with Ayurveda hospital standards and patient-centric service.</li></ul>Reporting<ul><li>Reports to: Medical Director / Senior Consultant</li><li>Coordinates with: Doctors, Front Office Executives, Customer Care Executives</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

Patient Counselor( Hospital)

Epione pain Management center

We are Hiring !!!Role: Patient CounsellorQualification: Any DegreeExperience: Min 1 yrShift: No night shiftLocation: Egmore, ChennaiJob Description:<ul><li>Counsel patients and their families regarding diagnosis, treatment plans, procedures, and hospital processes.</li><li>Provide emotional and psychological support to patients, especially those dealing with long-term or critical illnesses.</li><li>Coordinate with doctors, nurses, and other departments to ensure timely communication of treatment-related information.</li><li>Explain financial estimates, insurance coverage, and available payment plans when necessary.</li><li>Assist in pre-admission and discharge processes by guiding patients and families through documentation and formalities.</li><li>Follow up with patients to ensure post-treatment continuity and satisfaction.</li><li>Maintain patient confidentiality and adhere to hospital policies on patient rights and dignity.</li><li>Provide support during grief, loss, or end-of-life care, in coordination with the medical team.</li><li>Organize and participate in patient education programs or support groups.</li><li>Maintain accurate records of counselling sessions, patient concerns, and follow-up actions.</li></ul>Interested candidates contact HR - 9962652111Job Type: Full-timePay: ₹20,000.00 - ₹30,000.00 per monthWork Location: In person

Financial Patient Counselor

Nethra Foundation eye hospital

The Tele Counsellor will be responsible for handling inbound and outbound calls to patients, providing accurate information about hospital services, appointments, treatments, and follow-ups. The role requires excellent communication skills, empathy, and the ability to guide patients professionally over the phone.The Tele Counsellor will counsel patients regarding consultations, procedures, camps, and offers, while maintaining proper call records and ensuring a positive patient experience. They will coordinate with doctors, front office, and other departments to ensure smooth patient flow and timely follow-ups.The role also includes appointment scheduling, lead follow-up, conversion tracking, and handling patient queries or concerns with patience and clarity. Maintaining confidentiality, following hospital protocols, and achieving call targets are essential aspects of this position.Key Responsibilities<ul><li>Handle inbound and outbound patient calls</li><li>Counsel patients about hospital services, doctors, and procedures</li><li>Fix and confirm appointments</li><li>Follow up on enquiries, leads, and missed calls</li><li>Coordinate with front office and clinical teams</li><li>Address patient concerns politely and professionally</li><li>Meet daily and monthly call and conversion targets</li></ul>Required Skills &amp; Qualifications<ul><li>Graduate or Diploma (any stream)</li><li>Good communication skills in English and local language</li><li>Pleasant voice and patient-friendly attitude</li><li>Experience in healthcare / telecalling preferred</li></ul>Job Type: Full-timePay: ₹10,000.00 - ₹18,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Paid time off</li></ul>Work Location: In person

Tele counsellor

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
K0ymBxh2d1</div>

Call Center Representative (Night Shift)

The Content House

Key Responsibilities<ul><li>Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>Maintain complete and compliant CRM documentation of all customer interactions.</li><li>Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Call Center Representative - Female (Night Shift)

Tri County Care.

<div>Job Title: Nursing Support Specialist

Job Overview: The Registered Nurse, as part of the clinical team, will assist Care Coordinators and their supervisors with providing health promotion activities, referrals, assessments, and valuable expertise around the combination of behavioral health and physical health to improve the lives of the individuals we serve.

Work Location: Remote, must reside in Tri-State area.
Specific Knowledge, Skills, and Abilities:
<ul><li>Knowledge of developmental disabilities, chronic disease and social determinants of health.</li><li>
Ability to engage people with behavioral health needs.</li><li>
Ability to teach and lead others while providing medical expertise.</li><li>
Ability to speak and convey medical information to groups of people.</li><li>
Knowledge of person-centered planning regulations.</li><li>
Demonstrates effective leadership skills.</li><li>
Demonstrates cultural competence.</li><li>
Demonstrates ethical and professional responsibilities and boundaries.</li><li>
Demonstrates capacity to use Health Information Technology to facilitate communication.</li><li>
Knowledge of confidentiality regulations/HIPPA.</li><li>
Ability to prioritize and complete work in timely manner.</li><li>
Proactively approaches professional responsibilities.</li><li>
Demonstrate a comfort level of engaging with people with behavioral health needs.</li></ul> 


Experience:
<ul><li>RN with at least 2 years OPWDD experience.</li><li>
Strong computer knowledge.</li><li>
Familiarity with person-first, person-centered planning concepts.</li></ul> 


Essential Responsibilities:
<ul><li>
Serve as part of the Clinical Team for Person Centered Services.</li><li>
Design, implement, and present trainings as needed.</li><li>
Review and analyze data and trends.</li><li>
Construct/implement policies and procedures.</li><li>
Assist with crisis intervention and incident management.</li><li>
Facilitate collaborative/consultative relationships with agency departments and community partners.</li><li>
Interact with people with developmental disabilities and their families.</li><li>
Provide monitoring of physical health information at various levels throughout the agency.</li><li>
Serve as a consultant in situations where medical expertise is required.</li><li>
Implement interventions following the nursing process.</li><li>
Provide education on medical issues and concerns to individuals and their families.</li><li>
Provide case review or audit of individuals with significant medical issues or behavior issues.</li><li>
Participate in mandatory staff meetings.</li></ul>
Benefits:
<ul><li>
401K Retirement Plan &amp; Employer Matching</li><li>
Health Insurance (Medical, Dental, Vision, Life &amp; LTD)</li><li>
Employer Sponsored Flexible Spending Account (FSA)</li><li>
Generous Paid Time Off (PTO) Package, including birthday</li><li>
9 legal holidays and 8 floating holidays</li><li>
Employee Assistance Program</li><li>
Travel Reimbursement (for occasional meetings/trainings)</li><li>
Phone/Internet Reimbursement</li><li>
Reimbursed Team Time</li></ul></div>

Nursing Support Specialist

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