patient support specialist

Mac Care

Job post summaryJob descriptionWe seek doctors and physicians to join our organization as Patient Outreach Specialists for night shift operations. The specialist will handle both inbound and outbound patient calls, providing essential communication and support regarding patient scheduling, insurance verification, and medical records management.Job Description:<ul><li>Answer phone calls, respond to email inquiries, or direct them to the appropriate department or person.</li><li>Communicate with patients to set up and schedule appointments.</li><li>Make appointment confirmation calls when necessary.</li><li>Collect, track, and input patient medical information into electronic health records (EHR).</li><li>Inquire about and process patient health insurance details.</li><li>Obtain prior authorization from insurance providers when required.</li><li>Verify insurance benefits by contacting providers via phone, email, or fax.</li><li>Collaborate with the internal office team and healthcare providers to ensure patients receive timely assistance and day-to-day tasks are completed effectively.</li><li>Ensure compliance with HIPAA regulations.</li></ul>Required Skills:<ul><li>Strong interpersonal, time management, and organizational skills.</li><li>Excellent verbal and written communication skills.</li><li>Efficient problem-solving abilities.</li><li>Proficiency in Electronic Medical Records (EMR) and Practice Management (PM) systems.</li><li>Strong knowledge of medical terminology and health insurance plans.</li><li>Previous experience in a medical office or as a virtual receptionist.</li><li>Proficiency with computer programs such as Microsoft Office.</li></ul>Qualifications:<ul><li>1-2 years of relevant experience.</li><li>Experience working with US campaigns and exposure to US clients is required.</li></ul>Note: This position requires night shift availability. Please apply only if you are comfortable with working night shifts.Benefits: 5 days job, Market Competitive Salary, Provident Fund, Medical Insurance (self, spouse and children), Fuel allowance and EOBIShift Time: 6pm to 3am PKSTJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Patient Outreach Specialist

Core Clinical Servuces

Clinic Patient Support Executive- USCompany: CORE CLINICAL SERVICESWork from office (Need Pune based Candidate only) Shift: Evening/US ShiftJob Summary:We are seeking a highly organized and compassionate Clinic/ Patient Support Specialist to join our team. This is a telecommuting role where you will be the first point of contact for our US patients and clinical staff, ensuring the smooth and efficient operation of our clinic from a remote setting. Your primary responsibility will be to manage patient communications and perform all administrative duties remotely, playing a crucial part in delivering high-quality healthcare.This is a US shift position, supporting our US-based operations. The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to thrive independently in a virtual work environment.Key Responsibilities:&middot; Remote Communication &amp; Patient Management:o Serve as the first point of contact, handling all incoming and outgoing patient and clinical staff communications via phone, email, and other virtual channels.o Schedule, reschedule, and confirm patient appointments while managing the clinic's master calendar.o Update and maintain accurate patient records in our Electronic Health Record (EHR) system.&middot; Administrative &amp; Coordination Duties:o Handle a variety of clerical tasks, including data entry and preparing documents and reports, all performed remotely.o Assist with billing inquiries and process payments, ensuring all information is accurate and confidential.o Act as a key liaison between patients, doctors, nurses, and other clinical staff to ensure seamless communication and coordination of care.&middot; Operational Efficiency:o Proactively address and resolve issues related to scheduling, patient inquiries, or clinic operations.o Maintain strict patient confidentiality in accordance with all relevant regulations (e.g., HIPAA).o Provide clear and concise instructions to patients regarding their appointments and care plans.Qualifications:&middot; Any graduate&ndash; English Medium Only&middot; Fresher to 1 year of experience in a US tele calling / support functions.&middot; Excellent English Communication Skills- Written and Verbal.&middot; Exceptional phone etiquette and verbal English communication skills.&middot; Strong organizational skills and attention to detail.&middot; Ability to work independently and manage time effectively without direct supervision.&middot; Experience of working with US consumer would be good to have.Desired Traits:&middot; Female candidates only.&middot; A compassionate and professional demeanour.&middot; A natural ability to multitask and prioritize effectively in a fast-paced environment.&middot; A problem-solving mindset and a proactive approach to work.Healthcare Background is a plus. TRAINING WILL BE PROVIDED.Job Types: Full-time, PermanentPay: &#8377;10,000.00 - &#8377;18,000.00 per monthApplication Question(s):<ul><li>What would you rate your English Communication skills out of 10?</li></ul>Work Location: In person

Clinic/ Patient Support Executive- US

Axios International

<div>Position: Patient Support Program Nurse
Location: UAE 

Position Purpose

The Patient Support Nurse provides comprehensive nursing care in the community setting that assists patients to achieve optimum health and quality of life in situations of chronic disease. The Patient Support Nurse is responsible for the provision and management of effective nursing care to individuals and/or families in the community or in-Patient Support Programs, combing advanced clinical practice, patient education, and community engagement.. The Patient Support Nurse will play a key role in designing and implementing training, patient-centered initiatives, and quality improvement projects across multiple focus areas. The Nurse works in adherence to the Policies and Procedures set by Axios International and works in accordance with established standards of nursing practices according to local and international rules and regulations. 


Duties and Responsibilities

Based on the agreed-upon services and workflow, the Patient Support Nurse provides skilled nursing services in accordance with the orders of a physician and under a plan of care. Duties include but not limited to:
<ul>
<li>Place the patient at the center of every interaction &mdash; listen carefully, respect their preferences, involve them in decisions, and provide care with dignity and compassion.</li>
<li>Deliver and coordinate patient and HCP education programs across various clinical specialties.</li>
<li>Support the development of workshops, microlearning modules, and experiential learning activities.</li>
<li>Assist in designing and implementing care pathways that improve treatment adherence and patient outcomes.</li>
<li>Provide input into the creation of evidence-based protocols and patient resources.</li>
<li>Enhance patient communication strategies and promote culturally competent care.</li>
<li>Facilitate training for staff on emotional intelligence, active listening, and shared decision-making.</li>
<li>Participate in patient-experience improvement projects, including patient journey mapping and co-design activities.</li>
<li>Support the development of nurse-led innovation and research projects.</li>
<li>Collaborate with multidisciplinary teams to plan, implement, and evaluate healthcare projects.</li>
<li>Coordinate with national and international nursing associations and professional bodies.</li>
<li>Assist with continuing professional development (CPD) accreditation processes.</li>
<li>Stay updated with global best practices and integrate them into local programs.</li>
<li>Conduct initial home assessments, review medical history, evaluate the home environment, and develop individualized care plans.</li>
<li>Perform regular telephonic or virtual follow-ups to monitor progress and adjust care plans as needed.</li>
<li>Monitor vital signs (blood pressure, heart rate, temperature, oxygen saturation) and blood glucose levels.</li>
<li>Administer medications safely via multiple routes (oral, IV, IM, SC injections, infusions, inhalations, rectal) and monitor for side effects.</li>
<li>Manage pain using validated scales and support both acute and chronic pain interventions.</li>
<li>Provide wound care (assessment, dressing changes, infection prevention) and basic cardiac assessments.</li>
<li>Operate and teach patients/families about home medical equipment (glucometers, oxygen therapy, infusion pumps).</li>
<li>Educate and counsel patients and families on disease management, treatment adherence, and self-care strategies.</li>
<li>Provide health education and emotional support to caregivers, including mental health/depression screenings and referrals when needed.</li>
<li>Promote lifestyle modifications, safety measures, and infection control practices in the home.</li>
<li>Act as a liaison between patients, families, physicians, and other healthcare providers to ensure continuity of care.</li>
<li>Refer to community services and specialist care when appropriate.</li>
<li>Document all care activities accurately and maintain confidentiality in compliance with regulations.</li>
<li>Demonstrate cultural sensitivity and advocate for patients&rsquo; rights and needs.</li>
<li>Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data</li>
<li>Reporting any adverse events/product complaints as per client&rsquo;s requirements and/or Axios SOPPs</li>
<li>Conduct all program activities through exclusive use of Axios&rsquo; Patient Management System (PMS)</li>
<li>Additional duties as assigned</li></ul> 


Organizational Responsibilities
<ul>
<li>Reflecting and interpreting the Axios Vision, Mission and Core Values in his/her own work with enthusiasm and commitment</li>
<li>Acting in accordance with relevant legislation and company Policies, Standards and Procedures</li>
<li>Developing and maintaining respectful, cooperative working relationships to contribute to the integrated, seamless delivery of services to patients, families and to our clients</li>
<li>Understanding his/her role and responsibility in maintaining a safe workplace and reducing workplace injuries</li>
<li>Effectively assisting the Program Managers in managing the Patient Support Program(s) by liaising with hospitals, distributors, pharmacies, and patients</li>
<li>Working closely with the Axios UAE staff to implement the required service(s) for the enrolled patients in the program(s)</li>
<li>Carrying out home visits for patient care as required</li>
<li>Conduct physical physician visits to provide patient updates and collect feedback</li>
<li>Liaise with local labs and coordinate patients diagnostic testing requests and results</li>
<li>Preparing timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios UEA staff in &ldquo;real time&rdquo; as patients proceed through the program</li>
<li>Maintaining and updating electronic program files, including patient and quality assurance data</li>
<li>Conducting administrative duties for the office</li>
<li>Manage part time Nurses, if needed</li></ul> 


Relationships
<ul>
<li>Work closely with the Line Manager and the assigned projects team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge</li>
<li>Concern for Order and Quality</li>
<li>Adaptability and flexibility</li>
<li>Dependability</li>
<li>Teamwork</li></ul> 


Educational Background and Experience
<ul>
<li>A BS Degree in Nursing is required with at least 2 years working experience in a healthcare setting</li>
<li>Must be a licensed nurse with evidence from the Ministry of Health/DHA/DOH and be enrolled in the syndicate of nurses in UAE.</li>
<li>Excellent command of English with a demonstrated clinical nursing knowledge and experience in providing direct patient care</li>
<li>Experience in Oncology is an advantage.</li></ul> 


Job Circumstances
<ul>
<li>The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region</li>
<li>Flexibility in ability to travel as well as working hours is essential</li></ul></div>

Patient Support Program Nurse (UAE)

Epione pain Management center

We are Hiring !!!Role: Patient CounsellorQualification: Any DegreeExperience: Min 1 yrShift: No night shiftLocation: Egmore, ChennaiJob Description:<ul><li>Counsel patients and their families regarding diagnosis, treatment plans, procedures, and hospital processes.</li><li>Provide emotional and psychological support to patients, especially those dealing with long-term or critical illnesses.</li><li>Coordinate with doctors, nurses, and other departments to ensure timely communication of treatment-related information.</li><li>Explain financial estimates, insurance coverage, and available payment plans when necessary.</li><li>Assist in pre-admission and discharge processes by guiding patients and families through documentation and formalities.</li><li>Follow up with patients to ensure post-treatment continuity and satisfaction.</li><li>Maintain patient confidentiality and adhere to hospital policies on patient rights and dignity.</li><li>Provide support during grief, loss, or end-of-life care, in coordination with the medical team.</li><li>Organize and participate in patient education programs or support groups.</li><li>Maintain accurate records of counselling sessions, patient concerns, and follow-up actions.</li></ul>Interested candidates contact HR - 9962652111Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Patient Counselor

Manzil Healthcare Services

<div>Job Summary: The Patient educator provides compassionate and empathetic guidance to help patients to manage the impact of their condition and to receive their treatment effectively. The educator is a qualified healthcare professional who complements the education and care provided by the patient s own healthcare team. The role involves regular patient contact, in person and by telephone, and is responsible for building rapport and helping to address their patients personal challenges and needs. Facilitate successful communication between patients, physicians and third-party payers that leads to shared motivation to achieve treatment goals. Ensure continuous patient education, motivation, consultation and follow up. Key Role Accountabilities: <ol> <li>Introduce the support program to physicians and explain value to patients and physicians </li> <li>Maintain regular visits to physicians for referrals and updates </li> <li>Provide patients with education on their condition, medication, self-management practices </li> <li>Ensure patient s understanding of condition, medication and when to seek help </li> <li>Support patients with their pain points to ensure a seamless patient journey </li> <li>Perform administrative duties such as collecting patient and physician consents to initiate services </li> <li>Timely reporting of updates to physicians regarding their patients </li> <li>Maintain accurate and complete patient records </li> <li>Meet or connect with patient regularly, as agreed by both parties, for ongoing education and support </li> <li>Ensure patients data privacy is 100% protected and confidential information is not disclosed under any circumstances. </li> <li>Manage and report any potential adverse events, product quality issues or other perceived safety risks according to defined program procedures. </li> <li>Create and submit reports as needed </li> <li>Train other healthcare professionals Requirements: </li> </ol> Education: <ol> <li>Bachelor s degree in health professions (Pharmacist, health education or equivalent medical science). </li> </ol> Experience: <ol> <li>Minimum 2 years of experience as an educator (Arabic &amp; English). </li> <li>Driving License is a Must. Skills &amp; Qualifications: </li> <li>Excellent written and oral communication skills (Arabic &amp; English). </li> <li>Excellent interpersonal relationship and team function skills. </li> <li>Working knowledge of audio/visual equipment and computers. </li> <li>Creative patient advocate mindset who can maximize level of care provided.</li> <li>Mobility within the assigned territory</li> </ol> </div>

Patient Care Coach

Dr. Shukla's Sanjeevani Homeopathy

<ul><li>Patient Support &amp; Advocacy:Providing ongoing support to patients and their families, developing individualized care plans, and helping them understand and navigate their medical conditions and treatment options.</li><li>Program Management:Overseeing therapy and patient support programs, implementing continuous improvement initiatives, and providing guidance to counseling staff.</li><li>Healthcare Coordination:Working collaboratively with doctors, nurses, and other healthcare providers to ensure a cohesive and comprehensive approach to patient care.</li><li>Regulatory Compliance:Ensuring all patient-related activities, documentation, and programs adhere to healthcare regulations and ethical standards.</li><li>Record Keeping:Maintaining accurate, detailed, and confidential patient records and progress reports.</li><li>Patient Education:Informing patients about their conditions, treatment procedures, and healthy coping mechanisms.</li><li>Leadership &amp; Development:Supervising and supporting counseling teams, and conducting professional development for staff.</li></ul>Key Qualifications &amp; Skills<ul><li>Education:A Bachelor's degree in a healthcare-related field or equivalent experience.</li><li>Experience:A minimum of 2-3 years of experience in a therapeutic, counseling, or healthcare support setting.</li><li>Licensure/Certification:Required state-specific licensure or certification in a relevant healthcare discipline.</li><li>Communication:Excellent interpersonal, active listening, and communication skills are essential for interacting with patients, families, and healthcare teams.</li><li>Collaboration:Ability to work effectively within a multidisciplinary team and coordinate care with other healthcare professionals.</li><li>Technical Skills:Proficiency in patient record-keeping and familiarity with medical practice management software is often required.</li><li>Clinical Knowledge:Strong understanding of medical terminology, clinical practices, and current research in healthcare and mental health</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 1 year (Required)</li></ul>Work Location: In person

Health Counselor

ACE Money Transfer

Job Purpose: The Patient Care &amp; Admin Coordinator will provide support in patient health monitoring (blood pressure, diabetes, weight management, and other basic checks) while also managing administrative tasks to ensure smooth operations of the healthcare facility. This role bridges the gap between medical support and administrative management, ensuring patients receive quality care in an organized and efficient manner.Key Responsibilities: Patient Care Support<ul><li>Assist the doctor in basic patient assessments (BP, blood sugar checks, weight, etc.).</li><li>Maintain patient health records accurately and confidentially.</li><li>Guide patients on appointment schedules, follow-ups, and basic lifestyle management advice as directed by the doctor.</li><li>Ensure a welcoming and supportive environment for patients.</li></ul>Administrative Duties<ul><li>Manage appointment scheduling, patient registration, and record-keeping.</li><li>Maintain medical supplies inventory and ensure timely procurement.</li><li>Prepare daily/weekly reports on patient visits and services provided.</li><li>Handle correspondence, documentation, and filing related to clinic operations.</li><li>Coordinate with program management for reporting, meetings, and community outreach activities.</li></ul>Operational Support<ul><li>Facilitate smooth communication between patients, doctors, and staff.</li><li>Support awareness and health education activities organized by the Citizen Society.</li><li>Ensure compliance with clinic policies, procedures, and ethical standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in social sciences, healthcare, or administration (preferred).</li><li>Experience in healthcare support or administrative roles (desirable).</li><li>Strong organizational and communication skills.</li><li>Basic knowledge of patient care, health monitoring devices, and record-keeping.</li><li>Proficiency in MS Office and basic data management.</li><li>Empathy, patience, and the ability to interact effectively with patients and community members.</li></ul>Job Type: Full-timeWork Location: In person

Patient Care and Admin Co-Ordinator

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