patient support specialist

IntellaTriage

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 Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an exceptional, intelligent, and quality Clinical Support Specialist who will ensure that patient needs are fulfilled by fulfilling timely administrative requests so that the nursing team can focus on their calls and triage!
 
 
 
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 Must have high speed internet
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 Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence
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 Must be willing to work a set 2 week rotation schedule
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 Week 1: Wednesday-Friday 3:30p-10p CST
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 Week 2: Monday &amp; Tuesday 4p-10p CST and Saturday &amp; Sunday 12p-8p CST
 
 
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 If this describes you, apply now to join our team!
 
 
 
 This is a fantastic opportunity to join a rapidly growing, patient-focused business. We are actively recruiting talented Clinical Support Specialists to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service in a fast-paced environment that will help improve the lives of our nursing staff through scheduling and order fulfillment related tasks. The Clinical Support Specialist will provide direct support to the front-line staff fielding calls by processing requests in a work queue that includes scheduling and order fulfillment. The role reports to the Director of Call Center Operations. This is a full-time, hourly remote position.
 
 
 IntellaTriage's mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line - we want to ensure our providers' patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customer's patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customer's nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customer's bottom line by reducing overall cost to deliver after-hours care.
 
 
 The Clinical Support Specialist will be responsible for timely processing of a work queue that includes scheduling and order fulfillment.
 
 
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 Schedule/Assign nursing visits for our customers within the customer's EMR system
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 Monitor announcements for changes to our customers' On-Call Schedules and update the system and team accordingly
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 Enter orders for Durable Medical Equipment into the appropriate systems as designated by the customer
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 Process medication refill requests through our customers' pharmacy
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 Complete other administrative tasks as assigned
 
 
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 Requirements
 
 
 
 
 Qualifications
 
 
 
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 High School Diploma or equivalent
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 Requires a minimum of 1-year experience in an administrative support role
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 Excellent written and oral communication skills
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 The ability to work day, night, weekend, and holiday shifts
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 Working knowledge of Windows, Excel, Word, and other Microsoft business applications
 
 
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 Your Traits &amp; Characteristics
 
 
 
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 You are passionate about excellence in the delivery and consistency of patient care
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 You are organized and detail oriented
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 You work quickly and pride yourself on keeping the inbox clean
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 You embrace accountability for excellent customer service by acting quickly and decisively without direct supervsion
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 You foster teamwork and motivate others to perform at a high level
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 You do what is right every time and without question
 
 
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 Benefits
 
 
 
 This part-time Clinical Support Specialist will be paid at a rate of $15 per hour. You will be eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Saturday &amp; Sunday). All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). All part-time and full-time nurses are eligible to participate in our 401(k) plan.
</div>

Remote Clinical Support Specialist PM shift with rotating Sat & Sun

The Healing Touch Eye Centre

Urgent Hiring!!Job Description &ndash; Patient Counsellor (Eye Hospital)Position Summary: The Patient Counsellor will be responsible for guiding patients and their families about eye care treatments, surgical procedures, and hospital services. The role focuses on providing emotional support, clear communication, and ensuring patient satisfaction throughout their journey in the hospital.Key Responsibilities:<ul><li>Counsel patients on diagnosis, treatment options, and surgical procedures related to eye care (e.g., cataract, LASIK, retina, glaucoma).</li><li>Explain pre-operative and post-operative instructions clearly to patients and their families.</li><li>Provide guidance on hospital facilities, billing, and insurance processes.</li><li>Assist patients in understanding doctors&rsquo; advice and resolving their queries.</li><li>Offer emotional support to anxious patients and help them make informed decisions.</li><li>Educate patients on eye health, medication usage, and follow-up care.</li><li>Maintain counselling records and ensure patient confidentiality.</li><li>Coordinate with ophthalmologists, optometrists, and hospital staff for smooth patient flow.</li></ul>Qualifications &amp; Skills:<ul><li>Graduate in Psychology, Social Work, Nursing, Optometry, or related field.</li><li>Prior experience in patient counselling, preferably in an eye hospital/clinic.</li><li>Strong communication and interpersonal skills (multilingual preferred).</li><li>Compassionate, empathetic, and patient-focused attitude.</li></ul>Ability to explain medical terms in simple language to patient.# candidate should have atleast 1 -5 yearsOnly Eye Hospital Experience Required#Immediate Joining PreferredJob Type: Full-timeBenefits: Provident FundWork Location: In personJob Type: Full-timePay: &#8377;11,324.88 - &#8377;37,214.14 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Patient Counsellor

Dr. Shukla's Sanjeevani Homeopathy

<ul><li>Patient Support &amp; Advocacy:Providing ongoing support to patients and their families, developing individualized care plans, and helping them understand and navigate their medical conditions and treatment options.</li><li>Program Management:Overseeing therapy and patient support programs, implementing continuous improvement initiatives, and providing guidance to counseling staff.</li><li>Healthcare Coordination:Working collaboratively with doctors, nurses, and other healthcare providers to ensure a cohesive and comprehensive approach to patient care.</li><li>Regulatory Compliance:Ensuring all patient-related activities, documentation, and programs adhere to healthcare regulations and ethical standards.</li><li>Record Keeping:Maintaining accurate, detailed, and confidential patient records and progress reports.</li><li>Patient Education:Informing patients about their conditions, treatment procedures, and healthy coping mechanisms.</li><li>Leadership &amp; Development:Supervising and supporting counseling teams, and conducting professional development for staff.</li></ul>Key Qualifications &amp; Skills<ul><li>Education:A Bachelor's degree in a healthcare-related field or equivalent experience.</li><li>Experience:A minimum of 2-3 years of experience in a therapeutic, counseling, or healthcare support setting.</li><li>Licensure/Certification:Required state-specific licensure or certification in a relevant healthcare discipline.</li><li>Communication:Excellent interpersonal, active listening, and communication skills are essential for interacting with patients, families, and healthcare teams.</li><li>Collaboration:Ability to work effectively within a multidisciplinary team and coordinate care with other healthcare professionals.</li><li>Technical Skills:Proficiency in patient record-keeping and familiarity with medical practice management software is often required.</li><li>Clinical Knowledge:Strong understanding of medical terminology, clinical practices, and current research in healthcare and mental health</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 1 year (Required)</li></ul>Work Location: In personApplication Deadline: 30/08/2025

Health Counselor

Heart Centre

Key Responsibilities1. Patient Assistance &amp; Guidance<ul><li>Welcoming patients and helping them with registration, admission, and discharge procedures.</li><li>Explaining hospital policies, treatment plans, and billing details in simple language.</li><li>Guiding patients/families about facilities, departments, and services available.</li></ul>2. Communication &amp; Coordination<ul><li>Acting as the point of contact between doctors, nurses, and patients.</li><li>Coordinating appointments, diagnostic tests, and follow-ups.</li><li>Updating patients and attendants regarding the progress of treatment or procedures.</li></ul>3. Administrative Support<ul><li>Assisting in filling consent forms, insurance forms, and other documentation.</li><li>Maintaining patient records and ensuring accuracy of data.</li><li>Coordinating with TPA/insurance desk for cashless or reimbursement-related support.</li></ul>4. Patient Experience &amp; Satisfaction<ul><li>Handling patient queries, concerns, or complaints in a professional manner.</li><li>Ensuring patients feel comfortable, respected, and supported during their stay.</li><li>Collecting patient feedback and reporting it to hospital management.</li></ul>5. Clinical Coordination (Non-medical but supportive)<ul><li>Ensuring patients reach the right department/doctor on time.</li><li>Coordinating with nursing and support staff for patient needs.</li><li>Following up on investigations, reports, and scheduling consultations.</li></ul>6. Emergency &amp; Special Cases<ul><li>Assisting in emergency admissions and ensuring smooth coordination with casualty/ER.</li><li>Helping critical patients and their attendants with quick movement through processes.</li><li>Supporting international or outstation patients with logistics and documentation.</li></ul>Job Type: Full-timePay: &#8377;12,807.89 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Operation Coordinator

Amana Healthcare Bahrain

<div>
 
 
 Role Overview
 
 
 
 The Patient Experience Officer plays a key role in ensuring that patients and their families receive compassionate, high-quality, and seamless care throughout their journey with the hospital. The officer will act as the first point of contact for patient concerns, feedback, and inquiries, working closely with clinical and non-clinical teams to resolve issues, enhance satisfaction, and promote a culture of service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Patient Engagement &amp; Support
 
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 Welcome and assist patients and families throughout their care journey.
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 Provide guidance on hospital services, policies, and procedures.
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 Serve as a liaison between patients, families, and healthcare teams.
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 Feedback &amp; Complaints Handling
 
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 Collect, document, and analyze patient feedback through surveys, interviews, and direct communication.
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 Escalate concerns to relevant departments and ensure timely resolution.
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 Maintain a complaint register and follow up until closure.
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 Service Excellence
 
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 Monitor patient waiting times, service delays, and communication gaps, taking corrective measures as needed.
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 Promote patient-centered practices and drive initiatives to enhance overall experience.
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 Conduct patient satisfaction surveys and present findings to leadership.
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 Collaboration
 
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 Work closely with clinical, nursing, and administrative teams to address patient needs.
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 Assist in training staff on patient experience standards and effective communication.
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 Support quality improvement projects related to patient-centered care.
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 Documentation &amp; Reporting
 
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 Prepare regular reports on patient satisfaction trends, complaints, and resolution status.
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 Ensure accurate data entry in patient experience systems.
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 Share insights to support policy changes and service improvements.
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 Qualifications &amp; Requirements
 
 
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 Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Social Work, or related field.
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 Minimum 2&ndash;3 years&rsquo; experience in patient relations, customer service, or healthcare setting.
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 Strong interpersonal, communication, and conflict resolution skills.
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 Fluency in English is essential; Arabic proficiency is highly desirable.
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 Empathy, patience, and ability to work under pressure.
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 Proficiency in Microsoft Office and hospital information systems.
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Patient Experience Officer

Methodist Healthcare System

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the PRN career opportunities as a(an) Patient Care Tech PRN you want with your current employer? We have an exciting opportunity for you to join Methodist Children's Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Methodist Children's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation. 
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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. 
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Fertility and family building benefits through Progyny 
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Free counseling services and resources for emotional, physical and financial wellbeing 
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Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan 
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Retirement readiness and rollover services and preferred banking partnerships 
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Education assistance (tuition, student loan, certification support, dependent scholarships) 
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Colleague recognition program 
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul> 
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Care Tech PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
As a Patient Care Technician you will be a crucial member of our collaborative nursing care team, delivering hands-on care and helping create a safe, welcoming environment for patients. Your support brings comfort, dignity, and connection to those who need it most &ndash; and helps make our mission to improve lives a reality for patients every day.
Your responsibilities will include:
<ul><li>Assisting with patient preparation, mobility, transfers, and comfort to support smooth procedures and recovery</li><li>
Providing non-medicated care like dressing changes, skin protection, and use of supportive devices</li><li>
Keeping patient areas, operating rooms, and common spaces clean, organized, and stocked to maintain safety and efficiency</li><li>
Managing supplies, equipment, and environmental logs to keep the team ready and protect patients through infection control</li><li>
Communicating kindly with patients, families, and the care team while promoting safety and quality efforts</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6> 
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Basic Cardiac Life Support must be obtained within 30 days of employment start date</li></ul>
Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America.
As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We&rsquo;ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at www.sahealth.com and select Methodist Hospital under Locations. 
 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Tech PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Patient Care Tech PRN

University of Rochester

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500125 Psychiatry SMH Child/Adoles
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
GENERAL SUMMARY
 
With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. The PSS will schedule follow-up visits and respond to patient phone calls forwarded by clinicians and MyChart appointment requests. The PSS will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The PSS will work closely with all providers in the practice to manage patient needs effectively, including appropriate involvement of crisis services when needed.
 
 
The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.
ESSENTIAL FUNCTIONS
Optimize, manage, and input clinician master schedules
Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
Sends letters to families regarding treatment participation and discharge
With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to be nurse, crisis line, or treating provider.
Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it
Performs duties of PSS as required, this may include but not limited to the following:
<ul><li>Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
</li><li>Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
</li><li>Manages provider(s) documentation and information
</li><li>Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations
</li><li>Maintains the front-end responsibilities such as checking in/outpatients, scheduling, assisting patients with documentation and consents
</li><li>Serves as a liaison between families and providers when needed
</li></ul>Other duties as assigned 
 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School Diploma required. Demonstrated customer service skills required.
</li>2 years of relevant experience required or an equivalent combination of education and experience; 1 year of leadership experience Required 
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KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred.
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Physician Support Rep III

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