patient support specialist

Harbor Health

<div>
 
 Harbor Health looking for skilled Patient Reception Specialists (PRS's) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in El Paso, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.
 
 
 The
 
 Patient Reception Specialist
 
 is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.&nbsp;
 
 
 
 How You Will Get Things Done:&nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Obtain copies of insurance cards, driver&rsquo;s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR &nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Perform demographic and insurance validation, and inform patients of privacy policies and procedures &nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Keep the reception and patient waiting areas clean and organized&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Other duties as assigned&nbsp;
 </li>
 </ul>
 &nbsp;
 
 
 How You Will Build Trust:
 
 &nbsp;
 
 <ul>
 <li>
 Greet all patients and visitors in a professional and welcoming manner &nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise &nbsp;
 </li>
 </ul>
 
 
 
 
 How You Will Innovate:
 
 &nbsp;
 
 <ul>
 <li>
 Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Schedule patient appointments/follow-up appointments per established policies and procedures&nbsp;
 </li>
 </ul>
 
 
 
 
 Experience to Drive Change:
 
 &nbsp;
 
 <ul>
 <li>
 Adept in medical terminology and insurance practices&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Proficient in the use of computer programs and applications including Google Suite applications and practice EMR systems&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Knowledgeable of CPT and ICD-10 coding&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Current BLS certification for healthcare providers preferred &nbsp;
 </li>
 </ul>
 <ul>
 <li>
 High School Diploma/Equivalency required&nbsp;
 </li>
 </ul>
 <ul>
 <li>
 Experience in primary care, family practice, internal medicine, urgent care, or ER preferred&nbsp;
 </li>
 </ul>
</div>

Patient Reception Specialist - Sandy Creek

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, (stop here for NYC) ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary: starts at $23.00 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

The range for this role is $23.00-$25.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7am-5pm, Monday-Saturday, based in Littleton, CO and Englewood, CO. Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Phlebotomist / Administrative Assistant

EdSavvy Solutions

Job Title: Patient Support Specialist (Calling Role)Company: Edsavvy Solutions Location: Lahore (Near UCP) Shift Timing: 5:00 PM &ndash; 2:00 AM Job Type: Full-timeAbout Us: Edsavvy Solutions is a Lahore-based medical billing company providing services to clients in the United States. We are looking for enthusiastic and confident individuals to join our team as Patient Support Specialists.Job Responsibilities:<ul><li>Handle outbound and/or inbound calls with patients and clients</li><li>Provide accurate information and support in a professional manner</li><li>Maintain clear communication with US-based clients</li><li>Ensure a high level of customer satisfaction</li></ul>Key Requirements:<ul><li>Excellent communication skills with proficiency in an American or British accent</li><li>Strong interpersonal and listening skills</li><li>Willingness to work in the night shift (5:00 PM &ndash; 2:00 AM)</li><li>Prior experience in a calling role or customer support will be an advantage</li><li>Female candidates are encouraged to apply</li></ul>What We Offer:<ul><li>Professional and supportive work environment</li><li>Career growth opportunities</li><li>Exposure to international clients</li></ul>How to Apply: Interested candidates can send their resumes to: Email: hr@edsavvysolutions.comPay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Patient Support Representative

Bennett and Bloom Eye Centers

<div><div>EyeCare Partners is the nation&rsquo;s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
Job Title: Patient Relations Specialist 
Company: Bennett &amp; Bloom Eye Centers 
Department: Ophthalmology 
Reports To: Patient Relations Manager 
Location: This position is located in Louisville, KY. Training will be on-site for 4 weeks, and then the position will be remote after that. 

Perks:
<ul>
<li>Full Benefits Package - Medical, Vision, Dental and Life Insurance</li>
<li>401k + Employer Matching</li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Paid Maternity Leave</li>
<li>Competitive Base Pay</li>
<li>Employee Discounts</li> 
</ul>
Hours:
<ul>
<li>Full Time</li>
<li>Our offices are open from Monday-Friday 8am-5pm
<ul><li>You may need to work a little earlier/later as needed.</li> 
</ul>
</li></ul>Requirements:
<ul>
<li>High School Diploma or GED Equivalent required</li>
<li>Favorable result on Background Check required</li>
<li>Basic computer skills</li>
<li>Strong customer service skills</li>
<li>Excitement to learn and grow</li></ul> 


SUMMARY

The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met. The Patient Relations Specialist will be responsible for scheduling patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
<ul>
<li>Answers calls for multiple clinics in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call.</li>
<li>Demonstrate exceptional customer service and patient focus to make each encounter extraordinary.</li>
<li>Verify and accurately capture patient demographics, insurance, and appropriate medical information.</li>
<li>Schedule appointments using appropriate electronic system while following appropriate protocols for clinic/area, including prioritizing patient&rsquo;s health concerns according to the department&rsquo;s urgency.</li>
<li>Ensure that patient questions and problems are resolved efficiently, effectively, and expeditiously.</li>
<li>Provide information to patients and callers regarding appointment, date, time, location, clinic guidelines, parking, etc.</li>
<li>Initiate and complete service recovery as warranted to drive patient loyalty, patient satisfaction, and protect the clinic/patient relationship.</li>
<li>Interview patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.</li>
<li>Create patient charts by entering required information into electronic databases and maintain accurate records.</li>
<li>Relay information to relevant clinic (team) members through the appropriate messaging systems.</li>
<li>Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.</li>
<li>Maintain compliance with HIPAA rules and regulations.</li>
<li>Follows a well-established process to solve routine problems where solutions are clearly prescribed.</li>
<li>Work cooperatively with the Patient Relations, Referrals, and Clinic Teams to accomplish the goals of the departments.</li>
<li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li>
<li>Performs other duties that may be necessary or in the best interest of the organization.</li> 
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Minimum Required: High school diploma or general education degree (GED)</li>
<li>Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience</li> 
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: None</li> 
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li> 
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25&ndash;50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity&mdash;including color, depth, peripheral vision, and the ability to adjust focus&mdash;is required 100% of the time. Occasional driving or climbing may also be necessary.</li></ul> 


If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered. 


EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Patient Relations Specialist, Call Center

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader">Patient Performance Specialist</h4></div><div>
Posted On: Sunday, March 8th, 2026</div></div></div><div><div>
Description</div><div>
Job Purpose
To support the measurement, monitoring, and continuous improvement of patient service performance metrics across the hospital, contributing to high-quality, patient-centered care. Roles and Responsibilities Key Accountabilities Areas Key Activities Organizational Accountabilities:<ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:</li></ul>
 Collect and compile data on patient service performance indicators such as waiting times, appointment delays, and service responsiveness
 Assist in maintaining and updating performance dashboards and reporting tools
 Participate in the analysis of patient satisfaction and operational data to identify service gaps and improvement opportunities
 Collaborate with departments to implement patient service improvement initiatives
 Ensure accurate documentation and reporting of performance metrics in line with regulatory and accreditation standards
 Coordinate periodic performance reviews and provide administrative support for performance-related meetings
 Assist in tracking action plans and follow-up items resulting from performance assessments
 Help ensure alignment of departmental performance targets with hospital-wide patient experience objectives
 Support awareness and training activities related to performance improvement processes
 Contribute to internal audit preparations and compliance with MOH, CBAHI, or JCI standards</div></div><div><div>
Requirements</div><div>
Key Contacts Key Internal Stakeholders Key External Stakeholders
 Operations and IT Teams
 Clinical Departments (Nursing, Physicians)
 Marketing and Communications
 Quality and Patient Safety Teams
 All staff
 Patients and Families
 Ministry of Health (MOH)
 Accreditation Bodies (e.g., CBAHI)
 Benchmarking and performance analytics vendors
Job Qualifications and Requirements Knowledge and Experience
 1&ndash;3 years of experience in healthcare quality, performance improvement, or patient experience
 Familiarity with healthcare KPIs, quality frameworks, and patient journey mapping
 Awareness of Saudi healthcare system and regulatory requirements Education and Certifications
 Bachelor&rsquo;s degree in Healthcare Administration, Industrial Engineering, Quality, or a related field Skills
 Strong data handling and analytical skills
 Ability to use Excel, Power BI, or similar tools for tracking and reporting
 Clear communication and presentation skills
 Attention to detail and organizational efficiency
 Fluency in English and Arabic are preferred
 Team-oriented with a proactive attitude toward service enhancement Attitude
 Strong Work Ethic
 Dependability and Responsibility
 Possessing a Positive Attitude
 Adaptability
 Honesty and Integrity
 Self-Motivated
 Motivated to Grow and Learn
 Strong Self-Confidence Conditions
 This job description will become effective from the date signed by the employee.
 This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.</div></div><div>
Languages</div></div>

Patient Performance Specialist

Reno Orthopedic Center

<div>Reno Orthopedic Center wants you to join the team as a Patient Care Technician! We are seeking an enthusiastic and dedicated team member to support a smooth surgical experience and assist with essential care and comfort to patients and their families at our main ROC location.
 Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
<ul><li>We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
</li><li>We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
</li><li>Here, you're encouraged to own your success &mdash; we support your growth, celebrate your contributions, and empower you to take initiative.
</li><li>Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
</li><li>We value kindnessas a core strength &mdash; it's how we treat our patients, our colleagues, and our community.
</li><li>Most importantly, we encourage every team member to be an advocate &mdash; for patients, for progress, and for doing what's right.</li></ul> 
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
 What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand &mdash; and every team member&rsquo;s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We&rsquo;ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years &mdash; and we&rsquo;re still growing!
What would you do in this role?
You will play a vital role in supporting patients and their families throughout the surgical experience. You&rsquo;ll serve as a compassionate point of contact, helping to alleviate stress and provide updates during the perioperative period. By tracking each patient's surgical journey, you&rsquo;ll ensure that families are informed and reassured every step of the way. You&rsquo;ll closely observe patient conditions, promptly communicating any changes or concerns to the assigned nurse or supervisor to maintain high standards of care. You&rsquo;ll help maintain a smooth and efficient care environment by restocking supplies and ensuring equipment is ready and available. This is a hands-on, patient-centered role that truly makes a difference.
Responsibilities<ul><li>
Serve as a personal contact, provide support and help to alleviate stress for families of surgical patients during the perioperative period;</li><li>
Track the patient&rsquo;s surgical journey and alert patient&rsquo;s family of their status as applicable;</li><li>
Observe patient&rsquo;s condition and immediately communicate changes or concerns to the assigned RN or a supervisor;</li><li>
Assist in transferring patients from bed to stretcher and vice versa as needed;</li><li>
Follow emergency procedures including use of CPR if necessary;
</li><li>Escort patients out of the building following discharge;</li><li>
Stock department equipment and supplies.</li></ul> 

Requirements 
Minimum Qualifications<ul><li>Certifications/Education</li></ul>
o High School Diploma/GED;<ul><li>Experience:</li></ul>
o Performing customer service duties.
 Preferred Qualifications
o Experience providing patient care. 
Benefits 
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued. 
Why chose ROC? Full time benefits include:
<ul><li>Medical, dental, vision insurance</li><li>
Discounted orthopedic care at ROC</li><li>
Paid time off and holiday pay</li><li>
Extended sick leave</li><li>
401(k) plan contributions with no match required</li><li>
EAP, disability and life insurance</li><li>
Health and fitness program</li><li>
Employee events</li><li>
Coffee shop onsite (main location)</li></ul> 
Come build your career with a team that&rsquo;s committed to innovation, community, and compassion in orthopedic care. Whether you&rsquo;re a seasoned specialist or just starting your journey, you&rsquo;ll find purpose, impact, and growth at Reno Orthopedic Center. 
&ldquo;ROC doesn&rsquo;t just talk about values &mdash; they live them. Every day here feels like a chance to do meaningful work with people who truly care.&quot;<ul><li>Mandy Metcalf, ROC Team Member</li></ul></div>

Patient Care Technician

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10000 patient support specialist jobs Near Me

Patient Reception Specialist - Sandy Creek

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Patient Care Technician