payment operations analyst

IG Group

<div>
 
 Job Title
 
 
 
 Payment Operations Analyst
 
 
 
 Job Description
 
 
 
 
 So, who are we?
 
 
 
 Hello, we&rsquo;re IG Group. No, not Instagram &ndash; though we're a pretty big deal ourselves. We&rsquo;re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We&rsquo;ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
 
 
 We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they
 
 
 know and love.
 
 
 Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let&rsquo;s innovate together!
 
 
 
 Your role in the Team
 
 
 
 You&rsquo;re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude which you will fit right into the team.
 
 
 You, like us, understand the importance of collaboration and are driven to be the best in what you do. As you will be part of a multi - functional team, you will work closely with other departments to ensure client's funding and withdrawals occur smoothly to and from their trading account.
 
 
 You will be proactive with any queries and requests from clients to ensure they are answered and ensure you maintain up to date with changes to regulations and new payment trends and to date with all things Payments at IG.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Accurate and efficient processing of deposits into IG in accordance with international and local compliance regulations
 </li>
 <li>
 Processing and release of withdrawals across IG&rsquo;s different payment methods such as Card, Bank and PayPal
 </li>
 <li>
 Regulation and enforcement of IG&rsquo;s strict anti-money laundering controls, including the verification of bank statement and payment methods
 </li>
 <li>
 Administration of IG&rsquo;s payment and banking portals to enable effective processing
 </li>
 <li>
 Problem-solve complex issues and errors to resolve payment queries
 </li>
 <li>
 Handling of daily reports, posting of bonuses/tax and audits
 </li>
 <li>
 Cross-departmental communication to facilitate effective handling of queries
 </li>
 <li>
 Participation in continuous improvement initiatives to optimise team performance.
 
 
 </li>
 </ul>
 
 Who we&rsquo;re looking for?
 
 
 
 You&rsquo;re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You&rsquo;re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
 
 
 We don&rsquo;t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let&rsquo;s raise the bar together.
 
 
 
 What You&rsquo;ll Need For This Role
 
 
 
 Although desirable you don't need a background in finance to apply. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
 
 
 What You Will Need Is a Genuine Interest In Working In Financial Markets, Along With Motivation Levels As Impressive As Your Aptitude For Numbers And Attention To Detail &ndash; Plus
 
 
 <ul>
 <li>
 A degree-level education
 </li>
 <li>
 Fluency in English (verbal and written)
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Happy to commit to shift pattern that covers UK hours ( 12.30pm to 03:30am IST)
 </li>
 <li>
 The ability to work well under pressure
 </li>
 <li>
 To be able to establish rapport with people of all status and background
 </li>
 <li>
 A logical and analytical approach
 </li>
 <li>
 Very good organization and time management skills
 </li>
 <li>
 Literacy in MS Office
 </li>
 <li>
 Strong attention to detail.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Grow
 
 
 
 When you join IG Group, we want you to have more than a job &ndash; we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we&rsquo;ll support you all the way.
 
 
 And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world&rsquo;s best trading experience. We&rsquo;d love to have you along for the ride.
 
 
 
 The perks
 
 
 
 <ul>
 <li>
 Flexible working hours &amp; hybrid working
 </li>
 <li>
 Home office equipment reimbursement
 </li>
 <li>
 Performance related Bonus
 </li>
 <li>
 Employee-led LGBTQ+, Women's, Black, and Parents &amp; Carers networks with an annual budget for organizing events &amp; projects that foster an open, diverse, and inclusive culture
 </li>
 <li>
 Career-focused and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
 </li>
 <li>
 Well-being events as well as Employee Assistance Programme
 </li>
 <li>
 Contribution to gym memberships
 </li>
 <li>
 A day off on your birthday Two days volunteering leave per year
 </li>
 <li>
 A day off on your birthday
 </li>
 <li>
 Two days volunteering leave per year.
 
 
 </li>
 </ul>
 
 Where you&rsquo;ll work
 
 
 
 We follow a hybrid working model; we reckon it&rsquo;s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you&rsquo;ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
 
 
 Ask our employees what their favourite thing is about working at IG, and you&rsquo;ll hear an echo of &lsquo;our culture&rsquo;! That&rsquo;s because you can come to work as your authentic self. The things that make you, you &ndash; like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity &ndash; can bring a fresh perspective or new skill to our business.
 
 
 That&rsquo;s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you&rsquo;re keen to connect with our values, and lead the charge on innovation, you know what to do.
 
 
 
 Apply now
 
 
 
 
 Number of openings
 
 
 
 1
</div>

Payment Operations Analyst

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Accounting &amp; Reporting Manager - AP
 
 
 
 
 
 Your role and responsibilities
 
 
 
 In this role, you will have the opportunity to support activities in line Payment process of accounts payable. Each day, you will be responsible for handling Payment related activities. You will also showcase your expertise by ensuring accurate financial reporting and compliance with the relevant accounting standards.
 
 
 This role is contributing to the Finance in Bangalore- Hebbal.
 
 
 You will be mainly accountable for:
 
 
 Participates in initiatives and projects to continuously improve financial accounting and reporting processes within Accounts Payable. Processing vendor payments, ensuring accurate tracking and processing. Performing necessary activities (including vendor payments) within the accounts payable area to ensure accurate and timely reporting. Executing analysis and reports as assigned and taking appropriate action as necessary. Compiling with and helping to achieve internal control over financial reporting compliance in accounts payable for applicable templates.
 
 
 <ul>
 <li>
 Analyst should be having the end-to-end knowledge on the payment team CARS and should be able to provide the walkthrough with the auditors.
 </li>
 <li>
 Should be able to work on the payment report by initiating the payment in SAP.
 </li>
 <li>
 Should be able to work on the excel sheets by formatting and sharing the report to the business user.
 </li>
 <li>
 Payment analyst should be able to handle the email query and work with the business user over the calls and resolve the payment related query.
 </li>
 <li>
 Participating in internal control testing and prepares relevant documentation. Ensuring all relevant stakeholders are aware of progress and/or issues to maximize customer satisfaction. Checking invoices to verify that they comply with the fiscal and internal control requirements.
 
 
 
 </li>
 </ul>
 
 Qualifications for the role
 
 
 
 <ul>
 <li>
 You are immersed engaged in you enjoy working with SAP good in accounting
 </li>
 <li>
 Minimum 0- 1years of work experience in P2P/ payments and Invoice and SAP / S4 HANA is preferred.
 </li>
 <li>
 You are passionate about Analytics skills | Payment Analyst
 </li>
 <li>
 Degree in Mcom/MBA-finance/ BCOM
 </li>
 <li>
 You are at ease communicating in communication (verbal/written)
 </li>
 <li>
 Knowledge of Microsoft Office, specifically on MS Excel &amp; PowerPoint
 
 
 
 </li>
 </ul>
 
 More about us
 
 
 
 ABB Finance is a trusted partner to the business and a world-class team who delivers forward-looking insights that drive sustainable long-term results and operates with the highest standards.
 
 
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
 
 
 
 Fraud Warning:
 
 Any genuine offer from ABB will always be preceded by a formal application and interview process.
 
 
 We never ask for money from job applicants.
 
 
 For current open positions you can visit our career website https://global.abb/group/en/careers and apply.
 
 
 Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.
</div>

Payment Analyst

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Position Title: Business Analyst &ndash; Payments Domain
 
 
 
 
 Purpose of Role:
 
 
 
 The purpose of the role of Business Analyst &ndash; Payments - GOS Operations and IT solutions - is to drive and oversee the strategic changes of various payment related projects CBS within MUFG. This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24 ( TPH) and payment systems including Finastra GPP, TCS Bancs , Flexcube, associated projects including regulatory demands, issue resolution, enhancing operational efficiency, reducing costs, and improving customer experiences. This role with collaborate closely with IT, Technology, and Operations teams to align transformation initiatives with business goals, while ensuring compliance and managing risks throughout the transformation journey.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Develop and drive the strategic roadmap as SME of Payments domain for Global Operations &amp; Services (GOS) Operations and IT Solutions Team, aligning it with the overall business objectives and technological advancements.
 </li>
 <li>
 Lead the BA teams managing multiple projects in Payments Area across various applications including Finastra GPP, Temenos TPH, TCS Bancs RPS etc to achieve smooth migrations of system transitions, changes by liaising closely with all the relevant key stakeholders.
 </li>
 <li>
 Manage the BA team so that project deliverables created by BAs in the team are delivered in a timely manner and in good quality.
 </li>
 <li>
 Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.
 </li>
 <li>
 Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.
 </li>
 <li>
 Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.
 </li>
 <li>
 Lead the planning and execution of operations transformation projects, focusing on improving end to end processes, reducing costs, and increasing operational efficiency.
 </li>
 <li>
 Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.
 </li>
 <li>
 Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.
 </li>
 <li>
 Ensure that all transformation initiatives comply with regulatory requirements and internal policies.
 </li>
 <li>
 Identify and mitigate risks associated with operational changes and technology implementations.
 </li>
 <li>
 Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.
 </li>
 <li>
 Manage budgets and ensure that transformation initiatives are delivered on time and within budget.
 </li>
 <li>
 Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
 </li>
 <li>
 Geographies to be covered &ndash; APAC, EMEA and USA
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 10 years of relevant working experience in bank/GCC in Operations - Payments, Trade finance etc
 </li>
 <li>
 Experience of implementation/migration of payments project namely Finastra GPP, Temenos TPH, TCS Bancs RPS etc is preferred
 </li>
 <li>
 Basic understanding of CBS products and Regulatory and Internal Reporting (Loans, Treasury, Deposits, Funds Transfer, Export/ Import, Accounting/ Information, Common Function)
 </li>
 <li>
 Strong knowledge of Software Development Project Life Cycle
 </li>
 <li>
 Working knowledge on project tools like JIRA, Confluence, MS Project, Visio etc
 </li>
 <li>
 Experience of managing projects and functional teams.
 </li>
 <li>
 Good domain expertise in Payments for Asian/European or American markets in with hands on experience in migrating systems.
 </li>
 <li>
 Strong understanding of emerging technologies like AI, machine learning, RPA, and blockchain.
 </li>
 <li>
 Ability to work closely with Operations, IT and technology teams
 </li>
 <li>
 Strong analytical skills to diagnose operational challenges and develop innovative solutions.
 </li>
 <li>
 Must be a goal-oriented with commitments to duties in a dynamic environment
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate or Postgraduate in Engineering/Management
 </li>
 </ul>
</div>

AVP - Business Analyst - Payments Domain [T500-21759]

Pine Labs

<div>
 
 
 AML Analyst
 
 
 
 
 
 
 Those who share our core belief of
 
 'Every Day is Game Day'.
 
 We bring our best selves to work each day to realise our mission of enriching the world through the power of digital commerce and financial services.
 
 
 
 
 
 
 ROLE PURPOSE
 
 
 
 We are seeking a talented, passionate curious, dedicated and skilled Anti Money Laundering Analyst to join our team. As an AML Analyst at our company, you will assume responsibility to lead and manage the AML Programme for the Issuing (Prepaid Instruments) and Payment (Payment Aggregator) businesses.
 
 
 
 
 
 
 THE RESPONSIBILTIES WE ENTRUST YOU WITH.
 
 
 
 
 
 <ul>
 <li>
 Develop, implement and maintain robust Anti Money Laundering Programme in terms of system, people and processes.
 </li>
 <li>
 Lead and supervise AML team to support AML Transaction Monitoring and AML Watchlist screening for the Prepaid and Payment Aggregator business.
 </li>
 <li>
 Ensure Risk events generated by automated AML monitoring system are duly reviewed to identify indicia of ML/TF risk and escalate patterns for reporting.
 </li>
 <li>
 Maintaining high standards of investigation levels by conducting root cause analysis (RCA) of disposed cases not meeting quality control norms.
 </li>
 <li>
 Ensure due diligence reviews of high risk flagged individuals/entities and anomalous transaction patterns.
 </li>
 <li>
 Prepare ground of suspicion (GoS) for filing Suspicious Activity Report (SAR)
 </li>
 <li>
 Ensure that risks issues identified are duly escalated and reported on a priority basis.
 </li>
 <li>
 Conduct annual ML/TF risk Assessment and conduct periodical risk rating of the customers/merchants.
 </li>
 <li>
 Review the validation and optimisation of detection scenarios and recommend system retuning thresholds for minimising false positive alerts.
 </li>
 <li>
 Ensure submission of all regulatory reporting within the prescribed timelines and all adhoc queries raised by the regulator are responded within timelines.
 </li>
 <li>
 Collate, review, and submit quarterly KYC/AML returns to the regulator.
 </li>
 <li>
 Conduct advanced KYC/AML training for the AML team and ensure compliance with regulatory requirements in respect of employee training, including adequate arrangements for awareness and training of all employees.
 </li>
 <li>
 Responsible for timely submission of CTR, STR, CCR, and NTR reports to FIU-India. Also ensure STR reports are filed within the stipulated timelines after due review of transaction patterns, ground of suspicion and details of investigation.
 </li>
 <li>
 Analyse unusual transaction patterns periodically to understand new typologies and recommend controls to mitigate ML/TF risks to the organisation.
 </li>
 <li>
 Review detection scenarios based on the typology study to configure additional red flag indicators in the AML system.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT MATTERS IN THIS ROLE
 
 
 
 
 Experience &amp; Portfolio
 
 
 <ul>
 <li>
 Has minimum of 2-5 years of experience as AML, relevant role with Banking and financial services institutions.
 </li>
 <li>
 Thorough knowledge of AML processes, systems and tools (e.g. QDE, Track Wizz, Nice Actimize, Bridger XG etc.)
 </li>
 <li>
 Graduate in any discipline with relevant certifications in AML (CAMS/CFCS/CAMI) preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Communication &amp; Ownership
 
 
 
 
 Organizational Skills:
 
 Excellent leadership, stakeholder management, and strategic execution skills.
 
 
 
 Adaptability:
 
 Comfortable with dynamic working culture
 
 
 
 
 
 
 THINGS YOU SHOULD BE COMFORTABLE WITH
 
 
 
 Working from office
 
 
 As of now, we work out of our offices, 5 days a week.
 
 
 
 
 
 
 Pushing the boundaries
 
 
 
 Have a big idea? See something that you feel we should do but haven&rsquo;t done? We will hustle hard to make it happen. We encourage out of the box thinking, and if you bring that with you, we will make sure you get a bag that fits all the energy you bring along.
 
 
 
 
 
 
 WHAT WE VALUE IN OUR PEOPLE
 
 
 
 
 
 
 
 You take the shot
 
 
 
 You decide fast and deliver right.
 
 
 
 
 
 
 You are the CEO of what you do
 
 
 
 You show ownership and make things happen.
 
 
 
 
 
 
 You sign your work like an artist
 
 
 
 You seek to learn and take pride in the work you do.
 
 
 
</div>

Anti-Money Laundering Analyst

eBay

<div>
 At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
 
 
 Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
 
 
 Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
 
 
 As a
 
 Reconciliation Operations Analyst
 
 at eBay India, you will ensure the financial integrity of transactions across the eBay marketplace, payments platforms, third-party processors, and internal systems. You&rsquo;ll be responsible for executing reconciliation processes, identifying mismatches, resolving variances, and collaborating across Finance, Product, and Controlling to maintain a high standard of operational accuracy and compliance.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for daily, weekly, and monthly reconciliations across:
 </li>
 <ul>
 <li>
 Payment processors
 </li>
 <li>
 Orders/Buyer-seller payment transactions
 </li>
 <li>
 Settlement files and ledger reports
 </li>
 <li>
 Bank statements
 </li>
 </ul>
 <li>
 Monitor transaction failures, mismatches, and exceptions using reconciliation tools and dashboards
 </li>
 <li>
 Responsible for investigating and resolving unreconciled items or mismatches
 </li>
 <li>
 Ensures accurate and quick response to identified variances
 </li>
 <li>
 Prepares reconciliation reports with analysis and root cause summaries
 </li>
 <li>
 Work collaboratively with internal and external stakeholders
 </li>
 <li>
 Maintains SOPs and documentation for audit and compliance
 </li>
 <li>
 Participates in UAT testing for new tools or recon logic changes
 </li>
 <li>
 Provides feedback to improve reconciliation coverage, speed and accuracy
 
 
 </li>
 </ul>
 
 Job Requirements/Qualifications
 
 
 
 <ul>
 <li>
 You have a broad understanding of accounting flows and reconciliation processes/tools
 </li>
 <li>
 You have a bachelor&rsquo;s degree or equivalent in accounting, Economics, Finance or equivalent with proven experience in reconciling accounting/payments data for 3+ Years.
 </li>
 <li>
 You are self-motivated, efficient, independent and possess excellent analytical and problem-solving skills.
 </li>
 <li>
 You are a great teammate with the ability to work across multiple offices and time zones in a very diverse setting.
 </li>
 <li>
 You have excellent interpersonal skills that allow you to successfully collaborate with others.
 </li>
 <li>
 You are flexible and willing to function in a constantly changing, demanding environment.
 </li>
 <li>
 You have Strong command of Microsoft Excel or Google sheets (formulas, pivots, VLOOKUP)
 
 
 
 </li>
 </ul>
 Familiarity with SQL, Tableau or MicroStrategy is a plus
 
 
 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
 
 
 eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
 
 
 The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
</div>

Reconciliation Operations Analyst

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 
 Job Description
 
 
 
 Join LinkedIn&rsquo;s Trust &amp; Safety team as a Lead QA Analyst, where you&rsquo;ll drive decision quality assurance for our payment abuse and policy enforcement workflows. Eventually, the nature of the role could require the individual to lean into the Ads &amp; Jobs space as well. You&rsquo;ll play a key role in ensuring our platform remains safe, professional, and compliant with global standards.
 
 
 Join us to transform the way the world works.
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Oversee QA audits for Payment abuse, Chargeback,, fraud, Fa appeaks and dispute review processes
 </li>
 <li>
 Develop and maintain golden datasets and benchmarks for decision quality across multiple lines of business.
 </li>
 <li>
 Analyze error trends, conduct RCAs, provide insights, and recommend improvements to virtual agents / prompts, policies, and workflows.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities to increase operational efficiency and accuracy.
 </li>
 <li>
 Lead reviewer calibration, and coaching sessions
 </li>
 <li>
 Collaborate with Trust Product Management, Policy Operations, Engineering, and Data Science to enhance moderation tooling
 </li>
 <li>
 Document QA insights and support compliance and audit reporting
 </li>
 <li>
 Influence and partner with stakeholders to drive quality and performance improvements
 </li>
 <li>
 Conduct thorough review of work performed by QAs to ensure deliverables meet standards
 </li>
 <li>
 Work closely with Policy and Training to drive clarity and consistency on policy application
 </li>
 <li>
 Serve as a bridge between Quality Managers, QAs and stakeholders
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Data Science, Policy, Quality Engineering or related field
 </li>
 <li>
 6+ years experience in Trust &amp; Safety, Decision Quality Assurance, Content Policy, Banking services
 </li>
 <li>
 Proven experience in coaching/mentoring individuals and team
 </li>
 <li>
 Experience successfully implementing Decision Quality solutions / frameworks
 </li>
 <li>
 Experience with Large Language Models (LLM), prompt engineering, prompt iteration, debugging and deployment.
 </li>
 <li>
 Knowledge of and experience working with regulatory compliance
 </li>
 <li>
 Data science expertise with capability for providing actionable data insights to drive continuous improvement.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with MDSS, DSA, and global content policy frameworks
 </li>
 <li>
 Advanced knowledge of SQL, Python, PowerBI, Tableau, etc
 </li>
 <li>
 Experience with Copilot Studio, QA automation, and error analysis
 </li>
 <li>
 Expertise in virtual agent / prompt engineering, prompt iteration, debugging and deployment.
 </li>
 <li>
 Expert in understanding, defining and implementing Decision Quality Measurement frameworks / solutions
 </li>
 <li>
 Leadership in cross-functional environments
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Suggested Skills:
 
 
 <ul>
 <li>
 Analytical Excellence
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Technical Proficiency (QA tools, LLM moderation, prompt engineering, data science)
 </li>
 <li>
 Policy &amp; Regulatory Knowledge
 
 
 
 </li>
 </ul>
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Lead QA Analyst

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 As part of LinkedIn&rsquo;s Trust team, the Payments Review Manager will lead a critical operations program responsible for protecting LinkedIn&rsquo;s revenue, members, and platform integrity by identifying, investigating, and mitigating payment abuse at scale.
 
 
 In this role, you will own end-to-end operational delivery across global payment review workflows, ensuring high accuracy, compliance, and consistency while operating in a fast-moving, risk-driven environment. You will lead and develop a high-performing team, drive operational excellence against strict SLAs and quality benchmarks, and partner closely with Product, Engineering, Legal, Compliance, and Policy teams to manage risk, respond to emerging threats, and scale durable solutions.
 
 
 You will combine deep operational judgment with data-driven decision-making to improve review quality, strengthen controls, reduce manual effort through automation, and ensure compliance with regulatory and internal requirements (e.g., KYC, payments regulations, audit readiness). This role requires strong people leadership, sound risk intuition, and the ability to translate complex payment abuse trends into actionable operational and strategic outcomes.
 
 
 This role will be based in Bangalore, India.
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and develop a team of payments review and fraud specialists, setting clear goals aligned to the team&rsquo;s vision, mission, and operating strategy.
 </li>
 <li>
 Provide ongoing mentorship, performance feedback, and motivation, enabling high-quality decision-making, accountability, and consistent execution.
 </li>
 <li>
 Foster a positive, high-performance culture focused on operational excellence, ownership, and continuous improvement.
 </li>
 <li>
 Own end-to-end delivery of payments review operations, ensuring accurate, timely, and consistent execution against SLAs, quality standards, and risk thresholds.
 </li>
 <li>
 Lead investigation and resolution of complex payment fraud cases and high-risk escalations across LinkedIn product offerings.
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 Define and execute a clear operational vision and multi-year strategy for payments review, translating business priorities and risk signals into scalable operating models, roadmaps, and measurable outcomes.
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 Partner closely with Product, Engineering, Legal, Compliance, Finance, and Policy teams to influence roadmap decisions and drive durable fraud mitigation solutions.
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 Stay current on payment fraud trends, regulatory expectations, and industry best practices, incorporating learnings into team strategy and execution.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
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 7+ years of experience in payment fraud detection, prevention, or risk operations, preferably within payments, fintech, e-commerce, or social media platforms, including 3+ years of people management experience leading operational or risk-focused teams.
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 5+ years of experience with SQL and data analysis techniques and tools. Experience with using several different business process modeling and documentation tools.
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 5+ years of experience in payment fraud services, including investigations, escalations, chargebacks, disputes, and fraud mitigation strategies, with an understanding of payments ecosystems and associated risk controls.
 
 
 
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 </ul>
 Preferred Qualifications:
 
 
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 Familiarity with card network rules, card scheme regulations, and broader payment compliance requirements.
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 Experience building and scaling teams, including making informed in-house versus outsourcing decisions.
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 Experience supporting or managing risk programs across multiple regions within a global operating model.
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 Familiarity with project management methodologies and tools to plan, execute, and deliver cross-functional initiatives effectively.
 
 
 
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 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 Comfort operating in high-ambiguity, high-complexity, and highly cross-functional environments
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 Data-driven decision-making with advanced SQL proficiency
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 Deep understanding of payment ecosystems, chargebacks, and dispute resolution
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
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Manager 2, Trust Operations

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