payment operations specialist

Convera Holdings, LLC.

Overview Customer Support Specialist, Service Delivery - SydneyThe Customer Support Specialist (full time) is responsible for evaluating and enhancing service delivery frameworks to ensure consistent, high-quality outcomes for key customers, with a focus on improving customer satisfaction and retention. This role involves analysing and optimising end-to-end Middle Office payment processes, monitoring performance against established KPIs and SLAs, and facilitating effective collaboration between Operations, Sales, Client Management, and external stakeholders.The Customer Support Specialist takes ownership of operational deliverables, identifying opportunities for process improvement and implementing best practices to streamline workflows. Additionally, the role includes coaching and quality assurance oversight for team members managing customers, ensuring alignment with service standards and continuous improvement objectives. You will also be hands-on in providing amazing levels of customer service to Convera clients. Responsibilities <ul><li>Conduct detailed analysis of current business workflows and operational procedures within the payments processing and client servicing environment.</li><li>Deliver friendly and professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, utilizing phone and email.</li><li>Identify areas of inefficiency, bottlenecks, and risk exposure in operational systems, and recommend practical, data-driven improvements.</li><li>Collaborate with cross-functional teams-including back-office, sales, compliance, technology, and global offices-to develop and implement streamlined business processes.</li><li>Participate in projects aimed at process automation, operational digitization, and workflow optimization, working closely with technology and robotics teams.</li><li>Monitor key performance indicators (KPIs) related to service delivery, processing times; prepare reports and dashboards to communicate findings.</li><li>Document revised procedures and support change management efforts by delivering training and guidance to impacted teams.</li><li>Serve as a liaison between business units and technical teams to ensure that operational requirements are effectively translated into system specifications and improvements.</li><li>Analyse customer issue trends and escalation data to identify systemic challenges and develop preventive strategies that enhance service quality and client satisfaction.</li><li>Contribute to risk mitigation by identifying operational vulnerabilities and recommending controls or procedural adjustments to strengthen resilience.</li><li>This is a Hybrid role, based in Convera's Sydney office (1 Margaret Street, Sydney) with the ability to wfh 2 days per week.</li></ul> Qualifications & Experience <ul><li>Must have - paid experience within the Corporate Foreign exchange/B2B payments industry</li><li>Minimum 5 years' experience contributing to business process analysis, operational efficiency initiatives, or organisational improvement projects, ideally within financial services or payments environments.</li><li>Essential - you must have permanent ongoing working rights in Australia to be considered for this role. We are not able to support with a visa.</li><li>Bachelor's degree in Commerce, Business Administration, Finance, or a related field (preferred)</li><li>Strong analytical skills with the ability to interpret data and operational metrics.</li><li>Excellent stakeholder engagement, communication, and interpersonal skills.</li><li>Proficient in Microsoft Office Suite, especially Excel for data analysis and reporting.</li></ul> About Convera Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera's financial network spans more than 140 currencies and 200 countries and territories.Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits <ul><li>Competitive salary(salary range $76,515 AUD - $153,800 AUD)</li><li>Great career growth and development opportunities in a global organization</li></ul>

Customer Support Specialist, Service Delivery Sydney

First Abu Dhabi Bank (FAB)

<div>
 The jobholder will manage transaction processing for a defined product or function, ensuring quality, timeliness, and compliance with internal policies and regulatory requirements. Responsibilities include error-free transaction execution, risk mitigation, adherence to SLAs, monthly reconciliations, record management, and supporting Payment Center operations. The role also involves preparing reports for decision-making, maintaining customer satisfaction, and participating in process improvement initiatives while acting as custodian for security items and customer records.
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Senior Officer, Domestic Payments

Macrise Tech Solutions

Location: Wapda Town, Lahore Department: Revenue Cycle / Patient AccountsJob SummaryWe are seeking a detail-oriented and proactive Patient Billing &amp; Accounts Specialist to support our revenue cycle operations. This role focuses on patient communication, payment processing, account reconciliation, and billing follow-ups. The ideal candidate will be comfortable handling inbound and outbound calls, managing patient accounts, processing payments, and ensuring accurate documentation across billing systems.Key ResponsibilitiesPatient Communication &amp; Call Handling<ul><li>Manage outbound messages and calls to follow up on patient balances, payment reminders, and billing inquiries.</li><li>Handle inbound calls from patients regarding statements, balances, payment plans, and account questions.</li><li>Communicate professionally and empathetically while resolving patient billing concerns.</li></ul>Billing &amp; Payment Processing<ul><li>Perform payment posting accurately, including insurance and patient payments.</li><li>Process manual receipts and ensure proper documentation in the billing system.</li><li>Generate and send electronic statements (e-Statements) to patients in a timely manner.</li><li>Set up and manage payment plans, ensuring compliance with organizational policies.</li><li>Execute payment plan charging according to agreed schedules and document transactions correctly.</li></ul>Accounts Management<ul><li>Perform account fixation, including correcting posting errors, resolving discrepancies, and updating patient balances.</li><li>Review and update patient account information to ensure accuracy before and after payment processing.</li><li>Ensure all billing activities are properly recorded and traceable in the system.</li></ul>Encounter &amp; Documentation Management<ul><li>Review and manage patient encounters to ensure charges are correctly entered and aligned with services rendered.</li><li>Coordinate with internal teams to resolve missing or incorrect encounter data.</li><li>Maintain accurate and organized billing documentation in the practice management system.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Medical Billing & Patient Accounts Coordinator

SuperPay by e&

<div>
 
 Job Overview
 
 
 
 The Finance Settlement &amp; Reconciliation Specialist is responsible for ensuring accurate, timely settlement of transactions and full reconciliation across internal systems, banks, and third-party partners. This role plays a critical part in maintaining financial integrity, identifying discrepancies and supporting month-end closing in a fast paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform daily, weekly, and monthly reconciliation of transactions between internal systems, banks, payment gateways and third-party providers.
 </li>
 <li>
 Manage settlement cycles and ensure timely and accurate posting of settled amounts.
 </li>
 <li>
 Investigate, analyze and resolve reconciliation breaks or discrepancies promptly.
 </li>
 <li>
 Monitor pending, failed or reversed transactions and follow up with relevant stakeholders.
 </li>
 <li>
 Prepare settlement and reconciliation reports for management and audit purposes.
 </li>
 <li>
 Support month-end and year-end closing activities related to settlements and balances.
 </li>
 <li>
 Coordinate with operations, product, and external partners to resolve settlement issues.
 </li>
 <li>
 Ensure compliance with internal controls, financial policies and regulatory requirements.
 </li>
 <li>
 Participate in process improvement initiatives to enhance automation, accuracy and efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration or a related field.
 </li>
 <li>
 2-5 years of experience in financial reconciliation, settlements or accounting operations.
 </li>
 <li>
 Strong understanding of transaction flows, settlements and clearing processes.
 </li>
 <li>
 High attention to detail with strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in Excel (pivot tables, formulas, data analysis).
 </li>
 <li>
 Experience working with ERP systems, financial systems or payment platforms is a plus.
 </li>
 <li>
 Ability to handle large volumes of data with accuracy under tight deadlines.
 </li>
 <li>
 Prior experience in fintech, banking, or payment services is an advantage.
 </li>
 </ul>
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Finance Settlement & Reconciliation Specialist

Wide and Wise

<div>We are looking for an Accounting &amp; Finance Specialist to join our partner company!
In this role, you will be responsible for managing day-to-day accounting operations, ensuring accurate financial records, and supporting month-end closing and reporting processes. You will work closely with internal stakeholders, suppliers, and external auditors to maintain compliance, efficiency, and transparency across all accounting activities.<div></div><div>
Key Responsibilities</div><ul><li>
Record daily general ledger entries in compliance with the Uniform Chart of Accounts</li><li>
Post and review purchase and expense invoices</li><li>
Manage Accounts Payable (AP) processes and monitor vendor accounts</li><li>
Prepare supplier payment schedules and control payment processes</li><li>
Record accounting entries related to import and export transactions</li><li>
Perform bank entries and reconcile bank, cash, and current accounts</li><li>
Ensure accurate and complete accounting operations using the Mikro Accounting software</li><li>
Complete month-end closing procedures and prepare control and reconciliation reports</li><li>
Support VAT refund processes</li><li>
Ensure accounting records are maintained accurately, regularly, and in a timely manner</li><li>
Provide necessary documentation and information during independent audit and YMM processes</li><li>
Support monthly trial balance preparation and financial reporting</li></ul><div></div><div>
Qualifications</div><ul><li>
Bachelor&rsquo;s degree in Economics, Business Administration, Finance, Accounting, or a related field</li><li>
Minimum 3 years of experience in accounting</li><li>
Strong knowledge of general accounting principles and the Uniform Chart of Accounts</li><li>
Experience in import and export accounting transactions</li><li>
Solid understanding of Accounts Payable (AP) processes and supplier payment tracking</li><li>
Proficient in using Mikro Accounting software</li><li>
Advanced user of MS Excel</li><li>
At least intermediate level of English</li><li>
Analytical, detail-oriented, and results-driven mindset</li></ul></div>

Accounting & Finance Specialist

Bel Group

<div>Job Purpose 
The Senior OTC Operations Specialist is responsible for the operation of end-to-end Order-to-Cash cycle, ensuring accuracy, efficiency, and compliance across all processes. This role drives operational excellence, manages stakeholder relationships, and leads continuous improvement initiatives to optimize cash flow and customer satisfaction. 
 
ROLE PROFILE
<ul>
<li>Responsible for the entire invoice to cash process, billing, collections, disputes, and payment reconciliations.</li>
<li>Prepare AR Aging report and ensure timely follow-up on overdue invoices.</li>
<li>Monitor KPIs and implement corrective actions to meet our objectives.</li>
<li>Responsible for the implementation of IFRS 9 in the OTC process</li>
<li>Review commercial discounts &amp; finalize accruals process.
</li><li>Month-end AR closing activities including reconciliation of customer accounts</li>
<li>Customers credit notes cycle.</li>
<li>Maintain strong relationships with internal and external stakeholders.</li>
<li>Ensure adherence to internal controls &amp; our global SOP.</li>
<li>Ensure that the customers payment terms is maintained according to their contract</li>
<li>Identify risks to align with credit manager &amp; determine balances legible for write off.</li>
<li>Fulfill any audit requirements related to OTC.</li>
<li>Explore innovative solutions and automation opportunities.</li>
</ul>
Requirements
<ul>
<li>Bachelor&rsquo;s degree in Finance, Accounting, or Business Administration.</li>
<li>5-7 years of experience in O2C or relevant finance functions in multinational company.</li>
<li>SAP strong knowledge</li>
<li>Knowledge of internal control frameworks.</li>
<li>Excellent team management and communication skills.</li>
<li>Power BI experience is a plus</li></ul></div>

Chief Accountant, OTC

Accenture

Skill required: Procure to Pay - Accounts Payable Processing 
Designation: Procure to Pay Operations Specialist 
Qualifications:Any Graduation
 
Years of Experience:7 to 11 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities. This process helps in maintaining good supplier relationships and controlling costs. Effective Procure to Pay systems streamline operations and improve financial management. keyword includes:- (&quot;Invoice Processing&quot;, &quot;PO &amp; Non PO&quot;,&quot;Vendor Payament&quot;,&quot;Master Data Managemet&quot;, &quot;Vendor Management&quot;, &quot;Accounts Payable&quot;) Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. 
What are we looking for? &bull;Finance and Accounting Experience
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of moderately complex problems &bull; May create new solutions, leveraging and, where needed, adapting existing methods and procedures &bull; The person would require understanding of the strategic direction set by senior management as it relates to team goals &bull; Primary upward interaction is with direct supervisor &bull; May interact with peers and/or management levels at a client and/or within Accenture &bull; Guidance would be provided when determining methods and procedures on new assignments &bull; Decisions made by you will often impact the team in which they reside &bull; Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Procure to Pay Operations Specialist

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