payment processing specialist

Amazon Middle East and North Africa FZ-LLC

<div><span style="font-size: 11px;"><b>DESCRIPTION</b></span></div><div><span style="font-size: 11px;">Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Payments Specialist, you’ll make sure we process and pay our partners accurately and on time. You’ll build connections with the local stakeholders (finance, OTR, Tax, BC teams) and help put processes in place for timely and accurate delivery of information required for payment processing.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key job responsibilities</b></span></div><div><span style="font-size: 11px;">We are looking for a Payments Specialist, who will be responsible for ensuring timely and accurate payments to our partners.</span></div><div><span style="font-size: 11px;">Key functions for the role include:</span></div><div><span style="font-size: 11px;">Create and drive Payment processes to DSPs.</span></div><div><span style="font-size: 11px;">Develop relationship with stakeholders and define mechanisms for accurate and timely processing of payments.</span></div><div><span style="font-size: 11px;">Track payment accuracy and timeliness to secure business sustainability</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">A day in the life</span></div><div><span style="font-size: 11px;">You’ll be based in the corporate office. Being in the corporate office allows you to stay close to every part of the payments and means you have access to the key teams that will drive payment inputs and approvals.</span></div><div><span style="font-size: 11px;">This role is all about processing payments and ensuring DSPs are paid accurately and on time.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">About the team</span></div><div><span style="font-size: 11px;">Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>BASIC QUALIFICATIONS</b></span></div><div><span style="font-size: 11px;">- Advance SQL skills are mandatory</span></div><div><span style="font-size: 11px;">- Experience accounting and/or finance is a plus</span></div><div><span style="font-size: 11px;">- Experience interpreting data and making business recommendations</span></div><div><span style="font-size: 11px;">- Experience driving roadmap strategy and on-ground implementation navigating across stakeholders</span></div><div><span style="font-size: 11px;">- Experience working across functional teams and senior stakeholders</span></div><div><span style="font-size: 11px;">- Effective email writing and communication skills</span></div><div><span style="font-size: 11px;">- Intermediate excel and data analysis skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>PREFERRED QUALIFICATIONS</b></span></div><div><span style="font-size: 11px;">Writing skills, influence skills, ability to structure an argument to make it brief and complete, clear and concise (to the point) communication</span></div>

Data Analyst

Valleysoft

<div><p>Valleysoft is a premier IT solutions provider specializing in innovative technologies that drive business transformation and success. We are dedicated to helping our clients achieve their goals by leveraging our expertise in Oracle applications and systems.</p><p>
We are currently seeking an ePayment Gateway/Oracle Application Developer with a focus on integrating and managing electronic payment solutions within Oracle applications. In this role, you will be responsible for the setup, configuration, and maintenance of ePayment gateways, ensuring secure and efficient transaction processes.</p><p>
If you have solid experience with Oracle payment processing and a passion for delivering optimal transaction solutions, we would love to see your application!</p><p><b>
Requirements</b></p><p><b>
Responsibilities:</b></p><ul>
<li>Integrate and manage ePayment gateways within Oracle eBS systems, ensuring seamless transaction processing.</li>
<li>Configure payment processing functionalities and troubleshoot any integration issues.</li>
<li>Collaborate with business stakeholders to understand payment requirements and tailor solutions accordingly.</li>
<li>Implement security measures and compliance standards for handling electronic payments.</li>
<li>Monitor and troubleshoot payment transactions and gateway performance, addressing any anomalies.</li>
<li>Document configurations, integration points, and processes for ePayment gateways.</li>
<li>Provide technical support for payment-related queries and assist in training staff on the use of payment systems.</li>
<li>Stay updated on emerging payment technologies and best practices to enhance solution offerings.</li>
</ul><p><b>Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>3-5 years of experience in Oracle applications with a focus on payment processing and ePayment gateways.</li>
<li>Strong understanding of payment processing protocols (e.g., PCI DSS compliance).</li>
<li>Hands-on experience with Oracle eBS, specifically in the finance and payments module.</li>
<li>Proficient in troubleshooting and resolving integration issues involving payment gateways.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication skills for effective collaboration with technical and non-technical teams.</li>
<li>Experience with payment processing systems or gateways is a significant plus.</li>
</ul><p><b>Skills:</b></p><ul>
<li>Familiarity with different ePayment methods and technologies.</li>
<li>Ability to design and implement secure and efficient payment processing workflows.</li>
<li>Proven ability to deliver high-quality solutions in a deadline-driven environment.</li>
<li>Willingness to learn and adapt to new payment technologies and regulations.</li></ul></div>

ePayment Gateway/Oracle

JMJ finance Ltd

<p>CA Intermediate qualification/CMA/Mcom</p><p>Male candidates only</p><p>1.Proficiency in RBI, CRISIL, MIS report preparation.</p><p>Sound knowledge in TDS &amp; GST filing.</p><p>2.Thorough knowledge in financial statements and accounting aspects.</p><p>3.Proficiency in MIS report preparation.</p><p>4.Experience in payment processing.</p><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Accounts

Accenture

<p><b>Skill required:</b> Procure to Pay - Payment Processing Operations<br>
<b>Designation:</b> Procure to Pay Operations Senior Analyst<br>
<b>Qualifications:</b>BCom/MCom
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<b>Years of Experience:</b>5 to 8 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
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<b>What would you do?</b> You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Make payments using checks, wire, swift, direct debits etc. as part of invoice processing cycle. Additionally, execute manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action and execute payment related controls.<br>
<b>What are we looking for?</b> Good understanding of Vendor Invoice Processing &amp; related controls Good understanding of Vendor Payment processing &amp; related controls Good understanding of T&amp;E processing &amp; related controls Experience of Vendor Reconciliations Experience of Vendor Master Update Experienced in Helpdesk - Query resolution Good understanding of PTP Month End Close Tasks Experienced in preparation of GRIR Reconciliations Good Written Communication Good Verbal Communication Skills Good hands on experience in MS Excel Ready to work in night shifts Team management &amp; work allocation skills Analytical skill Logical reasoning and thought process Prior experience of handling client facing calls Process transition experience Proficient in creating process relevant documents - DTP KT , FMEA, Quality framework, PKT etc Understanding of RPAs Knowledge of current technologies in PTP domain Prior experience in PTP Transformation/improvement initiatives Prior experience in Great Plains, AS400 &amp; Navision
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<b>Roles and Responsibilities:</b> &bull;Process vendor invoices/ credit notes in agreed timeframe &quot;Process urgent invoices in agreed timeframe&quot; Validate invoices &quot;identify non-compliant invoices and send these back to required stakeholders&quot; Understanding importance of business exceptions, rules and guidelines Basic account knowledge, entry impact on supplier ledger &mdash; Invoice, Credit memo, discount capture Raise query to internal business or supplier while parking the invoice using appropriate reason Able to do Multiple follow ups on hold/park /stuck invoices as via emails or calls with relevant parties for driving resolution as per business guidelines Ability to comprehend information available on invoice for country specific Tax/VAT guidelines Ensure Invoice data is correctly captured in the ERP/workflow system Process PO invoices following 2 way/ 3 way match Process Non PO invoices following required approvals Manage and follow up invoice exceptions Perform quality check of invoices/ credit notes Ensure adequacy of process controls being in place Ensure compliance to policies and procedure Manage periodic audit Keep documentation update Manage and ensure control on GRIR, vendor debit balances, direct debits, Invoice on holds etc. Ensure all SLA and KPls are met Creating/validating payment schedule as per business guidelines &quot;Process vendor payment runs as per the defined schedule following parameters given in Desktop procedure&quot; &quot;Process urgent payment in agreed timeframe availing all required approvals&quot; Ensure quality review of the payment proposals Ensure Pre payment and post payment validations are performed &quot;Co-ordinate with Vendor master team to manage the invoices/vendor hold&quot; Confirm Payment run is debited from the bank account Ensure next payment runs is performed post bank reconciliation is done by RTR side Co-ordinate with banking team to manage payment exceptions and vendor refunds Generate payment remittance advice and ensure these are sent to the vendors on timely basis Maintaing relevant payment approval audit trail for audit and compliance purposes, Perform Duplicate audit check Do the RCAs for duplicate or erroneous payment Maintaining duplicate audit tracker until duplicate payments are received Keep documentation update, Manage periodic audit, Ensure compliance to policies and procedure, Ensure adequacy of process controls being in place</p>
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BCom,MCom

Procure to Pay Operations Senior Analyst

Valuelabs

<p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Design and Development:</strong>Design and develop payment applications, including core, switch, certificates, HSM Keys, and cards.</li> <li>Collaborate with cross-functional teams to ensure alignment with business requirements and technical feasibility.</li> <li>Develop and maintain technical documentation, including High-Level Design (HLD), Functional Specification Document (FSD), and project architecture.</li> <li><strong>Microservices Architecture:</strong>Design and implement microservices-based architecture for payment applications.</li> <li>Ensure seamless integration with existing systems and services.</li> <li>Optimize system performance, scalability, and reliability.</li> <li><strong>API Integration and Multilayered Architectures:</strong>Integrate payment applications with multiple APIs and systems.</li> <li>Design and implement multilayered architectures to ensure data security and integrity.</li> <li>Ensure compliance with industry standards and regulations.</li> <li><strong>End-to-End Solution Implementation:</strong>Lead the implementation of end-to-end solutions, from analysis to production deployment.</li> <li>Collaborate with stakeholders to ensure timely and successful delivery.</li> <li>Ensure quality of deliverables to ensure long-term stability of the system.</li> </ul> <p><strong>Technical Skills:</strong></p> <ul> <li>Proficient in using Postman, Soap, Selenium, JUnit, and DevOps tools.</li> <li>Excellent understanding of solution architecture and solution designs.</li> <li>Experience in business analysis and system implementation.</li> <li>Working knowledge of industry payment-related protocols, including ISO8583, ISO9564, PIN encryptions, VISA, MasterCard, and card-related protocols.</li> <li><strong>Cards and Payment Processing:Mandatory experience in card processing</strong>, including implementation of card-related protocols and APIs, such as VISA and MasterCard.</li> <li>Understanding of card payment processing, including authorization, settlement, and reconciliation.</li> <li>Familiarity with card security standards, such as PCI-DSS.</li> </ul> <p><strong>Functional Skills:</strong></p> <ul> <li>Experience in banking, financial, and fintech environments, preferably in an enterprise environment.</li> <li>Experience in Agile methodology and other development life cycles.</li> <li>Effective research and benchmarking of technology against best-in-class technologies.</li> <li>Strong communication and stakeholder management skills.</li> <li><strong>Change Release Process:</strong>Hands-on experience in change release process, including planning, execution, and deployment.</li> <li>Ensure minimal disruption to production services and systems.</li> <li><strong>Quality and Stability:</strong>Focus on quality of deliverables to ensure long-term stability of the system.</li> <li>Identify and address potential issues before they impact production services.</li> </ul>

Senior Solution Architect - Payments

Black Hills Federal Credit Union

<div><p><b>Who We Are</b></p><p><i>
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, &quot;We Improve Lives.&quot; This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.</i></p><p><i>
At Black Hills Federal Credit Union (BHFCU), we&rsquo;re committed to improving the lives of our members every day, and we look for people who share that passion. Don&rsquo;t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.</i></p><p><b>
General Purpose:</b> Provide multiple services to members and BHFCU staff in the areas ACH, drafts, check processing, mobile deposit capture, person to person payments, dishonored and insufficient funds, collections, and fraud mitigation.</p><p><b>
Essential Duties/Responsibilities:</b></p><ul><li>
Assist members and staff personally or by telephone by answering their payment or payment processing questions or concerns.</li><li>
Process financial transactions and other account information to members&rsquo; accounts or operational accounts.</li><li>
Responsible for the daily balancing of processing in designated area. Research and correct out of balance situations. Notify members and/or appropriate staff when a transactional error has occurred. Responsible for balancing general ledger accounts in designated area and submitting adjustment request to the Federal Reserve Bank or other financial institutions to reconcile differences.</li><li>
Work closely with other departments to perform daily balancing of tellers, branches, ATM/ITM/ESS, accounts payable ACH files, dealer direct ACH files, and ACH origination files. Basic understanding of teller transactions necessary to perform daily balancing of tellers, branches, and ATM/ITM/ESS.</li><li>
Provide support to members and staff with person-to-person and account-to-account payments, to include reviewing and adjusting limits, determining cause of denied transactions, handling disputes, and escalating issues as necessary to the Digital Services team.</li><li>
Conduct transaction research for members and staff. Provide research and documentation for court issued subpoenas.</li><li>
Complete and maintain assigned statistical reports that reflect accurate departmental information.</li><li>
Maintain a working knowledge of the specific vendor software required to perform duties within your designated area. Maintain a basic understanding of previous processing software and core systems. Knowledge of these systems may be required to conduct research.</li><li>
Responsible for the development of payment processing training guides utilized by staff. Educate staff on features within our payment processing software that will aid them in their day-to-day operations, balancing, and in researching transactions.</li><li>
Analyze transactional activity of members for abuse or suspicious activity. If abuse warrants, take appropriate actions to secure the account. In extreme cases of abuse or suspicious activity recommend suspension of services to members. Perform account maintenance on accounts approved for suspension of services.</li><li>
Responsible for managing the collection of outstanding debt from members or other financial institutions.</li><li>
Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect payment services.</li></ul><p><b>
Other Duties/Responsibilities:</b></p><ul><li>
Analyze existing departmental systems and procedures. Make changes necessary to improve efficiency and productivity.
</li><li>Perform other duties as may be assigned by the Payment Services Manager.</li></ul><p><b>
Job Knowledge:</b></p><ul><li>
Working knowledge of the Credit Union's products and services.</li><li>
Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
</li><li>Working knowledge of Credit Union's in-house computer system.
</li><li>Working knowledge of item processing hardware and software.</li><li>
Working knowledge of collection agencies administrative portal.</li></ul><p><b>
Job Qualifications (Skills):</b></p><p>
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.</p><ul><li>
Vision: A sighted person to effectively review documents.</li><li>
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.</li><li>
Manual Dexterity: Ability to perform necessary computer-related input.</li><li>
Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.</li></ul><p><b>
Job Qualifications (Ability):</b></p><ul><li>
Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.</li><li>
Ability to prioritize multiple, and sometimes, conflicting tasks.</li><li>
Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.</li><li>
Ability to interact with more than one department daily.</li><li>
Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.</li><li>
Ability to handle moderate financial record keeping requirements to keep personal work updated and accurate.</li><li>
Ability to accept limited responsibility for funds/records.</li><li>
Ability to accept responsibility for quality and accuracy of personal work.</li><li>
Ability to accept responsibility for access to confidential data.</li></ul><p><b>
Job Qualifications (Education/Experience):</b></p><p>
Job requires a high school level of language, math and reasoning skills. Two years&rsquo; experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.</p><p><b>
Working Conditions:</b></p><p><b>
Material and Equipment Involved</b>
</p><ul><li>In-House Computer System</li><li>
Personal Computer</li><li>
10-Key Calculator</li></ul><p><b>
Work Environment/Physical Activities</b></p><p>
Occasional travel to one of BHFCU&rsquo;s branch locations or attendance at community events may be required.</p><p><b>
Physical Requirements</b></p><p>
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.</p><p><b>
Working Conditions</b></p><p>
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.</p><p><b>
Mental and/or Emotional Requirements</b></p><p>
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.</p><p><b>
Notice:</b> This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.</p><p>
</p><p><i>Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.</i></p></div>

Payment Services Specialist

WellnessLiving

<b>Title:</b> Merchant Solutions Specialist
<br><b>Location:</b> Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
<br><b>Working Hours:</b> 9:00 am – 5:00 pm EST (6:00pm to 2:00am PKT)
<br><b>Job Nature:</b> Permanent, Onsite, Full-time (40 hours per week)
<br><br>
<b>About Us:</b><br>
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
<br>When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
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<b>About You:</b><br>
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional who doesn't stray away from a challenge, thrives in a quota driven environment, and is passionate about health & fitness.
<br>Our ideal candidate will possess the following characteristics:
<br><ul>
<li>Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.</li>
<li>Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.</li>
<li>Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.</li>
<li>Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.</li>
<li>Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.</li>
<li>Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Embody our brand values and uphold our reputation in the market as a positive representative of WellnessLiving. This involves understanding our brand values, leaving a positive online presence, being transparent with our customers, and focusing on a customer-centric approach.</li>
<li>Maintain a collaborative and solution-oriented approach when assisting colleagues through clear communication, setting clear goals, encouraging feedback, and displaying flexibility.</li>
<li>Demonstrate dedication to teamwork and problem-solving by proactively assisting colleagues in other departments with merchant processing inquiries.</li>
<li>Foster a culture for continuous improvement within the organization by identifying areas of improvement within work procedures and collaborating with the leadership team to provide valuable insights and innovative ideas.</li>
<li>Prioritize timely and efficient responses to merchant inquiries. You will work towards predefined Service Level Objectives, prioritizing escalated tickets and delivering exceptional support to our customers.</li>
<li>Deliver exceptional customer service and maintain a seamless and consistent experience for all merchants by thoroughly investigating and providing quality responses to merchant inquiries through phone, email, and tickets.</li>
<li>Handling sensitive information with the utmost care and confidentiality is crucial in this role. You will be entrusted with safeguarding all accounts, ensuring their peace of mind. This involves adhering to company policies regarding: Information Safeguards in the Information Classification Policy and Data Handling in the Acceptable Use Policy.</li>
<li>Submit and manage hardware orders and returns, ensuring accurate and prompt delivery to our customers.</li>
<li>Efficiently perform your duties by utilizing and adapting to platforms such as Zoho and various payment portals.</li>
<li>In addition to your core responsibilities, assist Merchant Processing leadership with other tasks when required.</li>
</ul>
<b>Skills & Qualifications:</b><br>
<ul>
<li>Previous experience in a customer service or support role, preferably in Technology, Fintech, or Financial Services.</li>
<li>Experience in providing technical support or troubleshooting for software applications.</li>
<li>Demonstrated experience in resolving complex issues and providing satisfactory solutions.</li>
<li>Experience using customer relationship management (CRM) systems or ticketing systems for issue tracking.</li>
<li>Experience using the Microsoft tool stack including Office, word, and Excel.</li>
<li>Previous roles that required managing multiple tasks simultaneously.</li>
<li>Experience working with payment processors and/or financial institutions.</li>
<li>Coordination with internal teams and external processors for issue resolution.</li>
</ul>
<b>Good to have:</b><br>
<ul>
<li>Experience managing the end-to-end chargeback process, from notification to resolution.</li>
<li>Strong communication skills (written and verbal).</li>
<li>Analytical mindset to diagnose and resolve customer issues.</li>
<li>Thoroughness in investigating and resolving customer-related issues.</li>
<li>Ability to work effectively in a team-oriented environment.</li>
<li>Accurate and detailed documentation of customer interactions and issue resolutions.</li>
<li>Familiarity with various payment methods (credit cards, e-wallets, etc.).</li>
</ul>
<b> What we Offer:</b><br>
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Please note that those who meet the qualifications for the position will be contacted directly. We appreciate you taking the time and look forward to reviewing your application.
<br><br>
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
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We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Merchant Solutions Specialist

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