pbx manager

St. Francis Medical Center

<div>Overview:
<div>
St. Francis Medical Center is one of the leading comprehensive healthcare institutions in Los Angeles. St. Francis provides vital healthcare services for the 700,000 adults and 300,000 children in our community who count on the hospital for high quality and compassionate medical care. St. Francis is recognized for its full range of diagnostic and treatment services in specialties including Cardiovascular, Surgical, Orthopedics, Obstetrics, Pediatrics, Behavioral Health, and Emergency and Trauma Care. In addition, the hospital offers a broad array of education and outreach programs that advance community health. St. Francis Medical Center is a Comprehensive Stroke Center, STEMI Receiving Center, ED Approved for Pediatrics, Geriatric ED, Level III Neonatal ICU, and Level II Trauma Center. Please visit www.stfrancismedicalcenter.com for more information. Join an award-winning team of dedicated professionals committed to compassion, quality, and service!</div><br>
<div></div>
Responsibilities:
<div>
The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.</div>
Qualifications:
<p>
Education and Work Experience</p><ul><li>
High School Diploma or equivalent required.</li><li>
Previous PBX experience preferred.</li><li>
Previous experience in office or receptionist.</li><li>
Effective written, verbal communication, and interpersonal skills.</li><li>
Ability to multi-task, prioritize needs to meet required timelines.</li><li>
Analytical and problem-solving skills.</li><li>
Customer Services experience preferred.</li></ul><br>
<div></div>
Pay Transparency:
<div>
St. Francis Medical Center offers competitive compensation and the current compensation range for this role is $21.00. Benefits may vary based on collective bargaining agreement requirements and/or the employment status. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.</div>
Employment Status: Per Diem Shift: Variable Equal Employment Opportunity:
<div><div><div><div>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div></div></div></div><br>
<div></div>
Privacy Notice:
<div><i>
Privacy Notice for California Applicants: </i>https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf</div></div><div></div>

PBX Operator

Chippenham Hospital

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you have the PRN career opportunities as a(an) PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Chippenham Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Chippenham Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.<br>
</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.<br>
</li><li>
Fertility and family building benefits through Progyny<br>
</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan<br>
</li><li>
Retirement readiness and rollover services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul><p><br>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) PBX Operator PRN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><h4 class="jobSectionHeader"><b>
1. Promptly answers all incoming calls and assists in placing out-going calls.
</b><br>
<b>2. Responds to code phone, code computer or wall panel alarms which takes priority over any calls except the fire alarm and making sure that appropriate personnel are notified.</b><br>
<b>3. Monitors fire panel alarms, wall alarms, code phone and code computer where applicable, contacting the fire department and other appropriate personnel when needed.</b><br>
<b>4. Pages on web based paging system and switch board for authorized personnel, physicians and emergency calls.</b><br>
<b>5. Places long distance and Watts Line Calls for various departments and doctors' offices.</b><br>
<b>6.Assists patients by advising how to place local and long distance calls.</b><br>
<b>7.Answers patient information calls whenever necessary.</b><br>
<b>8.Documentsvital information to assist supervisor in maintaining current files with the daily PBX operations.</b><br>
<b>9. Overhead page appropriate personnel as needed.
</b><br>
<b>10. Perform other related duties incidental to the work described here in.</b></h4><p></p><h6 class="jobSectionHeader"><b>
What qualifications you will need:</b></h6><ul><li>
High School Graduate / GED</li></ul><p></p><p>
Chippenham Hospital has provided quality healthcare services since 1972, giving patient's access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 460+ bed hospital is one of the region's leading acute care facilities located on the Southside of Richmond. We are the region's first choice for orthopedics, joint care, behavioral health and cardiovascular care. The Joint Commission awarded Chippenham Hospital the Gold Seal of Approval and named us a Top Performer on Key Quality Measures for advanced primary stroke, heart attack, heart failure, pneumonia, perinatal care, hip and knee replacement and surgical care. We are also a Level I Burn Center and Level I Trauma Center.</p><p><br>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</i></p></div>

PBX Operator PRN

Aparium Hotel Group

<div></div><div><div><div><div><div><b>PBX OPERATOR</b></div>
<div><div><b>Reports to Guest Services Manager: position is non-exempt</b></div>
</div>
</div><div></div><div><b>WHO WE ARE</b></div>
<div>Hotels done differently. It&rsquo;s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates&rsquo; pride in who they are, where they live and who we serve.
</div>
<div></div><div>Hewing Hotel is in Minneapolis&rsquo; vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball&rsquo;s Minnesota Twins. With easy access to all interstates as well as Minneapolis&rsquo; Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.</div>
<div></div><div>While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.</div>
<div></div><div>Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.</div>
<div></div><div><b>THE ROLE</b></div>
<div>The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest&rsquo;s visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.</div>
<div></div><div><b>WHAT YOU WILL DO</b></div>
<div><ul><li>Responsible for answering the hotel phone according to hotel standards&ndash; provide answers to questions, and take hotel or restaurant reservations</li>
<li>Speaks clearly, distinctly, and with a friendly, courteous tone</li>
<li>Accurately directs incoming calls to guest rooms, hotel personnel, or departments</li>
<li>Takes and distributes messages for guests, provides information on guest services and/or public hotel events</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Demonstrate proficient knowledge of hotel POS and PMS systems</li>
<li>Assist in monitoring and posting any necessary charges to guest rooms and house accounts</li>
<li>Develop a complete working knowledge of the hotel&rsquo;s menus, menu ingredients and what is available for the day</li>
<li>Follow the established procedures to ensure knowledgeable, correct delivery of hotel information</li>
<li>Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch</li>
<li>Record all guest charges accurately</li>
<li>Recommend service and product improvement to better the operation</li>
<li>Keep the work area clean and tidy at all times</li>
<li>Attend all required meetings</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Assist with responsibilities and duties in other departments and as assigned by management</li>
</ul><div><b>WHAT YOU WILL NEED</b></div>
<ul><li>Good reading, writing and oral proficiency in the English language</li>
<li>Must have a high school education or equivalent experience</li>
<li>Ability to work well unsupervised</li>
<li>Ability to multitask</li>
<li>Proficient computer skills</li>
<li>Ability to work alone without direct supervision</li>
<li>Demonstration of a high degree of drive and determination</li>
<li>Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel</li>
<li>Ability to work in a dog-friendly environment</li>
</ul><div><b>WHAT'S IN IT FOR YOU</b></div>
<ul><li>Pay Rate: $17.00 Per hour</li>
<li>Paid Vacation, Sick Time and Holidays</li>
<li>Medical, Dental, Vision, and Pet Insurance</li>
<li>Employer Paid Basic Life and AD&amp;D</li>
<li>Discounted pet insurance available through ASPCA</li>
<li>401(k) Retirement Plan with employer match</li>
<li>Paid time off to volunteer for the causes you care about in your community</li>
<li>Strong sense of belonging through diversity, equity, and inclusion</li>
<li>Greatly discounted room rates for Aparium properties for you and your out-of-town guests</li></ul><br>
<div></div><div>As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.</div></div></div></div></div><div></div>

HCA Florida Lake City Hospital​

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a PBX Operator PRN? At HCA Florida Lake City Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Florida Lake City Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator PRN like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p><br>
What will you do in this role?</p><p></p><ul><li><p><br>
Greet callers with hospitality and professionalism</p></li></ul><ul><li><p><br>
Route incoming calls</p></li></ul><ul><li><p><br>
Operate the public address system</p></li></ul><p><br>
What qualifications will you need?</p><ul><li><p><br>
High School Diploma or equivalent is needed</p></li></ul><ul><li><p><br>
Prior customer service or telephone experience is preferred</p></li></ul><p></p><p><br>
HCA Florida Lake City Hospital is a 140+ bed acute care hospital. For over 60 years, we have served Columbia, Hamilton, and Suwannee counties and surrounding communities. Our hospital is a part of HCA Healthcare North Florida. We offer medical and surgical programs including 24-hour emergency care, heart care, interventional cardiology, orthopedics, cancer care, and imaging and rehabilitation services. We are an Accredited Primary Stroke Center by The Joint Commission. We are an Accredited Chest Pain Center by the American College of Cardiology. We have achieved Disease Specific Certification in the treatment of Sepsis by the Joint Commission. For 20 years in a row, we have been named the area's Best of the Best Hospital. We were named an employer of choice in 2019 by the Lake City-Columbia County Chamber of Commerce.</p>
<p>HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator PRN opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Holiday Inn Club Vacations

<div><p>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.</p>
<p>
The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent.</p><br>
<p></p>
<p><b>
COMPANY BENEFITS:</b></p>
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
<p><b>ESSENTIAL DUTIES AND TASKS:
</b></p><ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
<p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p>
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
<p><b>EDUCATION and/or EXPERIENCE</b></p>
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul><br>
<p></p>
<p>
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</p></div>

Omni Hotels

Omni Dallas Hotel
<br><br>
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
<br><br>
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
<br><br>
<b>Overview:</b><br>
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.</li>
<li>Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.</li>
<li>Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.</li>
<li>Demonstrate current knowledge of all key personnel and departmental functions of the resort.</li>
<li>Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.</li>
<li>Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.</li>
<li>To be thoroughly acquainted with the AM and PM checklist.</li>
<li>Process guest check-outs according to Omni’s Moments of Service and Standard Operating Procedures.</li>
<li>Be familiar with all systems and equipment as related to the Front Desk</li>
<li>Accommodate room changes expediently.</li>
<li>Assist with billing inquiries and be knowledgeable of all details included within guest folios</li>
<li>Log all guest requests, service deficiencies, and work orders in Synergy and Opera.</li>
<li>Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.</li>
<li>Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).</li>
<li>Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, and Spa).</li>
<li>Understand the importance of our Medallia scores.</li>
<li>Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.</li>
<li>Ability to accurately and efficiently input information into computer systems.</li>
<li>Ability to work cohesively with co-workers both within and outside of your department.</li>
<li>Ability to multitask, prioritize, organize and follow up.</li>
<li>Excellent organizational and problem-solving skills.</li>
<li>Ability to remain calm and professional under pressure.</li>
<li>Previous customer service experience is preferred.</li>
<li>Must be able to work a flexible schedule and willingness to work days, evenings, nights, weekends, and holidays.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
<br>EEOC is the Law Poster.
<br>Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
<br>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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