pbx manager

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.<br>
<br>
Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.<br>
<br>
Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.</div><ul><li>
Answers in-coming and out-going telephone lines efficiently and expediently, using a &quot; touch and transfer &quot; procedure, using multi-line PBX system. EF</li><li>
Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. EF</li><li>
Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. EF</li><li>
Assists with Quality Assurance procedures as needed.</li><li>
Communicates all problems encountered to supervisor or Director. EF</li><li>
Willing to work in a team environment to accomplish productivity standards. EF</li></ul><br>
<b>
Job Requirements</b><div><br>
Required</div><ul><li>
High School Graduate General Studies and Previous PBX or multi-line experience., upon hire or</li><li>
High School GED General Studies and Previous PBX or multi-line experience., upon hire and</li><li>
None, upon hire</li></ul><div><br>
Preferred</div><ul><li>
Previous customer service experience</li></ul><b>
Where You'll Work</b><div><br>
As the only not-for-profit, faith-based healthcare system in the area, Dignity Health Nevada, guided by the Adrian Dominican Sisters' vision for over 70 years, continues to serve the Henderson and Las Vegas communities. The Siena Campus, a 326-bed acute care hospital opened in 2000, expanded the services of the Rose de Lima Campus to meet growing healthcare needs. St. Rose Dominican is part of Dignity Health, one of the nation&rsquo;s largest healthcare systems, with over 9,000 physicians, 60,000 team members, and 400 care centers across 22 states, including hospitals, urgent care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to compassionate, high-quality care, especially for the underserved.</div><b><br>
Pay Range</b><br>
$24.39 - $24.39 /hour</div>

PBX Operator

HCA Houston Healthcare

<p></p><div><p>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator PRN today with HCA Houston Healthcare Northwest.</p>
<p></p><h5 class="jobSectionHeader"><b>Job Summary and Qualifications</b></h5><p></p><h5 class="jobSectionHeader"><p><b>
Under the general supervision of the supervisor, PBX Operators monitor telephone consoles and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.</b></p><p><b>
PBX Operator Essential Duties/Functions</b></p><p></p><ul><li><b>
Operates the multiple position telephone consoles, Answers all incoming &amp; inter-hospital calls within 30 seconds Pages over Public Address system, Pages physicians and authorized personnel only, within one minute of request</b></li><li><b>
Pages over Public Address System, Pages physicians and authorized personnel only, within one minute of request</b></li><li><b>
Places long-distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third-party number</b></li><li><b>
Maintains print of alpha census each shift</b></li><li><b>
Screens all incoming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers</b></li><li><b>
Maintains personnel &quot;on-call&quot; files from various departments. Keeps on-call file current</b></li><li><b>
Takes messages and notifies personnel &quot;on-call&quot; during weekends, holidays and after hours by calling home number first, then paging. Notification will continue for 20 minutes Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures</b></li><li><b>
Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures</b></li><li><b>
In the event of communication equipment failure, telephone, pagers, over-head PA system, etc., immediately contact Department Director and notify Telecom Company</b></li><li><b>
Assists security by monitoring devices and paging/ calling on SpectraLink phones</b></li><li><b>
Take calls for Housekeeping and Maintenance after hours, on weekends and on holidays. Log each request and page the on-call person</b></li></ul><p></p><p><b>
What qualifications you will need:</b></p><p></p><ul><li><b>
High school or equivalent</b></li><li><b>
1 year PBX experience, multi-line telephone experience and paging experience preferred.</b></li><li><b>
Basic computer operations - Microsoft Word, EXCEL, Outlook. Basic telephone skills - answer, place on hold, transfer, courteous voice</b></li></ul><b>
Benefits</b></h5><p></p>
<p>HCA Houston Healthcare Northwest, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location.</i></b></p><p></p><p>
HCA Houston Healthcare Northwest is a <b>415+ bed acute care hospital</b> that has been serving the north Houston communities for more than 40 years, providing a wide range of medical services including cardiology, maternity care, <b>Level III NICU</b>, pediatrics, bariatrics and neurology. We comprehensively serve our community by employing expert physicians, specialists, nurses and support staff who work together as a unified team to offer a range of diagnostic treatment and support services. From our 24-hour emergency department with <b>Level II Trauma</b> capabilities, to women&rsquo;s services, to cardiology, we are dedicated to improving the health of our community by delivering exceptional, personalized healthcare. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<br>
<p></p><p>&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator PRN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

PBX Operator PRN

Aparium Hotel Group

<div></div><div><div><div><div><div><b>PBX OPERATOR</b></div>
<div><div><b>Reports to Guest Services Manager: position is non-exempt</b></div>
</div>
</div><div></div><div><b>WHO WE ARE</b></div>
<div>Hotels done differently. It&rsquo;s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates&rsquo; pride in who they are, where they live and who we serve.
</div>
<div></div><div>Hewing Hotel is in Minneapolis&rsquo; vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball&rsquo;s Minnesota Twins. With easy access to all interstates as well as Minneapolis&rsquo; Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.</div>
<div></div><div>While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.</div>
<div></div><div>Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.</div>
<div></div><div><b>THE ROLE</b></div>
<div>The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest&rsquo;s visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.</div>
<div></div><div><b>WHAT YOU WILL DO</b></div>
<div><ul><li>Responsible for answering the hotel phone according to hotel standards&ndash; provide answers to questions, and take hotel or restaurant reservations</li>
<li>Speaks clearly, distinctly, and with a friendly, courteous tone</li>
<li>Accurately directs incoming calls to guest rooms, hotel personnel, or departments</li>
<li>Takes and distributes messages for guests, provides information on guest services and/or public hotel events</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Demonstrate proficient knowledge of hotel POS and PMS systems</li>
<li>Assist in monitoring and posting any necessary charges to guest rooms and house accounts</li>
<li>Develop a complete working knowledge of the hotel&rsquo;s menus, menu ingredients and what is available for the day</li>
<li>Follow the established procedures to ensure knowledgeable, correct delivery of hotel information</li>
<li>Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch</li>
<li>Record all guest charges accurately</li>
<li>Recommend service and product improvement to better the operation</li>
<li>Keep the work area clean and tidy at all times</li>
<li>Attend all required meetings</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards</li>
<li>Assist with responsibilities and duties in other departments and as assigned by management</li>
</ul><div><b>WHAT YOU WILL NEED</b></div>
<ul><li>Good reading, writing and oral proficiency in the English language</li>
<li>Must have a high school education or equivalent experience</li>
<li>Ability to work well unsupervised</li>
<li>Ability to multitask</li>
<li>Proficient computer skills</li>
<li>Ability to work alone without direct supervision</li>
<li>Demonstration of a high degree of drive and determination</li>
<li>Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel</li>
<li>Ability to work in a dog-friendly environment</li>
</ul><div><b>WHAT'S IN IT FOR YOU</b></div>
<ul><li>Pay Rate: $17.00 Per hour</li>
<li>Paid Vacation, Sick Time and Holidays</li>
<li>Medical, Dental, Vision, and Pet Insurance</li>
<li>Employer Paid Basic Life and AD&amp;D</li>
<li>Discounted pet insurance available through ASPCA</li>
<li>401(k) Retirement Plan with employer match</li>
<li>Paid time off to volunteer for the causes you care about in your community</li>
<li>Strong sense of belonging through diversity, equity, and inclusion</li>
<li>Greatly discounted room rates for Aparium properties for you and your out-of-town guests</li></ul><br>
<div></div><div>As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.</div></div></div></div></div><div></div>

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

HCA Florida Lake City Hospital​

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a PBX Operator PRN? At HCA Florida Lake City Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Florida Lake City Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator PRN like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p><br>
What will you do in this role?</p><p></p><ul><li><p><br>
Greet callers with hospitality and professionalism</p></li></ul><ul><li><p><br>
Route incoming calls</p></li></ul><ul><li><p><br>
Operate the public address system</p></li></ul><p><br>
What qualifications will you need?</p><ul><li><p><br>
High School Diploma or equivalent is needed</p></li></ul><ul><li><p><br>
Prior customer service or telephone experience is preferred</p></li></ul><p></p><p><br>
HCA Florida Lake City Hospital is a 140+ bed acute care hospital. For over 60 years, we have served Columbia, Hamilton, and Suwannee counties and surrounding communities. Our hospital is a part of HCA Healthcare North Florida. We offer medical and surgical programs including 24-hour emergency care, heart care, interventional cardiology, orthopedics, cancer care, and imaging and rehabilitation services. We are an Accredited Primary Stroke Center by The Joint Commission. We are an Accredited Chest Pain Center by the American College of Cardiology. We have achieved Disease Specific Certification in the treatment of Sepsis by the Joint Commission. For 20 years in a row, we have been named the area's Best of the Best Hospital. We were named an employer of choice in 2019 by the Lake City-Columbia County Chamber of Commerce.</p>
<p>HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator PRN opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Grand Hotel

<div>Property Description:
<div></div><div>
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!</div>
Overview:
<p>
We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.</p>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Excellent communication skills, both verbal and written</li><li>
Previous experience operating a PBX or multi-line phone system preferred</li><li>
Strong customer service skills and the ability to remain calm under pressure</li><li>
Basic computer skills, including proficiency in Microsoft Office and email</li><li>
Ability to work a flexible schedule, including weekends and holidays</li></ul>
Benefits:
<p>
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p><p><br>
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p><ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul><p>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.<br>
<br>
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation<br>
<br>
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</p></div>

Holiday Inn Club Vacations

<div><p>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.</p>
<p>
The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent.</p><br>
<p></p>
<p><b>
COMPANY BENEFITS:</b></p>
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
<p><b>ESSENTIAL DUTIES AND TASKS:
</b></p><ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
<p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p>
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
<p><b>EDUCATION and/or EXPERIENCE</b></p>
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul><br>
<p></p>
<p>
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</p></div>

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