pbx manager

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Muscat is looking for a <b>PBX Agent </b>to join our<b> PBX</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Hotel Group</b></p>
<p>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.</p>
<p>
Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
Scope of Position</b></p>
<p>
The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.</p>
<p><b>
Responsibilities</b></p>
<div>
<ul><li><i>General:
</i></li></ul></div><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li><i>Departmental:
</i></li></ul></div><ul><li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
<li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.</li>
<li>Greet all callers with warm and sincere greeting.</li>
<li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li>
<li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li>
<li>To be able to take messages in writing and ensuring delivery.</li>
<li>To maintain a good working relationship with all departments</li>
<li>To make sure to assist all departments&rsquo; calls when they revert to the board.</li>
<li>Ensure there is sufficient stationary at all times</li>
<li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li>
<li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li>
<li>Assist Reservations Department, Front Office and Room Service when needed</li>
<li>Anticipate and recognize individual guest needs.</li>
<li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li>
<li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li>
<li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li>
<li>Communicate with security as necessary in the event of an emergency.</li>
<li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul><ul><li>Maintain complete knowledge of:</li>
<li>All hotel features/services, hours of operations.</li>
<li>All hotel restaurant food concepts, dress code and ambiance.</li>
<li>All hotel room types, number /names, amenities and locations.</li>
<li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li>
</ul>
<p><b>Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

PBX Agent - Omani National

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 <strong>
  PBX Agent
 </strong>
 to join our
 <strong>
  PBX
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Hotel Group
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 <br/>
 <br/>
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Scope of Position
  <br/>
  <br/>
 </strong>
 The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General:
  </li>
  <li>
   It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  </li>
  <li>
   Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  </li>
  <li>
   Act as a hotel ambassador at all times.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
  </li>
  <li>
   Departmental:
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
  </li>
  <li>
   Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.
  </li>
  <li>
   Greet all callers with warm and sincere greeting.
  </li>
  <li>
   To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
  </li>
  <li>
   To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.
  </li>
  <li>
   To be able to take messages in writing and ensuring delivery.
  </li>
  <li>
   To maintain a good working relationship with all departments
  </li>
  <li>
   To make sure to assist all departments&rsquo; calls when they revert to the board.
  </li>
  <li>
   Ensure there is sufficient stationary at all times
  </li>
  <li>
   Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
  </li>
  <li>
   Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
  </li>
  <li>
   Assist Reservations Department, Front Office and Room Service when needed
  </li>
  <li>
   Anticipate and recognize individual guest needs.
  </li>
  <li>
   Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
  </li>
  <li>
   Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
  </li>
  <li>
   Pass on requests in a timely and accurate manner to appropriate colleagues.
  </li>
  <li>
   Communicate with security as necessary in the event of an emergency.
  </li>
  <li>
   Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
  </li>
  <li>
   Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  </li>
  <li>
   Maintain complete knowledge of:
  </li>
  <li>
   All hotel features/services, hours of operations.
  </li>
  <li>
   All hotel restaurant food concepts, dress code and ambiance.
  </li>
  <li>
   All hotel room types, number /names, amenities and locations.
  </li>
  <li>
   Scheduled daily group activities, names and locations of meeting/banquet rooms
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Hbox Digital

<p><b>Job Summary</b></p><p>We are seeking a skilled <b>Network &amp; VoIP Administrator</b> to manage, maintain, and support the organization&rsquo;s network infrastructure and VoIP communication systems. This role is responsible for ensuring high availability, performance, security, and reliability of all network and voice services in a fast-paced software house environment.</p><p><b>Key Responsibilities</b></p><ul><li>Install, configure, monitor, and maintain network infrastructure including LAN, WAN, Wi-Fi, switches, routers, and firewalls.</li><li>Administer, support, and optimize VoIP systems such as IP PBX, SIP trunks, IP phones, and softphone solutions.</li><li>Monitor network and call quality performance; proactively troubleshoot network connectivity and voice-related issues.</li><li>Implement and maintain network security measures including firewalls, VPNs, access controls, and regular patching.</li><li>Perform routine system maintenance, upgrades, backups, and maintain up-to-date technical documentation.</li><li>Coordinate with vendors and service providers for troubleshooting, escalations, and system enhancements.</li><li>Provide technical support and guidance to internal teams for network and VoIP-related issues.</li><li>Ensure compliance with company IT policies, security standards, and industry best practices.</li><li>Prepare and maintain reports related to network performance, incidents, and system health.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field (or equivalent practical experience).</li><li>Proven experience as a <b>Network Administrator</b>, <b>VoIP Administrator</b>, or similar role in an IT or software house environment.</li><li>Strong understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs, VPNs).</li><li>Hands-on experience with VoIP technologies including SIP, IP PBX systems, call routing, and QoS.</li><li>Experience using network monitoring, troubleshooting, and diagnostic tools.</li><li>Solid understanding of network security concepts and best practices.</li><li>Excellent problem-solving, communication, and documentation skills.</li></ul><p><b>Preferred Skills</b></p><ul><li>Industry certifications such as <b>CCNA, CCNP</b>, or VoIP-related certifications.</li><li>Experience with cloud-based VoIP or Unified Communication platforms.</li><li>Ability to work independently and manage responsibilities during evening or off-hour shifts.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Network & VoIP Administrator

Legacy Ventures

<div><div><div><p><b>Company Overview: </b>We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.</p><p><b>
Summary</b>: The Assistant Front Office Manager is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy</p></div></div><br>
<div><b>
Key Responsibilities:
</b><br>
<ul><li>Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</li><li>Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.</li><li>Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.</li><li>Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.</li><li>Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.</li></ul></div></div>

Assistant Front Office Manager

Spring Hill Suites

<div><div><div><div><div><div><div><p>JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):</p><p>
SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.</p><p>
Professional Experience</p><ul><li>
Preferably 1 year&rsquo;s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field</li></ul><p>
Computer Experience</p><p>
Proficiency in:</p><ul><li>
Microsoft Word</li><li>
Excel</li><li>
Powerpoint</li><li>
Data entry</li><li>
Database management systems</li></ul><p>
Hotel Experience</p><ul><li>
Uses proper telephone etiquette</li><li>
Be flexible and willing to perform other tasks as necessary or requested</li><li>
Wear hotel GSA uniform in compliance with hotel standards</li></ul><p>
TRAINING PROVIDED ON THE FOLLOWING:</p><ul><li>
Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)</li><li>
Determines a guest's reservation status and identifies how long the guest will stay</li><li>
Helps guests complete registration and then assigns rooms accommodating special requests whenever possible</li><li>
Verifies the guest's method of payment and follows established credit-checking procedures</li><li>
Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel</li><li>
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work</li><li>
Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel</li><li>
Presents options and alternatives to guests and offers assistance in making choices</li><li>
Knows the location and types of available rooms as well as the activities and services of the property</li><li>
Assists in pre-registration and blocking of rooms for reservations</li><li>
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures</li><li>
Knows room locations, types of rooms available, and room rates</li><li>
Understands room status and room status tracking</li><li>
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms</li><li>
Takes same day reservations and future reservations when necessary</li><li>
Knows cancellation procedures</li><li>
Generates secure room cards</li><li>
Knows how to use front office equipment</li><li>
Posts Suite Shop purchases to guest folios</li><li>
Posts and files all charges to guest, master, and city ledger accounts</li><li>
Follows procedures for issuing and closing safe deposit boxes</li><li>
Uses proper mail, package, and message handling procedures</li><li>
Reads and initials the pass-on log and bulletin board daily</li><li>
Is aware of daily activities and meetings taking place in the hotel</li><li>
Attends department meetings</li><li>
Coordinates guestroom maintenance work with the engineering and maintenance division</li><li>
Reports any unusual occurrences or request to the manager or assistant manager</li><li>
Knows all safety and emergency procedures</li><li>
Is aware of accident prevention policies</li><li>
Maintains the cleanliness and neatness of the front desk area</li><li>
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts</li></ul><p>
Emotional Intelligence</p><ul><li>
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure</li><li>
Engage every guest in conversation and recognition</li><li>
Resolve any guest issue immediately</li><li>
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests</li><li>
Ability to anticipate guests&rsquo; needs</li><li>
Represents the hotel to the guest throughout all stages of the guest's stay</li><li>
Embraces and respects diversity and multicultural environment</li></ul><p>
Skills</p><ul><li>
Excellent communication; orally and written</li><li>
Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds</li><li>
Able to stand, sit, and walk, for more than 4 hours</li></ul><p>
Education</p><ul><li>
Background screening for previous criminal history</li><li>
Employment may be contingent upon at least 80% score on test on hotel&rsquo;s reservations system (PMS) after training</li><li>
At least a high school diploma or G.E.D.</li></ul><p>
Strengths</p><ul><li>
Mathematical; statistical</li><li>
Social<ul><li><p>
Speaks in guests&rsquo; preferred language</p></li><li><p>
Hotel is a smoke-free property</p></li><li><p>
Creativity</p></li><li><p>
Organizational</p></li><li><p>
Administrative</p></li><li><p>
Sales</p></li><li><p>
Curious about the world and people</p></li></ul></li></ul></div><div>
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Front Desk Agent

Ankura Hospital for Women & Children AS Rao Nagar

<p>Overall supervision, control on functioning of the Department. To attend to patient clarifications with regard to billing.To deal with billing clarifications/ information in respect to various Corporates/ Institutions having tie up with hospital. To follow-up on payment of outstanding dues with empanelled Corporate/ Institutions. To co-ordinate with Third Party Administrations (TPAs) and follow-up on payment of outstanding dues.To monitor the billing process, time taken for preparation of the final bill.To check the bills on a daily basis.To follow-up on dues from patients in case of default in payment. Training of staff in the departmentProvide data for Consultants/Doctors paymentsDefining IP Packages &amp; Tariff and revising them from time to time as per decision of the Management.Any other work assigned by the Management from time to time.</p><p>Job Type: Full-time</p><p>Pay: ₹25,000.00 - ₹40,000.00 per month</p><p>Work Location: In person</p>

IP Billing Manager

Crowne Plaza Hotel

<div><p><b>About Us</b></p>
<p>
At <b>Crowne Plaza</b><b>&reg;</b>, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We&rsquo;re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that&rsquo;s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility &ndash; through hotel colleagues who <b>Dare to Connect!</b>
</p><p><b>Dare to Connect</b> is how we describe the Service Style at Crowne Plaza hotels. It shows we&rsquo;re thinking and acting differently. We&rsquo;re connecting with guests &ndash; and each other &ndash; in a more personal way. We&rsquo;re showing our personalities (and sharing a little of ourselves) and learning more about the other person&hellip; as a person, not as a room number or a co-worker. When we <b>Dare to Connect,</b> it means we:
</p><p><b>Dare to Make the First Move</b>&hellip; we are proactive and positive&hellip; we are the first to greet and say hello, and the first to take action and help our guests.
</p><p><b>Adapt to the Moment</b>&hellip; we might not be mind readers, but we can read our guest&rsquo;s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.
</p><p><b>Relate to Business Needs</b>&hellip; we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what&rsquo;s important.
</p><p><b>Enable Quality Downtime</b>&hellip; we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.
</p><div><p><b>Duties and responsibilities</b></p>
</div>
<p>Financial returns:</p>
<ul>
<li>Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.</li>
<li>Oversee night audit function and preparation of daily financial reports.</li>
<li>Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.</li>
</ul>
<p></p><p>People:</p>
<ul>
<li>Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
</li><li>Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
</li><li>Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.</li>
</ul>
<p>Guest experience:</p>
<ul>
<li>Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
</li><li>Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
</li><li>Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.</li>
</ul>
<p></p><p>Responsible business:</p>
<ul>
<li>Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.</li>
<li>Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
</li><li>Perform other duties as assigned. May also serve as manager on duty.</li>
</ul>
<p></p><div><p><b>Accountability</b></p>
</div>
<p>This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors.
</p><p></p><div><p><b>Qualifications</b> and requirements</p>
</div>
<p>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.</p>
<p><b>
What we offer</b></p>
<p>
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What&rsquo;s more, because your career will be as unique as you are, we&rsquo;ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG&reg; brand belongs to the IHG&reg; family of brands, you&rsquo;ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6845 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG&reg; and at IHG we&rsquo;ll make sure you&rsquo;ll have room to be yourself. Find out more about joining us today by going to <b>careers.ihg.com</b></p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Assistant Front Office Manager - Crowne Plaza Madinah

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