people operations manager

Thndr

<div><h1 class="jobSectionHeader">About The Role</h1>
We&rsquo;re looking for a dynamic People Operations Manager to lead and elevate our People Operations department. This individual will report to our People &amp; Culture Consultant and they will be spearheading people operations as a function.<h1 class="jobSectionHeader">
What You'll Do</h1><ul><li>
1. Payroll Operations Supervision:<ul><li>
Oversee and ensure the accurate collection and verification of payroll-related information across Egypt.</li><li>
Supervise the end-to-end payroll process, ensuring timely and precise execution while identifying opportunities for process improvements and automation.</li><li>
Address payroll-related inquiries from employees and managers, ensuring compliance with local labor laws and continuously enhancing efficiency and accuracy in payroll operations.</li></ul></li><li>
2. Onboarding and Offboarding:<ul><li>
Take ownership of the end-to-end onboarding process for new hires, including designing, documenting, and continuously improving the onboarding framework to enhance employee experience and operational efficiency.</li><li>
Develop and manage the offboarding process, ensuring smooth transitions while maintaining compliance with internal policies and external regulations, and proactively identifying areas for process optimization and automation</li></ul></li><li>
3. Insurance and Compliance:<ul><li>
Liaise with the insurance office to handle Forms 1, 2, and 6 appropriately.</li><li>
Ensure all processes are compliant with Egypt's labor law and other relevant legal requirements.</li></ul></li><li>
4. Process Improvement:<ul><li>
Enhance existing People Operations processes in Egypt.</li><li>
Develop and implement strategies to elevate the People Operations function to the next level.</li></ul></li><li>
5. Employee Support:<ul><li>
Provide support and guidance to employees and managers regarding People Operations policies and procedures.</li></ul></li><li>
6. Legal and Regulatory Compliance:<ul><li>
Ensure thorough understanding and application of Egypt's labor law in all relevant People Operations processes</li><li>
Work closely with our Legal department to ensure compliance with people and culture regulations across all our operational countries.</li></ul></li></ul><h1 class="jobSectionHeader">
What You'll Need</h1><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field, with 10+ years of experience in People Operations, HR, or a similar role.</li><li>
Proven expertise in payroll, benefits administration, and onboarding/offboarding processes, especially in Egypt, with a strong understanding of regional labor laws.</li><li>
Skilled in managing employee relations, resolving workplace issues, and fostering a supportive work environment.</li><li>
Exceptional leadership, team management, and communication skills, with a conscientious approach to follow-through and embedding these behaviors within the team.</li><li>
Analytical and problem-solving abilities, with a keen attention to detail and organizational skills.</li><li>
High agency and adaptability, thriving in fast-paced, dynamic startup environments.</li></ul><h1 class="jobSectionHeader">
Who Are We?</h1>
Thndr was founded with the dream to democratize access to investing through smart tech and human design, which is just a fancy way of saying giving anyone with a smartphone easy access to preserve and grow their wealth. At the same time, we&rsquo;re promoting local investment products to propel the economies that we serve
History has shown that investing is the single greatest way to build long term wealth - but before Thndr, only a very small percentage of people had access to investing due to:<ul><li>
High barriers to entry - In the form of minimum account balances, brick and mortar onboarding and low financial literacy.</li><li>
Irrelevant experience - Catered towards traders and financial experts, therefore alienating the majority of the population.</li><li>
Fragmented offering - Investment products are not gathered in a single outlet.</li></ul>
On our short journey we&rsquo;ve validated that there is a need for our solution, as illustrated by these key figures:<ul><li>
3 million app downloads</li><li>
$8.8bn in annualized traded value</li><li>
#1 platform in terms of traded value</li><li>
84% of our users are investing for the first time</li><li>
65% of our users come from outside of capital cities and have previously had limited access to financial institutions</li></ul>
Building on our success with Thndr, we are continuing to change culture and break down barriers by launching Rumble, the first-of-its-kind subscription-based investment recommendations platform.
Rumble was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
You can consider Rumble your new financial advisor. Going beyond traditional investment advice, offering long- and short-term investment recommendations and financial content through engaging articles and videos that can guide users on their financial journey and maximize their returns.
We&rsquo;re proud of how far we&rsquo;ve come and the size of our impact in just a few years - but we&rsquo;re just getting started and are excited for what&rsquo;s to come.
It&rsquo;ll take a lot of passion, bold risks, and hard work to fulfill our mission of democratizing investing in MENA and giving everyone an equal opportunity to generate and grow their wealth.
At Thndr, we&rsquo;re looking for people invigorated by our mission, not just those who simply check off all the boxes. We&rsquo;re looking for people that are hungry to become agents of change and that understand the huge responsibility associated with dealing with people&rsquo;s money.
Join us if you&rsquo;re ready to be one of the first to build the premier trading platform in the MENA region. Apply now and help shape the future of trading!</div>

People Operations Manager

Fuse Finance

<div>
 
 About Fuse
 
 
 
 Fuse is rebuilding clearing from the ground up. Fintech has gone global and emerging markets have become
 
 growth
 
 markets, transitioning from high risk jurisdictions to must have corridors, but clearing banks haven't evolved. We believe the clearing stack needs to be rebuilt. Treasury pooling and/or stablecoins fix surface level issues, but no one is rebuilding the underlying infrastructure in each market - from correspondent nostro account networks to clearing on local central banks.
 
 
 We're building a new type of clearing bank, connecting globally important growth markets (such as the Middle East, China, India, Turkey and many more) to G7 currencies through named virtual accounts in every jurisdiction. We take quality very seriously - using our own direct central bank clearing where possible, applying for global banking licenses, operating a universal reliance KYC model - all to ensure the same few lines of code enables a correctly named payment from a local account in every market, making us the ideal clearing partner for any cross border payment.
 
 
 
 The role
 
 
 
 We're looking for an
 
 People Operations Manager
 
 to join our Dubai HQ and make Fuse an exceptional place to work &mdash; both in how our office runs and in how our people experience life at Fuse.
 
 
 You'll be responsible for ensuring our flagship office is smooth, well-equipped, and energising, while also driving key people operations initiatives &mdash; from onboarding and employee engagement to supporting recruitment and talent processes. You'll be the bridge between our physical environment and our people experience, ensuring both are world-class.
 
 
 Your day to day will include:
 
 
 <ul>
 <li>
 Overseeing the smooth daily running of the Fuse HQ, ensuring the office is always clean, organised, and ready for action.
 </li>
 <li>
 Liaising with cleaning, maintenance, and building management teams to keep the space in top shape.
 </li>
 <li>
 Managing office supplies and keeping fridges, coffee machines, and snacks stocked.
 </li>
 <li>
 Preparing the office for meetings, events, and visitors &mdash; from board meetings to team socials.
 </li>
 <li>
 Coordinating office events and initiatives to make the workplace fun, collaborative, and motivating.
 </li>
 <li>
 Managing relationships with suppliers and service providers.
 </li>
 <li>
 Handling people operations admin, including visa applications, onboarding paperwork, and HR systems updates.
 </li>
 <li>
 Supporting recruitment activities, from scheduling interviews to liaising with candidates.
 </li>
 <li>
 Owning the onboarding experience for new hires in Dubai and ensuring global hires have a consistent, high-quality experience.
 </li>
 <li>
 Driving employee engagement initiatives and acting as a culture champion within the business.
 </li>
 <li>
 Maintaining accurate people data and supporting the implementation of policies and processes.
 
 
 </li>
 </ul>
 This is an opportunity to create a workplace where people love to be, while ensuring both operational excellence and a standout employee experience.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in office management, people operations, or a combined operations role.
 </li>
 <li>
 Experience supporting HR processes such as onboarding, visa applications, and employee engagement initiatives.
 </li>
 <li>
 Strong organisational skills with the ability to manage multiple priorities.
 </li>
 <li>
 Excellent interpersonal skills and a high level of discretion when handling confidential information.
 </li>
 <li>
 Comfortable working independently and taking ownership of both office and people operations.
 </li>
 <li>
 Thrives in a fast-paced, high-growth environment.
 </li>
 <li>
 Strong bias to execution &mdash; you get things done quickly and to a high standard.
 
 
 </li>
 </ul>
 
 Bonus points for:
 
 
 
 <ul>
 <li>
 Experience in a high-growth fintech, tech, or startup environment.
 </li>
 <li>
 Knowledge of UAE labour laws and visa processes.
 </li>
 <li>
 Experience coordinating recruitment activities or managing HR systems.
 </li>
 <li>
 Previous experience in culture, employee experience, or event management roles
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A Macbook
 </li>
 <li>
 Opportunity to travel (if applicable)
 </li>
 <li>
 Unlimited vacation time
 </li>
 <li>
 Private Healthcare
 </li>
 <li>
 Employee stock ownership (ESOP)
 </li>
 <li>
 Flexible working and autonomy
 </li>
 <li>
 Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you
 </li>
 <li>
 Wellness days - we believe you can only work your best when you feel your best, and we know working at Fuse is intense, so we offer 3 wellness days every quarter where you can take time to re-energise
 </li>
 </ul>
</div>

People Ops

<div>
 
 On behalf of our exclusive client, a confidential and newly established PIF-owned company, we are seeking a hands-on and dynamic HR Manager for a critical 6-month contract. This is a rare opportunity to join a landmark venture at its inception and help establish its core people operations.
 
 
 
 
 
 Our client is poised to become a major entity within Saudi Arabia's dynamic economic landscape. Backed by a significant PIF investment and aligned with the ambitious goals of Vision 2030, the organization is building its foundational team in Jeddah.
 
 
 
 
 
 As the HR Manager, you will be the operational backbone of the People function. Working closely with the senior leadership team, you will drive the day-to-day HR activities that are essential for building a thriving organization. This role is perfect for a proactive HR generalist who excels at turning strategy into action and is passionate about creating an exceptional employee experience from day one.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 HR Operations:
 
 Establish and manage all core HR operations, including employee onboarding/offboarding, payroll coordination, benefits administration, and HRIS management.
 </li>
 <li>
 
 Full-Cycle Recruitment:
 
 Drive the end-to-end recruitment process for key roles, from sourcing and interviewing to offer management and onboarding.
 </li>
 <li>
 
 Employee Relations:
 
 Serve as the primary point of contact for employee inquiries and concerns, fostering a positive and compliant work environment.
 </li>
 <li>
 
 Policy Implementation:
 
 Support the development and lead the implementation of HR policies and procedures, ensuring all employees are informed and compliant.
 </li>
 <li>
 
 Performance &amp; Engagement:
 
 Implement performance management cycles and employee engagement initiatives to help build a culture of high performance and collaboration.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience (Must-Haves):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business, or a related field.
 </li>
 <li>
 A minimum of 4+ years of experience as an HR Generalist or HR Manager.
 </li>
 <li>
 Strong, hands-on experience across the full range of HR functions, particularly in recruitment and employee relations.
 </li>
 <li>
 Excellent knowledge of Saudi Labour Law and its practical application.
 </li>
 <li>
 Experience working in a fast-paced, dynamic business environment is essential.
 </li>
 </ul>
 
 
 
 
 
 The Ideal Candidate:
 
 
 <ul>
 <li>
 You are highly organized, with exceptional attention to detail.
 </li>
 <li>
 You are a strong communicator and relationship-builder who can effectively partner with employees at all levels.
 </li>
 <li>
 You are proactive and resourceful, with a proven ability to manage multiple priorities simultaneously.
 </li>
 <li>
 Fluency in both English and Arabic is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 GRG Executive Search is the exclusive recruitment partner for this assignment. All applications will be treated with the strictest confidence.
 
 
</div>

HR Manager Saudi National (6-Months Contract)

IDinsight

<div>
 
 
 About the Manager, Global People Operations role
 
 
 
 Our Global People Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-regional team at the cutting edge of how evidence is used to improve global development programs. This team&rsquo;s mandate is to attract top talent, create the best place to thrive at work, and develop the processes to allow IDinsight teams to focus on achieving social impact.
 
 
 
 
 
 Our team is currently looking for a Manager, Global People Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done hybrid environment, and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who can contribute to the team&rsquo;s strategy and high-level processes while also being able to quickly translate ideas into action and execute accordingly. They will be required to proactively step in to lead, support and coach teammates to ensure we get stuff done (GSD).
 
 
 
 
 
 The Manager, Global People Operations will be responsible for the following workstreams:
 
 
 
 
 
 
 
 People operations
 
 
 
 <ul>
 <li>
 Oversee the core people operations function, ensuring smooth execution of recruitment, performance , and organizational policies.
 </li>
 <li>
 Manage the payroll team across all IDinsight offices, ensuring timely, accurate, and compliant processing, overseeing knowledge management systems, approving payroll records.
 </li>
 <li>
 Lead the global recruitment function, by implementing improvements that attract top talent, running as-needed hiring drives, and supporting regional recruitment teams whenever necessary.
 </li>
 <li>
 Manage the administration of employee benefits, including health insurance, leaves, and stipends; maintain strong relationships with our external brokers and benefits providers to ensure comprehensive, cost-effective coverage.
 </li>
 <li>
 Lead periodic reviews of benefit offerings to align with organizational values and market standards.
 </li>
 <li>
 Oversee global mobility processes, coordinating with PEOs/ EORs to ensure legal resource engagement and compliance in the countries where we work.
 </li>
 <li>
 Develop and maintain global and local HR policies, handbooks, and guidelines to ensure legal compliance and cultural fit, in coordination with the Policy Review Committee.
 </li>
 </ul>
 
 
 
 
 
 
 Strategic alignment
 
 
 
 <ul>
 <li>
 Lead priority projects and strategic planning processes related to IDinsight&rsquo;s global people operations systems, particularly in the areas of recruitment, payroll, and legal employment frameworks.
 </li>
 <li>
 Ensure priorities align with the broader Global &amp; Regional Operations teams, and collaborate across departments to drive execution.
 </li>
 <li>
 Implement initiatives and build systems, in conjunction with applicable stakeholders or contributors, that focus on further improving IDinsight&rsquo;s organizational culture and the IDinsighter experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Required qualifications
 
 
 <ul>
 <li>
 5-10 years of relevant experience with People Operations in global organizations;
 </li>
 <li>
 Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
 </li>
 <li>
 Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
 </li>
 <li>
 Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management);
 </li>
 <li>
 Strong desire for professional growth and development, with track record of openness to give and receive feedback;
 </li>
 <li>
 People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates&rsquo; victories, concerns, and needs;
 </li>
 <li>
 Strong ability to maintain integrity and confidentiality in complex situations;
 </li>
 <li>
 Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
 </li>
 <li>
 Enthusiasm and track record working effectively with international, cross-cultural, and diverse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired qualifications
 
 
 <ul>
 <li>
 Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, Lattice, and Slack preferred.
 </li>
 <li>
 Knowledge of and/or experience with employment, immigration, and related compliance requirements for U.S. nonprofit entities operating internationally.
 </li>
 <li>
 Knowledge and experience of labor compliance
 </li>
 <li>
 Technical skills in Microsoft and Google Suites, Airtable, and data analysis
 </li>
 <li>
 (Bonus) Knowledge of and/or experience of business operations including non-financial compliance in Local and/ or Global Organizations.
 </li>
 </ul>
 
 
 
 
 
 Nuts &amp; bolts
 
 
 
 
 Location
 
 
 
 This position is based in IDinsight&rsquo;s Delhi, India office.
 
 
 
 
 
 
 Start date
 
 
 
 The start date of this position is
 
 August 2025
 
 with preference for candidates that can start immediately. We expect a
 
 2 year minimum commitment
 
 , with regular professional development conversations and potential for a long-term career at IDinsight.
 
 
 
 
 
 
 Work authorization
 
 
 
 IDinsight is currently looking to hire a candidate who has work authorization in India.
 
 
 
 
 
 
 Compensation
 
 
 
 Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.
 
 
 
 
 
 Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations.
 
 
 
 
 
 
 How to apply
 
 
 
 Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you&rsquo;re applying for. A customized cover letter is an important part of IDinsight&rsquo;s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.
 
 
 
 
 
 More information, including details on IDinsight&rsquo;s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to careers@IDinsight.org.
 
</div>

Manager, Global People Operations

Dr Waseem Fitness (Ginnastic Group)

Dr.Waseem Fitness (DWF) is Pakistan&rsquo;s largest fitness and coaching platform, where our passion drives us to help people transform their lives for the better. We are a dedicated group of individuals committed to positively impacting society.We value people, results, changing lives, transparency, freedom, efficiency, self-learning, collaboration, directness, kindness and diversity. We welcome you to join our team if these values match your personality, work ethic, and personal goals.The HR Manager to lead our Human Resources function. The ideal candidate will oversee all aspects of HR operations including recruitment, employee engagement, performance management, and HR policies, to support a high-performance cultureJob Title: Manager People &amp; HR (Salary range 60K &ndash; 80K)Location: Bahria Town, Phase-7, RawalpindiKey Responsibilities:<ul><li>Lead end-to-end recruitment process: job postings, screening, interviewing, onboarding</li><li>Oversee performance management and appraisal systems</li><li>Maintain a positive and productive work culture through engagement initiatives</li><li>Ensure compliance with HR best practices</li><li>Handle employee grievances, disciplinary procedures, and conflict resolution</li><li>Maintain HR records and reports (files, attendance, leaves, etc.)</li><li>Work closely with department heads to understand staffing needs and business goals</li></ul>Required Qualification &amp; Experience:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in HR, Business Administration, or related field</li><li>5+ years of experience in an HR management role and can work independently</li><li>Strong understanding of HR systems, labor laws, and HR best practices</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in HR software and MS Office</li></ul>What We Will Offer&middot; &#65279;&#65279;Competitive salary based on experience.&middot; We will give you a FREE Gym membership for you and a friend! Get your workout in during lunch or after your shift.&middot; We work hard to play hard... take your vacation! PTO &amp; Paid Holidays. Vacation days improve overall well-being!Please apply at hrdeptdwf@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>HR: 5 years (Required)</li></ul>Work Location: In personApplication Deadline: 15/09/2025 Expected Start Date: 01/09/2025

Manager People

Order.co

<div>
 
 Order.co is a B2B Ecommerce Platform that simplifies purchasing.
 
 
 
 
 Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows&mdash;we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step &ndash; requisition, approval, payment, and reconciliation &ndash; is curated and automated to make purchasing across all your vendors, locations and teams as easy as purchasing for your personal lives.
 
 
 
 
 Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We&rsquo;re seeking a proactive Senior People Operations Specialist to join our People Team in NYC. Reporting to the Senior Manager, People Operations, you'll support essential People functions - from HR administration and payroll to office management, event coordination, and strategic HR projects. If you're detail-oriented, hyper-organized, and passionate about creating exceptional employee experiences, we'd love to meet you! Please note, this opportunity will be based on-site at our NYC office location in Flatiron.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 
 
 Being in the office!
 
 Due to the nature of the role, this person will be stationed in our NYC headquarters in Flatiron 5 days/week.
 
 
 
 </li>
 <li>
 
 
 HR administration &amp; onboarding:
 
 Assist with personnel file management, reimbursements / stipend tracking, background checks, employment verifications, mailed compliance notices, etc. Support all onboarding and offboarding processes, including documentation, new hire swag and brand asset management, and HRIS updates.
 
 
 
 </li>
 <li>
 
 
 Office operations &amp; events:
 
 You will ensure a clean, organized, fully functional office, which includes managing supplies, scheduling maintenance, stocking snacks, fielding mail and packages, coordinating visitor check-in, and ad hoc requests. You will also plan and execute in-person and remote team-building activities, company celebrations, and staff meetings.
 
 
 
 </li>
 <li>
 
 
 Payroll processing:
 
 Process payroll accurately and on-time, including timesheets, pay, benefits deductions, bonuses, and reimbursements.
 
 
 
 </li>
 <li>
 
 
 Recruitment support:
 
 Draft and post job descriptions, screen resumes, and coordinate interview logistics.
 
 
 
 </li>
 <li>
 
 
 HR projects:
 
 Participate in ad hoc HR projects such as employee engagement initiatives, diversity and inclusion programs, and process improvement efforts.
 
 
 
 </li>
 <li>
 
 
 Confidentiality &amp; compliance:
 
 Uphold the highest standards of confidentiality and professionalism in handling sensitive employee and candidate information.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 
 You&rsquo;re an experienced People Operations professional, having spent 2+ years supporting internal teams&rsquo; day-to-day People Operations, with a strong background in onboarding, payroll, benefits, recruiting, and HR administration.
 
 
 
 </li>
 <li>
 
 You have experience with office administration and vendor management, and you&rsquo;re not afraid to roll up your sleeves to get the job done.
 
 
 
 </li>
 <li>
 
 You&rsquo;re comfortable navigating high-volume coordination with data integrity and attention to detail.
 
 
 
 </li>
 <li>
 
 You love the creative challenge of maintaining strong culture and engagement in the context of remote work.
 
 
 
 </li>
 <li>
 
 You build relationships and foster trust quickly and easily, and team members are comfortable coming to you with a variety of questions, concerns, and suggestions.
 
 
 
 </li>
 <li>
 
 You&rsquo;re an incredibly thoughtful and empathetic written/verbal communicator who can comfortably interface with folks at all levels of the organization.
 
 
 
 </li>
 <li>
 
 You operate with immense discretion and care when faced with complex employee matters.
 
 
 
 </li>
 <li>
 
 You are able to prioritize autonomously, and you&rsquo;re eager to ask for help when you need it.
 
 
 
 </li>
 <li>
 
 Proficiency in using HR software (or the desire to learn), applicant tracking systems (ATS), and Google Suite.
 
 
 
 </li>
 <li>
 
 Familiarity with employment laws and regulations is a plus
 
 
 
 </li>
 <li>
 
 Physical demands associated with this position include standing, walking, carrying, lifting, reaching, pushing, and pulling.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What You&rsquo;ll Receive
 
 
 
 
 <ul>
 <li>
 
 A competitive compensation package including stock options
 
 
 
 </li>
 <li>
 
 Robust medical, dental, vision, and wellness benefits
 
 
 
 </li>
 <li>
 
 Flexible time off policies
 
 
 
 </li>
 <li>
 
 Employer-sponsored 401(k)
 
 
 
 </li>
 <li>
 
 The anticipated annual base salary range for this role is $85,000-$100,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
 
 
 
 </li>
 </ul>
 
 
 
 
 
 Order is an equal opportunity employer. Applicants&rsquo; qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
 
 
 
</div>

Senior People Operations Specialist

Epsilon

<div>
 
 
 About Business Unit:
 
 
 
 
 
 
 SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
 
 
 
 
 
 We are seeking a highly motivated and skilled People/Operations Manager to join our Epsilon People Cloud Customer Client Delivery Team. The main objective of this role is to drive customer delight through high-quality, value driven service delivery and robust operational management.
 
 
 
 
 
 
 Why we are looking for you?
 
 
 
 
 
 
 As an
 
 Operations Manager
 
 , you will be responsible for
 
 end-to-end support
 
 of Epsilon product solutions. You will oversee
 
 client delivery
 
 , manage
 
 production operations
 
 , and lead
 
 people management
 
 efforts to ensure optimal team performance and client satisfaction.
 
 
 This role requires collaboration with cross-functional teams to review
 
 production incidents
 
 , coordinate
 
 issue resolution
 
 and
 
 root cause analyses (RCA)
 
 , and ensure alignment to
 
 Service Level Agreements (SLAs)
 
 . A solid foundation in the
 
 ITIL framework
 
 is essential, as the role covers multiple service management functions.
 
 
 
 
 
 
 What will you do?
 
 
 
 
 
 <ul>
 <li>
 Provide
 
 oversight for client delivery
 
 and ensure successful execution of services in alignment with SLAs.
 </li>
 <li>
 Lead and manage production support processes including
 
 incident management
 
 ,
 
 problem management
 
 , and
 
 defect tracking
 
 .
 </li>
 <li>
 Coordinate with internal teams and stakeholders for
 
 issue resolution
 
 and delivery escalations.
 </li>
 <li>
 Drive the
 
 release and deployment process
 
 , ensuring seamless transition of new features and fixes to production.
 </li>
 <li>
 Handle
 
 client service requests
 
 , ensuring timely and accurate responses aligned with customer expectations.
 </li>
 <li>
 Manage periodic
 
 Product upgrades, Production Maintenance
 
 , Data Compliances, Vulnerability Management etc.
 </li>
 <li>
 Review &amp; oversee
 
 functional, regression and exploratory testing
 
 activities post any production changes.
 </li>
 <li>
 Manage
 
 transition activities
 
 , ensuring new clients or projects are onboarded effectively.
 </li>
 <li>
 Lead
 
 service validation and reporting
 
 to monitor performance and identify areas for improvement.
 </li>
 <li>
 Champion
 
 knowledge management
 
 practices to build team capability and reduce repeat issues.
 </li>
 <li>
 Identify and implement
 
 Continuous Service Improvement (CSI)
 
 initiatives to enhance service quality and efficiency.
 </li>
 <li>
 Lead
 
 people management
 
 responsibilities including performance management, team development, and engagement.
 </li>
 </ul>
 
 
 
 
 
 What will you enjoy in this role?
 
 
 
 
 
 <ul>
 <li>
 
 Drive Efficiency Improvements
 
 : Contribute to and plan initiatives focused on improving operational efficiency through
 
 cross-training
 
 ,
 
 knowledge management
 
 , and
 
 process optimization
 
 .
 </li>
 <li>
 
 Identify Automation Opportunities
 
 : Proactively
 
 identify and implement automation solutions
 
 to reduce manual effort, minimize errors, and enhance overall performance.
 </li>
 <li>
 
 Foster Self-Development
 
 : Commit to personal growth by actively exploring new learning opportunities through both
 
 formal training programs
 
 and
 
 informal development channels
 
 .
 </li>
 <li>
 
 Promote Employee Engagement
 
 : Actively participate in and encourage team involvement in
 
 organizational initiatives
 
 and
 
 employee engagement activities
 
 to foster a positive work environment.
 </li>
 <li>
 
 Support Talent Acquisition &amp; Development
 
 : Contribute to
 
 hiring efforts
 
 and lead or support
 
 skill enhancement initiatives
 
 that build team capabilities and future readiness.
 </li>
 <li>
 
 Champion Continuous Improvement
 
 : Make a meaningful impact by
 
 challenging the status quo
 
 constructively, identifying areas for improvement, and recommending practical, innovative solutions that benefit the team and Epsilon as a whole.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in
 
 Operations Management
 
 ,
 
 Client Delivery
 
 , or similar roles in a service driven environment.
 </li>
 <li>
 Solid understanding of
 
 ITIL processes
 
 and standard methodologies.
 </li>
 <li>
 Demonstrated ability to manage
 
 production support operations
 
 , including incident and problem management.
 </li>
 <li>
 Effective leadership skills with a track record of
 
 managing teams
 
 , including performance reviews and career development.
 </li>
 <li>
 Exceptional
 
 communication
 
 ,
 
 collaboration
 
 , and
 
 problem-solving
 
 abilities.
 </li>
 <li>
 Experience coordinating with
 
 cross-functional and geographically distributed teams
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Educational Qualifications &ndash; bachelor&rsquo;s or master&rsquo;s degree in computer science
 </li>
 <li>
 Experience Level &ndash; 10-12 Years (IT Service Delivery/Operations MGMT)
 </li>
 <li>
 ITIL Foundation, Project Management or higher certification.
 </li>
 <li>
 Experience in SaaS/Cloud-based environments or enterprise-level service delivery.
 </li>
 <li>
 Exposure to customer relationship management and stakeholder engagement in a client-facing role.
 </li>
 <li>
 Solid Technical Background in L1, L2, and L3 Application Support, with a deep understanding of production operations and issue resolution across support tiers.
 </li>
 <li>
 Proven Experience in Transitioning production operations activities, including knowledge transfer, process handover, and steady-state setup.
 </li>
 </ul>
 
 Familiarity with:
 
 <ul>
 <li>
 
 ETL processes
 
 </li>
 <li>
 
 Cloud environments
 
 ,
 
 data centres
 
 , and
 
 network/infrastructure components
 
 </li>
 <li>
 
 Business Continuity Planning (BCP)
 
 strategies
 </li>
 <li>
 Proficient in
 
 Microsoft Office tools
 
 for documentation, reporting, and stake-holder communication.
 </li>
 <li>
 Working knowledge of at least one leading
 
 ITSM (IT Service Management) platform
 
 such as
 
 ServiceNow
 
 ,
 
 BMC Remedy
 
 or equivalent.
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 
 
 
 <ul>
 <li>
 Demonstrates professionalism and integrity in all interactions and decisions.
 </li>
 <li>
 A self-starter with a proactive mindset and strong sense of ownership.
 </li>
 <li>
 Possesses excellent verbal and written communication skills in English.
 </li>
 <li>
 Highly organized, with proven ability to coordinate and manage tasks across multiple team members and stake-holders.
 </li>
 <li>
 Committed to continuous learning and fostering both individual and team development.
 </li>
 <li>
 Adaptable and agile, able to quickly respond to changes in technology and business requirements.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to diagnose issues and propose effective solutions.
 </li>
 </ul>
 
 
</div>

Operations Manager

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