performance improvement manager

Foundever

<div>
 <p>
  We are looking for a talented and accomplished
  <strong>
   Performance Improvement Manager
  </strong>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   As a Performance Improvement Manager, Your Daily Responsibilities Will Include
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Manager of Performance Improvement is responsible for executing performance improvement initiatives to enhance client satisfaction, productivity, and profitability. This role involves close collaboration with operations to ensure standards and customer expectations are met and partnering with Continuous Improvement (CI) to assess the impact of solutions and drive client outcomes.
 </p>
 <ul>
  <li>
   Performance Monitoring &amp; Evaluation
  </li>
  <li>
   Quality Assurance and Control
  </li>
  <li>
   Feedback &amp; Improvement Initiatives
  </li>
  <li>
   Performance Reporting &amp; Communication
  </li>
  <li>
   Change Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To succeed in the role, you will need to have
  </strong>
 </p>
 <ul>
  <li>
   Excellent conversational and written knowledge in English
  </li>
  <li>
   Statistical Analysis tools (Minitab, R, Python, Power BI)
  </li>
  <li>
   ICoach and RCA tools (Fishbone, VBM, Impact Calculator)
  </li>
  <li>
   Six Sigma, ISO and COPC certifications are an asset
  </li>
  <li>
   Experience with various types of improvement approaches: Continuous improvement projects and Kaizen events.
  </li>
  <li>
   Good understanding of management of key financial metrics, such as cost, gross margin, and revenue
  </li>
  <li>
   Ability to persuade and skills to negotiate to manage and build consensus through storytelling and partnerships with Continuous Improvement departments, COE (products), operations, account management, and sales
  </li>
  <li>
   Knowledge of Operations and Account Management processes
  </li>
  <li>
   Ability to translate statistical and analytical data into cohesive story/ journey map
  </li>
  <li>
   Market intelligence (competitors, trends, etc.)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ul>
  <li>
   Min 3 years Contact Centre management experience
  </li>
  <li>
   Bachelor&rsquo;s Degree or equivalent
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary in Euros
  </li>
  <li>
   Additional bonuses
  </li>
  <li>
   Private healthcare &amp; dental insurance
  </li>
  <li>
   Growth opportunities through various development programs
  </li>
  <li>
   Fun and engaging company-wide initiatives, including our EverBetter wellness program
  </li>
  <li>
   Job stability
  </li>
  <li>
   Life-long skills and experience
  </li>
  <li>
   Excellent work culture
  </li>
 </ul>
 <p>
  <strong>
   Go further with Foundever&reg;
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Apply today!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About us
  </strong>
 </p>
 <p>
  Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 </p>
</div>


Performance Improvement Manager

Deloitte

<div>
 <p>
  <strong>
   VCS (Value Creation Services) &ndash; Senior Manager &ndash; Procurement, Supply Chain &amp; Local Content
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Deloitte
  </strong>
  : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our Purpose
  </strong>
 </p>
 <p>
  Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our shared values guide the way we behave to make a positive, enduring impact:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the way
  </li>
  <li>
   Serve with integrity
  </li>
  <li>
   Take care of each other
  </li>
  <li>
   Foster inclusion
  </li>
  <li>
   Collaborate for measurable impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  During your tenure as a Senior Manager, you will play a pivotal leadership role in the Performance Improvement practice, with a strong focus on procurement and local content. You will lead complex, high-impact engagements across the Middle East region, predominantly in KSA, driving sustainable EBITDA and working capital improvements through pragmatic, private equity-style interventions. You will be responsible for shaping strategy, managing senior client relationships, and leading multi-disciplinary teams to deliver measurable business outcomes. The team helps clients with rapid assessment of maturity; cost reduction; local content improvement, working capital optimization; and business model transitions, transformations, and modernization.
 </p>
 <p>
  You will demonstrate and develop your capabilities in the following areas:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the identification, quantification, and delivery of high-value performance improvement initiatives focused on procurement, supply chain and local content, ensuring alignment with client strategic objectives.
  </li>
  <li>
   Oversee the end-to-end delivery of multiple, complex performance improvement projects across diverse sectors and geographies, ensuring quality, timeliness, and client satisfaction.
  </li>
  <li>
   Build and maintain trusted, senior-level client relationships by deeply understanding their business challenges and acting as a strategic advisor.
  </li>
  <li>
   Drive business development efforts by developing and executing go-to-market strategies, expanding Deloitte&rsquo;s footprint in procurement and local content advisory services.
  </li>
  <li>
   Mentor, coach, and develop managers and senior consultants, fostering a high-performance culture and supporting career progression.
  </li>
  <li>
   Contribute to thought leadership and practice development, sharing insights and best practices internally and externally.
  </li>
  <li>
   Leverage Deloitte&rsquo;s global network and resources to bring innovative solutions and capabilities to clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership Capabilities:
  </strong>
 </p>
 <ul>
  <li>
   Builds own understanding of our purpose and values; explores opportunities for impact.
  </li>
  <li>
   Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
  </li>
  <li>
   Understands expectations and demonstrates personal accountability for keeping performance on track.
  </li>
  <li>
   Actively focuses on developing effective communication and relationship-building skills.
  </li>
  <li>
   Understands how their daily work contributes to the priorities of the team and the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   12+ years of total work experience, including at least 7 years in operations improvement or procurement advisory roles within consulting or corporate environments.
  </li>
  <li>
   Proven track record in leading rapid procurement and supply chain diagnostics, performance improvement, cost reduction implementation, local content assessments.
  </li>
  <li>
   Deep functional expertise in local content, strategic sourcing, spend analysis, supplier relationship management, contract management, digital procurement transformation, procurement governance, and operating models.
  </li>
  <li>
   Bachelor&rsquo;s degree from a reputable university (2.1 or above), preferably in Business, Engineering, or related fields. Master&rsquo;s degree and relevant professional certifications (e.g., CIPS, PMP) are highly desirable.
  </li>
  <li>
   Strong analytical skills with the ability to synthesise complex, unstructured information and develop actionable insights.
  </li>
  <li>
   Comfortable discussing detailed financial impacts of cost and working capital initiatives on client financial statements.
  </li>
  <li>
   Sector specialism in Manufacturing, Oil &amp; Gas, Technology, Media and Telecommunications, Transportation and Logistics is advantageous.
  </li>
  <li>
   Demonstrated ability to lead initiatives from conception through to realisation, managing multiple stakeholders and complex project dynamics.
  </li>
  <li>
   Experienced in applying diverse procurement performance improvement methodologies and tailoring approaches to client needs.
  </li>
  <li>
   Exceptional interpersonal skills with the ability to influence and negotiate at senior client and internal levels.
  </li>
  <li>
   Proven leadership in managing, coaching, and developing high-performing teams.
  </li>
  <li>
   Advanced proficiency in Microsoft Excel, PowerPoint, and Word; experience with business intelligence tools (e.g. PowerBI, Tableau) is a plus.
  </li>
  <li>
   Excellent written and verbal communication skills in English; fluency in Arabic is mandatory.
  </li>
  <li>
   Willingness and ability to travel extensively across the Middle East region.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Manager – Procurement, Supply Chain & Local Content

Jadeer

<div><p>Are you an analytical and adaptable professional ready to elevate organizational performance in a dynamic, globally recognized translation and localization company? Future Group invites you to join our innovative team as a Performance Management Specialist and make your mark on our ongoing commitment to excellence, growth, and talent development.</p><h3 class="jobSectionHeader"><b>
Excel in Performance Management with a Leading Language Services Provider</b></h3><p>
At Future Group, since1994, we have shaped the future of localization services across the globe. As we continue to expand, your expertise in performance management will help unlock the full potential of our diverse team, driving both individual and organizational success.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Performance Management Specialist</b></h3><h4 class="jobSectionHeader"><b>
Performance Management :</b></h4><ul><li><p><b>
Performance Cycle Management:</b> Lead the end-to-end performance management cycle, including goal setting, quarter/mid-year reviews, and year-end appraisals, ensuring adherence to timelines and policies.</p></li><li><p><b>
Performance Initiatives:</b> Act as the Project Manager for organizational performance improvement initiatives (e.g., competency model rollouts, culture change projects, or productivity enhancement drivers). Coordinate cross-functional teams, define project milestones, track progress, and ensure the successful implementation of these tasks.</p></li><li><p><b>
KPI &amp; OKR Alignment:</b> Collaborate with department heads to define, validate, and update Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to ensure they are measurable and aligned with business strategy.</p></li><li><p>
<b>Data Analysis &amp; Reporting:</b> Utilize BI tools (e.g., Incorta) to extract, validate, and analyze performance data. Present deep insights and trends to management regarding workforce productivity, high performers, and areas of concern.</p></li><li><p>
 <b>Coaching:</b> Act as a subject matter expert to coach managers on effective feedback delivery, conducting difficult performance conversations, and setting &quot;SMART&quot; goals.</p></li><li><p><b>
Performance Improvement:</b> Identify underperformance trends and assist managers in creating and monitoring Performance Improvement Plans (PIPs) to address gaps.</p></li><li><p><b>
System Optimization:</b> Oversee the performance management system configuration, ensuring accurate data tracking and user-friendly processes for all employees.</p></li><li><p><b>
Coordination with BI Team:</b> Partner closely with the Business Intelligence team to resolve reporting issues and continuously refine performance dashboards for better visibility.</p></li></ul><h4 class="jobSectionHeader"><b>
Training &amp; Development :</b></h4><ul><li><p><b>
Targeted Training Needs Analysis:</b> Use performance appraisal data and competency assessments to identify specific training needs at individual and functional levels.</p></li><li><p>
<b>Program Coordination:</b> Coordinate and execute essential training plans, including onboarding for new hires, ensuring they understand performance expectations from day one.</p></li><li><p><b>
LMS Administration:</b> Manage the Learning Management System (LMS) by maintaining user access, uploading necessary content, and troubleshooting basic technical issues.</p></li><li><p><b>
External Partnerships:</b> Manage relationships with external training providers and educational institutes only when specific niche training is required to close performance gaps.</p></li><li><p><b>
Internship Program:</b> Oversee the allocation and performance tracking of interns to ensure learning objectives are met efficiently.</p></li></ul><h4 class="jobSectionHeader"><b>
Essential Skills &amp; Experience &ndash; Performance Management Specialist</b></h4><ul><li><p>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</p></li><li><p><b>
3 to 5 years</b> of experience with a strong focus on <b>Performance Management systems</b>, KPI setting, and Data Analysis.</p></li><li><p>
Proven experience in managing projects or leading cross-functional initiatives.</p></li><li><p>
Moderate experience in Training coordination and LMS management.</p></li></ul><ul><li><p>
Proficiency in developing and analyzing performance management frameworks and KPIs.</p></li><li><p>
Outstanding communication, facilitation, and relationship-building skills, with the ability to engage stakeholders at all levels.</p></li><li><p>
Digital fluency with HRIS/Performance Management Systems and Microsoft Office Suite.</p></li><li><p>
Ability to maintain confidentiality, integrity, and objectivity in all aspects of performance management.</p></li><li><p>
Fluency in English&mdash;additional language skills are considered a plus.</p></li></ul><h5 class="jobSectionHeader"><b>
Why Join Future Group?</b></h5><ul><li><p>
Competitive compensation package with performance-based incentives.</p></li><li><p>
Opportunities for ongoing learning, professional development, and career progression within the global language solutions industry.</p></li><li><p>
Inclusive and collaborative organizational culture that values innovation, integrity, and respect for diversity.</p></li><li><p>
Hybrid working model supporting wellbeing and work-life balance.</p></li></ul><h6 class="jobSectionHeader"><b>
Work Conditions &ndash; Performance Management Specialist</b></h6><ul><li><p><b>
Location:</b> Mohandiseen</p></li><li><p><b>
Working Model:</b> Hybrid</p></li><li><p><b>
Working Hours: </b>9 AM &ndash;6 PM</p></li><li><p><b>
Working Days:</b> Sunday to Thursday (five-day working week, two days off)</p></li><li><p><b>
Supportive management structure committed to your growth</b></p></li></ul><p><b>
Ready to Shape the Future of Performance Excellence?</b></p><p>
If you are passionate about driving continuous improvement and empowering teams to achieve their best, <b>apply now</b> and play a key part in Future Group&rsquo;s global impact. We are an equal opportunities employer and welcome applications from all genders, backgrounds, and nationalities.</p></div>

Senior Performance Management Specialist

Dallas Medical Center

<b>Overview:</b><br>
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
<br><br>
Dallas Medical Center is a 155-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services, including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization lab, and outpatient therapy. The hospital is the only trauma center in the vicinity and is also a Certified Chest Pain Center. Dallas Medical Center is a recipient of multiple Healthgrades Patient Safety Excellence Awards and eight Healthgrades Five-Star ratings over the past three years. For more information, visit www.dallasmedcenter.com.
<br><br>
<b>Responsibilities:</b><br>
The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program for the Dallas facilities to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.
<br><br>
The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing market wide performance improvement activities including continued survey readiness. Responsible for oversight of ongoing publicly reported quality initiatives for the Dallas facilities undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with the Administration and Leadership teams. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees for both Dallas hospitals.
<br><br>
The scope of activities in managing the Dallas hospitals PI Programs, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.
<br><br>
Team facilitation and experience with hospitals’ accreditation standards and survey process. Maintains knowledge of local regulatory standards & OSHA regulations.
<br><br>
<b>Qualifications:</b><br>
EDUCATION, EXPERIENCE, TRAINING
<br><br>
1. Bachelors Degree required, preferably in a healthcare related field.
<br>2. Masters Degree preferred.
<br>3. State RN licensure or a License in healthcare field preferred.
<br>4. 4 – 5 years healthcare experience. 1-4 years quality improvement experience
<br>5. Good computer skills.
<br>6. Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
<br><br>
7. Good communication skills both verbally and written. Experience with Medical Staff communication.
<br>8. Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
<br>9. Certified professional in healthcare quality preferred.
<br><br>
<b>Employment Status:</b> Full Time Shift: Days Equal Employment Opportunity:
<br><br>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Multi-Site PI Director - Utilization Management

<div><p>Are you an analytical and adaptable professional ready to elevate organizational performance in a dynamic, globally recognized translation and localization company? Future Group invites you to join our innovative team as a Performance Management Specialist and make your mark on our ongoing commitment to excellence, growth, and talent development.</p><h2 class="jobSectionHeader"><b>
Excel in Performance Management with a Leading Language Services Provider</b></h2><p>
At Future Group, since1994, we have shaped the future of localization services across the globe. As we continue to expand, your expertise in performance management will help unlock the full potential of our diverse team, driving both individual and organizational success.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Performance Management Specialist</b></h3><h4 class="jobSectionHeader"><b>
Performance Management Operations:</b></h4><ul><li><p>
 <b>Performance Cycle Administration</b><b>:</b> Support the administration of the <b>quarterly, mid-year, and annual</b> performance reviews by tracking submission rates, sending reminders to managers, and ensuring all documentation is completed on time.</p></li><li><p><b>
Data Tracking &amp; Reporting:</b> Extract regular reports from the performance system (e.g., Incorta) regarding KPI completion, appraisal status, and rating distributions. Clean and organize data for senior management analysis.</p></li><li><p>
<b>KPI &amp; Goal Tracking:</b> Assist department heads and employees in entering their KPIs and objectives into the system, ensuring they follow the correct format and guidelines.</p></li><li><p>
 <b>PIP Monitoring:</b> Maintain a registry of active Performance Improvement Plans (PIPs). Follow up with managers to ensure review meetings are taking place and documentation is signed and filed.</p></li><li><p>
<b>Project Support:</b> Support the HR team in performance-related projects (e.g., competency updates) by scheduling meetings, taking minutes, and tracking project task lists.</p></li></ul><h4 class="jobSectionHeader"><b>
Training &amp; Development Support:</b></h4><ul><li><p><b>
Training Logistics:</b> Organize the logistics for internal and external training sessions, including booking venues, sending calendar invites, and preparing training materials.</p></li><li><p>
<b>LMS Support:</b> Upload training content to the Learning Management System (LMS), assign courses to employees as directed, and track course completion rates.</p></li><li><p>
<b>Onboarding Coordination:</b> Coordinate the logistics of the onboarding program for new hires, ensuring they have the necessary schedule and materials for their first week.
</p></li></ul><h4 class="jobSectionHeader"><b>Essential Skills &amp; Experience &ndash; Performance Management Specialist</b></h4><ul><li><p>
Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.</p></li><li><p>
1 to 3 years of experience in HR, preferably in OD, Performance, or a Generalist role.</p></li><li><p>
Proficiency in developing and analysing performance management frameworks and KPIs.</p></li><li><p>
Outstanding communication, facilitation, and relationship-building skills, with the ability to engage stakeholders at all levels.</p></li><li><p>
Digital fluency with HRIS/Performance Management Systems and Microsoft Office Suite.</p></li><li><p>
Ability to maintain confidentiality, integrity, and objectivity in all aspects of performance management.</p></li><li><p>
Fluency in English&mdash;additional language skills are considered a plus.</p></li><li><p>
Proficient in Excel (VLOOKUP, Pivot Tables) for data reporting.</p></li></ul><h5 class="jobSectionHeader"><b>
Why Join Future Group?</b></h5><ul><li><p>
Competitive compensation package with performance-based incentives.</p></li><li><p>
Opportunities for ongoing learning, professional development, and career progression within the global language solutions industry.</p></li><li><p>
Inclusive and collaborative organizational culture that values innovation, integrity, and respect for diversity.</p></li><li><p>
Hybrid working model supporting wellbeing and work-life balance.</p></li></ul><h6 class="jobSectionHeader"><b>
Work Conditions &ndash; Performance Management Specialist</b></h6><ul><li><p><b>
Location:</b> Mohandiseen</p></li><li><p><b>
Working Model:</b> Hybrid</p></li><li><p><b>
Working Hours: </b>9 AM &ndash;6 PM</p></li><li><p><b>
Working Days:</b> Sunday to Thursday (five-day working week, two days off)</p></li><li><p><b>
Supportive management structure committed to your growth</b></p></li></ul><p><b>
Ready to Shape the Future of Performance Excellence?</b></p><p>
If you are passionate about driving continuous improvement and empowering teams to achieve their best, <b>apply now</b> and play a key part in Future Group&rsquo;s global impact. We are an equal opportunities employer and welcome applications from all genders, backgrounds, and nationalities.</p></div>

Performance Management Specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Manager Performance Excellence
</div></div><div><div>Ref #
</div><div>230296
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 13-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About Your Role</b></p><p>
You will be responsible for delivering Digital &amp; AI transformation agenda across Global Business Services (GBS) units as well as overseeing Global Business Services advocacy initiative and communications. You will act as coach, a mentor, problem solver, change agent, and an expert in understanding and implementing transformation, change management and organizational dynamics. Provide support to Leadership in delivering process improvement projects to achieve operational efficiency and transformational change with visible benefits that support QR strategic transformation, continuous improvement and end to end journey</p><p><b>
Your Responsibilities</b></p><ul><li>
Lead and execute cross-functional Digital and AI Transformation Programmes with a primary focus on GBS business units</li><li>
Partner with Global Process Owner(s) / VPs to identify and drive corporate imperatives of global End to End Process transformation and other initiatives.</li><li>
Identify gaps in existing process capabilities and propose areas for improvement and develop road map/ business plan for future business improvement.</li><li>
Oversee team of Digital &amp; AI transformation experts and Engineers</li><li>
Manage, lead and facilitate process design meetings to extract key business and technical procedures &amp; process criteria.</li><li>
Lead on GBS advocacy initiatives with primary focus on identification of new opportunities for GBS agenda, promote GBS internally, and measure CSAT scores</li><li>
Lead GBS internal and external communication activities, as well as L&amp;D initiatives</li><li>
Provide subject matter expertise and best of class industry practices related to business transformation; you will be required to advise from strategic framework development to the details of conducting technical workshops.</li><li>
Ensure delivery of financial and no-financial tangible benefits to the company</li><li>
Developing and maximising the benefits of Transformation, and project management wherever possible to enhance the capability of the designated business units.</li><li>
Cooperate with IT and Digital department to facilitate the introduction innovation solutions</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>Experience, Qualifications and Skills</b></p><ul><li>
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with minimum 9 years of job-related experience OR Bachelor&rsquo;s Degree with minimum 8 years of job-related experience.</li><li>
Demonstrate a track record of successful project delivery with visible benefits in aviation industry</li><li>
Mix of consulting and in-house experience is beneficial</li><li>
Able to lead Digital &amp; AI transformation</li><li>
Previous experience in promoting GBS ways of working, and benefits</li><li>
Excellent mentoring and coaching skills</li><li>
Excellent analytical skills with the ability to compile and analyse large amounts of data in order to extract relevant information and identify patterns</li><li>
Structured and effective way of working with strong interpersonal and communication skills</li><li>
Excellent change management, influencing skills and problem solving skills</li><li>
Strong business acumen</li><li>
Proven track record in leading projects and engaging teams</li><li>
Driving Business Performance and Change</li><li>
Command of English language</li><li><p>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members. Preferred (i.e. required to do the job successfully over time, can be trained or would be advantageous but not imperative)</p><p></p><p><b><br>
About Qatar Airways Group</b></p><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p></p><p><br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><p></p><p><b><br>
How to Apply</b></p><p></p><p><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=230296</div></div></div></div></div></div></div></div>

Manager Performance Excellence

Strategic Resources Inc

<div><div><p><b>Performance Center Manager, Resilience Training/Ready and Resilient Performance Center (R2PC)</b></p><p><b>
Strategic Resources, Inc. (SRI)</b> is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years&rsquo; experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical services to military members, Department of the Army civilians and their families.</p><p><b>
Overview: </b>Army Ready and Resilient Performance Centers provide instruction in the areas of resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians at 35 Army installations within the United States and Overseas. The Performance Center Manager (PCM) serves as the local installation Subject Matter Expert (SME) for program matters; and leads, manages, and directs contractor staff assigned to their respective program Training Center (TC).</p><p><b>
Tasks &amp; Responsibilities</b>:</p><ul><li>
Serve as the local installation Point of Contact (POC) for the R2PC matters and lead, manage and direct contractor staff assigned to their respective R2PC.</li><li>
Coordinate in conjunction with the GTM and local installation leadership to plan, prepare and execute training and education.</li><li>
Participate in the local Community Ready and Resilient Council (CR2C), unit operation and training meetings, and community-based event to integrate capabilities provided by the R2PC.</li><li>
Participates in the program and serves as the primary POC for Resilience Trainer Level 1 training.</li><li>
Ensures quality control of all PE's to include certification, continuous evaluations, PE progression to higher levels.</li><li>
Conducts rehearsals for training presentations to ensure PEs are &quot;ready to teach.&quot;</li><li>
Conducts local program Quality Assurance/Quality Enhancement and provides required reports.</li><li>
In coordination with the GTM, develops the annual training schedule at their respective installation and provides a draft training schedule to the COR-RA for approval.</li></ul><p><b>
 Required Skills, Education, Experience &amp; Abilities:</b></p><ul><li>
Bachelor&rsquo;s degree from an accredited college or university.</li><li>
Have prior experience serving in the military, or as a DOD civilian employee, or as a military dependent.</li><li>
Be a Graduate of MRT level one (MRT training may be completed after start of employment).</li><li>
Have a minimum of five years&rsquo; relevant experience managing, overseeing, and completing the same or similar work, such as training facilitation, and including a demonstrated knowledge of support and sustainment-related operations.</li><li>
Able to represent the Ready and Resilient Performance Center program to senior level leadership at the installation level to include General Officers and Garrison Commanders.</li><li>
Possess or obtain National Agency Check with Inquiries (NACI) Tier 1 background investigation.</li><li>
Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.</li><li>
Ability to communicate and interact with others, both in-person, by telephone or virtually to conduct business.</li><li>
Ability to work under time pressure and rapidly for long periods to meet deadlines.</li><li>
Good command of the English language which includes the ability to read, write, understand, and clearly and effectively communicate the language.</li><li>
Organized and experienced multi-tasker.</li><li>
Military Veterans and Spouses are encouraged to apply.</li><li>
Proficient in the use of Microsoft Office products.</li></ul><p><i>
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.</i></p></div></div>

Performance Center Manager

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