performance improvement manager

Foundever

<div>
 
 We are looking for a talented and accomplished
 
 Performance Improvement Manager
 
 to join our team.
 
 
 
 
 
 
 As a Performance Improvement Manager, Your Daily Responsibilities Will Include
 
 
 
 
 
 
 The Manager of Performance Improvement is responsible for executing performance improvement initiatives to enhance client satisfaction, productivity, and profitability. This role involves close collaboration with operations to ensure standards and customer expectations are met and partnering with Continuous Improvement (CI) to assess the impact of solutions and drive client outcomes.
 
 <ul>
 <li>
 Performance Monitoring &amp; Evaluation
 </li>
 <li>
 Quality Assurance and Control
 </li>
 <li>
 Feedback &amp; Improvement Initiatives
 </li>
 <li>
 Performance Reporting &amp; Communication
 </li>
 <li>
 Change Management
 </li>
 </ul>
 
 
 
 
 
 To succeed in the role, you will need to have
 
 
 <ul>
 <li>
 Excellent conversational and written knowledge in English
 </li>
 <li>
 Statistical Analysis tools (Minitab, R, Python, Power BI)
 </li>
 <li>
 ICoach and RCA tools (Fishbone, VBM, Impact Calculator)
 </li>
 <li>
 Six Sigma, ISO and COPC certifications are an asset
 </li>
 <li>
 Experience with various types of improvement approaches: Continuous improvement projects and Kaizen events.
 </li>
 <li>
 Good understanding of management of key financial metrics, such as cost, gross margin, and revenue
 </li>
 <li>
 Ability to persuade and skills to negotiate to manage and build consensus through storytelling and partnerships with Continuous Improvement departments, COE (products), operations, account management, and sales
 </li>
 <li>
 Knowledge of Operations and Account Management processes
 </li>
 <li>
 Ability to translate statistical and analytical data into cohesive story/ journey map
 </li>
 <li>
 Market intelligence (competitors, trends, etc.)
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Min 3 years Contact Centre management experience
 </li>
 <li>
 Bachelor&rsquo;s Degree or equivalent
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary in Euros
 </li>
 <li>
 Additional bonuses
 </li>
 <li>
 Private healthcare &amp; dental insurance
 </li>
 <li>
 Growth opportunities through various development programs
 </li>
 <li>
 Fun and engaging company-wide initiatives, including our EverBetter wellness program
 </li>
 <li>
 Job stability
 </li>
 <li>
 Life-long skills and experience
 </li>
 <li>
 Excellent work culture
 </li>
 </ul>
 
 
 Go further with Foundever&reg;
 
 
 
 
 
 
 
 We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 
 
 
 
 
 Apply today!
 
 
 
 
 
 
 
 About us
 
 
 
 Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
</div>

Performance Improvement Manager

Talents Tide

<div>
 
 
 Manager &ndash; Corporate Excellence
 
 
 
 
 
 
 
 About the Role
 
 
 
 For our prestigious government client in Dubai we are seeking an experienced and dynamic
 
 Manager &ndash; Corporate Excellence
 
 to lead the development and execution of strategies that promote organizational excellence, quality, and innovation. The ideal candidate will play a key role in aligning the organization&rsquo;s performance with government excellence frameworks and international best practices, driving continuous improvement and long-term success.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the
 
 Corporate Excellence Department
 
 by developing, implementing, and monitoring strategies, frameworks, and initiatives that enhance organizational performance, quality, innovation, and overall excellence. The role ensures alignment with government excellence models, global best practices, and continuous improvement standards to achieve organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement the organization&rsquo;s
 
 excellence strategy
 
 in alignment with corporate objectives and government excellence frameworks.
 </li>
 <li>
 Lead
 
 performance management initiatives
 
 , including KPIs, benchmarking, and continuous improvement programs.
 </li>
 <li>
 Oversee
 
 quality management systems
 
 and ensure compliance with relevant national and international standards.
 </li>
 <li>
 Manage
 
 organizational assessments, audits,
 
 and
 
 award submissions
 
 related to excellence and innovation.
 </li>
 <li>
 Identify and promote opportunities for
 
 process improvement, innovation, and efficiency
 
 across departments.
 </li>
 <li>
 Collaborate with internal and external stakeholders to
 
 foster a culture of excellence, learning, and knowledge sharing.
 
 </li>
 <li>
 Prepare and present
 
 analytical reports, insights, and recommendations
 
 to senior management for informed decision-making.
 </li>
 <li>
 
 Supervise, mentor, and develop
 
 the Corporate Excellence team to ensure capability building and effective performance.
 </li>
 <li>
 Represent the organization in
 
 government and industry forums
 
 related to excellence and innovation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration or a related field from a recognized university. A Master&rsquo;s degree is an advantage.
 </li>
 <li>
 
 Experience:
 
 Minimum of
 
 7 years of relevant experience
 
 in corporate excellence, quality management, or organizational development, preferably within a government or large organization.
 </li>
 <li>
 
 Certifications:
 
 
 EFQM certification is a must.
 
 Additional certifications in
 
 quality management or performance improvement
 
 (e.g., ISO, Six Sigma) are an advantage.
 </li>
 <li>
 
 Languages:
 
 
 Fluency in both English and Arabic is a must.
 
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 
 Strong knowledge and hands-on experience with EFQM frameworks
 
 &mdash;
 
 mandatory requirement.
 
 </li>
 <li>
 Proven
 
 leadership and people management
 
 skills.
 </li>
 <li>
 Excellent
 
 strategic planning, problem-solving,
 
 and
 
 analytical
 
 abilities.
 </li>
 <li>
 Strong
 
 communication and stakeholder management
 
 skills in
 
 both English and Arabic.
 
 </li>
 <li>
 Ability to
 
 drive organizational transformation
 
 and foster a
 
 culture of excellence.
 
 </li>
 <li>
 Proficiency in
 
 Microsoft Office
 
 and
 
 performance management tools.
 
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is an excellent opportunity to be part of a forward-thinking government organization that values innovation, performance, and continuous improvement. If you are passionate about driving excellence and contributing to organizational success, we invite you to apply.
 
 
 
 
 
 
 Interested candidates are encouraged to submit their CV along with relevant certifications.
 
 
</div>

Manager Corporate Excellence

Mashreq Corporate & Investment Banking Group

The Manager   Performance Management under the guidance of their manager will be responsible:Design and implement performance management policies and frameworks that align with the strategic goals of the Bank, its subsidiaries, and overseas branches.Drive the execution of performance cycles in collaboration with HR Technology, ensuring seamless administration, communication, and reporting across the organization.Provide expert guidance and insights to HRBPs, business leaders, and the L&amp;D team to support performance-related decisions, development planning, and improvement initiatives.Performance Management Frameworks &amp; PolicyAssist in the design, development, and implementation of PICG-wide performance management systems and policies.Ensure frameworks are market-compatible, aligned with business strategy, and updated across UAE and overseas entities.Support in rolling out key framework changes and communicating approved updates to relevant stakeholders.End-to-End Performance Cycle ExecutionAdminister the full performance management cycle including goal setting, mid-year and annual reviews, monthly check-ins, and MBO audits.Ensure objectives set under MBOs are SMART and aligned with departmental and organizational goals.Provide second-line support for employees/PABPs during all stages of the performance cycle, resolving complex queries in line with service standards.System Management &amp; AutomationAct as super admin for the performance management system, managing configurations, workflows, and user access.Collaborate with PICG Tech to support ongoing automation and system enhancements for improved user experience and process efficiency.Stakeholder Support &amp; AdvisoryOffer expert guidance to Business Partners, People Advisors, and business leaders on policy interpretation and process execution.Provide timely and quality support to ensure adherence to performance cycle timelines and standards.Reporting &amp; AnalyticsGenerate and share performance completion reports regularly with relevant stakeholders.Assist L&amp;D and Talent Management in providing performance data for identification of development needs and support them in designing targeted Performance Improvement Plans (PIPs).Governance &amp; ComplianceAid in the annual MBO audit process to ensure quality and consistency of goal-setting practices.Liaise with internal teams to ensure policy manuals are updated and communicated effectively across all entities.Qualifications &amp; ExperienceBachelor s degree in Human Resources, Business Administration, or related field (Master s preferred).6 8 years of experience in HR with a strong focus on performance management.Proven experience in designing and implementing performance frameworks in a complex organizational setup.Familiarity with HR systems and performance management tools.Strong analytical, communication, and stakeholder management skills.Key CompetenciesStrategic ThinkingAnalytical &amp; Data InterpretationStakeholder ManagementProject ManagementCommunication &amp; InfluenceHR Technology Savvy

Manager, Performance Management

MASTER-WORKS

<div>Master works is hiring a Performance Manager who will be responsible for leading the design, implementation, and governance of the organization&rsquo;s performance management framework, ensuring alignment between corporate strategy, departmental objectives, and individual performance. The role ensures that performance is measured, monitored, and improved continuously through data-driven insights and effective collaboration across departments.<ul><li>&#65039; Key Responsibilities
</li></ul><h3 class="jobSectionHeader">1. Performance Framework &amp; Governance</h3><ul>
<li>Develop, implement, and maintain a comprehensive Performance Management Framework (PMF) aligned with organizational strategy.</li>
<li>Manage the Balanced Scorecard (BSC) and ensure all objectives, KPIs, and targets are strategically aligned.</li>
<li>Establish and oversee performance governance cycles, including monthly, quarterly, and annual reviews.</li>
<li>Define and communicate performance policies, procedures, and standards across all departments.</li>
<li>Support the integration of KPIs into systems and ensure alignment with ERP, HR, and Data Warehouse platforms.</li>
</ul><h3 class="jobSectionHeader">
2. KPI Development &amp; Management</h3><ul>
<li>Facilitate the definition and validation of KPIs at corporate, departmental, and individual levels.</li>
<li>Maintain a centralized KPI library with definitions, data sources, and owners.</li>
<li>Ensure KPIs are SMART, relevant, and measurable, with clear baselines and targets.</li>
<li>Validate KPI data and perform variance analysis to highlight trends, risks, and improvement opportunities.</li>
</ul><h3 class="jobSectionHeader">
3. Reporting &amp; Insights</h3><ul>
<li>Develop and manage performance dashboards and regular reports for leadership and executive committees.</li>
<li>Present analytical insights to support evidence-based decision-making.</li>
<li>Coordinate the Strategy Execution Report and track progress of strategic objectives and initiatives.</li>
<li>Work closely with the Data Warehouse and BI teams to ensure data accuracy and integrity.</li>
</ul><h3 class="jobSectionHeader">
4. Departmental &amp; Individual Alignment</h3><ul>
<li>Guide departments in cascading strategic objectives and KPIs down to team and employee levels.</li>
<li>Ensure consistent understanding and ownership of performance measures across the organization.</li>
<li>Support HR in aligning individual performance management with strategic KPIs and behavioral competencies.</li>
</ul><h3 class="jobSectionHeader">
5. Continuous Improvement &amp; Capability Building</h3><ul>
<li>Identify performance gaps and recommend corrective actions or process improvements.</li>
<li>Lead workshops and awareness sessions to build performance management capability across departments.</li>
<li>Support leadership in embedding a performance-driven culture focused on accountability and result</li>
</ul>
Requirements
Minimum Requirements<ul>
<li>
Experience working with strategy execution frameworks (e.g., OKRs, KPIs, BSC).</li>
<li>Strong project management skills and ability to engage with senior stakeholders.</li>
<li>Experience in public sector or technology sectors is an advantage.</li>
<li>Fluent in English (Native Arabic speaker is a must).</li>
</ul>
Minimum Qualification<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Strategy, Industrial Engineering, or related field (MBA or Master&rsquo;s preferred).</li>
<li>7+ years of experience in strategy execution, management consulting, transformation, or Strategy PMO roles.</li>
</ul>
Working Condition<ul>
<li>
Strategic Execution and Operational Planning</li>
<li>Data-Driven Decision Making</li>
<li>Stakeholder Engagement &amp; Influence</li>
<li>Business Acumen &amp; Organizational Alignment</li>
<li>Strong Communication &amp; Presentation Skills</li></ul></div>

Performance Manager

Carle Health

<div>Overview: This position provides ongoing assessment of performance, facilitates prioritization of improvement activities, oversees performance improvement projects and ensures successful clinical project implementation throughout the organization. Helps achieve exceptional customer experience for our patients, members, providers and team members through performance improvement projects. Design customer surveys and other methods to obtain feedback and analyze the results for valuable actions. Design and maintain metrics, dashboards, and other ongoing reports. Conduct journey mapping sessions (internal and external). Communicate how data reflects customer behaviors in an easy to understand language. Identifies and communicates industry best practices related to the customer experience. Responsibilities: Interprets patient and customer experience data to participate and lead performance improvement efforts. Work in collaboration with the team to ensure performance improvement methodologies (PDSA) and lean principles are integrated into the culture for improving outcomes. Participates or facilitates in performance improvement teams. Facilitates implementation/improvement of evidence-based and industry best practices. Track progress for process improvement events to ensure completed and documented improvements are realized and sustained. Help create a consistent and shared understanding of our customers. Utilize Voice of the Customer platform for constant listening and monitoring feedback of members, providers, employer groups and broker. Help develop customer research, personas and journey maps to highlight pain points and opportunities. Develop and implement surveys, dashboards, and reports. Use analytical reasoning to identify problems and develop solutions that can be tested. Qualifications: Certifications: , Education: Bachelor's Degree; Experience In Lieu of Education, Work Experience: Related field Carle Health Company Overview:

Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance &ndash; and opportunities meet flexibility. Find it all at Carle Health. 
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet&reg; designations, the nation&rsquo;s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world&rsquo;s first engineering-based medical school, and Health Alliance&trade;. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.<div></div><div> 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.</div>
Salary Range: The compensation range for this position is $23.83per hour - $39.8per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate&rsquo;s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.</div>

Carle Experience Performance Improvement Specialist

Commercial Bank of Dubai

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. Principal Accountabilities The role is to ensure effective control assurance of the 1st line of defense and drive performance improvement across the operations function in terms of reducing cost-to-serve, turnaround times and proactively identifying resilience gaps. The role holder will be tasked with designing, developing, and implementing control assurance and control improvement across the COO function. This role is based within the COO function encompassing the functional areas of IT, Operations, Transformation, and Support services The COO function aims to become a best-in-class operating function in the bank and this role plays a crucial part in enabling that purpose; the role is both inward looking (within the COO function) and outward looking (delivering performance improvement for other CBD stakeholders). Responsibility for the design and the implementation of performance improvements and controls across the Operations function This includes but is not limited to the below: Identify relevant control processes and frameworks and recommend improvements in business processes and controls. Implementing controls and frameworks following the methodology and strategy set by the Head of Resilience and Performance Improvement Testing the controls over the 1st line of defense activities within the units that make up the COO function Executes against a pre-arranged review plan to evaluate both: impacted units for performance improvement and to evaluate the design/effectiveness of key controls within the COO function Identify key areas of concern or risk and support the development of specific programs that will address the primary requirements of resilience and performance improvements Ensure document policies and procedures (e.g. SOPs) remain current and are aligned to the processes taking place Identifying key areas of performance improvement to reduce their cost of unit processing, improve their turn-around-time, and/or enhance productivity Implement performance improvement initiatives in conjunction with stakeholders and track results to ensure sustainable results Review regulatory impact on controls and implement changes as necessary Ensure controls are regularly review and the effectiveness tested Sufficiently document resilience testing details and results Monitor and analyse KRIs and operational metrics Maintain performance tracking and control databases Assist in the timeline remediation of issues, including internal/external audit observations and regulatory findings. Undertake special projects as assigned Exhibit solid time management to complete reviews scheduled in a timely manner Conduct annual operating performance risk assessments to ensure that department performance is aligned to stakeholder expectations Execute on a compliance risk &amp; control testing plan; including all remediation

Manager, Operational Resilience

Trader Interactive

<div>Are you ready to be a big part of something big?
At Trader Interactive, we make buying and selling a great experience. We&rsquo;re a group of go-getters who decided they didn&rsquo;t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.
And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!
What We Offer<ul>
<li><ul>
<li>An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.</li>
<li>The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.</li>
<li>Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental &amp; vision, 401K with company match, and wellness program.</li>
</ul></li></ul><ul>
<li>What You&rsquo;ll Do</li><li><ul>
<li>Develop, present and deliver best in class marketing and advertising solutions to Commercial Equipment dealers within your assigned territory</li>
<li>Analyze performance data to identify trends, insights, and opportunities for improvement.</li>
<li>Develop and maintain strong relationships with clients to understand their needs and ensure satisfaction.</li>
<li>Present data-driven insights and recommendations effectively to clients.</li>
<li>Collaborate with cross-functional teams to implement strategies that enhance performance and client engagement.</li>
<li>Stay updated on industry trends and best practices to continuously improve reporting and presentation methods.</li>
</ul></li></ul>
What We&rsquo;re Looking For<ul>
<li>
2+ years of Performance Management
</li><li>Strong analytical skills with experience in data interpretation.</li>
<li>Excellent communication skills, both verbal and written, to effectively engage clients and team members.</li>
<li>Proven ability to work independently in a remote setting while maintaining a positive attitude.</li>
</ul>
Bonus Points<ul>
<li>Previous experience in sales, digital advertising and/or automotive/non-auto vehicle industries</li>
<li>Familiarity with Salesforce, Power BI, and Gong is a plus, but not mandatory.</li>
<li>Bachelor&rsquo;s degree in a relevant analytical field business or related.</li>
</ul>
So come and join our team - because every role is a big role in our plans to go big.
TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.</div>

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