performance improvement manager

Hill International

<div>Responsible for developing and implementing a comprehensive performance monitoring and reporting framework, ensuring accurate collection, analysis, and reporting of KPIs across all departments. The role involves identifying performance trends, advising on metrics, and providing regular updates to senior management. It includes collaborating with department heads to improve performance, coordinating with IT to maintain reporting systems, and staying aligned with industry best practices. Additionally, the role requires leading and mentoring a team, ensuring compliance with organizational policies, and supporting overall continuous improvement initiatives.</div>
 <div><ul><li>Develop and implement a comprehensive performance monitoring and reporting framework for the projects.
</li><li>Oversee the collection, analysis, and reporting of key performance indicators (KPIs) across all departments.
</li><li>Ensure that performance data is accurate, reliable, and consistent.
</li><li>Analyze performance data to identify trends, patterns, and areas for improvement.
</li><li>Advise on KPIs and performance metrics.
</li><li>Provide regular reports and updates to senior management on performance against targets and goals.
</li><li>Work closely with department heads to develop action plans to address performance issues and improve overall performance.
</li><li>Coordinate with IT department to ensure that performance monitoring and reporting systems are functioning optimally.
</li><li>Stay up-to-date with industry best practices in performance monitoring and reporting.
</li><li>Train and mentor staff in performance monitoring and reporting techniques and best practices.
</li><li>Lead and manage a team of performance monitoring and reporting professionals.
</li><li>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
</li><li>Perform other duties as assigned by the line manager/supervisor.</li></ul></div>
 <div><ul><li>Bachelor degree in engineering from an accredited university
</li><li>Minimum 10 years&rsquo; experience in project management environment on large projects
</li><li>Thorough knowledge and demonstrated experience of professional project management processes and procedures.
</li><li>Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.
</li><li>Involvement in continuous improvement and capacity building / talent development.
</li><li>Demonstrated skill in management, supervisory and personnel administrative functions.
</li><li>Excellent analysis skills and report writing.
</li><li>Proven ability to prepare professional presentations and present them to management
</li><li>Excellent verbal and written communication skills.
</li><li>Experience of working internationally (preference KSA experience).</li></ul></div>
 <div><div>Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com . 
</div><div></div> 
<div>Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs. 
</div><div></div> 
<div>Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com . 
</div><div></div> 
Hill International is an Equal Opportunity Employer/Veteran/Disabled
 
 
Note : This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.</div>

Performance Monitoring & Reporting Engineer/Specialist (E2)

Deloitte

<div>
 
 
 Senior Manager &ndash; Procurement, Supply Chain &amp; Local Content
 
 
 
 
 
 
 
 About Deloitte
 
 : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 </li>
 </ul>
 
 
 
 
 During your tenure as a Senior Manager, you will play a pivotal leadership role in the Performance Improvement practice, with a strong focus on procurement and local content. You will lead complex, high-impact engagements across the Middle East region, predominantly in KSA, driving sustainable EBITDA and working capital improvements through pragmatic, private equity-style interventions. You will be responsible for shaping strategy, managing senior client relationships, and leading multi-disciplinary teams to deliver measurable business outcomes. The team helps clients with rapid assessment of maturity; cost reduction; local content improvement, working capital optimization; and business model transitions, transformations, and modernization.
 
 
 You will demonstrate and develop your capabilities in the following areas:
 
 
 
 
 <ul>
 <li>
 Lead the identification, quantification, and delivery of high-value performance improvement initiatives focused on procurement, supply chain and local content, ensuring alignment with client strategic objectives.
 </li>
 <li>
 Oversee the end-to-end delivery of multiple, complex performance improvement projects across diverse sectors and geographies, ensuring quality, timeliness, and client satisfaction.
 </li>
 <li>
 Build and maintain trusted, senior-level client relationships by deeply understanding their business challenges and acting as a strategic advisor.
 </li>
 <li>
 Drive business development efforts by developing and executing go-to-market strategies, expanding Deloitte&rsquo;s footprint in procurement and local content advisory services.
 </li>
 <li>
 Mentor, coach, and develop managers and senior consultants, fostering a high-performance culture and supporting career progression.
 </li>
 <li>
 Contribute to thought leadership and practice development, sharing insights and best practices internally and externally.
 </li>
 <li>
 Leverage Deloitte&rsquo;s global network and resources to bring innovative solutions and capabilities to clients.
 </li>
 </ul>
 
 
 
 
 
 Leadership Capabilities:
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track.
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills.
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 12+ years of total work experience, including at least 7 years in operations improvement or procurement advisory roles within consulting or corporate environments.
 </li>
 <li>
 Proven track record in leading rapid procurement and supply chain diagnostics, performance improvement, cost reduction implementation, local content assessments.
 </li>
 <li>
 Deep functional expertise in local content, strategic sourcing, spend analysis, supplier relationship management, contract management, digital procurement transformation, procurement governance, and operating models.
 </li>
 <li>
 Bachelor&rsquo;s degree from a reputable university (2.1 or above), preferably in Business, Engineering, or related fields. Master&rsquo;s degree and relevant professional certifications (e.g., CIPS, PMP) are highly desirable.
 </li>
 <li>
 Strong analytical skills with the ability to synthesise complex, unstructured information and develop actionable insights.
 </li>
 <li>
 Comfortable discussing detailed financial impacts of cost and working capital initiatives on client financial statements.
 </li>
 <li>
 Sector specialism in Manufacturing, Oil &amp; Gas, Technology, Media and Telecommunications, Transportation and Logistics is advantageous.
 </li>
 <li>
 Demonstrated ability to lead initiatives from conception through to realisation, managing multiple stakeholders and complex project dynamics.
 </li>
 <li>
 Experienced in applying diverse procurement performance improvement methodologies and tailoring approaches to client needs.
 </li>
 <li>
 Exceptional interpersonal skills with the ability to influence and negotiate at senior client and internal levels.
 </li>
 <li>
 Proven leadership in managing, coaching, and developing high-performing teams.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, PowerPoint, and Word; experience with business intelligence tools (e.g. PowerBI, Tableau) is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills in English; fluency in Arabic is mandatory.
 </li>
 <li>
 Willingness and ability to travel extensively across the Middle East region.
 </li>
 </ul>
 
 
</div>

Senior Manager – Procurement, Supply Chain & Local Content

AlixPartners

<div>
 At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honouring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.
 
 
 AlixPartners has embraced a hybrid work model to provide flexibility and support our employees&rsquo; work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.
 
 
 
 What You&rsquo;ll Do
 
 
 
 The Performance Improvement practice is experiencing significant growth. Here you will be able to seize a unique opportunity to truly develop your long-term career objectives. Our clients are top-tier, household brands from a diverse range of sectors. We also advise a number of the leading private equity firms, supporting them on accelerating value creation within their portfolio companies, as well as on transaction-related matters.
 
 
 This Vice President role is a permanent position located in Riyadh and reports to a Director.
 
 
 <ul>
 <li>
 A crucial component of our specialist teams working on projects across a range of industries including Retail, Energy, Real Estate, Investment Funds, Aerospace &amp; Defence, etc.
 </li>
 <li>
 Support end-to-end delivery of performance improvement projects, including operational diagnostics, supply-chain optimisation, cost-reduction initiatives, and financial modelling to quantify impact and support decision-making
 
 
 </li>
 </ul>
 This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.
 
 
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree with evidence of strong academic success. Degree(s) in Business, Finance, Engineering (or foreign equivalent) preferable
 </li>
 <li>
 5-8 years of Consulting experience in a top tier international Consulting firm
 </li>
 <li>
 A broad range of functional expertise across supply chain, large transformations, financial modelling and pricing
 </li>
 <li>
 Strong knowledge of Excel and PowerPoint
 </li>
 <li>
 Willingness to travel across the GCC for client engagements
 </li>
 <li>
 You will hold valid residency for Saudi Arabia, or be able to obtain such, (administrative support will be provided by AlixPartners to obtain permits); ability to obtain work permit to travel and work across EU
 </li>
 <li>
 Excellent written and verbal communication skills in English, Arabic is advantageous
 </li>
 <li>
 Willingness to work outside of normal business hours, and in particular as unique projects/needs arise.
 </li>
 <li>
 Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
 </li>
 <li>
 Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners&rsquo; Code of Conduct and foster an inclusive environment with people at all levels of an organisation
 
 
 </li>
 </ul>
 Office Location: KAFD, Riyadh
 
 
 Working hours: 8:30am &ndash; 5:30pm, Sunday to Thursday, hybrid model
 
 
 
 The firm offers market-leading benefits that provide flexible options to support our employee&rsquo;s needs, you can read more about the AlixPartners benefits here.
 
 
 
 
 This advert will be removed once a suitable candidate has been identified.
 
 
 
 
 AlixPartners is an equal opportunity employer.
 
 
 
 
 #
 
 
 LI-Hybrid
 
 
 
</div>

Performance Improvement - Management Consultant

Smart Research System

Job Title: Quality OfficerDepartment: Quality Reporting To: Quality ManagerJob PurposeResponsible for implementing and supporting quality management, quality improvement, and performance monitoring processes to enhance patient outcomes, safety, and regulatory compliance across the facility.Key Responsibilities<ul><li>Support the implementation of facility‑wide quality improvement and performance management programs.</li><li>Coordinate quality initiatives with departments to ensure compliance with regulatory and accreditation standards.</li><li>Collect, validate, analyze, and report quality and performance data (KPIs, JAWDA, clinical indicators).</li><li>Facilitate internal audits, clinical audits, and accreditation‑related activities.</li><li>Monitor action plans and follow up with departments to close identified gaps.</li><li>Maintain quality documentation, reports, and records in an accurate and organized manner.</li><li>Communicate performance findings and support improvement initiatives across departments.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Quality, Performance Management, Healthcare, or related field.</li><li>2&ndash;6 years of relevant quality or performance improvement experience.</li><li>Healthcare facility experience preferred.</li><li>CPHQ certification required; other quality certifications are an advantage.</li></ul>Skills &amp; Requirements<ul><li>Strong analytical, reporting, and data management skills.</li><li>Knowledge of quality improvement methodologies and regulatory requirements.</li><li>Proficiency in MS Office.</li><li>Fluent in English (Arabic is an advantage).</li><li>Strong communication and stakeholder coordination skills.</li></ul>Pay: AED10,000.00 - AED15,000.00 per monthWork Location: In person

Quality Officer - Healthcare

Goldwind

<div>
 
 
 Job Title: Manager, Quality Management
 
 
 
 
 
 
 
 Job Summary
 
 
 
 Goldwind is seeking an experienced
 
 Manager, Quality Management
 
 to lead and oversee quality strategy, governance, and continuous improvement initiatives across wind turbine activities.
 
 
 This role is responsible for establishing a robust Quality Management System (QMS), ensuring full compliance with company standards, client requirements, and international quality frameworks, while driving operational excellence, reliability, and long-term asset performance.
 
 
 The position requires strong leadership, cross-functional collaboration, and the ability to manage quality performance across multiple projects and stakeholders.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Strategy &amp; Governance
 
 
 <ul>
 <li>
 Develop and implement the overall quality management strategy aligned with business objectives and global standards.
 </li>
 <li>
 Lead the design, implementation, and continuous improvement of the QMS in line with ISO 9001 and internal policies.
 </li>
 <li>
 Establish governance frameworks, procedures, and standardization across all O&amp;M and construction activities.
 </li>
 </ul>
 
 
 Operational Quality Oversight
 
 
 <ul>
 <li>
 Oversee quality assurance and control across all maintenance activities (preventive, corrective, and major repairs).
 </li>
 <li>
 Ensure consistency in execution, documentation, and compliance with technical standards and service requirements.
 </li>
 <li>
 Drive initiatives to improve turbine availability, reliability, and operational performance.
 </li>
 </ul>
 
 
 Performance Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Define and track key quality KPIs (availability, downtime, repeat failures, response time, etc.).
 </li>
 <li>
 Analyze performance data to identify trends, risks, and improvement opportunities.
 </li>
 <li>
 Provide regular reports and insights to senior management.
 </li>
 </ul>
 
 
 Risk Management &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Lead root cause analysis (RCA) for major failures and recurring issues.
 </li>
 <li>
 Manage NCR, CAPA, and corrective action processes to ensure timely closure and effectiveness.
 </li>
 <li>
 Proactively identify and mitigate risks affecting quality, safety, and contractual performance.
 </li>
 </ul>
 
 
 Audit &amp; Compliance
 
 
 <ul>
 <li>
 Lead internal and external quality audits and ensure full compliance with ISO standards, client contracts, and regulatory requirements.
 </li>
 <li>
 Maintain audit readiness across all sites and support continuous compliance improvement.
 </li>
 </ul>
 
 
 Stakeholder &amp; Client Management
 
 
 <ul>
 <li>
 Act as the primary quality focal point for clients and internal stakeholders.
 </li>
 <li>
 Manage escalations, quality-related disputes, and ensure effective resolution.
 </li>
 <li>
 Collaborate with HQ and regional teams to align on standards and best practices.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop QA/QC teams to build strong technical and quality capabilities.
 </li>
 <li>
 Promote a culture of quality, accountability, and continuous improvement across operations.
 </li>
 </ul>
 
 
 Digitalization &amp; Systems
 
 
 <ul>
 <li>
 Drive the use of digital tools, CMMS systems, and standardized reporting for quality monitoring and decision-making.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical, Electrical, Mechatronics Engineering, or a related field.
 </li>
 <li>
 Minimum
 
 8+ years of experience
 
 in quality management within wind energy, power, or heavy industry sectors.
 </li>
 <li>
 Proven experience in a
 
 managerial or leadership role
 
 in quality or O&amp;M operations.
 </li>
 <li>
 Strong knowledge of wind turbine systems, maintenance processes, and failure analysis.
 </li>
 <li>
 Solid experience with
 
 ISO 9001
 
 , audits, RCA, NCR, and CAPA methodologies.
 </li>
 <li>
 Strong leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with the ability to drive data-based decisions.
 </li>
 <li>
 Fluent in English (mandatory).
 </li>
 </ul>
 
 
</div>

Manager Quality Management

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
The Training, Quality, and Compliance Manager provides strategic leadership across assigned accounts and programs, ensuring excellence in service delivery.
 
This pivotal role is responsible for the end-to-end design and execution of comprehensive development programs, while establishing robust quality frameworks, high-impact performance improvement initiatives, and ensuring compliance with all organizational policies, client requirements, and regulatory standards, fostering a culture of integrity through strong leadership and seamless cross-functional partnership.
 
As Training, Quality, and Compliance Manager, You Will…
 
<ul>
<li>Lead the Training, Quality, and Compliance functions across assigned accounts/programs.</li>
<li>Design and execute onboarding, refresher, upskilling, and leadership development programs.</li>
<li>Drive quality frameworks, calibrations, audits, and performance improvement initiatives.</li>
<li>Monitor client KPIs such as CSAT, QA, Productivity, AHT, FCR, and Compliance adherence.</li>
<li>Build strong reporting dashboards and provide actionable business insights.</li>
<li>Ensure full alignment with internal policies, client requirements, and regulatory standards.</li>
<li>Lead and develop a team of trainers, QA specialists, and compliance staff.</li>
<li>Partner with Operations, HR, WFM, and Clients to improve overall account performance.</li>
<li>Own governance routines, including business reviews, RCA plans, and continuous improvement projects.</li>
</ul>
As Training, Quality, and Compliance Manager, You Need…
 
<ul>
<li>Extensive leadership experience in Training, Quality Assurance, or Compliance management within the BPO/CX industry.</li>
<li>Expertise in people leadership and managing diverse stakeholder relationships.</li>
<li>Advanced analytical capabilities and compelling presentation skills.</li>
<li>Demonstrated success in overseeing multi-account or multi-program environments.</li>
<li>Strong verbal and written English communication proficiency.</li>
<li>Certifications or professional experience in Six Sigma, Lean, or COPC methodologies.</li>
</ul>

Training, QA & Compliance Manager

Tanzifco Company W.L.L.

Job Title: Transformation LeadReporting to : CEO/ Chairman Role PurposeA rare opportunity exists for an experienced Transformation Manager to drive operational excellence, strategic improvement, and service innovation across the organization. This role ensures successful planning, execution, support functions and adoption of transformation programs that improve operational efficiency, service quality, and overall business performance.About the role:The Transformation Manager is responsible for shaping and delivering the organization transformation agenda. You will lead key support functions&mdash;including Administration, Business Development, Health, Safety, Quality &amp; Risk (HSEQ), Sustainability, Procurement, and Data &amp; Technology&mdash;while overseeing programs of work that strengthen operational performance and embed continuous improvement.As a member of the Senior Leadership Team, you will work closely with internal specialists, subject‑matter experts, and senior stakeholders to ensure the organization continues to evolve, innovate, and deliver exceptional outcomes.Key Responsibilities1. Strategy &amp; Planning<ul><li>Define and lead transformation roadmap aligned with organizational goals</li><li>Identify improvement opportunities across operations, processes, and services</li><li>Translate business strategy into actionable transformation initiatives</li></ul>2. Program Management<ul><li>Lead end-to-end transformation projects (planning &rarr; execution &rarr; delivery)</li><li>Set milestones, KPIs, and performance tracking mechanisms</li><li>Ensure projects are delivered on time, within scope and budget</li></ul>3. Process Improvement<ul><li>Analyze current processes and identify inefficiencies</li><li>Implement best practices, automation, and standardization</li><li>Drive continuous improvement culture across departments</li></ul>4. Stakeholder Management<ul><li>Collaborate with leadership, department heads, and external partners</li><li>Communicate transformation vision and progress clearly</li><li>Manage resistance and ensure stakeholder alignment</li></ul>5. Change Management<ul><li>Develop change management frameworks and communication plans</li><li>Ensure smooth adoption of new processes, systems, and structures</li><li>Conduct training and awareness programs</li></ul>6. Performance &amp; Reporting<ul><li>Monitor KPIs and transformation impact</li><li>Provide regular reports to senior management</li><li>Use data-driven insights to refine strategies</li></ul>Key Skills &amp; Competencies<ul><li>Strong strategic thinking and problem-solving</li><li>Project &amp; program management expertise</li><li>Change management and stakeholder engagement</li><li>Process optimization and operational excellence</li><li>Data analysis and decision-making</li><li>Excellent communication and leadership skills</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (MBA preferred)</li><li>7&ndash;12 years of experience in transformation, consulting, or operations</li><li>Experience in service industry / facilities management is a plus</li></ul>KPIs / Success Metrics<ul><li>Successful delivery of transformation initiatives</li><li>Cost savings and efficiency improvements</li><li>Service quality enhancement</li><li>Stakeholder satisfaction</li><li>Adoption rate of new processes/systems</li></ul>Reporting Line<ul><li>Reports to: CEO / COO / Director of Strategy</li><li>Works closely with: Operations, HR, Finance, IT teams</li></ul>Pay: AED15,000.00 - AED23,000.00 per monthWork Location: In person

FM Transformation Head / Manager

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