performance manager

Al-Futtaim

<div><p><b>Job Requisition ID: </b>176137</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p><br>
<b>
Overview Of The Role:</b></p><br>
<p>
The Senior Performance Manager role is pivotal in supporting Al-Futtaim Logistics' strategic and transformation initiatives, focusing on leveraging data analytics, digitalization, and AI-driven insights. The position works closely with the Head of Logistics Strategy &amp; Transformation to translate the strategic agenda into actionable programs, driving cross-functional collaboration for effective governance and delivery of transformation projects across the Logistics division. This role demands strong stakeholder management, analytical acumen, and familiarity with emerging digital and AI technologies. The incumbent ensures strategic alignment across various business units in the UAE and international markets, fostering a culture of continuous improvement and innovation.</p><p><br>
<b>
What You Will Do:</b><br>
<b><i>Logistics Strategy</i></b></p>
<ul>
<li>Support the formulation and implementation of the logistics strategy in alignment with the division's priorities.</li>
<li>Utilize AI-powered analytics and forecasting tools to support data-driven decision-making and strategic planning.</li>
<li>Conduct market research and scenario modelling using advanced data and AI insights to identify business growth opportunities.</li>
<li>Assist in evaluating new business models driven by emerging technologies such as AI, connected vehicles, and mobility solutions.</li>
<li>Prepare strategic reports, dashboards, and presentations using data visualization and AI-based reporting tools.</li>
</ul><h4 class="jobSectionHeader"><b><i>Logistics Transformation</i></b></h4>
<ul><li>Support the design and execution of transformation programs integrating AI, automation, and digital optimization initiatives.</li>
<li>Partner with business units and IT teams to identify and implement AI-based process improvements.</li>
<li>Drive transformation project planning, tracking, and performance monitoring including milestones, budgets, and dependencies.</li>
<li>Facilitate alignment across project teams and ensure AI and digital initiatives are embedded into transformation priorities.</li>
<li>Support change management efforts to drive digital and AI adoption across the organization.</li>
</ul><h4 class="jobSectionHeader"><b><i>Logistics PMO</i></b></h4>
<ul><li>Work with the Group PMO and Digital teams to monitor and track AI-led and automation-related initiatives.</li>
<li>Ensure governance, compliance, and ethical use of AI tools within transformation projects.</li>
<li>Develop reports on ROI, efficiency gains, and outcomes of AI-driven transformation programs.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Ability to translate complex data into actionable insights, perform scenario modelling, and support strategic decision-making using analytics and AI tools.</li>
<li>Practical understanding of AI, automation, data visualization, and digital technologies within logistics and supply chain environments.</li>
<li>Strong ability to influence, align, and coordinate across business units, IT, and PMO teams to drive transformation initiatives.</li>
<li>Capability to structure initiatives, track milestones, manage dependencies, and measure ROI and performance outcomes of transformation programs.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>A business or technical university degree is preferred.</li>
<li>6-8 years of experience in strategy, transformation, or digital initiatives, ideally in the Logistics or related industry.</li>
<li>Proven experience with data analytics, AI implementation, or digital transformation projects.</li>
<li>Certification in Project Management, Digital Transformation, or AI (e.g., PMP, PRINCE2, Google AI Essentials, or equivalent) is an advantage.</li></ul><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Senior Performance Manager

GrowthRatio Solutions

<p><b>Job Title:</b> Amazon Main Image &amp; Creative Testing Specialist</p><p><b>Location:</b> On-site (Bahria Phase 7 Rawalpindi)<br/><b>Type:</b> Full Time</p><p><b>About the Role:</b><br/>We are seeking a detail oriented Amazon Main Image &amp; Creative Testing Specialist to help improve CTR and CVR for our product listings. You will be responsible for creating, optimizing, and testing main product images using data-driven strategies and A/B testing.</p><p><b>Responsibilities:</b></p><ul><li>Research &amp; gather 3-5 inspirational images for each product.</li><li>Create detailed image briefs for designers, including references, focal points, and high-quality assets.</li><li>Collaborate with designers/freelancers to produce 2-3 new main images per product.</li><li>Conduct structured A/B testing using Pickfu and Amazon to identify top-performing images.</li><li>Analyze CTR, CVR, and Amazon Brand Analytics data to optimize listing performance.</li><li>Document results, track performance, and recommend iterative improvements.</li><li>Stay updated with Amazon image guidelines, trends, and best practices.</li></ul><p><b>Requirements:</b></p><ul><li>Experience in Amazon product listing optimization and main image strategy.</li><li>Strong understanding of CTR, CVR, and top-of-funnel listing performance.</li><li>Familiarity with A/B testing tools (Pickfu, Amazon experiments, etc.)</li><li>Excellent communication skills for briefing designers and reporting results.</li><li>Ability to manage multiple products and projects simultaneously.</li><li>Experience with graphic design, 3D renders, or photography is a plus.</li></ul><p><b>Tools You&rsquo;ll Use:</b></p><ul><li>Pickfu, Amazon Brand Analytics, Business Reports</li><li>Google Docs / Sheets for brief and tracking</li><li>Design software collaboration (Lightshot, iScreen Shooter)</li></ul><p><b>How to Apply:</b><br/>Please share your resume and relevant portfolio demonstrating your experience in Amazon main image optimization on 03078908971</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Amazon Creative Performance Manager

DarGlobal

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  We are seeking a talent to lead the training, performance management, and continuous development of our sales team in Muscat, Oman. This role combines hands-on coaching, AI-driven performance analysis, and structured training programs to ensure our sales force delivers world-class results across all client touchpoints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales Training &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain sales scripts using AI.
  </li>
  <li>
   Conduct 1-on-1 performance reviews leveraging technology-driven tools.
  </li>
  <li>
   Lead daily and weekly sales briefings to align the team on priorities and performance goals.
  </li>
  <li>
   Run weekly role-play sessions focused on objection handling, upselling, and negotiation.
  </li>
  <li>
   Conduct monthly large-scale training sessions, including guest speakers and experts.
  </li>
  <li>
   Onboard new joiners with a structured sales kit and induction program (in collaboration with IT &amp; HR).
  </li>
 </ul>
 <p>
  <strong>
   Performance Management &amp; Analysis
  </strong>
 </p>
 <ul>
  <li>
   Listen to and analyze sales calls, emails, and WhatsApp interactions to extract insights and develop case studies.
  </li>
  <li>
   Use AI-driven analytics to track performance, identify gaps, and create targeted action plans.
  </li>
  <li>
   Monitor and evaluate sales events and client interactions, reporting results and recommending improvements.
  </li>
  <li>
   Design and implement monthly training programs tailored to evolving market dynamics.
  </li>
 </ul>
 <p>
  <strong>
   Continuous Support
  </strong>
 </p>
 <ul>
  <li>
   Provide ongoing guidance and support to sales team members in real time
   <strong>
    .
   </strong>
  </li>
  <li>
   Act as a mentor and motivator, fostering a culture of excellence and accountability.
  </li>
  <li>
   Collaborate closely with Sales Leadership to align training initiatives with business objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experiences, Core Competencies
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications and Knowledge:
  </strong>
 </p>
 <p>
  &bull;Bachelor&rsquo;s degree in business, Sales, or related field (Master&rsquo;s preferred).
 </p>
 <p>
  &bull;Strong knowledge of AI tools and platforms for sales performance analysis.
 </p>
 <p>
  &bull;Excellent communication skills in Arabic &amp; English (written and spoken).
 </p>
 <p>
  &bull;Proven ability to inspire, mentor, and challenge sales teams.
 </p>
 <p>
  &bull;Highly organized, analytical, and results driven.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience (number of years):
  </strong>
 </p>
 <p>
  &bull;5+ years&rsquo; experience in sales training, coaching, or performance management &mdash; preferably within real estate, luxury, or high-value sectors.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Execution &amp; Delivery
   </strong>
  </li>
 </ul>
 <p>
  Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome driven.
 </p>
 <ul>
  <li>
   <strong>
    Accountability
   </strong>
  </li>
 </ul>
 <p>
  Take ownership of responsibility and be responsible for the consequences of work output.
 </p>
 <ul>
  <li>
   <strong>
    Teamwork &amp; Collaboration
   </strong>
  </li>
 </ul>
 <p>
  Fosters a culture of trust, collaboration and support. Works collaboratively both within one&rsquo;s own function and across functions to achieve DarGlobal goals.
 </p>
 <ul>
  <li>
   <strong>
    Effective Communication
   </strong>
  </li>
 </ul>
 <p>
  Communicates clearly and effectively (both verbal and written). Communicates timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.
 </p>
 <ul>
  <li>
   <strong>
    Innovation
   </strong>
  </li>
 </ul>
 <p>
  Drives self and encourage others to actively look beyond boundaries for new insights and opportunities for success.
 </p>
 <ul>
  <li>
   <strong>
    Customer Service Orientation
   </strong>
  </li>
 </ul>
 <p>
  Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About us:
  </strong>
 </p>
 <p>
  DarGlobal is an international real estate developer specializing in exclusive luxury developments across the world&rsquo;s most coveted cosmopolitan cities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Catering to global citizens seeking prime investments, second homes, and luxury living, DarGlobal transforms real estate into economic catalysts, unlocking opportunities for both investors and the countries it enters.
 </p>
 <p>
  <br/>
 </p>
 <p>
  DarGlobal has partnered with over 10 world-renowned luxury brands, including Trump Organization, Aston Martin, Automobili Lamborghini, ELIE SAAB, Marriott Residences, Missoni, Mouawad, Pagani Automobili, and W Hotels. These collaborations offer unique investment opportunities in global cities, providing both wealth growth and protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Listed on the London Stock Exchange, DarGlobal goes beyond property development, it drives economic transformation by attracting international clients and Foreign Direct Investment (FDI). By injecting capital, confidence, and industry expertise, DarGlobal enhances local infrastructure while elevating the global appeal of each destination.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a presence in 14 international cities across 9 countries, DarGlobal&rsquo;s portfolio spans the United Kingdom, Spain, Greece, Saudi Arabia, the UAE, Oman, and Qatar. The company is also expanding into world-class hospitality, developing luxury hotels in Dubai, the Maldives, and Oman.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To support its international clientele, DarGlobal has sales and customer service offices in New York, London, Marbella, Athens, Dubai, Jeddah, Riyadh, Muscat, and Doha.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We would encourage you to learn more about DarGlobal by reviewing our website
  <strong>
   www.darglobal.co.uk
  </strong>
  and social media pages. #DarGlobalOfficial
 </p>
</div>


Sales Training and Performance Manager

The Maidaan

<p>Hiring: Content &amp; Performance Manager (Luxury Real Estate &ndash; Dubai)</p><p>We are looking for a high-level Content &amp; Performance Manager to build and scale a dominant digital presence focused on Palm Jumeirah ultra-luxury villas.</p><p>This is not a basic social media role. We are building authority in the ultra-prime segment.</p><p>About the Brand</p><p>15+ years in Dubai real estate</p><p>Transactions in the ultra-luxury segment (up to AED 200M)</p><p>Specialized in Palm Jumeirah villas (exclusive &amp; off-market opportunities)</p><p>The objective is clear: Position as the go-to Palm Jumeirah authority in the digital space.</p><p>Responsibilities</p><ul><li>Develop and execute a premium content strategy</li><li>Film high-end property content (1 shooting day per week)</li><li>Produce 8&ndash;10 luxury Reels per month</li><li>Create 2&ndash;4 expert authority videos monthly</li><li>Manage Meta Ads (Instagram &amp; Facebook)</li><li>Structure cold traffic + retargeting campaigns</li><li>Optimize for qualified HNW leads</li><li>Track CPL and campaign performance</li><li>Deliver monthly performance reports</li></ul><p>Requirements</p><ul><li>Proven experience in luxury real estate marketing</li><li>Strong portfolio of high-end video content</li><li>Advanced Meta Ads Manager skills</li><li>Understanding of high-net-worth targeting</li><li>Based in Dubai preferred</li><li>Fluent English</li></ul><p>Bonus:</p><ul><li>Drone &amp; cinematic production experience</li><li>Experience with ultra-prime property marketing</li></ul><p>Compensation</p><ul><li>Competitive monthly retainer (based on experience)</li><li>Performance-based bonus</li><li>Separate advertising budget</li></ul><p>To Apply</p><p>Send:</p><ul><li>Portfolio (Reels + ad results)</li><li>Example CPL from previous campaigns</li><li>Brief strategy on how you would position a Palm Jumeirah ultra-luxury specialist</li></ul><p>Serious professionals only.</p><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED15,000.00 per month</p><p>Experience:</p><ul><li>performance marketing: 3 years (Required)</li></ul>

Content & Performance Manager (Luxury Real Estate – Dubai)

ميكاترونكس للبحث والتطوير

<p><b>Key Responsibilities</b></p><p><b>Strategic Planning</b></p><ul><li>Develop and update the company&rsquo;s long-term and mid-term strategic plans for subsidiaries within the holding group.</li><li>Ensure alignment between subsidiaries&rsquo; strategies and the overall holding company strategy.</li><li>Conduct internal and external environmental analysis (SWOT, PESTEL).</li><li>Propose strategic initiatives and oversee their execution.</li><li>Develop and maintain the Strategic Roadmap.</li><li>Periodically review and update the strategy in line with market changes.</li></ul><p><b>Corporate Performance Management</b></p><ul><li>Design and implement a Corporate Performance Management System.</li><li>Define Key Performance Indicators (KPIs) at the level of:</li><li>Holding company</li><li>Subsidiary companies</li><li>Departments and business units</li><li>Monitor and analyze performance results on a regular basis.</li><li>Prepare performance reports for senior management and the Board of Directors.</li><li>Identify performance gaps and recommend improvement plans.</li></ul><p><b>Subsidiary Oversight</b></p><ul><li>Monitor the financial and operational performance of subsidiary companies.</li><li>Ensure subsidiaries&rsquo; compliance with the holding company&rsquo;s strategic objectives and policies.</li><li>Analyze periodic performance reports and discuss results with subsidiary management teams.</li><li>Support subsidiary Boards of Directors in planning and decision-making processes.</li><li>Evaluate the performance of subsidiary CEOs in coordination with senior management.</li></ul><p><b>Governance and Risk Management</b></p><ul><li>Contribute to the implementation of corporate governance frameworks across the holding company and its subsidiaries.</li><li>Identify and monitor strategic and operational risks.</li><li>Propose policies and procedures to mitigate risks.</li><li>Ensure compliance with applicable laws and regulations.</li></ul><p><b>Reporting and Executive Presentations</b></p><ul><li>Prepare comprehensive strategic reports for the Board of Directors.</li><li>Present performance indicators and results of strategic initiatives.</li><li>Provide data-driven insights and recommendations.</li><li>Prepare reports related to investment opportunities and expansion plans.</li></ul><p><b>Cross-Functional Coordination</b></p><ul><li>Work closely with the Finance Department to link performance outcomes to budgets.</li><li>Coordinate with Human Resources to align performance management with individual evaluations.</li><li>Collaborate with the PMO to track the execution of strategic initiatives.</li><li>Support operational departments in improving performance.</li></ul><p><b>Leadership and Management</b></p><ul><li>Lead and manage the Performance and Strategy team.</li><li>Define responsibilities and distribute roles within the department.</li><li>Develop team capabilities and enhance overall efficiency.</li><li>Coordinate with other departments (Finance, HR, PMO).</li></ul><p><b>Innovation and Strategic Development</b></p><ul><li>Propose new business models.</li><li>Support digital transformation from a strategic perspective.</li><li>Monitor global trends and assess their impact on the group&rsquo;s activities.</li></ul><p><b>Technical Skills</b></p><ul><li>Strong experience in strategic planning and project management.</li><li>Solid financial acumen to evaluate investments and budgets across subsidiaries.</li><li>Good understanding of information technology to support strategic decision-making.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in business administration, Economics, or Finance.</li><li>Postgraduate studies are preferred (MBA / Strategic Management).</li></ul><p><b>Professional Experience</b></p><ul><li>5&ndash;8 years of experience in strategic planning, business analysis, and holding company environments.</li><li>Previous experience within a group of companies, holding companies, or publicly listed companies.</li></ul><p><b>What We Offe</b>r:</p><ul><li>Competitive salary and benefits.</li><li>&middot; Social insurance</li><li>A collaborative and growth-oriented work environment.</li><li>If you&rsquo;re passionate about managing technical projects and driving innovation, we&rsquo;d love to hear from you!</li></ul><p>Job Type: Full-time</p>

Strategic Planning & Performance Manager

Stellantis Middle East & Africa

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is responsible for product marketing, brand performance, and market execution for Dodge &amp; RAM in the Middle East &amp; Africa. Key duties include turning strategy into actionable plans, monitoring brand health, managing product lifecycle positioning, and overseeing GTM, launches, and supply chain visibility. The goal is to drive operational excellence, business growth, and enhance brand experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Marketing &amp; Lifecycle Excellence
  </strong>
 </p>
 <p>
  &bull; Manage the full product lifecycle for assigned nameplates (serial life).
 </p>
 <p>
  &bull; Expert of all the products in the Dodge &amp; RAM portfolio.
 </p>
 <p>
  &bull; Conduct market potential &amp; volume forecasting, competitive benchmarking, and product positioning studies in collaboration with zones.
 </p>
 <p>
  &bull; Develop product value propositions tailored to MEA markets.
 </p>
 <p>
  &bull; Develop pricing strategies &amp; bulletins in line with brand positioning and market (Other markets).
 </p>
 <p>
  &bull; Support pricing strategies in line with brand positioning and market realities (ME).
 </p>
 <p>
  &bull; Align regional product requirements with global teams to optimize specs, features, and trims.
 </p>
 <p>
  &bull; Support in initiating IPI (International Product Investigation) process
 </p>
 <p>
  &bull; Monitoring all US bulletins
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Brand Performance Management
  </strong>
 </p>
 <p>
  &bull; Monitor brand KPIs: retail sales &amp; wholesale performance, share, mix, penetration, brand health, &amp; funnel performance (when available).
 </p>
 <p>
  &bull; Convert data into strategic insights and clear action plans for markets.
 </p>
 <p>
  &bull; Support zones performance brand / product information, reports and global brand requests.
 </p>
 <p>
  &bull; Drive consistency of brand expression in alignment with Dodge &amp; RAM global brand standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Car flow / Supply Chain Monitoring
  </strong>
 </p>
 <p>
  &bull; Track vehicle allocation, production plans, shipments, and regional distribution with MEA &amp; US SCM teams.
 </p>
 <p>
  &bull; Identify risks in availability, pipeline buildup, and slow-moving inventory.
 </p>
 <p>
  &bull; Recommend corrective actions with sales operations &amp; supply chain teams (e.g., market reallocation, build spec adjustments).
 </p>
 <p>
  &bull; Ensure strong product availability to support GTM, launches, and B2C / B2B / B2G demand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Go-To-Market Readiness
  </strong>
 </p>
 <p>
  &bull; Lead / support GTM PDCA for serial life products
 </p>
 <p>
  &bull; Develop integrated GTM frameworks covering product, pricing, channel, comms, and experience.
 </p>
 <p>
  &bull; Prepare product positioning, launch calendars, product stories, feature scripts, training briefs, and competitive angles.
 </p>
 <p>
  &bull; Coordinate with marketing, PR, sales, training, aftersales, and distributors.
 </p>
 <p>
  &bull; Ensure world‑class execution of launches that meet global standards. Middle East &amp; Africa
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Special Projects
  </strong>
 </p>
 <p>
  &bull; Drive cross‑functional initiatives that support the brand&rsquo;s strategic roadmap.
 </p>
 <p>
  &bull; Egypt Strategy &amp; Transformation support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Market Support &amp; Engagement
  </strong>
 </p>
 <p>
  &bull; Provide markets with product-related support, performance reviews, dashboards, and actionable
 </p>
 <p>
  recommendations.
 </p>
 <p>
  &bull; Support processes related to model year changes (Pricing &amp; vehicle order guides)
 </p>
 <p>
  &bull; Order system preparation (STV / VOIM) and support in collaboration with US teams
 </p>
 <p>
  &bull; Support regional meetings, distributor workshops, and product deep-dive sessions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies &amp; Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in marketing, business administration, or engineering. An MBA is preferred.
 </p>
 <p>
  &bull; 4-6+ years in automotive product marketing, product planning, brand management, or commercial performance roles.
 </p>
 <p>
  &bull; Experience with multi-country / emerging markets (preferably Middle East &amp; Africa).
 </p>
 <p>
  Language:
 </p>
 <p>
  Fluent English required (written &amp; spoken).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specialized Knowledge &amp; Certifications:
  </strong>
 </p>
 <p>
  &bull; Product marketing frameworks
 </p>
 <p>
  &bull; US Brands systems (STV / CINON / VOIM) awareness
 </p>
 <p>
  &bull; Car flow monitoring (SCM collaboration)
 </p>
 <p>
  &bull; Competitive product pricing &amp; positioning
 </p>
 <p>
  &bull; Launch planning coordination &amp; project management
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mobility:
  </strong>
 </p>
 <p>
  &bull; Willingness to travel across Middle East &amp; Africa (~10%).
 </p>
 <p>
  &bull; ~1-2 times a year to the US (subject to travel conditions).
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications
 </p>
 <p>
  from people of all age, ethnicity, nationality, religion, and disability. Diverse teams, will allow us to better meet the
 </p>
 <p>
  evolving needs of our customers and care for our future.
 </p>
</div>


Product & Brand Performance Manager-MEA Region

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><b>MISSION</b></div></div><br>
<div></div>
<div>
<div>Represents and encourages a performance improvement culture within the company, working together with Operations and Support departments, supporting them to manage performance Improvement to help on the increase of efficiency and client/customer satisfaction.</div>
</div>
<div><div>Responsible to ensure in the company Compliance related to Quality/PeakOS and Security standards and policies.</div></div><div><br>
<div>
</div><div><div><b>ABOUT THE JOB</b></div>
</div>
<div><div>Identifies opportunities/issues, defines and manages performance improvement projects using the Lean/Six Sigma methods to drive specific targeted project goals, and works with trends and variation to prevent target failures.</div>
</div>
<div><div>Properly track success measures to effectively execute improvements, drive performance goals and demonstrate value added to our CX activity.</div>
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<div><div>Recommends solutions and controls, and implementing approved recommendations. Implements and ensures accurate quality &amp;performance measurements and tools are implemented, such as PeakOS, QMS and ISMS</div></div><br>
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About Us</div>
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Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
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Job Summary</div>
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Job Summary:
</b></div><div>We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever</div>
<div>The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.</div>
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Primary Job Responsibilities</div></div><div></div><div><br>
<div><b>Key Responsibilities:</b></div>
<ul><li>Supervise and manage a team of Quality Coaches, providing guidance, support, and performance feedback.</li>
<li>Develop and implement quality assurance policies, procedures, and standards to improve the overall performance of the contact center.</li>
<li>Monitor calls, chats, and emails to assess adherence to quality standards and compliance with company policies.</li>
<li>Analyze quality metrics and trends to identify areas for improvement and collaborate with operations to implement corrective actions.</li>
<li>Conduct regular training sessions for Quality Coaches and frontline staff to enhance their skills and knowledge of quality standards.</li>
<li>Prepare and present quality reports to senior management, highlighting key performance indicators and improvement initiatives.</li>
<li>Attend and participate in Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) with clients to discuss quality metrics, performance, and strategies for improvement.</li>
<li>Build and maintain strong relationships with clients, serving as a point of contact for quality-related inquiries and feedback.</li>
<li>Collaborate with clients to understand their quality expectations and tailor quality assurance programs to meet their needs.</li>
<li>Foster a positive team environment that encourages open communication, teamwork, and accountability.</li>
<li>Stay updated on industry best practices and emerging trends in quality assurance within the BPOs.</li></ul><br>
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</div><div><b>Required Skills:</b></div>
<ul><li>Strong analytical and reporting abilities.</li>
<li>Proficient in using quality monitoring tools and CRM systems.</li>
<li>Solid understanding of contact center operations and metrics.</li>
<li><b>Quality Assurance Leadership</b></li>
<li><b>Monitoring and Reporting</b></li>
<li><b>Collaboration and Feedback</b></li>
<li><b>Continuous Improvement</b></li>
<li><b>Compliance and Standards</b></li></ul><br>
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</div><div><b>Experience:</b></div>
<ul><li>At least 2-3 years of experience in a quality assurance or related role in a contact center.</li>
<li>Proven experience leading teams and managing quality initiatives.</li>
<li>Proven experience managing client relationships</li>
<li>C1 English language</li></ul><br>
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</div></div></div></div><div><div><b>KEY RESPONSIBILITIES</b></div></div><div><br>
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</div></div><div><ul><li><div>Understand and Meet all project goals (Quality, Delivery and Cost) and work together with Operations and support departments to control and track KPIs correctly and effectively</div>
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</ul></div><div><ul><li><div>Identifies opportunities/issues, defines and manages performance improvement plans, with action plans, Bridge Plans and Glide Paths.</div>
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</ul></div><div><ul><li><div>Support Operations Managers, performing root cause analysis and implement Bridge/glide/action plans to improve performance and client/customer satisfaction</div>
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</ul></div><div><ul><li><div>Responsible for the implementation, compliance and improvement of the Foundever Peak Operating Standards PeakOS.</div>
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</ul></div><div><ul><li><div>Ensure and promote project Compliance related to Quality and Security standards and policies ISO and PCI or any client requested certifications.</div>
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</ul></div><div><ul><li><div>Implementation and control of Quality Monitoring Master Plans, supporting and improving Quality monitoring programs and CXpert program.</div>
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</ul></div><div><ul><li><div>Recommends solutions and controls, and implement approved recommendations.</div>
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</ul></div><div><ul><li><div>Point of contact of internal and external audits planning &amp; management and provide the focus, direction, and control.</div>
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</ul></div><div><ul><li><div>Responsible to Identify, log and track Nonconformity and corrective actions in order to avoid possible recurrences</div><br>
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<div><b>OTHER QUALIFICATIONS</b></div>
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<div><div><b>Education</b></div>
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<div><div>Preferable college degree or related work experience</div>
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<div><div><b>Work Experience</b></div>
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<div><div>Experience Target (in this job or a related function/field):</div>
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<div><ul><li><div>Two years of contact center operational management experience</div>
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</ul></div><div><ul><li><div>One year of demonstrated use of performance improvement methodologies or equivalent experience.</div>
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</ul></div><div><ul><li><div>Experience in QMS and ISM Systems.</div>
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</ul></div><div><div><b>Languages</b></div>
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<div><ul><li><div>Fluency in English (required)</div>
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</ul></div><div><ul><li><div>Other languages ( Valurated)</div>
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</ul></div><div><div><b>Tools and Applications</b></div>
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<div><ul><li><div>MS Office applications (Excel, PowerPoint, Word)</div>
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</ul></div><div><ul><li><div>Minitab or statical tools</div>
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</ul></div><div><div><b>COMPETENCIES &amp; BEHAVIORS</b></div>
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<div><ul><li><div>Analytical</div>
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</ul></div><div><ul><li><div>Data-driven</div>
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</ul></div><div><ul><li><div>Self-motivated</div>
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</ul></div><div><ul><li><div>Independent</div>
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</ul></div><div><ul><li><div>Tech-savvy</div>
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</ul></div><div><ul><li><div>Teamwork</div>
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</ul></div><div><ul><li><div>Stakeholder management</div>
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</ul></div><div><ul><li><div>Communication &amp; presentation</div>
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</ul></div><div><ul><li><div>Obsessive about data</div>
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</ul></div><div><ul><li><div>Passion for improvement</div>
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</ul></div><div><ul><li><div>Willingness to learn new skills</div></li></ul><br>
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<div></div><div><div><b>KNOWLEDGE&amp; EXPERIENCE</b><b>
</b></div></div><div><ul><li><div>Performance and Quality Improvement principles, methodologies, best practices and tools.</div>
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</ul></div><div><ul><li><div>Ability to resolve problems and present appropriate business solutions and recommendations.</div>
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</ul></div><div><ul><li><div>Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.</div>
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</ul></div><div><ul><li><div>Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations.</div>
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</ul></div><div><ul><li><div>Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,</div>
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</ul></div><div><ul><li><div>Excellent technical (MS Word, and Excel) and math/statistical skills.</div>
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</ul></div><div><ul><li><div>Effective time management.</div>
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</ul></div><div><ul><li><div>Ability to work in a dynamic, fast-paced environment.</div>
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</ul></div><div><ul><li><div>Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.</div></li></ul><br>
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<div></div><div><div><b>LEADERSHIP TOUCH</b></div>
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<div><ul><li><div>Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions</div>
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</ul></div><div><ul><li><div>Ability to think in integrated solutions and support sales and business development with subject matter expertise.</div>
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</ul></div><div><ul><li><div>Ability to manage large scale, cross-functional projects.</div>
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</ul></div><div><ul><li><div>Attention to detail required, ability to understand macro to micro operational perspective</div></li></ul></div></li></ul></div></div></div></div></div></div><div></div>

Performance Improvement Manager

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