personal banker

Commerce Bank

<div><p><b>About Working at Commerce</b></p><p></p><p>
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
</p><p></p><p>Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.</p><p></p><p>
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk.</p><p></p><p><b><br>
Compensation Range</b></p>
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)<p></p><div><p><b>
About This Job</b></p><p></p><p>
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you&rsquo;ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You&rsquo;ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we&rsquo;re looking for a new Personal Banker to join our team at our <b>Lawrence Main/Iowa St. location.</b></p><p></p><p>
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.</p><p></p><p>
As a Personal Banker, you&rsquo;ll:</p><ul><li><p>
Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.</p></li><li><p>
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers&rsquo; financial needs.
</p></li><li><p>Actively listen to our customers so you can make appropriate recommendations that match their needs.</p></li><li><p>
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.</p></li><li><p>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.</p></li><li><p>
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.</p></li><li><p>
Be able to earn more than your base pay through our quarterly incentive program.</p></li></ul></div><p></p><p><b>
Work Schedule</b></p><ul><li><p>
Monday - Friday: 7:30 AM - 5:45 PM</p></li><li><p>
Some Saturdays: 8:30 - 12:15 PM</p></li></ul><p></p><p><b>
Essential Functions</b></p><ul><li><p>
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment</p></li><li><p>
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.</p></li><li><p>
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals</p></li><li><p>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements</p></li><li><p>
Identify complex financial needs and refer customers to bank specialists when appropriate.</p></li><li><p>
Perform other duties as assigned</p></li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required</b></p><ul><li><p>
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
</p></li><li><p>Ability to meet personal and branch sales and customer services expectations
</p></li><li><p>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</p></li><li><p>
Team player with excellent written, verbal and interpersonal communication skills</p></li><li><p>
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values</p></li><li><p>
Proficient with Microsoft Word, Excel and Outlook</p></li></ul><p></p><p><b>
Education &amp; Experience</b></p><ul><li><p>
High School diploma or equivalent combination of education and experience required</p></li><li><p>
1+ years sales or customer service experience required</p></li><li><p>
Experience working in an environment with individual and team sales goals preferred</p></li></ul><p></p><p><i>
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
</i></p><p></p><p><b>For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.</b></p><p></p><p>
*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.</p><p></p><p>
#LI-MS1</p><p></p><p>
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.</p><p></p>
Location: 955 Iowa Street, Lawrence, Kansas 66044<p></p><p>
Time Type:</p>
Full time</div>

Personal Banker

RENASANT BANK

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep understanding of Renasant Bank customer engagement model, you spend time executing and role modeling by serving as our customer&rsquo;s financial advisor of choice. Personal Bankers should be self-motivated to achieve consistent and balanced performance in customer experience, deposits, acquisition and retention of accounts, and partner referrals to drive income for the branch.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><div>An effective Personal Banker is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution and operational excellence.</div><ul><li>
Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model</li><li>
Create a daily individual plan focused on deepening customer relationships and consistent execution of service standards, customer retention, etc.</li><li>
Partner with Branch Manager to ensure personal achievement of service, sales and operational goals are achieved</li><li>
Execute and role model the Renasant service standards in every customer and teammate interaction</li><li>
Resolve customer issues and concerns by owning the problem and acting as a liaison between the customer and bank</li><li>
Remain self-motivated to achieve optimal sales and service results weekly, monthly and yearly</li><li>
Use all customer interactions, in person or phone, to identify additional needs and make appropriate recommendations</li><li>
Maintain effective partnerships with other lines of businesses to help drive more effective and profitable customer relationships</li><li>
Participate in community activities as a representative of Renasant Bank;</li><li>
Serve as a back-up Teller or Head Teller, if needed</li><li>
Ensure that proper documentation is obtained and properly completed for all solutions to minimize documentation exceptions</li><li>
Properly complete all account maintenance activities</li><li>
Stay up-to-date and focused on all regulations, policies and procedures related to Personal Banker and other branch operations</li><li>
Perform other related duties as assigned</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent required, college education preferred</li><li>
Minimum of 1 year related customer experience and sales experience required</li><li>
Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations</li><li>
Ability to produce individual and team sales and customer experience results</li><li>
Ability to remain focused on customer financial needs and acts with the customers priorities in mind</li><li>
Knowledgeable of the financial services industry and local community to better serve the customer</li><li>
Effective written and verbal communication skills</li><li>
Attention to detail with strong record of accuracy in handling of transactions</li><li>
Comfortable using a variety of technology software products to process transactions</li><li>
Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes</li><li>
Aptitude to read, understand and apply all regulations, policies and procedures related to Personal Banker responsibilities and other branch operations</li><li>
Ability to travel for training, other development opportunities, and between branches, as needed</li></ul><div>
For all Senior Personal Bankers:</div><ul><li>
Minimum of 2 years of successful personal sales experience</li><li>
Ability to handle complex transactions with limited supervision</li><li>
Operational strength with limited exceptions</li><li>
Proficient in all aspects of bank products and solutions, including IRA&rsquo;s and complex business accounts</li></ul><div>
For all Licensed Personal Bankers:</div><ul><li>
Current State insurance license</li><li>
Ability to meet licensing requirements as established by the Bank&rsquo;s broker/dealer, if applicable</li><li>
Maintain current knowledge of some non-FDIC insured solutions, including annuities and life insurance</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

<div><p><b>About Working at Commerce</b></p><p></p><p>
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
</p><p></p><p>Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.</p><p></p><p>
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk.</p><p></p><p><b><br>
Compensation Range</b></p>
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)<p></p><div><p><b>
About This Job</b></p><p></p><p>
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you&rsquo;ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You&rsquo;ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we&rsquo;re looking for a new Personal Banker to join our team at our <b>Shawnee Monticello location.</b></p><p></p><p>
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.</p><p></p><p>
As a Personal Banker, you&rsquo;ll:</p><ul><li><p>
Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.</p></li><li><p>
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers&rsquo; financial needs.
</p></li><li><p>Actively listen to our customers so you can make appropriate recommendations that match their needs.</p></li><li><p>
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.</p></li><li><p>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.</p></li><li><p>
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.</p></li><li><p>
Be able to earn more than your base pay through our quarterly incentive program.</p></li></ul></div><p></p><p><b>
Work Schedule</b></p><ul><li><p>
Monday - Friday: 7:45 AM - 4:45 PM, or 8:30 AM - 5:30 PM, or 8:45 AM - 5:45 PM</p></li><li><p>
Saturdays: 8:45 AM - 12:15 PM</p></li></ul><p></p><p><b>
Essential Functions</b></p><ul><li><p>
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment</p></li><li><p>
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.</p></li><li><p>
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals</p></li><li><p>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements</p></li><li><p>
Identify complex financial needs and refer customers to bank specialists when appropriate.</p></li><li><p>
Perform other duties as assigned</p></li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required</b></p><ul><li><p>
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
</p></li><li><p>Ability to meet personal and branch sales and customer services expectations
</p></li><li><p>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</p></li><li><p>
Team player with excellent written, verbal and interpersonal communication skills</p></li><li><p>
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values</p></li><li><p>
Proficient with Microsoft Word, Excel and Outlook</p></li></ul><p></p><p><b>
Education &amp; Experience</b></p><ul><li><p>
High School diploma or equivalent combination of education and experience required</p></li><li><p>
1+ years sales or customer service experience required</p></li><li><p>
Experience working in an environment with individual and team sales goals preferred</p></li></ul><p></p><p><i>
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
</i></p><p></p><p><b>For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.</b></p><p></p><p>
*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.</p><p></p><p>
#LI-MS1</p><p></p><p>
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.</p><p></p>
Location: 21800 Midland Drive, Shawnee, Kansas 66218<p></p><p>
Time Type:</p>
Full time</div>

Franklin Savings Bank

<div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div><div><ul><div><div><div><div>Description<br>
<p></p><div><p><b>FRANKLIN SAVINGS BANK
</b></p><p><b>Functional Position Description<br>
</b></p><p></p><p><b>Personal Banker 3
</b></p><p><b>Non-Exempt<br>
</b></p><p></p><p><b>Service Criteria<br>
</b></p><p></p><p>All individuals holding positions within Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB&rsquo;s Pledge of Excellence . The Pledge of Excellence describes standards of conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.<br>
</p><p></p><p><b>Purpose<br>
</b></p><p></p><p>Following the bank&rsquo;s Mission and Vision, the goal of this position is to actively develop new business and expand existing customer relationships. The incumbent will assess and handle customers&rsquo; banking needs, obtain and process customer/account information and transactions, and sell bank deposit and loan products and services. The Personal Banker will actively refer customers to the appropriate area of the bank or its affiliate, Independence Financial Advisors (IFA). This position may include consumer loan origination and closing, account opening, safe deposit transactions, and branch opening/closing procedures. Incumbents are encouraged to actively engage in their own advancement and continued development of knowledge and job skills. Individual skill development will be supported through ongoing training and coaching by the manager.<br>
</p><p></p><p>This position is accountable to the Branch Manager.<br>
</p><p></p><p><b>Duties and Responsibilities<br>
</b></p><p></p><p>&middot; Responsible and accountable for representing the bank in a courteous, friendly, confidential, knowledgeable and professional manner to ensure that each customer&rsquo;s experience exceeds expectations.
</p><p>&middot; Responsible for providing prompt, efficient and accurate service in processing all transactions and service requests, whether in person or over the phone, to customers and co-workers.
</p><p>&middot; Satisfactorily complete required compliance, regulatory and internal training.
</p><p>&middot; Open new deposit accounts according to compliance policies. Accept consumer loan applications and complete arrangements for document signing and loan closings. Open and allow access to safe deposit boxes, update existing accounts and perform other deposit services such as direct deposit, wire transfers, stop payments, etc.
</p><p>&middot; Consistently use all sales techniques, including exploring customers&rsquo; needs through the use of questioning skills and benefit statements to ensure a consistent and valued customer experience.
</p><p>&middot; As a participant in the Retail Banking RoadMap Incentive Plan, must at a minimum, meet individual performance expectations which will contribute to the attainment of branch and department goals.
</p><p>&middot; Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions.
</p><p>&middot; Comply with proper disclosure requirements, state and federal regulations, including but not limited to consumer privacy policies, CIP and Funds Availability.
</p><p>&middot; By maintaining a general knowledge of services offered through IFA, identity referral opportunities to attain goals established for investment and insurance referrals.
</p><p>&middot; Drive efforts in the branch to identify and implement a positive overall customer experience which will build customer loyalty and enhanced relationships.
</p><p>&middot; Adhere to all operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customers and bank assets.
</p><p>&middot; Deepen consumer and business customer relationships by effectively recommending bank products and services that meet financial needs.
</p><p>&middot; Resolve account service issues and respond to customer inquiries promptly and effectively.
</p><p>&middot; Responsible for buying and selling cash from the vault, ensuring cash drawer limits are not exceeded and drawer is locked when unattended.
</p><p>&middot; Responsible for balancing cash drawer daily, adhering to balancing guidelines and retail performance guidelines.
</p><p>&middot; Update customer relationship management systems with appropriate information.
</p><p>&middot; Provide for the proper security of all non-public personal information (NPPI).
</p><p>&middot; Responsible and accountable for maintaining knowledge of the bank&rsquo;s products and services and can demonstrate proficiency in the use of our electronic delivery solutions.
</p><p>&middot; Promotes team efforts in all areas.
</p><p>&middot; May provide limited supervisory guidance to include system overrides, opening and closing of branch and check approvals.
</p><p>&middot; Assist with the daily branch operations, including balancing of vaults, and ATM&rsquo;s, coin machine maintenance, cash advance terminals and branch negotiables.
</p><p>&middot; Adhere to all safety, security and soundness policies.
</p><p>&middot; Properly identify customers to protect both the customer and the bank from loss.
</p><p>&middot; Determine proper funds availability based on regulatory requirements and complete hold notices as needed.
</p><p>&middot; Resolve account service issues and respond to customer inquiries promptly and effectively.
</p><p>&middot; Receive checks and cash for deposit, verify amounts, examine checks and cash for validity, ensure all transactional documents are properly endorsed and/or signed.
</p><p>&middot; Perform customer transactions including but not limited to the following:
</p><p>o Process deposits and withdrawals.
</p><p>o Accept loan payments.
</p><p>o Count and roll loose coin.
</p><p>o Issue bank checks and money orders.
</p><p>o Cash checks.
</p><p>o Perform credit card cash advances.
</p><p>o Process night and mail deposits.<br>
</p><p></p><ul><li>Note: The duties outlined are representative only and are not intended to include all possible assignments to this position or position classification. Additional duties may be assigned.
</li></ul><p><b>Skills/Experience/Training<br>
</b></p><p></p><p>&middot; High School Diploma or equivalent is required.
</p><p>&middot; A minimum of one-year prior retail banking or retail sales experience with a general knowledge of banking regulations and bank products is preferred.
</p><p>&middot; Must possess strong interpersonal skills and communicate effectively both verbally and in writing.
</p><p>&middot; Maintain strong knowledge of bank products and services.
</p><p>&middot; Exhibit tact and diplomacy.
</p><p>&middot; Good organizational skills.
</p><p>&middot; Must have a valid driver&rsquo;s license as travel from time to time may be necessary.
</p><p>&middot; A pre-employment evaluation may be required.<br>
</p><p></p><p><b>Working Conditions<br>
</b></p><p></p><p>Moderate physical effort and occasionally demanding work requiring dexterity, visual attention and application as needed for the operation of front-line computer terminals, drive-up windows, personal computers and various other types of office equipment.<br>
</p><p></p><p>Physical effort and lifting are required with the handling of materials and supplies, including the transport of coin and currency to and from the vault.<br>
</p><p></p><p>May be seated or standing for extended period of time with the freedom of movement on a regular basis.<br>
</p><p><br>
Well lighted and ventilated office environment.<br>
</p><p></p><ul><li>External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential functions (as listed) either unaided, or with the assistance of reasonable accommodations, to be determined by management on a case-by-case basis.<br>
</li></ul><p></p><p><i>This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank.<br>
</i></p><p></p><p><i>Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.<br>
</i></p><p></p><p><i>Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description.<br>
</i></p><p></p><p><i>Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer.<br>
</i></p><p></p><p><b>Equal Opportunity Employer/Veterans/Disabled</b></p></div></div></div></div></div></ul></div></div></div></div><div></div>

Personal Banker 3

Arbor Bank

<div><p><b>Job Title: Personal Banker</b></p>
<p><b>
Reports to:</b> Deposit Manager</p>
<p><b>
Classification: </b>Full Time, non-exempt</p>
<p><b>
Office Location: Nebraska City, NE (911 Central Ave., Nebraska City, NE 68410)</b></p>
<p><b>
Work Location:</b> In office daily</p>
<p><b>
Hours:</b> Monday thru Friday: 8:00 am to 5:00 pm. Saturday: 8:00 am to 12:00 pm<b> (as needed)</b></p>
<p><b>
Summary Description
</b></p><p>Personal Banker is responsible for providing services by developing, managing, and retaining relationships with deposit customers. This person, independently and/or collaboratively, works with bankers and office staff to actively fulfill the mission of Arbor Bank. This person visits with customers for the purpose of providing customer service, relationship building and cross-sell. This person will independently handle moderately complex to complex customer issues and problems.</p>
<p><b>
Personal Banker Responsibilities</b></p>
<ul>
<li>Provide New Account services for all deposit products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.</li>
<li>Ensure that check orders are processed accurately and efficiently</li>
<li>Provide service to customers wishing to change their address, email, or phone number while following bank policies and security procedures</li>
<li>Provide customer service to Standard Online banking and Arbor Mobile customers by resetting passwords, increasing mobile deposit limits, and general login and usage questions.</li>
<li>Images documents to Director for digital storage</li>
<li>Prepare Stop Payments for customers</li>
<li>Provide enhanced customer service to Debit Card customers including issuing new cards, closing cards, and reordering cards, limit increases, travel exemptions, and activation assistance</li>
<li>Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.</li>
<li>Know the features and benefits of bank products and services.</li>
<li>Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.</li>
<li>Proactively work toward achievement of personal and branch sales and customer service goals.</li>
<li>Initiate outgoing Wires</li>
<li>Provide Notary services</li>
<li>Demonstrate commitment, dependability, and respect for other team members.</li>
<li>Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Perform physical requirements as described in the Physical Requirements section</li>
</ul>
<p><b>Additional Deposit Services Detailed Responsibilities</b></p>
<ul>
<li>Provide backup coverage for Teller Transactions</li>
<li>Prepare cash orders or ship currency and coin, distribute vault cash to other tellers, and balance branch cash vault</li>
<li>Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night, or mail deposits.</li>
<li>Records all transactions and prepares daily settlements of teller cash and proofs transactions.</li>
<li>Greets customers, delivers prompt and efficient service and provides information about bank products and services.</li>
<li>Answers incoming phone calls and ensures that the caller receives the service they need.</li>
<li>Follows all required security procedures and policies.</li>
<li>Respond promptly to customer issues, questions, and concerns.
</li><li>Project a professional image in dress, manner, communication, and focus.</li>
<li>Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.</li>
<li>Represent Arbor Bank by participating in community organizations and activities.
</li><li>Performs other duties as assigned.</li>
</ul>
<p><b>Skills and Experience</b></p>
<ul>
<li><b>Minimum of 1 Year Banking Experience</b></li>
<li>Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
<li>Strong organizational skills.</li>
<li>Strong verbal and written communication skills required.</li>
<li>Ability and desire to work with team of employees across multiple locations.</li>
<li>High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.</li>
</ul>
<p><b>Software Used</b></p>
<ul>
<li>Precision Graphical</li>
<li>Integrated Teller</li>
<li>Business Process Manager
</li><li>Navigator and Access Manager</li>
<li>Director</li>
<li>Client-Central</li>
<li>WireXchange</li>
<li>Salesforce</li>
</ul>
<p><b>Physical demands</b>:</p>
<ul>
<li>The physical demands of the job, including bending, sitting, lifting and driving.</li>
<li>Sedentary work that primarily involves sitting/standing.</li>
<li>Remaining in a stationary position, often standing or sitting for prolonged periods.</li>
<li>Occasionally lifting or carrying objects less than 15 lbs.</li>
<li>Communicating with others to exchange information.</li>
<li>Communicating by means of spoken word to impart oral information to convey detailed spoken instructions to other workers, clients, &amp; the public accurately, loudly and/or quickly.</li>
<li>Constant repeating motions that may include the wrists, hands and/or fingers.</li>
<li>Clear vision at approximately 20&rdquo; or less, including use of computers, mid-range and 20&rsquo; or more.</li>
<li>Ability to hear, understand, and distinguish speech in person, over the telephone, computer and/or remote speech.</li>
<li>Reaching or extending hand(s), arm(s) in any direction, straightening arm(s) and elbow(s) and engaging the shoulders(s).</li>
<li>Assessing the accuracy, neatness and thoroughness of the work assigned.</li>
</ul>
<p><b>Work environment</b>:</p>
<ul>
<li>No adverse environmental conditions expected.</li>
</ul>
<p><b>Position type and expected hours of work: </b>full-time, typical work hours 8-5 M-F and Saturdays as needed.</p>
<p><b>
Travel: </b>3% for training</p>
<p><b>
Affirmative action plan/equal employment opportunity (AAP/EEO) statement</b>: Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability, or any other basis protected by applicable law. We also believe in the principles of the Americans with Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at HR@arborbanking.com</p></div><p></p>

PERSONAL BANKER

WaFd Bank

<div>Min: USD $20.19/Hr. Max: USD $28.03/Hr. Job Summary:
<div>
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Personal Banker.</div><div></div><div><br>
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: <b>Love What You Do...Make A Difference!</b></div><div></div><div><br>
We are seeking motivated individuals to assist clients with both personal and business banking solutions that improve their financial health and help them reach their goals. We seek creative individuals who think proactively about building relationships, delivering solutions, and representing WaFd in the communities we serve. We hire great people from a wide variety of backgrounds to make us stronger and ensure our team reflects the diversity of the businesses and communities we serve.</div><div></div><div><br>
As a personal banker, you will:
<br>
<ul><li>Build rapport with clients, understand their needs, and provide solutions.
</li><li>Open new accounts, onboard new relationships, originate loans and lines, refer to partners to help meet additional needs.</li><li>Make out-of-office business development calls to businesses, community organizations, and referral sources.</li></ul></div><ul><li>Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.</li><li>Reflect the core values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be <b>kind.</b></li></ul>
Qualifications:
<div>
Education/Skills/Training:</div><ul><li>
High school diploma or approved equivalent.</li><li>
Good math skills, 10-key and keyboarding.</li><li>
Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook.
</li><li>Well-developed smart phone and digital channel skills.
</li><li>Must have excellent organizational and analytical skills and superior written and oral communication skills.
</li><li>Ability to demonstrate how to use automated technology to teach clients self-service skills.
</li><li>Must have valid driver&rsquo;s license, satisfactory transportation, and adequate insurance coverage.</li></ul><div>
Experience:</div><ul><li>
Prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relation.</li></ul>
Benefits:
<div>
At WaFd Bank you get all of these great benefits!</div><ul><li>
Paid time off for vacation, sick days and holidays</li><li>
Health insurance</li><li>
Stock options</li><li>
Bonus programs</li><li>
401(k) plan</li><li>
Paid Parental Leave</li><li>
Life and AD&amp;D insurance</li><li>
Long-term disability</li><li>
Tuition Reimbursement</li><li>
Employee assistance programs</li><li>
Pre-tax health and dependent-care spending plans</li></ul><div>
WaFd Bank Benefits Summary - Click here for more information</div>
EEO Statement:
<div>
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375</div><div>
EEO Policy Statement - WaFd Bank</div><div>
Know Your Rights: Workplace Discrimination is Illegal - click here for more information</div><div>
California Consumer Privacy Act- CCPA 2025</div></div>

<div>Min: USD $21.29/Hr. Max: USD $30.27/Hr. Job Summary:
<div>
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Personal Banker.</div><div></div><div><br>
WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: <b>Love What You Do...Make A Difference!</b></div><div></div><div><br>
We are seeking motivated individuals to assist clients with both personal and business banking solutions that improve their financial health and help them reach their goals. We seek creative individuals who think proactively about building relationships, delivering solutions, and representing WaFd in the communities we serve. We hire great people from a wide variety of backgrounds to make us stronger and ensure our team reflects the diversity of the businesses and communities we serve.</div><div></div><div><br>
As a personal banker, you will:
<br>
<ul><li>Build rapport with clients, understand their needs, and provide solutions.
</li><li>Open new accounts, onboard new relationships, originate loans and lines, refer to partners to help meet additional needs.</li><li>Make out-of-office business development calls to businesses, community organizations, and referral sources.</li></ul></div><ul><li>Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.</li><li>Reflect the core values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be <b>kind.</b></li></ul>
Qualifications:
<div>
Education/Skills/Training:</div><ul><li>
High school diploma or approved equivalent.</li><li>
Good math skills, 10-key and keyboarding.</li><li>
Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook.
</li><li>Well-developed smart phone and digital channel skills.
</li><li>Must have excellent organizational and analytical skills and superior written and oral communication skills.
</li><li>Ability to demonstrate how to use automated technology to teach clients self-service skills.
</li><li>Must have valid driver&rsquo;s license, satisfactory transportation, and adequate insurance coverage.</li></ul><div>
Experience:</div><ul><li>
Prior banking experience, including familiarity with lending, previous work in retail, consumer service delivery, or client relation.</li></ul>
Benefits:
<div>
At WaFd Bank you get all of these great benefits!</div><ul><li>
Paid time off for vacation, sick days and holidays</li><li>
Health insurance</li><li>
Stock options</li><li>
Bonus programs</li><li>
401(k) plan</li><li>
Paid Parental Leave</li><li>
Life and AD&amp;D insurance</li><li>
Long-term disability</li><li>
Tuition Reimbursement</li><li>
Employee assistance programs</li><li>
Pre-tax health and dependent-care spending plans</li></ul><div>
WaFd Bank Benefits Summary - Click here for more information</div>
EEO Statement:
<div>
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375</div><div>
EEO Policy Statement - WaFd Bank</div><div>
Know Your Rights: Workplace Discrimination is Illegal - click here for more information</div><div>
California Consumer Privacy Act- CCPA 2025</div></div>

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