personal loan specialist

Reprise Financial

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.About the roleOur team is looking for positive and enthusiastic individuals to help us deliver the best service possible to our customers. Reprise Financial is a fast-growing consumer finance lender that provides solutions to consumers through our convenient online process. We are currently looking for a Sales Associate who can confidently engage with customers and potential customers across the country.Key Responsibilities<ul><li>Work independently in a fast-paced remote environment with management and team guidance.</li><li>Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.</li><li>Handle inbound and outbound phone calls and/or emails through our dialer system.</li><li>Communicate with customers who have started the application process and are seeking additional information/assistance.</li><li>Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).</li><li>Assess customer needs, explore all options, and introduce different types of loans.</li><li>Go the &ldquo;extra mile&rdquo; to build trust relationships, customer loyalty, and satisfaction throughout the application process.</li><li>Help customers through our application processes, including:</li><li>Verifying customer information.</li><li>Assisting customers with uploading documents to our online portal.</li><li>Notating/documenting applications.</li><li>Answering customers' questions, concerns, and objections.</li><li>Persuasively explaining the value behind our loan options.</li><li>Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines.</li><li>Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems.</li><li>Meet and exceed monthly metrics of accountability.</li><li>Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes.</li></ul>Skills, Knowledge, and Expertise<ul><li>1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.</li><li>Customer satisfaction orientation and sales competencies.</li><li>Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.</li><li>Knowledge of sales/customer service techniques and principles</li><li>Excellent communication, customer service and sales skills/tactics</li><li>Ability to work in a goal-oriented environment</li><li>Proficient computer skills</li><li>Self-motivated, performance oriented</li><li>Ability to adapt to changing sales scenarios and customer needs</li><li>Ability to work independently in a fast-paced environment</li><li>Understanding credit bureau reporting</li></ul>LocationThis position is fully remote, allowing you to work from anywhere that suits you best! While you&rsquo;ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.CompensationFor this role our salary range is $19 to $20 per hour, depending on relevant experience. This role will also be eligible to receive a monthly incentive bonus based on both company and individual performance.Benefits That Support Your Success<ul><li>Stay Healthy &amp; Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.</li><li>Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).</li><li>Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays&mdash;perfect for celebrating your birthday, your dog&rsquo;s birthday, or just a random Tuesday!</li><li>Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life&rsquo;s biggest moments.</li><li>Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.</li><li>Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.</li></ul>Our Core Values<ul><li>Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers&rsquo; success.</li><li>Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.</li><li>Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.</li><li>Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.</li><li>Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.</li><li>Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.</li></ul>Equal Employment Opportunity EmployerAt Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer&mdash;ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.Job Type: Full-timePay: $19.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Remote

Personal Loan Specialist - REMOTE

Hawaiian Financial Federal Credit Union

Looking for a career in the financial services industry? Join the state's largest non-governmental credit union! Here at Hawaiian Financial Federal Credit Union, we proudly serve over 50,000 members and operate 10 branches conveniently located across Oahu and Maui County. Apply now to join our Ohana!Loan Specialist Description:We are seeking a detail-oriented individual to join our team as a loan specialist. Under the direction and supervision of the Loan Manager, this position is responsible to review all new loan applications for accuracy and compliance, assign loans to loan officers, answer incoming emails and inquiries, phone calls, and walk-ins. A successful candidate must be able to multi-task and problem solve, computer literate, and provide excellent customer service in person and on the phone. Working knowledge in loan processing or financial services helpful.Loan Specialist Requirements:<ul><li>High school diploma or equivalent required</li><li>Bachelor's degree from an accredited college or university in Finance, Economics, Business, or related field; or equivalent experience preferred</li><li>One year of experience in loan processing or financial services preferred</li></ul>Our Culture at HIFICU:<ul><li>Stable &ndash; traditional with strong, established processes</li><li>People-Oriented &ndash; supportive and fair work environment</li><li>Team-Driven &ndash; cooperative and collaborative</li></ul>Remote Work<ul><li>Unavailable</li></ul>Visit https://www.hificu.com/careers to see a complete list of our current openings.Pay: $19.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>This role requires successful completion of an employment verification and a background check. Are you willing to proceed with these requirements?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Lending: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Honolulu, HI 96817 (Required)</li></ul>Work Location: In person

Loan Specialist (Financial Institution)

CREDIT CENTRAL

JOB SUMMARYThe main role of the Loan Specialist is to deliver an exceptional overall customer experience by originating consumer loans, processing loan applications, cultivating lasting customer relationships, and achieving performance targets. Additionally, this position will provide support to the Branch Manager in managing daily operational activities and serve as a mentor to fellow team members, setting a positive example.ESSENTIAL JOB FUNCTIONS/DUTIES<ul><li>Deliver exceptional customer service and nurture strong customer relationships</li><li>Execute external marketing activities as required</li><li>Communicate clearly and respectfully with customers and colleagues</li><li>Follow a structured daily routine to effectively complete organizational tasks</li><li>Process and review credit applications in a timely manner</li><li>Handle collection and solicitation calls with professionalism</li><li>Prepare and finalize loan documents, providing necessary information to customers</li><li>In applicable states, create written descriptions, and appraise value of security</li><li>Make credit recommendations to the Branch Manager regarding loan amounts and terms for applications</li><li>Generate weekly progress reports and maintain daily and weekly reports</li><li>Participate in and successfully complete company required training</li><li>Assist in achieving monthly targets, loan volume, account retention, bad debt, and delinquency standards</li><li>Adhere to and implement company policies and procedures</li><li>Prepare daily bank deposit, balance cash drawer each day, maintain a cash count record, and other cashier-related duties</li><li>Maintain a clean and organized office environment, ensuring the secure filing of loan and sensitive information</li><li>Undertake office duties in the absence of the Branch Manager, such as credit extension, credit and collection functions, and general organizational responsibilities</li></ul>REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:<ul><li>High School Diploma or equivalent education</li><li>Preferred previous experience in finance/credit and customer service roles</li><li>Experience with Windows and Microsoft Office Suite is preferred</li><li>Effective communication skills with the ability to interact positively with others</li><li>Excellent attendance and work ethic, consistently punctual and present on scheduled workdays</li><li>Strong customer service abilities and the capacity to work independently or as part of a team with a positive demeanor</li><li>A valid driver&rsquo;s license, reliable transportation, and auto insurance</li><li>Willingness to comply with our company policy regarding employment credit and background checks</li><li>Ability to meet licensing requirements from various states based on a criminal background check</li></ul>WORK ENVIRONMENT AND PHYSICAL REQUIREMENTSThis position requires sitting for long periods of time and very frequent use of a keyboard. Must be able to read and comprehend information, perform simple calculations, and input data accurately. Must be able to occasionally lift up to 5 pounds unassisted.EXPECTED HOURS OF WORKThis is a full-time position. Days and hours of work are Monday, Tuesday, Thursday and Friday 8:30 a.m. to 5:30 p.m., and Wednesday 8:30 a.m. to 1:00 p.m. Occasional evening and weekend work may be required as performance goals demand.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Loan Specialist

Raymond James

<div>Job Description Summary
Under general supervision, uses specialized knowledge and skills obtained through training and experience to process small business loans and prepare settlement documents. Responds to inquiries, processes, balances and reconciles client and lender positions. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information and to identify, research, and resolve problems.
Job Description
Essential Duties and Responsibilities
<ul><li>Obtains required documentation and processes all small business loan packages.
</li></ul><ul><li>Inputs loan data into settlement and SBA systems for setup and activation.
</li></ul><ul><li>Coordinates settlements with customers for purchase of SBA loans.
</li></ul><ul><li>Prepares settlement packages for funding.
</li></ul><ul><li>Prepares monthly loan certificate inventory.
</li></ul><ul><li>Processes and posts all SBA loan principal and interest payments.
</li></ul><ul><li>Processes and posts loan payoffs.
</li></ul><ul><li>Balances SBA loan transfer fees.
</li></ul><ul><li>Perform Reconciliation for P &amp; I payments between the investors and originator.
</li></ul><ul><li>Customer service liaison for safekeeping accounts.
</li></ul><ul><li>Escalates more complex service issues to seasoned associates.
</li></ul><ul><li>Performs analysis for safekeeping statements.
</li></ul><ul><li>Performs other duties and responsibilities as assigned.
</li></ul>Knowledge of
<ul><li>Basic technical concepts, practices and procedures of small business loan documentation and processing.
</li></ul><ul><li>Fundamental principles of banking and finance.
</li></ul><ul><li>Financial markets and products.
</li></ul><ul><li>SBA Underwriting guidelines and regulations.
</li></ul><ul><li>Federal and State lending laws.
</li></ul><ul><li>Loan software packages.
</li></ul>Skill in
<ul><li>Processing the loan packages.
</li></ul><ul><li>Verifying loan packages and supporting documents.
</li></ul><ul><li>Preparing loan settlement packages.
</li></ul><ul><li>Performing loan calculations.
</li></ul><ul><li>Operating standard office equipment and using required software applications, including Microsoft Office with an emphasis on Excel.
</li></ul><ul><li>Mass communication distributions.
</li></ul>Ability to
<ul><li>Read, interpret, analyze and apply information from loan package documents.
</li></ul><ul><li>Interpret and apply policies.
</li></ul><ul><li>Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
</li></ul><ul><li>Communicate effectively, both orally and in writing.
</li></ul><ul><li>Work independently.
</li></ul><ul><li>Establish and maintain effective working relationships.
</li></ul><ul><li>Maintain currency in loan processing policies and procedures.
</li></ul>Education/Previous Experience
<ul><li>Associate's Degree and one (1) to three (3) years of small business loan processing experience.
</li></ul><ul><li>~or~
</li></ul><ul><li>An equivalent combination of education, training or experience.
</li></ul>Education
High School (HS) (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
Travel
Less than 25%
Workstyle
Resident
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. 
<div>At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
 
 
We expect our associates at all levels to:
 
<ul><li>Grow professionally and inspire others to do the same
</li><li>Work with and through others to achieve desired outcomes
</li><li>Make prompt, pragmatic choices and act with the client in mind
</li><li>Take ownership and hold themselves and others accountable for delivering results that matter
</li><li>Contribute to the continuous evolution of the firm
</li></ul></div>At Raymond James &ndash; as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.</div>

Part-Time Loan Specialist - SBA

Progress Residential

<div>Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary:
The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining on-going customer relationships within our Specialty Loan Division primarily focused on a Business Purpose Loan portfolio. 
Essential Duties and Responsibilities include the following:<ul><li>
Effectively maintain a portfolio of Business Purpose Loans (BPL&rsquo;s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing.</li><li>
Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer&rsquo;s unique business needs.</li><li>
Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities.</li><li>
Perform moderately complex administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation.</li><li>
Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results.</li><li>
Ensures compliance with company policies and procedures as well as achieving investor requirements.</li><li>
Leverage available resources and technologies to serve our clients with operational excellence and accuracy</li><li>
Achieve production goals (KPI&rsquo;s- Key Performance Indicators) set by Management.</li></ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:<ul><li>
Working knowledge of Business Purpose Loans</li><li>
Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements</li><li>
Expansive knowledge related to cross collateralized servicing, partial lien release</li><li>
Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution</li><li>
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement</li><li>
Ability to multi-task, meet deadlines and stay organized</li><li>
Excellent verbal &amp; written professional communication skills</li><li>
Ability to work in a team environment and independently</li><li>
Strong advisory skills via telephone, email, and other various platforms</li></ul>
Competencies:
To perform the job successfully, an individual should demonstrate the following:<ul><li>
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.</li><li>
Business Ethics&ndash; Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.</li><li>
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.</li><li>
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.</li><li>
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.</li><li>
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.</li><li>
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li><li>
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li>
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.</li></ul>
Education/Experience:
High school diploma or general education degree (GED) required. Associate/Bachelor&rsquo;s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience. 
Computer Skills:
Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred.
Travel:
Some travel may be required.<h1 class="jobSectionHeader"> 
Why Selene?</h1>
Benefits 
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:<ul><li>
Paid Time Off (PTO)</li><li>
Medical, Dental &amp;Vision</li><li>
Employee Assistance Program</li><li>
Flexible Spending Account</li><li>
Health Savings Account</li><li>
Paid Holidays</li><li>
Company paid Life Insurance</li><li>
Matching 401(k) Plan</li></ul> 
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)</div>

Special Loan Advisor

LendingClub

<div><h3 class="jobSectionHeader">Current Employees of LendingClub: Please apply via your internal Workday Account</h3>
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!<h2 class="jobSectionHeader">
About the Role</h2>
LendingClub is seeking a Sr Product Manager to own critical parts of the end-to-end personal loan journey - from acquisition and application through decisioning, offers, and funding - with clear accountability for measurable customer and business outcomes. 
 
You&rsquo;ll partner closely with Engineering, Design, Data, Legal, Compliance, Fraud, and Business partners to shape strategy, prioritize investments, and deliver impact. This is a high-ownership role focused on solving meaningful customer problems while driving durable business results in a regulated financial environment.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Lead product strategy and execution for key areas of the personal loans funnel</li><li>
Improve conversion, speed, and user experience through data-driven insights and research</li><li>
Drive strong discovery practices by clearly defining problems, evaluating tradeoffs, and de-risking solutions before development</li><li>
Build and manage outcome-oriented roadmaps tied to clear performance metrics such as conversion, revenue, risk, and customer satisfaction</li><li>
Partner closely with Engineering and Design to deliver scalable, high-quality solutions</li><li>
Collaborate with Credit, Fraud, Legal, Compliance, Marketing, and Business teams to align priorities and decision making</li><li>
Lead rigorous experimentation efforts, including hypothesis definition, A/B testing, and performance measurement</li><li>
Embed regulatory and risk considerations into product design from the outset</li><li>
Actively use modern AI tools to increase speed and quality across research, synthesis, experimentation design, and product execution</li><li>
Identify and prioritize meaningful applications of AI and machine learning that measurably improve personalization, reduce friction, enhance operational efficiency, or strengthen risk management</li></ul>
What Success Looks Like<ul><li>
High-quality customer insights that directly inform product decisions and roadmap priorities</li><li>
Measurable improvements in funnel conversion and reduced customer friction</li><li>
Faster application completion times without increasing risk exposure</li><li>
Clear, metrics-driven roadmaps aligned with company priorities</li><li>
Strong cross-functional partnerships and alignment</li><li>
AI-enabled execution capabilities that create sustainable competitive advantage</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
6+ years of product management experience, ideally in fintech, lending or banking</li><li>
Bachelor&rsquo;s degree in a related field; or equivalent work experience</li><li>
Proven ownership of high-traffic digital products with measurable outcomes</li><li>
Strong analytical orientation and comfort defining KPIs and working closely with data</li><li>
Experience practicing continuous product discovery, including customer research, problem validation, and evidence-based prioritization</li><li>
Experience leading experimentation and optimization efforts at scale</li><li>
Experience building API-based integrations or partner ecosystems</li><li>
Track record of leveraging AI tools to elevate product thinking, analysis, and execution quality</li><li>
Track record of launching AI/ML enabled product capabilities with real user impact</li><li>
Ability to operate independently, navigate ambiguity, and make informed tradeoffs</li><li>
Ability to clearly articulate problems, frame tradeoffs, and communicate strategy to technical and non-technical audiences</li><li>
Strong product judgment and disciplined problem-framing ability</li></ul>
Nice to Have<ul><li>
Experience with lending, underwriting, fraud, or credit products</li><li>
Familiarity with regulatory requirements in financial services</li><li>
Experience incorporating modern AI tools into product roadmaps</li></ul><div>
Work Location
 
San Francisco 
 
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role&rsquo;s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role&rsquo;s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
 
 
Time Zone Requirements
 
Primarily PT 
 
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. 
 
Travel Requirements
 
As needed travel to LendingClub offices and/or other locations, as needed.
 
 
Compensation
 
The target base salary range for this position is 176,000-207,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub&rsquo;s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). 
 
We&rsquo;re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
 
 
#LI-Hybrid
 
#LI-BC1 
</div> 
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.</div>

Sr Product Manager - Personal Loans

EdPlus at Arizona State University

Do you excel at helping students in a fast-paced, high-volume environment? Are you familiar with higher education financial aid policies and procedures? Then keep reading below for this EdPlus Financial Intake Specialist opportunity! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We are seeking a highly motivated, energetic and articulate EdPlus Financial Intake Specialist to join our high-performing team in the Success Coaching Center. Every day you will make a difference in the lives of others by assisting with the completion of necessary financial aid documents to ensure students are eligible for their financial aid certification. You will also perform outreach to students (and where applicable, other institutions) to facilitate collection of documentation to complete files. You will also answer general financial aid questions for students and work to resolve any obstacles to the students&rsquo; progress. Essential Duties: &middot; Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents. &middot; Requests additional information regarding incomplete or inconsistent applications. &middot; Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards. &middot; Works as a liaison between staff and students to ensure optimal student experience and processing times. &middot; Serves as part of a support team for online students. &middot; Manages outbound call/ text/email campaigns as instructed by Lead to ensure financial aid file completion. &middot; Proactively partners with FASS team to escalate students requiring tier 2 assistance. &middot; Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information &middot; Assumes or coordinates other duties or projects as assigned or directed. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications: &middot; Bachelor&rsquo;s degree or higher in a related field. &middot; Experience in providing customer service. &middot; Experience in supporting students from diverse backgrounds via telephone, email, video and chat. &middot; Experience using customer relationship management systems. &middot; Demonstrated ability to multi-task. &middot; Demonstrated knowledge of financial aid policies and procedures. &middot; Experience with Microsoft Office applications. &middot; Experience in a high volume, fast-paced call center environment. &middot; Demonstrated knowledge of government rules, regulations, guidelines and procedures related to financial aid. NOTE: Please answer the following questions in your cover letter: &middot; This role requires frequent outreach to students to resolve issues and support their progress. Provide an example of how you handled a high volume of student interactions (calls, emails, or texts) while maintaining a high level of customer service and ensuring timely resolution. &middot; Describe your experience reviewing financial aid or similar documentation for accuracy and completeness. How do you ensure compliance with policies and manage follow-up on missing or inconsistent information in a high-volume environment? Salary &amp; Benefits: $51,500 - $60,200 per year; DOE The target salary for this position is $52,000 per year. ASU offers a total compensation package that includes valuable employee benefits: &middot; Healthcare &middot; Financial Security &middot; Retirement &middot; Family Resources &middot; Tuition Reduction (Eligible ASU Employee, their dependents and spouse.) &middot; Discounts Working Environment: ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. Department Statement: EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. Apply before 11:59 pm Arizona time: Tuesday, April 14, 2026 Work Location: In person

EdPlus Financial Intake Specialist

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