pharmacist manager

The Cigna Group

Job Title
<br>Staff Pharmacist Manager
<br><br>
Company
<br>Accredo Specialty Pharmacy, part of Evernorth Health Services
<br><br>
Location
<br>Warrendale, PA
<br><br>
Job Description
<br>Accredo Specialty Pharmacy is seeking aStaff Pharmacist Manager to join our Warrendale, PA fulfillment operation. This leadership role is responsible for the day-to-day management of pharmacy operations, including prescription fulfillment and dispensing, Warehouse and Inventory teams. The Staff Pharmacist Manager ensures operational excellence, regulatory compliance, service quality, and team development within a fast-paced specialty pharmacy environment.
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The shift for this position is 9 am - 6 pm ET Monday through Friday with the need to flex schedule to support business needs or respond to rare on-call patient needs.
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Primary Responsibilities
<br><br>
<ul>
<li>Manage daily pharmacy operations, including prescription dispensing, specialty medication fulfillment, ancillary supplies, warehouse, and inventory teams.</li>
<li>Plan, direct, and monitor daily workflow, staffing schedules, and production volume to ensure service standards and performance expectations are met.</li>
<li>Develop, track, and monitor team compliance with quality, service, productivity, and regulatory requirements.</li>
<li>Monitor prescription turnaround times to ensure internal standards and client performance guarantees are consistently achieved.</li>
<li>Lead, coach, and develop Pharmacists, Technicians, Warehouse Associates and Inventory Representatives through hiring, onboarding, training, performance management, and ongoing development.</li>
<li>Address employee relations matters and support a positive, engaged, and accountable team culture.</li>
<li>Identify recurring operational issues impacting key metrics and implement or recommend corrective actions and continuous improvement initiatives.</li>
<li>Serve as a point of escalation for complex operational, system, customer service, quality, and professional issues requiring higher-level judgment.</li>
<li>Partner with Senior Pharmacy Leadership to monitor operational costs and support compliance with cost-to-fill and productivity goals.</li>
<li>Represent pharmacy operations in cross-functional meetings, projects, and initiatives.</li>
<li>Work in production as needed to support operational demands.</li>
<li>Ensure adherence to corporate attendance, employment, and compliance policies.</li>
<li>Participate in special projects and perform other duties as assigned.</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>Active Pharmacist License in good standing in the state in which the facility is located</li>
<li>3- years experience leading or supervising pharmacy staff in a high-volume or operational setting preferred.</li>
<li>Strong knowledge of pharmacy operations, quality standards, and regulatory requirements.</li>
<li>Demonstrated ability to manage workflow, productivity, and performance metrics.</li>
<li>Strong communication, leadership, and problem-solving skills.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Prior experience in specialty pharmacy, fulfillment operations, warehouse, or inventory management.</li>
<li>Previous people leadership experience.</li>
<li>Experience working in a fast-paced, metrics-driven environment.</li>
</ul>
Work Environment
<br><br>
<ul>
<li>Pharmacy fulfillment center environment</li>
<li>Ability to work flexible hours as operational needs require</li>
<li>Will be required to work in production areas as needed</li>
</ul>
About Accredo
<br>Accredo Specialty Pharmacy, part of Evernorth Health Services, delivers innovative specialty pharmacy solutions that improve patient outcomes and lower costs. We are committed to providing exceptional care while fostering a collaborative and inclusive workplace for our employees.
<br><br>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
<br><br>
About Evernorth Health Services
<br><br>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
<br><br>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
<br><br>
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
<br><br>
Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.

Staff Pharmacist Manager - Accredo - Warrendale, PA

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li>
<li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li>
<li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li>
</ul><br>
<b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li>
</ul><b>Operations</b>
<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li>
<li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li>
<li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li>
<li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li>
<li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li>
<li>Accountable for completion of non-clinical patient calls.</li>
<li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li>
<li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li>
<li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li>
<li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li>
<li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.</li>
<li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li>
<li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li>
</ul><b>People &amp; Performance Management</b>
<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li>
<li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li>
<li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li>
<li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li>
<li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li>
<li>Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li>
</ul><b>Communication</b>
<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li>
<li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li><br>
</ul><br>
<br>
<br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>High School Diploma, GED, or equivalent.</li>
<li>PTCB or ExCPT certification (except in Puerto Rico).</li>
<li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Previous people management/ leadership experience.</li>
<li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<br>
<b>Salary Range:</b> Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

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