pharmacy customer care specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Buffalo, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

Pharmacy Technician - Customer Care Specialist

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Scottsdale, AZ<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST. </b><b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our New Hyde Park, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Louisville, KY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

University of Iowa

<div>
 The Department of Pharmaceutical Care is seeking a full-time
 <strong>
  Pharmacy Support Services Specialist
 </strong>
 to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
 <br/>
 <br/>
 <strong>
  Duties To Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Patient Adherence Management
  </li>
  <ul>
   <li>
    Manage refill services for select patient populations in accordance with department policies and procedures.
   </li>
   <li>
    Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
   </li>
   <li>
    Monitor and manage inventory activities related to patient prescription needs.
   </li>
   <li>
    Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
   </li>
  </ul>
  <li>
   Enrollment of patients in specialty pharmacy services including:
  </li>
  <ul>
   <li>
    Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
   </li>
   <li>
    Provision of appropriate enrollment and contact information.
   </li>
   <li>
    Provides highest customer service experience for patients and providers.
   </li>
  </ul>
  <li>
   Communication/Training:
  </li>
  <ul>
   <li>
    Understand the importance of effective business communication and maintaining professionalism in difficult situations.
   </li>
   <li>
    Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
   </li>
  </ul>
  <li>
   Problem Resolution
  </li>
  <ul>
   <li>
    Provide assistance with the resolution of shipment/delivery issues.
   </li>
   <li>
    Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
   </li>
   <li>
    Provide assistance to patients with billing and claim resolution issues.
   </li>
  </ul>
  <li>
   Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
  </li>
  <ul>
   <li>
    Workload statistics (enrolled/active patients, mail outs, etc).
   </li>
   <li>
    Phone statistics.
   </li>
  </ul>
  <li>
   Assists with evaluation and implementation of new policy and procedures.
  </li>
  <ul>
   <li>
    Participate in piloting new workflows/procedures.
   </li>
   <li>
    Assist with preparing training and orientation materials for new procedures.
   </li>
   <li>
    Assist with training and orientation of staff to new procedures.
   </li>
   <li>
    Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedures.
   </li>
  </ul>
  <li>
   Other duties as assigned
  </li>
  <ul>
   <li>
    Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs.
   </li>
   <li>
    Provide cross functional support to assist with troubleshooting claim payments
    <br/>
   </li>
  </ul>
 </ul>
 Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay
 <br/>
 <br/>
 <ul>
  <li>
   Education Requirements:
  </li>
  <ul>
   <li>
    Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.
   </li>
   <li>
    Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
   </li>
   <li>
    Successful completion of the pharmacy technician certification exam within one year of the start of employment.
   </li>
  </ul>
  <li>
   Experience Requirements:
  </li>
  <ul>
   <li>
    Previous experience (typically 6-12 months) in support or customer service.
   </li>
   <li>
    Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.
   </li>
   <li>
    Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
   </li>
   <li>
    Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
   </li>
   <li>
    Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
   </li>
   <li>
    Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
   </li>
   <li>
    Familiarity with medical terminology.
   </li>
  </ul>
  <li>
   Desired Qualifications:
  </li>
  <ul>
   <li>
    Experience working in a complex hospital system is highly desirable.
   </li>
   <li>
    Experience working in a collaborative team environment is desirable.
   </li>
   <li>
    Pharmacy experience is desirable.
   </li>
   <li>
    Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
   </li>
   <li>
    Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
   </li>
   <li>
    Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
   </li>
   <li>
    Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Position And Application Details
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:
  </li>
  <ul>
   <li>
    Resume
   </li>
   <li>
    Cover Letter
    <br/>
   </li>
  </ul>
 </ul>
 Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
 <br/>
 <br/>
 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
 <br/>
 <br/>
 Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.
 <br/>
 <br/>
 This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Classification Title: Support Services Specialist
  </li>
  <li>
   Appointment Type: Professional and Scientific
  </li>
  <li>
   Schedule: Full-time
  </li>
  <li>
   Work Modality Options: Hybrid within Iowa
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Level: 3A
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Information
 <br/>
 <br/>
 <ul>
  <li>
   Organization: Healthcare
  </li>
  <li>
   Contact Name: Teresa Walker
  </li>
  <li>
   Contact Email: Teresa-Walker@uiowa.edu
  </li>
 </ul>
</div>


Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

AnewHealth

<div><p><b>AnewHealth is one of the</b><b> nation&rsquo;s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs&mdash;wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.</b></p><p></p><p><b>
Job Details</b></p><p></p><p>
Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company.</p><p></p><p>
This position also assists with various internal tasks that ensure a high level of overall client satisfaction.</p><p></p><p><b>
Responsibilities</b></p><ul><li><p>
Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.</p></li><li><p>
Document all incoming calls and dialogue within company software.</p></li><li><p>
Resolve client drug benefit concerns of a medical, financial, or technological nature.</p></li><li><p>
Provides enrollment support for new PACE enrollees.
</p></li><li><p>Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
</p></li><li><p>Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
</p></li><li><p>Provides help desk support to network pharmacies.
</p></li><li><p>Education PACE staff regarding CK and network pharmacy processes for facility participants.
</p></li><li><p>Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
</p></li><li><p>Coordinates and sets up couriers to ensure timely medication delivery.
</p></li><li><p>Attend department and company meetings and educational programs upon request.</p></li><li><p>
Ensures that HIPAA guidelines are followed in every communication with clients.</p></li><li><p>
Interest in learning new tasks for development purposes.</p></li><li><p>
Embody AnewHealth&rsquo;s Core Values in all communications and interactions.</p></li><li><p>
Other duties as assigned.</p></li></ul><p></p><p>
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.</p><p></p><p><b>
Qualifications: </b>These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education</b></p><ul><li><p>
Associate&rsquo;s degree preferred. High School Diploma or equivalent required.</p></li><li><p>
CPhT (Certified Pharmacy Technician) certification, a plus.</p></li></ul><p></p><p><b>
Experience</b></p><ul><li><p>
1 year of customer service/member service experience in a call center or similar, required.</p></li><li><p>
Health care industry experience, a plus.</p></li><li><p>
Experience in a pharmacy support role, a plus.</p></li><li><p>
Knowledge of plan and benefit structures and Medicare guidelines, a plus.</p></li></ul><p></p><p><b>
Skills and Abilities</b></p><ul><li><p>
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.</p></li><li><p>
Excellent communication skills, both verbal and written.</p></li><li><p>
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.</p></li><li><p>
Must have a strong patient centered focus.</p></li><li><p>
Excellent communication skills, especially via phone.</p></li><li><p>
Understanding of clinical terms and impacts.</p></li><li><p>
Able to multi-task and handle multiple priorities without sacrificing quality.</p></li><li><p>
Detail oriented and organized.
</p></li></ul><p></p><p><b>Physical/Mental Demands</b></p><p>
This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.</p><p></p><p><b>
Schedule</b></p><ul><li><p>
Thursday-Monday, 11:00AM-7:30PM ET</p></li><li><p>
This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed.</p></li></ul><p></p><p><i>
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire</i><i>.</i></p><p></p><p><b>
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.</b></p></div>

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