pharmacy customer care specialist

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our New Hyde Park, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position training at the New Hyde Park pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $24.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Buffalo, NY<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.</b> <b>This is a remote work from home position training at the Buffalo pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div>

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Scottsdale, AZ<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> MST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm MST. </b><b>This is a remote work from home position with training at our Scottsdale pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $23.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li></ul></li></ul></div></div><div></div>

St. Luke's Health System

<div>
 <strong>
  Description &amp; Requirements
  <br/>
  <br/>
 </strong>
 The Pharmacy Scheduling Specialist works closely with the Pharmacy Authorization Team, Medication Access Team, Infusion Pharmacist Team, Infusion Center employees, Home Infusion Department and referring clinic providers. This remote position is primarily responsible for coordinating the scheduling of patients at all system infusion sites, as well as home infusion clinics and at home infusion care. This position requires enhanced knowledge of specific disease states and specialty infusion drugs to maximize revenue capture for high-cost medications. The Pharmacy Scheduling Specialist works autonomously and proficiently and provides communication necessary to help guide the provider, clinic staff, and patient. The Pharmacy Scheduling Specialist also participates in other duties as assigned related to the day-to-day operations within the department.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: High School Diploma or Equivalent
  </li>
  <li>
   Work Experience: Minimum one (1) year in health care related scheduling, authorization, billing, or registration. Or three (3) years of customer service or administrative work.
  </li>
  <li>
   Preferred: EPIC experience
  </li>
  <li>
   Skills: Dedication Quick learner Strong communication and interpersonal skills&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Independent decision making&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Critical thinking skills&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Problem solving skills Ability to prioritize&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Strong oral and written communications skills&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Good technical and typing skills&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Ability to handle multiple tasks in a busy environment &emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Effective interpersonal skills&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Promotes teamwork and ensure a high degree of internal and external customer satisfaction&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Ability to interact well with customers &emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Strong attention to detail, follows protocols or procedures &emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Practices self-supervision and is a self-starter&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Uses sound judgment&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp; Ability to ensure confidentiality of patient information&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;&emsp;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pharmacy Scheduling Specialist Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be available for On Call holiday rotation. The team will have one team member who is on call for holidays that land Monday-Friday. This is done on a voluntary basis and if there are no volunteers then it is assigned. It is expected that each team member will be available to work on call on holiday per year.
  </li>
  <li>
   Minimal distractions while working remotely from home. If you cannot have a dedicated workspace that is distraction free, please notify your leader. Your working area should not be a shared space that family, friends or children are often in due to PHI and HIPPA.
  </li>
  <li>
   Make outgoing and receive incoming calls, while performing daily duties and tasks.
  </li>
  <li>
   Childcare: Children cannot be solely cared for by the employee during working hours and must have an individual to care for them.
  </li>
  <li>
   Training is 6-8 weeks full time (35-40 hours per week) on sight. If training is completed after 8 weeks, then the individual will be able to go fully remote with check-ins. If the individual cannot meet expectations once remote, they may be asked to come on site for additional training.
  </li>
  <li>
   During working hours (lunch excluded) it is expected the team members will not use their laptop for non-work-related items i.e. schoolwork.
  </li>
  <li>
   Each team member will come in for an annual in-person check-in and may be required to come in person for additional days depending on performance and productivity.
  </li>
  <li>
   Team members are expected to meet productivity expectations, with minimal exceptions.
   <br/>
   <br/>
  </li>
 </ul>
 What's In It For You
 <br/>
 <br/>
 At St. Luke&rsquo;s, caring for people in the communities we serve is our mission &ndash; and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
 <br/>
 <br/>
 St. Luke&rsquo;s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
 <br/>
 <br/>
 <ul>
  <li>
   Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
  </li>
 </ul>
</div>


Pharmacy Scheduling Specialist   -   153161

Swisslog Healthcare

<div><div><div><h3 class="jobSectionHeader"><b>Make an Impact with Healthcare Technology Jobs That Matter
</b></h3>The primary responsibility of the Implementation Specialist is the delivery of training and guidance to customers in support of the implementation of Swisslog&rsquo;s Automated Drug Management Systems (Pharmacy Automation) Solutions. Proper training is essential to the adoption and success of our automation solutions. The Implementation Specialist represents Swisslog Healthcare to our customers and must demonstrate exceptional customer service and interpersonal skills. In addition, the Implementation Specialist will provide training to internal staff as needed in the support of their particular roles and responsibilities to the Pharmacy Automation business.
</div></div><div><h3 class="jobSectionHeader"><b>Short Facts</b></h3>
<p></p><div><ul><li><div>Remote
<br>
Westminster, CO
</div></li><p></p><li><div>Customer Service</div>
</li><p></p><li><div>Permanent Position</div>
</li></ul></div></div><div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<div>Make an impact
<p></p>
The Implementation Specialist provides training, as well as project leadership for the implementation of the Pharmacy Automation products.
<ul><li>Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training.
</li><li>Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.</li>
<li>Provides guidance to customers and internal staff on automation best practices.
</li><li>Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.</li>
<li>Organizes and develops training manuals, guides and course materials for presentations and training sessions.</li>
<li>Provides training to internal team members as required.</li>
<li>Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices.
</li><li>Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required
</li><li>Provide documentation for Kick-Off meeting outlining expectations pertaining to training</li>
<li>Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary</li>
<li>Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support</li>
<li>Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.</li>
</ul></div></div><div><h3 class="jobSectionHeader"><b>Application Requirements</b></h3>
<div>What you need to succeed
<ul><li>Associates Degree (preferred)</li>
<li>Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience</li>
<li>5+ years working in hospital inpatient pharmacy</li>
<li>Experience with the implementation of Medication Management systems and automation preferred</li>
<li>Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills</li>
<li>Must be able to work independently and as part of larger collaborative team</li>
<li>Passionate about providing exceptional customer service</li>
</ul> Salary range for this position is $63,000 - $75,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).</div>
</div></div><div><div><div><div><div><div><div>Global Opportunities</div>
</div></div><div><div><div>Great Team Spirit</div>
</div></div><div><div><div>Grow with Us!</div>
</div></div><div><div><div>Latest Technology</div>
</div></div></div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h3><p>
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.</p><p><br>
</p><p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com</p><h3 class="jobSectionHeader"><b>
Our Vision: Lead Change for Better Care
</b></h3><p>Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we&rsquo;re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.</p></div></div></div>

Implementation Specialist, Customer Training, Pharmacy Automation

Monument Health

<div><p>Current Employees:
</p><p><b>If you are a current Monument Health employee, please apply via the internal career site by logging into your </b>Workday Account<b> and clicking the &quot;Career&quot; icon on your homepage.</b></p><p></p><p><b>
Primary Location</b></p>
Rapid City, SD USA<p></p><p><b>
Department</b></p>
Home Plus RC Pharmacy-Specialty<p></p><p><b>
Scheduled Weekly Hours</b></p>
40<p></p><p><b>
Starting Pay Rate Range</b></p>
$21.67 - $27.09<p>
(Determined by the knowledge, skills, and experience of the applicant.)</p><p></p><p><b>
Job Summary</b></p>
Pharmacy Specialists perform duties within pharmacies and the health-system to assure appropriate medication delivery and access are provided to patients. Pharmacy Specialists are expected to perform pharmacy technician duties at the top of your certification and may also perform other functions to facilitate operations. Duties vary depending upon setting.<p></p><p>
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:</p><p></p><ul><li>Supportive work culture</li><li>Medical, Vision and Dental Coverage
</li><li>Retirement Plans, Health Savings Account, and Flexible Spending Account</li><li>Instant pay is available for qualifying positions</li><li>Paid Time Off Accrual Bank</li><li>Opportunities for growth and advancement</li><li>Tuition assistance/reimbursement</li><li>Excellent pay differentials on qualifying positions</li><li>Flexible scheduling</li></ul><p></p><p><b>
Job Description</b></p><p><b>
Essential Functions:</b></p><p></p><p><i>
Essential Functions in Specialty Pharmacy Environment</i></p><ul><li>
Performs thorough verification of insurance and maintains knowledge of payer guidelines.</li><li>
Assists pharmacists in the preparation and distribution of medications.</li><li>
Demonstrates proficiency in operating health-system and pharmacy computer systems.</li><li>
Perform quality, timely customer service to the population served.</li><li>
Facilitates communication between nursing caregivers, physicians, referral sources, community partners, insurers and other departments as needed.</li><li>
Distribution and shipping coordination of medications.</li><li>
Assists with medication access and affordability needs.</li><li>
Participate in pharmacy inventory management..</li><li>
All other duties as assigned.</li></ul><p></p><p><i>
Essential Functions in Infusion Environment</i></p><ul><li>
Comply with USP &lt;797&gt; standards for compounding sterile products.</li><li>
Comply with USP &lt;800&gt; standards for handling hazardous medications.</li><li>
Performs thorough verification of insurance and maintains knowledge of payer guidelines.</li><li>
Submit and receive prior authorization requests through insurance companies using various application processes (online tools, phones, faxes).</li><li>
Assists pharmacists in the preparation and distribution of medications.</li><li>
Demonstrates proficiency in operating health-system and pharmacy computer systems.</li><li>
Assists pharmacy staff accountant with billing, accounts receivable, and end of month processes (Home Infusion).</li><li>
Scheduling and Registration duties (Infusion Services).</li><li>
Perform quality, timely customer service to the population served.</li><li>
Facilitates communication between nursing caregivers, physicians, referral sources, community partners, insurers and other departments as needed.</li><li>
Distribution and shipping coordination of medications.</li><li>
Assisting with medication access and affordability needs.</li><li>
Participate in pharmacy inventory management.</li><li>
All other duties as assigned.</li></ul><p></p><p><i>
Essential Functions in Medication Access Environment</i></p><ul><li>
Performs thorough verification of insurance and maintains knowledge of payer guidelines.</li><li>
Submit and receive prior authorization requests through insurance companies using various application processes (online tools, phones, faxes).</li><li>
Demonstrates proficiency in operating health-system and pharmacy computer systems.</li><li>
Facilitates communication between nursing caregivers, physicians, referral sources, community partners, insurers and other departments as needed.</li><li>
Perform quality, timely customer service to the population served.</li><li>
Assisting with medication access and affordability needs.</li><li>
All other duties as assigned.</li></ul><p></p><p><b>
Additional Requirements</b></p><p><b>
Required:</b></p><p>
Education - High School Diploma/GED Equivalent</p><p>
Registration &ndash;Technician Registration - South Dakota Board of Pharmacy within 30 days of hire</p><p>
Certification &ndash; Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR Certified Pharmacy Technician (CPhT) - National Healthcare Association (NHA)<br>
Experience - 1+ years of Pharmaceutical Experience</p><p></p>
Scheduling Requirements: Requires the ability to work assigned schedules and hours as determined by the department.
<br>
<br>
Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances.<p></p><p><b>
Job Category</b></p>
Clinical Care<p></p><p><b>
Job Family</b></p>
Pharmacy<p></p><p><b>
Shift</b></p><p>
Requires the ability to work assigned schedules and hours as determined by the department</p><p></p><p><b>
Employee Type</b></p>
Regular<br>
<p></p>
40 Monument Health Home Plus<p></p><p><b>
Make a difference</b>. <i>Every day.</i></p><p></p><p><b>
Monument Health is</b><b> an Equal </b><b>Opportunity/Affirmative</b><b> Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.</b></p></div>

Pharmacy Specialist | Home Plus

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $18 - $20 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

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