pharmacy intake coordinator

Valley Vital Care

Valley Vital Care is an infusion pharmacy located in Waynesboro, VA. We service all of Virginia and West Virginia. We have locations in Winchester, Strasburg, Richmond, Waynesboro, Lynchburg and Roanoke Virginia as well as Charleston, WV. We provide IV therapies to patients in our pharmacy suites as well in the patient's home. Therapies include biologic therapy for chronic conditions, long and short-term antibiotic therapies for self-administration, TPN and enteral feedings.We are seeking a dedicated and detail-oriented Acute Intake Coordinator to join our healthcare team. The ideal candidate will play a crucial role in managing patient intake processes, ensuring that all necessary information is collected accurately and efficiently. This position requires strong communication skills, a solid understanding of health information management, and the ability to work collaboratively within a medical office environment. Experience in benefit investigation, authorizations and health insurances preferred.Responsibilities<ul><li>The Acute Intake Coordinator role is a full-time position responsible for coordinating the discharge plan for new patients entering the pharmacy&rsquo;s care. This position will incorporate working with healthcare providers, our internal pharmacy team and patients to ensure a seamless transition of care.</li><li>Communicating with hospitals, doctor's offices and referral sources to generate a plan of care for patients.</li><li>Collect and verify patient information, including personal details, medical history, and insurance information.</li><li>Ensure accurate data entry into the electronic health record (EHR) system, maintaining confidentiality and compliance with HIPAA regulations.</li><li>Assist with insurance verification processes to confirm coverage and benefits for patients.</li><li>Conduct comprehensive benefit investigation for new patient referrals and evaluate pharmacy benefit plans and medical benefit plans to help determine out of pocket expenses for patients.</li><li>Communicate effectively with patients regarding their discharge planning and out-of-pocket costs.</li></ul>Experience<ul><li>Previous experience in an intake role is highly preferred.</li><li>An active Pharmacy Technician License is required.</li><li>Familiarity with health information management practices and medical terminology is essential.</li><li>Knowledge of insurance verification processes and hospital operations is highly valued.</li><li>Proficiency in typing and data entry skills to ensure accurate documentation of patient information.</li></ul>If you are passionate about providing exceptional patient care, are a team player and have the skills necessary for this role, we encourage you to apply for the Acute Intake Coordinator position today!Job Type: Full-timePay: $22.00 - $26.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Pharmacy Technician License (Required)</li></ul>Work Location: Hybrid remote in Waynesboro, VA 22980

Acute Intake Coordinator-Valley Vital Care Infusion Pharmacy

MGA Homecare

<div>Central Intake Coordinator
Job Overview
Duties and Responsibilities
MUST LIVE IN CST or EST TIME ZONES<ul><li>
Organization Communication<ul><li>
Handles all daily patient referrals and intake operations, reviews, and processes pending referrals</li><li>
Enters all demographic and insurance information for new customers and updates as needed</li><li>
Completes registration of clients into the home care management program in an accurate and timely manner</li><li>
Informs location staff of received referral/s with full details on deductible, coinsurance, and copay</li><li>
Adheres to the rules regarding confidentiality of HIPAA protected health information</li><li>
Assists with the identification and reporting of potential quality management and noncoverage issues</li><li>
Communicates with relevant parties to obtain authorization of home health services, initial and ongoing Interfaces with providers/office staff/clinical staff/caregivers for the purpose of attaining additional information required for authorization approval</li><li>
 Provides direct support regarding utilization, authorization, and referral activities</li><li>
Contacts providers and families with authorization, denial, and appeals process information</li><li>
Completes monthly authorization expiry reports and informs location of upcoming renewals</li><li>
Completes all changes to health insurance in KanTime</li></ul></li><li>
Verification<ul><li>
Verifies eligibility of members and member benefit coverage at initial start of care and ongoing eligibility and benefits verification on the 1st and 15th of each month</li><li>
Reports all discrepancies to the Director of Clinical Services, Director of Therapy, Account Manager, and Director of Central Intake</li></ul></li><li>
Insurance knowledge experience<ul><li>
General knowledge of state Medicaid plans, private insurance plans, Medicare and Veteran Affairs</li></ul></li></ul><ul><li>
Performs all other duties assigned by Director of Central Intake</li><li>
Supports and executes the mission, ethics, and goals of the company effectively<ul><li>
 Represents themselves in a positive and professional manner in the company and community</li><li>
Adheres to dress code with a clean and neat professional appearance</li><li>
Reports on time and as scheduled to complete work within designated time</li><li>
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team</li></ul></li></ul>
Requirements<ul><li>
High School Education- Associates Degree preferred</li><li>
 Exceptional Customer Service</li><li>
 Must be detailed oriented</li><li>
 Familiarity with ICD-10 coding</li><li>
 Able to work independently</li><li>
 Able to work remotely</li><li>
 Ability to perform basic to intermediate applications with Excel</li><li>
 Strong verbal and written communication skills (Additional languages preferred)</li><li>
 1+ year experience in a clinical environment preferred</li><li>
 Requires in depth knowledge of benefits and authorizations</li><li>
 Proficient use of standard computer programs for data entry and data organization</li></ul>
Additional Job Description Information
#IND123
EEO Statement:
MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.</div>

Central Intake Coordinator

Highmark Health

<div><h2 class="jobSectionHeader">Company :
</h2>Highmark Inc.
<h2 class="jobSectionHeader">Job Description :
</h2>JOB SUMMARY
This job is responsible for completing all Prior Authorization outbound call tasks and/or inbound triage case creations. In compliance with regulatory guidelines (e.g., NCQA, CMS), the incumbent informs the member and/or provider of the approval and/or denial of the requested authorization.
 
 
ESSENTIAL RESPONSIBILITIES
<ul><li>Obtain call task from Utilization Management platform, perform verbal outbound call task requirement following a detailed script and desk level procedure, and appropriately log result within the platform.
</li><li>Obtain triage task from Utilization Management platform and follow a detailed desk level procedure to enter the required fields to set up the case build (data entry) and set the urgency of the case creation for the Intake Coordinator.
</li><li>Other duties as assigned or requested.
</li></ul>EXPERIENCE 
 
Required
<ul><li>1 year of Healthcare experience
</li><li>1 year of Customer Service experience
</li></ul>Preferred
<ul><li>1 year of Call Center experience 
</li></ul> 
SKILLS
<ul><li>Possess good written and oral telephonic communication skills
</li><li>Ability to navigate through multiple systems simultaneously
</li><li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax
</li><li>Ability to interact well with peers, supervisors, and customers 
</li></ul> 
EDUCATION 
 
Required
<ul><li>High School Diploma 
</li></ul> 
Preferred
<ul><li>None 
</li></ul> 
LICENSES or CERTIFICATIONS 
 
Required
<ul><li>None 
</li></ul> 
Preferred
<ul><li>None 
</li></ul> 
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Physical work site required
Constantly
Travel Required
0% - 25%
Audible Speech
Frequently
Hear
Frequently
Position self or move lower on ground, under tables/desk, etc.
Occasionally
Climb
Occasionally
Drive
Never
Reach
Occasionally
Sedentary Position
Constantly
Move
Occasionally
Repetitive Motion
Constantly
Use Hands/Fingers to Handle or Feel (beyond data entry)
Occasionally
Vision - Distinguish Color
Occasionally
Vision - Far, near, Depth Perception
Occasionally
Lifting: up to 10 pounds
Constantly
Lifting: up to 20 pounds
Occasionally
Lifting: up to 50 pounds
Never
Lifting in excess of 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
 
 
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
 
 
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
 
 
Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$19.39
Pay Range Maximum:
$24.19
Base pay is determined by a variety of factors including a candidate&rsquo;s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice</div>

Associate Intake Coordinator

<div><h2 class="jobSectionHeader">Company :
</h2>Highmark Inc.
<h2 class="jobSectionHeader">Job Description :
</h2>JOB SUMMARY
This job is responsible for completing all Prior Authorization outbound call tasks and/or inbound triage case creations. In compliance with regulatory guidelines (e.g., NCQA, CMS), the incumbent informs the member and/or provider of the approval and/or denial of the requested authorization.
 
 
ESSENTIAL RESPONSIBILITIES
<ul><li>Obtain call task from Utilization Management platform, perform verbal outbound call task requirement following a detailed script and desk level procedure, and appropriately log result within the platform.
</li><li>Obtain triage task from Utilization Management platform and follow a detailed desk level procedure to enter the required fields to set up the case build (data entry) and set the urgency of the case creation for the Intake Coordinator.
</li><li>Other duties as assigned or requested.
</li></ul>EXPERIENCE 
 
Required
<ul><li>None
</li></ul>Preferred
<ul><li>1 year of Customer Service experience
</li><li>1 year of Call Center experience
</li>1 year of Healthcare experience 
<li>
</li></ul> 
SKILLS
<ul><li>Possess good written and oral telephonic communication skills
</li><li>Ability to navigate through multiple systems simultaneously
</li><li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax
</li>Ability to interact well with peers, supervisors, and customers 
<li>
</li></ul> 
EDUCATION 
 
Required
High School Diploma 
<ul><li>
</li></ul> 
Preferred
None 
<ul><li>
</li></ul> 
LICENSES or CERTIFICATIONS 
 
Required
None 
<ul><li>
</li></ul> 
Preferred
None 
<ul><li>
</li></ul> 
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Physical work site required
Constantly
Travel Required
0% - 25%
Audible Speech
Frequently
Hear
Frequently
Position self or move lower on ground, under tables/desk, etc.
Occasionally
Climb
Occasionally
Drive
Never
Reach
Occasionally
Sedentary Position
Constantly
Move
Occasionally
Repetitive Motion
Constantly
Use Hands/Fingers to Handle or Feel (beyond data entry)
Occasionally
Vision - Distinguish Color
Occasionally
Vision - Far, near, Depth Perception
Occasionally
Lifting: up to 10 pounds
Constantly
Lifting: up to 20 pounds
Occasionally
Lifting: up to 50 pounds
Never
Lifting in excess of 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
 
 
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
 
 
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
 
 
Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$19.39
Pay Range Maximum:
$24.19
Base pay is determined by a variety of factors including a candidate&rsquo;s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice</div>

Fred Hutchinson Cancer Center

<div>Overview:
<div>
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.</div><div></div><div> 
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world&rsquo;s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world&rsquo;s deadliest diseases and make life beyond cancer a reality.</div><div></div><div> 
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.</div><div></div><div> 
The Clinical Research Intake Coordinator is responsible for supporting the intake, prescreening, and initial coordination activities for patients being considered for Phase I&ndash;III interventional trials and observational research studies. This position oversees subject level intake workflows, including reviewing medical histories, assessing preliminary eligibility based on protocol criteria, coordinating prescreening activities, and serving as an early patient point-of-contact. The Intake Coordinator engages directly with patients and families to provide education about research participation, address questions, and guide them through the initial steps of the clinical trial process. The role ensures timely collection and organization of eligibility documentation, maintains prescreening and enrollment trackers, and collaborates closely with research and clinical teams to support efficient and compliant trial enrollment.</div><div></div><div> 
Reporting to the Senior Manager/Manager of Clinical Trials Coordination, the Intake Coordinator is an integral member of specialized Oncology research teams and contributes to the smooth operation of clinical trials and the advancement of research efforts at Fred Hutch.</div><div></div><div> 
At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.</div>
Responsibilities:
<ul><li>Conduct clinical prescreening by reviewing medical histories, current medications, and protocol inclusion/exclusion criteria to assess preliminary eligibility.
</li><li>Serve as the primary point of contact for referred patients, providing clear communication, guidance, and education on clinical trial processes and timelines.
</li><li>Coordinate scheduling of prescreening appointments, provider consults, and required diagnostic or laboratory evaluations.
</li><li>Collaborate with referring providers, treating physicians, and research teams to validate eligibility and ensure continuity of clinical and research care.
</li><li>Facilitate patient navigation through the enrollment pathway, addressing barriers, answering questions, and supporting informed decision-making.
</li><li>Manage intake workflows for early phase studies, including real-time monitoring of slot availability and patient queue management aligned with sponsor timelines.
</li><li>Obtain necessary medical records, prior therapy documentation, and required authorizations in accordance with institutional and sponsor requirements.
</li><li>Accurately abstract, document, and track prescreening and enrollment data in CRFs, EMR, and research databases; maintain compliant research files and logs.
</li><li>Coordinate with multidisciplinary teams (lab, radiology, pathology, pharmacy, and clinical operations) to ensure protocol-required procedures are completed.
</li><li>Participate in team meetings, study start-up activities, and provide research coordination support during staffing gaps.</li><li>
Support process improvement initiatives by identifying workflow gaps, proposing solutions, and contributing to the development of standardized intake and prescreening procedures.
</li><li>Ensure compliance with institutional policies, GCP/ICH guidelines, and regulatory requirements throughout all intake, prescreening, and enrollment activities.</li></ul>
Qualifications:
<div>
MINIMUM QUALIFICATIONS:</div><ul><li>
High school diploma or equivalent.
 
</li><li>Minimum two to three years&rsquo; experience in a clinical research or cancer registry environment with regulatory or human research protections.
 
</li><li>Knowledge of clinical trials records, procedures, and computerized data processing systems.
 
</li><li>Demonstrated knowledge of how to synthesize study conduct.
</li></ul><div>PREFERRED QUALIFICATIONS:</div><ul><li>
Associate or bachelor&rsquo;s degree preferred.</li><li>
Certified Clinical Research Coordinator (CCRC) or certification as Clinical Research Professional (SOCRA).
</li><li>Working knowledge with NIH, FDA, and OHRP regulations, as well as medical terminology relevant to clinical research and patient communication.</li><li>
Prior experience in oncology environments, including clinical, research, or patient navigation settings.</li><li>
Excellent organizational skills, attention to detail, ability to solve problems and to prioritize multiple competing tasks in a dynamic environment.
</li><li>Strong written and verbal communication skills, including computer skills.
</li><li>Ability to work with multiple data management systems including generating reports and sourcing data from systems.
</li><li>Ability to extract data from medical records and apply judgement in interpreting regulations, determining impacts, and knowing when to escalate questions and concerns when appropriate.</li></ul><div>
The hourly pay range for this position is from $31.83 to $47.73 and pay offered will be based on experience and qualifications. 
 
Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position. 
 
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).</div>
Additional Information: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.</div>

Clinical Research Coordinator II - Intake

VytlOne

<div><div>Patient Care Coordinator - PMS Central Pharmacy - Albuquerque, NM</div><div></div><div> 
Continued growth at VytlOne (formerly Maxor) has created an opportunity for a Patient Care Coordinator to join our growing PMS Central Pharmacy. This is an excellent opportunity for a licensed Pharmacy Technician professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is located in the PMS Central Pharmacy in Albuquerque, NM.</div><div></div><div> 
Our Company</div><div>
We're VytlOne and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.</div><div></div><div> 
Our Locations</div><div>
The VytlOne workforce brings robust experience, diverse perspectives and passion from over 1,600 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.</div><div> 
ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):</div><div> 
1. Answers new referral intake and/or refill calls in a timely and professional manner. 
2. Accurately inputs new referrals into the computer system and updates information in the computer system (Asembia, Excel, GRx, etc.) 
3. Communicates to the stakeholders the necessary information to obtain benefit information, authorization, reauthorization, and reimbursement by emailing and scanning pertinent medical information. 
4. Contact patient to collect information necessary to establish his/her medical chart. Discuss financial obligations with the new patient. 
5. Address insurance issues that require alternate funding. Register and/or open patients with manufacturer reimbursement programs, as needed. 
6. Follows-up on authorizations to ensure they are achieved prior to dispensing. 
7. Schedule dispensing calendar for new or refill customers. 
8. Sets up shipping arrangements as needed. 
9. Participate in the Performance Improvement Process. 
10. Assist in co-pay collections, which require communication with the patient. 
11. Review dispensing calendar and assists with the completion of all order entries and shipments each day. 
12. Gather medications and supplies, labels, and has shipments verified for correctness by the Pharmacist. 
13. Assist the dispensing technicians as needed regarding required refill requests that are discovered at time of dispensing. 
14. Operate POS and rings sales accurately.
 
15. Follow-up on any shipping exceptions to ensure patient is aware of any possible delays. 
16. Assist in ordering medications and supplies, audit receipt of goods, reviews invoices to ensure correctness and routes to appropriate contact.
 
17. Assist in compiling necessary reports and/or audit information. 
18. File as necessary. 
19. Assist in maintaining cleanliness and orderliness of the pharmacy. 
20. Maintain accurate and complete patient records. 
21. Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required. 
22. Exemplify excellence in customer communications and service standards. 
23. Maintain good understanding and working knowledge of all VytlOne policies and procedures, and HIPAA operational guidelines, Accreditation requirements, Medicare requirements and other contract guidelines. 
24. Maintain good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company. 
25. Respond to change, performance improvement support, professional growth, and met development goals. 
26. Promptly report any allegations of impropriety to the Compliance Department. 
27. Comply with VytlOne &rsquo;s Ethical Business Conduct policy and VytlOne &rsquo;s Compliance Program. 
28. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
 
29. Complete required training, as assigned, within the established timeframes.
 
30. Must be able to cope with the mental and emotional stress of the position. 
31. Maintain regular attendance in accordance with established policies. 
32. Perform other job-related duties as assigned.</div><div></div><div> 
Education:</div><ul><li>
High School Diploma or equivalency. National and/or State Certified Pharmacy Technician license, depending on requirements by location</li></ul><div>
Experience:</div><ul><li>
Previous pharmacy experience and customer service experience preferred,</li></ul><div>
Knowledge, Skills, and Abilities:</div>
1. Working knowledge of computer software, specifically Microsoft Word 
2. Ability to accurately enter data into computer 
3. Ability to prioritize work to meet deadlines 
4. Ability to work accurately under pressure 
5. Ability to work through and solve problems independently 
6. Positive attitude, innovative, self-starter 
7. Excellent organizational and communication skills, both written and verbal<div></div><div> 
WE OFFER</div><div>
At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You will work with a mission-driven organization focused on improving healthcare outcomes. Opportunity to make a measurable impact with your work while growing your career.</div><div> 
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:</div><ul><li>
Comprehensive mental health and wellbeing resources</li><li>
Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums</li><li>
Company-paid basic life/AD&amp;D, short-term and long-term disability insurance</li><li>
Rx, dental, vision, other voluntary benefits, and FSA</li><li>
Employer-matched 401k Plan</li><li>
Industry-leading PTO plan</li><li>
And more!</li></ul><div>
The innovative spirit at VytlOne will transform the way you think about pharmacy &amp; healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it&rsquo;s never been a better time to be part of the VytlOne team!</div><div></div><div> 
To Apply: please go online at https://careers-maxor.icims.com/</div><div></div><div> 
VytlOne is an EOE, including disability/vets.</div></div><div></div>

Patient Care Coordinator

MedOne Benefit Solutions

<div>Description:

Position Overview: The Clinical Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain clinical account processes, triage and resolve administrative and operational inquiries, and contribute positively to Clinical Account Management team and company goals.
About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. 
What You'll Do:<ul><li>
Independently researches, analyzes, and resolves routine clinical account&ndash;related administrative issues and inquiries, collaborating with Clinical Account Managers and internal partners as appropriate.</li><li>
Assists Clinical Account Managers with day-to-day administrative duties, including monitoring and managing Clinical Team Help Desk requests and CAM-tagged issues.</li><li>
Triages incoming communications requiring Clinical Account Management input, including assisting with management of shared CAM group email inboxes and other intake channels.</li><li>
Categorizes and prioritizes requests based on urgency, clinical relevance, and required level of CAM involvement.</li><li>
Collaborates on projects involving gathering, organizing, and tracking clinical account data, documentation, and workflows.</li><li>
Interprets and communicates clinical operational processes and administrative workflows to assist with issue resolution and process improvement.</li><li>
Assists with administrative components of specialty review authorization processes, including specialty pharmacy assignment.</li><li>
Supports intake, review, submission, and tracking of specialty review authorization administrative applications.</li><li>
Coordinates with Pharmacy, Clinical, Operations, and Account Management teams to facilitate timely processing of requests.</li><li>
Works with Clinical Account Managers on new client, vendor, and clinical program onboarding tasks.</li><li>
Creates and maintains internal materials including templates, job aids, and training documentation.</li><li>
Contributes to CRM maintenance, reporting support, and workflow enhancement projects.</li><li>
Maintains confidentiality and compliance with HIPAA and organizational policies.</li><li>
Must possess a valid driver&rsquo;s license, insurance, and reliable personal vehicle.</li></ul>
What You Will Bring to MedOne:<ul><li>
Associate degree in business, communications, or related area or equivalent work experience in a related field</li><li>
Strong time management and prioritization skills in an environment that can present frequent interruption</li><li>
Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally</li><li>
Strong organizational skills to compile, track, and complete tasks independently and cross-functionally</li><li>
Proactively communicate task and issue status with clarity and concision</li><li>
Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint</li><li>
Ability to exercise discretion with sensitive clinical information.</li></ul>
Why Join MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth&mdash;all while helping to make a difference in people&rsquo;s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:<ul><li>
Competitive salary and bonuses that reward your performance.</li><li>
Comprehensive health, dental, and vision insurance + additional benefits</li><li>
401(k) with company match to secure your future.</li><li>
Generous paid time off and holidays.</li><li>
Opportunities for professional growth and development.</li><li>
A vibrant and collaborative work culture.</li></ul>
Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Salary/Exempt Position
Hours: Hours may vary within our normal business hours.
Reports to: Director of Clinical Account Management
Travel: Position will require travel up to 15% including overnight stays and air travel
How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we&rsquo;d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.
Requirements:</div>

Clinical Account Coordinator

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