pharmacy operations manager

Optiom Health

Clinic &amp; Pharmacy Operations Coordinator &pound;29,000&ndash;&pound;31,000 per annum | Full-time | Monday&ndash;Friday | HitchinPharmacy experience required. An opportunity to move beyond a traditional pharmacy assistant role into clinic operations, patient support, stock management and digital healthcare.About the RoleWe are looking for an organised, proactive and digitally confident Clinic &amp; Pharmacy Operations Coordinator to take day-to-day responsibility for supporting the smooth running of our private clinic and pharmacy in Hitchin.This is not a traditional pharmacy counter role.The position combines clinic administration, patient support, appointment management, stock control and ordering, pharmacy operational support, digital systems, compliance administration and social-media/content support.The role is primarily Monday to Friday, providing operational coordination during the clinic and pharmacy's busiest working hours.We are looking for someone who is comfortable taking ownership of tasks, following processes through to completion and working in a modern healthcare environment that increasingly uses web applications, automation and emerging technologies.Key Responsibilities Clinic Operations &amp; Patient Support<ul><li>Coordinate the day-to-day administrative running of the clinic.</li><li>Manage patient appointments, bookings, cancellations and rescheduling.</li><li>Respond professionally to telephone, email, online and face-to-face enquiries.</li><li>Support patients throughout their clinic journey.</li><li>Ensure enquiries and outstanding actions are followed through appropriately.</li><li>Coordinate practitioner schedules and help ensure clinic sessions run smoothly.</li><li>Maintain accurate patient and administrative records.</li><li>Direct clinical questions and decisions to the appropriate pharmacist, prescriber or healthcare professional.</li><li>Help maintain a professional, organised and welcoming clinic environment.</li></ul>Pharmacy Operations &amp; Stock Management<ul><li>Support the day-to-day operational running of the pharmacy.</li><li>Monitor pharmacy, clinic and retail stock levels.</li><li>Identify products requiring replenishment.</li><li>Prepare and place orders with approved suppliers.</li><li>Receive and check deliveries.</li><li>Update electronic inventory and stock-management systems accurately.</li><li>Monitor expiry dates and maintain appropriate stock rotation.</li><li>Investigate routine stock discrepancies and escalate where appropriate.</li><li>Assist with pharmacy duties within the individual's training, competence and authorised scope.</li><li>Refer dispensing, prescribing and other professional matters to the responsible pharmacist or appropriate clinician.</li></ul>Digital Systems &amp; TechnologyA significant part of this position involves using digital systems to manage clinic and pharmacy operations.Responsibilities include:<ul><li>Using web-based applications for appointment management, patient administration, inventory and other operational processes.</li><li>Maintaining accurate information across relevant systems.</li><li>Learning and adopting new software and digital workflows.</li><li>Supporting the implementation of technology and automation designed to improve efficiency.</li><li>Identifying repetitive administrative processes that could potentially be streamlined.</li><li>Assisting with basic website or online service updates where required.</li></ul>Candidates should therefore be comfortable with technology and willing to learn new systems quickly.Social Media &amp; Content Support<ul><li>Assist with creating simple social-media content for the clinic and pharmacy.</li><li>Take appropriate photographs or short videos for approved marketing content.</li><li>Help prepare and schedule posts.</li><li>Use tools such as Canva or similar platforms where required.</li><li>Help maintain accurate service information across digital channels.</li><li>Follow brand guidelines when creating content.</li><li>Maintain patient confidentiality at all times.</li></ul>This is a supporting part of the position rather than a dedicated social-media or marketing role.Compliance &amp; Operational Standards<ul><li>Complete routine operational and regulatory checks.</li><li>Maintain required administrative records, logs and checklists.</li><li>Follow relevant Standard Operating Procedures (SOPs).</li><li>Support the maintenance of appropriate clinic and pharmacy documentation.</li><li>Help ensure patient-facing and operational areas remain organised and compliant.</li><li>Maintain confidentiality and appropriate information-governance standards.</li><li>Escalate regulatory, clinical or professional concerns to the appropriate responsible person.</li><li>Complete mandatory and role-specific training.</li></ul>Phlebotomy &amp; DevelopmentPhlebotomy experience is desirable but not essential.Where appropriate, the successful candidate may be provided with approved phlebotomy training.Following successful training, competency assessment and authorisation, responsibilities may include:<ul><li>Supporting clinic blood-testing appointments.</li><li>Performing venepuncture within their demonstrated competence and clinic procedures.</li><li>Following appropriate sample identification, handling and documentation procedures.</li><li>Maintaining required competency and training records.</li></ul>Essential RequirementsCandidates should have:<ul><li>Previous experience working in a pharmacy or similar healthcare environment.</li><li>Appropriate pharmacy assistant training or relevant pharmacy experience.</li><li>Strong organisational and administrative skills.</li><li>Excellent communication and customer-service skills.</li><li>Confidence communicating with patients both face-to-face and remotely.</li><li>Good computer literacy.</li><li>Confidence using web-based applications.</li><li>Ability and willingness to learn new technologies.</li><li>Strong attention to detail.</li><li>Ability to prioritise multiple tasks during busy periods.</li><li>Ability to take ownership of tasks and follow them through to completion.</li><li>Professional understanding of confidentiality and sensitive patient information.</li><li>Ability to work effectively both independently and as part of a healthcare team.</li></ul>Desirable ExperienceWe would particularly welcome applicants with experience in one or more of the following:<ul><li>Private pharmacy or private healthcare.</li><li>Clinic administration or coordination.</li><li>Pharmacy stock management and ordering.</li><li>Phlebotomy.</li><li>Appointment and booking systems.</li><li>Healthcare software or patient-management systems.</li><li>Canva or other content-creation platforms.</li><li>Social-media content creation.</li><li>AI tools, workflow automation or other emerging digital technologies.</li></ul>Who This Role Would SuitThis role would suit someone who enjoys being the person who keeps things organised and makes sure things get done.You may move during the day between helping a patient, managing appointments, checking stock, placing an order, updating a digital system, preparing clinic documentation and helping create a social-media post.You should therefore be comfortable working in a role that combines healthcare, administration, operations and technology.We are particularly interested in candidates who are proactive and can identify what needs doing rather than waiting to be given an instruction for every task.Scope of the RoleThe Clinic &amp; Pharmacy Operations Coordinator is not employed as a pharmacist, prescriber or independent clinician.Clinical decisions, prescribing decisions, dispensing supervision and activities requiring the professional judgement of a registered healthcare professional remain the responsibility of the appropriately registered pharmacist, prescriber or clinician.Employees must work within their training, demonstrated competence, authorised responsibilities and applicable clinic/pharmacy procedures.The pharmacy and clinic may also operate on Saturdays; however, routine Saturday cover is provided separately and is not part of the normal working pattern for this position.Occasional additional hours may be requested by agreement and will be managed in accordance with the employment contract.Benefits should include your actual offering, for example:<ul><li>28 days' paid holiday including bank holidays or your chosen holiday structure, subject to statutory minimum entitlement</li><li>Workplace pension</li><li>Role-specific training</li><li>Phlebotomy training where appropriate</li><li>Ongoing professional development</li><li>Staff discount</li></ul>Job Type: ContractPay: &pound;29,000.00-&pound;31,000.00 per yearApplication question(s):<ul><li>Have you worked in a private clinic or delivered services like vaccinations, blood testing, or consultations?</li><li>Do you have previous experience working in a UK pharmacy, private clinic or similar healthcare setting?</li><li>Do you hold pharmacy assistant training/qualification, or have previous experience working as a pharmacy/dispensary assistant?</li><li>Are you confident using web-based applications and digital systems for tasks such as appointment management, stock control, customer enquiries and general administration?</li><li>This is a varied role that includes clinic coordination, stock management, patient enquiries, regulatory administration and creating basic social media content. Are you comfortable taking responsibility across all of these areas and undertaking additional training such as phlebotomy?</li></ul>Work Location: In person

Clinic & Pharmacy Operations Coordinator

MTL HUMAN RESOURCES CONSULTANCIES

Pharmacist &ndash; Oman (25+ Vacancies)Location: OmanEmployment Type: Full-timeHiring: ImmediateVacancies: 25+A leading healthcare organization in Oman is seeking qualified Pharmacists to join its growing team. This is an excellent opportunity for experienced pharmacy professionals currently based in the UAE who are willing to relocate to Oman.PositionPharmacistSalaryOMR 500&ndash;550 per monthHigher salary may be considered based on the candidate&rsquo;s qualifications, relevant experience, and interview performance.Minimum Qualifications* Bachelor&rsquo;s Degree in Pharmacy (B.Pharm) or Doctor of Pharmacy (PharmD)* Minimum 2 years of pharmacy experience in the UAE* Currently residing in the UAE and willing to relocate to Oman* Excellent communication and interpersonal skills* Ability to work in a professional healthcare environment* All nationalities are welcome to applyPreferred Qualifications* UAE pharmacy experience* Strong patient counselling and customer service skills* Knowledge of pharmacy operations and medication management* Immediate or short-notice availabilityKey Responsibilities* Dispense medications accurately in accordance with prescriptions and applicable regulations* Provide professional medication counselling to patients* Ensure safe storage, handling, and inventory management of pharmaceutical products* Maintain accurate pharmacy records and documentation* Comply with all company policies and applicable healthcare regulations* Collaborate effectively with healthcare professionals to ensure quality patient careBenefits* Competitive salary package* Professional and supportive working environment* Career development opportunities* Employment benefits in accordance with the employer&rsquo;s policy and Omani Labour LawApplicationQualified candidates who meet the above requirements are encouraged to apply.Email: hr@meridiantradelinksuae.comWhatsApp: +971 50 663 0283Pay: AED5,000.00 - AED5,500.00 per monthWork Location: In person

Pharmacist

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
As a Principal Data Scientist (SG29) within Optum Rx, you will serve as a senior individual contributor, technical architect, and hands-on leader responsible for designing, building, and productionizing advanced AI solutions across Generative AI, Agentic AI, and Classical AI/ML domains. 
You will partner closely with business leaders, product teams, engineering teams, and platform organizations to solve complex healthcare and pharmacy benefit management challenges using cutting-edge AI technologies. This role requires deep expertise in machine learning, large language models (LLMs), agentic systems, and data science, combined with strong architecture and delivery leadership capabilities. 
The ideal candidate brings a proven track record of translating business challenges into scalable, secure, compliant, and production-ready AI solutions that deliver measurable business impact across pharmacy operations, clinical programs, member engagement, provider enablement, cost optimization, and healthcare outcomes. 
Primary Responsibilities:<ul><li>
AI Strategy, Architecture &amp; Technical Leadership<ul><li>
Lead architecture, design, and implementation of enterprise-scale AI solutions across Generative AI, Agentic AI, machine learning, and advanced analytics domains</li><li>
Define technical vision, architecture standards, reusable frameworks, and best practices for AI-driven products and platforms within Optum Rx</li><li>
Serve as the technical authority for AI solution design, balancing business objectives with scalability, reliability, security, governance, and cost considerations</li><li>
Establish reference architectures, design patterns, reusable components, and deployment frameworks to accelerate AI adoption across teams</li><li>
Drive technology evaluations, proof-of-concepts, and innovation initiatives leveraging emerging AI technologies and frameworks</li></ul></li><li>
Generative AI &amp; Agentic AI Development<ul><li>
Design, build, and productionize Agentic AI systems capable of multi-step planning, reasoning, tool utilization, validation, and autonomous workflow execution within defined governance guardrails</li><li>
Develop enterprise GenAI solutions leveraging approved foundation models, including Claude, OpenAI GPT/Codex, and equivalent enterprise LLM platforms</li><li>
Build intelligent assistants and copilots for:<ul><li>
Data exploration and analytics</li><li>
Pharmacy and healthcare operations</li><li>
Engineering productivity</li><li>
Knowledge management</li><li>
Workflow automation</li><li>
Clinical and business decision support</li><li>
Implement advanced Retrieval-Augmented Generation (RAG), Graph RAG, agent orchestration, memory management, tool-calling, and AI workflow patterns</li><li>
Design AI systems that combine LLMs, knowledge graphs, search technologies, business rules, and predictive models to improve accuracy and trustworthiness</li><li>
Establish evaluation frameworks for LLM quality, hallucination reduction, safety, latency, and cost optimization</li></ul></li></ul></li><li>
Classical AI, Machine Learning &amp; Advanced Analytics<ul><li>
Lead development of predictive, prescriptive, and optimization models addressing key healthcare and pharmacy business challenges</li><li>
Apply advanced statistical modeling, machine learning, deep learning, NLP, computer vision, speech technologies, and reinforcement learning where appropriate</li><li>
Build hybrid AI systems that integrate traditional ML models with Generative AI and Agentic AI capabilities</li><li>
Design experimentation frameworks, model evaluation methodologies, and performance optimization strategies</li><li>
Translate complex data assets into actionable insights that drive measurable business improvements</li></ul></li><li>
Healthcare &amp; Pharmacy Solutions<ul><li>
Develop AI-driven solutions utilizing healthcare and pharmacy datasets, including Pharmacy claims, Clinical, Provider, Member, Formulary and utilization data</li><li>
Architect solutions that improve, Medication adherence, Clinical quality outcomes, Member experience, Operational efficiency and Cost management</li><li>
Work within highly regulated healthcare environments while ensuring compliance with privacy, security, and governance requirements</li></ul></li><li>
Platform Engineering &amp; AI Operations<ul><li>
Partner with platform, cloud, data engineering, and product teams to deploy scalable AI/ML systems</li><li>
Lead adoption of MLOps, LLMOps, and AgentOps capabilities, including:</li><li>
Prompt management</li><li>
Model versioning</li><li>
Experiment tracking</li><li>
Automated evaluation</li><li>
Monitoring and observability</li><li>
CI/CD integration</li><li>
Governance controls</li></ul></li><li>
Establish frameworks for:<ul><li>
Drift detection</li><li>
Performance monitoring</li><li>
Incident response</li><li>
Reliability management</li><li>
Cost optimization</li><li>
Build reusable libraries, APIs, accelerators, and shared AI services that support enterprise-wide adoption</li></ul></li><li>
Responsible AI, Security &amp; Governance<ul><li>
Ensure AI solutions comply with healthcare regulatory, privacy, and security requirements</li><li>
Design and implement guardrails including - Prompt protection mechanisms, Tool access controls, Data protection and redaction, PHI-safe workflows, Auditability and traceability</li><li>
Create transparent documentation covering model behavior, risks, limitations, controls, and mitigation strategies</li><li>
Promote responsible AI practices throughout the solution lifecycle</li><li>
Collaboration &amp; Influence</li><li>
Partner with executive leadership, business stakeholders, product organizations, and engineering teams to identify high-value AI opportunities</li><li>
Influence enterprise AI strategy through technical expertise, innovation, and delivery excellence</li><li>
Communicate complex technical concepts, architectural decisions, and analytical outcomes to both technical and non-technical audiences</li><li>
Mentor and guide data scientists, engineers, and AI practitioners through technical leadership and best practices</li><li>
Drive adoption through reusable artifacts, solution accelerators, reference implementations, and technical standards rather than direct people management</li></ul></li><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul>
Required Qualifications:<ul><li>
Bachelor's degree in Computer Science, Master's degree or PhD in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Statistics, or related discipline</li><li>
14+ years of overall experience in Data Science, Artificial Intelligence, Advanced Analytics, or Machine Learning</li><li>
7+ years of hands-on experience delivering production-grade AI/ML solutions in large enterprise</li><li>
Hands-on experience developing and deploying enterprise AI solutions using modern frameworks including: Scikit-learn, TensorFlow, PyTorch, LangChain, LangGraph, LlamaIndex, Vector Databases</li><li>
Solid experience working with enterprise LLM platforms such as Claude, OpenAI GPT/Codex, and equivalent technologies</li><li>
Experience with cloud-native AI platforms and distributed computing environments</li><li>
Solid proficiency in Python, SQL, and modern software engineering practices</li><li>
Demonstrated expertise across: Machine Learning, Deep Learning, Natural Language Processing, Generative AI, Agentic AI, Large Language Models, Advanced Analytics</li><li>
Proven expertise in Retrieval-Augmented Generation (RAG), agent orchestration, prompt engineering, evaluation frameworks, and LLM safety mechanisms</li><li>
Demonstrated expertise in MLOps, LLMOps, and AgentOps practices</li><li>
Proven ability to architect, design, and deliver scalable AI solutions from ideation through production operations</li><li>
Proven excellent communication, stakeholder management, and technical leadership skills</li></ul> 
Preferred Qualification:<ul><li>
Master's degree or equivalent advanced experience</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Principal Data Scientist

The Cigna Group

<div>About Evernorth:
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Position Overview :
The Manager role requires a proven ability to navigate, influence and deliver results by working with multiple teams implementing end to end solutions. The role has responsibility for relationship management, development and overall project delivery of projects within Specialty Clearance and Intake team. Specifically, this role will support Clearance, Intake and all exception handling plus leveraging technology with Business Process Modeling software.
This role is accountable for end-to-end ownership of Production Support Operations (PSO), ensuring application stability, operational excellence, incident management, service reliability, and continuous improvement across critical Pharmacy platforms. The leader will drive modernization efforts leveraging Java-based technologies, AWS cloud platforms, automation, observability solutions, and emerging Agentic AI capabilities to improve operational efficiency and business outcomes.
Required Experience &amp; Education:<ul><li>
Bachelor&rsquo;s Degree Required; Master&rsquo;s Degree Preferred</li><li>
12+ years of IT leadership</li><li>
Proven experience leading/managing technical teams with a passion for developing the talent within the team.</li><li>
Strong written and verbal communication skills with the ability to interact with all levels of the organization.</li><li>
Experience in Clearance, Intake, Business Process Modeling software, and REST APIs with micro-services as plus.</li><li>
AWS and machine learning experience preferred</li></ul>
Specific Application Stacks<ul><li>
Strong proficiency in Java/J2EE, Spring Boot, ReactJS, Microservices, REST APIs, GenAI, OpenShift/Kubernetes, Oracle, PL/SQL, and AWS cloud technologies; prior experience in software engineering, architecture, and production support operations is highly desirable.</li></ul>
Responsibilities :<ul><li>
Partner with the enterprise IT organization to design and deliver capabilities</li><li>
Oversee the analysis, design, development, and release of new capabilities in an agile development environment</li><li>
Works with product owners to gather requirements to support engineering activities, and reports on estimates, timelines and risks to leadership.</li><li>
Transform the work structure for getting IT work completed, generating increased efficiency to lower the cost of IT projects</li><li>
Is accountable for the performance and results of a team within own discipline or function</li><li>
Takes responsibility for resolving escalations and reporting back to operations leadership as needed</li><li>
Lead the implementation of the portfolio projects and contribute to technology transformation from the 15 year old technology platform to the future state technology.</li><li>
Lead a team of approximately 20 -25 employees with responsibility for delivering end-to-end services in this space</li><li>
Participation in cross-departmental IT initiatives</li><li>
They will have the added responsibility of creating an environment where new talent can feel welcome and have opportunities for growth</li><li>
This role will establish the creation of teams across several Specialty products</li><li>
Focus areas for this role will include the Clearance and Intake and all exception handling plus leveraging technology with Business Process Modeling software, and REST APIs with micro-services.</li></ul>
Own end-to-end Production Support Operations (PSO) including incident management, problem management, change management, service restoration, operational governance, and continuous service improvement.
Lead and manage multi-vendor, onshore, offshore, and cross-functional engineering teams ensuring delivery excellence and operational stability.
Establish and track operational KPIs including SLA, SLO, MTTR, service availability, backlog reduction, and customer satisfaction metrics.
Drive automation and operational transformation leveraging Java, AWS cloud services, observability platforms, and AI-powered operational solutions.
Lead Major Incident Management (MIM) activities, executive communication, root cause analysis, and corrective action planning.
Drive adoption of Agentic AI solutions for intelligent incident triage, knowledge discovery, support automation, operational insights, and autonomous support capabilities.
Partner with Enterprise Architecture, Engineering, Product, and AI teams to define and implement next-generation support models leveraging Agentic AI frameworks and intelligent workflow automation.
Build a culture of ownership, operational excellence, innovation, and continuous improvement across the PSO organization.
Qualifications
Required Skills:<ul><li>
Proven skills in leading high talent teams in local and remote locations</li><li>
Strong ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale</li><li>
Provide regular, timely feedback to team members and assist in driving their career growth</li><li>
Strong communication skills; able to manage leadership relationships</li><li>
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions</li><li>
Demonstrated ability to prioritize work-load and meet project deadlines</li><li>
Experience with strategic work planning and budgeting required</li><li>
Demonstrated ability to manage toward budget and work plan goals</li><li>
Must have proven leadership skills, team-orientation, and a proactive and optimistic management style</li><li>
Broad technical experience and understanding of the technology environment</li><li>
Thorough knowledge of programming concepts and procedures</li><li>
Ability to adapt in a dynamic work environment and make independent decisions</li><li>
Strong customer service focus</li><li>
Excellent communication skills, including presentations and negotiations with leadership</li><li>
Familiarity with health care or specialty industry very helpful</li><li>
Willingness to work a flexible schedule to accommodate project deadlines</li></ul>
Strong experience leading enterprise Production Support Operations (PSO) functions supporting business-critical applications.
Proven experience managing multi-vendor delivery teams in a global onshore/offshore operating model.
Strong technical expertise in Java/J2EE, Spring Boot, Microservices, REST APIs, and distributed systems architecture.
Hands-on understanding of AWS cloud technologies and cloud-native application architectures.
Experience with Production Operations, Site Reliability Engineering (SRE), observability, platform resiliency, and operational excellence practices.
Experience driving automation-first operational models and leveraging AI-powered solutions to improve productivity and service reliability.
Knowledge of Generative AI, Agentic AI frameworks, LLM-based solutions, intelligent automation, and AI-assisted support capabilities.
Ability to define and execute an operational AI roadmap including autonomous operations, self-healing capabilities, and intelligent workflow automation.
Preferred Skills:
Experience with vendor management in an onshore/offshore model.
Location &amp; Hours of Work
Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate
Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services<div><div><div><div><div><div><div>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</div></div></div></div></div></div></div></div>

Software Engineering Manager - HIH - Evernorth

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
Primary Responsibilities:<ul><li>
Lead requirements discovery with business leaders and operational stakeholders, asking the right questions to clarify needs, workflows, business rules, risks, and expected outcomes</li><li>
Translate business requirements into clear technical requirements, user stories, acceptance criteria, workflow documentation, and implementation-ready guidance for engineering teams</li><li>
Serve as the product bridge between business, engineering, architecture, QA, operations, and project teams to resolve ambiguity and drive aligned delivery</li><li>
Own and refine product backlog priorities for ServiceNow and workflow-enabled capabilities, balancing business value, technical feasibility, risk, compliance, scalability, and delivery timelines</li><li>
Define end-to-end product experiences across workflows, integrations, reporting, automation, and AI-enabled interactions</li><li>
Partner with engineering teams to ensure ServiceNow functional and technical design requirements are understood, documented, tested, and validated</li><li>
Facilitate stakeholder discussions, document decisions, manage dependencies, and communicate risks, priorities, and recommendations clearly to both business and technical audiences</li><li>
Apply consultative influence, troubleshooting skills, and product leadership to drive outcomes without direct people-management responsibility</li> 
<li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul>
Required Qualifications:<ul><li>
Graduate degree or equivalent experience</li><li>
Experience as a Technical Product Manager, Product Owner, Technical Business Analyst, Business Systems Analyst, or similar technology product role</li><li>
Experience translating business needs into technical requirements for engineering teams</li><li>
ServiceNow experience, including understanding of workflows, configuration concepts, functional design, technical design, integrations, and platform capabilities</li><li>
Project management experience, including managing timelines, dependencies, risks, priorities, and cross-functional coordination</li><li>
Foundational understanding of AI concepts, automation, and how AI-enabled capabilities can improve workflows and product outcomes</li><li>
Solid requirements gathering, workflow documentation, user story writing, acceptance criteria definition, and stakeholder facilitation skills</li><li>
Proven excellent communication, presentation, writing, and executive-facing stakeholder management skills</li><li>
Proven solid troubleshooting, analytical thinking, and problem-solving skills across business process and technical domains</li><li>
Proven ability to influence stakeholders and delivery teams in a consultative manner without direct authority</li></ul> 
Preferred Qualification:<ul><li>
Healthcare, claims, issue management, or regulated workflow experience</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</div>

Senior Technical Product Manager

<div>Software Engineering Senior Manager
Position Summary:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! 
Our people make all the difference in our success.
As a Backend Senior Manager, you will be joining a team transforming healthcare and improving the lives and vitality of the millions of members we serve. We leverage cutting edge Artificial Intelligence (AI) and Machine Learning (ML) algorithms to develop solutions for automated document processing and customer service chat bots.
We are looking for an experienced Backend / API Senior Manager to join our team. You will play a key role in supporting backend application managing development, system integration, and implementing AI capabilities in our products. This role requires a solid foundation in Node.js, system integrations, and cloud technologies.<div>
Key Responsibilities: 
<ul><li>Manage team of Developers to develop and maintain backend applications using Node.js and Typescript, with a focus on reliability and scalability.</li><li>Implement advanced programming concepts like asynchronous programming, decorators, and efficient coding practices.</li><li>Assist in system integration tasks across cloud and on-premises platforms, ensuring smooth communication between databases and APIs.</li><li>Support transaction management, failure handling, validation, and retries to ensure application robustness.</li><li>Assist in managing cloud-based services, with a preference for experience in AWS.</li></ul></div><div>
Desired Qualifications: 
<ul><li>13 to 16 years of experience in backend software development</li><li>Development using AI and Java Fullstack.</li><li>Strong expertise in Node.js and Typescript</li><li>Experience building RESTful and/or GraphQL APIs</li><li>Strong understainding of API design patterns, microservices architecture and even driven designs</li><li>Relational Database - experience using MySQL or Postgres</li><li>NoSql Database - experience using DynamoDb, MongoDB or Cassandra</li><li>Caching - experience using Redis, Memcached</li><li>Understanding of CI/CD tools and practices</li></ul>
Experience in system integrations between databases, APIs, and cloud/on-prem systems. 
<ul><li>Experience in architecting and designing distributed systems that are highly available and security focused.</li><li>Knowledge of handling transaction management, failure recovery, and system retries.</li><li>Familiarity with cloud platforms, particularly AWS, is preferred.</li><li>Strong problem-solving skills with the ability to troubleshoot and optimize complex systems.</li><li>Excellent communication and teamwork skills, with the ability to collaborate across departments.</li></ul></div>
Education and Training Required:
Degree in Computer Science, or a related field.<div>
Location &amp; Hours of Work 
<ul><li>Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate.</li><li>Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.</li></ul></div>
Equal Opportunity Statement 
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services<div><div><div><div><div><div><div>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</div></div></div></div></div></div></div></div>

Software Engineering Senior Manager - HIH - Evernorth

<div><div>ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, 
we solve the problems others don&rsquo;t, won&rsquo;t or can&rsquo;t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.</div>
Software Engineering Manager
Position Summary:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
As a Backend Manager, you will be joining a team transforming healthcare and improving the lives and vitality of the millions of members we serve. We leverage cutting edge Artificial Intelligence (AI) and Machine Learning (ML) algorithms to develop solutions for automated document processing and customer service chat bots.
We are looking for an experienced Backend / API Manager to join our team. You will play a key role in supporting backend application managing development, system integration, and implementing AI capabilities in our products. This role requires a solid foundation in Node.js, system integrations, and cloud technologies.
Key Responsibilities:<ul><li>
Manage team of Developers to develop and maintain backend applications using Node.js and Typescript, with a focus on reliability and scalability.</li><li>
Implement advanced programming concepts like asynchronous programming, decorators, and efficient coding practices.</li><li>
Assist in system integration tasks across cloud and on-premises platforms, ensuring smooth communication between databases and APIs.</li><li>
Support transaction management, failure handling, validation, and retries to ensure application robustness.</li><li>
Assist in managing cloud-based services, with a preference for experience in AWS.</li></ul>
Desired Qualifications:<ul><li>
13 to 16 years of experience in backend software development</li><li>
Development using AI and Java Fullstack.</li><li>
Strong expertise in Node.js and Typescript</li><li>
Experience building RESTful and/or GraphQL APIs</li><li>
Strong understainding of API design patterns, microservices architecture and even driven designs</li><li>
Relational Database - experience using MySQL or Postgres</li><li>
NoSql Database - experience using DynamoDb, MongoDB or Cassandra</li><li>
Caching - experience using Redis, Memcached</li><li>
Understanding of CI/CD tools and practices 
Experience in system integrations between databases, APIs, and cloud/on-prem systems.</li><li>
Experience in architecting and designing distributed systems that are highly available and security focused.</li><li>
Knowledge of handling transaction management, failure recovery, and system retries.</li><li>
Familiarity with cloud platforms, particularly AWS, is preferred.</li><li>
Strong problem-solving skills with the ability to troubleshoot and optimize complex systems.</li><li>
Excellent communication and teamwork skills, with the ability to collaborate across departments.</li></ul> 
Education and Training Required:
Degree in Computer Science, or a related field.
Location &amp; Hours of Work<ul><li>
Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate.</li><li>
Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.</li></ul>
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services<div><div><div><div><div><div><div>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</div></div></div></div></div></div></div></div>

HIH - Software Engineering Manager

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