pharmacy operations supervisor

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li>
<li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li>
<li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li>
</ul><br>
<b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li>
</ul><b>Operations</b>
<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li>
<li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li>
<li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li>
<li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li>
<li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li>
<li>Accountable for completion of non-clinical patient calls.</li>
<li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li>
<li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li>
<li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li>
<li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li>
<li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.</li>
<li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li>
<li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li>
</ul><b>People &amp; Performance Management</b>
<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li>
<li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li>
<li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li>
<li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li>
<li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li>
<li>Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li>
</ul><b>Communication</b>
<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li>
<li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li><br>
</ul><br>
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<b>Basic Qualifications</b>
<br>
<ul><li>High School Diploma, GED, or equivalent.</li>
<li>PTCB or ExCPT certification (except in Puerto Rico).</li>
<li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li><br>
</ul><br>
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<b>Preferred Qualifications</b>
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<ul><li>Previous people management/ leadership experience.</li>
<li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
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This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
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<b>Salary Range:</b> Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Operations Manager

Advocate Aurora Health

<div><p>Advocate Lutheran General Hospital is seeking an experienced and motivated PM Supervisor of Pharmacy Technicians to lead our evening operations within a fast paced, patient focused hospital pharmacy setting. This role is ideal for a hands on leader who is passionate about mentoring teams, optimizing workflows, and ensuring safe, timely medication distribution during PM hours.<br>
In this role, you will supervise and support pharmacy technicians, coordinate daily operational activities, and partner closely with pharmacists and interdisciplinary teams to maintain the highest standards of quality and compliance. You&rsquo;ll play a key role in staff development, scheduling, problem solving, and ensuring smooth transitions across shifts&mdash;all while contributing to exceptional patient care at one of Advocate Health&rsquo;s flagship hospitals.<br>
If you thrive in a collaborative healthcare environment, bring strong leadership skills, and are committed to operational excellence, we invite you to join Advocate Lutheran General Hospital and make a meaningful impact every evening.</p><p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Supervises operational activities of pharmacy technicians, coordinates staff to meet daily priorities, resolves issues, and insures services are safe, timely and high quality.</li><li>
Ensures appropriate documentation is completed and retained. Participates in the maintenance of department compliance with federal, state, Accrediting Organization, and other regulatory law and/or standards.</li><li>
Provides leadership, training and support for department strategic initiatives.</li><li>
Supports budget targets through inventory management, waste reduction, and efficient workflows.</li><li>
Coordinates daily staffing and scheduling of pharmacy technicians to ensure workload needs of the department are met. Problem solves daily issues as needed.</li><li>
Coordinates departmental Quality Assurance activities including but not limited to, patient care area inspections, unit-based cabinet inspections, refrigerator logs, controlled substance audits, and medication event tracking. Ensures that all pharmacy technicians are providing safe, accurate, and efficient services in the drug distribution and sterile products preparation.</li><li>
Leads team members to comply with strategies and tools to achieve system, hospital and department goals. Assists with planning and implementation of workflow changes, process improvements, and technology implementation</li><li>
Participates on hospital-wide and system committees/teams and collaborates with other departments as needed.</li><li>
Develops and implements new and improved services through evaluation and innovation.</li><li>
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.</li><li>
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.</li></ul><p><b><br>
Licensure, Registration, and/or Certification Required:</b></p><ul><li>
Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years, or</li><li>
Pharmacy Technician Certified (ExCPT) issued by the National Healthcareer Association needs to be obtained within 2 years.</li><li>
If working in WI: Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date.</li><li>
If working in IL: Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission.</li></ul><p><b><br>
Education Required:</b></p><ul><li>
High School Graduate.</li></ul><p><b><br>
Experience Required:</b></p><ul><li>
Typically requires 3 years of experience in pharmacy as a technician, with experience as a lead or senior level staff.</li></ul><p><b><br>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Demonstrated leadership skills and abilities including organization, prioritization, decision making, team building, customer service, and conflict resolution.</li><li>
Advanced level knowledge of the advances in pharmaceutical practices and understanding of health care and retail pharmacy trends.</li><li>
Knowledge of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations.</li><li>
Intermediate computer skills including the ability to navigate through a database and run reports. Proficient keyboarding skills and previous experience with Microsoft Office products, electronic mail and/or electronic health information records systems.</li><li>
Excellent communication and interpersonal skills. Demonstrated ability to maintain confidentiality, take initiative, and to work effectively with providers, staff and patients.</li><li>
Demonstrated strong problem-solving skills including the ability to handle difficult situations.</li><li>
Must be detail-oriented with the ability to handle multiple demands simultaneously.</li></ul><p><b><br>
Physical Requirements and Working Conditions:</b></p><ul><li>
Must have fine motor manipulation of hands and wrists to use computer keyboard and to prepare syringes.</li><li>
Will be exposed to chemical hazards, so will be required to wear protective clothing as necessary.</li><li>
Must have functional speech, vision, and hearing.</li><li>
Operates all equipment necessary to perform the job.</li></ul><p><i><br>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div>

PM Pharmacy Technician Supervisor Advocate Lutheran General Hospital

<div><div>Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
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Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
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Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
<br>
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<b>Customer Experience</b>
</div><ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li>
<li>Accountable for improving on overall customer service metrics.</li>
</ul><div><b>Operations</b>
</div><ul><li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li>
<li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li>
<li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li>
<li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li>
<li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li>
<li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li>
<li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li>
<li>Ensures team members have a working knowledge of all computer and technology systems and software.</li>
<li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li>
<li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><div><br>
<b>Full Store Operation Business Performance Management</b>
</div><ul><li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li>
<li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li>
<li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li>
</ul><div><b>People &amp; Performance Management</b>
</div><ul><li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members&rsquo; career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li>
<li>Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li>
<li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
<li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li>
</ul><div><br>
<b>Training &amp; Personal Development</b>
</div><ul><li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li>
<li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li>
<li>Obtains and maintains valid pharmacy technician license as required by state.</li>
</ul><div><b>Communications</b>
</div><ul><li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li>
<li>Assists Store Manager in planning and communicating the company and store strategy.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Bachelor&rsquo;s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li>
<li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li>
<li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li>
<li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li>
<li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li>
<li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Bachelor&rsquo;s Degree .</li>
<li>Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.</li>
<li>External candidates: Business majors. Prior retail or food industry experience.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
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An Equal Opportunity Employer, including disability/veterans.
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This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</div>

Emerging Store Manager

Onco360

<div><div><b>Join a mission-driven team making a difference in the lives of cancer patients.</b></div>
<div></div><div><b>Patient Advocacy Supervisor &ndash; Onco360 Pharmacy</b><br>
<b><i>Woodridge, IL</i></b><b>| </b><b><i>Full-Time</i></b><b> | </b><b><i>Mon - Fri 8:30am to 5pm CST</i></b></div>
<div><b><i>Salary</i></b><b> </b><b><i>Starting at $60k annually and up</i></b></div>
<div></div><div><b>Sign-On Bonus: </b><b>$5,000 </b>for employees starting before July 31, 2026.</div>
<div></div><div>Onco360, a leading oncology pharmacy, is seeking a <b>Patient Advocacy Supervisor . </b><b>C</b>andidate to live within commuting distance of our New Hyde Park pharmacy. <b>Remote work possible after initial on-site training.</b></div>
<div></div><div><b>Company Benefits</b></div>
<ul><li>Medical; Dental; Vision</li>
<li>401k opportunity</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Quarterly Incentive Bonus</li>
<li>Paid Volunteer Day</li>
<li>Referral Incentive Program</li>
<li>Company Paid Life Insurance; and Short/Long-Term Disability</li>
</ul> <p></p><div><b>Why Join Us?</b></div>
<ul><li>A career with purpose: Help patients access life-saving medications.</li>
<li>Supportive culture: We value <b>teamwork, respect, integrity, and passion</b>.</li>
<li>Growth opportunities: We invest in your professional and personal development.</li>
</ul><p></p><div><b>What You&rsquo;ll Do</b></div>
<div>The<b> Patient Advocacy Supervisor</b> is responsible for oversight of activities relating assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Supervisor assists patients who may qualify for assistance through Not-for-Profit Organizations, Manufacturer Programs, or our internal review process. This role requires advanced program knowledge and will provide quality control by routinely examining cases completed by team members.</div>
<div></div><div><b>How You&rsquo;ll Do This</b></div>
<ul><li>Supervises advocacy staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.</li>
<li>Assists Manager of Advocacy in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.</li>
<li>Works with Advocacy Manager and Director to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for advocacy staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.</li>
<li>Reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting and other reports as needed.</li>
<li>Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests.</li>
<li>Provides thorough, accurate and timely responses to requests from pharmacy operations, providers and/or patients regarding benefit information.</li>
<li>Develops relationships with PAP&rsquo;s, Manufacturer, foundational and other assistance programs to secure funding for oncology patients for their cancer medications.</li>
<li>Implements the operational process of initiating, completing and appropriate follow up for financial assistance for both underinsured and uninsured patients.</li>
<li>Maintains confidentiality in matters relating to patient and family while serving as a liaison between patients, physicians, advocacy funds and other oncology pharmacies.</li>
<li>Interacts with patients and families with a variety of developmental and socio-cultural backgrounds to provide information to patients and families regarding their benefits and financial assistance options.</li>
<li>Maintains a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.</li>
</ul><p></p><div><b>What You Bring</b></div>
<div><b>Required:</b></div>
<ul><li>High School Diploma or GED. Previous Experience in Pharmacy or Patient Advocacy/Financial Assistance. Licensed/registered pharmacy technician or as required by state law.</li>
 <li>3+ years patient assistance/advocacy experience</li>
<li>Knowledge/understanding of current patient assistance programs and resources to assist patients financially (i.E. foundations, manufacturer programs, state programs, Medicare, Medicaid, and commercial insurance, coordination of benefits, NDC medication billing, pharmacy or healthcare-related knowledge, basic math and analytical skills, Intermediate typing/keyboarding skills, leadership skills</li>
<li>Registration with Board of Pharmacy (as required by state law)</li>
<li>Ability to interact with sensitivity as a patient advocate, independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership</li>
</ul><div><b>Preferred:</b></div>
<ul><li>Associate degree or equivalent program from a 2-year program or technical school or Bachelor&rsquo;s Degree, Certified Pharmacy Technician (PTCB), Specialty pharmacy experience</li>
 <li>5+ years patient assistance/advocacy experience</li>
<li>Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician</li>
<li>Specialty pharmacy experience</li>
</ul><p></p><div><b>Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.</b></div></div>

Supervisor-Patient Advocacy

McLean Hospital

<div>Site: The McLean Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
The clinical staff pharmacist is responsible for all aspects of assessing, verifying, dispensing, labeling, storing, recording, and using pharmaceutical preparations for patients throughout McLean Hospital. The team member ensures optimal clinical care in the acute and residential/partial psychiatric setting, which includes aspects of general medicine, through assessment of patient-specific factors and collaboration with other healthcare professionals. Clinical staff pharmacists are responsible for appropriate supervision, training, and verification of all work performed by pharmacy technicians and interns. Clinical staff pharmacists also partake in clinical initiatives/services, inventory management, educational activities, hospital/department committees, and continuous quality improvement as assigned. The clinical staff pharmacist provides exemplary customer service to patients and staff while completing tasks efficiently and accurately.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><h2 class="jobSectionHeader"><b>
JOB QUALIFICATIONS</b></h2><p></p><p><b>
Education:</b></p><p>
BS and/or PharmD from an accredited College of Pharmacy. Residency experience preferred. Board Certification in Pharmacotherapy or Psychiatry preferred.</p><p><b>
License:</b></p><p>
Current unrestricted pharmacy licensure in the Commonwealth of Massachusetts.</p><p><b>
Experience:</b></p><p>
Previous hospital pharmacy experience preferred.</p><p><b>
Work schedule:</b></p><p>
Evening shift, 32 hr</p><p></p><h2 class="jobSectionHeader"><b>
ESSENTIAL JOB FUNCTIONS</b></h2><p></p><p><b>
Dispensing functions</b></p><p></p><ul><li>
Utilizes computerized order entry system and patient medical record to timely and accurately receive, interpret, review, and process medication orders/prescriptions.</li><li>
Precisely enters medication orders for residential/partial programs.</li><li>
Accurately prepares, labels, and dispenses medications based on medication orders or prescriptions according to Pharmacy Department Policies and Procedures and applicable laws.</li><li>
Supervises technicians in preparation of medications and verifies accuracy of all prepared orders including hospital prepared unit dosed medications.</li><li>
Prioritizes work to prepare dispenses in order of importance.</li><li>
Fills and/or verifies requisitions from inpatient and residential units in a timely, accurate manner.</li><li>
Fills and/or verifies code carts and emergency kits in a timely, accurate manner.</li><li>
Ensures dispensed, circulating, and stocked medication is in-date and intact.</li><li>
Utilizes automated dispensing cabinets and technician runs to distribute medication.</li><li>
Reviews physicians&rsquo; medication orders with regard to patient specific factors as indicated by department policies, good pharmacy practice, and Joint Commission standards.</li><li>
Provides medication recommendations to providers as needed.</li><li>
Reports errors, near misses, and pharmacist interventions according to Pharmacy Department Policies and Procedures.</li><li>
Suggests process improvement to Pharmacy Department administration when necessary.</li><li>
Fills and dispensed investigational product for research studies when necessary.</li><li>
Fulfils need for after-hours dispensing when on-call.</li><li>
Maintains records as required by law to document drug transactions within the Pharmacy and throughout the hospital.</li><li>
Ensures completeness of daily logs, including refrigerator temperature.</li><li>
Holds hand-off discussion with on-coming shift as necessary.</li><li>
Practices pharmacy in accordance with federal and state law.</li><li>
Alerts Pharmacy Department administration of any problems with system software or hardware or medication distribution as they arise.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b>
Clinical functions</b></p><p></p><ul><li>
Utilizes patient specific information when interpreting, reviewing, and approving medication orders to assess safety and efficacy, including, but not limited to:<ul><li>
Age</li><li>
Sex</li><li>
Diagnoses</li><li>
Allergies</li><li>
Sensitivities</li><li>
Current medications</li><li>
Height and weight (when necessary)</li><li>
Pregnancy and lactation information (when necessary)</li><li>
Laboratory results (when necessary)</li></ul></li><li>
Ensures appropriateness of drug dose, frequency, and duration for each medication ordered prior to approving. Clarifies any ambiguities with prescriber.</li><li>
Serves as a hospital resource for drug information and utilizes appropriate reference materials when necessary.</li><li>
Responds to drug information requests with accurate information in a timely manner.</li><li>
Assists in reviewing and revising the drug formulary, along with guidelines for drug use</li><li>
Participates in educating nurses, patients, pharmacy technicians, pharmacy interns, and other pharmacists as needed.</li><li>
Participates as needed in hospital committees, such as Pharmacy and Therapeutics Committee, Continuous Quality Improvement Committee, Infection Control Committee, Fall Prevention Committee, etc.</li><li>
Collects and assesses medication usage data.</li><li>
Participates in the Department&rsquo;s clinical initiatives and programs.</li><li>
Monitors the tracking of clozapine patients and reporting of blood work levels to the Clozapine Registry according to Pharmacy Department Policy.</li><li>
Adheres to McLean Hospital formulary whenever possible and provides recommendations for therapeutic interchange as necessary.</li><li>
Collaborates with other healthcare disciplines to develop optimal treatment plans for patients.</li><li>
Serves as a respectable pharmacy liaison to other departments.</li><li>
Facilitates learning for pharmacy interns.</li><li>
Provides educational lectures or written reports as required.</li><li>
Provides clinical counsel after-hours when on-call.</li><li>
Suggests improvements to the pharmaceutical services provided.</li><li>
Maintains clinical and professional competency.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li><li>
Alerts Pharmacy Department administration of any clinical issues as they arise.</li></ul><p></p><p><b>
Inventory functions</b></p><p></p><ul><li>
Assists technicians in maintaining optimal drug inventory by ensuring medication availability while maximizing inventory turns.</li><li>
Loans and borrows medications per Pharmacy Department policy as necessary.</li><li>
Assesses characteristics of new items added to the inventory including designation as hazardous, high-risk, regulated waste, easily confused, etc.</li><li>
Maintains security of controlled substances.</li><li>
Ensures barcodes are functional for all products.</li><li>
Performs weekly controlled drug inventory on a rotational basis.</li><li>
Performs monthly unit inspections as assigned.</li><li>
Alerts Pharmacy Department administration of any inventory issues as they arise.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b>
Safety functions</b></p><p></p><ul><li>
Safely uses departmental equipment.</li><li>
Disposes of waste appropriately in accordance with Pharmacy Department Policies and Procedures.</li><li>
Able to locate and follow SDS and hospital/departmental policies and procedures.</li><li>
Demonstrates knowledge of fire safety verbally.</li><li>
Notifies supervisor of any hazards immediately.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b>
Quality Improvement</b></p><p></p><ul><li>
Continuously assesses and improves the performance of care and services provided.</li><li>
Uses systematic methods to improve services, plan changes, and evaluate outcomes.</li><li>
Demonstrates effective problem solving techniques and promotes the same in others.</li><li>
Maintains awareness and actively supports the mission, goals, and objective of the hospital and department through CQI activities.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b>
Staff Responsibilities</b></p><p></p><ul><li>
Supervises (and is responsible for) pharmacy technicians in the performance of their functions.</li><li>
Attends and actively participates in team conferences and staff meetings/in-services.</li><li>
Complies with annual training requirements.</li><li>
Participates actively in committee meetings, as applicable.</li><li>
Participates actively in orientation and on-the-job training of assigned personnel.</li><li>
Arrives and leaves at schedule times; adheres to break and lunch time; willing to work overtime when necessary.</li><li>
Presents for work as scheduled; is rarely absent and never without legitimate excuse. Notifies supervisor well in advance of any absences or vacation time.</li><li>
Maintains a clean and professional appearance in both dress and grooming.</li><li>
Follows instructions/policy carefully and discusses deviations from procedure with supervisor before acting.</li><li>
Demonstrates organizational, time management and efficiency skills by prioritizing orders and activities.</li><li>
Requires no overtime for normal shifts.</li><li>
Demonstrates initiative and accepts increased responsibility.</li><li>
Maintains the pharmacy in a clean and neat manner as determined by the Pharmacy administration.</li><li>
Adapts to change in a constructive manner and demonstrates flexibility for extra activities and unexpected duties.</li><li>
Adheres to all Pharmacy Department policies and procedures, McLean Hospital safety rules, Joint Commission standards, and any other applicable regulatory agency.</li><li>
Completes special projects on time.</li><li>
Identifies own learning needs by seeking assistance as necessary.</li></ul><ul><li>
Willingly completes other duties as assigned or requested.</li><li>
Maintains unrestricted pharmacist licensure in the state of Massachusetts.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b>
Customer Service</b></p><p></p><ul><li>
Performs all tasks demonstrating service orientation to fellow employees and staff members to provide excellent customer service.</li><li>
Demonstrates, supports, and models the mission, vision, values and rules of conduct of McLean Hospital.</li><li>
Responds to concerns or requests of nurses, patients, doctors, employees, and the public.</li><li>
Maintains patient/employee confidentiality.</li><li>
Demonstrates appropriate judgment and communication skills when interacting with physicians, nursing, patients, and other hospital staff.</li><li>
Communicates written and verbal information clearly, accurately, and professionally in courteous manner and tone to all parties.</li><li>
Provides follow up as appropriate to ensure messages or instructions are understood.</li><li>
Responds to needs via telephone or pharmacy window promptly.</li><li>
Cooperates with others within and outside of department and coordinates work efforts.</li><li>
Other tasks as assigned by Pharmacy Supervisor or Director of Pharmacy.</li></ul><p></p><p><b><br>
Additional Job Details (if applicable)</b></p><h2 class="jobSectionHeader"><b>
WORKING CONDITIONS</b></h2><p></p><p>
Typical hospital pharmacy environment. Works under constant time deadlines. Occasionally exposed to possible carcinogenic, mutagenic, and sensitizing substances, as well as to other hazardous chemicals typically found in a contemporary pharmacy setting.</p><p></p><h2 class="jobSectionHeader"><b>
PHYSICAL REQUIREMENTS</b></h2><p></p><p>
Moderate amount of stress in completing work assignments, meeting deadlines, and interacting with other healthcare professionals. Repetitive use of hands and fingers (i.e., use of computer keyboard) and labeling containers. Repetitive tasks are often performed with one hand only. Normal range of hearing and vision to perform work and communicate. Extended periods of standing, walking and bending. Some climbing of stairs and lifting/carrying material may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><h2 class="jobSectionHeader"><b>
MENTAL REQUIREMENTS</b></h2><p></p><p>
Ability to work independently and handle stress appropriately. Ability to work cooperatively with other members of hospital and pharmacy staff. Ability to handle multiple tasks, and adapt to changes in workload and work schedule. Ability to set priorities, make critical decisions, and respond to client concerns. Fosters a team environment. Ability to communicate effectively (verbal and written).</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
115 Mill Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
32<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$127000.00 - $169,079.04/Annual<p></p><p><b><br>
Grade</b></p>
7<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinical Staff Pharmacist - McLean

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