pharmacy operations supervisor

UPMC

<div><div>Purpose:
Are you looking to take the next step in your Pharmacy Technician career? UPMC Hillman Cancer Center; at our Medical Oncology network sites in the greater Pittsburgh, PA and surrounding areas are looking for a motivated Supervisor, Pharmacy Technician to join their team! This is a great opportunity for someone who has an interest in oncology, leadership, and thrives off providing amazing pharmaceutical care.
This is a full-time position that will work daylight hours, Monday - Friday with no weekends or holidays. It will have a home base location closest to their home and will travel between Medical Oncology network offices in the region supporting the Manager of Pharmacy Technicians. We offer a competitive wage, mileage, a generous total rewards benefits package, and a built-in pharmacy technician career ladder. Apply today to learn more!
The incumbent will supervise the daily operational functions of the department. Act as liaison on matters pertaining to pharmacy operational activities and patient care. Assume supervisory responsibility for department employees engaged in providing pharmacy operational activities to the hospital. 
 
Responsibilities: 
<ul><li>Oversee the purchasing and inventory control function. Determine drug quantity stock level and ensure adherence to all cost savings initiatives. Ensure compliance with DEA regulations concerning procurement and purchasing of controlled substances.</li><li>
Establish and maintain effective communication mechanisms within the department to ensure information is communicated to and between all departmental and hospital staff.</li><li>
Ensure department compliance with all regulatory requirements including JCAHO, Pennsylvania Department of Health, FDA, DEA, USP, and OSHA. Maintain the department in compliance with all federal, state, and local regulations with regard to the practice of pharmacy.</li><li>
Assure high quality, accurate, expedient, and complete pharmacy services for centralized and decentralized operations through the supervision of pharmacy personnel. Work to coordinate daily activities of the pharmacists and pharmacy technicians.</li><li>
Assist the Director in recruitment of pharmacy staff. Ensure that all of the staff are oriented to and prepared to perform all job performance standards. Measure the performance of employees and conduct annual performance appraisals. Identify personnel and performance problems and when appropriate counsels employees and initiates disciplinary and/or corrective action in conjunction with the Director.</li><li>
Remain abreast of developments in the field through continuing education, professional literature, participation in professional organizations, and communication with peers in other organizations and on staff. Remain abreast of developments in the changing environment of healthcare with regard to pharmaceutical services.</li><li>
In conjunction with Pharmacy Leadership, provide or direct the provision of training and testing necessary to ensure competency of employees and skills maintenance, and maintains all pertinent documents as required. Recognize employee potential and proficiency, and facilitates personal and professional growth.</li><li>
Participate in the development of policy and procedures for the department and provides the direct supervision necessary to ensure adherence to such.</li><li>
Ensure patient safety through ensuring appropriate staffing so that pharmacy department continually provides optimum pharmaceutical care; adjusts staffing schedule as necessary to account for employee sick time, leaves, vacations, etc., and/or periods of high patient census.</li><li>
Prepare, implement, and monitor the capital and operating fiscal budgets.</li><li>
Coordinate or perform all pharmacy scheduling activities to assure adequate coverage to provide quality and efficient pharmacy operational services.</li><li>
Oversee the packaging, labeling, and distribution of medications for all patients according to established policies, procedures, and guidelines. Continuously evaluate policies and procedures and is alert to opportunities to improve the quality and extent of pharmacy services.</li></ul></div><div><ul><li>
Completion of high school diploma or equivalent required.
</li><li>5 years of experience as a Pharmacy Technician,
<ul><li>2 in a leadership capacity.</li></ul></li><li>
Oncology experience preferred</li><li>
Analytical/problem solving ability necessary to participate in the development of department procedures and goals.
</li><li>Participate in the analyses of operational problem and proposals and direct inventory control.
</li><li>Interpersonal skills necessary to interact with all levels of hospital personnel, communicate with vendors, and cooperate with the nursing and medical staffs.
</li><li>Supervisory skills necessary to plan, organize, coordinate, and direct the activities of both professional and non-professional employees.
</li><li>Ability to work independently.
</li><li>Ability to prioritize and complete tasks in a timely manner to manage multiple projects.
</li>Personal computer skills. 
<li>
</li></ul> 
Licensure, Certifications, and Clearances: 
Certified Pharmacy Technician (CPhT) required<ul><li>
Certified Pharmacy Technician (CPhT)</li><li>
Act 34</li></ul> 
UPMC is an Equal Opportunity Employer/Disability/Veteran</div></div>

Supervisor, Pharmacy Technicians - (Oncology)

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li><li>
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li><li>
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li></ul> 

Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li>
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li></ul>
Operations<ul><li>
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li><li>
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li><li>
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li><li>
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li><li>
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li><li>
Accountable for completion of non-clinical patient calls.</li><li>
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li><li>
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li><li>
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li><li>
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li><li>
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
</li><li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li><li>
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li></ul>
People &amp; Performance Management<ul><li>
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li><li>
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li><li>
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li><li>
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li><li>
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li></ul>
Training &amp; Personal Development<ul><li>
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li><li>
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li><li>
Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li></ul>
Communication<ul><li>
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li><li>
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li></ul> 
 
 
Basic Qualifications 
<ul><li>
High School Diploma, GED, or equivalent.</li><li>
PTCB or ExCPT certification (except in Puerto Rico).</li><li>
Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li><li>
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li><li>
Requires willingness to work flexible schedule, including evening and weekend hours.</li><li>
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li></ul> 

Preferred Qualifications 
<ul><li>
Previous people management/ leadership experience.</li><li>
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records. 
 
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
 
Salary Range: Hourly</div>

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