pharmacy retail support specialist

Henry Ford Health

<div><div><p>Join the growing <b>Henry Ford Health Pharmacy Advantage</b> team as a <b>Full-Time Pharmacy Benefits Specialist!</b> Make a meaningful impact on patient care while enjoying a <b>flexible hybrid schedule</b> (In-person + Remote). This role offers a <b>$2,500 sign-on bonus</b> and <b>comprehensive full-time benefits</b>. You'll support patients and providers by helping navigate pharmacy benefits and coordinating prescription services. Be part of a mission-driven team that's improving lives every day! This role is based out of Rochester Hills close door Pharmacy department here at Henry Ford Health.</p><p><b>
GENERAL SUMMARY:</b></p><p>
***Eligible for $2,500 Sign on Bonus***</p><p>
Location: Rochester Hills, MI</p><p>
Schedule: Full- Time Day Shifts</p><p>
In this role, you will collaborate with our Mail Order Services Department within the Henry Ford Health Pharmacy Advantage Team.</p><p><b>
Mail Order Services Department: </b>The Pharmacy Benefits Specialist within the Mail Order Services team will support patients with maintenance medications. Responsibilities include prescription intake, adherence reminder calls, delivery coordination, insurance benefits investigation, prior authorization management, and financial assistance research. The team monitors medication adherence across multiple patient populations, including Medicare, Medicaid, Transplant, Transition of Care, and Commercial. By identifying and addressing patient barriers, our team enhances adherence and health outcomes while delivering exceptional service. This office-based position requires strong computer and phone communication skills. We are seeking career-focused individuals to join our growing, patient-centered, and collaborative pharmacy team.</p><p><i>
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.</i></p>
<div><p><b>EDUCATION/EXPERIENCE REQUIRED:</b></p><ul><li>
Requires a High school diploma or G.E.D. Associates degree preferred</li><li>
Requires State of Michigan Pharmacy Technician License.</li><li>
Requires a minimum of two years of previous pharmacy technician experience.</li><li>
Previous experience as a specialty pharmacy technician preferred.</li></ul><p></p><p><br>
#IND3</p>
 </div></div><div><div><div><div><h4 class="jobSectionHeader"><b>Additional Details</b></h4>
<div><p>
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Overview</b></h4>
<div><p>
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services &ndash; from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford&rsquo;s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation&rsquo;s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Benefits</b></h4><div><p><br>
</p><p>The health and overall well-being of our team members is our priority. That&rsquo;s why we offer support in the various components of our team&rsquo;s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
</p></div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>Equal Employment Opportunity/Affirmative Action Employer</b></h4>
<div><p>
 Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is</p>
<p>
 committed to the hiring, advancement and fair treatment of all individuals without regard to</p>
<p>
 race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,</p>
<p>
 weight, marital status, family status, gender identity, sexual orientation, and genetic information,</p>
<p>
 or any other protected status in accordance with applicable federal and state laws.</p></div></div></div></div></div></div>

Pharmacy Benefits Specialist - Mail Order Services - Full Time Days - Rochester Hills

Clearway Health

<div><p><b>Welcome to Clearway Health</b> - At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for three years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!</p><br>
<p></p>
<p><b>
Position Summary:</b></p>
<p>
The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. You'll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons. When not integrated at a new hospital partnership, you will be assigned work from an existing liaison that requires additional support, or other special projects in support of company or departmental initiatives.</p><p></p><p><i><br>
This position requires extensive </i><i>air and/or auto travel to and from the client sites (domestic only). The Implementation Specialist is expected to travel from several weeks to up to one year for each client site. Frequency and mode of travel will depend on the distance from the individual&rsquo;s remote home base to the client&rsquo;s site. The Implementation Specialist is a full-time travelling position; the qualified candidate must be willing to travel, which will include overnight and extended stays at a client's location. Estimated durations of travel will be 3-4 months per project.</i></p><p></p><p><b><br>
E</b><b>ssential</b><b> Responsibilities / Duties:</b></p>
<p>
Implementation Specialists are responsible for the filing and renewing of any primary state pharmacy technician license registration. The Implementation Specialist is required to have a valid driver&rsquo;s license with current auto insurance. Clearway will reimburse any state pharmacy technician license registration fees (besides their home state) and travel expenses.</p>
<p><b>
Implementation &amp; Change Management:</b></p>
<ul>
<li>Provide hands-on expertise, resources, and knowledge to new hospital sites as part of a new client partnership agreement</li>
</ul><ul><li>Own in partnership with our People &amp; Culture team the on-boarding experience and client satisfaction of new hires</li>
</ul><ul><li>Build, develop and/or maintaining on-site provider and pharmacy relationships by providing exceptional pharmacy care to patients</li>
</ul><ul><li>Develops relationships with local insurances, drug representatives, and external care providers to create a holistic care model for every patient</li>
</ul><ul><li>Owning of identification and address of Clinic and/or Pharmacy workflow inefficiencies: Identify key barriers, create workflow maps, propose new ideas, gain agreement from staff, and execute changes to promote workflow efficiencies (PA workflows, pharmacy workflows, escalation protocols, communication methods, patient flows)</li>
</ul><ul><li>Integrating specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites; including training materials and education</li>
</ul><ul><li>Refinement of workflows and processes post launch to deliver Clearway Health experience to patients</li>
</ul><ul><li>Training of on-site client staff liaisons to ensure local model is consistent with every site and ensure all liaisons meet competency requirements</li>
</ul>
<p><b>Provider Relations</b> &ndash;The Implementation Specialist is responsible for making initial contact with the clinical team. This includes but not limited to:</p>
<ul>
<li>Attending a provider or all staff meetings.</li>
</ul><ul><li>Shadow a member of each group (pharmacy staff, front desk, MA, RN, and MD) to evaluate the efficiency and flow of the program&rsquo;s current state.</li>
</ul><ul><li>Identify clinic sponsors to obtain feedback/gaps with past, present, and future workflows. The purpose is to mimic what is working and provide solutions to improve and expand patient care models.</li>
</ul><ul><li>Train and Shadow new Pharmacy Technician Liaisons and Pharmacists in all duties, roles, and responsibilities</li>
</ul><ul><li>Track and report status to management along with any issues: escalate to leadership any risks and barriers to success including identifying and managing individual staff presenting challenges with adopting new protocols</li>
</ul><ul><li>As a member of the clinical team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.</li>
</ul><ul><li>Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives</li>
</ul><ul><li>Monitor staff to ensure that all required documentation is properly completed for billing purposes to include electronic orders and paperwork related to medications ordered</li>
</ul><ul><li>Utilize drug pricing provided by pharmacy and reconcile reimbursement to make sure it is within range</li>
</ul><ul><li>Communicate directly with patients to assist them in the awareness of their medications</li>
</ul><ul><li>Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow- up</li>
</ul>
<p><b>Patient Relationship Development and Client Performance</b><br>
&ndash; Responsible for managing and growing patient base by recruitment and retention of specialty pharmacy services</p>
<ul>
<li>Patient enrollment functions, including following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements</li>
</ul><ul><li>Retention of patients through excellent service</li>
</ul><ul><li>Navigation of patient EMR (electronic medical record) to effectively answer questions and/or provide documentation as needed for prior authorizations</li>
</ul><ul><li>Resolve patient care issues and situational awareness around when to involve managers and/ or clinicians</li></ul><br>
<p></p>
<p><b>
Certificates, Licenses, or Registrations</b>:</p><br>
<ul>
<li>Must be registered and in good standing with any State Board of Pharmacy.</li>
</ul><ul><li>Implementation Specialist must have current active National Certification verified by PTCB.</li>
</ul><ul><li>Must have a valid driver's license with current auto insurance.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>3+ years of pharmacy experience required.</li>
</ul><ul><li>Experience developing and documenting specialty pharmacy workflows, SOPs, and training materials to support new program launches and operational consistency, preferred.</li>
</ul><ul><li>Familiarity with specialty pharmacy operations and compliance standards (e.g., payer requirements, Prior Authorization processes, and accreditation standards such as URAC or ACHC) preferred.</li>
</ul><ul><li>Experience managing implementation timelines, milestones, and issue resolution to ensure projects launch on schedule and meet operational and client expectations.</li>
</ul><ul><li>Pharmacy leadership experience preferred</li></ul><br>
<p></p>
<p><b>
Knowledge &amp; Skills:</b></p>
<ul>
<li>Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.</li>
</ul><ul><li>Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.</li>
</ul><ul><li>Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.</li>
</ul><ul><li>Must practice discretion and confidentiality as position deals with highly sensitive and private data.</li>
</ul><ul><li>Ability to understand, explain, and actively promote the hospital&rsquo;s objectives through direct coordination and commitment to the program&rsquo;s goals.</li>
</ul><ul><li>Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally.</li>
</ul><ul><li>Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.</li>
</ul><ul><li>Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.</li>
</ul><ul><li>Capacity to work independently by managing workload and meeting established goals in a fast-paced environment</li>
</ul><ul><li>Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.</li>
</ul><ul><li>Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.</li>
</ul><ul><li>Experience with submission of prior authorization requests to third party payors</li>
</ul><ul><li>Familiarity with 340B drug program and ACO hospital models</li>
</ul><ul><li>Knowledge of QS1/NRx, EPIC, Salesforce, CoverMyMeds</li></ul><br>
<p></p>
<p><b>
Special Working Conditions (</b><b>On-call, Travel, Shift, Coverage</b><b>):</b></p>
<ul>
<li>Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.</li>
</ul><ul><li>Must be willing to travel up to 80%.</li></ul><br>
<p></p>
<p><i>
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $70,000 - $85,000. T</i><i>he actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.</i></p><p></p><p><i><br>
The above statements in this job description are intended to depict the general nature and level of work assigned to the </i><i>employee</i><i>(s) in this job. The above is not intended to </i><i>represent</i><i> an exhaustive list of accountable duties and responsibilities </i><i>required</i><i>. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</i></p></div><p></p>

Pharmacy Implementation Specialist

The University of Iowa

<div><div>The Department of Pharmaceutical Care is seeking a full-time <b>Pharmacy Support Services Specialist</b> to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.</div><div><b>
Duties to include:</b></div><div><b>
Patient Adherence Management</b></div><ul><li><div>
Manage refill services for select patient populations in accordance with department policies and procedures.</div></li><li><div>
Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.</div></li><li><div>
Monitor and manage inventory activities related to patient prescription needs.</div></li><li><div>
Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.</div></li></ul><div><b>
Enrollment of patients in specialty pharmacy services including:</b></div><ul><li><div>
Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.</div></li><li><div>
Provision of appropriate enrollment and contact information.</div></li><li><div>
Provides highest customer service experience for patients and providers.</div></li></ul><div><b>
Communication/Training:</b></div><ul><li><div>
Understand the importance of effective business communication and maintaining professionalism in difficult situations.</div></li><li><div>
Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.</div></li></ul><div><b>
Problem Resolution</b></div><ul><li><div>
Provide assistance with the resolution of shipment/delivery issues.</div></li><li><div>
Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.</div></li><li><div>
Provide assistance to patients with billing and claim resolution issues</div></li></ul><div><b>
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:</b></div><ul><li><div>
Workload statistics (enrolled/active patients, mail outs, etc)</div></li><li><div>
Phone statistics</div></li></ul><p><b>
Assists with evaluation and implementation of new policy and procedures</b></p><ul><li><div>
Participate in piloting new workflows/procedures</div></li><li><div>
Assist with preparing training and orientation materials for new procedures</div></li><li><div>
Assist with training and orientation of staff to new procedures</div></li><li><div>
Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure</div></li></ul><div><b>
Other duties as assigned</b></div><ul><li><div>
Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs</div></li><li><div>
Provide cross functional support to assist with troubleshooting claim payments</div></li></ul><p>
Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay</p>
<div><div><b>Education Requirements:</b></div><ul><li><div>
Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.</div></li><li><div>
Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.</div></li><li><div>
Successful completion of the pharmacy technician certification exam within one year of the start of employment.</div></li></ul><div><b>
Experience Requirements:</b></div><ul><li><div>
Previous experience (typically 6-12 months) in support or customer service.</div></li><li><div>
Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.</div></li><li><div>
Strong attention to detail and proven ability to gather and analyze data and keep accurate records.</div></li><li><div>
Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.</div></li><li><div>
Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.</div></li><li><div>
Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.</div></li><li><div>
Familiarity with medical terminology.</div></li></ul><div><b>
Desired Qualifications:</b></div><ul><li><div>
Experience working in a complex hospital system is highly desirable.</div></li><li><div>
Experience working in a collaborative team environment is desirable.</div></li><li><div>
Pharmacy experience is desirable.</div></li><li><div>
Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.</div></li><li><div>
Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.</div></li><li><div>
Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.</div></li><li>
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.</li></ul><div><b>
Position and Application details:</b></div><div>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:</div><ul><li><div>
Resume</div></li><li><div>
Cover Letter</div></li></ul><div>
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.</div><div>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.<br>
Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.</div><div><p>
This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.</p></div></div></div><div></div>

Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

Cardinal Health

<div><p><b>Cardinal Health Innovative Delivery Solutions</b></p><p></p><p>
With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.</p><p></p><p><b>
Community Health Center Pharmacist</b></p><p></p><p><b>
This position is located at Howard Brown Community Health Center 641 W. 63rd St</b></p><p></p><p><b>
This is a part-time position covering 20 hours/week and additional shifts as needed</b></p><p><b>
Pharmacy Hours : Monday, Wednesday, Thursday 9:00am-7:00pm</b></p><p><b>
Tuesday 10:00am - 7:00pm</b></p><p><b>
Friday 9:00am-5:00pm
</b></p><p><b>Saturday 9:00am- 3:00pm</b></p><p></p><p>
Cardinal Health Community Health Center programs are designed and created specifically for healthcare facilities. Our comprehensive suite of pharmaceutical solutions, allows us to address population health management needs across the continuum of care, from HRSA compliance to medication adherence. Serving the patient is our main priority, and that&rsquo;s why our solutions improve patient access and increase quality of care.</p><p></p><p>
Cardinal Health is looking for a highly motivated pharmacist to work in a company owned retail contract pharmacy. Our pharmacists play an important role in delivering medication and pharmaceutical care in communities that are most in need. This includes immunizations, patient consultation, medication therapy management, and potential management of high risk patients.</p><p></p><p>
 <b>Responsibilities:</b></p><ul><li><p>
Under the direct supervision of manager, this position is responsible for dispensing and ensuring safe and efficient delivery of medications to all customers.</p></li><li><p>
Maintains open communication and is available to customers and practitioner sites for consultation</p></li><li><p>
Participates in supervision of technical staff</p></li><li><p>
Ensure pharmacy is compliant with best practices for 340B contract pharmacies</p></li><li><p>
Provide professional consultation to both patients and prescribers of partner health facility</p></li><li><p>
Completes pharmacy operational requirements by organizing and directing technicians' work flow; verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.</p></li></ul><p></p><p><b>
Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in pharmacy requires, PharmD preferred</p></li><li><p>
Pharmacist registration in the state where the position is located</p></li><li><p>
Immunization Certification or willing to become a certified immunizer within 90 days of hire</p></li><li><p>
Ability to work a flexible schedule</p></li><li><p>
Interpersonal relations and customer service skills</p></li><li><p>
340B experience preferred</p></li><li><p>
Experience working with specialty drugs (HIV/AIDS/Hepatitis C), preferred</p></li><li><p>
May require vendor credentialling</p></li></ul><p></p><p><b>
Anticipated hourly range:</b><b> </b>$56.10 per hour - $80.30 per hour</p><p><b>
Bonus eligible:</b> No</p><p><b>
Benefits: </b>401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay</p><p><b>
Application window anticipated to close: </b>05/28/2026 *if interested in opportunity, please submit application as soon as possible.</p><p>
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate&rsquo;s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.</p><p><i>
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.</i></p>
<p><i>Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</i></p></div>

Part Time Retail Pharmacist (Howard Brown CHC)

giftHEALTH

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We&rsquo;re seeking a proactive and detail-oriented Pharmacy Shipping &amp; Delivery Support Specialist to join our team. In this role, you'll support the account management team in maintaining strong client relationships, ensuring deliverables are met, and helping drive overall client satisfaction. Additionally, you will support our patient facing teams in assisting with replacement requests. Occasionally, you may have contact with our patients directly as well.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination.</li><li>
Assist in managing ongoing projects, timelines, and deliverables.</li><li>
Coordinate with internal teams to ensure client and customer expectations are met.</li><li>
Track and update account details, shipments (UPS), and communications.</li><li>
Conduct investigations for missing or damaged packages.</li><li>
Create replacements in our pharmacy system and queue for shipping when appropriate.</li><li>
Document all investigation and replacement outcomes thoroughly.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
0&ndash;2 years of experience in account management, customer success, project coordination, or a related field.</li><li>
Strong communication and interpersonal skills.</li><li>
Highly organized with strong attention to detail.</li><li>
Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>
Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus.</li><li>
Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field (or equivalent experience).</li><li>
Pharmacy Technician Trainee license required.</li><li>
Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Perform work in a remote, home-office environment using a computer for extended periods of time</li><li>
Handle a high volume of inbound and/or outbound phone calls in a professional and timely manner</li><li>
Communicate clearly and effectively with customers, candidates, or internal stakeholders via phone, email, and chat</li><li>
Actively listen, ask appropriate questions, and respond accurately to inquiries or issues</li><li>
Navigate multiple systems, software platforms, and databases simultaneously while on calls</li><li>
Accurately document interactions, updates, and outcomes in internal systems</li><li>
Maintain attention to detail while managing repetitive tasks and shifting priorities</li><li>
Meet productivity, quality, and performance metrics (e.g., call volume, response time, resolution rates)</li><li>
Demonstrate strong time management and ability to work independently with minimal supervision</li><li>
Maintain confidentiality and handle sensitive information appropriately</li><li>
Troubleshoot basic technical issues related to systems, processes, or customer concerns</li><li>
Participate in virtual meetings, trainings, and team collaboration activities</li><li>
Remain seated and/or stationary for extended periods, with occasional movement as needed</li><li>
Maintain a reliable internet connection and a distraction-free work environment</li><li>
Adapt to changing processes, tools, and business needs</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt</p><h3 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p><p>
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Pharmacy Shipping & Delivery Support Specialist

Methodist Le Bonheur Healthcare

<div><p>If you are looking to make an impact on a meaningful scale, come join us as we <b>embrace the Power of One!</b></p><p><br>
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we&rsquo;ve served the health care needs of the people of Memphis and the Mid-South.</p><br>
The Clinical Pharmacist promotes the safe and appropriate use, proper storage, and distribution of medications as required for patient care in accordance with professional standards and practices. Provides consultative services to patients and healthcare providers. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.<br>
<p></p>
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.<br>
<br>
<b>A Brief Overview</b><br>
The Clinical Pharmacist promotes the safe and appropriate use, proper storage, and distribution of medications as required for patient care in accordance with professional standards and practices. Provides consultative services to patients and healthcare providers. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
<br>
<br>
<b>What you will do</b><ul><li>
Provides consultative services and clinical expertise to evaluate and improve medication usage and therapeutic outcomes. Promotes continued improvement within the pharmacy scope of practice.</li>
<li>Processes orders and prescriptions to provide medications and pharmaceutical supplies ordered by physicians and authorized medical practitioners.</li>
<li>Advises physicians, healthcare staff, residents and patients in the safe administration of medication.</li>
<li>Follows established, participates in the development of, and ensures compliance with policies and procedures for medication safety, regulatory requirements, quality standards, and compliance activities.</li>
<li>Performs other job functions as assigned or requested.</li></ul><br>
<b>
Education/Formal Training Requirements</b><br>
<ul><li>
Required - Bachelor's Degree Pharmacy
</li><li>Preferred - Doctorate Pharmacy
</li></ul><br>
<b>Work Experience Requirements</b><br>
<ul><li>
Preferred - No prior work experience
</li></ul><br>
<b>Licenses and Certifications Requirements</b><br>
<ul><li>
Required - Pharmacist Tennessee - Tennessee Board of Pharmacy
</li><li>Preferred - Pharmacist Mississippi - Mississippi Board of Pharmacy
</li></ul><br>
<b>Knowledge, Skills and Abilities</b><br>
<ul><li>
Understands and interprets complex written materials and technical reports.</li>
<li>Demonstrated ability to balance multiple priorities and work effectively as a member of a multi-disciplinary team.</li>
<li>Ability to work with information systems, automated and technical pharmacy equipment.</li>
<li>Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.</li>
<li>An effective planner with strong skills in scheduling and organizing work flows.</li></ul><br>
<b>
Supervision Provided by this Position</b><br>
<ul><li>
Guides the daily activities of pharmacy technicians, and/or residents in the assigned work area.</li></ul><br>
<b>
Physical Demands</b><br>
<ul><li>
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
</li><li>Must have good balance and coordination.
</li><li>The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
</li><li>The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
</li><li>Frequent invasive and non-invasive patient contact.
</li><li>Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
</li><li>Ability to react quickly to emergency situations including on-call availability.
</li></ul><br>
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.<p><br>
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.</p></div>

Clinical Pharmacist | Retail Specialty Pharmacy | Days

EmblemHealth

<div></div><div><div>Summary of Job</div><div>
Support eligibility and benefits configuration and deployment, including collaboration with pharmacy benefits manager (PBM) and Cognizant, formulary teams, for configuration. Responsible for Quality Assurance and Testing for operations and implementations. Coordinate and manage the pharmacy plan/ benefit design implementation process in partnership with PBM to ensure the accuracy and timeliness of members&rsquo; pharmacy benefit administration for superior member experience.</div><div>
Responsibilities</div><ul><li>
Maintain in-depth understanding of and ability to create and maintain plan/benefit design rules and limitations to include: Adjudication rules, Clinical rules, Payment rules, and Plan/group management.<br>
</li><li>
Partner with Sales and Product teams, assist in developing pharmacy benefit plan designs, meeting client requests, Health Plan strategic/ business parameters and all regulatory and other oversight agencies&rsquo; requirements.<br>
</li><li>
Responsible for creating and maintaining plan/benefit design documentation to support internal and external requirements<br>
</li><li>
Lead communication and coordination between Health Plan and PBM for receipt of required information for claims adjudication system set up, reporting and claim adjudication process.<br>
</li><li>
Assess all requests for new/ changes to plan benefit information to ensure compatibility with PBM claim adjudication logic.<br>
</li><li>
Submit accurate and complete requests to the PBM for new and changing benefit plan designs.<br>
</li><li>
Test pharmacy benefit plan designs for accuracy and alignment with business requirements.<br>
</li><li>
Serve as liaison to PBM to troubleshoot and resolve benefit-related questions/ issues, researching plan/benefit design options and requirements.<br>
</li><li>
Participate in PBM implementation meetings as required.<br>
</li><li>
Review and approve PBM benefit set up requirements.<br>
</li><li>
Perform claim testing to ensure accurate claim adjudication.<br>
</li><li>
Work with the pharmacy clinical team to implement formulary updates in the claim adjudication system.<br>
</li><li>
Participate in the research and resolution of claims adjudication-related discrepancies, errors, and problems.<br>
</li><li>
Acts as a resource to operational areas in support of the pharmacy claims adjudication process and responding to issues related to plan/ benefit design.<br>
</li><li>
Conduct quarterly audits of pharmacy benefit configurations to ensure alignment with plan design, regulatory requirements, and accurate claim adjudication across all lines of business.<br>
</li><li>
Recommend streamlined work processes and systems that impact plan/ benefit design to create efficiency and quality outcomes.<br>
</li><li>
Maintain acceptable and appropriate quality levels and production SLA response time.<br>
</li><li>
Perform other projects and duties as assigned</li></ul>
<div><div>Qualifications</div><ul><li>
Bachelor&rsquo;s degree.<br>
</li><li>
Pharmacy Technician Certification (Required)<br>
</li><li>
Additional years of related experience may be considered in lieu of degree (Required)<br>
</li><li>
Ability to perform in office environment with extended periods of sitting, using telephone, and viewing computer screens (Required)<br>
</li><li>
Ability to prioritize tasks daily and trouble shoot urgent customer issues to successful completion (Required)<br>
</li><li>
Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)<br>
</li><li>
Exceptional problem solving, analytical, interpersonal and communication skills to resolve issues within Operations (Required)<br>
</li><li>
Professionally skilled in verbal and written communication (Required)<br>
</li><li>
Meticulous organization skills, with the ability to multi-task, and ability to make sound decisions in a timely and independent manner (Required)</li></ul>
</div><div><p>Additional Information
</p><ul><li>Requisition ID: 1000003022</li>
<li>Hiring Range: $56,160-$99,360</li></ul></div></div>

Pharmacy Benefits Operations Specialist - Remote

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