pharmacy store manager

Overview <p>Store Manager Supercare Pharmacy DHA Licensed - GMG</p> <p>GMG is a global well-being company operating across the Middle East, North Africa, and Asia. It markets and distributes brands in sport, food and health sectors. GMG focuses on driving customer value and growth through its four verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.</p> Responsibilities <ul> <li>Ensure high levels of customer satisfaction by supervising, monitoring, and evaluating the quality and effectiveness of service provided by pharmacy staff.</li> <li>Ensure accuracy in dispensing all medications, including controlled medications and insurance prescriptions.</li> <li>Follow insurance protocols with prompt documentation, communication, and follow-up.</li> <li>Manage staffing: interview potential staff, conduct appraisals and performance reviews, organize daily duty rosters, handle complaints, and provide or arrange training and development for staff.</li> <li>Identify current and future customer requirements by building rapport with customers and others who influence service needs; enhance relationships to maximize sales and margins.</li> <li>Implement effective sales and marketing strategies for all product ranges; collaborate with vendors to create marketing displays for the store floor and windows.</li> <li>Deliver on targets and drive business initiatives to an exceptional level.</li> <li>Participate in projects involving industry organizations, supply chain initiatives, and other special projects.</li> <li>Organize special promotions, displays, and events in the store.</li> <li>Update Area Manager on business performance, new initiatives, and other pertinent issues.</li> <li>Develop business strategies to increase customer base, store traffic, and profitability.</li> <li>Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.</li> <li>Analyze sales data and forecast future sales; interpret trends to facilitate planning.</li> <li>Maintain relationships with vendors and shippers.</li> <li>Manage day-to-day store activity and ensure adherence to company policies, programs, and procedures.</li> <li>Maintain store compliance with legal requirements; ensure licensing for facility and staff is valid, renewed, and updated.</li> <li>Maintain outstanding store condition and visual merchandising standards.</li> </ul> Self-Management <ul> <li>Define performance goals at the start of the year in discussion with the reporting manager and ensure achievement.</li> <li>Own learning by identifying development needs and agreeing on an individual development plan extending beyond training.</li> <li>Stay abreast of professional developments and current issues through continued education and growth.</li> </ul> Job requirements <ul> <li>Bachelor's Degree in Pharmacy</li> <li>License from DHA/MOH/DOH</li> <li>Minimum of 2 years experience as a registered pharmacist and store manager in UAE</li> <li>Strong English or Arabic communication skills</li> </ul> Additional skills <ul> <li>Merchandising</li> <li>Product knowledge</li> <li>Problem-solving skills</li> <li>Quality and customer service orientation</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Sales and Business Development</li> </ul> Industries <ul> <li>Retail</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?GNl9oJpztr%2bTTSJwX7FC8HGMnZaPmiHuk" width="0" height="0" />

Store Manager Supercare Pharmacy DHA Licensed

Nahdi

<div><p>Provides general healthcare advice and dispenses prescription and non-prescription medication along with non-pharma products to customers. Supervises the retail store team and operations in order to ensure key sales targets, customer satisfaction levels along with operational readiness levels are continously met.
</p><p><b>Accountabilities
</b></p><p>Store Management:
</p><ul><li>Ensure store readiness by monitoring compliance with internal readiness guidelines (e.g. staff readiness &ndash; check uniforms, name tags etc.; store readiness &ndash; temperature, storage conditions etc.) in order to ensure effective daily operations along with professional look &amp; feel at a store level.
</li><li>Perform duties in alignment with the Standard Operating Procedures applicable at a store level by taking appropriate actions (e.g. loyalty program registration etc.) in order to ensure individual performance is according to the standards
</li></ul><p>Operations:
</p><ul><li>Process prescriptions and dispense medication by reviewing and interpreting physician orders, providing consultation on dosage, storage, side effects and drug interaction in order to ensure customers are appropriately informed and educated
</li><li>Educate customers on proper handling of medical equipment (e.g. glucose meters) designed for home use by providing information and additional sources of reference (e.g. user manual) to ensure safe and appropriate use of equipment
</li><li>Supervise and provide development opportunities for retail store staff through performance management activities (tracking and monitoring productivity and Individual Key Performance Indicators (KPIs) etc.), corrective actions (when required), regular development conversations, access to formal (e.g. training) and informal (e.g. coaching) development options in order to ensure and maximize performance
</li><li>Monitor key sales performance targets and customer satisfaction levels at a store level through direct observation, regular reporting in order to ensure sales and customers satisfaction level are achieved
</li><li>Process payments and reconciliations by handling the cash register an coordinating with the Finance team in order to ensure accuracy of payment process and compliance with commercial legal requirements and internal financial processes
</li><li>Identify upsell and cross-sell opportunities by consulting with the customer, understanding needs and proposing appropriate products in order to ensure and maximize customer satisfaction and achieve cross sell and upsell targets
</li><li>Perform and monitor operational and staff related administrative tasks by monitoring work flow, team schedule and attendance, verifying order entries, handling logistics related to stock levels (ordering stocks, returning etc.), performing inventory management actions (e.g. register products in the inventory etc.), managing expenses (e.g. recording, documenting receipts etc.), checking price updates and changes are in place, overseeing promotion execution etc. in order to ensure compliance with the Operational Excellence guidelines (blueprint)
</li></ul><p>Health &amp; Safety:
</p><ul><li>Ensure compliance at a store level with the Health &amp; Safety policy &amp; procedures (including safety guidelines) and any other required operational standards through by regular monitoring compliance, checking for updates etc. in order to ensure compliance with local industry legal requirements/ standards and internal policies
</li><li>Dispense and provide advice on over-the-counter/ non-prescription medication to treat common illness (e.g. flu, cold etc.) by checking symptoms, recommending best course of action (e.g. see a physician) and specific consultation (e.g. dosage, storage etc.) in order to ensure customer&rsquo;s health and safety
</li></ul><p>Pharmacological Knowledge:
</p><ul><li>Maintain pharmacological knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies in order to be up to date with the latest information in the industry
</li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p><b>Work Environment
</b></p><ul><li>Indoors : 100 %
</li><li>Outdoors : 0%
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul><p><b>Job Requirement
</b></p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div>BSc in Pharmacy (Required by law)<br>
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<div><div><p><b>Experience<br>
</b></p></div><div>1 - 3 Years of Experience<br>
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<div><div><p><b>Computer Skills<br>
</b></p></div><div>MS Office Suite<br>
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<div><div><p><b>Languages<br>
</b></p></div><div><ul><li>English - Mandatory
</li><li>Arabic - Mandatory</li></ul></div></div></div></div></div></div><p></p>

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