pharmacy technician lead

The Cigna Group

<div><div><p><b>Village Fertility Pharmacy Group (VFP)</b>&mdash;part of <b>Freedom Fertility Pharmacy</b> and the <b>Evernorth Health Services</b> division of <b>The Cigna Group</b>&mdash;supports patients on their journey to parenthood through compassionate service and expert clinical support.</p><p>
As a <b>Pharmacy Lead Technician Representative</b>, you will provide day-to-day leadership for both Operations and Call Center teams, ensuring efficient workflows, quality outcomes, and an exceptional patient and clinic experience.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li>
Oversee and manage daily workflow for Operations and Call Center teams.</li><li>
Serve as a primary point of contact for team support, guidance, and escalations.</li><li>
Monitor real-time performance to ensure productivity, quality, and service standards are met.</li><li>
Manage team email communications and workflow queues.</li><li>
Track, review, and address errors; support Quality Assurance initiatives.</li><li>
Coordinate new hire training and onboarding in partnership with leadership.</li><li>
Participate in interviewing, selection, and onboarding of new team members.</li><li>
Manage and resolve patient and clinic escalations in a timely, professional manner.</li><li>
Coach, mentor, and counsel team members to drive performance improvement.</li><li>
Identify and develop team talent; contribute to goal setting and development planning.</li><li>
Deliver performance feedback, including corrective actions, performance appraisals, and improvement plans.</li><li>
Ensure adherence to operational standards, metrics, scheduling, and policies.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li>
Will be required to obtain an active <b>Massachusetts Pharmacy Technician License</b> or <b>MA Pharmacy Technician Trainee License</b> (with ability to obtain full licensure).</li><li>
CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ, MA or IL).</li><li>
Minimum <b>2 years of Operations experience</b> or equivalent leadership experience.</li><li>
Minimum <b>3 years of pharmacy or healthcare experience</b>.</li><li>
Advanced knowledge of pharmacy processing systems and phone systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Excellent communication skills with the ability to work cross-functionally with patients, clinics, and internal teams.</li><li>
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.</li></ul><h3 class="jobSectionHeader"><b>
Schedule &amp; Availability:</b></h3><ul><li>
Preferred shift: <b>10:30 AM &ndash; 7:00 PM</b> (flexibility available).</li><li>
Other possible shifts include <b>9:30 AM &ndash; 6:00 PM</b> and select <b>10-hour shifts</b>.</li><li>
Flexibility to cover an occasional <b>Saturday shift</b> as needed (rare).</li></ul><h3 class="jobSectionHeader"><b>
Work Location:</b></h3><ul><li><b>
Remote position</b></li><li>
Preferred states: <b>Massachusetts, Arizona, or Illinois</b></li></ul></div><p></p>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.<p></p>
For this position, we anticipate offering an hourly rate of 22 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.<p></p><p>
This role is also anticipated to be eligible to participate in an annual bonus plan.</p><p></p><p>
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
</p><p></p><p><b>About Evernorth Health Services</b></p><p></p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If you need a reasonable accommodation to complete the online application process, please email </i><b><i>seeyourself@thecignagroup.com</i></b><i> for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.</i></p><p></p><p><i>
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.</i></p><p></p><p><i>
Qualified applicants with criminal histories will be considered for employment in a manner </i><i>consistent with all federal, state and local ordinances.</i></p></div>

Pharmacy Technician Lead Representative - VFP- Freedom Fertility - Remote, MA, AZ, IL

OhioHealth

<div><p><b>We are more than a health system. We are a belief system. </b>We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more &ndash; in our careers and in our communities.
</p><p></p><p><b>Job Description Summary:
</b></p><p></p>***UP TO $5,000 SIGN-ON BONUS!!***
<br>
<br>
***This is a full-time, day shift position at OhioHealth's brand-new Pharmacy Integrated Service Center (ISC) in Canal Winchester. The ISC will be responsible for distributing medications for all OhioHealth clinics and will also house a Pharmacy Learning Center. The Lead Pharmacy Technician will likely evolve as the ISC starts functioning, but a start would entail being responsible for Operations and Compliance. At least 5 years of practicing as a Certified Pharmacy Technician is required, and previous related experience is strongly preferred.***<br>
<br>
<br>
<br>
<br>
MINIMUM QUALIFICATIONS AND SPECIALIZED KNOWLEDGE
<br>
<br>
<ul><li>High school diploma, GED, or foreign school diploma equivalent to a U.S. high school diploma (required)
</li><li>Must be at least 18 years of age (required)
</li><li>Must be registered as a Certified Pharmacy Technician (CPhT) with the Ohio Board of Pharmacy (required)
</li><li>Must have a valid Certified Pharmacy Technician certification with PTCB or NHA (required)
</li><li>A minimum of five (5) years of experience as a CPhT (required) (central fill type settings experience and related is preferred)
</li><li>Good interpersonal and verbal skills (required)
</li><li>Basic computer knowledge (required)
</li><li>Technical knowledge of all pharmacy equipment, clean room equipment, chemotherapy processes, unit dose packaging, outpatient dispensing, and clerical and purchasing skills (required)
</li><li>Work requires a high school level of skills and good communication skills. Work requires the ability to gather and interpret data in situations where the information or problems are not difficult or complex. Work requires the ability to exchange information and explain instructions and/or procedures to employees, patients, and others. Work involves following existing procedures and instructions, sometimes receiving assignments in the form of results expected, due dates and general procedures to follow (required)
</li><li>Knowledge of compounding, pharmacy math skills, hospital pharmacy operations, medical terminology, and various drug names (trade generic).
</li><li>Detail-oriented
</li><li>Works well in an interdisciplinary team<br>
</li></ul><br>
<br>
JOB SUMMARY
<br>
<br>
To lead the workflow for all pharmacy technicians and interns. This includes collaborating with managers on interviewing, hiring decisions, training, evaluations, and maintenance of competency and time and attendance records. To assist the pharmacist staff in the performance of dispensing tasks, including compounding IV solutions; filling unit-dose carts, floor stock orders, technology dispensing equipment, and medication orders; timely delivery of medications. Serves as the lead liaison in robot and medication cabinet reporting and, in conjunction with department management, affect the appropriate changes and routine adjustment and allocation processes as site technician leadership structure may require.<br>
<br>
<br>
<br>
-General Profile - Working supervisor of a clinical and non-clinical technical team; spends a portion of time performing the work supervised. Responsible for workflow allocation. Analyzes information to solve ongoing problems and implements procedures and approaches to complete work. Responsible for results of the team. Provides direction to team using extensive knowledge of established precedents and practices.
<br>
<br>
-Job Functional Knowledge - Requires a comprehensive understanding of a range of technical expertise within an analytical/scientific method or operational processes within own job discipline
<br>
<br>
-Business Expertise - Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
<br>
<br>
-Leadership - Provides day-to-day supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress
<br>
<br>
-Problem Solving - Resolves problems, identifies the most appropriate solution and may establish new techniques to ensure the team is able to meet its objectives
<br>
<br>
-Impact - Has direct impact on the quality of the tasks performed or services provided by the team
<br>
<br>
-Interpersonal Skills - Requires tact and diplomacy to exchange ideas and information in a concise and logical way
<p></p><p><b>Responsibilities And Duties:
</b></p><p></p>Provides lead direction for, and trains pharmacy technicians, interns, medication couriers, volunteers, and students
<br>
Conducts this activity in full consultation with, and reporting to pharmacy leadership
<br>
Provides lead direction for pharmacy technicians, interns, pharmacy volunteers, and students including oversight for onboarding and training of mentioned pharmacy team members
<br>
Supports Pharmacy Leadership team overseeing and participating in daily operational task completion and referring appropriate personnel or technical issues to leadership
<br>
Offers in the moment feedback to team members and provide sufficient document feedback for pharmacy technician and interns evaluations; oversee the duties of designated pharmacy team members
<br>
Understands all system/local policies and procedures regarding operational tasks in the pharmacy technician workflow
<br>
Actively communicates changes in policies and procedures affecting pharmacy technician workflow
<br>
Provides sufficient oversight to ensure adherence to safety practices and standards
<br>
Actively participates in all regularly scheduled department leadership meetings.
<br>
Performs certain administrative functions under the supervision of the pharmacy department leadership team such as but not limited to preparing work schedules for technicians, interns, medication couriers, volunteers, and students if applicable, scheduling/conducting/posting minutes for ongoing pharmacy technician meetings under the guidance of pharmacy leadership, audits, and collaborating with other healthcare personnel/departments
<br>
Active participation and oversite in recruitment, hiring, and training process: Collaborates in interviewing and hiring decisions, orients, schedules, and participates in training associates as needed
<br>
Responsible for developing and presenting pharmacy technician in-services or training as appropriate
<br>
Refers appropriate questions to pharmacist, including, but not limited to, patient drug dose, route, or compatibility questions
<br>
Conducts essential responsibilities in a manner consistent with OhioHealth&rsquo;s Core Values: Compassion, Excellence, Inclusion, Integrity, and Stewardship
<br>
Must maintain awareness of the daily overall status of the department pertaining to technician workflow and address operational gaps as appropriate<br>
<br>
<br>
<br>
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
<br>
<br>
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
<p></p><p><b>Minimum Qualifications:
</b></p><p></p>High School or GED (Required)CPHT(cert) - Certified Pharmacy Technician (Certified) - Ohio Board of Pharmacy, PTCB - Pharmacy Technician Certification Board - Board of Pharmacy Specialties
<p></p><p><b>Additional Job Description:
</b></p><p></p><p><b>Work Shift:
</b></p>Day
<p></p><p><b>Scheduled Weekly Hours :
</b></p>40
<p></p><p><b>Department
</b></p>Pharmacy Integrated Service Center
<p></p><p>Join us!
<br>
... if your passion is to work in a caring environment
<br>
... if you believe that learning is a life-long process
<br>
... if you strive for excellence and want to be among the best in the healthcare industry
</p><p></p><p>Equal Employment Opportunity
</p><p></p><p>OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment</p></div>

Lead Pharmacy Technician - Pharmacy Integrated Service Center

Greenwich Health & Wellness

<p><b>Job Summary</b></p><p>The Certified Pharmacy Technician &ndash; Customer Service Lead is responsible for leading day-to-day customer service operations within a high-volume compounding pharmacy environment. This role ensures all provider and patient inquiries are handled accurately, efficiently, and in full compliance with HIPAA and Texas State Board of Pharmacy (TSBP) regulations.</p><p>This is a <b>working lead role</b>, meaning you will actively handle calls and tickets while coaching team members, managing workflow, and ensuring service excellence across every interaction.</p><p><b>Why This Role Matters</b></p><p>In a compounding pharmacy, customer service is not a traditional call center function. Every interaction directly impacts:</p><ul><li>Patient therapy timelines</li><li>Provider relationships</li><li>Regulatory compliance</li></ul><p>Accuracy, urgency, and professionalism are critical to success.</p><p><b>Key ResponsibilitiesCustomer Service Operations</b></p><ul><li>Lead all shift-level customer service activities including inbound calls, tickets, and inquiries</li><li>Serve as a working lead by handling provider and patient interactions alongside the team</li><li>Monitor ticket queues (FreshDesk or similar) to ensure SLA compliance</li><li>Manage priority and urgent requests with appropriate escalation</li><li>Ensure accurate and complete documentation for all interactions</li></ul><p><b>Provider &amp; Patient Support</b></p><ul><li>Respond to provider inquiries regarding prescription status, order tracking, and product availability</li><li>Assist patients with prescription updates, refill eligibility, and order status</li><li>Ensure all communications are accurate, professional, and compliant</li><li>Route and track complaints through resolution</li></ul><p><b>HIPAA &amp; Compliance</b></p><ul><li>Enforce strict HIPAA compliance and patient verification procedures</li><li>Ensure all team members follow proper privacy and documentation standards</li><li>Escalate any potential compliance or privacy concerns immediately</li></ul><p><b>Team Leadership &amp; Coaching</b></p><ul><li>Provide real-time coaching and feedback to customer service team members</li><li>Monitor performance, accuracy, and communication quality</li><li>Support onboarding and training of new hires</li><li>Reinforce accountability and service standards</li></ul><p><b>Queue &amp; Workflow Management</b></p><ul><li>Manage ticket distribution and workload balancing</li><li>Monitor response and resolution times</li><li>Identify trends, bottlenecks, and process gaps</li><li>Partner with internal teams (Pharmacy, Operations, Data Entry) to resolve issues</li></ul><p><b>Escalation Management</b></p><ul><li>Handle complex provider and patient escalations</li><li>Escalate systemic or unresolved issues to leadership with full documentation</li><li>Ensure timely follow-up and resolution</li></ul><p><b>QualificationsRequired</b></p><ul><li>Active <b>Certified Pharmacy Technician (CPhT)</b> certification</li><li>Active Texas Pharmacy Technician registration (TSBP)</li><li>2&ndash;3+ years of pharmacy, healthcare customer service, or patient support experience</li><li>Strong knowledge of HIPAA compliance and patient privacy practices</li><li>Experience with ticketing systems (FreshDesk or similar)</li><li>Proven ability to lead, coach, and manage a team in a fast-paced environment</li><li>Excellent communication and problem-solving skills</li></ul><p><b>Preferred</b></p><ul><li>Experience in a <b>compounding pharmacy (503A/503B)</b> environment</li><li>Familiarity with pharmacy systems and prescription workflows</li><li>Experience managing high-volume customer service queues</li><li>Background in process improvement or SOP development</li></ul><p><b>Key Competencies</b></p><ul><li>Strong attention to detail and accuracy</li><li>Ability to manage high-volume workload with professionalism</li><li>Leadership presence and coaching ability</li><li>Sound judgment in escalation and decision-making</li><li>Ability to identify patterns and operational issues</li><li>Patient-first and provider-focused mindset</li></ul><p><b>Work Environment</b></p><ul><li>Onsite role (not remote)</li><li>Fast-paced, high-volume customer service environment</li><li>Extended sitting, computer, and phone use required</li><li>May require flexible scheduling, including extended hours or weekends</li></ul><p><b>Equal Opportunity Employer</b></p><p>Greenwich Rx is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on any protected status.</p><p>Pay: $20.00 - $27.19 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Certified Technician Customer Service Lead

giftHEALTH

<div><h2 class="jobSectionHeader"><b>Intake Lead (Specialty)</b></h2><h3 class="jobSectionHeader"><b><br>
About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a Specialty Intake Lead to lead and develop a team of Specialty Intake Specialists, driving accurate, timely prescription processing within Gifthealth&rsquo;s specialty pharmacy operations. This position plays a key role within the Operations and Process Automation team, ensuring workflow excellence, compliance with applicable regulations, and a high standard of patient and provider experience from intake to dispensing. The Specialty Intake Lead combines hands-on operational oversight with frontline leadership, serving as the primary escalation point and performance driver for the specialty intake function.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Team Leadership: Lead a team of Specialty Intake Specialists, providing daily guidance, support, and performance coaching to maintain a high-functioning, collaborative team environment.</li><li>
Escalation Management: Serve as the primary point of contact for complex intake issues and team escalations, resolving problems efficiently while minimizing downstream impact on prescription processing.</li><li>
Onboarding &amp; Training: Support the onboarding, training, and peer mentoring of new team members to ensure consistent skill development and adherence to intake standards.</li><li>
Workflow Oversight: Monitor daily workflow, assign tasks, and adjust priorities as needed to meet program SLAs and ensure accurate, timely prescription processing.</li><li>
Performance Management: Provide ongoing feedback to team members; identify and escalate performance or training gaps to ensure continuous improvement.</li><li>
Specialty Billing Accuracy: Oversee specialty workflows and ensure incoming prescriptions are billed accurately and processed in compliance with applicable regulations and payer requirements.</li><li>
Issue Resolution: Troubleshoot intake issues as they arise and implement systemic safeguards to prevent recurrence and protect prescription accuracy.</li><li>
Metrics &amp; Reporting: Track and report team performance metrics; build and monitor dashboards to ensure program SLA compliance and surface trends for leadership review.</li><li>
Process Improvement: Identify workflow inefficiencies and partner with QA Leads and trainers to implement improvements and reduce error rates.</li><li>
Cross-Functional Collaboration: Partner with the Implementation, Hub, and Specialty, customer success and product team teams to support new specialty drug launches and ensure seamless cross-functional alignment.</li><li>
Patient &amp; Provider Communication: Communicate with patients and providers as needed to verify prescription details and resolve intake discrepancies in a timely manner.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Licensure/Certification: Active Certified Pharmacy Technician (CPhT) license in the state of Ohio, in good standing.</li><li>
Experience: 3&ndash;5 years of experience as a Certified Pharmacy Technician, including 1&ndash;3 years in a leadership, supervisory, or senior technician role.</li><li>
Required Knowledge: Working knowledge of federal and Ohio controlled medication laws and regulations.</li><li>
Required Skills: Demonstrated adaptability in a fast-paced environment; strong problem-solving skills; high attention to detail; excellent communication and team leadership capabilities.</li><li>
Preferred Knowledge: Prior specialty pharmacy experience strongly preferred.</li><li>
Preferred Skills: Training or mentoring experience; strong working knowledge of intake workflows and pharmacy management systems.</li></ul><p>
Skills:</p><ul><li>
A natural team builder who leads with empathy, consistency, and accountability</li><li>
Comfortable navigating ambiguity and shifting priorities in a high-growth, fast-moving environment</li><li>
Data-oriented mindset with a drive to identify root causes and implement lasting fixes</li><li>
Deeply committed to the patient experience and accurate prescription journey outcomes</li><li>
Collaborative cross-functional partner who builds trust quickly with diverse stakeholders</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Hybrid / Remote</li><li><b>
Schedule</b>: Full-time</li><li>
Full-time; schedule may require flexibility to accommodate operational needs or escalations</li><li>
Regular engagement with Operations, Implementation, Hub, and Specialty teams to ensure cross-functional alignment</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to work at a computer workstation for extended periods</li><li>
Must be able to perform repetitive keyboard and data entry tasks throughout the workday</li><li>
Must be able to maintain high accuracy and attention to detail while managing a high volume of transactions</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt</p><h3 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p><p>
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Intake Specialist Lead (Specialty)

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Details</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p>
The Access and Affordability Pharmacy Technician work setting onsite at health system client and remotely as the primary point of contact for ambulatory pharmacy access and affordability services. The work onsite at assigned clinic office(s) will involve routine interaction with office staff to provide patient access services, communication and guidance to ensure patients receive timely access to medication therapy. Establish and maintain strong relationships with client, demonstrating accountability for service delivery. Provides subject matter expertise relating to retail pharmacy access and affordability and consults directly with clinic staff and physicians to refer patients to the appropriate pharmacy based on the health system&rsquo;s established process.</p><p></p><p><b>
Location: </b>This role will be onsite in Knoxville, TN.</p><p></p><p><b>
Responsibilities</b></p><p></p><ul><li><p>
Serve as the primary liaison for patients requiring access and affordability assistance with specialty prescription therapies by diagnosing and resolving access and affordability barriers. Secure patient assistance resources as applicable; coordinate timely, accurate delivery of medication, and ensure communication among patients, providers, clinic staff, pharmacies, and payors to prevent delays in therapy.</p></li><li><p>
Provide subject matter expertise in specialty pharmacy prescription access and processing, applying sound judgment to troubleshoot complex coverage, formulary, and workflow issues. Partner with office staff, providers, and leadership to identify root causes, recommend corrective actions, and implement process improvements that strengthen patient access, reduce turnaround time, and increase prescription internalization.</p></li><li><p>
For assigned clinics, act as the accountable point of contact for prescription access and affordability, proactively managing cases from intake, dispensing, and delivery. Maintain clear, professional communication with stakeholders; anticipate barriers; escalate issues appropriately; and ensure accurate, compliant documentation in the electronic health record, pharmacy dispensing systems, and other designated platforms.</p></li><li><p>
Provide consultative education to providers, clinic staff, and patients on the value and processes of prescription fulfillment through the client health system pharmacy. Deliver consistently high-quality customer service, including service recovery and issue resolution, while executing assigned tasks with urgency and attention to detail to strengthen patient and provider confidence and satisfaction.</p></li><li><p>
Collaborate closely with the internal client pharmacy to coordinate prescription fulfillment and delivery, proactively troubleshooting fulfillment barriers and mitigating risks to on-time starts and refills. Maintain accurate activity tracking and contribute to KPI reporting and trend analysis to support continuous quality improvement and program performance evaluation.</p></li><li><p>
Participate in client and clinic meetings by providing data-driven updates, contributing solutions to operational challenges, and, as needed, facilitating discussions related to prescription access, workflow optimization, and issue resolution.</p></li><li><p>
Support clinic operations during scheduled hours and work extended hours as needed to ensure timely medication access and achievement of business plan objectives. Provide reliable backup coverage during planned and unplanned absences of other resources, prioritizing work appropriately, and resolving issues to maintain continuity of service for clients and patients.</p></li><li><p>
Work onsite in clinic including travel to local off-site clinics and throughout the hospital campus as assigned and from an approved remote location based on client needs, maintaining productivity, responsiveness, and confidentiality in all settings. Independently troubleshoot workflow, system, and communication issues to ensure consistent service levels across locations.</p></li><li><p>
Perform other related duties and responsibilities as assigned.</p></li><li><p>
National Pharmacy Technician Certification required.</p></li></ul><p></p><p><b>
Education:</b></p><p></p><ul><li><p>
Retail pharmacy technician experience 1-3 years</p></li><li><p>
Active pharmacy technician licensure / certification in the corresponding state</p></li><li><p>
Experience working with prior authorizations and copay assistance programs</p></li><li><p>
Lead tech or other leadership experience a plus (not required)</p></li><li><p>
Proficiency in Microsoft Office particularly Word and Excel</p></li><li><p>
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)</p></li><li><p>
High level of organization and high quality communication skills</p></li></ul><p></p><p>
#LI-DL1</p><p></p><h1 class="jobSectionHeader"><b>
What Cencora offers</b></h1><p></p><p>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora</p><p></p>
Full time<p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p></p><h1 class="jobSectionHeader"><b>
Affiliated Companies</b></h1>
Affiliated Companies: Value Apothecaries Inc</div>

Access and Affordability Pharmacy Technician

ArchWell Health

<b>Job Summary:</b><br>
The Team Lead, Pharmacy Medication Adherence Program is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacy Manager, Medication Adherence, this role will be leading a team of Pharmacy Technicians providing support and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care access for our members. This individual will provide and coordinate training when onboarding new team colleagues, ensure smooth daily operations of the team, and support clinical programs per existing protocols and assist members with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Pharmacy Medication Adherence workflow and Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion to empower team colleagues.
<br><br>
<b>Duties/Responsibilities:</b><br>
<ul>
<li>Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including maintaining training and periodic competency evaluation</li>
<li>Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process</li>
<li>Participate in the hiring process of new colleagues as needed</li>
<li>Optimize operational Centralized Medication Adherence Program workflow as needed</li>
<li>Assist with other pharmacy departmental clinical programs or initiatives as the need arises</li>
<li>Conduct telephonic outreaches and answer incoming calls regarding medication use, including but not limited to medication adherence, refill request, and medication clarification</li>
<li>Obtain member’s permission and place refill requests with pharmacies via phone or web systems</li>
<li>Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action</li>
<li>Review pharmacy refill requests needs and take next steps to ensure member’s needs are met</li>
<li>Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use</li>
<li>Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards</li>
<li>Attend staff meetings and provide input into current trends, process evaluation, and quality improvement</li>
<li>Additional duties, as assigned</li>
</ul>
<b>Required Skills/Abilities:</b><br>
<ul>
<li>High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude</li>
<li>Ability to lead and mentor colleagues effectively and respectfully</li>
<li>Self-starter with the ability to think creatively and work effectively</li>
<li>Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members</li>
<li>Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors</li>
<li>Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li>
<li>Ability to travel on occasion for company meetings</li>
</ul>
<b>Education and Experience:</b><br>
<ul>
<li>High school diploma or equivalent education (GED) required</li>
<li>Registered Pharmacy Technician with a state board of pharmacy</li>
<li>Minimum of five (5) years of experience as a Pharmacy Technician, with a minimum of one (1) year of CMS Quality measures or Medication Adherence required</li>
<li>Leadership or managerial experience a plus</li>
<li>Experience working with geriatric patients or a medication adherence program is a plus</li>
<li>Embodies and serves as a role model of ArchWell Health’s Values:</li>
<li>Be compassionate</li>
<li>Strive for excellence</li>
<li>Earn trust</li>
<li>Show respect</li>
<li>Stay resilient</li>
<li>Always do the right thing</li>
</ul>
<b>About ArchWell Health:</b><br>
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
<br><br>
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
<br><br>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Team Lead, Pharmacy Medication Adherence Program - Remote

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li>
<li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li>
<li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li>
</ul><br>
<b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li>
</ul><b>Operations</b>
<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li>
<li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li>
<li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li>
<li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li>
<li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li>
<li>Accountable for completion of non-clinical patient calls.</li>
<li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li>
<li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li>
<li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li>
<li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li>
<li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.</li>
<li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li>
<li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li>
</ul><b>People &amp; Performance Management</b>
<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li>
<li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li>
<li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li>
<li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li>
<li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li>
<li>Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li>
</ul><b>Communication</b>
<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li>
<li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li><br>
</ul><br>
<br>
<br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>High School Diploma, GED, or equivalent.</li>
<li>PTCB or ExCPT certification (except in Puerto Rico).</li>
<li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Previous people management/ leadership experience.</li>
<li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<br>
<b>Salary Range:</b> Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Operations Manager

Search 10000+ Pharmacy technician lead jobs near you this May. New roles added regularly across leading industries. Apply today.