phone operator

Millennium Madinah Airport

<div>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:<ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive each guest call in a professional and friendly manner
 </li>
 <li>
 Maintain effective communication with all related department to ensure smooth service delivery
 </li>
 <li>
 Handle every query in a polite and courteous manner and exceed guest expectations
 </li>
 <li>
 Ensure guests are greeted by name upon calling as per the Rotana Standard
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Maintain an awareness of guest profile through the Opera guest profile system
 </li>
 <li>
 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
 </li>
 <li>
 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
 </li>
 <li>
 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
 </li>
 <li>
 Take messages for guests and management as per the required standard
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Hilton Hotels

A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Accept and deliver all messages correctly and promptly for both Guests and management</li> <li>Ensure all wake up calls take place at the correct time</li> <li>Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li> <li>Handle emergency calls immediately and relay comprehensive and accurate information, as required</li> <li>Demonstrate a high level of customer service at all times</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Attend appropriate training courses, when required</li> <li>Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul>

Telephone Operator for Conrad Dubai

Radisson Hotel Group

<div>Company Description 
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa. 
Job Description 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrates fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extension.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.</li><li>
Communicates with authorised employees by using paging system and/or radio.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Identifies and forwards incoming faxes, customer mail, packages and messages promptly.</li><li>
Prepares lists and reports as requested.</li><li>
Checks the daily arrival list.</li><li>
Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul> 

Qualifications<ul><li> 
At least 1 year of experience in a telephone operator In a 5 star Hotel.</li><li>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</li><li>
Strong ability to manage multiple calls and prioritize effectively.</li><li>
Age range: 20 to 30 years old.</li><li>
Skilled in resolving customer inquiries and complaints promptly and courteously.</li><li>
Familiar with telephone systems, call routing, and basic office software.</li><li>
Capable of working well under pressure in a fast-paced environment.</li><li>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Provides courteous service to customers by operating the switchboard according to</li></ul>
 standards.<ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul>
 procedures and/or placing calls for them.<ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul>
 customers.<ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul>
 wake-up calls.<ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul>
 promptly.<ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul> 
Qualifications<ul><li> 
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</li><li>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</li><li>
Strong ability to manage multiple calls and prioritize effectively.</li><li>
Age range: 25 to 35 years old.</li><li>
Skilled in resolving customer inquiries and complaints promptly and courteously.</li><li>
Familiar with telephone systems, call routing, and basic office software.</li><li>
Capable of working well under pressure in a fast-paced environment.</li><li>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

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