phone representative

Columbia Skin Clinic

Columbia Skin Clinic is seeking a highly skilled Call Center Representative to join our team. This role is responsible for answering patient calls, scheduling appointments, creating new patient accounts, verifying insurance eligibility and benefits, routing clinical calls to the appropriate team members, and providing routine non-medical information to patients and families in preparation for their visits.Strong insurance verification and eligibility experience is required. Candidates must be comfortable working with multiple insurance carriers, confirming coverage details, and ensuring accurate patient information prior to appointments.Dermatology office experience is preferred. Experience with EMR systems is a plus.We are looking for someone who is professional, detail-oriented, organized, and able to provide excellent customer service in a fast-paced medical office environment.Job Type: Full-timePay: From $16.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Phone Representative

UniTriTeam

<div><div><div><div><div>Job Title: Inbound/Outbound Phone Representative

Working Hours: Full-time EST (8AM to 5PM EST)

Position Summary

The Inbound/Outbound Phone Representative serves as the primary point of contact for patients over the phone. This role is responsible for answering incoming calls, placing outbound calls to new and existing patients, and providing accurate information regarding services, appointments, and medical marijuana certification requirements. The representative ensures patients receive a professional, compassionate, and seamless experience.

Key Responsibilities
<ul><li>Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.</li></ul>
<ul><li>Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.</li></ul>
<ul><li>Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.</li></ul>
<ul><li>Accurately document all patient interactions in the CRM or scheduling system.</li></ul>
<ul><li>Manage appointment scheduling, rescheduling, and cancellations.</li></ul>
<ul><li>Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.</li></ul>
<ul><li>Process patient payments over the phone when applicable.</li></ul>
<ul><li>Escalate complex issues or concerns to supervisors as needed.</li></ul>
<ul><li>Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.</li></ul>
<ul><li>Maintain confidentiality and adhere to HIPAA and company policies.</li></ul>

Qualifications
<ul><li>High school diploma or equivalent required; some college preferred.</li></ul>
<ul><li>1&ndash;2 years of experience in a call center, customer service, or sales role preferred.</li></ul>
<ul><li>Excellent verbal communication skills with a clear, professional phone manner.</li></ul>
<ul><li>Strong listening and problem-solving abilities.</li></ul>
<ul><li>Ability to multitask and work in a fast-paced environment.</li></ul>
<ul><li>Comfortable working with call center software, scheduling systems, and CRM platforms.</li></ul>
<ul><li>Reliable, goal-oriented, and adaptable to changing priorities.</li></ul>
<ul><li>Knowledge of HIPAA regulations and healthcare/customer service best practices is a plus.</li></ul> 
Qualities
<ul><li>High energy level and positive presence on the phone.</li></ul>
<ul><li>Excellent English with clear and concise communication.</li></ul>
<ul><li>Warm and engaging phone manner that makes patients feel comfortable.</li></ul>
<ul><li>Detail-oriented with strong note-taking and organizational skills.</li></ul>
<ul><li>Curious and proactive &ndash; asks thoughtful questions and seeks understanding.</li></ul>
<ul><li>Active listener who asks clarifying questions when needed.</li></ul>
<ul><li>Assertive yet compassionate, empathetic, and kind in interactions.</li></ul>

Performance Metrics
<ul><li>Average call handling time.</li></ul>
<ul><li>Appointment scheduling conversion rate.</li></ul>
<ul><li>Customer satisfaction score (CSAT).</li></ul>
<ul><li>Attendance and reliability.</li></ul> 
Why Join UniTriTeam

At UniTriTeam, we believe people make the difference. We support teams in the clinical

research space by providing global, remote talent that integrates seamlessly into your

workflow. You'll be part of a company that is mission-driven, people-first, and proud to

support breakthroughs in medicine. 

Perks &amp; Benefits
<ul><li>Flexible, fully remote work environment</li></ul>
<ul><li>Opportunities for professional development and growth</li></ul>
<ul><li>Collaborative and supportive company culture</li></ul></div></div></div></div></div>

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

Veracity Resourcing and Services

<div><h4 class="jobSectionHeader">Job brief-</h4>
We are looking for a Call Representative that will be the liaison between our company and current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.
<h4 class="jobSectionHeader">
Responsibilities-</h4><ul><li>
Manage large amounts of inbound and outbound calls in a timely manner</li><li>
Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>
Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>
Seize opportunities to upsell products when they arise</li><li>
Build sustainable relationships and engage customers by taking the extra mile</li><li>
Keep records of all conversations in our call center database in a comprehensible way</li><li>
Meet personal/team qualitative and quantitative targets</li></ul><h4 class="jobSectionHeader">
Requirements and skills-</h4><ul><li>
Previous experience in a customer support role</li><li>
Track record of overachieving quota</li><li>
Strong phone and verbal communication skills along with active listening</li><li>
Customer focus and adaptability to different personality types</li><li>
Ability to multitask, set priorities and manage time effectively</li><li>
Graduate from any stream.</li></ul>
Location: Remote

Shift type: Rotational</div>

Call Representative

Chahyay.com

Call Representative (IT Training Programs)Location: Lahore - Garden Town LahoreType: Full-Time (On-site)About the RoleWe&rsquo;re looking for a smart, confident Call Representative with an IT background who can engage potential students, understand their needs, and guide them toward the right tech career path.What You&rsquo;ll Do* Call and follow up with potential students (leads provided)* Understand student requirements and collect relevant data* Clearly explain and promote our IT courses:Cybersecurity | MEAN/MERN Stack | SEO &amp; Digital Marketing | AI (Generative AI &amp; Machine Learning)* Confidently counsel and convert leads into enrollments* Maintain call records, lead status, and daily reporting to the managerWhat We&rsquo;re Looking For* Background in IT / Software House / Tech Industry (Preferred &amp; Priority)* Strong understanding or exposure to IT concepts and courses* Excellent communication and convincing skills* Professional, attentive, and target-oriented mindset* Prior experience in calling, sales, or student counseling is a plusFemale candidates are encouraged to apply.Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

Call Representative (IT Training Program) Onsite Garden Town Lahore

Internet Brands

<div><div>About Us: Premier Disability Services, LLC&reg; is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.</div><div>
</div><div>About the Role: The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.</div><div>
</div><div>Compensation: The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month. 
Onsite: Brooklyn Park, MN - pays $18/ hr 
Remote hiring areas: Non- MN pays $14.50/ hr 
Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas 
</div><div>
Terms: Full-Time. This is an hourly, non-exempt position. 
Hours of Operation: Monday through Friday 8:00am &ndash; 6:00pm CST</div><div> 
</div><div>Responsibilities:</div><ul><li>
Completes the online application for the claimant.</li><li>
Asks a series of personal medical questions.</li><li>
Uses several systems to complete the process. Website, internal, and order management</li><li>
systems.</li><li>
Demonstrate Empathy, Compassion, and Patience.</li><li>
Maintain confidentiality of sensitive information</li><li>
Meet productivity and quality goals.</li><li>
Use of call management software to answer calls, adhere to specified schedule, and breaks.</li></ul><div>
Qualifications:</div><ul><li>
Previous experience in a call center environment.</li><li>
Customer service orientated with demonstrated ability to show empathy.</li><li>
Excellent written and verbal communication skills</li><li>
Must be patient and inclined to help others.</li><li>
Must be detail oriented.</li><li>
Ability to achieve high productivity and quality standards.</li><li>
Proficient working knowledge of Windows OS, Internet, and associated software.</li><li>
BILINGUAL - English/Spanish a plus.</li></ul><div>
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&amp;D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.</div><div>
</div><div>
Internet Brands&reg;, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.</div><div>
</div><div>
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.</div></div>

Applicant Call Representative

WholeRoute

Remote Sales Representative (Egypt) &mdash; Inbound + OutboundCompany: WholeRoute (U.S.-based) Location: Remote (Egypt) Compensation: $24,000 EPG Base Salary + CommissionsRealistic Monthly Earnings Potential: $50,000 - $65,000About the RoleWholeRoute is a U.S.-based technology company hiring a remote Sales Representative in Egypt to support both inbound and outbound sales. You&rsquo;ll handle leads, follow up with prospects, run outreach, and close deals using our calling phone app.Responsibilities<ul><li>Perform outbound outreach (calls/messages) to generate and close sales</li><li>Qualify prospects, explain our services clearly, and move deals through the pipeline</li><li>Maintain organized notes and follow-up schedules</li><li>Communicate consistently and professionally in English</li></ul>Requirements (Must Have)<ul><li>Be available between 5pm - 1am on weekdays</li><li>Very strong written and spoken English</li><li>High-speed, reliable internet (required to use our calling phone app)</li><li>A computer/laptop suitable for daily work</li><li>Strong attention to detail and ability to follow instructions exactly</li><li>Comfortable making calls and speaking with customers</li></ul>Preferred (Huge Plus)<ul><li>Prior sales experience (phone sales, B2B/B2C, appointment setting, closing, etc.)</li></ul>How to Apply (Required)Email jr@wholeroute.com with:<ul><li>A brief introduction about yourself (any content is fine)</li><li>A valid WhatsApp number we can contact you on</li></ul>Important: If any AI tool/program is used to write your introduction, your application will be automatically rejected. This requirement exists to ensure we only move forward with candidates who pay close attention to details and instructions.Subject line suggestion: Remote Sales Representative &mdash; Egypt (Your Name)Job Types: Full-time, Part-timePay: E&pound;24,000.00 - E&pound;50,000.00 per monthWork Location: Remote

Remote Outbound Sales Representative (Egypt)

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 30000 - Rs 45000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

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