phone triage specialist

Physicians Primary Care of Southwest Florida

<div><div>Physicians&rsquo; Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) or (Certified MA) for our Pediatric located in Fort Myers, FL .</div>
<h3 class="jobSectionHeader">Sample of Duties:</h3>
<ul><li><h3 class="jobSectionHeader">Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.</h3>
</li><li><h3 class="jobSectionHeader">Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.</h3>
</li><li><h3 class="jobSectionHeader">Perform medication prior authorizations.</h3>
</li><li><h3 class="jobSectionHeader">Assist patients in scheduling preventative services. Assist with patient education as needed. Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.</h3>
</li><li><h3 class="jobSectionHeader">Assist clinical staff as needed to avoid interruption of delivery of services to patients.</h3>
</li><li><h3 class="jobSectionHeader">Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.</h3>
</li><li><h3 class="jobSectionHeader">Schedule referrals and appointments for specialized testing and procedures as requested.</h3>
</li><li><h3 class="jobSectionHeader">Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.</h3>
</li></ul><div></div><h3 class="jobSectionHeader">Position Requirements:</h3>
<ul><li><h3 class="jobSectionHeader">A valid and current State of Florida license to Practical Nurse (LPN)</h3>
</li><li><h3 class="jobSectionHeader">Excellent attention to detail and the ability to record information accurately</h3>
</li><li><h3 class="jobSectionHeader">Ability to handle all calls in a professional and compassionate manner</h3>
</li><li><h3 class="jobSectionHeader">One year of clinical office experience or a combination of medical education and work experience</h3>
</li><li><h3 class="jobSectionHeader">CPR certification or ability to obtain upon hire.</h3> 
</li></ul><div></div><div>PC Offers:</div>
<ul><li>Over 29 years of serving our Southwest Florida community</li>
<li>Award-winning physicians
</li><li>Ability to advance and grow within our organization</li>
<li>Health, dental, vision, disability and life insurances</li>
<li>401(k) with company match</li>
<li>Free financial advising</li>
<li>Paid Time Off (PTO)
</li><li>Paid holidays</li>
<li>Uniform allowances at hire and each anniversary
</li><li>Company paid CE courses with Relias
</li><li>Reimbursement for position required certifications and/or license</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Resource Assistance Program (ERAP)
</li><li>Discounted legal and document services</li>
<li>Milestone gifts</li>
<li>Employee appreciation events and gifts</li></ul> 
<div>
</div><div></div>Interested candidates are encouraged to apply and join our dedicated team committed to quality patient care.
Want to learn more about Physicians&rsquo; Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!
Physicians Primary Care of SWFL participates in E-Verify. For more information, please visit E-Verify Participation Poster.
<div>```</div></div>

Phone Triage Nurse

APG Network

At APG Network, we deliver comprehensive, patient-centered care through an integrated model of internal medicine, specialty care, and therapy services. Our team is committed to clinical excellence, operational efficiency, and a supportive workplace culture where staff can grow and thrive.We are seeking a Medical Assistant to join our Internal Medicine team in a phone triage-focused role, serving as a key point of contact for patients and supporting efficient clinical operations.What You&rsquo;ll Do<ul><li>Serve as the first line of communication for patient calls, messages, and portal inquiries</li><li>Perform basic clinical triage using established protocols and escalate appropriately to providers</li><li>Process prescription refill requests in coordination with providers and pharmacies</li><li>Schedule patient appointments based on urgency and clinical need</li><li>Communicate test results, instructions, and follow-up plans per provider direction</li><li>Document all patient interactions accurately in the EMR</li><li>Support care coordination and ensure timely resolution of patient needs</li></ul>What You Bring<ul><li>Medical Assistant certification (CMA/RMA preferred) or equivalent clinical experience</li><li>Prior experience in primary care or internal medicine strongly preferred</li><li>Strong understanding of basic clinical terminology and workflows</li><li>Excellent phone presence and communication skills</li><li>Ability to prioritize, multitask, and remain organized in a fast-paced environment</li><li>High attention to detail with accurate documentation habits</li><li>Experience with EMR systems (Athena experience a plus)</li></ul>What Sets This Role Apart<ul><li>Primarily non-rooming, phone-based clinical role</li><li>Structured workflows and provider support for triage decision-making</li><li>Opportunity to build strong patient relationships and impact care continuity</li><li>Collaborative, team-based environment with experienced leadership</li></ul>Why Join APG<ul><li>Competitive pay based on experience</li><li>Stable, growing organization with multiple locations</li><li>Supportive leadership and team culture</li><li>Opportunities for growth and cross-training within the organization</li></ul>Schedule<ul><li>Full-time, Monday&ndash;Friday</li><li>Daytime hours (no evenings or weekends)</li></ul>Apply TodayJoin a team where your clinical knowledge and communication skills directly improve patient care and access.Pay: $17.00 - $19.50 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Medical Assistant Phone Triage

Children's Hospital of Philadelphia

<div>SHIFT:
Day (United States of America)
Seeking Breakthrough Makers 
 
Children&rsquo;s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. 
 
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care&mdash;and your career. 
 
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. 
 
A Brief Overview
Children's Hospital of Philadelphia is seeking a telephone triage nurse for their Office Hours team. The shift will be based off of the operational need.
Primary Care, telephone triage, and/or Barton Schmitt telephone triage protocol experience preferred. 
Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in Telehealth nursing. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues. 
 
What you will do<ul><li>
Nursing Practice</li><li>
Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation</li><li>
Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition</li><li>
Develops a plan of care</li><li>
Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance</li><li>
Documentation reflects all aspects of telephone encounters</li><li>
Collaborates with the PCP and other healthcare providers as necessary</li><li>
Professionalism/Leadership</li><li>
Role models appearance and behaviors that promote a positive image of Nursing.</li><li>
Role models how to interact with parents/patients and colleagues with respect and dignity.</li><li>
Role models professionalism and teamwork</li><li>
Facilitates and promotes change in the unit environment.</li><li>
Leads unit improvements and measures outcomes.</li><li>
Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.</li><li>
Follows hospital policies regarding HIPPA and privacy as applicable to the home office</li><li>
Research</li><li>
Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.</li><li>
With assistance applies research findings to clinical practice.</li><li>
Seeks opportunities to participate in research studies or answer simple research question.</li><li>
Learning</li><li>
Identifies learning needs of self and others and assists in the development of a learning plan.</li><li>
Applies education and training from departmental in-services and external sources to enhance Nursing practice.</li><li>
Assist in developing and utilizes patient education materials relevant to patient population</li><li>
Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.</li><li>
Demonstrates health care informatics competency in order to manage patient care</li><li>
Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;</li><li>
Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.</li><li>
Resource Management</li><li>
Participates in promoting quality, efficient and cost effective care.</li><li>
Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.</li><li>
Manages own time to accomplish direct/indirect care in a cost efficient manner.</li></ul>
Education Qualifications<ul><li>
Technical Diploma Nursing Required</li><li>
Bachelor's Degree Nursing Preferred</li></ul>
Experience Qualifications<ul><li>
At least two (2) years registered nursing experience Required</li><li>
Experience in pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols Preferred</li></ul>
Skills and Abilities<ul><li>
Computer Competency</li><li>
Basic use of a computer (mouse, keyboard, printer, USB ports).</li><li>
Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).</li><li>
Web browsing, intranet search, document access.</li><li>
Use of shared network file space.</li><li>
Navigation and use of clinical communication systems.</li><li>
Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.</li><li>
Accesses needed information effectively and efficiently.</li><li>
Evaluates information and its sources critically and appropriately incorporates it into clinical practice.</li><li>
Evaluates outcomes of the use of information.</li><li>
Information Management Literacy</li><li>
Navigation of the electronic health record system.</li><li>
Ability to locate and review specific patient data in various clinical information systems.</li><li>
Effectively uses clinical decision support tools.</li><li>
Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.</li><li>
Ability to collect clinical data using quality improvement tools.</li></ul>
Licenses and Certifications<ul><li>
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or</li><li>
Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required</li></ul> 
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. 
 
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE:
$39.26 - $50.06 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
-
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.</div>

Office Hours Telephone Triage Nurse

St. David's HealthCare

<div><h5 class="jobSectionHeader">This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</h5><h5 class="jobSectionHeader">
Shift Schedule: various 4 day - 10 hour shifts available, which will all include Saturdays</h5>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Telephone Triage Registered Nurse today with Parallon
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5><h5 class="jobSectionHeader"> 
As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as &quot;Assess, Perform, Teach, and Manage.&quot; You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes. 
In this role you will:<ul><li> 
Provide nurse advice and triage services to consumers calling with clinical questions</li><li>
Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.</li><li>
Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.</li><li>
Facilitates referrals for health services as appropriate via telephone and performs all components of call processing</li><li>
Ensures performance standards are met and accepts constructive feedback</li><li>
Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.</li><li>
Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies</li><li>
Maintains confidentiality, HIPAA and PHI compliance</li><li>
Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller&rsquo;s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment. 
</li><li>
Actively participates in team meetings and engages in the processes of the contact center</li></ul> 
Qualifications that you will need<ul><li> 
Associate Degree in Nursing or RN Diploma -Required</li><li>
Bachelor's Degree in Nursing&ndash; Preferred</li><li>
3+ years of experience in bedside nursing required</li><li>
Telehealth experience helpful, not required</li><li>
Med Surg, ED, or ICU experience is highly preferred</li><li>
BLS Certification Required</li><li>
(RN) Registered Nurse, or (RN) Registered Nurse, or (RN) Registered Nurse, or Registered Nurse Diploma must be obtained within 6 months of employment start date</li></ul>
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Telephone Triage Registered Nurse

Children's Minnesota

<div>
 
 About Children&rsquo;s Minnesota
 
 
 
 Children&rsquo;s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children&rsquo;s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts&trade; in our region, Children&rsquo;s Minnesota is regularly ranked by U.S. News &amp; World Report as a top children&rsquo;s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
 
 
 Children&rsquo;s Minnesota is proud to be recognized by Modern Healthcare as one of 2023&rsquo;s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
 
 
 
 Position Summary
 
 
 
 This CHN telephone triage nurse is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, health care facilities and community resources. The nurse will also educate the caller when appropriate regarding immediate care, advice and preventative behaviors.
 
 
 <ul>
 <li>
 Current unrestricted RN license (Minnesota).
 </li>
 <li>
 Ability to obtain unrestricted nursing licensure in other states.
 </li>
 <li>
 Minimum 2 years of recent nursing experience.
 </li>
 <li>
 Experience in an emergency or ambulatory care setting a plus.
 </li>
 <li>
 A background in telephone triage is ideal-though not required.
 
 
 </li>
 </ul>
 Knowledge/Skills/Abilities:
 
 
 <ul>
 <li>
 Required for completely satisfactory performance in this job is knowledge of nursing functions, basic anatomy and physiology, and age competency through all stages of growth &amp; development.
 </li>
 <li>
 The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
 </li>
 <li>
 Critical thinking and independent problem solving skills.
 </li>
 <li>
 Positive interpersonal skills.
 </li>
 <li>
 Strong interview and communication skills; including good written and non verbal communication.
 </li>
 <li>
 The ability to utilize time and resources effectively.
 </li>
 <li>
 Ability to delegate.
 </li>
 <li>
 Proficient computer skills are essential.
 
 
 </li>
 </ul>
 The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee&rsquo;s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
 
 
 In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
 
 
 All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
 
 
 Children&rsquo;s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
</div>

Telephone Triage Nurse

Atrium Health

<div>
 
 Department
 
 
 
 37205 Lexington Medical Center - Pain Management: Medical Park
 
 
 
 Status
 
 
 
 Full time
 
 
 
 Benefits Eligible
 
 
 
 Yes
 
 
 
 Hours Per Week
 
 
 
 40
 
 
 
 Schedule Details/Additional Information
 
 
 
 Monday-Friday 8-5
 
 
 
 Pay Range
 
 
 
 $35.50 - $53.25
 
 
 
 Education/Experience
 
 
 
 <ul>
 <li>
 Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred.
 </li>
 <li>
 Prefer acute care experience within the last 10 years.
 </li>
 <li>
 Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
 
 
 </li>
 </ul>
 
 LICENSURE, CERTIFICATION, And/or REGISTRATION
 
 
 
 <ul>
 <li>
 Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.
 </li>
 <li>
 Licensure in other states as required by law or client contract.
 </li>
 <li>
 Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
 
 
 </li>
 </ul>
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
 </li>
 <li>
 Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
 </li>
 <li>
 Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
 </li>
 <li>
 Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
 </li>
 <li>
 Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
 </li>
 <li>
 Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
 </li>
 <li>
 Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
 </li>
 <li>
 Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
 </li>
 <li>
 Demonstrates exceptional assessment, critical thinking, and customer service skills.
 </li>
 <li>
 Performs other related duties incidental to the work described herein.
 
 
 </li>
 </ul>
 
 Skills/Qualifications
 
 
 
 <ul>
 <li>
 Ability to assess nursing needs of acute and chronically ill patients through technology methods
 </li>
 <li>
 Ability to seek out resources independently and work collaboratively
 </li>
 <li>
 Ability to establish and maintain effective working relationships
 </li>
 <li>
 Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
 </li>
 <li>
 Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs
 </li>
 <li>
 Ability to document and communicate pertinent information using computer and/or paper documentation tools
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
 
 
 
 Compensation
 
 
 
 <ul>
 <li>
 Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
 </li>
 <li>
 Premium pay such as shift, on call, and more based on a teammate's job
 </li>
 <li>
 Incentive pay for select positions
 </li>
 <li>
 Opportunity for annual increases based on performance
 
 
 </li>
 </ul>
 
 Benefits And More
 
 
 
 <ul>
 <li>
 Paid Time Off programs
 </li>
 <li>
 Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
 </li>
 <li>
 Flexible Spending Accounts for eligible health care and dependent care expenses
 </li>
 <li>
 Family benefits such as adoption assistance and paid parental leave
 </li>
 <li>
 Defined contribution retirement plans with employer match and other financial wellness programs
 </li>
 <li>
 Educational Assistance Program
 
 
 </li>
 </ul>
 
 About Advocate Health
 
 
 
 Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
 
 
 Independently plans and provides professional nursing care for patients within a specific population and in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the applicable state Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.
</div>

Telephone Nurse Triage, Pain Services, Full-Time

Southwest Community Health Center

<div>Description: 
SUMMARY: The Nurse Triage Specialist plays a vital role in ensuring accessible, equitable healthcare for patients in a community health setting. Responsibilities include assessing patient symptoms over the phone or via electronic communication, providing timely clinical advice, and directing patients to appropriate levels of care using evidence-based protocols. The Nurse Triage Specialist helps bridge healthcare gaps for vulnerable and underserved populations, promoting preventative care and reducing unnecessary emergency room visits.
SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).<ul><li>
Provide telephone and electronic triage to patients of all ages
</li><li>Assess urgency of patient symptoms using standardized triage protocols and clinical judgment.</li><li>
Educate patients on self-care, medication use, chronic disease management, and when to seek in-person care.</li><li>
Coordinate same-day or next-day appointments for patient needs in collaboration with scheduling staff and clinical teams.</li><li>
Recognize and escalate emergency crises, including connecting patients with urgent in-clinic, telehealth, or emergency services.</li><li>
Serve as a resource for community health navigation, including referrals to social services, behavioral health, or public health programs.</li><li>
Maintain accurate documentation of all patient interactions in the Electronic Health Record (EHR).</li><li>
Monitor patient messages, prescription refills, and overdue results within the EHR system and respond promptly.</li><li>
Participate in quality improvement activities aimed at improving access, patient experience, and clinical outcomes.</li><li>
Collaborate with healthcare providers, specialists, and other team members to coordinate patient care.</li><li>
May require flexible hours, including evenings or weekends based on patient needs.</li><li>
In-person clinical support and/or outreach participation.</li></ul>
Requirements: 
Qualifications:
<ul><li>Experienced and able to function effectively and professionally within an outpatient setting providing services to a special and diverse population group.</li><li>
Strong clinical judgement and excellent communication skills.</li><li>
Familiarity with underserved populations and commitment to health equity.</li><li>
Ability to work independently and make sound decisions under pressure.</li><li>
Proficiency with electronic health records, EPIC preferred.</li><li>
Excellent organizational skills and the ability to work under pressure.</li><li>
CPR / BLS Certified</li></ul>
Education and/or Experience:
<ul><li>Graduate of an accredited nursing program
</li><li>CT Licensed Practical Nurse (LPN) license required, Registered Nurse (RN) preferred</li><li>
Minimum 2 years of clinical nursing experience; community health, primary care, or emergency nursing preferred</li></ul>
Physical Requirements and Work Environment: The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.</div>

Nurse Triage Specialist

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