physician services office scheduler

Baptist Health System KY & IN

<div><p><b>Summary
</b></p><p><b>Job Description:
</b></p><p><b>Baptist Health is looking for a Patient Access Scheduler to join our team in Louisville, KY!
</b></p><p></p><p>Patient Access Schedulers are responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via Epic, fax or telephone). The Patient Access Scheduler will handle a large volume of
<br>
incoming calls or faxes and schedule multiple procedures within multiple departments. This person will be the first point of contact with patients or physician offices and must ensure their needs are met. This person will be working in a fast-paced environment where they will be expected to display expert customer service and communication skills to properly assist patients or office staff. They are responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered and identify any recertifications/authorizations/referrals they need to acquire. Must maintain effective communication with the patient, physician offices and ancillary departments within the hospital. Pre-registration, insurance verification and benefit evaluation prior to appointment is imperative. Responsible for obtaining orders for all scheduled appointments prior to service.
</p><p></p><p><b>Requirements
</b></p><ul><li>High School diploma or equivalent
</li></ul><ul><li>Must type 45-50 wpm
</li></ul><ul><li>Registration or Scheduling Experience Preferred
</li></ul><p></p><p><b>Work Experience
</b></p><p></p><p><b>Education
</b></p><h3 class="jobSectionHeader"><b><i>If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</i></b></h3><p></p><h3 class="jobSectionHeader"><b>Baptist Health is an </b><b><i>Equal Employment Opportunity </i></b><b>employer.</b></h3></div>

Patient Access Scheduler

HonorHealth

<div><p><b>Primary City/State:
</b></p>Osborn Medical Office Building - 7351 E Osborn Rd Scottsdale, AZ 85251
<p><b>Category:
</b></p>Patient Services
<p><b>Shift:
</b></p>Day
<p><b>Department:
</b></p>Heart Care-Vascular
<ul><li>The Heart Care Clinic is located at 7351 E. Osborn Rd, Scottsdale, Arizona 85251
</li><li>The hours are Monday-Friday from 8:00 AM to 5:00 PM</li></ul><br>
<p></p><p><b>Great care starts with great people. (Like you.)
</b></p><p></p><p>At HonorHealth, you&rsquo;ll find something special. From humble beginnings in 1927 to one of Arizona&rsquo;s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most &mdash; caring for the health and well-being of people and communities across the greater Phoenix area.
</p><p></p><p><b>Responsibilities:<br>
</b></p>
<div><b>JOB SUMMARY</b></div><br>
<br>
<div>A SR Scheduler-Surgical acts as first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures. This job will help prepare and educate patients for their preoperative procedures, coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure. Gathers and records financial and insurance information. Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.</div><br>
<br>
<div><b>ESSENTIAL FUNCTIONS</b></div>
<div><ul><li>Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests. May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services. May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.</li>
<li>Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement. Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians. Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable). Processes pre-registration accounts 24 &ndash; 48 hours prior to patient&rsquo;s admission and initiates patient&rsquo;s medical record. Distributes registration documents to appropriate staff/department. Obtains signatures for patient medical authorization and financial responsibility.</li>
<li>Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care.</li>
<li>Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow. Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines. Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc. Performs other duties as assigned.</li><br>
</ul></div><div><br>
<div><b>EDUCATION</b></div>
<div><ul><li>High School Diploma or GED <b>Required
</b></li><li>Associates in related healthcare field. Medical terminology with specialization in operating room and or central supply Preferred</li><br>
</ul></div><br>
<div><b>EXPERIENCE</b></div>
<div><ul><li>1 year of related experience in healthcare related scheduling/clerical with ICD10, CPT coding and knowledge of health care plan requirements <b>Required
</b></li><li>2 years 2 to 3 years&rsquo; experience as a scheduler in the healthcare field Preferred</li>
<li>Other Operating Room experience preferred. Previous data entry/data management experience Preferred</li><br>
</ul></div><br>
<div><b>LICENSE AND CERTIFICATIONS</b></div>
<div><ul><li>May require completion of medical terminology class within 6 months of hire 180 Days <b>Required</b></li></ul></div></div><br>
<p></p><p>We're all in for your career.</p></div>

Sr. Surgical Scheduler Heart Care Osborn Clinic

<div><p><b>Primary City/State:
</b></p>MOB - 8435 N Pima Center Pkwy
<p><b>Category:
</b></p>Patient Services
<p><b>Shift:
</b></p>Day
<p><b>Department:
</b></p>Orthopedics-Pima Center
<p></p><p><b>Great care starts with great people. (Like you.)
</b></p><p></p><p>At HonorHealth, you&rsquo;ll find something special. From humble beginnings in 1927 to one of Arizona&rsquo;s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most &mdash; caring for the health and well-being of people and communities across the greater Phoenix area.
</p><p></p><p><b>Responsibilities:
</b></p> <b>Job Summary
</b><br>
A SR Scheduler-Surgical acts as first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures. This job will help prepare and educate patients for their preoperative procedures, coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure. Gathers and records financial and insurance information. Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.
<br>
<b>Essential Functions
</b><br>
<ul><li>Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests. May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services. May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.</li>
<li>Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement. Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians. Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable). Processes pre-registration accounts 24 &ndash; 48 hours prior to patient&rsquo;s admission and initiates patient&rsquo;s medical record. Distributes registration documents to appropriate staff/department. Obtains signatures for patient medical authorization and financial responsibility.</li>
<li>Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care. Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow. Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines. Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc. Performs other duties as assigned.</li>
</ul><b>Education
</b><br>
<ul><li>Associate's Degree in related healthcare field. Medical terminology with specialization in operating room and or central supply - Preferred</li>
<li>High School Diploma or GED - Required</li>
</ul><b>Experience
</b><br>
<ul><li>1 year of related experience in healthcare related scheduling/clerical with ICD10, CPT coding and knowledge of health care plan requirements - Required</li>
<li>2 years 2 to 3 years&rsquo; experience as a scheduler in the healthcare field - Preferred</li>
<li>Other Operating Room experience preferred. Previous data entry/data management experience - Preferred</li>
</ul><b>Licenses and Certifications
</b><br>
<ul><li>May require completion of medical terminology class within 6 months of hire - Required</li></ul><br>
<p></p><p>We're all in for your career.</p></div>

Sr. Surgery Scheduler Sports Medicine

Texas Oncology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  The US Oncology Network
 </strong>
 is looking for a
 <strong>
  Scheduler
 </strong>
 to join our team at
 <strong>
  Texas Oncology
 </strong>
 . This full-time position will support our
 <strong>
  DFW West Region
 </strong>
 clinics
 <strong>
  .
 </strong>
 Hours are 8:30a-5:00p, Monday through Friday. Travel will be as needed within the DFW Metroplex.
 <br/>
 <br/>
 <strong>
  The
 </strong>
 <strong>
  US Oncology Network
 </strong>
 is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
 <strong>
  The
 </strong>
 <strong>
  US Oncology Network
 </strong>
 is supported by
 <strong>
  McKesson
 </strong>
 Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
 <br/>
 <br/>
 <strong>
  Texas Oncology
 </strong>
 is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today,
 <strong>
  Texas Oncology
 </strong>
 treats half of all Texans diagnosed with cancer on an annual basis.
 <br/>
 <br/>
 <strong>
  Why work for us?
  <br/>
  <br/>
 </strong>
 Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
 <br/>
 <br/>
 <strong>
  What does the Scheduler Do?
  <br/>
  <br/>
 </strong>
 Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  The essential duties and responsibilities (including but not limited to):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answers all incoming calls; assesses callers&rsquo; needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
  </li>
  <li>
   Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
  </li>
  <li>
   Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
  </li>
  <li>
   Collects co-pays, deductible and other out of pocket amounts at time of visit.
  </li>
  <li>
   Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
  </li>
  <li>
   Arranges for patients to have financial counseling as needed.
  </li>
  <li>
   Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
  </li>
  <li>
   Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
  </li>
  <li>
   Prepares correspondence, memos, forms and other typing as requested by supervisor.
  </li>
  <li>
   May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
  </li>
  <li>
   May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
  </li>
  <li>
   May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
  </li>
  <li>
   May be responsible for scheduling post-operative follow up appointments with Physicians.
  </li>
  <li>
   Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  The ideal candidate for the Scheduler role will have the following background and experience:
  <br/>
  <br/>
 </strong>
 <strong>
  Level 1
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required.
  </li>
  <li>
   Position is entry level and requires 0-3 years&rsquo; experience preferably in a medical office setting.
  </li>
  <li>
   Knowledge of medical terminology and coding a plus.
  </li>
  <li>
   Must have excellent communication skills, written and verbal.
  </li>
  <li>
   Proficiency in Microsoft Office (Outlook, Word, Excel) required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Level 2
 </strong>
 (in addition to level 1 requirements)
 <br/>
 <br/>
 <ul>
  <li>
   Minimum three years office experience, preferably in a medical office setting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Level Sr
 </strong>
 (in addition to level 1 and 2 requirements)
 <br/>
 <br/>
 <ul>
  <li>
   Minimum five years office experience, preferably in a medical office setting.
  </li>
  <li>
   Knowledge of medical terminology and coding required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
 <br/>
 <br/>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate
  </li>
  <li>
   Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
  </li>
  <li>
   Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty
  </li>
  <li>
   Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
  </li>
  <li>
   Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.
</div>


Float Scheduler- Fort Worth, Tx

Northeast Georgia Health System

<div><div>Job Category:</div>
Revenue Cycle<div></div><div>
Work Shift/Schedule:</div>
8 Hr Evening - Morning<div></div><div>
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.</div><div></div><div>
About the Role:</div><div>
Job Summary</div><div>
The Intra-Office PASC Scheduler is responsible for being the primary liaison for system scheduling within the specialty the clinic supports by providing surgical and imaging scheduling at point of service. This role serves as the primary PASC support for the physicians and clinical staff within the office as it relates to scheduling needs, including scheduling questions and concerns. The representative is responsible for the integrity of the schedule for the specialty in which it supports. In addition, provides exceptional customer service during direct contact with patients within the office setting.</div><div><br>
Minimum Job Qualifications</div><ul><li><div>
Licensure or other certifications:</div></li><li><div>
Educational Requirements: High School Diploma or GED.</div></li><li><div>
Minimum Experience: Two (2) years of direct invasive and/or diagnostic imaging scheduling experience is required. One (1) year registration experience is required.</div></li><li><div>
Other:</div></li></ul><div></div><div>
Preferred Job Qualifications</div><ul><li><div>
Preferred Licensure or other certifications:</div></li><li><div>
Preferred Educational Requirements:</div></li><li><div>
Preferred Experience: Physician practice scheduling experience.</div></li><li><div>
Other:</div></li></ul><div></div><div>
Job Specific and Unique Knowledge, Skills and Abilities</div><ul><li><div>
Ability to work independently, emotionally mature, and able to function effectively under stress</div></li><li><div>
Good Communication Skills</div></li><li><div>
Excellent problem solving and analytical skills</div></li><li><div>
Excellent written and oral communication skills</div></li><li><div>
Ability to prioritize, organize, and coordinate daily work load</div></li><li><div>
Working knowledge of Protected Health Information</div></li><li><div>
Ability to manage change</div></li></ul><div></div><div>
Essential Tasks and Responsibilities</div><ul><li><div>
Responsible for the scheduling, pre-registration, and collections for patients within the physician office setting for services across modalities in the hospital setting (while the patient is present). This includes, but is not limited to, outpatient radiology exams, cardiology and vascular studies, invasive procedures (i.e. Cath lab, EP lab, OR, EVOR, etc.), and other diagnostic testing.</div></li><li><div>
Responsible for the scheduling of follow up and other physician office appointments as applicable to the patient across different office locations. This also includes the scheduling and check in of other office related visits (i.e. labs). In addition, performs check out functions for the office setting.</div></li><li><div>
Serves as the primary contact and support for the physicians and clinical office staff as it relates to the need for add on/urgent cases, concerns regarding a scheduled appointment, or any other PASC related functions needing resolution.</div></li><li><div>
Assists the clinical office staff in verifying and entering and/or transcribing the appropriate order for hospital testing/procedures to ensure efficiency of the hospital schedule.</div></li><li><div>
Responsible for the QA and integrity of the schedule in which the office specialty supports (example: Performs QA reviews on the Cath lab and OPCV schedule to ensure accuracy of the patients scheduled) and communicates any errors or discrepancies with PASC leadership. Also, once the error has been reported, takes ownership in resolving the concern to ensure no downstream anomalies for the patient.</div></li><li><div>
Reviews the hospital outpatient schedule relating to the office specialty in order to backfill any open slots with patients awaiting similar testing.</div></li><li><div>
Aids in the training of office staff members on the scheduling of outpatient diagnostic hospital procedures.</div></li><li><div>
Expected to maintain intraoffice duties while supporting the assigned PASC pod with pre-registration, benefit collection, and estimate creation.</div></li><li><div>
Expected to meet all goals set by department management to include, but not limited to; productivity, accuracy, collections, and customer satisfaction.</div></li><li><div>
In addition to the above responsibilities, this position is also responsible for accurately performing any and all functions of a PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).</div></li><li><div>
PASC PRN's are responsible for accurately performing any and all functions of a Intra Office Scheduler, PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).</div></li></ul><div></div><div>
Physical Demands</div><ul><li><div>
Weight Lifted: Up to 20 lbs, Occasionally 0-30%of time</div></li><li><div>
Weight Carried: Up to 20 lbs, Occasionally 0-30%of time</div></li><li><div>
Vision: Moderate, Frequently 31-65% of time</div></li><li><div>
Kneeling/Stooping/Bending: Occasionally 0-30%</div></li><li><div>
Standing/Walking: Occasionally 0-30%</div></li><li><div>
Pushing/Pulling: Occasionally 0-30%</div></li><li><div>
Intensity of Work: Occasionally 0-30%</div></li><li><div>
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding</div></li></ul><div></div><div>
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.</div><div><br>
NGHS: Opportunities start here.</div><div></div><div><i>
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.</i></div></div>

PASC Intra-Office Scheduler - Longstreet Infusion - Mon - Fri 8:30am - 5:00pm

ClinLab Solutions Group

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  The Surgery Scheduler / Patient Care Coordinator schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. They will request to schedule procedures from physician offices and schedule the procedure according to established guidelines. They will provide accurate information so that all department may view daily and maintains open communication with hospital department and physician offices regarding schedule changes. They will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the clinic. They will provide coordination of care, continuity, follow-up, and support for the patients and their families. Duties are anticipated to change daily.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Essential Functions:
  </strong>
 </p>
 <p>
  <em>
   The following reflects management&rsquo;s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
  </em>
 </p>
 <ul>
  <li>
   Schedules surgery procedures using OncoEMR.
  </li>
  <li>
   Answers the phones in a professional and courteous manner.
  </li>
  <li>
   Completes daily surgical schedule.
  </li>
  <li>
   Assures appropriate coordination with other hospital departments when special surgical needs occur.
  </li>
  <li>
   Publishes an accurate daily call list and forwards to staffing department
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Surgery
   </strong>
  </li>
  <li>
   Sending Orders to NMS to obtain authorization.
  </li>
  <li>
   Calls patient provides surgery/ pre-op /post-op instructions.
  </li>
  <li>
   Once the authorization is obtained NMS notifies coordinator and will coordinate with hospital for surgery date.
  </li>
  <li>
   Coordinate and assist the surgeon.
  </li>
  <li>
   Adds to surgery calendar.
  </li>
  <li>
   Calls patient with the date of surgery and schedule their post-op appointment.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Patient Care Coordinator
   </strong>
  </li>
  <li>
   Conduct incoming/outgoing calls to patients in response to new patient referrals, in a professional and courteous demeanor.
  </li>
  <li>
   Assist patients with the completion of all necessary intake paperwork.
  </li>
  <li>
   Create new patient charts using the practice management and EMR system.
  </li>
  <li>
   Obtain all necessary demographic and insurance information.
  </li>
  <li>
   Conduct insurance checks prior to scheduling a patient to ensure in-network eligibility.
  </li>
  <li>
   Assign and schedule new patients according to practice referral guidelines.
  </li>
  <li>
   Request and retrieve all records from outside physicians and hospitals that pertain to the first appointment.
  </li>
  <li>
   Maintain accurate daily records of new patient tracking for administrative team.
  </li>
  <li>
   Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
  </li>
  <li>
   Contribute to a team effort by communicating effectively with other departments, as needed.
  </li>
  <li>
   Maintain daily operations of the office by following standard policies and procedures.
  </li>
  <li>
   Assist patients by providing translation services, as required.
  </li>
 </ul>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Radiology
   </strong>
  </li>
  <li>
   Receives the orders from the Provider.
  </li>
  <li>
   Sends to NMS for Auth approval.
  </li>
  <li>
   NMS send back when approved or denied.
  </li>
  <li>
   Fax orders and auth to imaging center.
  </li>
  <li>
   Call patients to provide imaging center information.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of computer/telephone support, preferably in the healthcare industry.
  </li>
  <li>
   Strong customer service background, preferably in a healthcare setting.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Competence with computer processing functions and other standard office equipment
  </li>
  <li>
   Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  </li>
  <li>
   Ability to manage and prioritize multiple tasks.
  </li>
  <li>
   Ability to resolve customer issues calmly and professionally with diplomacy and tact.
  </li>
  <li>
   Ability to work independently with minimal supervision.
  </li>
  <li>
   Strong organizational skills.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Additional Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Great Customer Service Skills.
  </li>
  <li>
   Previous Oncology/Hematology experience preferred.
  </li>
  <li>
   Able to travel to satellite clinics when necessary
  </li>
 </ul>
 <p>
 </p>
</div>


Patient Care Coordinator

Keck Medicine of USC

<div><p>The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.
<br>
<br>
The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vison. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.
</p><p></p><p><b>Essential Duties:
</b></p><ul><li>Acts as the positive &ldquo;face&rdquo; of the Health Center as the main point of contact for participants and families
</li><li>Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
</li><li>Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
</li><li>Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate
</li><li>Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
</li><li>Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
</li><li>Maintain all delegated worklists (tasks) through the electronic medical record
</li><li>Effective, efficient and safe use of equipment.
</li><li>Handles patient requests and questions appropriately
</li><li>Provides benefit plan and eligibility information to participants, providers, unions, employers and others
</li><li>Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
</li><li>Perform duties as care coordinator when assigned.
</li><li>Other duties as assigned.
</li></ul><p></p><p><b>Required Qualifications:
</b></p><ul><li>Req High school or equivalent
</li></ul><ul><li>Req Understanding of medical terminology
</li><li>Req Ability to interview patients and interface with physicians, nurses and other professional staff.
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p>Pref 1 year One (1) year working in a customer service (preferably in a medical environment).<br>
<ul><li>
</li></ul><p><br>
<b>Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
</li></ul><p></p>The hourly rate range for this position is $21.00 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.<br>
<p></p><p><b>USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the </b><b>Background Screening Policy Appendix D </b><b>for specific employment screen implications for the position for which you are applying.
</b></p><p></p><p><b>We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at </b><b>uschr@usc.edu </b><b>. Inquiries will be treated as confidential to the extent permitted by law.
</b></p><p></p><ul><li>Notice of Non-discrimination
</li><li>Employment Equity
</li><li><i>Read USC&rsquo;s Clery Act Annual Security Report
</i></li><li><i>USC is a smoke-free environment
</i></li>Digital Accessibility<br>
<li>
</li></ul><p></p><p>If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
</p>https://wd5.myworkday.com/usc/d/inst/1$9925/9925$146218.htmld</div>

Scheduler - LV Craig Family Medicine Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (Non-Union)

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