platform software engineer

Zoom Communications

<div>What you can expect
Zoom's Customer eXperience (CX) Systems Engineering team is looking for an experienced and highly technical Data Platform Software Engineer to architect and implement comprehensive data warehouse solutions. The ideal candidate will possess strong expertise in data ingestion processes, API development, and building scalable data platforms. This position requires a highly driven self-starter with a &quot;can-do&quot; attitude who will take ownership of projects to deliver measurable value to key business stakeholders.
About the Team
Zoom&rsquo;s Customer eXperience (CX) Systems Engineering team is responsible for designing, implementing, and maintaining platforms that enable efficient customer support through both virtual and live agent channels. This includes ownership of omni-channel contact center solutions (Zoom Contact Center), support ticketing systems (ServiceNow), and customer service automation platforms.
What we&rsquo;re looking for:<ul>
<li>
6+ years of hands-on experience in software development.</li>
<li>
Proficiency in Python and at least one compiled language (Java, C++, Go, etc).</li>
<li>
Strong experience with building and deploying end-to-end data products with a focus on authentication protocols, security best practices, and scalability.</li>
<li>
Familiarity with AWS and distributed architectures.</li>
<li>
Experience with Snowflake, Airflow and Data Engineering Pipelines.</li>
<li>
Experience with modern web frameworks such as Django, Flask, FastAPI (Python) or Spring Boot (Java).</li>
<li>
Expertise in API architecture and development (REST, GraphQL etc).</li>
<li>
Experience with authentication and authorization protocols (OAuth, JWT, SAML, etc).</li>
<li>
Experience with building CI/CD pipelines, preferably Jenkins.</li>
<li>
Experience with containerization technologies (Docker and Kubernetes).</li>
<li>
Experience with automated software testing (unit tests, integration tests, mocks etc).</li>
<li>
Experience with frontend frameworks such as React, Vue.js, or Angular for building web applications.</li>
</ul>
Responsibilities:<ul>
<li>
Architect and implement comprehensive data warehouse solutions from inception, adhering to industry best practices and scalability standards to help solve complex business problems while providing a single source of data from the many systems CX teams utilize.</li>
<li>
Demonstrate agility in adapting and understanding complex and evolving data sources while maintaining accurate reporting and data ingestion.</li>
<li>
Design and implement data ingestion processes from multiple sources with advanced techniques to ensure data consistency, reliability, accuracy, and high availability across the enterprise ecosystem.</li>
<li>
Partner with engineers, data scientists and data analysts to Implement and leverage Zoom&rsquo;s CX data platform to design, guide and build new applications to serve the business.</li>
<li>
Design, develop, and maintain APIs for diverse use cases with appropriate access controls.</li>
<li>
Partner with AI developers to support the data needs to enable the implementation of complex AI features.</li>
<li>
Enhance Zoom&rsquo;s CX Systems Data platforms - Understand the potential of emerging features of critical platforms, recommend upgrades, manage and deliver data driven applications and services.</li>
</ul>
Nice to have:<ul>
<li>
Experience with MLOps workflows for deploying and scaling ML models.</li>
<li>
Familiarity with big data technologies such as Hadoop, Spark, or NoSQL databases.</li>
<li>
Familiarity with UI Javascript frameworks and building web applications.</li>
<li>
Familiarity with GenAI design patterns (RAG, Agentic AI, LLM automation).</li>
</ul>
#India
#IndiaRemote
#Remote
Ways of Working 
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits 
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us 
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. 
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. 
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote</div>

Software Engineer, Data Platform

Accenture

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : Data Engineering 
Good to have skills : Google Cloud DevOps Services 
Minimum 7.5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project objectives. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Data Engineering. - Good To Have Skills: Experience with Google Cloud DevOps Services. - Strong understanding of cloud infrastructure and services. - Experience with automation tools and scripting languages. - Proficient in data pipeline development and management. - Familiarity with database technologies and data warehousing solutions. Additional Information: - The candidate should have minimum 7.5 years of experience in Data Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Technology Platform Engineer

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : JavaScript 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to cloud environments. - Document processes and configurations to ensure knowledge sharing and continuity. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in JavaScript. - Strong understanding of cloud infrastructure and services. - Experience with automation tools and scripting languages. - Familiarity with continuous integration and continuous deployment practices. - Knowledge of version control systems such as Git. Additional Information: - The candidate should have minimum 3 years of experience in JavaScript. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : Python (Programming Language) 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring that all systems are optimized for performance and reliability. You will collaborate with various teams to ensure seamless integration and functionality across platforms, contributing to the overall success of the projects you are involved in. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for cloud environment management. - Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language). - Strong understanding of cloud infrastructure and services. - Experience with automation tools and scripting languages. - Familiarity with containerization technologies such as Docker or Kubernetes. - Knowledge of continuous integration and continuous deployment (CI/CD) practices. Additional Information: - The candidate should have minimum 3 years of experience in Python (Programming Language). - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : Data Visualization 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
SRE Data visualization &amp; scorecard Engineer &ndash; should carry deep experience in Grafana, ServiceNow Performance, Analytics, Power BI, defining custom SRE KPIs and scorecards, building dynamic filtering, cross-app heatmaps, data ingestion automation, and integrating feeds from Splunk, AppDynamics, Dynatrace, and ServiceNow into a cohesive narrative
 
15 years full time education

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : Oracle Financials 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
&quot;Summary:Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation. As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring efficiency and reliability in the cloud infrastructure. Roles &amp; Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure seamless integration of cloud environments. - Monitor and optimize cloud infrastructure performance to enhance operational efficiency. Professional &amp; Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization. - Must To Have Skills: Proficiency in Oracle Financials. - Strong understanding of cloud computing principles and practices. - Experience with automation tools and scripting languages. - Familiarity with infrastructure as code methodologies. - Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Financials. - A 15 years full time education is required.&quot;
 
15 years full time education

Project Role : Technology Platform Engineer 
Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
 
Must have skills : Oracle Financials 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
&quot;Summary:Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation. As a Technology Platform Engineer, you will be responsible for creating both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the processes of environment creation and configuration, ensuring efficiency and reliability in the cloud infrastructure. Roles &amp; Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure seamless integration of cloud environments. - Monitor and optimize cloud infrastructure performance to enhance operational efficiency. Professional &amp; Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization. - Must To Have Skills: Proficiency in Oracle Financials. - Strong understanding of cloud computing principles and practices. - Experience with automation tools and scripting languages. - Familiarity with infrastructure as code methodologies. - Knowledge of security best practices in cloud environments. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Financials. - A 15 years full time education is required.&quot;
 
15 years full time education

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