plumbing dispatcher

Lawson Family Plumbing

Dispatcher / Customer Service RepresentativeAt Lawson Family Plumbing, we believe in treating our team and customers like family. We are growing and looking for a strong, dependable Dispatcher / Customer Service Representative who can thrive in a fast-paced environment and help keep our operations running smoothly across the entire Phoenix Metro area.If you are organized, quick on your feet, customer-focused, and can handle multiple moving parts at once &mdash; we want to hear from you.Responsibilities:<ul><li>Dispatch and schedule plumbing technicians throughout the Phoenix Metro area</li><li>Manage incoming calls with professionalism and urgency</li><li>Coordinate technician routes and job scheduling efficiently</li><li>Communicate clearly with customers regarding ETAs and updates</li><li>Maintain accurate notes and customer information in company software</li><li>Work on and navigate multiple platforms simultaneously</li><li>Support office operations and assist management as needed</li><li>Adapt quickly to changing schedules and business demands</li></ul>Qualifications:<ul><li>Knowledge of streets, cities, and travel routes throughout the Phoenix Metro area REQUIRED</li><li>Strong computer skills with a minimum typing speed of 40 WPM (typing test required)</li><li>Friendly, professional, and confident phone demeanor</li><li>Proven ability to multitask in a fast-paced environment</li><li>Strong organizational and communication skills</li><li>Ability to remain flexible with changing business needs and work hours</li><li>Must be dependable, punctual, and reliable</li><li>Minimum 2 years of customer service experience required</li><li>Scheduling/dispatch experience STRONGLY preferred</li></ul>What We&rsquo;re Looking For:<ul><li>Someone who can stay calm under pressure</li><li>Team-oriented mindset with a positive attitude</li><li>Strong sense of urgency and accountability</li><li>Ability to think ahead and solve problems proactively</li><li>Flexibility with scheduling and business needs</li><li>Reliable attendance and strong work ethic</li></ul>Why Join Our Family?<ul><li>Family-oriented company culture</li><li>Opportunity for growth and advancement</li><li>Supportive leadership team</li><li>Fast-paced and rewarding environment</li><li>Competitive pay based on experience</li></ul>Apply today and become part of the Lawson Family Plumbing family!Pay: $16.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Plumbing Dispatcher

Westland Heating/Air Conditioning + Plumbing

We are looking for a Plumbing Dispatcher Customer Service Representative dispatching technicians and customer support. Represent the company and the business most professionally.Job Responsibilities:&middot; Customer Service answering phone calls incoming and entering information into the computer using software called Service Titan.&middot; Maintain the dispatch board and coordinate the best qualified technician for the jobs scheduled to include the on-call schedule.&middot; Debrief technicians on the customer needs.&middot; Handle and address customer complaints and elevate to service managers when necessary.&middot; Follow-up with customers and review invoices and offer additional service opportunities.&middot; Order parts for jobs sold.&middot; Create quotes for service work.&middot; Assist in pulling permits.&middot; Manage warranties, paperwork, and returns on warranty parts.&middot; Knowledge of local geographic territory.&middot; Ability to thrive in a fast-paced environment.&middot; Strong degree of self-motivation to provide exceptional customer service to customers by phone while directing our service technicians.&middot; Demonstrate good listening, written/verbal communication and interpersonal skills.&middot; Handle inbound and outbound phone calls while exceeding customer expectations.&middot; Assist in scheduling and rescheduling appointments.&middot; Daily interaction with customers to meet their needs as well as service managers, project managers and other team members.&middot; Provide support to the upper management, sales and other team members.&middot; Must have a positive attitude and an energetic personality.&middot; Other duties assigned based on qualifications.Minimum Qualifications:&middot; High school or equivalent education&middot; Two years&rsquo; minimum experience in customer service and dispatching experience&middot; Strong computer skills&middot; Excellent phone and communication skills&middot; Able to work full-time 7:30 a.m. &ndash; 4:30 p.m. Monday through Friday&middot; In office setting located in Westlake, Ohio&middot; Desk position with sitting, standing and walking requiredAbout the Company:Serves Northeast, Ohio Westland HVAC and Plumbing is family-owned and operated that has been in business for over 40 years. The company strives for a 5-Star experience for all their customers.https://westlandhvac.com/https://www.linkedin.com/company/northeast-mechanical-inc-dba-westland-heating-air-conditioning/posts/?feedView=allEEO:Westland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusPay: $20.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Dispatcher

PB Plumbing, Inc.

Answer phones for plumbing service calls, must know how to work with customers, answer calls multiple phone linesDispatch plumbers on new jobsEnter Plumbers daily job sheets into computerProcess &amp; Send out invoices to customersReceivablesMust know SpreadsheetsPossible pull city permits for new jobsMake sure clients are taken care ofWork Remotely<ul><li>No</li></ul>Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li><li>Retirement plan</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Microsoft Office: 2 years (Preferred)</li><li>Administrative experience: 2 years (Preferred)</li><li>Microsoft Excel: 2 years (Required)</li></ul>Work Location: In person

Office Administrator

Hickman Solutions Plumbing Heating Cooling

Here is the finalized, fully updated job posting. These new details make the role highly attractive by highlighting the clear schedule, bonus opportunities, and specific location. It is ready to copy and paste right into Indeed!Job Title: Dispatcher / Customer Service Representative (CSR)Company: Hickman Plumbing Heating CoolingJob Type: Full-TimeLocation: 5666 S 122nd E Ave, Ste B9, Tulsa, OK 74146Pay: $18.00 - $22.00 per hour + Performance BonusesSchedule: Monday &ndash; Friday, 8:00 AM to 5:00 PM (Includes an on-call rotation; overtime available)About UsAt Hickman Plumbing Heating Cooling, we pride ourselves on providing top-notch home services and exceptional customer care to the Tulsa community. We know that our success starts with our team. When you join us, you&rsquo;re not just an employee&mdash;you&rsquo;re a vital part of a growing work family that values integrity, hard work, and having a little fun along the way!We are currently looking for a highly organized and customer-focused Dispatcher / CSR to be the welcoming voice of our company and the strategic mind behind our daily scheduling.The RoleAs our Dispatcher/CSR, you are the crucial link between our customers and our technicians. You will be the first point of contact for homeowners experiencing plumbing or HVAC issues, meaning your empathy, calm demeanor, and problem-solving skills will set the tone for their entire experience. You will manage our technicians' daily schedules, ensuring they are dispatched efficiently to maximize their time, while also finding opportunities to offer maintenance plans and gather glowing customer reviews.What You&rsquo;ll Be Doing<ul><li>Be the Voice of Hickman: Answer incoming calls with a warm, professional, and helpful attitude.</li><li>Schedule &amp; Dispatch: Coordinate and schedule service calls, dispatching the right plumbing or HVAC technician to the right job.</li><li>Route Optimization: Monitor technician locations and map out efficient driving routes to minimize travel time.</li><li>Customer Communication: Keep customers updated on technician arrival times, delays, or any changes to their scheduled service.</li><li>Drive Growth: Maximize every call by offering and selling our maintenance plans, and following up to secure 5-star Google reviews (which you get bonuses for!).</li><li>Data Entry &amp; Management: Accurately enter customer information, job details, and notes directly into Housecall Pro.</li><li>Team Support: Debrief technicians after calls, process payments, and support the management team with daily administrative tasks.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years of experience in customer service, dispatching, or a call center environment. (Experience in plumbing, HVAC, or home services is a huge plus!)</li><li>Language Skills: Bilingual candidates are highly encouraged to apply&mdash;this is a great bonus!</li><li>Tech-Savvy: Comfortable using computers, multi-line phone systems, and navigating dispatch software (experience with Housecall Pro is a major advantage).</li><li>Problem Solver: Ability to think on your feet, prioritize urgent calls, and adapt to a fast-paced, constantly changing schedule.</li><li>Geographic Knowledge: Familiarity with the Tulsa area and local traffic patterns to effectively route technicians.</li><li>Stellar Communicator: Excellent verbal and written communication skills with a knack for de-escalating stressful situations.</li></ul>Why Join Hickman Plumbing Heating Cooling?<ul><li>Competitive Base Pay: $18.00 - $22.00 per hour based on experience.</li><li>Performance Bonuses: Earn extra cash by securing Google reviews and selling maintenance plans!</li><li>Predictable Schedule: Standard M-F, 8-5 hours, with opportunities for overtime and a shared on-call rotation.</li><li>Retirement: 401(k) available starting on Day 1!</li><li>Health Benefits: Comprehensive Health, Vision, and Dental insurance starting on Day 91.</li><li>Time Off: Paid Time Off (PTO) and Paid Holidays.</li><li>Culture: A positive, supportive, and team-oriented work environment with opportunities for growth.</li></ul>How to Apply:If you are a multitasking pro who loves helping people and keeping things organized, we want to hear from you! Click &quot;Apply&quot; to submit your resume and a brief introduction about why you'd be a great fit for the Hickman team.Pay: $18.00 - $22.00 per hourWork Location: In person

CSR/Dispatcher

Four Seasons Heating, Air Conditioning, Plumbing, & Electric

<div>
 
 Job Title: Dispatcher &ndash; Four Seasons Heating, Air Conditioning, Plumbing, &amp; Electric
 
 
 
 
 Location:
 
 Bridgeview, IL
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Pay:
 
 $20 - $25 per hour (depending on experience)
 
 
 
 Schedule:
 
 Flexible
 
 
 
 About The Role
 
 
 
 Four Seasons Heating, Air Conditioning, Plumbing &amp; Electric, one of the nation&rsquo;s largest heating and air conditioning companies, is seeking a
 
 hard-working, high-energy experienced Dispatcher
 
 to join our fast-paced team! As a dispatcher for our home service company, you&rsquo;ll play a key role in keeping our daily operations running smoothly by coordinating service calls, supporting our field technicians, and ensuring top-notch customer experience.
 
 
 If you're dependable, thrive under pressure, and love being the person who makes things happen, we want to hear from you!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Schedule and dispatch technicians to customer locations efficiently and on time
 </li>
 <li>
 Communicate with customers to confirm appointments and provide updates
 </li>
 <li>
 Monitor the status of jobs throughout the day and adjust scheduling as needed
 </li>
 <li>
 Work closely with the service team to solve logistical issues quickly
 </li>
 <li>
 Enter and update job details in our dispatch software
 </li>
 <li>
 Help keep the day organized, productive, and moving forward
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Dispatch experience required
 </li>
 <li>
 Strong work ethic and a get-it-done attitude
 </li>
 <li>
 Excellent communication, multitasking, and organizational skills
 </li>
 <li>
 Ability to stay calm and focused in a busy environment
 </li>
 <li>
 Tech-savvy and quick to learn new systems
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Love Working Here
 
 
 
 <ul>
 <li>
 Stable, full-time work with room to grow
 </li>
 <li>
 Supportive team and positive work environment
 </li>
 <li>
 Fast-paced days that fly by
 </li>
 <li>
 Make a real impact on daily operations
 </li>
 <li>
 Paid training
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance (employer subsidized)
 </li>
 <li>
 Accident Insurance
 </li>
 <li>
 Critical Illness Insurance
 </li>
 <li>
 Hospital Indemnity Insurance
 </li>
 <li>
 Dental Plans (free to employees)
 </li>
 <li>
 Vision Plans (free to employees)
 </li>
 <li>
 Short Term Disability (free to employees)
 </li>
 <li>
 Long Term Disability
 </li>
 <li>
 Basic Life Insurance (free to employees)
 </li>
 <li>
 Holiday Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 401k with Matching
 </li>
 <li>
 Credit Union
 </li>
 <li>
 Cellular Discounts
 
 
 </li>
 </ul>
 
 Ready to jump in and be the driving force behind a team that helps people every day? Apply now and let&rsquo;s talk!
 
 
 
 
 Reasonable Accommodation
 
 
 
 Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
 
 
</div>

Dispatcher

J & M Air Conditioning

Customer Service Representative / Dispatcher 4 Day work week! J&amp;M Air Conditioning &ndash; San Jacinto, CAAbout Us: No high-pressure private equity BS! J&amp;M Air Conditioning is a trusted, family-owned business proudly serving the Inland Empire since 1967. We are driving record growth and we are looking to add a customer service rockstar to our team. New to HVAC? No problem, we have a wealth of expertise! We prioritize our customers and employees, ditch the mean corporate bosses and denied PTO requests, work for a business that cares.Position Overview: We are currently hiring a full-time Customer Service Representative / Dispatcher to join our call center team. This is an entry to mid-level position, and you will work under the direct supervision of the lead dispatcher with supervisor positions possible as we grow!Key Responsibilities:<ul><li>Answer incoming calls with a professional and friendly attitude</li><li>Assist customers by scheduling service, maintenance, or installation appointments</li><li>Coordinate and dispatch technicians based on skill set, location, and availability</li><li>Prioritize calls based on their urgency</li><li>Maintain accurate records in our scheduling and CRM (Service Titan)</li><li>Help resolve customer concerns and follow up to ensure satisfaction</li><li>Collaborate with sales, service, and installation teams to ensure smooth daily operations</li></ul>Qualifications:<ul><li>Prior customer service or dispatching experience (HVAC, plumbing, or home services preferred)</li><li>Strong communication and organizational skills</li><li>Experience with Service Titan preferred</li><li>Open to feedback and willing to learn</li><li>Bilingual (English/Spanish) a plus</li><li>Positive attitude and a commitment to delivering exceptional customer service</li></ul>What We Offer:<ul><li>10 Hour 4-Day work week (3 days off in a row)</li><li>Paid holidays and vacation time</li><li>We prioritize your health and family (you don&rsquo;t have to beg for time off)</li><li>Opportunities for advancement and training</li><li>A supportive, employee-oriented workplace culture</li><li>Health insurance and retirement plan options</li><li>Commission and bonus opportunities</li><li>Company celebrations</li></ul>Work Schedule:Wednesday - Saturday. (Weekdays 7am-6pm &amp; Saturday 8am-4pm)Compensation $20-28 Per hour. Depending on experience.Join Our Team! If you&rsquo;re reliable, personable, and ready to make a difference in a company that values your contribution, we&rsquo;d love to hear from you. Apply today and become part of the &ldquo;The Pros in Blue!&rdquo;Job Type: Full-timePay: $20.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative/Dispatcher 4 Day work week!

Mr Rooter Plumbing

Neighborly Group of St Louis is looking for an upbeat Customer Service Dispatcher. We service the St Louis and St Charles area in Plumbing, Electrical, HVAC and Property Restoration. Neighborly group of St Louis is a family combined of Mr. Rooter Plumbing, Aire Serv, Mr. Electric and Property Medic. We value our team members and want to partner with you for a brighter future.MUST HAVE - Customer service experience.We are looking for a full time position Sunday-Thursday 8am - 5pmDispatching skills not required, but a bonus to have!Our ideal candidate is a motivated, reliable self starter who works great in a fast paced team environment!The duties of the position include but are not limited to: Inbound call taking, dispatching, scheduling, and fielding customer questions.We are looking for customer experience representative that enjoys speaking with customers and values integrity and personal development. This role is a vital position in our company and we are looking for a long term fit.Neighborly Group of St Louis focuses on retention and growth of all of our team members. We reward our team members and value what they bring in experience. Let us help you achieve your personal and financial goals.Applicants must be versed in computers.We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.Applicants must be able to pass a background check.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work every other Saturday?</li></ul>Experience:<ul><li>Computer operation: 5 years (Required)</li></ul>Work Location: In person

Search 1085+ Plumbing dispatcher jobs near you this May. New roles added regularly across leading industries. Apply today.

1085 plumbing dispatcher jobs Near Me

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Customer Service Representative/Dispatcher 4 Day work week!

Customer Service Dispatcher