police communications dispatcher

City of Winooski

<p>The dispatcher processes and directs, receives all oral and much of the written communications coming into the Police Department. By following established procedures and employing common sense he or she performs highly responsible communications work in receiving and dispatching police, rescue and fire emergency calls and messages to the appropriate authorities and personnel. The dispatcher maintains and retrieves records and files information for dissemination to patrol units and department personnel. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to the provisions of the applicable written directives.</p><p>Job Type: Full-time</p><p>Pay: $26.94 - $33.58 per hour</p><p>Application Question(s):</p><ul><li>Are you at least 18 years of age?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: In person</p>

Police Dispatcher

City of Winooski Vermont

<div><div><p>The Dispatcher serves as the central point for receiving and directing communications for the Police Department. This position is responsible for handling incoming phone, radio, and written communications and ensuring information is relayed to the appropriate personnel. Following established procedures and using sound judgment, the Dispatcher performs critical communications work by receiving and dispatching police, fire, and rescue calls and coordinating responses with the appropriate public safety personnel. The Dispatcher also maintains and retrieves records and files information needed to support patrol units and department staff. The position has primary responsibility for the initial deployment of public safety personnel and equipment, in accordance with established policies and written directives.</p><p><b>
To apply,
</b><br>
 Apply online or download our employment application</p><p>
Employment applications and resumes can also be emailed or sent to our address:</p><p>
hr@winooskivt.gov</p><p>
City of Winooski<br>
Dept. of Human Resources<br>
27 West Allen Street, Winooski, Vermont 05404</p></div></div>

City of Norfolk, VA

<div>
 Join the Norfolk Police Division as a Dispatcher!
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 Are you ready to make a real impact on public safety? The City of Norfolk Police Division is looking for a calm, composed, and efficient Dispatcher to handle critical radio and telephone communications during high-pressure situations. If you have strong communication skills and thrive in fast-paced environments, we want you on our team!
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 What's in it for you?
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   Schedule:
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 12-hour shifts, 6:00 p.m. to 6:00 a.m., with every other weekend offering a 3-day weekend off!
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   Salary:
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 $4,045 - $5,543 per month. Dispatcher pay rates are calculated proportionally to their scheduled hours.
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   Benefits:
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 Excellent benefits to keep you and your family covered!
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  What We're Looking For
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   Ability to manage public safety communications with confidence and professionalism.
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   Typing proficiency (computer skills are a plus but not required).
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   Must be fluent in reading and writing in English.
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 Ready to Answer the Call?
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 Apply now at www.norfolkne.gov/humanresources or visit us in person at the Human Resources Office, 309 N. 5th Street, Norfolk, Nebraska. For questions, call (402) 844-2010.
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 Hurry, Deadline is April 3, 2026!
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 Don't miss out on this opportunity to serve your community with the Norfolk Police Division!
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 EOE
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City of Buena Park

JOB
<br>Applications will be accepted on a CONTINUOUS BASIS until the position is filled. This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible. ***THE CITY OF BUENA PARK IS ACCEPTING APPLICATIONS FOR LATERAL POLICE DISPATCHERS*** THIS POSITION IS OPEN TO CANDIDATES WHO ARE CURRENTLY WORKING AS A DISPATCHER IN A LAW ENFORCEMENT AGENCY.**5% SALARY INCREASE JULY 2026***$12,000 SIGNING BONUS*Successful candidates will be paid $4,000 of the Signing Bonus at the time of hire, $4,000 after completion of a 12-Month Probationary Period, and $4,000 at the completion of the second year of service.Are you interested in making a difference in the Buena Park community as a Police Dispatcher? Join a first-class law enforcement agency that values diversity and encourages taking personal responsibility and making individual contributions. With state-of-the-art facilities that includes large windows for natural light and ergonomic sit-stand dispatcher consoles, the Buena Park Police Department offers a work environment unmatched in Orange County! Police Dispatchers are first responders who serve as the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. If you are already trained as a dispatcher, are team-oriented, possess a strong work ethic, and have exceptional customer service and communication skills, APPLY TODAY!GENERAL PURPOSEUnder general supervision, receives incoming calls for police assistance and dispatches necessary units; monitors and delivers information via radio communication systems to field personnel; monitors alarm systems and teletype communications; receives incoming telephone calls; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; and does related work as required.DISTINGUISHING CHARACTERISTICSThe Police Dispatcher is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Dispatcher is distinguished from the Police Lead Dispatcher, who is responsible for training dispatchers, coordinating assignments, and monitoring calls, while handling more difficult calls, and providing daily administrative support for an assigned shift.ESSENTIAL FUNCTIONSThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.Receives 911 emergency calls from the public for police emergency services; evaluates information to determine location of the emergency and the appropriate personnel and equipment needed to respond; may route callers to proper agency for service.Dispatches emergency units on the Computer Aided Dispatch system (CAD) as necessary per established procedures.Maintains contact with all units on assignment to determine their status and location.Communicates with callers to determine the disposition of calls; provides assistance and instructions.Contacts County and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.Operates a variety of telecommunications and computer equipment.Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate personnel.Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls and field units involved.Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.QUALIFICATIONS GUIDELINESKnowledge of: Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully; effective customer service techniques. Ability to: Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; speak to callers courteously and tactfully; accurately and simultaneously monitor the status of multiple calls and units; simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, radio transmitters, and teletype equipment; type at the net rate of 45 words per minute; spell correctly; learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; learn and apply police records management practices and procedures; understand and carry out oral and written directions; communicate effectively, both orally and in writing; establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public. PHYSICAL AND MENTAL DEMANDSThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical DemandsWhile performing the duties of this class, the employee is constantly required to sit and occasionally stand and walk within work areas. At the communications console, the employee is expected to lean, turn, and twist to reach console resources and reference manuals. The employee is expected to use fingers to operate computer keyboard and lightly grasp microphone and to reach above and below shoulder to access camera controls and resource books. The employee occasionally bends, kneels, and uses feet to operate radio microphone and console. The employee must be able to talk and hear when communicating with the general public, law enforcement personnel, and city staff. Specific vision abilities required by this class include close vision, color vision, and the ability to adjust focus.Mental DemandsWhile performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, working with city staff, law enforcement personnel, and the general public in handling non-emergency calls. WORK ENVIRONMENTThe employee regularly works in an office environment; the noise level is moderately quiet, at or below 85 decibels, and the noise volume is occasionally louder when multiple calls are being handled. The employee needs to monitor multiple frequencies and communications by radio, telephone, and the communications console, as well as alarms and security cameras.
<br><br>
EXAMPLE OF DUTIES
<br>High School graduation or G.E.D. equivalent is required. One year of public communications, clerical or related dispatch experience is required. Must be currently working as a dispatcher in a Law Enforcement Agency.
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SUPPLEMENTAL INFORMATION
<br>Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams, oral presentations and a "Sit Along" exercise. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date.Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof.Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.

Police Dispatcher - Lateral

Washington University in St. Louis

<div><h1 class="jobSectionHeader"><b>Scheduled Hours</b></h1>
40<p></p><h1 class="jobSectionHeader"><b>
Position Summary</b></h1>
Assist in coordinating operations of the Communications Center while maintaining responsibility for performing regular duties as a Dispatcher. Will coordinate efforts with Communications Center Supervisor to develop and implement training materials, ensure proper staffing and properly maintain Communications Center systems.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p></p><div><div><div><div><div><div><div><p><b>
Primary Duties &amp; Responsibilities:
</b></p></div></div></div></div></div></div></div><ul><li><p>Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.</p></li><li><p>
Dispatches police personnel using radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requestor.</p></li><li><p>
Records all police activity on proper forms and/or by entering data in the Department&rsquo;s CAD system. This activity is conducted concurrently with other Dispatcher tasks.</p></li><li><p>
Maintains constant contact, by police radio, with police personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an on-going assessment of personnel availability through active listening to radio traffic.</p></li><li><p>
Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.</p></li><li><p>
Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.</p></li><li><p>
Monitors by listening to and comprehending several other radio frequencies such as Parking, Bear Patrol, and surrounding jurisdictions.</p></li><li><p>
Dispatches the Emergency Support Team.</p></li><li><p>
Monitors and dispatches units in response to calls received on the Emergency &ldquo;Blue Light&rdquo; Telephone system.</p></li><li><p>
Using police telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.</p></li><li><p>
Conducts computer inquiries and makes computer entries of stolen property, missing persons, license registrations, etc. Must constantly monitor computer for receipt of messages regarding commission of crimes, wanted persons, stolen vehicles, etc.</p></li><li><p>
Receives and processes emergency calls for other University departments when they are closed.</p></li><li><p>
Maintains a constantly updated log of towed vehicles. Maintains computerized files of bicycle registrations, telephone contacts, etc.</p></li><li><p>
Greets and assists visitors at the public window.</p></li><li><p>
Responds to inquiries from the public regarding police related services and makes referrals for members of the news media.</p></li><li><p>
Maintain Department recording equipment so that telephone and radio traffic can be recorded and reviewed periodically changing discs and checking machines for proper adjustment.</p></li><li><p>
Reviews &quot;Dispatcher&quot; email on a daily basis; shares pertinent information with on-coming Dispatcher.</p></li><li><p>
Other duties as assigned.</p></li></ul><p></p><p><b>
Working Conditions:</b></p><p>
Job Location/Working Conditions</p><p></p><ul><li><p>
Ability to work in an environment that is fast-paced and is exposed simultaneously to multiple audio and visual signals.</p></li><li><p>
Employee may be required to work any shift and to occasionally remain on duty beyond normal shift.</p></li><li><p>
Employee may occasionally be required to report for duty without prior notice due to emergencies or staffing shortages.</p></li></ul><p></p><p>
Physical Effort</p><p></p><ul><li><p>
Employee is required to sit for extended periods of time.</p></li></ul><p></p><p>
Equipment</p><p></p><ul><li><p>
E‐911 Communications, computer aided dispatch, multi-disciplined radio, Computer Aided Dispatch (CAD) system.</p></li><li><p>
Normal office equipment.</p></li></ul><p></p>
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.<p></p><h1 class="jobSectionHeader"><b>
Required Qualifications</b></h1><p></p><p><b>
Education:</b></p>
High school diploma or equivalent high school certification or combination of education and/or experience.<p><b><br>
Certifications</b><b>/Professional Licenses</b><b>:</b></p>
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.<p></p>
Regional Justice Information System (REJIS) - St Louis Police Academy<p><b><br>
Work Experience:</b></p>
No specific work experience is required for this position.<p><b><br>
Skills:</b></p>
Not Applicable<p><b><br>
Driver's License:</b></p>
A driver's license is not required for this position.<p></p><h1 class="jobSectionHeader"><b>
More About This Job</b></h1><h2 class="jobSectionHeader"><b>
Required Qualifications:</b></h2><ul><li>
Successful completion of any required training to be a state certified Telecommunicator.</li><li>
Pass a drug screen and criminal background investigation.</li><li>
Considerable knowledge of communications equipment; considerable knowledge of and ability to operate a computer.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h2><ul><li>
Previous experience as a Dispatcher.</li><li>
Ability to work all shifts.</li><li>
Ability to function effectively in a potentially stressful environment.</li><li>
Ability to type a minimum of 35 words per minute with accuracy.</li><li>
Ability to listen and effectively communicate via telephone, police radio and in person.</li><li>
Considerable knowledge of the geography of the campus and surrounding area.</li><li>
Considerable knowledge of Departmental rules, regulations, policies and procedures.</li><li>
Considerable knowledge of policies, procedures and operating guidelines of NCIC, MULES, REJIS and the FCC.</li><li>
Ability to react quickly and calmly in emergency situations.</li><li>
Ability to interact successfully and courteously with the public in person and/or by telephone.</li><li>
Ability to make emergency decisions under stress and assign priorities based on available information.</li><li>
Ability to write legibly and concisely.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Preferred Qualifications</b></h1><p></p><p><b>
Education:</b></p>
No additional education unless stated elsewhere in the job posting.<p><b><br>
Certifications</b><b>/Professional Licenses</b><b>:</b></p>
No additional certification/professional licenses unless stated elsewhere in the job posting.<p><b><br>
Work Experience:</b></p>
Police/Fire Communications Center (2 Years)<p></p><p><b>
Skills:</b></p>
Analyze Information, Deadline Management, Decision Making, Emergency Dispatch, Enhanced 911, Impartiality, Listening Effectively, Multitasking, Objective Thinking, Oral Communications, Police Dispatching, Prioritization, Problem Solving, Radio Systems, Scheduling, Speak Effectively, Speaking Clearly, Stress Management, Teamwork, Working Independently, Work Relationships, Written Communication<p></p><h1 class="jobSectionHeader"><b>
Grade</b></h1>
G08-H<p></p><h1 class="jobSectionHeader"><b>
Salary Range</b></h1>
$21.17 - $32.85 / Hourly<p></p>
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.<p></p><h1 class="jobSectionHeader"><b>
Questions</b></h1><p>
For frequently asked questions about the application process, please refer to our External Applicant FAQ.</p><p></p><h1 class="jobSectionHeader"><b>
Accommodation</b></h1><p>
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.</p><p></p>
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.<p></p><h1 class="jobSectionHeader"><b>
Pre-Employment Screening</b></h1>
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.<p></p><h1 class="jobSectionHeader"><b>
Benefits Statement</b></h1><p>
Personal</p><ul><li><p>
Up to 22 days of vacation, 10 recognized holidays, and sick time.</p></li><li><p>
Competitive health insurance packages with priority appointments and lower copays/coinsurance.</p></li><li><p>
Take advantage of our free Metro transit U-Pass for eligible employees.</p></li><li><p>
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.</p></li></ul><p></p><p>
Wellness</p><ul><li><p>
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!</p></li></ul><p></p><p>
Family</p><ul><li><p>
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We&rsquo;ve got you covered.</p></li><li><p>
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.</p></li></ul><p></p><p>
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/</p><p></p><h1 class="jobSectionHeader"><b>
EEO Statement</b></h1>
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University&rsquo;s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.</div>

Dispatcher - Communications

City of Chaffee

<p><b>POLICE DISPATCHER </b></p><p><b>REPORTS TO: Communications Director </b></p><p><b>SUPERVISES: Non-supervisory position </b></p><p><b>DEFINITION: </b></p><p>The Communications Dispatcher dispatches emergency and non-emergency equipment and personnel for user agencies in response to calls-for-service including police, fire, and animal control services; provides information to the public; provides information to the user agencies.</p><p>ESSENTIAL AND RELATED FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:</p><p>Essential Functions:</p><p>- Receives telephone complaints concerning crimes and police emergencies and dispatches appropriate police patrol units by radio to investigate. Relays instructions and questions for field units.</p><p>- Receives telephone information concerning fire and medical emergencies and dispatches appropriate fire and ambulance units by radio. Relays instructions and questions from field units.</p><p>- Receives telephone complaints concerning animals and dispatches appropriate animal control units to investigate. Relays instructions and questions from field units.</p><p>Knowledge, Skills and Abilities:</p><p>- Ability to type 35 words per minute.</p><p>- Ability to maintain good working relationships in servicing all levels of City government and user agencies.</p><p>- Ability to successfully work within the City&rsquo;s philosophy of customer service.</p><p>- Ability to clearly read, write and spell in English.</p><p>- Ability in projecting a clear, distinct speaking voice.</p><p>- Ability to work under pressure in response to emergency situations.</p><p>- Good interpersonal communications and public contact skills.</p><p>- Ability to read and interpret maps.</p><p>- Ability to work rotating shift/hours, including nights, holidays and weekends.</p><p>- Ability to pass drug test</p><p>- - Ability to successfully complete one year probationary period.</p><p>- Ability to successfully complete the MULES certification training within six months of hire date.</p><p>- Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned dispatch equipment.</p><p>- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.</p><p>- Ability to make sound decisions in a manner consistent with the essential job functions.</p><p><b>ESSENTIAL FUNCTIONS: </b></p><p>- Receives and transmits the above information by operating communication consoles, two-way radio, telephone, paging, various computers, fire department pagers and intrusion alarm equipment.</p><p>- Maintains appropriate records, computer data base, maps, diagrams, and written procedures relating to such activities.</p><p>Related Functions:</p><p>- Prepare special reports as may be required.</p><p>- Assists Chief of Police, Patrol Officers and Communications Director in projects as needed.</p><p>- Maintains accurate logs relating to criminal history, calls-for-service, and other related reports.</p><p>-</p><p><b>MINIMUM QUALIFICATIONS: </b></p><p>Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge, skills, and abilities which would typically be acquired through:</p><p>- High school graduate or GED. and</p><p>- One year of successful full-time responsible experience performing work where the essential functions of the job involved public contracts, computer usage, or heavy telephone traffic.</p><p>MULES certified prefered.</p><p><b>WORKING CONDITIONS</b>:</p><p>Work in an office environment; sustained posture and intense attentiveness for prolonged periods.</p><p>Pay: $16.50 - $18.00 per hour</p><p>Work Location: In person</p>

<div><div><div><h2 class="jobSectionHeader"><b>JOB BULLETIN</b></h2></div>
<p></p><div><p>Applications will be accepted on a <b>CONTINUOUS BASIS</b> until the position is filled.<b> </b>This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible.</p><div><b><br>
***THE CITY OF BUENA PARK IS ACCEPTING APPLICATIONS FOR LATERAL POLICE DISPATCHERS***</b></div><div>
THIS POSITION IS OPEN TO CANDIDATES WHO ARE CURRENTLY WORKING AS A DISPATCHER IN A LAW ENFORCEMENT AGENCY.</div><div></div><div><b><br>
**5% SALARY INCREASE JULY 2026**</b></div><div><b><br>
*$12,000 SIGNING BONUS*</b></div><div><b><br>
Successful candidates will be paid $4,000 of the Signing Bonus at the time of hire, $4,000 after completion of a 12-Month Probationary Period, and $4,000 at the completion of the second year of service.</b></div><div><br>
Are you interested in making a difference in the Buena Park community as a Police Dispatcher? Join a first-class law enforcement agency that values diversity and encourages taking personal responsibility and making individual contributions. With state-of-the-art facilities that includes large windows for natural light and ergonomic sit-stand dispatcher consoles, the Buena Park Police Department offers a work environment unmatched in Orange County! Police Dispatchers are first responders who serve as the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. If you are already trained as a dispatcher, are team-oriented, possess a strong work ethic, and have exceptional customer service and communication skills, <b>APPLY TODAY!</b></div><div></div><div><b><br>
GENERAL PURPOSE</b></div><p>
Under general supervision, receives incoming calls for police assistance and dispatches necessary units; monitors and delivers information via radio communication systems to field personnel; monitors alarm systems and teletype communications; receives incoming telephone calls; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; and does related work as required.</p><p><b>
DISTINGUISHING CHARACTERISTICS</b></p><p>
The Police Dispatcher is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Dispatcher is distinguished from the Police Lead Dispatcher, who is responsible for training dispatchers, coordinating assignments, and monitoring calls, while handling more difficult calls, and providing daily administrative support for an assigned shift.</p><p><b>
ESSENTIAL FUNCTIONS</b></p><p><i>
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.</i></p><ul><li>
Receives 911 emergency calls from the public for police emergency services; evaluates information to determine location of the emergency and the appropriate personnel and equipment needed to respond; may route callers to proper agency for service.</li></ul><ul><li>
Dispatches emergency units on the Computer Aided Dispatch system (CAD) as necessary per established procedures.</li></ul><ul><li>
Maintains contact with all units on assignment to determine their status and location.</li></ul><ul><li>
Communicates with callers to determine the disposition of calls; provides assistance and instructions.</li></ul><ul><li>
Contacts County and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.</li></ul><ul><li>
Operates a variety of telecommunications and computer equipment.</li></ul><ul><li>
Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.</li></ul><ul><li>
Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate personnel.</li></ul><ul><li>
Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls and field units involved.</li></ul><ul><li>
Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.</li></ul><p><b>
QUALIFICATIONS GUIDELINES</b></p><p><b>
Knowledge of:</b></p><p>
Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully; effective customer service techniques.</p><p><b>
Ability to:</b></p><p>
Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; speak to callers courteously and tactfully; accurately and simultaneously monitor the status of multiple calls and units; simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, radio transmitters, and teletype equipment; type at the net rate of 45 words per minute; spell correctly; learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; learn and apply police records management practices and procedures; understand and carry out oral and written directions; communicate effectively, both orally and in writing; establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public.</p><p><b>
PHYSICAL AND MENTAL DEMANDS</b></p><p><i>
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><b>
Physical Demands</b></p><p>
While performing the duties of this class, the employee is constantly required to sit and occasionally stand and walk within work areas. At the communications console, the employee is expected to lean, turn, and twist to reach console resources and reference manuals. The employee is expected to use fingers to operate computer keyboard and lightly grasp microphone and to reach above and below shoulder to access camera controls and resource books. The employee occasionally bends, kneels, and uses feet to operate radio microphone and console. The employee must be able to talk and hear when communicating with the general public, law enforcement personnel, and city staff.</p><p>
Specific vision abilities required by this class include close vision, color vision, and the ability to adjust focus.</p><p><b>
Mental Demands</b></p><p>
While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, working with city staff, law enforcement personnel, and the general public in handling non-emergency calls.</p><p><b>
WORK ENVIRONMENT</b></p><p>
The employee regularly works in an office environment; the noise level is moderately quiet, at or below 85 decibels, and the noise volume is occasionally louder when multiple calls are being handled. The employee needs to monitor multiple frequencies and communications by radio, telephone, and the communications console, as well as alarms and security cameras.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>EDUCATION/TRAINING/EXPERIENCE</b></h2></div>
<p></p><div><p>High School graduation or G.E.D. equivalent is required. One year of public communications, clerical or related dispatch experience is required. Must be currently working as a dispatcher in a Law Enforcement Agency.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS</b></h2></div>
<p></p><div><div>Satisfactory completion of the P.O.S.T Public Safety Dispatcher's Basic Course and possess a P.O.S.T Public Safety Dispatchers' Basic Course Certificate at the time of assignment.</div><div><br>
Ability to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.</div><div><b><br>
This position requires the ability to type at the net rate of 45 words per minute (wpm). An original typing certificate, predated up to one year, must be submitted along with the completed application. Acceptable typing certificates must meet all of the following requirements:</b></div><br>
<ul><li>
The typing test must be a five (5) minutes time test. This must specify the net and gross speeds and total number of errors (gross speed &ndash; errors = net speed).</li><li>
Typing certificates must be in writing and obtained within the past 12 months.</li><li>
Certification must be verifiable and include a valid administrator's name, signature, address and telephone number.</li><li>
A copy of the typing certificate must be attached and submitted with your official City employment application to be considered for this position.</li></ul><div>
To help ensure that you obtain the required typing certificate by the first review date, CLICK HERE and look for the &quot;Where can I obtain a Typing Certification&quot; question for a guide of suggested agencies for obtaining a typing certificate.</div><div></div><div><b><br>
***SELF-ADMINISTERED TYPING TESTS PRINTED FROM THE INTERNET OR ANY OTHER SELF-ADMINISTERED TESTS WILL NOT BE ACCEPTED. ***</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>APPLICANT INFORMATION/EXAM WEIGHT</b></h2></div>
<p></p><div><div>Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.</div><div><b><br>
All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams, oral presentations </b><b>and a &quot;Sit Along&quot; exercise.</b><b> Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.</b></div><div><br>
The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.</div><div><br>
Americans with Disabilities:</div><div>
Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date.</div><div></div><div><br>
Fingerprinting:<br>
Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof.</div><div></div><div><br>
Physical Examination:</div><div>
Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.</div></div></div></div><p></p>
<br><p></p><div><div><div><p>Below is a list of key benefits offered to employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.</p><p><b>SALARY RANGE:</b> Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.</p><p><b>RETIREMENT:</b> Provided through California Public Employees' Retirement System (CalPERS). Employee pays member contribution.</p><p><b>VACATION:</b> Earned at the rate of ten (10) working days per year for the first five (5) years of service. Public safety employees receive a different but equivalent benefit. Additional vacation may be earned by employees after five (5) years of service.</p><p><b>SICK LEAVE:</b> Accumulated on the basis of eight (8) hours per month with no maximum accumulation.</p><p><b>HOLIDAYS:</b> An average of eleven (11) holidays per year.</p><p><b>MEDICAL INSURANCE:</b> Several plans (indemnity and HMO's) are available. The City pays a flat rate portion of the premium according to the bargaining unit agreement.</p><p><b>DENTAL INSURANCE:</b> Three (3) plans are available. The City pays a flat rate portion of the premium. The Employee may pay a portion of the insurance premium according at bargaining unit agreement and this benefit is voluntary.</p><p><b>VISION INSURANCE:</b> One plan is available. The Employee pays the insurance premium and this benefit is voluntary.</p><p><b>LIFE INSURANCE:</b> Amount of coverage is based on the employee bargaining unit. Premiums are fully paid by the City.</p><p><b>LONG TERM DISABILITY:</b> Fully paid by the City. Police sworn personnel are not eligible.</p><p><b>EMPLOYEE ASSISTANCE PROGRAM:</b> Available to all City employees and their immediate families.</p><p><b>DEFERRED COMPENSATION PLAN:</b> The City offers one (1) plan administered by Nationwide Retirement Solutions. This is a voluntary benefit with no City contribution.</p><p><b>WORK SCHEDULE:</b> 4/10 or 3/12 alternative work schedule depending upon the work location.</p><p><b>OC CREDIT UNION:</b> Available to all City employees and their families.<br>
<br>
<b>CHILDCARE ASSISTANCE: </b>$100 per month, per child, is available to all Full-Time City employees with eligible dependents 0 - 5 years of age.</p></div></div></div><p></p>

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