port captain

DP World

<div><div>Port &amp; Operational Execution
 <br>
<ul><li>Plan, coordinate, and supervise load‑out, securing, and departure activities for project cargo on deck carriers / heavy‑lift vessels.
</li><li>Chair pre‑job meetings and toolbox talks; confirm PPE, permits, lifting plans, weather windows, and berth readiness.
</li><li>Verify vessel readiness (stability, ballast plans, deck condition, lashing gear availability, cargo gear certification).
</li><li>Direct on‑site activities involving stevedores, riggers, surveyors, and vendors to meet schedule and safety targets.
</li><li>Oversee ballasting/deballasting sequences during load‑out to maintain stability and trim within approved limits
</li></ul>Technical Documentation Review &bull; Review and endorse stowage plans, cargo arrangements, lifting plans, grillage &amp; sea-fastening drawings, and load‑spreading calculations.
<br>
<ul><li>Validate method statements, JSA/RA, mooring plans, and sea‑passage securing in compliance with Class/Flag, MWS, and client specs.
</li><li>Check cargo data (COG, weight, dimensions, lifting points) and reconcile with as‑received documentation and survey reports.
</li><li>Coordinate and close out comments with Engineering, Class, MWS, and clients before operations commence.
</li></ul>Compliance, Quality &amp; HSE
 <br>
<ul><li>Lead incident/near‑miss reporting, corrective actions, and continuous improvement initiatives.
</li><li>Ensure all lifting/securing gear, certifications, and WLL/SWL markings are valid and traceable.
</li></ul>Stakeholder &amp; Client Interface &bull; Serve as the primary on‑site point of contact for clients, marine warranty surveyors, port authorities, and pilots.
<br>
<ul><li>Provide clear progress updates, manage change requests, and align expectations on schedule and scope.
</li><li>Support post‑operation debriefs and capture lessons learned for future projects.
</li></ul>Project Control &amp; Reporting
 <br>
<ul><li>Prepare daily progress logs, deck maps/as‑stowed drawings, photographic records, and load‑out completion reports.
</li><li>Monitor critical path activities, highlight risks, and recommend mitigation/recovery plans.
</li><li>Verify vendor invoices/time sheets related to stevedoring, cranes, tugs, and port services.
</li></ul>Operational Optimization
 <br>
<ul><li>Support continual improvement by identifying operational bottlenecks and proposing process enhancements.
</li><li>Coordinate with commercial and technical teams on lessons learned and improvements for future projects.
</li></ul>Job Profile (Internal)
<br>
QUALIFICATIONS, EXPERIENCE AND SKILLS
</div><p>Minimum Experience &amp; Qualifications:
</p><ul><li>5&ndash;10 years in heavy‑lift / project cargo as Port Captain/Supercargo/ Cargo Supervisor
</li><li>Proven track record supervising load‑out and seafastening on deck carriers, MPPs, barges, or semi‑subs.
</li><li>Strong knowledge of stability, lashing/securing standards (e.g., CSS Code), lifting operations, and port regulations.
</li></ul><div>Job-Specific Skills:
<br>
<ul><li>Excellent leadership at the berth/yard with calm, decisive decision‑making under time pressure.
</li><li>Strong technical literacy: can challenge/validate stowage, ballast, lashing, and lifting assumptions.
</li><li>Clear communicator with clients, authorities, and multicultural site teams.
</li><li>Organized and detail‑oriented in documentation control and reporting.
</li><li>IT proficiency: MS Office, PDF mark‑up; familiarity with stability/stowage software an advantage.
</li><li>On‑site presence at ports/shipyards; shift work and weekends as operations require.
</li><li>Travel to project ports regionally/internationally on short notice.
</li><li>Ability to work outdoors in varying weather and high‑activity environments.</li></ul></div></div>

MCV Port Captain

The Oriental Hotel Apartment

<p><b>Job Title: F&amp;B Captain</b><br/><b>Location: Dubai, UAE</b></p><p>We are hiring an experienced F&amp;B Captain for a 4-star hotel in Dubai to supervise service operations and ensure excellent guest experience.</p><p><b>Responsibilities:</b></p><ul><li>Supervise and support restaurant and service staff during operations.</li><li>Ensure service standards and guest satisfaction are consistently maintained.</li><li>Handle guest inquiries, complaints, and special requests professionally.</li><li>Assist in staff training and daily shift briefings.</li><li>Coordinate with kitchen and other departments for smooth service.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2&ndash;3 years of experience in a similar role, preferably in hotels or upscale restaurants.</li><li>Strong leadership and customer service skills.</li><li>Good knowledge of food and beverage service standards.</li><li>Willing to work flexible shifts.</li></ul><p>You can apply directly on Indeed or send your CV to hr@grandplazahotel.ae</p><p>Job Type: Full-time</p>

F&B Captain

Fly Jinnah

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
   <br/>
   <br/>
  </li>
 </ul>
 i. Safety
 <br/>
 <br/>
 ii. Efficiency
 <br/>
 <br/>
 iii. Passenger comfort
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
  </li>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
  </li>
  <li>
   Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
  </li>
  <li>
   Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
  </li>
  <li>
   Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
  </li>
  <li>
   Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
  </li>
  <li>
   Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
  </li>
  <li>
   Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
  </li>
  <li>
   Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
  </li>
  <li>
   Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Appropriate ATPL License is a must.
  </li>
  <li>
   He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
  </li>
  <li>
   Basic Airport, security procedures and regulations training is an advantage.
  </li>
  <li>
   Crew Resources Management Training is considered an advantage.
  </li>
  <li>
   IATA principles &amp; standards relating to security is an advantage.
  </li>
  <li>
   Proficient in Aircraft systems, proficient in Microsoft Office
  </li>
  <li>
   Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
  </li>
  <li>
   Very good in English Language (other local languages in country of employment are an advantage)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
  </li>
  <li>
   Experience with low-cost airline is highly desirable.
  </li>
  <li>
   Possesses acceptable industry knowledge in aircraft systems and operating procedures.
  </li>
  <li>
   He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
  </li>
  <li>
   Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
  </li>
  <li>
   Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
  </li>
  <li>
   Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
  </li>
  <li>
   Cost-oriented, possesses effective problem solving and decision-making skills.
  </li>
  <li>
   High accuracy and attention to both results and details.
  </li>
  <li>
   Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Captain

SUBSEA 7

<div><div><div><p>We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy.</p>
<p>At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage.</p>
<p>In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development.</p>
<p>Start your journey with us today.</p>
</div></div><div><div><div><div><p><b>Title: </b>Port Engineer
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Al Khobar, SA
</div></div></div></div><div><div><div><div><b>Job Closing Date: </b>28 Feb 2026
</div></div></div></div><div><div><div><div><div><div><div><div><b>What will you be doing?</b></div></div><div></div><div><br>
<div>
Subsea7 is hiring a <b>Port Engineer</b> that ensures all engineering, machinery, propulsion, and technical systems onboard Subsea 7 owned and subcontracted vessels comply with Saudi Aramco requirements, statutory and class rules, and company HSEQ standards.</div>
<div>
The role leads technical readiness for on‑hire inspections, machinery performance oversight, PMS compliance, and acts as the main interface for technical matters with Aramco QA&amp;CU, RMO, PMT/OPD, vessel owners, and port authorities.</div><div><br>
<b>
Reporting &amp; Location</b><br>
<ul><li>Reports to: Marine Assurance Manager (OOK/Regional).</li><li>Location: In Kingdom (KSA) with frequent travel to ports (Ras Tanura, Ju&rsquo;aymah, Duba, Jeddah, Jizan, Tanajib) and project sites; occasional regional and international travels as required.</li></ul></div><div><br>
<b>
Key Responsibilities</b></div><div><br>
<ul><li>Technical Readiness &amp; Engineering Assurance: Perform OOK and IK inspections and sea trials; validate machinery, propulsion, generators, thrusters, critical systems readiness.</li><li>On‑Hire Compliance: Attend Aramco On‑Hire inspections with Port Captain; ensure all engineering systems meet BMVS&amp;R, SAMCVS&amp;R, and contract scope.</li><li>Class &amp; Statutory Compliance: Verify validity of engineering certificates (hull/machinery/Class surveys, safety systems, FFA/LSS, DP systems).</li><li>PMS &amp; Technical Monitoring: Monitor vessel PMS execution, engineering logs, technical KPIs, critical spares, and performance trends.</li><li>Engineering Crew Compliance: Assess Chief Engineers and engine crew for competency; ensure alignment with Aramco Key Marine Personnel requirements.</li><li>Safety Leadership: Conduct quarterly technical safety inspections, CEHA engineering items, and support audits and incident investigations.</li><li>Technical Documentation &amp; Communication: Maintain updated Aramco technical rules, manuals, engineering procedures onboard and in office.</li><li>Interface Management: Liaise with owners, technical superintendents, shipyards, class surveyors, OEMs, and Aramco technical departments.</li></ul></div></div></div><div><div><div><b>
What experience would we like you to have?</b></div></div><div></div><div><br>
<div><b>
Qualifications, Certifications &amp; Experience</b></div><div><br>
<ul><li>Chief Engineer (STCW III/2) &ndash; Unlimited.</li><li>Minimum 4 years&rsquo; experience as Chief Engineer on offshore vessels; prior Port Engineer or Aramco project experience preferred.</li><li>Valid BOSIET/FOET with HUET, OGUK medical, H2S.</li><li>Strong knowledge of BMVS&amp;R, SAMCVS&amp;R, Aramco GI&rsquo;s, Offshore Operational Manuals.</li><li>Familiarity with OVID/CMID, Class rules, FMEA, DP trials (where applicable).</li><li>Strong reporting, communication, and stakeholder management skills.</li></ul></div><br>
<div></div>
<div><b>
Personal Skills</b></div>
<ul><li>High safety and integrity mindset.</li><li>Strong analytical and troubleshooting capabilities.</li><li>Effective communicator and trainer.</li><li>Calm under pressure with strong planning, prioritization, and follow‑up discipline.</li></ul><br>
<div></div>
<div>
#LI-NE1</div></div></div></div>
</div></div></div></div><div><div><p><b>An environment where you can thrive</b><br>
We recognise that having a diverse team makes us a better, smarter team. Diversity is something we value and regard it as key to our success.</p>
<p>We encourage new ways of thinking and celebrate our wide range of skills that help us continually challenge the status quo and inspire innovation. An inclusive and diverse environment fosters creativity, improves decision-making and introduces new ways of thinking.</p>
<p>Our people are at the heart of what we do at Subsea7 and we are committed to creating an environment where everyone can thrive. Fair employment practices, fair treatment for all individuals and equal opportunity on the basis of merit are the foundation of how we work and develop together.</p>
<p><b>What happens next?</b><br>
If you would like to apply for this role, simply click the Apply button found on this page.</p>
<p>You may be prompted to set up a profile with us. It&rsquo;s quick and easy to do. Or, if you have already created a profile with us, simply log in and submit your application.</p>
<p>Here are 3 top tips to help you submit a successful application:</p>
<ul><li>Make sure your CV is up-to-date and highlights the transferable skills and experience you can bring to this role.</li><li>We would encourage you to include a cover letter as part of your application. It&rsquo;s your chance to tell us why you would be a brilliant addition to our team.</li><li>Take your time with your application and check there are no errors before final submission</li></ul>
<br>
Once you have submitted your application, we will be in touch as soon as possible with next steps.<br>
To find out more about Subsea7 visit our website here</div></div></div><p></p>

Port Engineer

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  We have an exciting opportunity to share from our group company, Fly Jinnah - Pakistan's newest airline. We are currently seeking skilled A320 Type-rated Foreign/Expat pilots to join our Pilots team on a fixed-term contract.
  <br/>
  <br/>
 </strong>
 <strong>
  Contract Specification
 </strong>
 : Only open for eligible foreign nationals.
 <br/>
 <br/>
 <strong>
  Contract Duration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   24-months fixed period contract renewable on mutual agreement for further period.
  </li>
  <li>
   Approx 3 months initial training followed by 21 months of flying duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights.
  </li>
  <li>
   Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
  </li>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
  </li>
  <li>
   Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
  </li>
  <li>
   Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
  </li>
  <li>
   Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Appropriate ATPL License is a must.
  </li>
  <li>
   He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
  </li>
  <li>
   Basic Airport, security procedures and regulations training is an advantage.
  </li>
  <li>
   Crew Resources Management Training is considered an advantage.
  </li>
  <li>
   IATA principles &amp; standards relating to security is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   He/she must have completed a minimum of 4000 hours of flying an aircraft,
  </li>
  <li>
   A minimum of 800 hours as PIC on Airbus 320 is required.
  </li>
  <li>
   Possesses acceptable industry knowledge in aircraft systems and operating procedures.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
  </li>
  <li>
   Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
  </li>
  <li>
   Cost-oriented, possesses effective problem-solving and decision-making skills.
  </li>
  <li>
   High accuracy and attention to both results and details.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary And Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Monthly Salary During the Initial Training:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   During the Training period (Until the Final Line Check) you will be paid AED 22,000 (Equivalent to US$6,000) (Net Salary) / per month (Pro-rated for the part of the month) plus Per diem.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monthly Salary after Training / Final Line Check: (For Up to 60 Block hours in a month)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AED 33,800 (Equivalent to US$ 9,200) / per month (Net Salary) plus Per Diem
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Flying Pay Above 60 Block Hours In a Month
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Every block hour above 60 Block hours in a month will be paid @ AED. 475 (Equivalent to US$ 130)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Per Diem
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AED 184 (Equivalent of US$ 50) per day (On an average of US$ 1,500 per month), will be paid towards food and other miscellaneous expenses.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accommodation
  <br/>
  <br/>
 </strong>
 <strong>
  Salary and Benefits (contd.)
  <br/>
  <br/>
 </strong>
 You will be provided with suitable hotel accommodation on a Bed &amp; Breakfast basis at the base of operation and layover stations for the full duration of the contract. In addition, personal laundry at the Hotel &ndash; 4 pieces of clothes per day.
 <br/>
 <br/>
 <strong>
  Transportation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will be provided with suitable ground transportation from Accommodation to and from Airports/Office for all rostered flight duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The company shall arrange and pay for economy class tickets at the commencement and end of the contract along with up to 50 kilos of baggage allowance.
  </li>
  <li>
   Unlimited standby tickets on Air Arabia group network during the contract period.
  </li>
  <li>
   After completion of 6 months, you will be eligible for MYID travel benefits.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Uniforms / Laundry
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will be provided with uniforms and laundry service for the duration of the contract.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Roster &amp; Day Off
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are entitled to 30 calendar days of Annual Leave Vacation (ALV) per completed year of service (accruing at 2.5 days per month).
  </li>
  <li>
   Paid vacation is granted following the successful completion of initial training and Line Flying release in the UAE, as well as upon the start of regular rostered flying duties in Pakistan.
  </li>
  <li>
   Your paid vacation days will be combined with rostered OFF days each month, guaranteeing a minimum of seven consecutive free-of-duty days (Paid Vacation + OFF days) per month
  </li>
 </ul>
</div>


Captain - Fixed-Term Limited Contract UAE (Pakistan)

Careem

<div>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 <br/>
 <br/>
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 <br/>
 <br/>
 <strong>
  <em>
   We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a dynamic and operations-focused individual to join our team in a role dedicated to enhancing the experience and engagement of our Captains. This role is pivotal in ensuring the efficient execution of day-to-day ground operations, with a strong focus on key experience KPIs. The ideal candidate will bring a proactive mindset to identifying and resolving operational issues, while also driving initiatives that foster a vibrant and motivated Captain community. We are looking for a highly dynamic and operations-focused individual to join our team as an Operations Lead in the Experience team. In this pivotal role, you will be instrumental in significantly enhancing the experience and engagement of our Captains, who are at the heart of our operations.
 <br/>
 <br/>
 The Captain Experience Lead will be responsible for designing and executing initiatives that improve Captain satisfaction, retention, and engagement. While based in Pakistan, this role will work closely with the UAE Experience, Operations, and Marketing teams to ensure consistent delivery of a high-quality Captain experience across channels.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 The ideal candidate will have strong communication skills, operational understanding, and empathy for frontline partners, with the ability to manage cross-border collaboration efficiently.
 <br/>
 <br/>
 <ul>
  <li>
   Captain Experience &amp; Engagement
  </li>
  <li>
   Drive the design and execution of programs that enhance Captain satisfaction and engagement for the UAE market.
  </li>
  <li>
   Partner with UAE operations, marketplace, and communication teams to ensure all Captain touchpoints reflect Careem&rsquo;s standards of empathy, support, and transparency.
  </li>
  <li>
   Build mechanisms to continuously capture Captain feedback and translate it into actionable insights and process improvements.
  </li>
  <li>
   Enhance the overall customer experience by uplifting the quality of service provided by Captains through training, behavior programs, and feedback-driven initiatives.
  </li>
  <li>
   Insights &amp; Continuous Improvement
  </li>
  <li>
   Analyze Captain feedback, complaints, and behavioral data to identify key drivers of satisfaction and attrition.
  </li>
  <li>
   Collaborate with analytics and ops teams to measure the impact of experience initiatives through defined KPIs (NPS, retention, engagement).
  </li>
  <li>
   Prepare reports and recommendations for the UAE leadership team based on insights and performance data.
  </li>
  <li>
   Collaboration &amp; Alignment
  </li>
  <li>
   Act as a bridge between the Pakistan-based support functions and UAE market teams, ensuring alignment on priorities, communications, and outcomes.
  </li>
  <li>
   Support the UAE Care team on escalations, captain feedback reviews, and policy implementation when required.
  </li>
  <li>
   Contribute to quarterly business reviews and cross-functional planning for Captain Experience improvements.
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  </li>
 </ul>
 <strong>
  What You'll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Operations, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   3+ years of experience in customer or partner experience, operations, or community engagement.
  </li>
  <li>
   Experience working in a remote or regional support setup preferred.
  </li>
  <li>
   Strong analytical and problem-solving abilities, with comfort using data to make decisions.
  </li>
  <li>
   Excellent written and verbal communication in English and Urdu.
  </li>
  <li>
   Strong stakeholder management and project execution skills.
  </li>
  <li>
   Empathy-driven mindset and passion for improving both Captain and customer experience.
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   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;ll Provide You
  <br/>
  <br/>
 </strong>
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
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 <ul>
  <li>
   Work and learn from great minds by joining a community of inspiring colleagues.
  </li>
  <li>
   Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  </li>
  <li>
   Explore new opportunities to learn and grow every day.
  </li>
  <li>
   Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  </li>
  <li>
   Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
  </li>
 </ul>
</div>


Operations Experience Lead

McNaughton-McKay Electric Company

<div><p><b>CAP Coordinator</b></p><p>
The Cap Coordinator will provide on-site support of customer&rsquo;s inventory at various account locations and to proactively pursue new business in partnership with the Account Manager.</p><p>
<b>Key Responsibilities include:</b></p><p>
Oversees specific CAP account territory / responsible for all CAP-related business &amp; operational issues:</p><ul><li>
Drives to customer sites; delivers and stocks order per account specifications. Plans route and independently schedules work flow. Keeps on-site bins clean and uncluttered.</li><li>
Completes physical inventory for predetermined items at CAP site; creates a replenishment order to restock bins and maintain set inventory levels. Monitors inventory usage in order to make suggestions for changing reorder points
</li><li>Maintains log of activities pertaining to CAP including an up-to-date Customer contact list
</li><li>Follows guidelines for order filling, stocking, receiving and delivery as set by the Warehouse Manager.</li><li>
Verifies the order writing and pulling process with Inside Sales and the Warehouse</li><li>
Communicates through various channels (in person, written, email, fax, telephone) when placing orders with the customer and internal departments (sales, inside sales, warehouse, returns, etc.)
</li><li>Maintains the Master Refill Document spreadsheet.</li></ul><p>
Maintains constant communication with Account Managers, (status of the account, projects, problems) and participates in sales calls.</p><p>
Responsible for consignment agreement compliance, (quarterly cycle counts, semi-annual physical inventory and review of items to be purchased or returned).</p><p>
Oversees and executes in the initial reorganization project with:</p><ul><li>
The physical movement of inventory</li><li>
Shelf set-up</li><li>
Data collection</li><li>
Part number cross reference research</li><li>
The labeling of bins and shelves</li></ul><p>
Pursues new business opportunities through sales initiatives within the CAP group and by monitoring items supplied by competitors and determining the ability to convert items to Mc-Mc products. Other business getting activities such as repair, tools, circuit boards.</p><p>
Maintains delivery vehicle and coordinates necessary repairs and maintenance.</p><p>
Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products. Typically bends stoops and/or crouches on a regular basis from various heights to stock or deliver product to a customer.</p><p>
Assists in all other area of CAP operations as needed.</p><p>
Respects various safety standards at all customer facilities</p><p>
Assists in creating, implementing and revising work procedures and instructions.</p><p><b>
Knowledge/Skills/Abilities to be successful include</b>:</p><ul><li>
High school diploma required; Associate&rsquo;s degree preferred or demonstrated progression toward degree completion
</li><li>2+ years of Sales experience usually obtained through Mentoring program, Counter Sales or Inside Sales support position with knowledge of Mc-Mc products and warehouse operations.</li><li>
Proven multi-tasking organizational skills.</li><li>
Intermediate skills with Microsoft Office products (including Word and Excel) and Trend</li><li>
Excellent written and oral communication skills.</li><li>
Ability to independently obtain objectives and be self-directed.</li><li>
Valid chauffeur&rsquo;s license and driver&rsquo;s license for Region of business operation with a good driving record.</li></ul></div><p></p>

CAP Coordinator

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