pre sales consultant

Finexcore

<div><div><p><b>Role: </b><b>Pre-Sales Functional</b> <b>Consultant
</b></p><p><b>Location: </b><b>Hyderabad &ndash; Work from Office</b></p>
<p><b>Role Summary</b></p>
<p>We are looking for a Pre-Sales Consultant with strong lending domain expertise to support sales pursuits by understanding customer requirements, preparing and delivering impactful presentations, and identifying appropriate solutions. The ideal candidate will bridge business needs and functional solutions in the lending space.</p>
<p><b>Key Responsibilities</b>:</p>
<ul><li><b>Pre-Sales &amp; Solutioning</b>
<ul><li>Engage with prospects to <b>understand Corporate lending business requirements</b> across products such as agency lending, syndication, participation, bilateral, microfinance, Islamic,etc.</li>
<li>Analyze client pain points and <b>identify suitable solutions</b> aligned with business and technical capabilities.</li>
<li>Support sales teams in <b>RFP/RFI responses</b>, solution design, and proposal development.</li>
</ul></li><li><b>Presentation &amp; Client Engagement</b>
<ul><li>Prepare high-quality <b>pre-sales presentations</b>, demos, and solution decks tailored to client needs.</li>
<li>Deliver <b>client-facing presentations</b>, solution walkthroughs, and capability demonstrations.</li>
<li>Effectively articulate value propositions, differentiators, and business benefits.</li>
</ul></li><li><b>Collaboration &amp; Knowledge Support</b>
<ul><li>Work closely with sales, product, and delivery teams to ensure solution feasibility.</li>
<li>Provide domain inputs for <b>pricing, effort estimation, and scope definition</b>.</li>
<li>Stay updated on <b>lending industry trends, regulations, and best practices</b>.</li>
</ul>
</li></ul><p><b>Required Skills &amp; Experience</b>:</p>
<ul><li><b>Domain Expertise</b>
<ul><li>Strong understanding of the <b>Corporate</b> <b>lending business</b>, including:
<ul><li>Loan Origination Systems (LOS)</li>
<li>Loan Management/Servicing Systems (LMS)</li>
<li>Credit assessment, underwriting, disbursements, repayments, and collections</li>
</ul></li><li>Familiarity with banking/lending regulations and compliance is a plus.</li>
</ul></li><li><b>Pre-Sales &amp; Presentation Skills</b>
<ul><li>Proven experience in <b>pre-sales or solution consulting</b> roles.</li>
<li>Strong <b>presentation preparation and delivery skills</b> for senior stakeholders.</li>
<li>Ability to translate complex concepts into clear, business-friendly messaging.</li>
</ul></li><li><b>Solution Identification</b>
<ul><li>Experience in <b>mapping business requirements to solutions</b> (products, platforms, or services).</li>
<li>Ability to define high-level solution architectures and functional flows.</li>
</ul></li><li><b>Experience &amp; Education</b>
<ul><li>5 &ndash; 10 years of experience in <b>Corporate lending, banking, or financial services</b>, with at least 2&ndash;3 years in a <b>pre-sales or solutioning role</b>.</li>
<li>Bachelor&rsquo;s degree in Business, Finance, Engineering, or a related field.</li>
<li>MBA or Finance/Banking certifications are a plus</li>
</ul>
</li></ul><p><b>Relevant Experience:</b> 2+ Years</p>
</div><p></p><div><div><div><div><b>Job Category: </b>Full Time
</div><div><b>Job Type: </b>Full Time
</div><div><b>Job Location: </b>Hyderabad</div></div></div></div></div>

Pre-Sales Functional Consultant

<div><div><p><b>Role: </b><b>Pre-Sales Technical</b> <b>Consultant
</b></p><p><b>Location: </b><b>Hyderabad &ndash; Work from Office</b></p>
<p><b>Role Summary</b></p>
<p>We are seeking a Pre-Sales Technical Consultant with strong expertise in the Corporate Lending domain to support sales and business development teams. The role bridges business needs and technical solutions, working closely with clients to design, demonstrate, and articulate Corporate Lending technology solutions that address their functional and technical requirements.</p>
<p><b>Key Responsibilities</b>:</p>
<ul><li><b>Pre-Sales &amp; Client Engagement</b>
<ul><li>Engage with prospects to <b>understand corporate lending business requirements</b> across products such as agency lending, syndication, participation, bilateral, microfinance, Islamic,etc.</li>
<li>Partner with Sales, Product, and Delivery teams to support pre-sales activities across lending solutions (Retail, SME, Corporate, Digital Lending, LOS/LMS).</li>
<li>Engage with prospective clients to understand business challenges, lending workflows, and regulatory needs.</li>
</ul></li><li><b>Solution Design &amp; Demonstration</b>
<ul><li>Design end-to-end technical solutions aligned with client lending use cases.</li>
<li>Conduct product demos, Proof of Concepts (POCs), and technical presentations.</li>
<li>Translate business requirements into functional and technical solution architectures.</li>
<li>Respond to RFPs/RFIs/RFQs with detailed technical and functional inputs.</li>
</ul></li><li><b>Lending Domain Expertise</b>
<ul><li>Provide subject matter expertise across lending lifecycle</li>
</ul></li><li><b>Technical &amp; Architectural Support</b>
<ul><li>Collaborate with engineering teams to validate feasibility, integrations, and architecture.</li>
<li>Support solution sizing, estimations, and implementation approach.</li>
<li>Ensure alignment with client IT ecosystems (core banking systems, CRMs, data platforms, APIs).</li>
</ul>
</li></ul><p><b>Required Skills &amp; Experience</b>:</p>
<ul><li><b>Experience</b>
<ul><li>5 &ndash; 10+ years of experience in Pre-Sales Technical Consulting.</li>
<li>Strong experience in lending platforms, fintech solutions, or banking technology.</li>
<li>Proven track record supporting enterprise or mid-market sales cycles</li>
</ul></li><li><b>Domain Knowledge</b>
<ul><li>Deep understanding of lending business processes</li>
<li>Familiarity with digital lending, automation, and workflow-driven solutions.</li>
<li>Exposure to risk, credit scoring, and decisioning systems is a plus.</li>
</ul></li><li><b>Technical Skills</b>
<ul><li>Ability to understand and explain system architecture, APIs, integrations, and data flows.</li>
<li>Experience with cloud platforms (AWS, Azure, GCP) is an advantage.</li>
<li>Comfortable working with technical teams and reviewing solution designs.</li>
</ul></li><li><b>Soft Skills</b>
<ul><li>Strong communication and presentation skills.</li>
<li>Ability to explain complex technical concepts to non-technical audiences.</li>
<li>Client-focused mindset with strong problem-solving skills.</li>
<li>Comfortable working in fast-paced, deadline-driven sales environments.</li>
</ul></li><li><b>Education</b>
<ul><li>Bachelor&rsquo;s degree in engineering, Computer Science, or a related field.</li>
<li>MBA or Finance/Banking certifications are a plus.</li>
</ul>
</li></ul><p><b>Relevant Experience:</b> 2+ Years</p>
</div><p></p><div><div><div><div><b>Job Category: </b>Full Time
</div><div><b>Job Type: </b>Full Time
</div><div><b>Job Location: </b>Hyderabad</div></div></div></div></div>

Pre-Sales Technical Consultant

Zycus Infotech

<p></p><div><div><div><div><div><div><p><b>About Us</b></p><div><div><div>
Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.</div><div>
At the core of Zycus&rsquo; platform is <b>Merlin AI</b>, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle&mdash;from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.</div><div>
Zycus is consistently recognized by top industry analysts such as <b>Gartner, Forrester, and IDC</b> for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.</div><div>
With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership&mdash;shaping the future of intelligent procurement.</div><div></div><div><b><br>
We Are An Equal Opportunity Employer:</b></div><div>
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.</div></div></div></div></div></div></div></div>
<div><div><div><div><p><b>Job Description</b></p><div><div><div>
We are seeking an experienced Presales Solutions Consultant to join our Middle East Sales team. You&rsquo;ll be a key partner to our sales organisation, helping prospective customers understand the value of Zycus solutions through expert advice, tailored demonstrations, and thought leadership.</div><div>
You will work with procurement, finance, and IT stakeholders across mid-to-large enterprises, guiding them through the solution evaluation process and ensuring our technology is aligned with their strategic objectives.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Partner with the sales team to understand client requirements and design tailored solution approaches.</li>
<li>Deliver engaging product demonstrations, presentations, and proof-of-concepts to showcase Zycus&rsquo; value proposition.</li>
<li>Provide expert input during RFP/RFI responses and address technical and functional queries.</li>
<li>Stay up-to-date with product developments, market trends, and competitive offerings in the Middle East procurement technology space.</li>
<li>Build strong relationships with C-level executives, procurement leaders, and technical teams.</li>
<li>Contribute to sales collateral such as presentations, case studies, and solution overviews.</li>
<li>Represent Zycus at local and regional industry events, conferences, and webinars.</li></ul></div></div><p><b>
Job Requirement</b></p><div><div><div><b>
EXPERTISE AND QUALIFICATIONS</b></div><ul>
<li>5+ years of Presales / Solution Consulting experience in SaaS, procurement, or related enterprise software.</li>
<li>Solid understanding of procurement processes, best practices, and industry standards.</li>
<li>Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.</li>
<li>Proven track record supporting complex sales cycles and contributing to deal closures.</li>
<li>Self-motivated and collaborative, with strong problem-solving skills.</li>
<li>Willingness to travel within the Middle East for client meetings and events.</li></ul><h2 class="jobSectionHeader"><b>
Why You Should Work With Zycus as a Pre-Sales Consultant</b></h2><ul>
<li><b>Work on a Market-Leading Platform</b><br>
Zycus is consistently recognized by <b>Gartner, Forrester, and IDC</b> as a leader in Source-to-Pay. As a Pre-Sales Consultant, you&rsquo;ll represent a platform that is already trusted by Fortune 1000 enterprises &mdash; giving you credibility from the very first customer conversation.</li>
<li><b>Solve Complex, Enterprise-Scale Problems</b><br>
You won&rsquo;t be running scripted demos. You&rsquo;ll work closely with CIOs, CPOs, and transformation teams to design solutions for complex, global procurement challenges &mdash; influencing deal strategy, architecture, and value articulation.</li>
<li><b>Be at the Center of Winning Deals</b><br>
Pre-Sales at Zycus is a strategic role. You partner tightly with Enterprise Sales, Product, and Customer Success to shape deals, respond to high-value RFPs, and directly impact large, multi-year enterprise wins.</li>
<li><b>Deepen Your Expertise in AI &amp; Procurement Transformation</b><br>
Zycus is an AI-first procurement platform, not bolt-on AI. You&rsquo;ll build hands-on expertise in AI-driven workflows, analytics, and automation &mdash; skills that are highly valued across the enterprise software market.</li>
<li><b>Grow Your Career, Not Just Your Skillset</b><br>
You&rsquo;ll work with global customers, gain exposure across industries, and have clear growth paths into <b>Principal Consultant, Solution Architect, Product, or Sales Leadership</b> roles.</li></ul></div></div></div></div></div></div></div><p></p>

Solution Consultant - Middle East

Skill Quotient Technologies Inc

<p><b>Job Summary</b></p><p>We are seeking an experienced and results-driven Pre-Sales Consultant with strong expertise in E-Invoicing solutions to support business development activities in Dubai, UAE. The ideal candidate will work closely with Sales, Product, and Technical teams to design, demonstrate, and propose compliant e-invoicing solutions aligned with regional regulatory frameworks (e.g., UAE VAT regulations, Peppol standards, and global e-invoicing mandates). This role requires strong functional knowledge, technical understanding, and the ability to engage with CFOs, Finance Teams, IT Heads, and decision-makers.</p><p><b>Key Responsibilities</b></p><p><b>Pre-Sales &amp; Solutioning</b></p><ul><li>Partner with the Sales team to understand client requirements and develop tailored e-invoicing solutions.</li><li>Conduct product demonstrations, workshops, and proof-of-concepts (POCs).</li><li>Prepare solution architecture, technical proposals, and RFP/RFI responses.</li><li>Design end-to-end e-invoicing workflows including ERP integrations (SAP, Oracle, Microsoft Dynamics, etc.).</li><li>Provide effort estimations and implementation scoping.</li></ul><p><b>Regulatory &amp; Compliance Expertise</b></p><ul><li>Ensure solutions comply with UAE VAT regulations and FTA guidelines.</li><li>Provide advisory on global e-invoicing mandates (e.g., KSA ZATCA, EU Peppol, India IRP, etc.).</li><li>Stay updated with regulatory changes in the GCC and international markets.</li></ul><p><b>Stakeholder Engagement</b></p><ul><li>Present solutions to C-level executives and finance leadership.</li><li>Act as the subject matter expert (SME) during client meetings.</li><li>Collaborate with Product and Delivery teams to align solutions with business needs.</li></ul><p><b>Documentation &amp; Support</b></p><ul><li>Develop solution documentation, architecture diagrams, and business process flows.</li><li>Support commercial negotiations with technical clarifications.</li><li>Provide handover documentation to implementation teams post deal closure.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Finance, Accounting, or related field.</li><li>5+ years of experience in Pre-Sales, Solution Consulting, or Functional Consulting.</li><li>Strong background in E-Invoicing platforms and digital tax compliance solutions.</li><li>Knowledge of API integrations, XML/UBL formats, and Peppol frameworks.</li><li>Understanding of VAT and tax compliance frameworks in UAE/GCC.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working in the Middle East market.</li><li>Knowledge of KSA Phase 1 &amp; Phase 2 (ZATCA) compliance.</li><li>Strong presentation and communication skills.</li><li>Ability to translate business requirements into technical solutions.</li><li>Experience working with cloud-based SaaS platforms.</li></ul><p><b>Key Competencies</b></p><ul><li>Client-centric mindset</li><li>Strong analytical and problem-solving skills</li><li>Excellent presentation &amp; communication skills</li><li>Commercial awareness</li><li>Ability to work in a fast-paced, target-driven environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED8,000.00 - AED20,000.00 per month</p><p>Experience:</p><ul><li>E-invoicing : 2 years (Required)</li></ul>

E-Invoicing Consultant

Hexagon Asset Lifecycle Intelligence

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Hexagon&rsquo;s Asset Lifecycle Intelligence division(Hexagon) is seeking a Team Lead, Industry Consultant.
 <br/>
 <br/>
 The Pre-Sales Technical Lead reports directly to the Director of Pre-Sales and plays a pivotal role in driving strategic pre-sales engagement across the asset lifecycle for industrial facilities. This position requires a broad understanding of the different phases of the asset lifecycle&mdash;ranging from design to operations&mdash;and the ability to collaborate with Sales, coordinate internal teams, assess opportunities, and identify process gaps. The goal is to enhance customer digital maturity by aligning current work processes with Hexagon&rsquo;s ALI (Asset Lifecycle Intelligence) solutions.
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with the Sales team to understand customer business needs and define tailored account strategies that align with desired outcomes.
  </li>
  <li>
   Conduct in-depth evaluations and assessments of customer business practices, workflows, and technical environments.
  </li>
  <li>
   Develop actionable recommendations leveraging Hexagon ALI Solutions to support digital transformation.
  </li>
  <li>
   Translate customer challenges into solution roadmaps, working closely with Solution Consultants, Industry Consultants, and Product teams.
  </li>
  <li>
   Lead pre-sales engagements including workshops, discovery sessions, solution positioning, value articulation, and proposal development.
  </li>
  <li>
   Provide structured and strategic feedback to influence ongoing product strategy and roadmap development.
  </li>
  <li>
   Support the creation of business and functional requirements in response to RFIs/RFPs.
  </li>
  <li>
   Act as a trusted advisor to clients, guiding them on their digital transformation journeys through Hexagon&rsquo;s capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education / Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Engineering, Business, or equivalent degree.
  </li>
  <li>
   Experience: Approximately 15 years of relevant experience in pre-sales, consulting, or technical leadership roles, particularly within the industrial facilities.
  </li>
  <li>
   Demonstrated success in business development or industry consulting with a focus on digital transformation.
  </li>
  <li>
   Strong understanding of industrial workflows and lifecycle phases across engineering, construction, and operations.
  </li>
  <li>
   Proven ability to interact with all levels of customer stakeholders, including C-level executives.
  </li>
  <li>
   Exceptional communication, interpersonal, and presentation skills.
  </li>
  <li>
   Experience with developing and presenting strategic roadmaps and digital maturity assessments.
  </li>
  <li>
   Fluent in English; Arabic language proficiency is preferred.
  </li>
  <li>
   Comfortable working in a matrixed, multi-national environment.
  </li>
  <li>
   Willingness to travel up to 40% across the EMIA region.
   <br/>
   <br/>
  </li>
 </ul>
 Why Join Hexagon?
 <br/>
 <br/>
 At Hexagon, we foster innovation and invest in our people. In addition to competitive compensation and benefits, we offer a collaborative, international work environment and opportunities for personal and professional growth.
 <br/>
 <br/>
 <strong>
  About Hexagon
  <br/>
  <br/>
 </strong>
 Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
 <br/>
 <br/>
 Hexagon&rsquo;s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
 <br/>
 <br/>
 Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
 <br/>
 <br/>
 Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
 <br/>
 <br/>
 <strong>
  Why work for Hexagon?
  <br/>
  <br/>
 </strong>
 At Hexagon, if you can see it, you can do it. Hexagon&rsquo;s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
 <br/>
 <br/>
 <ul>
  <li>
   In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Everyone is welcome
  <br/>
  <br/>
 </strong>
 At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome&mdash;as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
 <br/>
 <br/>
 Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
 <br/>
 <br/>
</div>


Team Lead, Industry Consulting

CallMiner

<div><p><b>Job Summary</b></p><p>
Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the future of Customer Experience. Our AI-powered solutions enable Customers to manage all aspects of their business more efficiently &amp; effectively, while optimizing their Customers&rsquo; experiences.
</p><p>As an integral part of the CallMiner Sales Team, the Solutions Consultant plays a pivotal role in driving successful sales outcomes. You will partner closely with Sales Directors to understand Prospect needs, design and deliver high-impact solution strategies, and guide prospective Customers through every technical and functional stage of the pre-sales process.</p><p>
This includes leading consultative discovery conversations, adapting live demonstrations to align with evolving Prospect priorities, and conducting proof-of-concepts that validate our solution in real-world scenarios. You will leverage Prospect data to craft compelling ROI stories that quantify the business value of adopting the CallMiner platform, and you will contribute to competitive and strategic positioning through accurate and persuasive responses to RFP/RFI/RFQ requests.</p><p>
With CallMiner&rsquo;s expanding use of generative AI &mdash; including GPT-like interfaces in our Analyze product and virtual agents leveraging LLMs &mdash; you will be expected to both understand and showcase AI-driven capabilities in a way that connects technical innovation directly to business outcomes.</p><p>
This role is ideal for someone who thrives on product mastery, curiosity, and adaptability, blending business consulting skills with hands-on technical fluency to deliver value that wins complex enterprise deals.</p><p></p><p><b>
Responsibilities</b></p><ul>
<li>
Own the functional solution strategy for assigned deals, partnering with Sales Directors to design winning approaches that align product capabilities to Prospect needs and business goals to achieve 100% of sales targets.
</li><li>Serve as a trusted advisor during the full pre-sales cycle, building credibility as the subject matter expert on CallMiner&rsquo;s functional capabilities.</li>
<li>Lead consultative discovery sessions to uncover business drivers, challenges, and success criteria, capturing details that inform both solution design and ROI modeling.</li>
<li>Deliver dynamic, real-time product demonstrations that adapt to evolving Prospect priorities during live discussions, connecting features directly to measurable business outcomes.</li>
<li>Plan, execute, and manage proof-of-concepts (POCs) including technical setup, data analysis, content creation, and tailored demonstrations that validate Customer requirements.</li>
<li>Leverage Prospect data to build compelling ROI stories that quantify the operational and financial impact of the CallMiner solution.</li>
<li>Create, refine, and customize demonstration content (including videos) and use-case scenarios for targeted verticals, market segments, and emerging product capabilities.</li>
<li>Confidently demonstrate and explain generative AI/LLM-driven features (e.g., GPT-like interfaces, AI-powered virtual agents) in a business-outcome-focused manner.</li>
<li>Prepare accurate, persuasive, and deadline-compliant responses to RFP, RFI, and RFQ requests.</li>
<li>Maintain a high level of product expertise, proactively learning new features, release updates, and best practices ahead of formal training or documentation.</li>
<li>Work cross-functionally with Product Management to relay Prospect feedback and feature requests that influence roadmap decisions.</li>
<li>Support marketing and awareness efforts by participating in industry conferences, trade shows, webinars, and thought leadership events as a solutions expert.</li>
Maintain accurate records of Prospect interaction, discovery notes, and solution design in CRM and related sales tools.<br>
<li>
</li></ul><p><b>Requirements</b></p><p><b>
Requirements</b></p><ul>
<li>
5+ years&rsquo; experience in software pre-sales, solutions consulting, business consulting, AI-driven automation, or analytics, with a track record of influencing enterprise-level technology buying decisions.</li>
<li>Demonstrated ability to adapt and pivot during live Customer engagements, actively tailoring demonstrations to address evolving Prospect needs and priorities.</li>
<li>Strong business consultative skills &mdash; able to uncover business drivers, link product functionality (including AI-driven features) to measurable business impact/ROI, and confidently tell the value story to both technical and executive stakeholders.</li>
<li>Solid technical acumen to navigate SaaS platforms in real time, configure product environments for POCs, and guide Prospects through functional workflows.</li>
<li>Knowledge of and hands-on experience with generative AI technologies (e.g., GPT-like interfaces, large language models, conversational AI) including the ability to configure and present AI-driven capabilities such as virtual agents and automated insights in Customer demos and proof-of-concepts.</li>
<li>Comfort explaining AI/LLM concepts in clear business terms and linking them to Customer use cases and outcomes in contact center, CX, and analytics contexts.</li>
<li>Self-starter with high curiosity and proven ability to independently master complex software solutions beyond formal training resources.</li>
<li>Excellent presentation, facilitation, and communication skills &mdash; both verbal and written &mdash; with experience leading Customer-facing meetings.</li>
<li>Skilled at building and managing proof-of-concepts, analyzing Prospect data, and developing ROI models.</li>
<li>Strong organizational skills with the ability to manage multiple deals, priorities, and deadlines without close supervision.</li>
<li>Proficiency in Microsoft Excel and familiarity with basic query languages, Boolean search operators, and data analysis (SQL a plus).</li>
<li>Bachelor&rsquo;s degree in Business, Computer Science, Linguistics, or related field; equivalent experience considered.</li>
<li>Ability to travel (up to 50%) for Prospect / Customer meetings, company gatherings, and industry conferences.</li>
</ul><p></p><p><b>
Other Skills (Beneficial)</b></p><ul>
<li>
Exposure to contact center operations, CX automation, CCaaS, business intelligence platforms, or speech analytics.</li>
<li>Industry experience in one or more: Collections, Financial Services, Healthcare, Performance Marketing, BPO.</li>
<li>Multilingual capabilities (Spanish, French, or others).</li>
Experience creating or optimizing virtual agents, chatbots, or conversational AI workflows.<br>
<li>
</li></ul><p><b>Benefits</b></p><p><b>
About CallMiner</b></p><p>
Does the possibility of using artificial intelligence to improve human connection excite you? We agree!</p><p>
CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise, CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimization, performance gains, customer engagement, and enterprise-wide automation. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel &amp; hospitality. To learn more about what CallMiner has to offer, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, X, YouTube, and Facebook.</p><p>
CallMiner's core set of values &ndash; from maniacal customer focus and radical candor to team mentality and transparency &ndash; serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.</p><p>
Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.</p><p><b>
Benefits + Perks</b></p><p>
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.</p><p>
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.</p></div>

Solutions Consultant

All Things Baby

<p><b>Job Description:</b> Customer Relations</p><p><b>Customer Engagement (Pre &amp; Post Sales)</b></p><p><b>Role Overview:</b><br/>Manage the end-to-end customer journey from initial enquiry to post-purchase support&mdash;ensuring a seamless, reliable, and positive experience for parents and caregivers.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound pre-sales queries via phone, email, and digital channels, guiding customers on appropriate product selection</li><li>Ensure high levels of customer satisfaction, retention, and repeat engagement</li><li>Maintain accurate and up-to-date customer records in the CRM system</li><li>Collaborate with the sales team to support conversions and upsell opportunities</li><li>Manage post-sales queries including order tracking, returns, exchanges, and refunds</li><li>Resolve customer complaints and escalations professionally within defined SLAs</li><li>Coordinate with internal teams such as operations, logistics, and warehouse for timely issue resolution</li><li>Capture customer feedback and share insights to improve processes and service quality</li></ul><p><b>Requirements:</b></p><ul><li>4 years of experience in pre-sales, post-sales, customer support, or inside sales</li><li>Strong communication, problem-solving, and relationship management skills</li><li>Experience in ecommerce or consumer products is preferred</li><li>Detail-oriented, customer-focused, and comfortable working in a fast-paced environment</li></ul><p>Job Type: Full-time</p><p>Pay: ₹45,000.00 - ₹50,000.00 per month</p><p>Work Location: In person</p>

Customer Relations | Premium Luxury Retail - Lower Parel

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