ai business analyst product owner Jobs in Hyderabad India

ai business analyst product owner

director of product management Jobs in Hyderabad India

director of product management

principal performance engineer Jobs in Hyderabad India

principal performance engineer

product manager ii Jobs in Hyderabad India

product manager ii

product manager ll Jobs in Hyderabad India

product manager ll

principal product manager

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Bengaluru, Karnataka, India; Hyderabad, Telangana, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 5 years of experience in product management or related technical role.
 </li>
 <li>
 2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in product management building enterprise software products specifically in Configure, Price, Quote (CPQ), Contract Life-cycle Management, Subscription Management and Cloud platform solution selling.
 </li>
 <li>
 Experience in product management, including providing product goal, strategy development, data-influenced product planning, prioritization and directing product launches from conception through launch with a focus on enterprise software or cloud services.
 </li>
 <li>
 Understanding product catalog systems in a B2B setting with a track record of successfully launching and managing enterprise software products.
 </li>
 <li>
 Excellent investigative and problem-solving skills, with the ability to translate complex business requirements into actionable product plans.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
 
 
 In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
 
 
 One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
 
 
 As a Product Manager for Google Cloud, you will lead key initiatives as part of Product Main. This role defines and executes the product goal, strategy, roadmap, and implementation for a global Product Catalog, thereby ensuring streamlined and compliant processes. You will be at the forefront of innovation, influencing the cloud platform strategy, and engaging closely with cross-functional teams, including engineering, core products and platforms, sales, finance, and operations, to enhance catalog capabilities and facilitate Cloud business strategies.
 
 
 In this role, you will leverage your domain knowledge and product expertise to develop comprehensive, end-to-end understanding of a product's life-cycle platform solutions. Your primary objective will be to facilitate the scalability of the Cloud business.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Set the roadmap, gather requirements, identify risks, and work with all the stakeholders to deliver Product Catalog for Google Cloud Sales and Product/Platform teams.
 </li>
 <li>
 Launch new products and features, test their performance, and iterate quickly. Drive positioning and launch strategy for our solutions.
 </li>
 <li>
 Develop innovative solutions to hard problems by collaborating as needed across regions, areas, and functions.
 </li>
 <li>
 Own PRD's (product requirement documents), build detailed enablement content for new solutions.
 </li>
 <li>
 Understand how users and customers derive value from Cloud business platform solutions, establishing domain expertise inside and outside Google on customer use cases and requirements.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Product Manager, Google Cloud, Product Catalog

Microsoft

<div>
 
 Overview
 
 
 
 The Response UX team owns the user experience of the Microsoft 365 Copilot response across all surfaces and we are on a mission to craft the next generation of AI‑first interaction patterns for millions of users. We design and deliver how Copilot reasons, responds, explains, cites and interact - ensuring that every Copilot experience is high quality, trustworthy and grounded.
 
 
 You will be part of a high agency, fast‑paced experimentation‑driven culture focused on raising the quality bar for AI responses, crafting new interaction paradigms, and shaping the user&rsquo;s mental model for how Copilot behaves across the M365 ecosystem.
 
 
 Response UX sits at the heart of the Microsoft 365 Copilot chat, we partner deeply with designers, engineers, applied scientists and user researchers across the company. We embrace a geo‑distributed, inclusive team culture where everyone feels connected, supported, and empowered. We invest heavily in team health, mentorship, and growth for PMs.
 
 
 
 Responsibilities
 
 
 
 We are looking for a curious, customer‑obsessed and AI forward Product Manager who is passionate about building model driven, multi-modal user experiences, defining UX quality systems, and shaping Copilot&rsquo;s chat's response behavior across various surfaces. This is a highly cross‑functional, high‑ownership role where you will drive initiatives that define:
 
 
 <ul>
 <li>
 How Copilot responses transition from text only to multi-modal.
 </li>
 <li>
 How do we improve and evaluate response UX quality.
 </li>
 <li>
 How do we facilitate task completion.
 </li>
 <li>
 You will work across product, engineering, design, and applied science to build systems that scale to millions of users&mdash;and shape the UX patterns that differentiate Microsoft 365 Copilot from competition.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Define the strategy, roadmap and success measurement for features within the Copilot response experience.
 </li>
 <li>
 Drive experimentation, including hypothesis‑driven A/B tests, relevance improvements
 </li>
 <li>
 Translate customer feedback, telemetry insights, and competitive analysis into clear product decisions.
 </li>
 <li>
 Partner with design and engineering to build high‑quality, multimodal response patterns grounded in user needs.
 </li>
 <li>
 Operationalize response evaluations, quality systems and safety guardrails.
 </li>
 <li>
 Partner closely with M365 app teams (Word, Excel, PPT, Outlook, Teams, Loop, etc.)
 </li>
 <li>
 Simplify complex technical areas (LLMs, grounding, ranking, multimodal pipelines) into crisp narratives for decision‑making.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 4+ years of experience in Product Management for large‑scale customer facing systems.
 </li>
 <li>
 Experience in UX design and front-end engineering systems.
 </li>
 <li>
 High degree of user empathy, design intuition and creativity.
 </li>
 <li>
 Experience in LLM based product prototyping, development and evaluation systems.
 </li>
 <li>
 Ability to drive alignment in large, matrixed organizations.
 </li>
 <li>
 Excellent written and verbal communication.
 
 
 </li>
 </ul>
 Microsoft Culture
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our values - respect, integrity and accountability, guide everything we do. We are committed to an inclusive, supportive environment where everyone can thrive.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Product Manager ll

<div>
 
 Overview
 
 
 
 Do you enjoy creating analysis and insights that solve whitespace problems? Are you passionate about hyperscale cloud services, using data to drive decisions, and helping to foster a data culture across teams?  Can you envision telling the story of the core platform behind the world&rsquo;s leading productivity service&mdash;one that serves millions of users&mdash;all through the lens of data and metrics?
 
 
 If yes, the ODSP team is just the place for you. This Senior Product Manager role is uniquely positioned at the intersection of product management, business decisions, and data with high leadership visibility. The PM in this role will be working with leadership to make critical strategic decisions and promote data use to understand and improve value to the customer at the lowest possible cost. You will collaborate with feature owners, operations, engineers, leaders and create highly available and scalable analytics and insights to drive strategic business decisions and realize your vision. To be successful, you will need to enjoy working with ambiguity, be creative and have a passion for insights. This role requires you to be able to influence senior leaders of all levels- technical and business.
 
 
 You will empower data driven decision making through implementing principles of data mining, data transformation &amp; modelling and analytical skills to define and measure metrics for evaluating the health of the business. In addition to leading analytical tools, you will provide thought leadership for product feature roadmap using insights. The successful candidate will demonstrate business acumen, experience in developing reporting and analytical infrastructures and ability to work effectively with cross-functional teams in a fast-paced environment. You should have excellent business and communication skills to collaborate with business owners to draw insights from data to answer questions to key business decisions.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate: Develop an accountability framework and manage dependencies across a wide array of individuals in partner teams to deliver actionable insights into key business priorities.
 </li>
 <li>
 Innovate: Establish business intelligence tools and analysis that help identify opportunities and manage regular rhythm of business forums to push for actionable insights for leaders. Drive innovations in the way we think about data across the org using traditional BI &amp; modern AI technologies.
 </li>
 <li>
 Create: Guide engineering build telemetry and data pipelines required to generate metrics you identify and design dashboards that allow everyone in the org to view and explore data through self-service tools.
 </li>
 <li>
 Build a &ldquo;data analysis practice&rdquo; with both full- and self-service models for investigations, and a regular engagement rhythm to empower the entire organization with data-driven decisions.
 </li>
 <li>
 Drive excitement, adoption, and satisfaction about the product/service by ensuring that Microsoft stakeholders and partners are well-prepared with the appropriate information, collateral, and messaging.
 </li>
 <li>
 Act as a critical bridge in the team to understand both sides of offerings and investments &ndash; value and costs.
 </li>
 <li>
 Be a single point of contact strategic leader to define the cost saving opportunities to improve gross margin across the ODSP product offerings &amp; infrastructure.
 </li>
 <li>
 Work with data at massive scale. Our Platform is used to power of hundreds of features across Microsoft 365 products, which are used by 100s of millions of users per month.
 </li>
 <li>
 Be a self-starter, learn quickly with a growth mindset and ability to deal with a lot of ambiguity.
 </li>
 <li>
 Collaborate: Develop an accountability framework and manage dependencies across a wide array of individuals in partner teams to deliver actionable insights into key business priorities.
 </li>
 <li>
 Innovate: Establish business intelligence tools and analysis that help identify opportunities and manage regular rhythm of business forums to push for actionable insights for leaders. Drive innovations in the way we think about data across the org using traditional BI &amp; modern AI technologies.
 </li>
 <li>
 Create: Guide engineering build telemetry and data pipelines required to generate metrics you identify and design dashboards that allow everyone in the org to view and explore data through self-service tools.
 </li>
 <li>
 Build a &ldquo;data analysis practice&rdquo; with both full- and self-service models for investigations, and a regular engagement rhythm to empower the entire organization with data-driven decisions.
 </li>
 <li>
 Drive excitement, adoption, and satisfaction about the product/service by ensuring that Microsoft stakeholders and partners are well-prepared with the appropriate information, collateral, and messaging.
 </li>
 <li>
 Act as a critical bridge in the team to understand both sides of offerings and investments &ndash; value and costs.
 </li>
 <li>
 Be a single point of contact strategic leader to define the cost saving opportunities to improve gross margin across the ODSP product offerings &amp; infrastructure.
 </li>
 <li>
 Work with data at massive scale. Our Platform is used to power of hundreds of features across Microsoft 365 products, which are used by 100s of millions of users per month.
 </li>
 <li>
 Be a self-starter, learn quickly with a growth mindset and ability to deal with a lot of ambiguity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree AND 8+ years experience in product/service/program management or software development
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
 </li>
 <li>
 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
 </li>
 <li>
 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Senior Product Manager

Capgemini

<div>
 Capgemini is looking for a passionate and results-driven Product Owner II to join our dynamic team. In this role, you will work closely with business partners to gather and document system requirements, ensuring that our technology solutions align with their needs. As a key member of an Agile team, you will collaborate with developers and testers to guide the design and implementation of system enhancements. Your ability to review completed work and effectively demo solutions to business partners is crucial for ensuring their expectations are met. Your strong communication and organizational skills will be essential as you coordinate efforts across various stakeholders.
 
 
 Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&amp;C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
 
 
 
 Requirements
 
 
 
 
 Total Work Experience
 
 
 
 <ul>
 <li>
 Minimum Required: 4-6 years
 </li>
 <li>
 Preferred: 7-9 years
 
 
 </li>
 </ul>
 
 English Proficiency
 
 
 
 <ul>
 <li>
 Minimum Required: Fluent
 
 
 </li>
 </ul>
 
 Experience Requirements:
 
 
 
 <ul>
 <li>
 Experience in an Agile environment
 </li>
 <li>
 Experience as a Product Owner
 
 
 </li>
 </ul>
 
 Stakeholders Communication &amp; Alignment
 
 
 
 <ul>
 <li>
 Ability to effectively communicate with stakeholders and make informed decisions that impact the team
 
 
 </li>
 </ul>
 
 Prioritization Skills
 
 
 
 <ul>
 <li>
 Competence in prioritizing work items to support business objectives and enabling teams to adapt to changes in goals
 
 
 </li>
 </ul>
 
 Other Critical Skills
 
 
 
 <ul>
 <li>
 Demo / Presentation Skills - Intermediate
 </li>
 <li>
 Written Communication / Requirements - Advanced
 </li>
 <li>
 Preferred experience in Personal Lines Insurance
 
 
 </li>
 </ul>
 
 Software / Tool Skills
 
 
 
 <ul>
 <li>
 Office Suite - Entry Level
 </li>
 <li>
 Rally (or similar tools such as JIRA) - Entry Level
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Competitive compensation and benefits package:
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Comprehensive benefits package
 </li>
 <li>
 Career development and training opportunities
 </li>
 <li>
 Flexible work arrangements (remote and/or office-based)
 </li>
 <li>
 Dynamic and inclusive work culture within a globally renowned group
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Pension Plan
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Performance Bonus
 
 
 </li>
 </ul>
 Note: Benefits differ based on employee level.
 
 
 
 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group &euro;22.5 billion in revenues in 2023.
 
 
 https://www.capgemini.com/us-en/about-us/who-we-are/
</div>

Product Owner II

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L4

Traya

<div>
 This job is provided by apna.co As a Hair Coach, you will be the face of Traya in our Experience Centers. You'll be responsible for
 
 
 guiding customers through their hair treatment journey by providing support, building trust, and
 
 
 ensuring consistency. You will work closely with doctors and the clinic team to deliver a personalized
 
 
 
 And Goal-oriented Customer Experience.Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome walk-in customers and guide them through the scalp analysis and consultation process.
 </li>
 <li>
 Understand customer concerns and explain Traya's treatment philosophy.
 </li>
 <li>
 Assist in interpreting doctor prescriptions and explaining product usage.
 </li>
 <li>
 Motivate customers to remain consistent with the treatment and build long-term engagement.
 </li>
 <li>
 Track progress and provide regular follow-ups to ensure customer satisfaction.
 </li>
 <li>
 Address any customer concerns including side effects, lifestyle habits, or compliance issues.
 </li>
 <li>
 Coordinate with backend teams to reschedule consultations or escalate concerns to doctors.
 </li>
 <li>
 Encourage product reorders and educate customers on the importance of consistency.
 </li>
 <li>
 Maintain clinic hygiene, inventory checks, and data records in coordination with the Clinic
 
 
 </li>
 </ul>
 Manager.
</div>

Sales Executive

Swiggy

<div>
 
 Location:
 
 Employees will work from office and field all 5 days in a week.
 
 
 
 About The Team
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Role Overview
 
 
 
 The Senior Account Manager / Partner Success Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI. This role is critical in driving partner satisfaction, retention, and revenue growth by acting as a trusted growth advisor to restaurant partners.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner Onboarding &amp; Adoption:
 </li>
 <li>
 Own end-to-end post-sales onboarding of our product suite for assigned restaurant partners, including Digital Menu, CRM tools, reservations, and QR-based ordering.
 </li>
 <li>
 Coordinate product setup, POS integration, QR deployment, and account configuration (menu, floor plans, shifts, outlet details).
 </li>
 <li>
 Conduct structured product walkthroughs, demos, and staff training to ensure smooth go-live within defined timelines.
 </li>
 <li>
 Partner Success &amp; Relationship Management:
 </li>
 <li>
 Act as the single point of contact for restaurant partners in the city.
 </li>
 <li>
 Build strong, long-term relationships with owners, decision-makers, and outlet managers.
 </li>
 <li>
 Regularly engage partners through check-ins, reviews, and on-ground visits
 </li>
 <li>
 Driving ROI &amp; Business Growth:
 
 
 </li>
 </ul>
 Help restaurant partners translate
 
 product feature usage into measurable business outcomes
 
 , including:
 
 
 <ul>
 <li>
 Higher AOV / table value through upsell and cross-sell
 </li>
 <li>
 Improved repeat visits using CRM and targeted campaigns
 </li>
 <li>
 Better table utilization and demand shaping
 </li>
 <li>
 Reduced operational friction via QR-led ordering and billing
 
 
 </li>
 </ul>
 Track and communicate ROI metrics such as adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact.
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Reviews:
 </li>
 <li>
 Conduct monthly/quarterly business reviews (MBRs/QBRs) with partners.
 </li>
 <li>
 Analyze partner performance data and recommend actionable improvements.
 </li>
 <li>
 Identify early warning signs of churn and proactively resolve issues
 </li>
 <li>
 Expansion &amp; Feature Adoption Support
 </li>
 <li>
 Identify opportunities to increase depth of usage across available product features.
 </li>
 <li>
 Train restaurant staff on new workflows and ensure adoption remains stable despite staff churn through repeat training and SOPs.
 </li>
 <li>
 Support expansion across multiple outlets by demonstrating value and best practices.
 </li>
 <li>
 Work closely with Sales and City teams to enable renewals and portfolio expansion through strong post-sales outcomes.
 </li>
 <li>
 Product Support &amp; Issue Resolution
 </li>
 <li>
 Act as first-level support for product-related queries and issues.
 </li>
 <li>
 Coordinate with Product, Tech, Ops, and Support teams to resolve bugs, integrations, and workflow challenges.
 </li>
 <li>
 Ensure minimal downtime and a smooth partner experience.
 </li>
 <li>
 Partner Feedback &amp; Continuous Improvement
 </li>
 <li>
 Act as the voice of restaurant partners by sharing structured feedback on product usability, gaps, and enhancement needs.
 </li>
 <li>
 Contribute inputs to improve product features, onboarding journeys, and partner-facing processes.
 
 
 </li>
 </ul>
 
 Key Success Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Product Features adoption &amp; activation rate
 </li>
 <li>
 Partner retention and churn reduction
 </li>
 <li>
 Usage frequency of the features
 </li>
 <li>
 Partner ROI metrics and satisfaction (NPS)
 </li>
 <li>
 Revenue expansion from existing partners
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Experience &amp; Qualifications:
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in: Account Management, Customer Success, Partner Success, B2B relationship management, Prior experience in F&amp;B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
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 Experience managing city-level or portfolio-based accounts is a strong plus
 
 
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 </ul>
 
 Skills &amp; Competencies
 
 
 
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 Strong stakeholder management and relationship-building skills
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 Good understanding of business metrics, ROI, and growth levers
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 Comfortable with data, dashboards, and performance reports
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 Ability to train and influence non-tech restaurant owners and staff
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 High ownership mindset with strong problem-solving abilities
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 Excellent communication skills (local language + English preferred)
 
 
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 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or a related field
 
 
 MBA or hospitality background is a plus but not mandatory
 
 
 
 Why This Role is Important
 
 
 
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 Directly impacts restaurant partner success and retention
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 Plays a key role in scaling Dineout ecosystem
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 Acts as the face of DineOut for partners at a city level.
 
 
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 </ul>
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
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Partner Success Manager(Hyd)

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