pro experience manager

The Home Depot

Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Specialty ASM or Pro ASM This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Decision Quality Self-Development Situational Adaptability Customer Focus Manages Conflict Develops Talent Manages Conflict

Pro Experience Manager

Position Purpose: The Outside Sales Representative (OSR) is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on Complex Business Expansion and new business development. The OSR will monitor key performance indicators for assigned professional customers and meet or exceed Sales and Margin performance to plan by working with the Pro Sales Manager. OSRs leverage data, customer insights, and review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position and drive capability adoption. Key Responsibilities: 10% - Cross-Functional Collaboration - Participate in district/regional meetings as needed. Communicate weekly activities with Pro Sales Manager. 60% - Cultivate Net New Sales Relationships - Utilize local community events to continuously represent The Home Depot Pro brand and drive new business and grow Complex Business expansion. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Produce new account revenue in line with current organization through individual targets/quotas. Partner with Inside Sales Support Representative as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers. Establish effective partnerships with assigned customers by completing in-person sales appointments. Develop strategies focused on expanding customer base within defined sales territory. Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth. 10% - Customer Relationship Management - Utilize Salesforce to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline. 20% - Sales Prospecting - Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community. Direct Manager/Direct Reports: This Position typically reports to the Pro Sales Manager This Has 0 Direct Reports Travel Requirements: Typically requires overnight travel 20% to 50% of the time. Physical Requirements: Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications: Working knowledge of Microsoft Office Suite 5 years of professional work experience 2 years account management/sales management experience 2 plus years home improvement or home building industry experience Successful professional growth in a high-paced retail environment Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization Ability to leverage relationships to accomplish sales and profitability goals Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately Strong leadership and negotiation skills; ability to persuade or influence others Excellent communication skills (verbal, written) and able to communicate globally Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: 5 Minimum Leadership Experience: No previous leadership experience Preferred Leadership Experience: No previous leadership experience Certifications: None Competencies: Action Oriented Being Resilient Persuades Builds Networks Communicates Effectively Customer Focus Drives Results

Outside Sales Representative - Palm Beach

American Carpet South

<div>Are you a driven and results-oriented sales professional with a passion for relationship building, business development, and customer satisfaction? We are seeking an exceptional Field Sales &amp; Quality Manager to join our team and play a key role in driving territory revenue growth, expanding Home Depot PRO and PAR business, and ensuring exceptional quality standards across every installation. If you're ready to own your territory, build strong partnerships, and make a direct impact on sales performance, we want to hear from you!
Welcome to ACS: Commercial &amp; Residential Flooring Specialists, where your expertise meets a vibrant community!
At ACS, we're more than just a flooring installation company; we're a thriving community driven by our values. Grounded in four foundational principles&mdash; Say Yes, Own It, Do What You Say, and We Care &mdash;we foster a culture of unity, togetherness, and unwavering commitment.
As a Field Sales &amp; Quality Manager, you will serve as the primary ACS representative within your assigned territory, driving sales growth while ensuring quality and customer satisfaction remain at the forefront of every project. You&rsquo;ll collaborate with Home Depot PRO teams, Outside Sales Representatives, store associates, contractors, and internal stakeholders to generate leads, grow pipeline, close sales opportunities, and maintain the high service standards ACS is known for.
Key Responsibilities:
Sales &amp; Revenue Growth<ul><li>
Own and drive revenue growth within an assigned territory across Home Depot PRO, PAR, and repeat customer accounts.</li><li>
Generate leads through daily engagement with Home Depot Outside Sales Representatives, PRO Desk associates, and D23 store teams.</li><li>
Build, present, and close quotes for self-generated opportunities, PRO referrals, and key customer accounts.</li><li>
Maintain a healthy sales pipeline by managing opportunities, tracking conversion rates, and ensuring timely customer follow-up.</li><li>
Promote current ACS flooring programs, incentives, and promotions to increase close rates and drive incremental sales.</li><li>
Utilize CRM and reporting tools to monitor pipeline health, sales activity, and territory performance.</li></ul>
PRO &amp; Store Support<ul><li>
Serve as the primary ACS point of contact for Home Depot PRO Desk associates within the assigned territory.</li><li>
Work closely with PRO Desk teams to identify potential customers, assist with quoting, and help close sales opportunities.</li><li>
Build strong relationships with Home Depot management, Outside Sales Representatives, and store associates through regular visits, district walks, and Specialty Tuesday events.</li><li>
Inspect D23 showrooms to ensure displays, samples, signage, and merchandising standards are maintained.</li><li>
Train Home Depot associates on ACS products, programs, promotions, and selling strategies through PK Plus and in-store training sessions.</li><li>
Attend meetings with store and district leadership to strengthen partnerships, gather feedback, and identify growth opportunities.</li></ul>
Quality Control &amp; Operations<ul><li>
Visit job sites to ensure installations meet ACS quality standards and industry best practices.</li><li>
Support newly onboarded contractors by accompanying them on their first installation and reinforcing ACS expectations.</li><li>
Inspect job sites based on customer feedback and work to resolve concerns while ensuring customer satisfaction.</li><li>
Review customer complaints and approve resolutions within established guidelines; escalate larger issues when necessary.</li><li>
Document job site visits with photos and videos and communicate findings with customers, contractors, and internal teams.</li><li>
Participate in workroom meetings, inventory audits, and operational activities to support territory performance.</li></ul>
Additional Duties and Requirements:<ul><li>
Must maintain a valid driver's license and be able to travel frequently throughout the assigned territory.</li><li>
Be available to work one Saturday per month from 9:00 AM &ndash; 2:00 PM at Home Depot stores.</li><li>
You may be required to be on-call after hours or work additional hours as business needs dictate.</li><li>
Be prepared to support warehouse or operational functions when coverage is needed.</li><li>
Comfort using CRM systems, reporting tools, and social media platforms is required.</li></ul>
Benefits:<ul><li>
Medical, Dental, Vision</li><li>
Vacation (Planned Time Off)</li><li>
Sick/Personal (Unplanned Time Off)</li><li>
Flexible Spending Accounts</li><li>
Health Savings Account (HSA)</li><li>
Commuter Accounts</li><li>
401k with Employer match (up to 4% employer match!)</li><li>
Voluntary Short Term Disability</li><li>
Company Paid Life Insurance and ADD
</li><li>Employee Assistance Program (EAP)
</li></ul>Ready to join ACS Flooring and contribute to our legacy of excellence? Apply today or visit our website to learn more. ACS &mdash; where your skills find a home, and our values shape a community.</div>

Field Sales & Quality Manager

Position Purpose: Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities. Key Responsibilities: 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments. 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink. 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Direct Manager/Direct Reports: This Position typically reports to Store Manager This Position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 5% of the time. Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Demonstrated ability to collaborate and work effectively with cross-functional teams Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership experience Preferred Leadership Experience: 2+ years of previous leadership experience Certifications: None Competencies: Action Oriented Collaborates Customer Focus Drives Results Resourcefulness The application window is anticipated to be closed on June 15th, 2026.

Specialty Assistant Store Manager In Training

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