The Home Depot

Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Specialty ASM or Pro ASM This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Decision Quality Self-Development Situational Adaptability Customer Focus Manages Conflict Develops Talent Manages Conflict

Pro Experience Manager

Rocky Mountain Exteriors Holdings

Job Summary: We are seeking a detail-oriented and organized Claims Pro to join our team. As a Claims Pro, you will meet with insurance adjusters on site, inspect the roof, and advocate on behalf of homeowners that insurance claims are approved and handled fairly.Responsibilities:<ul><li>Perform on-site inspections of residential roofs, evaluating storm-related damage in collaboration with insurance adjusters.</li><li>Act as the homeowner's representative, negotiating and advocating for fair claim settlements.</li><li>Compile necessary documentation, photographs, and reports to support the claim process.</li><li>Use detailed knowledge of hail damage and roofing to advocate effectively for the approval of claims, ensuring customers receive the compensation they are entitled to.</li><li>Work closely with other team members, including contractors and administrative staff, to ensure seamless claim processing.</li><li>Maintain up-to-date knowledge of latest trends in hail damage, roofing technology, materials, best practices for repair and installation.</li><li>Participate in ongoing training and certification to enhance expertise in roofing, hail damage assessment, and claims adjustment processes.</li><li>Travel to locations where hail storms have been.</li></ul>Physical Requirements:<ul><li>Ability to climb ladders and work at heights</li><li>Must be able to lift 50 pounds</li><li>Ability to stand, walk, or kneel for extended periods</li></ul>Work Environment:<ul><li>Field- based role with frequent travel to residential properties</li><li>Exposure to outdoor elements, including inclement weather</li><li>Travel based on hail storms. Location may vary. For example, in this past year there was time spent in 3 different cities.</li></ul>Benefits:<ul><li>Competitive salary and bonus structure</li><li>$80,000-$120,000/year potential</li><li>Company truck and gas card provided</li></ul>Experience/Requirements:<ul><li>6 months experience in the residential roofing industry or insurance claims processing preferred.</li><li>Strong attention to detail and accuracy in data entry and documentation</li><li>Excellent organizational skills to manage multiple tasks efficiently</li><li>Proficient in using computer systems for data entry and record keeping</li><li>Strong negotiation and advocacy skills</li><li>Valid driver's license and ability to travel to various locations as needed.</li><li>Willing to travel</li></ul>Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.We look forward to reviewing your application.Job Type: Full-timePay: $80,000.00 - $120,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Physical Setting:<ul><li>Outdoor work</li></ul>Ability to Commute:<ul><li>Denver, CO (Preferred)</li></ul>Work Location: In person

Claims Pro

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Pro Customer Service/Sales

CosmoProf

<div>Overview
Skin Pro Advisor, Company: BSG
Essential Function
The Skin Pro Advisor (SPA) is a dynamic advocate for the art of beauty and business driving growth across skincare. The SPA will champion technical expertise, social media engagement, and selling strategies. In addition to fulfilling daily sales associate responsibilities, the SPA plays a pivotal role in shaping customer buying behaviors through the Skincare Solution Center, fostering increased customer retention and building loyalty.
This role is instrumental in building lasting relationships and influencing behaviors that expand brand awareness and skincare market share. This will be done through conducting market analysis, selling approved beauty products, introducing new innovative concepts, providing World Class customer service, and facilitating product education both in store and virtually.
The SPA provides skincare consulting services to professional beauty customers, barbers, spas, schools, and licensed cosmetologists or estheticians. The SPAs primary focus is driving the skincare business and may also be assigned other routine store duties as needed.
Primary Duties
Grow the Business - Accountable to meet or exceed established metrics, skincare category growth goals, as well as other standards and expectations that may be created.<ul>
<li>Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Deliver behaviors consistent with driving desired client survey scores and reviews.</li>
<li>Determine customer skincare related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their personal and client needs. The SPA will drive overall SMG survey scores by providing product knowledge and recommendations.</li>
<li>Aim to introduce every customer to the skincare category, providing consultations, and utilizing selling skills &mdash; establishing CosmoProf as a growing resource for estheticians. Use and promote Cosmo Prof brands of skincare. Be part of something bigger by driving in-store events and partnerships with local cosmetology schools.</li>
<li>Establish technical expertise pertaining to products and programs offered at CosmoProf. Utilize social media to drive business and market CosmoProf as the Best Place to Work, Shop &amp; Experience. Responsible for promoting SPA vendor sponsored products, new product launches and Legacy events, along with CosmoProf digital and live education.</li>
<li>Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner. Along with the Store Manager, the SPA is a key point of contact for customers to resolve questions, issues, or disputes in the categories of skincare.</li>
<li>Maintain a high standard of skincare merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers. Coordinates the Company&rsquo;s special promotion activities in this category. Assists with inventory accuracy with inventory adjustments and cycle counts in store, keeping shelves stocked, and monitoring turn of skincare products. Familiar with emerging trends and products and shares the information with associates, customers, and Support Center partners.</li>
<li>Initiate business relationships that gain customers&rsquo; trust and confidence so that selling and customer service can be delivered more effectively. Utilize purposeful and effective cold-calling techniques to generate new customers.</li>
<li>Strictly comply with established procedures regarding the processing of returns and/or approved conversions.</li>
<li>Timely completion of assignments and projects that may be assigned.</li>
<li>Strictly comply with company safety procedures &ndash; city, state and federal laws.</li>
<li>When applicable, follows all store opening and closing procedures correctly.</li></ul>
Grow Team and Culture - Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans, and any assistance needed. Attend all training calls, meetings, functions and events and maintain regular contact as established by the Company or Supervisor.<ul>
<li>Conduct effective basic in-store/salon and virtual education.</li>
<li>Be the Category expert in Skincare, sharing information with team and customers.</li>
<li>Conducts periodic meetings to keep employees informed of relevant color and care education and updates.</li></ul>
Grow Yourself - Dominate the industry by developing strong technical and selling skills.<ul>
<li>Passionate desire to learn and grow. Striving for continuous improvement while owning personal development and growing techniques to generate new customers. Support, prepare and follow through on planned brand highlight week activities to increase product knowledge, engagement, and develop professional vendor and customer relationships.</li>
<li>Remain agile to changes in the market while building industry knowledge and intuition to be able to be nimble and react to a competitive market.</li>
<li>Be accountable for attending skincare training programs, as well as social media training, to successfully build your product knowledge to drive individual and store results.</li></ul>
Experience and Skills Required<ul><li>One year retail or other sales -focused experience'</li><li>Licensed cosmetologist/esthetician highly preferred</li><li>Reliable transportation to effectively service designated store and market. Ability to travel to shows and/or sales meetings a minimum of 3 times a year.</li><li>Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.</li><li>Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.</li><li>Strong knowledge of POS applications.</li><li>Comprehensive knowledge of computers, iPads, mobile devices and social media platforms.</li><li>Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs.</li><li>May be required to work in other stores and in field at times.</li><li>Strong time management and organization skills and the ability to manage multiple projects at once.</li><li>Ability to present a professional image and interact positively with the public.</li><li>Strong written and verbal communication skills, at all levels within and outside the organization.</li><li>Must pass Skincare Certification Test within 60 days of hire to remain in position
</li></ul>Working Conditions /Physical Requirements
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.<ul>
<li>Driving</li>
<li>Sitting</li>
<li>Standing and Walking</li>
<li>Bending and Twisting neck</li>
<li>Bending waist (forward or sideways)</li>
<li>Climb and Balance Stoop and Kneel</li>
<li>Squatting (crouch or sit on one&rsquo;s heels)</li>
<li>Reaching with Hands and Arms</li>
<li>Lifting up to 25 lbs.</li></ul>
This job description is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company.
All job functions are considered to be essential functions unless otherwise indicated. 
18.00</div>

66183 SKIN PRO ADVISOR

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Pro Experience Manager

Claims Pro

Pro Experience Manager

Pro Experience Manager

Pro Experience Manager

Pro Customer Service/Sales

66183 SKIN PRO ADVISOR