problem manager

Invenio

<div>
 <p>
  <strong>
   Associate Manager Incident Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SAP Skills
  </strong>
 </p>
 <ul>
  <li>
   6 to 8 years of Incident Management experience
  </li>
  <li>
   Resolve the L1 level query.
  </li>
  <li>
   Password reset and another log in issue.
  </li>
  <li>
   To Understand Change Management Process
  </li>
  <li>
   Overall, Knowledge on SAP
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Incident management &ndash; Manage end to end Incident process.
  </li>
  <li>
   Problem management - Manage end to end Problem process.
  </li>
  <li>
   Change and Release mgmt. Manage end to end Change and Release process.
  </li>
  <li>
   Track the SLA and proactivity take action to prevent the breach of SLA.
  </li>
  <li>
   Drive the major incident Process and manage the end-to-end communication.
  </li>
  <li>
   Manage the capacity and availability management.
  </li>
  <li>
   Prepare the daily and weekly and monthly governance report.
  </li>
  <li>
   Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
  </li>
  <li>
   Preparing important reports on Critical KPI&rsquo;s related to Incident and Change management as per service level agreement.
  </li>
  <li>
   Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
  </li>
  <li>
   Responsible for managing internal and external quality audit.
  </li>
  <li>
   Should have knowledge on ISO 20K and CMMI standards.
  </li>
  <li>
   SAP Experience will be an added advantage
  </li>
 </ul>
</div>


Associate Manager Incident Management

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Cross Functional Lead L2
</div></div></div></div><div><div><div><div>Req Id: 109857
</div></div></div></div><div><div><div><div>City: Mumbai
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><div><b>Do
</b><br>
<b>Job Description:
</b><br>
&bull; As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment
<br>
<ul><li>Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
</li><li>Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
</li><li>Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
</li><li>Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets
</li><li>Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
</li><li>Driving the internal audits, define and drive service improvement programs based on the external audit findings
</li><li>Report the Customer on all Process areas as per the Contractual agreements.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><div><b>Experience/Skills:
</b><br>
&bull; 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
<br>
<ul><li>ITIL V4 MP / ITIL
</li><li>2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
</li><li>Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
</li><li>Capability to deliver ITIL Trainings
</li><li>Excellent team management skills and inter-personal skills
</li><li>Excellent Presentation skills, verbal and written communication skills and facilitation skills
</li><li>Good documentation and process flow diagramming skills
</li><li>Graduate or Postgraduate in Management / Engineering / Computer sciences<br>
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: ITIL Cross Functional Service Management .<br>
<p></p>Experience: 8-10 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Cross Functional Lead L2

Member Driven Technologies

<div><p><b>COMPENSATION</b></p><p>
</p><p><b>$90,000 - $110,000 </b>(Based on Professional Experience)</p><p>
</p><p><b>POSITION LOCATION</b></p><p>
</p><p>This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.
</p><p></p><p><b>POSITION PURPOSE</b></p><p>
</p><div><p>The Manager, Service Support &amp; Operations leads MDT&rsquo;s Service Support Center (Tier I) and Service Operations teams, providing day-to-day leadership and operational oversight across core IT Service Management (ITSM) disciplines. This role oversees 24&times;7 client coverage (internal and external), ensuring timely response, resolution, and communication for incidents and requests, while proactively monitoring services and driving continuous improvement through metrics and governance. The manager is accountable for Incident, Problem, Request, Knowledge, Service Level, Release &amp; Deployment, and Monitoring/Observability IT Service management practices, and coordinates infrastructure patching and release activities with MDT and client stakeholders. This position is the operational engine behind MDT&rsquo;s strategic drivers, stabilizing operations, improving customer experience, and elevating service reliability and quality.</p><p>
</p></div><p></p><p><b>DUTIES &amp; RESPONSIBILITIES
</b></p><p></p><ul><li>Structure and lead day-to-day operations for two functions at MDT: Service Support Center (Tier I) and Service Operations (24x7 Operations Support).</li><li>
Develop hiring plans, coach staff, conduct 1 on 1s with staff</li><li>
Plan and coordinate 24x7 coverage to support operational schedules, on-call rotations, and patching coordination with the release calendar.</li><li>
Manage team capacity, workload to meet SLA times and MDT Service Level Objectives.
</li><li>Build a service-centric culture focusing on humanizing IT experience and support.
</li><li>Develop and support a Major Incident Response plan to designate Major Incident Managers, to coordinate collaborative calls, and coordinate incident response.
</li><li>Enforce triage and escalation playbooks to resolve incidents quickly and restore service.
</li><li>Maintain on-call readiness and after-hours leadership coverage for escalation paths.
</li><li>Run postmortem calls, and lessons learned conversations to document outage root cause.
</li><li>Identify and track post-incident solutions and track corrective actions and remedies to avoid repeat issues in the enterprise.
</li><li>Identify focus areas to reduce incident frequency and work with Tier II stakeholders to eliminate issues and identify operational changes to increase system availability.
</li><li>Conduct monthly incident review calls to identify root cause issues, seek problem management strategies to identify outage causes and reduce MTTR/MTTA for incidents. =</li><li>
Define SLAs for team adherence to meeting service objectives for MDT.
</li><li>Update IT Service Management operational policies, and workflows to keep processes current and auditable.
</li><li>Practice and preach good knowledge Management hygiene practices to keep Knowledgebase up to date and relevant for internal use.</li><li>
Ensure proper ticket categorization, SLA levels, proper use of notes (internal and external notes) in Zendesk to ensure proper routing and communication.
</li><li>Implement and operate a Knowledge-Center Service/Support program to create, maintain, and reuse knowledge in the Service desk.
</li><li>Run continuous improvement discussions (Operational Plan Review, Trend Analysis, Problem/Incident Management Post-Mortems) to develop team responses and keep information current.
</li><li>Work with technical/analytics teams to create dashboards and tune monitoring alerts to track meaningful, and actionable responses.
</li><li>Orchestrate incident/major incident triage, escalation, and ensure proper parties are involved to resolve issues where possible.
</li><li>Explore automated remediation for common/known issues where possible.
</li><li>Maintain runbooks/operations plans for responses to service level indicators and assist technical teams in tuning out alert noise/false positive alerts.
</li><li>Own/Accountable for the change/release calendar at MDT including infrastructure maintenance windows, and holiday freeze windows.
</li><li>Conduct patch/release compliance reviews, including ensuring that technical teams are patching OS systems appropriately.
</li><li>Measure change success rate, and unplanned impact from change/maintenance windows.
</li><li>Publish customer-facing maintenance updates and internal coordination updates.
</li><li>Create and manage reports on Mean Time To Acknowledgement(MTTA), Mean Time To Repair (MTTR), SLA Attainment, CSAT, ticket hygiene, and alert notifications.
</li><li>Produce monthly Executive Summaries with trends and actions relating to Incident, Problem, and KPIs associated with tracking Service Level Objectives.
</li><li>Track financial impact of ticket cost, utilization, and efficiency for staffing workloads.
</li><li>Align Service Operations and Support Objectives to MDT&rsquo;s key drivers.
</li><li>Partner with Enterprise Architecture, Infrastructure &amp; Engineering, Client Solutions, Platform Solutions, Security, and Compliance to meet expectations of Service Objectives and operations.
</li><li>Manage SLAs and Escalations, e.g. paging, monitoring, communication, for vendors and internal teams.
</li><li>Provide insight to Director of Service Operations to develop a roadmap for tooling and growth in Service Operations and Support.
</li><li>Standardize communications for incidents, requests, problems, and maintenance.
</li><li>Focuses on continually staying informed of industry changes, and trends in ITSM.
</li><li>Ensure that all area activities are conducted safely.</li><li>
Oversees special projects as requested.</li><li>
Ensures that all office areas are clean, secure, and well maintained.</li><li>
Promotes goodwill and conveys a positive image of the company.</li></ul><p>
</p><p></p><p><b>EDUCATION &amp; EXPERIENCE REQUIREMENTS</b></p><p>
</p><ul><li>Bachelor&rsquo;s degree or equivalent combined experience in Information Systems, Computer Science, Engineering, or related field.</li><li>
ITIL 4 Foundation or similar certification/experience required. Advanced ITIL Certifications preferred.</li><li>
Three or more (3+) years of experience in IT Service Management practices specifically Incident, Problem, Change, Request, Release &amp; Deployment, Knowledge (KCS), Service Level, and Service Catalogue Management.</li><li>
Three or more (3+) years of experience managing teams in a fast paced, service desk environment.
</li><li>Two or more years of experience supporting 24x7 monitoring and response teams.</li><li>
Experience with Incident response, particularly Major Incident Management Response and Problem Management.
</li><li>Experience managing release lifecycles, and publishing with change management lifecycle and release management.
</li><li>Experience working with community Financial Institutions or FinTech support community financial institutions preferred.
</li><li>Experience with tooling Service Management tooling specifically for ITSM (Zendesk), Paging (iPlum/Incident.IO/XMatters), monitoring/observability (Splunk/SolarWinds/Datadog), and communications (MS Teams, StatusPage) preferred.</li></ul><p>
</p><p><b>REQUIRED KNOWLEDGE</b></p><ul><li>
IT Service Management experience including Asset, Configuration (CMDB), Incident, Request, Problem, Service Level, Service Catalogue, Change, Release and Deployment, Knowledge Management activities.</li><li>
Service Desk &amp; 24x7 operations workflows: system performance monitoring, alert tuning, runbook creation/maintenance, on-call coordination, MTTR/Availability, incident management response.</li><li>
Continuous Improvement practices and automation (ITIL, Agile, or Lean Sigma Six practices)
</li></ul><p></p><p><b>WORKING CONDITIONS</b></p><p>
</p><p><b>Special</b></p><ul><li>
Occasional overnight travel for training, conferences, and to client sites required.</li><li>
On-call responsibilities, available 24/7 via phone or pager.</li><li>
No hazardous or significantly unpleasant conditions (such as in a typical office).</li><li>
Additional hours, including Saturday/Sunday support, as required.</li><li>
Long duration of computer workstation usage.</li></ul><p>
</p><p></p><p><b>INTENT AND FUNCTION OF JOB DESCRIPTIONS</b></p><p><i>
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
</i></p><p></p><p><i>All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
</i></p><p></p><p><i>In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</i></p></div>

Manager, Service Support & Operations

Anvin Infosystems WLL

<ul><li>Software problem management and resolution.</li><li>Software error research and correction alternatives.</li><li>Provide exceptional customer services in a high stress environment.</li><li>Ability to explain technical processes and procedures to end users.</li><li>Proficiency in troubleshooting and resolving complex problems.</li><li>Assists in creating and maintaining accurate records and files.</li><li>Knowledge in ERP modules, database structure</li></ul><ul><li><b>REQUIREMENTS &amp; EXPERIENCE:</b></li><li>A Bachelor&rsquo;s degree in Computer Information Systems or a closely related field.</li><li>2+ years of increasingly responsible experience in an information technology environment.</li><li>Demonstrated knowledge of systems analysis and information technology principles.</li><li>Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)</li><li>Customer service minded and solutions oriented.</li><li>Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.</li></ul><p>Job Type: Full-time</p>

Engineer Technical Support

Capgemini

<div><p>At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
</p><div><div><div><h2 class="jobSectionHeader"><b>Your Role
</b></h2></div><div><ul><li>Provide technical support for cloud databases and consumer data platforms across APAC.
</li><li>Ensure smooth data transactions between upstream and downstream systems.
</li><li>Monitor service performance and drive SLA compliance.
</li><li>Investigate and resolve incidents; manage problems and escalations.
</li><li>Act as the primary contact for stakeholders, ensuring timely updates and service improvement recommendations.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Your Role
</b></h2></div><div><ul><li><b>Application Management Expertise </b>&ndash; Experience in managing, upgrading, and supporting cloud-based consumer data platforms.
</li><li><b>Service Delivery &amp; SLA Management </b>&ndash; Proven ability to monitor and meet SLA targets with minimal breaches.
</li><li><b>Incident &amp; Problem Management </b>&ndash; Strong skills in resolving incidents, conducting root cause analysis, and managing recurring issues.
</li><li><b>Stakeholder Communication </b>&ndash; Excellent communication skills for engaging clients, partners, and suppliers.
</li><li><b>Continuous Improvement Mindset </b>&ndash; Ability to analyze service data and contribute to process optimization initiatives.
</li></ul></div></div></div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div>

Service Delivery Manager-AMS

BIDGELY INC.

<div><div>Who We Are</div><div>
</div><div>
Bidgely (which means &quot;electricity&quot; in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.</div><div>
Ranked #7 in Applied AI on Fast Company&rsquo;s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future</div><div>
</div><div>
.</div><div>
What We Do</div><div>
</div><div>
Powered by our unique patented technology, Bidgely's UtilityAI&trade; Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.</div><div></div><div><br>
</div><div>
How We Do It</div><div>
</div><div>
From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely&rsquo;s UtilityAI&trade; energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.</div><div></div><div><br>
</div><div>
For more information, please visit-</div><div>
Website: www.bidgely.com</div><div>
Blog: bidgely.com/blog</div><div>
</div><div>
 How You Fit In</div><div>
</div><div>
As Senior Director of Production Support, you will own the strategy, execution, and continuous improvement of Bidgely&rsquo;s Production Support (PS) function. Leading a team that is both a first line of defense and a critical point of coordination across Customer Service, Engineering, Delivery, and SRE teams, you will champion operational excellence, cross-functional accountability, and a culture of partnership. You&rsquo;ll be tasked with transforming PS into a best-in-class organization through leadership, process optimization, and technology innovation.</div><div>
</div><div>
You will:</div><ul><li>Elevate the PS team to drive outcomes&mdash;not just ticket closure, but customer/CSM satisfaction and SLA achievement.</li><li>Set the vision for advanced people, process, and technology capabilities in support and incident management.</li><li>Foster shared ownership, urgency, and closure across all the stakeholder teams by building a customer-centered culture of excellence and speed.</li><li>Be the voice and face of the organization by providing executive-level representation of PS in customer escalations, root cause analyses, and post-mortems.</li><li>Ensure compliance with SOC2 and other regulatory standards in all support processes.</li></ul><div>
</div><div>
Key Responsibilities</div><div>
</div><div>
Hands-on Strategy:</div><ul><li>Define and execute the vision for an innovative, responsive PS organization, balancing customer-facing urgency with risk management and compliance.</li><li>Lead high-impact initiatives for support process automation, SLA management, and proactive system monitoring.</li><li>Diligently transform PS into an active source of delight in the customer&rsquo;s experience, driving</li></ul><div>
transparency in metrics and an obsessive focus on handling incidents and escalations rapidly and gracefully.</div><div>
Cross-Functional Engagement:</div><ul><li>Act as the escalation point and advocate for PS in cross-functional operating rhythms, resolving bottlenecks and driving accountability.</li><li>Establish strong routines for impact analysis, root cause discovery, and corrective action, collaborating seamlessly with Delivery, Engineering, SRE, and CSM teams.</li></ul><div>
Operational Excellence:</div><ul><li>Champion best practices for ticket hygiene, incident documentation, and knowledge management to reduce duplication and improve clarity.</li><li>Continuously refine alert and monitoring systems to minimize false positives and investigative overhead.</li><li>Define and track KPIs for resolution times, SLA attainment, stakeholder satisfaction, and system reliability.</li><li>Drive ongoing process audits and data-driven retrospectives focused on root cause elimination and experience improvement.</li></ul><div>
Team Development &amp; Culture:</div><ul><li>Recruit, mentor, and develop PS team members into operational experts and trusted partners, fostering a customer-centered culture of accountability, empathy, and growth.</li><li>Instill a bias for action and problem-solving excellence, modeling partnership with supporting teams.</li><li>Foster a &ldquo;One Team&rdquo; culture across all stakeholders and partners to create the best customer experience.</li></ul><div>
Executive Communication:</div><ul><li>Represent PS in customer escalations, executive forums, and process improvement task forces.</li><li>Prepare and present robust post-incident reviews and operational impact assessments for leadership and clients.</li></ul><div>
</div><div>
What Makes You Successful?</div><div>
</div><ul><li>15+ years&rsquo; experience in a SaaS, Cloud, or enterprise software environment, including 5+ years as an executive in Production Support or related mission-critical functions like IM, Problem Management, and others.</li><li>Proven command and credibility in cross-functional leadership&mdash;able to drive urgency and shared outcomes across engineering, delivery, and CSM teams.</li><li>Track record of transforming operational teams through process and technology innovation.</li><li>Mastery of incident response, root cause analysis, and operational best practices (SOC2, ITIL, or similar frameworks).</li><li>Hands-on experience with JIRA Service Desk, workflow automation, and system monitoring tools.</li><li>Proven stakeholder management and executive-level presence &mdash; comfortable representing PS in high-pressure customer or internal calls.</li><li>Strategic thinker who acts with empathy and conviction&mdash;experienced at energizing high-performing teams and driving culture change.</li><li>Strong analytical skills; fluent in using data to diagnose bottlenecks, validate fixes, and communicate outcomes.</li><li>Experience in a regulated industry (utilities, energy, finance, healthcare) a strong plus.</li></ul><div>
</div><div>
Core Competencies</div><div>
</div><div>
Strategic Vision-Sets direction and creates alignment across functions; solves problems for scale and impact.</div><div>
Operational Mastery-Drives excellence in incident, change, and knowledge management; minimizes noise/blame.</div><div>
Cross-Functional Leadership-Influences outcomes across Delivery, Engineering, SRE, and TPM/CSM.</div><div>
Data-Driven Decision Making-Uses metrics to inform priorities, retrospectives, and resource allocation.</div><div>
Communication &amp; Presence-Crafts clear narratives for executives and customers; inspires confidence.</div><div>
People &amp; Culture Builder-Develops talent, fosters accountability, and builds collaboration.</div><div>
Technology Fluency-Understands support stack, ticketing systems, and monitoring tools; leads process/tool improvement.</div><div>
</div><div>
Why Join Bidgely?</div><div>
</div><ul><li>Shape the future of clean energy. Your work will directly influence how millions of customers experience, understand, and participate in the energy transition &mdash; from electrification and EVs to smarter home engagement.</li><li>Build at scale, backed by real impact. Bidgely&rsquo;s platform already analyzes billions of energy data points daily; you&rsquo;ll lead initiatives that amplify that reach through data, AI, and design.</li><li>Join a global, high-caliber team. Collaborate with passionate engineers, designers, data scientists, and utility innovators across Silicon Valley, India, and Europe &mdash; all driven by a shared mission to decarbonize intelligently.</li><li>Thrive in a culture of ownership and innovation. Expect autonomy, transparency, and a bias for action &mdash; we value ideas over hierarchy and results over noise.</li><li>Grow your craft and your career. With access to cutting-edge GenAI tools, continuous learning opportunities, and visible impact across markets, you&rsquo;ll have the runway to evolve as a product leader and shape the next chapter of UtilityAITM.</li></ul><div></div><div><br>
</div><div>
Diversity, Equity, Inclusion and Equal Opportunity</div><div>
</div><div>
At Bidgely we&rsquo;re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion &ndash; not on your background, gender, race, age, or the quirky way you dance at office parties</div></div><div></div>

Senior Director-Product Support

Fitelo [ NO GUILT FITNESS AND NUTRITION]

<p>Role: Relationship Manager</p><p>Job Type: Fulltime</p><p>Location: Work from Mohali - Office</p><p>About Fitelo: We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We&rsquo;re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals About the role: We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ideal candidate will have: &#61656; Experience as a client relationship manager &#61656; Knowledge of customer relationship management (CRM) practices &#61656; Experience in sales or customer service is preferred &#61656; Problem-solving attitude &#61656; Excellent communication skills &#61656; Aptitude for fostering positive relationships &#61656; Teamwork and leadership skills &#61656; Customer-oriented mindset Specifically, this role will involve: &#61656; Serving customer by providing service information and resolving service problems &#61656; Attracting potential customers by answering service questions &#61656; Maintaining customer records by updating clients information &#61656; Resolving service problems by clarifying the customer&rsquo;s complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution &#61656; Contributing to team effort by accomplishing related results as needed &#61656; Gaining solid knowledge of competitors Qualifications: &#61656; BSc/BA in Business Administration or similar field</p><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li></ul><p>Work Location: In person</p>

Relationship Manager

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