process analyst

Shark Innovation Labs

<p><b>Shark Innovation Labs</b> is a versatile technology and service delivery firm, initially specializing in software development services. Recognizing the evolving needs of the market, we have expanded our offerings to include comprehensive operational services across various sectors. Our in-house teams now provide end-to-end solutions in recruitment, finance, freight forwarding, transportation, and warehousing. This expansion reflects our commitment to delivering integrated and innovative services, ensuring our clients receive holistic support for their business needs.</p><p>We at Shark Innovation Labs want to expand our team and are looking for recent graduates' industrial engineers for the position of &quot;<b>Jr. Process Analyst</b>&quot;.</p><p><b>Responsibilities</b>:</p><p>&middot; Interact with key stakeholders to get the requirements.</p><p>&middot; Elicit and clearly document business and systems requirements.</p><p>&middot; Analyze current (&quot;as-is&quot;) business processes across various functions.</p><p>&middot; Design and propose optimized (&quot;to-be&quot;) processes for improved efficiency and effectiveness.</p><p>&middot; Document as-is and to-be processes, including process maps and standard operating procedures (SOPs).</p><p>&middot; Lead the implementation of new processes, ensuring smooth integration.</p><p>&middot; Take ownership of to-be processes, monitoring and refining them as needed.</p><p>&middot; Establish metrics and KPIs to track process performance and outcomes.</p><p>&middot; Identify opportunities for continuous process improvement.</p><p>&middot; Collaborate with cross-functional teams for process alignment and support.</p><p>&middot; Provide regular updates and reports on process performance.</p><p>&middot; Assist in training team members and provide ongoing support for process adoption.</p><p>&middot; Serve as a liaison between stakeholder and delivery team to assist or gather business requirements needed for system modifications, enhancement, and implementations.</p><p>&middot; Create and maintain meeting minutes, meeting schedules, project summaries, and updates.</p><p><b>Requirements:</b></p><p>&middot; 2-3 Years of Experience having bachelor's degree in Industrial Engineering, Computer Science etc.</p><p>&middot; Proficient in using analytical programs, spreadsheet software and flow-charting tools (like Microsoft Excel, Microsoft Power BI, Lucid Charts, Balsamiq etc.).</p><p>&middot; Strong analytical and troubleshooting skills</p><p>&middot; Excellent verbal and documentation skills.</p><p>&middot; Ability to Understand Delegated Objectives.</p><p>&middot; Able to professionally conduct meetings with key stakeholders.</p><p>&middot; Diligent with objectives and time management.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sr. Process Analyst (ERPFrappe)

NielsenIQ

<p></p><div><div><div><p><b>Role Overview:</b></p><p>
The newly established MI OAC (Market Insight Operation Acceleration Center) is a team of flexible and agile colleagues who will support MI Business as Usual (BAU) Data Operation teams during the critical phase of starting a new project.</p><p>
As a <b>Process Analyst</b>, you will be responsible for executing production tasks with expert-level proficiency. This includes advanced data coding, data matching, and comprehensive quality checks as required and in line with operational goals and business requirements You will play a key role in stakeholder communication, ensuring timely and accurate data delivery, and leading investigations into data issues. You are expected to proactively suggest improvements and corrections to enhance data quality and operational efficiency.</p><p><b>
Key Responsibilities:</b></p><p>
Tasks and responsibilities may vary based on the business requirement as this team supports during the set up phase of new projects. Examples of activities:</p><ul><li><b>
Data Coding</b>: Apply complex and nuanced coding logic across multiple product categories.</li><li><b>
Data Matching</b>: Ensure high accuracy matching across diverse data sources.</li><li><b>
Quality Checks</b>: Conduct end-to-end validation of product features and pricing.<ul><li>
Apply analytical thinking to identify outliers and anomalies in pricing, sales, and market trends.</li><li>
Proactively suggest corrections and process improvements to enhance data quality and efficiency.</li></ul></li><li>
Maintain high standards of data integrity and consistency throughout the production cycle.</li><li>
Communicate effectively with internal and external stakeholders to:<ul><li>
Implement requested changes in data.</li><li>
Clarify and resolve data-related queries.</li></ul></li><li>
Ensure timely and accurate delivery of data outputs in alignment with SLAs.</li><li>
Lead <b>Root Cause Analysis (RCA)</b> for any data errors or delivery issues, and drive resolution.</li><li>
Document processes, findings, and resolutions clearly and consistently.</li><li>
Support cross-functional initiatives and mentor junior team members when needed.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p><b>
Required Skills &amp; Competencies:</b></p><ul><li>
Expert-level understanding of product categorization, coding logic, and market dynamics.</li><li>
Strong analytical skills to detect patterns, trends, and anomalies in large datasets.</li><li>
End-to-end quality control capabilities, including validation of product features and pricing.</li><li>
High attention to detail and accuracy in data handling.</li><li>
Proactive problem-solving and continuous improvement mindset.</li><li>
Proficiency in internet-based research for product and market insights.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Up to 1 to 2 years of relevant experience preferred.</li></ul><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s/ master&rsquo;s degree or equivalent professional experience in Business, Economics, Data Analytics, or a related field.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

Process Analyst OAC

HUB24 Limited

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits Job Summary: We are hiring for multiple Business Process Analyst roles at both mid and senior levels, with opportunities available as fixed-term contracts (FTC) and permanent positions. These positions can be based in either Sydney or Melbourne. As a Business Process Analyst, you will support the Business Operations Teams and Management in defining and delivering a roadmap of continuous improvement initiatives. You'll build detailed knowledge of operational areas, analyse and improve systems and processes, and play a critical role in implementing change, working with cross-functional teams-including IT, Product, Legal, Compliance, Finance, and Operations. Your success will be measured by efficiency gains, cost savings, and improvements to the Adviser and Client experience. Responsibilities: Analyse, review, and improve business processes and systems within Business Operations. Facilitate requirements and data gathering workshops across Operations, Product, and IT teams. Prepare business requirements documentation and recommendations to support change initiatives. Elicit product backlog items and acceptance criteria for prioritised features. Document and maintain business processes, process maps, and procedures. Advocate for and enforce good process governance and quality documentation. Lead process improvement activities, user acceptance testing, and change implementation. Coordinate operational readiness, impact assessments, and staff training. Ensure compliance with organisational policies, procedures, and legislative requirements. Build and maintain strong relationships with internal stakeholders and external vendors. Requirements: Solid experience in a similar role involving business process analysis. Experience supporting financial services business process and operations functions. Working knowledge of business analysis methodologies, practices, techniques, and tools. Understanding of project delivery lifecycles and governance, including Agile (e.g., Scrum). Strong written and verbal communication skills. Ability to build strong working relationships, influence others, and negotiate outcomes. Resilience, continuous improvement mindset, and ability to work under pressure. The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email , and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates . Further details on our can be found here. 2024 Circle Back Initiative Employer - we commit to respond to every applicant.Endorsed by , we are proud to be recognised as an employer of choice for women.We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know - we're here to support you

Senior Business Process Analyst

Tabby

<p>As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals. A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Process Optimization: Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.</li>
<li>Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.</li>
<li>Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.</li>
<li>Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.</li>
<li>Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.</li>
<li>Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.</li>
<li>Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.</li>
<li>Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.</li>
</ul>

Process Analyst, Customer Experience

<div><div><div><div>India</div>
</div><div><div>Operations</div>
</div><div><div>Asset Management
</div></div><div><p><b>Job Reference #</b></p>
<div>328775BR</div>
</div><div><p><b>City</b></p>
<div>Pune</div>
</div><div><p><b>Job Type</b></p>
<div>Full Time
</div></div><div><p><b>Your role</b></p>
<div>Are you interested in pursuing your career in Asset Management? Does working in a data driven business excite you? Do you want to be part of the AI and process automation journey by innovating and simplifying workflows and solutions across various operation functions to improve efficiency, ensure compliance, and boost performance?
<br>
<br>
We&rsquo;re looking for someone to work with a cross-functional team to:
<br>
<ul><li>Act as a data and business process analyst spot inefficiencies and analyze existing workflows and business processes to identify opportunities for simplification within operations</li><li>Use data analysis tools, process modeling, and problem-solving skills to identify bottlenecks, redesign processes, and implement changes that align with business goals</li><li>Collaborate with various teams to understand their needs and analyze existing workflows to identify areas where automation can significantly improve their productivity. Design the target operating model that will transform our data and operations landscape.</li><li>Leverage data analytics to identify patterns, trends, and anomalies in data, providing insights that drive business decisions and improve data quality.</li><li>Contribute to the growth of AM Operations by researching and exploring AI/automation tools and technologies to continuously improve what we do</li><li>Other responsibilities include data collection and analysis, process mapping, requirements gathering, stakeholder management, process implementation, and change management</li></ul></div>
</div><div><p><b>Your team</b></p>
<div>You'll be working in the Chief Data Office and Traditional Operations within UBS Global Asset Management. We're responsible for defining data strategy and supporting the management of core data sets used across Asset Management. Our team is structured to encompass several functions, including Data Strategy and Delivery, Data Mastering and Governance, Data Architecture, Data Analytics, and Operations. We're based in New York City, Zurich, and Pune.</div>
</div><div><p><b>Your expertise</b></p>
<div>You have:
<br>
<ul><li>Minimum of 8 years of hands-on experience in data and business analysis with demonstrated experience in operation process optimization. Ideally within the financial industry, with a focus on Asset Management</li><li>Proficiency with SQL and automation/analytics tools. Strong command of SQL for data extraction, analysis, and reporting</li><li>Proven ability in data and process modeling and experience working with complex datasets to support decision-making and data architecture design</li><li>Strong analytical and problem-solving skills with the ability to interpret and leverage AM data and AI capabilities to drive process improvements.</li><li>Detail-oriented and solution-focused, with excellent communication skills and a proactive approach</li><li>Understanding of Agile software methodology and modern CI/CD practices</li><li>Visionary mindset with passion for innovation and cutting-edge technologies, particularly in driving the adoption of AI and GenAI in the data and operations space</li></ul></div>
</div><div><p><b>About us</b></p>
<div>UBS is the world&rsquo;s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal &amp; Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.<br>
<br>
We have a presence in all major financial centers in more than 50 countries.</div>
</div><div><p><b>Join us</b></p>
<div>At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We&rsquo;re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That&rsquo;s why collaboration is at the heart of everything we do. Because together, we&rsquo;re more than ourselves.<br>
<br>
We&rsquo;re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.</div>
</div><div><p><b>Contact Details</b></p>
<div>UBS Business Solutions SA<br>
UBS Recruiting</div>
</div><div><p><b>Disclaimer / Policy statements</b></p>
<div>UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.</div></div></div></div><div></div>

Data & Business Process Analyst

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Training and Quality
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 About the role
 <br/>
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 <br/>
 <br/>
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Process Optimization:
 <ul>
  <li>
   Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
  </li>
  <li>
   Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
  </li>
  <li>
   Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
  </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
  <li>
   Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
  </li>
  <li>
   Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
  </li>
  <li>
   Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
  </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
  <li>
   Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
  </li>
  <li>
   Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Education:
  <br/>
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 <ul>
  <li>
   Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
  </li>
  <li>
   Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
  </li>
 </ul>
 <strong>
  <br/>
  Technical Skills:
 </strong>
 <ul>
  <li>
   Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
  </li>
  <li>
   Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
  </li>
  <li>
   Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
  </li>
 </ul>
 <strong>
  <br/>
  Soft Skills:
 </strong>
 <ul>
  <li>
   Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  </li>
  <li>
   Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
  </li>
  <li>
   Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
   <br/>
  </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>


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