process development technician

Amcor

<div><h1 class="jobSectionHeader"><b>Accelerate the possible by joining a winning Amcor team that&rsquo;s transforming the packaging industry and improving lives around the world.</b></h1><p>
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It&rsquo;s our core value and integral to how we do business.</p><p><br>
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win &ndash; adapting quickly in an everchanging world &ndash; and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.</p><p><br>
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube</p><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><h2 class="jobSectionHeader"><b>
The Process Engineering Technician plays a vital role in the manufacturing of injection molded plastic components. This position ensures optimal machine performance and consistent production quality by maintaining process parameters, troubleshooting issues, root cause analysis, and corrective action implementation &mdash;delivering high-quality output within Amcor's defined cycle times and standards.</b></h2><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><h3 class="jobSectionHeader"><b>
Daily Operations</b></h3><ul><li>
Be a role model of Amcor's Values (Safety, Customers, Winning, Agility, Sustainability) and Behaviors (Doing the Right Thing, Championing Customers, Dreaming Big, Making Things Happen, Playing for Team Amcor).</li><li>
Review all machines cycle times and current cavitation and compare to standard.</li><li>
Coordinate with supporting departments to improve cycle time and regain cavitation where needed.</li><li>
Process development and optimization of new and existing molds.</li><li>
Provide technical support to Process Technicians and supporting departments.</li><li>
Run samples/trials based on direction from Process Engineering Supervisor.</li><li>
Update and/or create process documentation as needed.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Troubleshooting &amp; Technical Support</b></h3><ul><li>
Evaluate processes across molds, automation, materials, and machinery to identify and resolve issues.</li><li>
Compare current run settings with saved process documentation or setup sheets.</li><li>
Conduct thorough root cause analysis before making any adjustments.</li><li>
Clean molds and inspect cavities for wear, damage, or blockages.</li><li>
Fine-tune automation systems including, suction cups, label placement, and part handling.</li><li>
Verify proper mold cooling and water flow during operation.</li><li>
Generate work orders and communicate with maintenance, toolroom, engineering, or automation teams for support.</li><li>
Provide hands-on assistance to support departments when needed and time allows.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Successful completion of evaluation test and interview process.</li><li>
Strong interpersonal and leadership skills to motivate and engage team members.</li><li>
Understanding of scientific injection molding principles.</li><li>
Technical aptitude with solid business and organizational know-how.</li><li>
Ability to plan, prioritize, analyze production data, and adapt to operational changes.</li><li>
Quick learner with an understanding of department operations and company procedures.</li><li>
Effective verbal and written communication skills.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Our Expectations</b></h1><p>
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:</p><ul><li>
Our people are engaged and developing as part of a high-performing Amcor team</li><li>
Our customers grow and prosper from Amcor&rsquo;s quality, service, and innovation</li><li>
Our investors benefit from Amcor&rsquo;s consistent growth and superior returns</li><li>
The environment is better off because of Amcor&rsquo;s leadership and products</li></ul><p></p><h1 class="jobSectionHeader"><b>
Equal Opportunity </b><b>Employer/Minorities/Females/Disabled/Veterans/Sexual</b><b> Orientation/Gender Identity</b></h1><p>
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p></p><p>
If you would like more information about your EEO rights as an applicant under the law, please click on the <i>&quot;Know Your Rights: Workplace Discrimination is Illegal&quot; Poster</i>. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.</p><p></p><h1 class="jobSectionHeader"><b>
E-Verify</b></h1><p>
We verify the identity and employment authorization of individuals hired for employment in the United States.</p><p></p><h1 class="jobSectionHeader"><b>
Benefits</b></h1><p>
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:</p><ul><li><p>
Medical, dental and vision plans</p></li><li><p>
Paid time off, starting at 40 hours per year for full-time hourly employees, may vary by location</p></li><li><p>
Company-paid holidays starting at 8 days per year and may vary by location</p></li><li><p>
Wellbeing programs &amp; Employee Assistance Program</p></li><li><p>
Health Savings Account/Flexible Spending Account</p></li><li><p>
Life insurance, AD&amp;D, short-term &amp; long-term disability, and voluntary benefits</p></li><li><p>
Paid Parental Leave</p></li><li><p>
Retirement Savings Plan with company match</p></li><li><p>
Tuition Reimbursement (dependent upon approval)</p></li><li><p>
Discretionary bonus program (initial eligibility dependent upon hire date)</p></li></ul></div>

Process Engineering Technician

Bayer

<div></div><div><div><b>At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where ,Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining &lsquo;impossible&rsquo;. There are so many reasons to join us. If you&rsquo;re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there&rsquo;s only one choice.</b></div><br>
<div></div>
<div><b>
Process Development Scientist I</b></div><div></div><div><b><br>
POSITION PURPOSE:</b></div><br>
<div></div>
<div>
The Process Development Scientist-II with some supervision from the Chemical Development Lead focuses on the route scouting and Chemical Process Development of Bayers' existing and pipeline crop protective agents. Collaborates with all internal and external functional teams. The job holders ensure all the experimental work is done following the highest safety standards and document the generated data in the Electronic Lab Note Book. The successful candidate will work within an interdisciplinary and cross-divisional team in the Crop Protection Innovation organization.</div><br>
<div></div>
<div><b>
TASKS AND RESPONSIBILITIES:</b></div><br>
<div></div>
<ul>
<li>Conduct process chemistry research as an individual contributor, which includes, but is not limited to, research on inventing new synthetic routes to agrochemicals by route scouting, process optimization, safety evaluation, high throughput screening and chemo/biocatalytic reaction discovery and optimization. Invent synthetic routes and develop safe, robust, and cost-effective processes to manufacture Crop Protection Agents</li>
<li>Contribute to the Chemical Development Process by conducting laboratory experiments by own hands and providing experimental results, technical updates, documentation, data interpretation, recommendations for process optimization, etc.</li>
<li>With the help of the Process Engineer optimize unit operations Investigate optimization, generate safety and process engineering data required for scale-up of chemical reactions</li>
<li>Assist in the design, planning and execution of multi-step experimental studies guided by risk assessment to deliver safe, efficient, robust manufacturing processes.</li>
<li>Collaborate within project teams by working closely with analytical chemists, process engineers, pilot plant team and project managers within the Crop Protection Innovation organization.</li>
<li>Support Chemical Development Lead in preparation of SOPs, and other relevant documents (e.g. Technical Reports, Presentations, Technology Dossier).</li>
<li>Work independently or in a team in advancing projects and studies within required timelines</li>
<li>Follow all company, site and laboratory Environmental, Health and Safety (EHS)-related protocols, processes, guidelines and SOPs. Actively participate in EHS discussions with peers and management for continuous improvement of EHS practices.</li></ul><br>
<div></div>
<div><b>
KEY WORKING RELATIONS:</b></div><br>
<div></div>
<div><b>
Internal</b></div>
<ul>
<li>Crop Protection Innovation Team</li>
<li>Analytical Chemist from</li>
<li>Pilot Plant Team</li>
<li>AIM Production Team</li>
<li>AIM Analytical team at Vapi</li></ul><br>
<div></div>
<div><b>
External</b></div>
<ul>
<li>Coordinate with various vendors and engineers for instrument installation/maintenance activities</li></ul><br>
<div></div>
<div><b>
WHO YOU ARE:</b></div><br>
<div></div>
<ul>
<li>Msc/M Pharm in Organic Chemistry with more than 8 years' experience or Fresh PhD or Postdoc in Organic Chemistry in designing and performing experiments in a laboratory setting to meet project timelines and objectives.</li>
<li>Experience in independent planning and execution of experiments for multistep synthesis of complex organic molecules.</li>
<li>Experience in independent interpretation of data from experiments and using it to make conclusions/decisions regarding the direction of future experimentation</li>
<li>Comprehensive and state-of-the-art knowledge of modern synthetic methodologies as well as a basic understanding of organic reaction mechanisms and retrosynthesis.</li>
<li>Strong understanding of small molecule analysis including chromatographic and spectroscopic techniques and structure elucidation by NMR and Mass Spectroscopy is required</li>
<li>Embraces ambitious goals and drives progress with urgency.</li>
<li>Consistently seeking opportunities to acquire knowledge, develop skills, and share insights.</li>
<li>Possesses a strong willingness to learn and grow through challenging experiences, actively engaging in giving and receiving constructive feedback to foster continuous improvement.</li>
<li>Effectively interacts with diverse teams across functions, cultivating strong working relationships with both internal and external collaborators to enhance overall performance</li>
<li>Ability to work in the shifts</li></ul><br>
<div></div>
<div>
<div><div><b>Ever feel burnt out by bureaucracy? Us too. That&rsquo;s why we&rsquo;re changing the way we work&mdash; for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here </b><b>https://www.bayer.com/en/strategy/strategy</b></div><br>
<div></div>
<div><b>
Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.</b></div><br>
<div></div>
<div><b>
Please don&rsquo;t rely upon any unsolicited email from email addresses not ending with domain name &ldquo;bayer.com&rdquo; or job advertisements referring you to an email address that does not end with &ldquo;bayer.com&rdquo;.</b></div></div></div><div><br>
</div><div>
<div></div><div><br>
<div><div><b>YOUR APPLICATION</b></div></div><br>
<div></div>
<div>
</div><br>
<div></div><div><div><div>Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.</div></div><br>
<div></div>
</div><br>
</div></div><div></div><div><div><br>
<div><div><b>Location:</b></div> <div>India : Gujarat : Vapi</div>
</div><br>
<div></div><div><div><b>Division:</b></div> <div>Crop Science</div>
</div><br>
<div></div><div><div><b>Reference Code:</b></div> <div>859736</div><br>
<div></div>
<div></div>
</div><br>
</div></div><div></div><div><div><br>
<br>
<div><div><b>Contact Us</b></div>
</div><br>
<br>
<div></div><div><div>+ 022-25311234</div></div></div></div></div>

Process Development Scientist I

<div>
 <strong>
  At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where ,Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining &lsquo;impossible&rsquo;. There are so many reasons to join us. If you&rsquo;re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there&rsquo;s only one choice.
  <br/>
  <br/>
 </strong>
 <strong>
  Process Development Scientist I
  <br/>
  <br/>
 </strong>
 <strong>
  POSITION PURPOSE:
  <br/>
  <br/>
 </strong>
 The Process Development Scientist-II with some supervision from the Chemical Development Lead focuses on the route scouting and Chemical Process Development of Bayers' existing and pipeline crop protective agents. Collaborates with all internal and external functional teams. The job holders ensure all the experimental work is done following the highest safety standards and document the generated data in the Electronic Lab Note Book. The successful candidate will work within an interdisciplinary and cross-divisional team in the Crop Protection Innovation organization.
 <br/>
 <br/>
 <strong>
  TASKS AND RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct process chemistry research as an individual contributor, which includes, but is not limited to, research on inventing new synthetic routes to agrochemicals by route scouting, process optimization, safety evaluation, high throughput screening and chemo/biocatalytic reaction discovery and optimization. Invent synthetic routes and develop safe, robust, and cost-effective processes to manufacture Crop Protection Agents
  </li>
  <li>
   Contribute to the Chemical Development Process by conducting laboratory experiments by own hands and providing experimental results, technical updates, documentation, data interpretation, recommendations for process optimization, etc.
  </li>
  <li>
   With the help of the Process Engineer optimize unit operations Investigate optimization, generate safety and process engineering data required for scale-up of chemical reactions
  </li>
  <li>
   Assist in the design, planning and execution of multi-step experimental studies guided by risk assessment to deliver safe, efficient, robust manufacturing processes.
  </li>
  <li>
   Collaborate within project teams by working closely with analytical chemists, process engineers, pilot plant team and project managers within the Crop Protection Innovation organization.
  </li>
  <li>
   Support Chemical Development Lead in preparation of SOPs, and other relevant documents (e.g. Technical Reports, Presentations, Technology Dossier).
  </li>
  <li>
   Work independently or in a team in advancing projects and studies within required timelines
  </li>
  <li>
   Follow all company, site and laboratory Environmental, Health and Safety (EHS)-related protocols, processes, guidelines and SOPs. Actively participate in EHS discussions with peers and management for continuous improvement of EHS practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KEY WORKING RELATIONS:
  <br/>
  <br/>
 </strong>
 <strong>
  Internal
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Crop Protection Innovation Team
  </li>
  <li>
   Analytical Chemist from
  </li>
  <li>
   Pilot Plant Team
  </li>
  <li>
   AIM Production Team
  </li>
  <li>
   AIM Analytical team at Vapi
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with various vendors and engineers for instrument installation/maintenance activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHO YOU ARE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Msc/M Pharm in Organic Chemistry with more than 8 years' experience or Fresh PhD or Postdoc in Organic Chemistry in designing and performing experiments in a laboratory setting to meet project timelines and objectives.
  </li>
  <li>
   Experience in independent planning and execution of experiments for multistep synthesis of complex organic molecules.
  </li>
  <li>
   Experience in independent interpretation of data from experiments and using it to make conclusions/decisions regarding the direction of future experimentation
  </li>
  <li>
   Comprehensive and state-of-the-art knowledge of modern synthetic methodologies as well as a basic understanding of organic reaction mechanisms and retrosynthesis.
  </li>
  <li>
   Strong understanding of small molecule analysis including chromatographic and spectroscopic techniques and structure elucidation by NMR and Mass Spectroscopy is required
  </li>
  <li>
   Embraces ambitious goals and drives progress with urgency.
  </li>
  <li>
   Consistently seeking opportunities to acquire knowledge, develop skills, and share insights.
  </li>
  <li>
   Possesses a strong willingness to learn and grow through challenging experiences, actively engaging in giving and receiving constructive feedback to foster continuous improvement.
  </li>
  <li>
   Effectively interacts with diverse teams across functions, cultivating strong working relationships with both internal and external collaborators to enhance overall performance
  </li>
  <li>
   Ability to work in the shifts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ever feel burnt out by bureaucracy? Us too. That&rsquo;s why we&rsquo;re changing the way we work&mdash; for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy
  <br/>
  <br/>
 </strong>
 <strong>
  Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.
  <br/>
  <br/>
 </strong>
 <strong>
  Please don&rsquo;t rely upon any unsolicited email from email addresses not ending with domain name &ldquo;bayer.com&rdquo; or job advertisements referring you to an email address that does not end with &ldquo;bayer.com&rdquo;.
  <br/>
  <br/>
 </strong>
 <strong>
  YOUR APPLICATION
  <br/>
  <br/>
 </strong>
 Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 India : Gujarat : Vapi
 <br/>
 <br/>
 <strong>
  Division:
 </strong>
 Crop Science
 <br/>
 <br/>
 <strong>
  Reference Code:
 </strong>
 859736
 <br/>
 <br/>
 <strong>
  Contact Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   022-25311234
  </li>
 </ul>
</div>


Syngene International Limited

<div>
 Date: 23 Dec 2025
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Bangalore, KA, IN, 560099
 <br/>
 <br/>
 Division: Dedicated Centre
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Process Development Scientist-ADC
 <br/>
 <br/>
 <strong>
  Job Location:
 </strong>
 Bengaluru
 <br/>
 <br/>
 <strong>
  About Syngene:
 </strong>
 Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.
 <br/>
 <br/>
 At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit
 <br/>
 <br/>
 <strong>
  Mandatory expectation for all roles as per Syngene safety guidelines
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Overall adherence to safe practices and procedures of oneself and the teams aligned
  </li>
  <li>
   Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company&rsquo;s integrity &amp; quality standards
  </li>
  <li>
   Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
  </li>
  <li>
   Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
  </li>
  <li>
   Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
  </li>
  <li>
   Compliance to Syngene&rsquo; s quality standards at all times
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Purpose Of The Role
  <br/>
  <br/>
 </strong>
 Personnel handling this profile will be responsible for performing reactions as per the requirement of the project. They are also responsible for documenting the observations in relevant notebooks. They are to follow instructions from the supervisor and work in a group (or individually) to accomplish the tasks in a timely and efficient manner.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform chemical reactions for the process development of Antibody Drug Conjugates (ADC) that connect an antibody with a potent drug (payload) through a chemical bond in HPAPI facility or in ADC lab. Thereby, suitable prior experience is highly desirable.
  </li>
  <li>
   The selected candidate would handle highly potent active pharmaceutical ingredients (HPAPIs) and cytotoxic compounds.
  </li>
  <li>
   Perform synthetic chemistry reactions, reaction work-ups, purification of the compounds by column chromatography, crystallization, re-crystallization techniques, preparative TLC and operating lab instruments.
  </li>
  <li>
   Ensure that the samples generated during the course of synthesis are given for analysis and record subsequent results obtained and update the supervisor / group leader on the progress of synthesis and ensure samples are packed appropriately for shipment
  </li>
  <li>
   Record the observations of experiment/reaction, results, utilization of resources and other activities related to the reaction in the laboratory or e-notebook following guidelines and in timely manner and ensure that the same is handled safely and confidentially.
  </li>
  <li>
   Ensure that the instrument / equipment are calibrated, undergone preventive maintenance and are kept clean before use and in case of any breakdown, report to maintenance immediately.
  </li>
  <li>
   Ensure that they know the MSDS of the chemicals they are handling and aware of emergency response procedures in case of accidental spillage, leakage or fire and ensure proper waste segregation as per EHS norms.
  </li>
  <li>
   Follow EHS and quality system requirements at all times in the workplace ensuring individual safety and lab safety.
  </li>
  <li>
   Attend all mandatory trainings and update training records as and when trainings are completed.
  </li>
  <li>
   Ensure confidentiality at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Syngene Values:
 </strong>
 Follow safety and data integrity guideline.
 <br/>
 <br/>
 All employees will consistently demonstrate alignment with our core values:
 <br/>
 <br/>
 <ul>
  <li>
   Excellence
  </li>
  <li>
   Integrity
  </li>
  <li>
   Professionalism
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
 </strong>
 M.Sc with hands on experience in process chemist in an industry setting
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.
</div>


Process development Scientist-ADC

Egis Group

<div><b>Company Description</b><p><br>
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;</p><p>
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.</p><b><br>
Job Description</b><p><br>
The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.</p><p>
The position&rsquo;s holder can&rsquo;t be successful without complying with the relevant procedures, directives, and other legal requirements of the Quality Management System, fulfilling the accountabilities of this position in accordance with corporate policies, Code of Conduct and Code of Ethics Standards.</p><p>
The main responsibilities are:</p><ul><li><b>
Client Support: </b>the IT Support Officer provides assistance to users in the use of software or hardware. He performs interventions either remotely or on-site and serve as the first point of contact for users, handling first or second-level support as per their role. He is responsible for following up on client cases from incident opening to resolution and closure, diagnosing and correcting malfunctions described by users, and escalating issues beyond their scope.</li><li><b>
Diagnosing, Correcting, and Preventive Maintenance</b>: the IT Technician is responsible for diagnosing and correcting software and hardware malfunctions, performing preventive maintenance.</li><li><b>
Continuous Improvement: </b>the IT Technician gathers functional improvements desired by users, integrates new components according to defined standards, and ensures preventive maintenance. He contributes to the implementation of updates and evolutions, conducts tests before deployment, and creates and implements knowledge bases and user help documents. He is also involved in training, documentation, and process redesign.</li></ul><ul><li><b>
Software Management: </b>the IT Technician should be able to input and interpret data according to software management rules. This involves reproducing client issue tests to propose solutions.</li><li><b>
Equipment Maintenance: </b>identifying the usage and conditions of solutions or equipment over their lifecycle is crucial. The IT Technician is expected to perform maintenance and alert in case of malfunctions or potential anomalies.</li><li><b>
Client Relationship Management: </b>maintaining a respectful and professional relationship with project stakeholders is essential. The Technician should adapt their posture and communication organization to the work situation, choosing the most appropriate communication method for client responses.</li><li><b>
Effective Communication: </b>the IT Technician must listen actively and share pertinent information, adapting and drafting communication materials to fit objectives and context. They communicate clearly and effectively in both written and oral forms, especially in incident contexts.</li><li><b>
Innovation and Process Management: </b>analysing needs and participating in the search for innovative ideas and solutions is important. The IT Technician adapts proven solutions to similar context characteristics and suggests improvements for quality client service.</li><li><b>
Teamwork and Collaboration</b></li><li><b>
Activity Prioritization: </b>identifying and planning assigned activities is important. The IT Technician prioritizes client requests based on urgency and severity within their project.</li><li><b>
Autonomy Development: </b>proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><p></p><ul><li><b><br>
Performance Indicator (</b><b>KPIs):</b> proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Average ticket resolution time.</li><li>
User satisfaction and feedback ratings.</li><li>
System uptime and reliability metrics.</li><li>
Compliance with IT policies and security standards.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Technical Skill Set</b></li></ul><p>
The candidate should be expert on below tasks &amp; techniques</p><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Windows OS installation, Office 365 Apps, End-point Security setup &amp; user account setup</li><li>
Understanding &amp; basic experience on Network Domain, Active Directory setup &amp; network protocols</li><li>
DNS, DHCP, TCP/IP, Printer &amp; file sharing setup.</li><li>
Structure cabling, termination and network test.</li><li>
Installation of internet connection &amp; wireless Access points</li><li>
End Point Security Antivirus installation &amp; activation.</li><li>
Local File Sharing &amp; NTFS Security permissions</li><li>
Inventory management &amp; reporting</li><li>
Maintaining LAN/WAN infrastructure, Wi-Fi, routers, switches, and firewalls.</li><li>
Troubleshoot connectivity and performance issues related to network devices.</li><li>
Support the implementation of network upgrades and security improvements</li><li>
Support the IT Manager in implementing cybersecurity best practices and policies.</li><li>
Assist users in adhering to IT security guidelines and data protection protocols.</li><li>
Provide first and second-level technical support to staff on hardware, software, and network issues.</li><li>
Diagnose and resolve technical problems in person, via phone, email, or remote access tools</li><li>
Monitor system performance and carry out routine maintenance to ensure reliability and security.</li><li>
Assist in setting up, configuring, and deploying new systems and devices.</li></ul><br>
<b>
Additional Information</b></div><p></p>

IT Support Officer

Almajdouie

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