process expert

Qnity

<ul>
<li>Serve as the primary contact for the creation, updating, and maintenance of Standard Operating Procedures (SOPs) and process flows. Conduct periodic and annual reviews of SOPs to ensure they remain current and gain necessary approvals.</li>
<li>Collaborate with the Global Subject Matter Expert (SME) Network to identify and implement standardization and process improvement initiatives across the organization.</li>
<li>Support all Mergers and Acquisitions (M) activities with knowledge transfer, training, and end-user support. Ensure all critical documentation is captured in a standardized format and maintained.</li>
<li>Oversee the rollout of new processes, ensuring proper sequencing for implementation across all relevant teams, and conduct audits to confirm adherence.</li>
<li>Lead/deliver various training sessions (general guidance, commodity processes, systems-based, etc.) as needed.</li>
<li>For new hires, facilitate necessary training by providing SOPs and training videos for self-training. Ensure effective classroom training through real-case demonstrations. After training, implement a three-week Hypercare to assist new hires as they transition into their roles. Track transaction compliance with SOPs and policies, conduct assessments to confirm understanding and adherence. Keep managers informed throughout the process.</li>
<li>Provide robust support and guidance to end users, reinforcing best practices and ensuring that all guidance is well documented, including training videos. Address and resolve user inquiries effectively, helping them understand the root cause of issues and guiding them to relevant resources.</li>
<li>Conduct monthly meetings with the Global Procurement Service Centers to reiterate best practices, ensure compliance with GP policies, and communicate new or revised SOPs. Prepare engaging content and present topics, including polls and surveys for feedback.</li>
<li>Identify and propose opportunities for process standardization across the Service Centers.</li>
<li>Act as an escalation point for process-related questions, serving as a facilitator and guide.</li>
<li>Proactively identify and escalate issues, concerns, and opportunities for improvement to the leadership team, seeking assistance when necessary.</li>
<li>Plan, coordinate, and implement activities designed to resolve or prevent issues that could affect overall business rules.</li>
<li>Highlight any deviations from structured training processes to the section manager and secure sign-off on exceptions.</li>
<li>Support transitions and projects assigned to the Process Expert.</li>
<li>Serve as the SOP Library Owner, ensuring the integrity, effectiveness, and continual improvement of SOPs, including proper governance, revision, tracking, and content quality.</li>
</ul>
<b>Mandatory Skills/Experience:</b><br>
<ul>
<li>Exceptional communication skills, both written and verbal.</li>
<li>Experience in training and end-user support is highly beneficial.</li>
<li>Minimum of 3 years experience in Procurement Service Center.</li>
<li>In-depth knowledge of Lean and Six Sigma principles and tools.</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Experience in sourcing and procurement domain.</li>
<li>Proficiency in MS Office (Excel, PowerPoint, Word, SharePoint), Power BI and basic project management tools.</li>
</ul>
<b>Desired Qualifications:</b><br>
<ul>
<li>Experience with procurement systems, such as SAP.</li>
<li>Strong multitasking, prioritization, and time management skills.</li>
<li>Ability to work independently in complex and challenging environments.</li>
</ul>
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Global Procurement Process Expert

MAERSK

<p></p><div><div><p>Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
</p><p>At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
</p><p>With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
</p><p>Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
</p><p></p><p><b>You will be responsible for:
</b></p></div><div>Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
<br>
<ul><li>Customer channel management
</li><li>Case Management
</li><li>Customer onboarding and relationship management
</li><li>Contract and dispute management
</li><li>and more.
</li></ul><br>
Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
</div><p></p><p>Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
</p><p></p><p>Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.
</p><p></p><p>Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.<br>
</p><p><br>
This job requires limited job and business knowledge at the time of hiring.
</p><p></p><p><b>Qualification/Experience:
</b></p><p>Any Graduate with atleast 2 years of experience.
</p><p>Good oral and written communication skills (mandatory)
</p><p>The desired candidate should be comfortable working in European shift
</p><p></p><p><b>Technical Skills:
</b></p><p>Good at MS Office skills
</p><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Process Expert

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><p><b>Key Responsibilities</b></p>
</div>
<div><ul><li><div>Provide initial support for requests and inquiries submitted to the HR organization, including employment verifications, onboarding, time and leave, policies and procedures, and other simple and complex requests that may require research and follow-up for resolution</div></li>
</ul>
</div><div><ul><li><div>Maintains accurate and up-to-date human resource files, records, and documentation.</div></li>
</ul>
</div><div><ul><li><div>Provides transactional and administrative support for HR processes such as Leaves of Absence</div></li>
</ul>
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Bengaluru</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Executive</div>
</div><div><div><b>Job Id</b></div>
<div>376523</div>
</div><div><div><b>Desired Skills</b></div>
<div>Human Resource</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

HR Ops - Process Expert

<p></p><div><p>Role Overview:<br>
</p><p></p><p>The Process Expert / Senior Process Expert is responsible for timely and accurate handling of export/import documentation in line with internal procedures and service standards for SCM. The role demands strong data accuracy, stakeholder coordination, and problem-solving skills. Candidates should come from a logistics or freight forwarding background.<br>
</p><p></p><p>Key Responsibilities:
</p><p></p><p>&bull; Manage KPI reports/ Customer required data managements, publishes monthly/weekly data.
</p><p>. Prepare and submit export/import documentation accurately and within defined timelines.
</p><p>&bull; Ensure compliance with Internal Operating Procedures (IOPs) and identify/report any deviations.
</p><p>&bull; Maintain high data quality to meet Service Level Agreements (SLAs).
</p><p>&bull; Coordinate with global stakeholders for documentation checks and approvals.
</p><p>&bull; Update systems with commercial invoices, packing lists, and mandatory shipment details.
</p><p>&bull; Support peers with technical or process-related challenges.
</p><p>&bull; Conduct root cause analysis in case of process escalations.<br>
</p><p></p><p>Qualifications &amp; Skills:<br>
</p><p></p><p>&bull; Any graduate with 2&ndash;5 years of relevant experience in shipping, logistics, or freight forwarding.
</p><p>&bull; Proficient in MS Excel and Power BI.
</p><p>&bull; Strong understanding of export/import documentation processes and global logistics workflows.
</p><p>&bull; Excellent attention to detail and data accuracy.
</p><p>&bull; Good verbal and written communication skills.
</p><p>&bull; Strong problem-solving, adaptability, and stakeholder management skills.
</p><p></p><p>Shift Timing: Rotational shift (includes night shift)
</p><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

A2 SCM Operations Associate

<div></div><div><div><div><div><div>Greetings from TCS BPS!!</div><div><br>
</div><div></div><br>
<div>Job Summary:</div><br>
<div><br>
</div><div>Process: Workforce Management Analyst
</div><div>Location: Pune, Nagpur</div><br>
<div><br>
</div><div>Skills: RTA, Adherence Calculation, FTE Calculation, Forecasting, Scheduling, Planning, Good Communication skills (Written &amp; Verbal), Good Analytical skills</div><br>
<div></div>
<div>
</div><div></div><br>
<div>Eligibility:</div><br>
<div><br>
</div><div>Any Graduates with (1 Year to 3 Years) of relevant experience in WFM, Forecasting, Planning, Scheduling can apply</div><br>
<div><br>
</div><div>Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)</div><br>
<div><br>
</div><div>Graduates through Open Universities/Correspondence graduates need not apply</div><br>
<div><br>
</div><div>Willingness to work in all Shifts</div><br>
<div><br>
</div><div>Relieving letters from all the previous companies are mandatory</div><br>
<div><br>
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Process Expert</div>
</div><div><div><b>Job Id</b></div>
<div>377387</div>
</div><div><div><b>Desired Skills</b></div>
<div>Planning and Forecasting | WFM</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF BUSINESS ADMINISTRATION</div></div></div><div></div>

WFM Analyst

<div></div><div><div><div><div><p><b>Job Role:</b> KYC Analyst</p>
<p><b>
Job Location:</b> Chennai(DLF)</p>
<p><b>
Experience required:</b></p>
<ul>
<li>1 to 6 years of work experience in KYC domain</li>
</ul>
<p><b>Job Requirement:</b></p>
<ul>
<li>Any full-time graduate (10+2+3).</li>
<li>Immediate joiners are preferred.</li>
<li>Willingness to work in night shifts.</li>
</ul>
<p><b>Job Description:</b></p>
<ul>
<li>Minimum of 1-6 years of relevant experience.</li>
<li>Performing due diligence review and escalate concerns to AML compliance team</li>
<li>KYC /AML procedures and policies that need to be complied with and the KYC systems and databases that hold KYC information and records</li>
<li>Enrich the client record in the consortiums proprietary platform.</li>
<li>Update MIS as necessary</li>
<li>Handle exception reports generated from systems and cleansing accordingly.</li>
<li>Performing document sourcing, verifying, validating, handling one of customer requests on data and documents and other maintenance related requests.</li>
<li>Commerce, Business administration background preferred.</li>
<li>Good understanding of financial markets.</li>
<li>Immediate Joiners are preferred (NP 0 to 30 days).</li>
<li>Should be flexible to work in US shifts.</li></ul><p><br>
</p></div></div></div><p></p><div><div><div><b>Location</b></div>
<div>Chennai</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Process Expert</div>
</div><div><div><b>Job Id</b></div>
<div>375802</div>
</div><div><div><b>Desired Skills</b></div>
<div>Know Your Customer</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ARTS</div></div></div><div></div>

KYC Analyst

<p></p><div><div><div><div><p><b>Job Role: Support Analyst (Access Management)</b></p>
<p><b>BPO band</b>: BPO 2</p>
<p><b>Required Technical Skill Set</b>: Unix, SQL</p>
<p><b>Experience Range</b>: 3+ years</p>
<p><b>Location</b>: Pune/Chennai</p>
<p><b>Shift</b>: 24*7 rotational shifts</p>
<p><b>Roles &amp; Responsibilities</b>:</p>
<ul><li>Hands on experience working on Access Management in Banking domain with below knowledge:</li>
<ul><li>Applications &amp; PAM: AM experience in assigning/ removing roles &amp; entitlements within applications and Privileged Access Management.</li>
<li>WINDOWS: AM experience in assigning/ removing AD groups to provide access to applications within User&rsquo;s windows.</li>
<li>UNIX: AM experience in Creation / deletion of users accounts LINUX AIX servers, various databases.</li>
</ul><li>Use pre-defined procedures to ensure requests for user access and permissions are authorized as per policies</li>
<li>Communicate instructions to fulfilment teams for execution</li>
<li>Identify, introduce, and implement opportunities to streamline processes</li>
<li>Management of changes or updates to processes; ensure appropriate updates are made to associated documentation</li>
<li>Good verbal communication as well business email writing skills</li>
<li>SLA management and Client management skills</li>
</ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Process Expert</div>
</div><div><div><b>Job Id</b></div>
<div>376532</div>
</div><div><div><b>Desired Skills</b></div>
<div>Access Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Support Analyst

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