process improvement analyst

noon

<div>
 
 
 Job title: Business Analyst
 
 
 
 
 Location: Gurgaon
 
 
 
 
 
 
 
 
 About noon
 
 :
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We aim to redefine what technology can achieve in this region, and we&rsquo;re seeking a Business Analyst who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 About the Role
 
 
 :
 
 
 
 
 
 The Business Analyst will be involved in analyzing business processes, identifying opportunities for improvement, and translating requirements into actionable insights for IT and other stakeholders. The Business Analyst collaborates with business units, project managers, and development teams to ensure that solutions align with organizational goals and improve operational efficiency.
 
 
 
 
 
 Key responsibilities include gathering and documenting business requirements, performing dataanalysis, creating process flow diagrams, and facilitating communication between business andtechnical teams. The Business Analyst plays a key role in ensuring that projects are deliveredon time, within scope, and meet the business&rsquo;s strategic objectives..
 
 
 
 
 
 
 
 What you'll do
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 
 
 Requirements Gathering
 
 
 : Work with stakeholders to identify and document business requirements and technical specifications.
 </li>
 <li>
 
 
 Process Improvement
 
 
 : Analyze existing business processes and recommend optimizations or automation.
 </li>
 <li>
 
 
 Data Analysis:
 
 
 Analyze data to identify trends, issues, and opportunities for business enhancement.
 </li>
 <li>
 
 
 Stakeholder Communication
 
 
 : Serve as a liaison between business users and technical teams to ensure understanding and alignment of goals.
 </li>
 <li>
 
 
 Solution Design
 
 
 : Collaborate with project teams to design solutions that meet business needs while balancing technical feasibility.
 </li>
 <li>
 
 
 Testing &amp; Validation
 
 
 : Assist in the creation and execution of test plans, ensuring that solutions meet defined business requirements.
 </li>
 <li>
 
 
 Reporting &amp; Documentation
 
 
 : Provide clear documentation of requirements, business rules, and process flows to ensure transparency and alignment.
 </li>
 </ul>
 
 
 
 
 
 
 What you'll need:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or related field.
 </li>
 <li>
 Strong analytical skills and experience with data analysis and process mapping.
 </li>
 <li>
 A minimum of 2 years of experience with business process modeling tools (e.g., BPMN, UML) is preferred.
 </li>
 <li>
 Knowledge of project management methodologies (e.g., Agile, Waterfall).
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Business Analyst

Hays Specialist Recruitment Limited

Business Process Analyst (SAP S/4 HANA) Macclesfield 3 on site x 2 remote per week .Duration of Contract: 6 Months + poss extension Pay Rate: £500 (Outside IR35) Overview: You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset.Essential Skills Strong process mapping / process improvement skills & experience <ul> <li>Possess a strong process improvement / analytical mindset</li><li>Experience of using or managing BPM applications</li><li>Demonstrable experience applying Lean, Six Sigma, or comparable continuous improvement methodologies</li><li>Practical exposure to SAP S/4HANA, ERP change programmes or other system/technology-based projects</li><li>Strong excel skills (data analysis & insight, pivot tables and vlookups)</li><li>Confident workshop facilitator</li><li>Excellent networking, collaboration, and communication skills</li><li>Confident in engaging with stakeholders</li></ul> Desirable for the role <ul> <li>Experience in providing training and coaching</li><li>Experience of working with risk, controls or audit</li><li>Lean Six Sigma certification (Green Belt or above)</li><li>Experience working in Finance, Supply Chain and Data environments</li></ul> Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Process Analyst SAP S/4 Hana

Vervent

<div>Description:

Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these top (required) skills:
1. Proficient in formulating comprehensive business requirements documentation (BRD)
2. Experience with process automation and process mapping
3. Beginner to Intermediate to SQL skills
4. Resilience and very strong communication skills
General Position Summary:
The Business Analyst performs professional duties related to the review, assessment, and development of business processes. The Business Analyst will analyze and translate operation requirements into system deployments and business process changes. They act as a change agent to help facilitate effective process re-engineering. After determining scope and optimum solution, the Business Analyst will develop seamless solutions delivered to operations and our clients on time, within budget and within scope.
Why Vervent? Company Perks:<ul><li>
Medical, FSA &amp; HSA, Dental, Vision + More!</li><li>
401k - 100% vested once you start contributing. Generous company match!</li><li>
Regular employee health, wellness &amp; engagement activities!</li><li>
Pet Insurance, because fur babies are important to us too!</li><li>
Beautiful local offices with on-site/hybrid options</li></ul>
About Vervent:
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .
If you&rsquo;re interested in reviewing the full job description, continue reading below&hellip;
Primary Responsibilities:<ul><li>
Defines and documents customer business functions and processes.</li><li>
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.</li><li>
Acts as a liaison between departmental end-users, technical analysts, information technology developers, and executive management team in the analysis, design, configuration, testing and maintenance of service management systems to ensure optimal operational performance.</li><li>
Plans, organizes and conducts business process re-engineering/improvement projects and/or management reviews thorough gap analysis and develop multiple solutions for identified gaps.</li><li>
Design new programs and processes by analyzing data, constructing workflow charge and diagrams, studying system capabilities and writing business requirements.</li><li>
Improve systems and processes by studying current practices and designing modifications.</li><li>
Prepare technical reports by collecting, analyzing and summarizing information and trends.</li><li>
Develop and implement QA process and protocol for all process improvement initiatives and new client on-boarding.</li><li>
Define scope by identifying optimum solution with contingency plans.</li><li>
Transfer necessary business view to IT developers to ensure implemented solution meets the needs of the business.</li><li>
Maintain project prioritization schedule for Operations to insure balance of process improvement deliverables with new client on-boarding.</li><li>
Fully Document Compliance oversight and build automation throughout Compliance cycle.</li></ul>
#LI-VW1 #LI-Remote
Requirements:
<ul><li>Bachelor&rsquo;s in business management, Computer Science, or related field.</li><li>
5 years of experience in project management, business operations or client services in financial services or related field, or combination of relevant experience and education.</li><li>
Demonstrated expertise in compliance audit and reporting, including internal audit set-up.</li><li>
Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.</li><li>
Must demonstrate strong analytical skills and able to translate data into action.</li><li>
Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.</li><li>
Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.</li></ul>
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary:
Salary for this role is $54,750 - $73,000 per year</div>

Sobha Realty

We at Sobha Realty are looking for a proactive and detail-oriented Operations &amp; Process Analyst to join our team. This role involves working with business stakeholders to understand current workflows, identifying areas for improvement, and partnering with Salesforce and IT teams to implement changes that make operations faster, more efficient, and less manual.Key Responsibilities:1. Understand analyse existing business processes and workflows.2. Identify opportunities for process improvement and automation to increase efficiency.3. Collaborate with business stakeholders to understand and gather process requirements.4. Work with the Salesforce &amp; IT team to turn business needs into practical system solutions.5. Manage project timelines and coordinate between business, IT teams and BE Team.6. Test and validate automated processes to ensure they meet business needs.7. Coordinate with Business Excellence (BE) Team to document the processes.8. Provide training and support to end-users on new automated workflows.Job Type: Full-timePay: From AED8,000.00 per month

Executive - Process Improvement

Barclays

<div>Join us as a Senior Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.
Working within Coverage Support Hub (Deal Support Team), to provide first class operational support to UK Corporate Banking frontline colleagues (RDs/ABs) through the completion of defined activities including, but not limited to Annual Review Process, KYC Refresh and Pricing &amp; Billing, thereby creating capacity for them to focus on the key business objectives. Collaborating with frontline colleagues for successful execution of essential, business critical procedures and templates within dedicated area of work, which provide significant value to the whole of UK Corporate Coverage. Drive continuous improvement to review &amp; streamline processes. Develop and implement improvement initiatives to enhance efficiency &amp; productivity.
To be a successful Senior Analyst you should have experience with:<ul><li>
Precision in undertaking critical administrative activities and ensuring all information is accurate and aligned with standard operating procedures at all times.</li><li>
Ability to prioritize &amp; manage multiple projects simultaneously to meet deadlines in a fast-paced environment.</li><li>
Passion to support and/or execute ad-hoc initiatives, projects or remediation activity, as required.</li><li>
Collect, analyze and interpret data to generate insights for effective business decision making.</li><li>
Prepare reports &amp; presentations to depict performance and improvement initiatives to management &amp; stakeholders.</li><li>
Identify and mitigate process risks to ensure business continuity.</li><li>
Stay up-to date on industry best practices &amp; trends in operations management.</li><li>
Familiarity with relevant software, including CRM tools and workflow management systems.</li><li>
Strong written and verbal communication skills to interact with internal teams and stakeholders.</li><li>
Team player with the ability to work cross-functionally with various departments and teams.</li><li>
Ability to guide and mentor other team members.</li><li>
Ability to drive and embed a Consistently Excellent mindset across the team.</li><li>
Understand the importance of risk and control in line with the ambitions of the Bank.</li><li>
Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint and SharePoint).</li><li>
Knowledge and understanding of the financial services industry, in particular corporate or investment banking products.</li><li>
Flexible to work in shifts, particularly UK.</li><li>
Support on Complaints logging for UK Corporate Banking.</li></ul> 
Other highly valued skills valued skills may include:<ul><li>
Preferably a Postgraduate or MBA or MBA equivalent.</li><li>
Ability to analyze data and generate monthly insights and reports for internal stakeholders.</li><li>
Ability to be flexible and organized.</li><li>
Expertise in process improvement methodologies to reduce waste and enhance process efficiencies.</li><li>
Develop and maintain network of contacts within relevant specialist areas and projects; ensure business and process knowledge is up to date; use expert knowledge to positively influence decisions.</li><li>
Ability to think critically and act decisively in high-pressure situations to resolve issues swiftly.</li></ul>
 You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
The role is based out of Noida.

Purpose of the role
To support coverage to grow income for both new and existing customers by providing marketing leading tools, a world class learning &amp; development programme as well as analytical support in terms of sales management tools to contribute to the overall success of UKC.
Accountabilities<ul><li>
Design, execution and embedding of an ongoing roadmap to provides market leading Tools for RDs and Coverage.</li><li>
Design, execution and embedding of an ongoing training plan to provide &lsquo;World Class Learning&rsquo;.</li><li>
Support the delivery of market leading client collateral to provide a competitive advantage to RDs. .</li><li>
Collaboration with Product to develop market leading industry/segment focused products and multi product solutions and develop and drive initiatives.</li><li>
Development of the data capability across UK Corporate to enable delivery of client insights to drive acquisitions and increase wallet share.</li><li>
Maximise the positive impact of UCRM and Salesforce as a tool for Corporate Banking.</li><li>
Implementation of agreed minimum standards and best practices across UK Corporate and support this with sales management tools to drive overall success.</li></ul>
Analyst Expectations<ul><li>
To meet the needs of stakeholders/ customers through specialist advice and support</li><li>
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.</li><li>
Likely to have responsibility for specific processes within a team</li><li>
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.</li><li>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.</li><li>
Check work of colleagues within team to meet internal and stakeholder requirements.</li><li>
Provide specialist advice and support pertaining to own work area.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.</li><li>
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.</li><li>
Make judgements based on practise and previous experience.</li><li>
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.</li><li>
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.</li><li>
Build relationships with stakeholders/ customers to identify and address their needs.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

Senior Analyst

NTT DATA

<div>&quot;At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a &quot;Business Sys. Analysis Specialist&quot; to join our team in &quot;Chennai, India.&quot; 
 
We are seeking a detail-oriented Business Analyst with experience delivering cutting-edge transformation initiatives in the Insurance BPO industry (experience in the Insurance BPO domain preferred). The ideal candidate will be responsible for driving business insights, supporting process transformation, and ensuring quality delivery. This role requires strong analytical skills, knowledge of quality methodologies, and the ability to collaborate across teams to deliver impactful solutions in a fast-paced BPO environment. 
 
Key Responsibilities 
<ul><li>
Data Analytics and Reporting</li><li><ul><li>
Liaise with stakeholders to understand business needs, pain points, and improvement opportunities.</li><li>
Translate client requirements into clear functional specifications and process flows.</li><li>
Document &quot;As-Is&quot; and &quot;To-Be&quot; processes, identifying gaps and recommending solutions.</li><li>
Defines overall application functional / business requirements with end users.
</li><li>Recommends solutions, modifications, configurations, and processes.
</li><li>Implements, designs and / or upgrades applications.
</li></ul></li><li><ul><li>Creates test plans for projects.
</li><li>Analyzes model test discrepancies to find trends and works with programmers to resolve.
</li><li>Establishes cost and time estimates for development and implementation of projects.
</li><li>Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership.
</li><li>Evaluates user requirements for one or more specialized business applications and translates those needs into defined user assessment plans or specifications used in determining end-user business or technical needs.
</li><li>Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
</li><li>Acts as a team leader for projects with moderate budgets or of a short to intermediate duration.
</li><li>Mentors less experienced team members.
</li></ul></li></ul><ul><li><ul><li>Perform data analysis to identify trends, anomalies, and actionable insights for stakeholders.</li><li>
Develop dashboards, MIS reports, and KPIs to track performance and highlight opportunities for improvement.</li><li>
Partner with operations teams to ensure data-driven decision-making and continuous improvement.</li></ul></li><li>
Process Improvement &amp; Transformation</li><li><ul><li>
Identify opportunities for process optimization, automation, and digital transformation within insurance operations.</li><li>
Support the design and implementation of process reengineering initiatives that drive efficiency, accuracy, and customer satisfaction.</li><li>
Collaborate with technology and operations teams to enable innovative solutions aligned with industry best practices.</li></ul></li><li>
Quality &amp; Compliance</li><li><ul><li>
Apply quality management methodologies (Lean, Six Sigma, etc.) to monitor and improve process performance.</li><li>
Conduct root cause analysis on errors, variances, and process breakdowns; recommend corrective and preventive actions.</li><li>
Ensure compliance with regulatory requirements, data security standards, and insurance industry guidelines.</li></ul></li></ul> 
 
<ul><li>Stakeholder &amp; Client Management</li><li><ul><li>
Engage with clients, senior leaders, and cross-functional teams to gather feedback and align solutions with strategic goals.</li><li>
Provide regular project updates, risk assessments, and status reports.</li><li>
Act as a bridge between business stakeholders and technical teams.</li></ul></li></ul> 

Required Skills &amp; Competencies 
<ul><li>
Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&amp;C preferred).</li><li>
Proven experience in BPO/Operations environment with a focus on insurance.</li><li>
Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred).</li><li>
Strong analytical, problem-solving, and critical thinking skills.</li><li>
Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred).</li><li>
Strong documentation skills (BRD, FRD, Use Cases, Process Maps).</li><li>
Familiarity with automation tools (RPA), Gen AI, Agentic AI, workflow solutions, and transformation initiatives are desirable.</li><li>
Strong knowledge of system development methodology, project management and system architecture.</li><li>
Ability to identify and evaluate IT and business challenges from a broad perspective.</li><li>
Exceptional ability to translate between non-technical business users and technical IT resources.
</li></ul><ul><li>Excellent client service attitude and leadership capabilities.
</li><li>Exceptional organizational and time management skills.
</li><li>Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.</li></ul> 

Experience &amp; Qualifications 
<ul><li>
Graduate &amp; Postgraduates with exposure to BPO &amp; IT industry</li><li>
Overall 8 to 10 years of experience with at least 4 to 5 years in Business Analyst roles (within Insurance BPO operations preferred).</li><li>
Exposure to process transformation, digital initiatives, or automation projects in the insurance sector.</li><li>
Certification in Lean Six Sigma (Green Belt or higher) is highly desirable.</li><li>
Experience working with global stakeholders across geographies is a plus.</li><li>
Willing to work in AR shifts (Monday to Friday 5:30pm to 3:30am)</li></ul></div>

Business Sys. Analysis Specialist

Tabby

As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals. A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
Key Responsibilities
<ul>
<li>Process Optimization: Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.</li>
<li>Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.</li>
<li>Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.</li>
<li>Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.</li>
<li>Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.</li>
<li>Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.</li>
<li>Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.</li>
<li>Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.</li>
</ul>

Process Analyst, Customer Experience

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