process improvement analyst

Hays Specialist Recruitment Limited

<p><strong>Business Process Analyst </strong></p> <p><strong>(SAP S/4 HANA)</strong></p> <p><strong>Macclesfield 3 on site x 2 remote per week</strong></p> <p><strong>.Duration of Contract: 6 Months + poss extension</strong></p> <p><strong>Pay Rate: £500 (Outside IR35) </strong></p> <p><strong>Overview:</strong></p> <p>You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery.</p> <p><strong>What we are looking for</strong></p> <p>A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset.Essential Skills</p> <p> Strong process mapping / process improvement skills & experience</p> <ul> <li>Possess a strong process improvement / analytical mindset</li><li>Experience of using or managing BPM applications</li><li>Demonstrable experience applying Lean, Six Sigma, or comparable continuous improvement methodologies</li><li>Practical exposure to SAP S/4HANA, ERP change programmes or other system/technology-based projects</li><li>Strong excel skills (data analysis & insight, pivot tables and vlookups)</li><li>Confident workshop facilitator</li><li>Excellent networking, collaboration, and communication skills</li><li>Confident in engaging with stakeholders</li></ul> <p><strong>Desirable for the role</strong></p> <ul> <li>Experience in providing training and coaching</li><li>Experience of working with risk, controls or audit</li><li>Lean Six Sigma certification (Green Belt or above)</li><li>Experience working in Finance, Supply Chain and Data environments</li></ul> <p></p> <p>Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk</p>

Business Process Analyst SAP S/4 Hana

<div><div><div><div><div><div><b>Job description</b></div></div><div></div><div><div><b>
Company and benefits</b></div></div></div></div></div><div><div><div><div><div>
Job ID</div><div><b>
SRBUS016959</b></div></div><div><div>
Employment Type</div><div><b>
Regular</b></div></div><div><div>
Work Style</div><div><b>
on-site</b></div></div><div><div>
Location</div><div><b>
Pune City,India</b></div></div><div><div>
Travel</div><div><b>
Up to 25%</b></div></div><div><div>
Role</div><div><b>
Sr Business Process Analyst</b></div></div></div><div><div><p>
Company Overview</p>
<p>
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we&rsquo;re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.</p><br>
<p></p>
<p>
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.</p><br>
<p></p>
<div>
Here, we know that you&rsquo;re more than your work. That&rsquo;s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose &mdash; a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you&rsquo;re passionate about our purpose &mdash; people &mdash;then we can&rsquo;t wait to support whatever gives you purpose. We&rsquo;re united by purpose, inspired by you.
<br>
<br>
Job Summary:<br>
UKG is seeking an experienced Business Process Analyst II to join our UKG Strategic Services Team. They will be dedicated to helping organizations improve their services&rsquo; processes, enhance employee experiences, and drive business growth. This Business Process Analyst role will be responsible for participating in and implementing cross-functional initiatives to improve efficiency, workflows, and user experience. The successful candidate will possess strong analytical skills, excellent problem-solving abilities, and a deep understanding of HCM processes.<br>
Duties and Responsibilities:<br>
<ul><li>Identify opportunities for improvement and develop strategic initiatives to enhance the efficiency and effectiveness of business processes.</li><li>Collaborate cross-functionally with UKG stakeholders and other business units to integrate continuous improvement and research into daily operations, aligning with our broader vision and strategy.</li><li>Develop a deep understanding of UKG&rsquo;s business objectives and apply your expertise to support and advance these goals.</li><li>Apply design thinking principles to craft innovative solutions that enhance customer, partner, and employee experiences across services.</li><li>Build comprehensive knowledge of UKG&rsquo;s business landscape, team roles, and industry best practices to inform decision-making and drive improvement.</li><li>Engage stakeholders in shaping future outcomes, communicating complex information in clear, accessible terms.</li><li>Document and maintain business processes, including process maps, workflows, and standard operating procedures (SOPs), ensuring clarity and consistency.</li><li>Leverage technology to implement cross-functional process improvements, gaining exposure to a variety of tools, functions, and teams across the organization.</li><li>Participate in key initiatives aimed at optimizing operations and enhancing data utilization.</li><li>Collaborate on defining and tracking KPIs to measure the impact of process improvements and inform strategic decisions.</li><li>Monitor performance against process standards, support rollout efforts, and make adjustments as needed to ensure continuous improvement.</li><li>Project Management: Demonstrated ability to lead cross-functional initiatives, manage project timelines, scope, and deliverables, and drive execution from planning through completion using structured methodologies.</li><li>Skilled in negotiating priorities, resources, and outcomes with stakeholders at all levels, while resolving conflicts and aligning teams toward shared goals.</li><li>Effectively present complex information, project updates, and strategic recommendations to stakeholders, including senior leadership, ensuring clarity, alignment, and informed decision-making.</li></ul><br>
Qualifications:<br>
Required Qualifications:<br>
- 1-2+ years of experience in process improvement and mapping, business / functional requirements analysis - Able to learn the big picture, speculate and conceptualize outcomes and identify trends<br>
<ul><li>Ability to handle heavy workload, manage multiple projects, facilitate the activities of dynamic workgroups, and multi-task in a fast paced environment under tight deadlines</li><li>Enthusiasm for and ability to create software applications that meet customer needs</li></ul>
- Strong Problem Solving Skills - Ability to analyze and critically evaluate gathered information to anticipate issues, raise risk, and make priority decisions.<br>
<ul><li>Ability to decompose high-level concepts into details and distinguish solution ideas from process, use cases, and requirements, translating to document each scenario</li><li>Must have working knowledge of MS Visio or Lucid Chart, MS Excel, MS Word, and MS Project</li><li>High degree of project planning, organizational and time management skills, with attention to detail</li><li>Self-motivated and willing to &ldquo;do what it takes&rdquo; to get the job done</li></ul>
Preferred Qualifications:<br>
<ul><li>Experience in gathering requirements, documentation and communication</li><li>Experience in HRMS/Payroll industry and/or UKG Pro products</li><li>Experience using Lean Six Sigma or &lsquo;Agile&rsquo; methodologies</li></ul><br>
Interpersonal Skills:<br>
<ul><li>High degree of self-motivation to learn new methodologies/technologies that will enhance job performance</li><li>Detail oriented</li><li>Be able to work with different personalities and bring them together towards a common goal</li><li>Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important</li><li>Being able to interact with others, communicate well and ask questions</li><li>Work effectively as a member of a team and independently</li><li>Team Player</li></ul><br>
Education/Certification/License:<br>
<ul><li>Lean/Six Sigma Certification</li><li>Business Analysis Certification (CBAP &ndash; Certified Business Analysis Professional)</li><li>Bachelor&rsquo;s Degree in Information Systems, Business Administration or related discipline highly preferred.</li></ul></div><p><br>
Where we&rsquo;re going</p>
<p>
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it&rsquo;s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!</p>
<p>
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.</p>
<p>
Disability Accommodation in the Application and Interview Process</p>
<p>
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com</p></div></div><p></p><div><div><div><div><div>
NOTICE ON HIRING SCAMS</div><br>
UKG will never ask you for a copy of your driver&rsquo;s license, social security card, or passport during a job inter<br>
<div>
ABOUT OUR JOB DESCRIPTIONS</div><br>
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.</div></div></div></div></div></div></div>

Sr Business Process Analyst

Texas Health and Human Services Commission

<div><div><div><div><div><p>Management Analyst III
</p></div></div></div></div><div><div><div><div><b>Date: </b>Dec 11, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>AUSTIN, TX, US, 78751
</div></div></div></div><div><div><div><div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><br>
<div></div>
<div><b>
What You Get Beyond Your Paycheck</b></div>
<div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><br>
<div></div>
<div>
Here&rsquo;s what you get as a full-time employee:</div>
<ul>
<li><b>100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li>
<li><b>Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li>
<li><b>Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li>
<li><b>Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li>
<li><b>Flexible spending accounts</b> for added tax savings on health and dependent care</li>
<li><b>Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><br>
<div></div>
<div>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div>
<div>
You can see all the details here: ERS recruitment brochure</div><br>
<div></div>
<div><b>
Functional Title:</b> Management Analyst III<br>
<b>Job Title:</b> Management Analyst III<br>
<b>Agency:</b> Dept of Family &amp; Protectve Svc<br>
<b>Department:</b> MANAGEMENT CONSULTING GROUP<br>
<b>Posting Number:</b> 12053<br>
<b>Closing Date:</b> 02/09/2026<br>
<b>Posting Audience:</b> Internal and External<br>
<b>Occupational Category:</b> Protective Services<br>
<b>Salary Group:</b> TEXAS-B-23<br>
<b>Salary Range:</b> $5,098.66 - $8,304.83<br>
<b>Pay Frequency:</b> Monthly<br>
<b>Shift:</b> Day<br>
<b>Additional Shift:</b><br>
<b>Telework:</b><br>
<b>Travel:</b> Up to 25%<br>
<b>Regular/Temporary:</b> Regular<br>
<b>Full Time/Part Time:</b> Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Exempt<br>
<b>Facility Location:</b><br>
<b>Job Location City:</b> AUSTIN<br>
<b>Job Location Address:</b> 4900 N LAMAR BLVD<br>
<b>Other Locations:</b><br>
<b>MOS Codes:</b> 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X<br>
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS</div><p><b><br>
Brief Job Description:</b></p>
<p>
 The Texas Department of Family and Protective Services (DFPS) Office of Strategic Initiatives seeks a highly qualified candidate to fill the position of Management Consultant in the Management Consulting Group (MCG).</p>
<p>
 The ideal candidate is detail-oriented, analytical, and curious. Someone who approaches their work with integrity, sound judgment, and a commitment to continuous learning. They thrive in collaborative environments, bring strong organizational and critical-thinking skills to complex assignments, and consistently seek opportunities to strengthen agency operations and processes.</p>
<p>
 Under the supervision of the MCG Director, the Management Consultant performs advanced (senior-level) professional administrative and policy analysis work. They serve as an analyst and project consultant for DFPS, contributing to a variety of organizational studies and operational improvement efforts across the agency. Work may include coordinating program reviews, supporting planning activities, evaluating systems and procedures, and assisting with process improvement initiatives that enhance efficiency and effectiveness. Responsibilities may also involve analyzing qualitative and quantitative data, researching best practices and industry trends, and helping develop evaluation plans and organizational change strategies. The analyst collaborates with program and operational staff, contributes to project planning, and may occasionally represent DFPS in meetings or research activities. Operating under limited supervision with considerable latitude for initiative and independent judgment, this position plays a key role in supporting DFPS&rsquo;s strategic and operational priorities.</p><br>
<p></p>
<p><b>
Essential Job Functions (EJFs):</b></p>
<ul>
<li>Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.</li>
<li>Coordinates, plans, and directs organizational studies of work problems.</li>
<li>Coordinate agency projects, including program operational reviews, management studies, and process improvement.</li>
<li>Assist project lead with planning efforts that impact DFPS that may include the agency&rsquo;s five-year strategic plan, and any other DFPS program area requesting assistance with planning.</li>
<li>Develops new or modifies existing administrative program policies, procedures, goals, and objectives.</li>
<li>Coordinate efforts to develop evaluation plans; identify priorities, define the purpose and scope of study, and ensure clear articulation within these plans of the evaluation subject and program.</li>
<li>Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.</li>
<li>Research innovations, best practices, emerging trends and draft solutions to organizational issues when conducting a review.</li>
<li>Work with operational or program staff to identify and develop opportunities for business process improvement.</li>
<li>Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.</li>
<li>Analyze any pre-existing data sources (quantitative and qualitative) and identifying possible trends.</li>
<li>Contribute to the design and implementation of survey tools and other tools to gather data to identify problems.</li>
<li>Evaluates industry developments and makes recommendations for possible agency application.</li>
<li>Support efforts to research, survey and/or interview other states and industry leads to identify best practices to support more efficient and effective agency operations.</li>
<li>Performs related work as assigned.</li>
<li>Works under limited supervision, with moderate latitude for the use of initiative and independent judgment</li>
<li>May occasionally represent the team at meetings and performs other related work as assigned.</li></ul><br>
<p></p>
<p><b>
Knowledge Skills Abilities (KSAs):</b></p>
<p>
Knowledge of state DFPS programs.</p>
<p>
Knowledge of state and federal statute, rules, regulations, and guidance relevant to program areas.</p>
<p>
Knowledge of state and federal legislative processes.</p>
<p>
Skill in synthesizing complicated and technical information and into concise materials appropriate for internal and external audiences.</p>
<p>
Skill in developing and evaluating policies and procedures and making recommendations and decisions.</p>
<p>
Skill in process improvement tools and methodologies.</p>
<p>
Skill in developing strategic plans.</p>
<p>
Skill in facilitation and leading workgroups.</p>
<p>
Skill in problem solving and independent decision-making.</p>
<p>
Skill in communicating effectively orally and in writing and at presenting information publicly.</p>
<p>
Skill in critically evaluating issues and proactively seeking solutions.</p>
<p>
Skill in assessing programmatic and client impacts of decisions.</p>
<p>
Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.</p>
<p>
Ability to independently prioritize time and manage multiple project deadlines.</p>
<p>
Ability to quickly develop subject matter expertise on a variety of issues.</p>
<p>
Ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships to develop solutions.</p><br>
<p></p>
<p><b>
Registrations, Licensure Requirements or Certifications:
</b></p><p>N/A</p><br>
<p></p>
<p><b>
Initial Screening Criteria:</b></p>
<p>
Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis.</p>
<p>
Experience interpreting, researching, and analyzing complex problems.</p>
<p>
Experience with health and human services policies and procedures is preferred.</p>
<p>
Excellent written communications as demonstrated by detail and completeness of information provided on the state application.</p><br>
<p></p>
<p>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p>
<p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p>
<p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p>
<p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p>
<p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p>
<p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p>
<p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Austin</p></div>

Management Analyst III

HUB24 Limited

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits Job Summary: We are hiring for multiple Business Process Analyst roles at both mid and senior levels, with opportunities available as fixed-term contracts (FTC) and permanent positions. These positions can be based in either Sydney or Melbourne. As a Business Process Analyst, you will support the Business Operations Teams and Management in defining and delivering a roadmap of continuous improvement initiatives. You'll build detailed knowledge of operational areas, analyse and improve systems and processes, and play a critical role in implementing change, working with cross-functional teams-including IT, Product, Legal, Compliance, Finance, and Operations. Your success will be measured by efficiency gains, cost savings, and improvements to the Adviser and Client experience. Responsibilities: Analyse, review, and improve business processes and systems within Business Operations. Facilitate requirements and data gathering workshops across Operations, Product, and IT teams. Prepare business requirements documentation and recommendations to support change initiatives. Elicit product backlog items and acceptance criteria for prioritised features. Document and maintain business processes, process maps, and procedures. Advocate for and enforce good process governance and quality documentation. Lead process improvement activities, user acceptance testing, and change implementation. Coordinate operational readiness, impact assessments, and staff training. Ensure compliance with organisational policies, procedures, and legislative requirements. Build and maintain strong relationships with internal stakeholders and external vendors. Requirements: Solid experience in a similar role involving business process analysis. Experience supporting financial services business process and operations functions. Working knowledge of business analysis methodologies, practices, techniques, and tools. Understanding of project delivery lifecycles and governance, including Agile (e.g., Scrum). Strong written and verbal communication skills. Ability to build strong working relationships, influence others, and negotiate outcomes. Resilience, continuous improvement mindset, and ability to work under pressure. The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email , and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates . Further details on our can be found here. 2024 Circle Back Initiative Employer - we commit to respond to every applicant.Endorsed by , we are proud to be recognised as an employer of choice for women.We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know - we're here to support you

Senior Business Process Analyst

CareFirst BlueCross BlueShield

<div><p><b>Resp &amp; Qualifications</b>
</p><p><b>PURPOSE:
</b><br>
Optimizes Operations results by identifying and analyzing business requirements and operations; conducting performance studies; identifying key business metrics; developing and calibrating analytical, recommending process improvement priorities; identifying low-cost designs, materials, processes, and sources; evaluating new technologies. Lead and mentor lower-level Analysts.
<br>
<br>
<b>ESSENTIAL FUNCTIONS:</b></p><ul><li>
Assesses adequacy of current processing operations by identifying and analyzing business requirements and operations; conducting performance studies; interviewing and conferring with operations personnel.</li><li>
Determines processing performance measures by identifying key business metrics; conducting benchmarking initiatives; developing and calibrating analytical, comparing operational models.</li><li>
Contributes to processing and organization success by welcoming related, different, and new requests; helping others accomplish job results. Lead and mentor lower-level Analysts.
</li><li>Identifies opportunities for processing operational improvements by analyzing current operations; preparing cost/benefit analyses; developing business cases; recommending process improvement priorities.</li><li>
Supports process improvement programs by providing continuing measurements, analyses, and recommendations; developing new business models; identifying low-cost designs, materials, processes, and sources; evaluating new technologies.</li><li>
Maintains processing operations guidelines by writing and updating policies and procedures.</li><li>
Prepares processing operations analysis information and reports by collecting, analyzing, and summarizing data and trends.</li></ul><p><b>
SUPERVISORY RESPONSIBILITY:</b><br>
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.<br>
<br>
<b>QUALIFICATIONS:</b><br>
<br>
<b>Education Level:</b> Bachelor's Degree in Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.</p><p><b>
Experience:
</b></p><ul><li>4 years progressive experience as a Functional Analyst OR 6 years' experience in (level 2 or above) operational role.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
10+ years' experience in an operations role.</li></ul><p><b>
Knowledge, Skills and Abilities (KSAs)</b></p><ul><li>
Highly proficient in Microsoft Office and similar applications.</li><li>
Ability to create graphics and report to non-technical audiences.</li><li>
Self-starter and ability to collaborate in a team environment.</li><li>
Excellent communication skills both written and verbal.</li><li>
Demonstrates necessary leadership attributes to lead projects while keeping operational leadership informed.
</li>Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.<br>
<li>
</li></ul><p><b>Salary Range:</b> $65,808 - $130,702<br>
</p><p><b>Salary Range Disclaimer</b>
</p><p>The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).</p><p><b>
Department</b>
</p><p>IT &amp; Business Support Contact Center</p><p><b>
Equal Employment Opportunity</b>
</p><p>CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><p><b>
Where To Apply</b>
</p><p>Please visit our website to apply: www.carefirst.com/careers</p><p><b>
Federal Disc/Physical Demand</b>
</p><p>Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.</p><p><b>
PHYSICAL DEMANDS:</b></p><p>
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.</p><p><b>
Sponsorship in US</b>
</p><p>Must be eligible to work in the U.S. without Sponsorship</p><p>
#LI-ZW1</p></div>

Functional Analyst III - (Hybrid)

Keller Logistics Group

<div><p><b>Job Summary:</b> The Program &amp; Process Improvement Specialist is responsible for all facets related to the systems ecosystem, including maintenance, technical support, problem resolution, training, and implementation.</p><p><b>
Duties and Responsibilities:</b></p><ul><li>
Executes Systems Analyst responsibility for assigned projects and change requests including:<ul><li>
Gathering business requirements from both internal and client operations staff</li><li>
Documenting and designing solutions based upon client business requirements</li><li>
Creating and delivering workshops and training and the materials associated with those</li><li>
Creating and delivering functional specifications</li><li>
Configuring the business systems to support business unit operations</li><li>
Developing and maintaining project documentation, standard operating procedures, and other documentation as required during and after executing implementation tasks</li><li>
Creating and executing test scripts</li><li>
Participating in post-implementation reviews to ensure projects are measured against actual deliverables, with a focus on continuous process improvement</li></ul></li><li>
Effective execution of assigned tasks, ensuring timelines, budgets, targets, and deliverables are properly monitored and attained</li><li>
Ensures adherence to the change management processes and provides quality assurance to all deliverables</li><li>
Build and maintain highly effective relationships with key shareholder groups, business and process owners throughout the organization</li><li>
On-going communication of activities, initiatives, and issues with team and Manager as appropriate</li><li>
Production Support:<ul><li>
Provide <b>escalated</b> production support during business hours and after-hours if required.</li><li>
Ensure adherence to SLA by the vendors and internal teams</li><li>
Ensure the company prescribed incident management processes are followed.</li></ul></li><li>
Liaises with the vendors to:<ul><li>
Request software enhancement, quote, and ETA</li><li>
Manage on-time, on-budget, high-quality delivery of enhancement requests</li></ul></li><li>
Keep abreast of the changes being planned for implementation by the vendor and ensure affected business areas are aware of any potential implications to their operations</li><li>
Implement upgrades; coordinate activity to ensure that system upgrades are properly planned for and tested</li><li>
Identify opportunities for improvement to business operations where the changes, improvements or better use of business software can help solve</li></ul><p><b>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Organized with attention to detail</li><li>
Excellent analytical, logical thinking, and problem-solving skills</li><li>
Excellent verbal and written communication skills</li><li>
Thorough understanding of project management principles and planning</li><li>
Thorough understanding of information technology procedures and practices</li><li>
Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry</li><li>
Proficient with Microsoft Office Suite or related software</li><li>
Ability to motivate groups of people to complete a project in a timely manner</li></ul><p><b>
Environment:</b></p><ul><li>
Work is normally performed in an interior/office work environment</li><li>
Limited travel required</li></ul><p><b>
Education and Experience:</b></p><ul><li>
Degree in Information Technology, Computer Science, or related field</li><li>
Prior experience in information technology</li></ul></div>

Program and Process Improvement Specialist

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