process improvement manager

Plug Power Inc

<div>Manager, Manufacturing Engineering
Status: Exempt
Department: Operations
Position Summary
The Manager, Manufacturing Engineering plays a vital role in the development and reﬁnement of manufacturing processes and procedures, driving a culture of continuous improvement. This Manager will lead the Manufacturing Engineering team tasked to identify opportunities for ongoing improvement and to achieve the highest possible levels of product quality and manufacturing efﬁciency. By engaging effectively with cross-functional partners within the business, the team will drive manufacturing improvement projects and educate stakeholders related to manufacturing best practices. This position will develop and lead initiatives to increase the output capability of the manufacturing facility, reduce manufacturing waste and cost, yield the highest levels of product quality, and track progress through the use of metrics and key performance indicators (KPI&rsquo;s). 
Core Duties and Responsibilities<ul><li>
Propose and evaluate alternative designs from a manufacturing perspective utilizing DFMA (design for manufacturing/assembly), PFMEA (process failure mode and affect analysis) and lean design and manufacturing principles.</li><li>
Review engineering drawing and evaluate appropriate manufacturing tools, fixtures, processes, CNC programs, bills of material or routings with the Manufacturing Engineering team and Suppliers.</li><li>
Identify, specify, document and implement manufacturing methods, procedures, tooling and equipment required to support manufacturing in the introduction of new and changed products and processes.</li><li>
Review and analyze manufacturing procedures, make recommendations for design and/or manufacturing methods and coordinate projects which will result in economical manufacturing costs and/or enhanced quality.</li><li>
Close coordination with Production Manager to support manufacturing process needs and alleviate constraints, including input to production technician training programs.</li><li>
Coordination of New Product Introduction and Engineering teams to improve New Product Introduction design for manufacturability, reliability, and serviceability.</li><li>
Cross-functional coordination to develop and maintain a comprehensive equipment management process, in-house ﬁxture and tooling requirements, preventative maintenance requirements to increase our overall equipment effectiveness (OEE), and fulﬁllment of the quality measurement system speciﬁcations.</li><li>
Work with the quality organization to ensure thorough and timely dispositions of non-conforming material in order to maintain continuity of production and containment of problems before they reach the customer.</li><li>
Develop, maintain, and communicate manufacturing process performance metrics (KPI&rsquo;s).</li><li>
Contributes to team efforts by accomplishing related results as needed.</li><li>
Represent Plug Power in a professional manner in all interactions; support the philosophy of the organization to provide high performing technology to maximize customer satisfaction</li><li>
Perform other duties as assigned</li></ul>
Education and Experience<ul><li>
Bachelor&rsquo;s degree in a STEM field required; engineering preferred</li><li>
Minimum 7 years of engineering experience with at least 2 years of formal supervising experience</li><li>
Proven track record of managing teams and driving manufacturing improvement projects</li><li>
Six Sigma Green Belt preferred.</li><li>
Ability to work under tight deadlines and pressure situations.</li><li>
Strong interpersonal skills, able to contribute to and work on project teams.</li><li>
Capability to identify gaps and critical needs to meet team objectives.</li><li>
Demonstrated strong leadership skills including daily communications with the team and with internal customers. Proven ability to coach and enable team development.</li><li>
Application of 8D, Six-Sigma or other standard problem-solving methodologies.</li><li>
Strong organization and analytical skills; detail oriented.</li><li>
Proven experience with 5S to help drive workplace organization.</li><li>
Uncompromising dedication to product quality</li><li>
Strong organization and analytical skills; detail-oriented.</li><li>
Experience with a variety of software systems and information tools such as ERP systems, MS Excel, MS-Access and others.</li><li>
Capacity to balance multiple projects to completion.</li><li>
Ability to manage a budget/understand fiscal responsibility concepts</li><li>
In-depth knowledge and demonstration of engineering principles and practices, components, and relevant software tools</li><li>
Excellent problem-solving and decision-making abilities</li><li>
Effective communication skills with the ability to convey technical concepts to non-technical stakeholders</li><li>
Familiarity with industry standards and regulations</li><li>
Must be driven and self-motivated.</li><li>
Must possess the highest ethical standards and a commitment to work quality.</li><li>
Role model for high standards of professionalism</li><li>
Results-oriented and driven work style</li><li>
Excellent task-oriented follow-through.</li></ul>
Pay Rate:
$106,500.00 - $170,400.00
We offer a fantastic total rewards package at Plug, and a brief summary is below: 
✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we&rsquo;d ask that you apply. 
✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. 
✓Health, Dental &amp; Vision Insurance eligibility starting from the first day of hire 
✓401(k) with 5% company match 
✓Bonus eligibility 
✓Paid time off including vacation, personal and sick time 
✓Paid Holidays 
✓Wellness Reimbursement Program 
✓Potential to apply for Tuition Reimbursement 
✓Employee Referral program 
✓Employee Assistance Program 
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

Manufacturing Engineering Manager

BTI Solutions

<div>Call Center Operations Manager AO7177465<div>
Top skills: 
<ul><li>Process Improvement</li><li>Vendor Management</li><li>Business Analysis</li></ul> 
Schedule: Fully onsite 
 
KEY RESPONSIBILITES/REQUIREMENTS: 
 
Position Summary 
The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the Care+ team of the MX organization. This role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints. 
This role is a vendor and customer-facing role and requires problem-solving and strong communication skills. 
 
Roles &amp; Responsibility 
<ul><li>Develop and execute strategies to improve customer experience metrics and optimize operational efficiency</li><li>Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements</li><li>Collaborate with cross-functional teams to ensure alignment on customer experience goals and operational objectives</li><li>Analyze and document current processes, identify bottlenecks, and implement solutions to optimize workflows</li><li>Case-manage customer escalations</li><li>Act as main point of contact for Call Center BPO and Third-Party Administrator</li><li>Lead training and development programs to enhance team capabilities in customer experience and process improvement</li></ul> 
Minimum Qualifications 
<ul><li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li><li>5 years of experience in operations management or a related role.</li><li>Proven track record of improving customer experience and operational processes.</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>Excellent communication and leadership skills.</li></ul> 
Preferred Qualifications 
<ul><li>Experience in the mobile device protection industry.</li><li>Familiarity with process improvement methodologies such as Lean or Six Sigma.</li><li>Experience managing cross-functional teams in a fast-paced environment.</li></ul></div><h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Call Center Operations Manager AO7177465

Devoted Health

<div>Job Description
A bit about this role:
We&rsquo;re seeking a Claims Operations Manager to join an impact-oriented team focused on improving accuracy, reducing friction, and strengthening the integrity of our end-to-end processes. The team partners closely with Operations, Product, Engineering, Compliance, and Finance to identify breakdowns, uncover patterns, and maintain strong operations across the organization. This is an individual contributor role focused on investigation, root cause analysis, and process improvement.
You will work through operational queues with rigor and curiosity, blending thoughtful analysis and pattern recognition to build durable fixes to complex problems. This role is ideal for someone who thrives in ambiguity, enjoys untangling messy challenges, and is motivated by improving systems at scale. You will have the opportunity to become the go-to point person on the team, while also helping shape how we leverage AI agents and LLM-powered tools across the department.
Your Responsibilities and Impact will include:<ul><li>
Conduct deep, end-to-end investigations into complex operational issues, identifying root causes across people, process, policy, and technology</li><li>
Work through designated queues with high attention to detail, ensuring well-supported and clearly documented determinations</li><li>
Translate individual errors or anomalies into broader themes, trends, and systemic improvement opportunities</li><li>
Partner cross-functionally (Operations, Product, Engineering, Compliance, Finance, etc.) to implement durable solutions</li><li>
Create clear documentation, decision frameworks, and feedback loops to prevent recurrence of known issues</li><li>
Use data to validate hypotheses, quantify impact, and measure improvement over time</li><li>
Explore and implement AI-driven solutions (including AI agents and LLM-supported workflows) to enhance investigation quality and automate repeatable analyses</li><li>
Serve as a trusted advisor and escalation point for ambiguous or high-impact operational issues</li></ul>
Required skills and experience:<ul><li>
Experience in operations, consulting, analytics, process improvement, or other complex problem-solving environments</li><li>
Demonstrated strength in root cause analysis and structured problem solving</li><li>
Proven ability to move from case-level detail to system-level insight</li><li>
Experience identifying process gaps and driving measurable operational improvements</li><li>
Strong analytical skills, including comfort working with data to identify trends and quantify impact</li><li>
Excellent written and verbal communication skills, with the ability to clearly explain complex findings and recommendations</li><li>
Ability to operate independently with sound judgment in ambiguous, fast-paced environments</li><li>
Strong cross-functional collaboration skills and ability to influence without direct authority</li></ul>
Desired skills and experience:<ul><li>
Experience in healthcare operations</li><li>
Experience building dashboards, tracking mechanisms, or structured issue management processes</li><li>
Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings</li></ul>
#LI-Remote 
Salary range: $73,000 - $120,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:<ul><li>
Employer sponsored health, dental and vision plan with low or no premium</li><li>
Generous paid time off</li><li>
$100 monthly mobile or internet stipend</li><li>
Stock options for all employees</li><li>
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles</li><li>
Parental leave program</li><li>
401K program</li><li>
And more....</li></ul><ul><li>Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.</li></ul>
Healthcare equality is at the center of Devoted&rsquo;s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we&rsquo;re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That&rsquo;s why we&rsquo;re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company &mdash; one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted&rsquo;s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>
 <div></div><div><div><div><div><div>We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for &ldquo;start up costs&rdquo; or &ldquo;equipment&rdquo;), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.</div></div></div></div></div>

Claims Operations Manager-Payment Accuracy

Diasorin

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.
 
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
 
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
 
When you join Diasorin, you are not just filling a role. You are helping build what comes next.
 Why Join Diasorin
 
Build What Matters
 Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
 Innovate with Agility at a Global Scale
 Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
 Grow in a People-Centered Culture
 Thrive in a culture that values accountability, inclusion, and continuous development.
 
Job Scope
 
<ul>
<li>Adopt the Company Continuous Improvement System and drive Improvement initiatives within Industrial scope and in SPQDC framework</li>
<li>Foster a culture of Operational Excellence and autonomy of Stakeholder in executing improvement initiatives and collaborating with cross-functional team</li>
<li>Report to a central function and operate mainly locally with functional change agents/facilitators, ensuring the improvement initiatives are aligned with both global strategies and local operational needs</li>
<li>Manage KPIs and governance at Site level consistently with Immuno Global Operations</li>
</ul>
Job Responsibilities and Duties
 
<ul>
<li>Analyze processes, identify wastes and support countermeasures implementation aimed at increasing value and enhancing performances such as productivity, quality, cost, delivery. Set improvement priority accordingly together with Key Stakeholders and design yearly CI plan</li>
<li>Explore, know and train Operational Excellence methods and tools (VSM, Problem Solving, Hoshin Kanri, etc.) to drive sustainable improvements and eliminate wastes</li>
<li>Guide idea management for Continuous Improvement initiatives</li>
<li>Monitor and report to functional heads and Industrial Management the effectiveness of implemented changes, making adjustments as necessary to ensure long-term success</li>
<li>Analyse data and indicators to support/take decision</li>
<li>Work cross-functionally and keep constant relationship with key stakeholders ensuring proper alignment</li>
<li>Drive kaizen and Problem Solving methods</li>
<li>Ensure Daily Management System, Tier Structure, Gemba presence, Lean assessment are in place and followed</li>
<li>Guarantee Company Continuous Improvement System deployment and application</li>
<li>Act as governance body for strategy deployment</li>
<li>Manage Lean Knowledge and facilitate workshops, training, and coaching sessions to promote a culture of operational excellence and engage employees at all levels</li>
<li>Communicate and celebrate results</li>
</ul>
Education, Experience and Qualifications
 
Bachelor's Degree Engineering/Life Science/Economics required or
 Master's Degree Engineering/Life Science/Economics preferred
 
5+ Years proven track record in driving process improvement initiatives within manufacturing, supply chain or operational environments. Team leading skills. Experience in Life Science as a plus required
 
Balanced between “Thinking” and “Doing”, High energy, Passion for engaging employees from all levels of the organization, Passion for training/ coaching formally & informally (mentoring), Team oriented, Ability to cope with complex situations and to deliver in a fast-changing environment, excellent verbal and written communication skills
 
Licenses and Certifications
 
Lean methods and tools (VSM, Data analysis, RCA, Change Management, Project Management, Automation and Digitalization tools, A3PPS, HK, Six Sigma and SPC as a plus), proficient with MS365 preferred
 
Travel Requirements
 
20% occasionally traveling in EU Immuno sites if needed
 
What we offer
 
The hiring range for this position is $86,700 - $107,100 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.
 
Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
 
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
 
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
 
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com .
 
​Recruitment Fraud Notice
 
Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.
 
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.

Industrial Excellence Lead

L'Oréal

Job Title: Cell Manager
 
Division: Operations
 
Location: Florence KY Manufacturing
 
Reports To: UP Director
 
Who We Are: 
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
 
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. Come join our dynamic team!
 
What You Will Learn: 
You will be responsible for optimizing production processes, improving short-term performance, and leading continuous improvement workshops. Implementing operational excellence methodologies across the department in line with global standards:
 
<ul>
<li>Guarantees efficient and compliant execution of packaging & processing operations, with a focus on safety, product quality, sustainability and productivity</li>
<li>Identifies through data and observations performance gaps (losses analysis) : compliance with process, OEE, capability and quality standards</li>
<li>Ensures the consistency of the completion and effectiveness of previous day's and today’s actions, as well as the prioritization of them</li>
<li>Leads improvement projects derived from deviations in performance or cost.</li>
<li>Applies and ensure the execution of lean tools (SMED, 5S, QRQC, Six Sigma,…)</li>
<li>Facilitates action plans, tracks results, and ensures sustainability</li>
<li>Drafts and formalizes machine/process modification requests when issues are beyond the scope of the production team's autonomy (expert intervention is required)</li>
<li>Interfaces with project teams when expert/third party intervention is required</li>
<li>Makes sure that the level 1 routine are being held with all the right data, and that lead to the right level of action</li>
<li>Provides the level 2 & 3 routine with the elements that require the intervention of the management and/or project teams</li>
</ul>
You will be responsible for the successful introduction, integration, and ramp-up of new productions, after designing the appropriate production processes:
 
<ul>
<li>Ensures the right operational standards and methods are in place and well applied</li>
<li>Ensures that the ramp-up is properly coordinated with the project team</li>
<li>Designs, documents, and delivers operator training for new products/production lines</li>
</ul>
What We Are Looking For: 
Required Qualifications: 
<ul>
<li>Bachelor’s degree with major in technical field or Management required, Engineering degree preferred;</li>
<li>3 to 5 years’ experience in a manufacturing management role or like industry;</li>
<li>Computer Skills: Outlook, Word, Excel, PowerPoint, Statistical Analysis;</li>
<li>Conscientious, positive attitude, reliable, responsible and flexible;</li>
<li>Be self-motivated and work independently as well as in a team setting;</li>
<li>Organized and able to handle multiple priorities in a fast-paced, dynamic environment to meet time commitments;</li>
<li>Strong attention to detail and desire to follow procedures</li>
</ul>
As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.
 
Additional Benefits Information As Follows: 
<ul>
<li>Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)</li>
<li>Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)</li>
<li>Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)</li>
<li>Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)</li>
<li>Employee Resource Groups (Think Tanks and Innovation Squads)</li>
<li>Access to Mental Health & Wellness Programs</li>
</ul>
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
 
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
 
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
 
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
 
References
 
Visible links
 1. mailto: USApplicationAccommodation@support.lorealusa.com

Cell Manager, L'Oréal Operations

Emirates Islamic

<div>About Emirates NBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region. 
What You Will Be Doing 
The role is responsible for supporting the transformation and digitization of all operational units (Services) under Corporate &amp; Institutional Banking including Credit Risk, Treasury, Trade Finance, Corporate Account Services, and Payments Operations. The position drives process discovery, STP enhancement, automation delivery, Gen AI-enabled solutions, workflow optimization, and operational diagnostics to improve strengthen risk controls, optimize turnaround times, and deliver superior customer experience. Manage key business and services stakeholders and work cohesively with product, IT, Operations, Risk, Compliance, and vendor teams to accelerate the bank&rsquo;s future-ready operation goal. 
Transformation and Operational Analysis 
<div><ul><li>Identify processes improvement and risk mitigation opportunities across Services units that are suitable for STP, light / robotic automation, and/or GenAI enablement by
</li></ul><ul><li>Review of existing KPIs such as STP rates, TAT, error rates, and recommend process improvements opportunities.
</li></ul><ul><li>Conduct end-to-end process mapping, gap analysis, and redesign for future state.
</li></ul><ul><li>Execute diagnostic studies on high-volume operational processes to identify automation opportunities.
</li></ul>Lead end-to-end process reviews, mapping, and redesign using methodologies and tools relevant to the banking industry. 
<ul><li>
</li></ul></div>Governance and Project Management
<div><ul><li>Develop and track project plans, timelines, budgets, and resource allocation.
</li></ul><ul><li>Identify and mitigate project risks while ensuring quality delivery.
</li></ul><ul><li>Solid technical understanding and ability to define and refine requirements through a project lifecycle.
</li></ul><ul><li>Support IT transformation sprints, daily stand-ups, and weekly working groups.
</li></ul><ul><li>Assist with governance dashboards, program updates, and benefits realization tracking.
</li></ul><ul><li>Coordinate with Operations Heads, Product Owners, IT, Risk, and Compliance to ensure project alignment.
</li></ul><ul><li>Liaise with internal teams and vendors (if applicable) for workflows, Light / Robotic automation, Gen AI
</li></ul>Prepare materials for Service EXCO, Program Boards, and Operational Risk committees. 
<ul><li>
</li></ul></div>Understanding of GenAI &amp; Autonomous Agents
<div><ul><li>Partner with Data and AI teams to operationalize GenAI use cases across Services.
</li></ul><ul><li>Support development of AI-based copilots, decision-support tools, and automated quality-monitoring systems.
</li></ul><ul><li>Track adoption, efficiency gains, and operational impact of AI solutions.
</li></ul><ul><li>Support review and implementation of OCR workflow and GenAI capabilities.
</li></ul></div>Driving Change Management
<div><ul><li>Drive cultural adoption of continuous improvement and operational excellence within Operations teams.
</li></ul><ul><li>Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participate and collaboration in small and large groups.
</li></ul><ul><li>Deliver and track structured project management (Agile / PMO frameworks) for each transformation initiative.
</li></ul>Support where required for adoption, testing, and rollout phases for STP &amp; automation initiatives. 
<ul><li>
</li></ul></div>What We are Looking for
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Data Science, or a related field.
</li></ul><ul><li>Certification in Change Management or Project Management
</li></ul><ul><li>Minimum 15&amp;#43; years of relevant banking experience in process excellence, automation, or Transformation.
</li></ul><ul><li>Proven experience in leading or supporting transformation projects from business or IT side e.g. Re-organization of Operating model, Re-platforming.
</li></ul><ul><li>Must have hands-on understanding of C&amp;IB products including Trade Finance, Credit Risk and Treasury (Global Markets)
</li></ul><ul><li>Exposure in Implementation/ working on AI Models/Gen AI
</li></ul><ul><li>Exceptional problem solving and analytical thinking (quant and qual)
</li></ul><ul><li>Exceptional relationship and conflict management skills
</li></ul><ul><li>Exceptional communication and senior stakeholder management skills
</li></ul><ul><li>Proven people/team management skills
</li></ul><ul><li>Strong understanding of Gen AI /Agentic AI
</li></ul><ul><li>Proven ability to lead, plan and manage change/projects in organizations.
</li></ul><ul><li>Experience in using process improvement methodologies such as Lean,
</li></ul><ul><li>The job holder will be an experienced professional with outstanding leadership capabilities.
</li></ul><ul><li>Should possess understanding of best practices in the IT and Digital and Business Process Reengineering space.
</li></ul><ul><li>Strong analytical and problem-solving skills with an ability to translate business requirements into an execution framework.
</li></ul>Excellent communication skills with the ability to articulate clearly to the various levels of the organization. 
<ul><li>
</li></ul></div>What We Offer You
<div><ul><li>Competitive salary package.
</li></ul><ul><li>Strong emphasis on work-life balance and employee wellbeing.
</li></ul><ul><li>Access to world-class Learning &amp; Development platforms for career growth.
</li></ul><ul><li>Generous annual leave and comprehensive Private Healthcare coverage.
</li></ul><ul><li>Preferential banking facilities for employees.
</li></ul></div>Why Join Us
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD services team.</div>

Senior Manager – Operations Transformation C&IB

Chamberlain Group

<div>Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster&reg; and Chamberlain&reg; , are found in 51+ million homes, and 14 million+ people rely on the myQ&reg; app daily. 
Essential Duties and Responsibilities (in descending order of percentage of time required)<ul><li>
Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation</li><li>
Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget</li><li>
Communicate with stakeholders to identify and resolve issues throughout implementation process</li><li>
Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions</li><li>
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics</li><li>
Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability</li><li>
Ensure all testing scenarios have been documented and have passed testing prior to solution go-live</li><li>
Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success</li><li>
Conduct training on the new software or system to users who will be impacted by the implementation</li><li>
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively</li><li>
Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG&rsquo;s values and behaviors.</li><li>
Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.</li><li>
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.</li><li>
Protect Chamberlain Group&rsquo;s reputation by keeping information confidential.</li><li>
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.</li><li>
Contribute to the team effort by accomplishing related results and participating on projects as needed.</li></ul> 
Minimum Qualifications (requirements necessary to perform listed duties and responsibilities)
Education/Certifications:<ul><li>
Bachelor&rsquo;s degree in related field</li><li>
Experience:</li><li>
7+ years in customer facing role and/or project management role</li><li>
Experience with contract negotiations</li><li>
Experience leading process improvement projects</li><li>
Experience working with software</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
High sense of urgency</li><li>
Strong sense of Customer Advocacy</li><li>
Proven track record of successful project implementations</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Ability to work independently and with a team to meet deadlines</li><li>
Ability to recognize and articulate trends and insights across the customer base</li><li>
Change agent, able to drive new processes and streamline existing ones</li></ul>
Other:<ul><li>
Ability to travel up to 70% - domestically and internationally; valid drivers license</li></ul> 
Preferred Qualifications
Education/Certifications:<ul><li>
Bachelor&rsquo;s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master&rsquo;s Degree in related discipline</li><li>
Lean Six Sigma Green Belt Certification</li><li>
PMP certification</li></ul>
The pay range for this position is $133,783.00 - $228,241.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We&rsquo;re proud to be an Equal Opportunity Employer, and you&rsquo;ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We&rsquo;re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com. 
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.</div>

Implementation Manager

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