process improvement specialist

ISO Management Consultancy

About the jobWe are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.Key Responsibilities<ul><li>Map and analyze customer interactions across multiple touchpoints.</li><li>Identify friction points and operational inefficiencies in the customer journey.</li><li>Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.</li><li>Optimize processes with the customer at the center of all initiatives.</li></ul>Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service &amp; exceelence goals into process design.<ul><li>Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.</li><li>Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.</li><li>Ensure all process changes align with established customer experience standards.</li><li>Maintain and update SOPs for all relevant customer-facing functions.</li><li>Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.</li></ul>Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.Qualifications &amp; ExperienceEducation<ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or a related field.</li></ul>Certifications<ul><li>Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.</li><li>Knowledge and experience of BPMN tools like aries, bizagi...</li></ul>Experience<ul><li>7 years in process improvement, operational excellence, or customer experience roles.</li><li>Experience in insurance ,real estate , or service-based industries is highly desirable.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

Process Improvement Specialist

Genpact

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Principal Consultant- Process Improvement Specialist 
We are seeking a highly motivated Process Improvement Specialist with a strong background in Operational Excellence, Lean Six Sigma (Green Belt/Black Belt certification), and proven expertise in Banking operations and Data Governance. The role requires driving continuous improvement initiatives, enhancing process efficiency, ensuring compliance with governance standards, and supporting business transformation programs within the banking domain. 
Responsibilities 
<ul><li>Lead and deliver process improvement projects using Lean Six Sigma methodologies</li><li>Partner with cross-functional stakeholders across business, technology, and data teams to identify improvement opportunities, optimize workflows, and eliminate inefficiencies.</li><li>Ensure alignment of operational processes with banking regulations, data governance frameworks, and compliance requirements.</li><li>Drive adoption of Operational Excellence best practices, creating a culture of continuous improvement.</li><li>Collect, analyze, and interpret operational and financial data to support decision-making and performance monitoring.</li><li>Facilitate root cause analysis and implement corrective/preventive measures for recurring process issues.</li><li>Develop and track KPIs/metrics to measure effectiveness of improvement initiatives and ensure sustainability.</li><li>Conduct training, mentoring, and capability-building workshops on Lean Six Sigma and data governance practices.</li><li>Collaborate with Data Governance teams to ensure data quality, lineage, and compliance with data management policies.</li><li>Prepare executive-level presentations, reports, and dashboards to communicate progress, risks, and outcomes of improvement initiatives.</li></ul></div><div>
Qualifications we seek in you! 
Minimum Qualifications 
<ul><li>Experience in Process Improvement / Operational Excellence, preferably in Banking &amp; Financial Services.</li><li>Certified Lean Six Sigma Green Belt or Black Belt (Black Belt preferred).</li><li>Strong understanding of Data Governance principles, data quality management, and regulatory compliance</li><li>Hands-on experience in process re-engineering, automation, and transformation initiatives.</li><li>Proficiency in process mapping tools (Visio, ARIS, Signavio, etc.) and data visualization tools (Tableau, Power BI, or equivalent).</li><li>Analytical mindset with strong problem-solving and quantitative skills.</li><li>Excellent stakeholder management, communication, and facilitation skills.</li><li>Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.</li><li>Strong change management and coaching abilities to influence and embed process excellence culture.</li><li>Experience working in Agile/Scaled Agile environments.</li></ul></div><div>
Preferred Qualifications/ Skills 
<ul><li>Analytical mindset with strong problem-solving and quantitative skills.</li><li>Excellent stakeholder management, communication, and facilitation skills.</li><li>Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.</li><li>Strong change management and coaching abilities to influence and embed process excellence culture.</li><li>Experience working in Agile/Scaled Agile environments.</li></ul>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobPrincipal Consultant
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingSep 12, 2025, 10:16:45 AM
Unposting DateSep 17, 2025, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Time</div>

Principal Consultant- Process Improvement Specialist

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Senior Principal Consultant- Process Improvement Specialist 
We are seeking a highly motivated Process Improvement Specialist with a strong background in Operational Excellence, Lean Six Sigma (Green Belt/Black Belt certification), and proven expertise in Banking operations and Data Governance. The role requires driving continuous improvement initiatives, enhancing process efficiency, ensuring compliance with governance standards, and supporting business transformation programs within the banking domain. 
Responsibilities 
<ul><li>Lead and deliver process improvement projects using Lean Six Sigma methodologies</li><li>Partner with cross-functional stakeholders across business, technology, and data teams to identify improvement opportunities, optimize workflows, and eliminate inefficiencies.</li><li>Ensure alignment of operational processes with banking regulations, data governance frameworks, and compliance requirements.</li><li>Drive adoption of Operational Excellence best practices, creating a culture of continuous improvement.</li><li>Collect, analyze, and interpret operational and financial data to support decision-making and performance monitoring.</li><li>Facilitate root cause analysis and implement corrective/preventive measures for recurring process issues.</li><li>Develop and track KPIs/metrics to measure effectiveness of improvement initiatives and ensure sustainability.</li><li>Conduct training, mentoring, and capability-building workshops on Lean Six Sigma and data governance practices.</li><li>Collaborate with Data Governance teams to ensure data quality, lineage, and compliance with data management policies.</li><li>Prepare executive-level presentations, reports, and dashboards to communicate progress, risks, and outcomes of improvement initiatives.</li></ul></div><div>
Qualifications we seek in you! 
Minimum Qualifications 
<ul><li>Experience in Process Improvement / Operational Excellence, preferably in Banking &amp; Financial Services.</li><li>Certified Lean Six Sigma Green Belt or Black Belt (Black Belt preferred).</li><li>Strong understanding of Data Governance principles, data quality management, and regulatory compliance</li><li>Hands-on experience in process re-engineering, automation, and transformation initiatives.</li><li>Proficiency in process mapping tools (Visio, ARIS, Signavio, etc.) and data visualization tools (Tableau, Power BI, or equivalent).</li><li>Analytical mindset with strong problem-solving and quantitative skills.</li><li>Excellent stakeholder management, communication, and facilitation skills.</li><li>Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.</li><li>Strong change management and coaching abilities to influence and embed process excellence culture.</li><li>Experience working in Agile/Scaled Agile environments.</li></ul></div><div>
Preferred Qualifications/ Skills 
<ul><li>Analytical mindset with strong problem-solving and quantitative skills.</li><li>Excellent stakeholder management, communication, and facilitation skills.</li><li>Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.</li><li>Strong change management and coaching abilities to influence and embed process excellence culture.</li><li>Experience working in Agile/Scaled Agile environments.</li></ul>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobSenior Principal Consultant
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingSep 12, 2025, 10:10:36 AM
Unposting DateOct 12, 2025, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Time</div>

Senior Principal Consultant- Process Improvement Specialist

Domnic Lewis

<div>The International Logistics P2P Process Improvement Specialist will support the US International team to facilitate payment of freight invoices. This Specialist will work with Freight Forwarders, Ocean Carriers, Railroads, and Truckers to prevent delays in invoice payment, as well as having the opportunity to make an impact on harmonization of processes and procedures.
This position will play a critical role in supporting day-to-day shipment/transportation activities. If freight invoices are not maintained to appropriate balance due amounts with the various service providers, service levels drop rapidly.
The company is a leading global specialty chemicals manufacturer, providing essential chemistries/chemicals for diverse end-markets, including agriculture, cleaning, construction, food, fuels, oil and gas, personal care, pharmaceuticals, plastic applications (automotive), and pulp and packaging. The company employs approximately 10,000 employees worldwide, operates in over 80 countries, and generates approximately &euro;5 billion in revenue.
Competitive compensation.
<h3 class="jobSectionHeader">2. Key Responsibilities</h3>
<ul><li>Coordinate US-based international freight payment process, ensuring compliance with company policies and procedures, and ultimately support the financial compliance program for the company.
</li><li>Manage 75&ndash;100 freight invoices daily within the TMS and other sources (18,000&ndash;24,000 annually and $50 million in annual spend).
</li><li>Work with service providers to resolve invoice errors to facilitate correct and timely final payments.
</li><li>Reconcile service providers//' statements of accounts to keep them aligned with payment flows.
</li><li>Maintain constant communication with internal business partners and service providers.
</li><li>Maintain data for metrics and analytics.
</li><li>Perform other duties assigned as needed.
</li></ul><h3 class="jobSectionHeader">3. Job Requirements</h3>
<ul><li>5+ years of experience working in logistics operations.
</li><li>Experience managing and working with Freight Forwarders and Customs Brokers.
</li><li>Excellent interpersonal and communication skills.
</li><li>Strong analytical, organizational, and time management skills.
</li><li>Strong attention to detail.
</li><li>SAP and TMS order-to-invoice experience strongly preferred.
</li><li>Fluent in English; other languages a plus.
</li></ul><h3 class="jobSectionHeader">4. Education</h3>
<ul><li>Bachelor//'s Degree (BA/BS) in Operations Research, Supply Chain, Logistics, Accounting, or related field from a 3-year accredited college or university.
</li></ul><h3 class="jobSectionHeader">5. Skills</h3>
<ul><li>Ability to develop and execute operational goals.
</li><li>Strong analytical skills and abilities.
</li><li>Self-directed and able to work with minimal supervision.
</li><li>Demonstrated ability to troubleshoot and quickly develop a solution.
</li><li>Ability to make effective decisions based on available data.
</li></ul><h3 class="jobSectionHeader">6. Competencies</h3>
<ul><li>Adept at using computers and technology relevant to the role.
</li><li>Keeps up to date on technological changes and adapts work approach accordingly.
</li><li>Demonstrates initiative: acts independently, resolves problems without reliance, and exceeds expectations.
</li><li>Prioritizes and organizes work systematically to achieve key goals.
</li><li>Effectively manages tasks, information, and requests.</li></ul></div>

International Logistics P2P Process Improvement Specialist

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
To continue to drive process excellence within our transportation business, we are currently looking for a continuous improvement junior specialist which we call it internally (ACES Specialist). 
As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization on Egypt Last mile logistics operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations, first mile stations, line haul operations providing station with sufficient knowledge and appropriate tools to improve performance. 
 
Main responsibilities: 
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You will support of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates. 
 
Support improvement of OTR (on the road), UTR (under the roof), Linehaul performance, mainly productivity metrics like shipments per route, truck utilization, throughput per hour, process path rates, deliveries per paid hour etc. 
 
Contribute to deployment of process standards and upgrades within the delivery station partnering with station management and several stakeholders. 
 
Support development and continuous piloting of process improvements and ongoing benchmarking initiatives. 
 
This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights. 
 
About the team 
You will be joining ACES EG cost and productivity team, focusing on EG productivity improvement agenda.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>High school or equivalent</li><li>Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</li><li>Work 40 hours/week, and overtime as required</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of Microsoft Office products and applications experience</li><li>1+ year work experience in any field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

ACES Specialist, AMZL

Parkonic Parking Systems and Management LLC

We are seeking a proactive and detail-oriented Continuous Improvement Specialist to join our team in the UAE. In this role, you will drive operational excellence by identifying opportunities for process enhancements, implementing best practices, and fostering a culture of continuous improvement within our parking management operations. Your expertise will help maximize efficiency, reduce costs, and enhance customer satisfaction.Responsibilities:- Analyze existing operational processes to identify inefficiencies and recommend improvements.- Collaborate with cross-functional teams to develop and implement continuous improvement strategies.- Lead initiatives to streamline workflows and optimize resource utilization.- Monitor performance metrics and conduct regular audits to ensure the effectiveness of improvement efforts.- Facilitate training sessions and workshops to promote continuous improvement methodologies among staff.- Develop reports and communicate progress on improvement projects to senior management.- Stay updated on industry trends and emerging best practices in parking management and continuous improvement.Skills and Qualifications:- Bachelor&rsquo;s degree in Business Administration, Engineering, or a related field.- Proven experience in continuous improvement, process optimization, or operational excellence, preferably within the parking management or related industry.- Strong analytical skills with the ability to interpret data and derive actionable insights.- Proficiency in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.- Excellent communication and interpersonal skills to work effectively across teams.- Ability to lead projects and manage multiple priorities in a fast-paced environment.- Detail-oriented mindset with a passion for innovation and problem-solving.- Familiarity with parking management systems and technologies is a plus.Job Type: Full-timePay: Up to AED10,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Continuous Improvement Specialist: 3 years (Preferred)</li><li>KPI Implementation: 3 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Continuous Improvement Specialist

Value Engineering

Position: Process Optimization Specialist Location: On-Site, Bahria Phase 4 Rawalpindi, Night Shift Experience Required: 3&ndash;5 years in process improvement, operations, or related fields Employment Type: Full-timeAbout the RoleWe are seeking a results-driven Process Optimization Specialist to analyze, improve, and streamline our business processes. The ideal candidate will have a strong background in identifying inefficiencies, implementing solutions, and ensuring that workflows align with organizational goals. This role requires excellent analytical skills, problem-solving abilities, and the capability to work cross-functionally.Key Responsibilities<ul><li>Analyze current processes and workflows to identify inefficiencies and bottlenecks.</li><li>Develop and implement process improvement strategies to enhance productivity and efficiency.</li><li>Collaborate with cross-functional teams to design, test, and deploy new workflows.</li><li>Apply methodologies such as Lean, Six Sigma, or Kaizen to drive continuous improvement.</li><li>Measure and track performance metrics to evaluate the success of implemented changes.</li><li>Recommend tools, technologies, and automation solutions for process enhancement.</li><li>Prepare documentation, reports, and presentations for stakeholders and leadership teams.</li><li>Drive a culture of operational excellence across the organization.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Industrial Engineering, or related field.</li><li>3&ndash;5 years of experience in process improvement, operations, or business analysis.</li><li>Strong knowledge of process optimization methodologies (Lean, Six Sigma, etc.).</li><li>Excellent analytical, organizational, and problem-solving skills.</li><li>Ability to work independently and manage multiple projects simultaneously.</li><li>Strong communication and stakeholder management abilities.</li><li>Proficiency in MS Office, process mapping tools, and project management software.</li></ul>Preferred Skills<ul><li>Six Sigma Green Belt or similar certification.</li><li>Experience with automation tools, ERP systems, or workflow management platforms.</li><li>Exposure to change management practices.</li></ul>Why Join Us?<ul><li>Opportunity to lead impactful optimization projects.</li><li>Collaborative work environment focused on growth and innovation.</li><li>Competitive salary and benefits.</li><li>Professional development and career growth opportunities.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable traveling to Bahria Phase 4 Civic Centre Daily?</li><li>Are you comfortable working in On-Site Night Shift?</li></ul>Work Location: In person

Process Optimization Specialist

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