process lead

Infosys

<div><h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2><br>
<ul>
<li>Strong knowledge of end to end UK Payroll Processing is mandatory</li>
<li>Process monthly payroll runs and ensure accurate and timely payments</li>
<li>Perform FPS EPS GTN reconciliation and ensure timely submission to HMRC</li>
<li>Handle gross and net overpayment calculations</li>
<li>Knowledge of year end payroll activities End of Year Start of Year P11D and reporting in line with legislation</li>
<li>Analyze and validate pre and post payroll run reports</li>
<li>Ensure SLA compliance by executing payroll tasks as per prescribed guidelines and timelines</li>
<li>Provide expert advice and interpretation of payroll legislation to support team members</li>
<li>Requirements</li>
<li>ERP knowledge ORACLE FUSION EBS mandatory</li>
<li>In depth and current knowledge of payroll legislation</li>
<li>Strong attention to detail and ability to meet SLA targets</li>
<li>Previous experience managing a payroll team</li>
<li>Strong Excel skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Understanding of compliance requirements</li></ul><br>
<h2 class="jobSectionHeader"><b>
Preferred Skills:</b></h2>
Operations-&gt;UK Payroll</div>

Process Lead

L&T Technology Services Ltd.

<div><div><div>Process Lead - Industrial (WET IC)</div><p>LNT/PL-I/1530254</p><ul>
WET-Water &amp; Effluent Treatment ICRiyadh</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
24 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
22 Apr 2026</div></div></div><div><div><div>
Required Experience</div><div>
10 - 20 Years</div></div></div></ul></div></div></div></div>
<br><div><div><div>Skills</div></div><div><div><p>
Knowledge &amp; Posting Location</p><div><p>
ENGINEERING
</p><p>INDUSTRIAL WATER TREATMENT
</p></div></div><div><p>Minimum Qualification</p><div><p>
BACHELOR OF TECHNOLOGY (BTECH)</p></div></div></div></div>
<br><div><div><div>Job Description</div></div><div><div><p>
&#9989; Key Responsibilities &ndash;</p><ul><li><p>
Lead the <b>Basis of Design (BoD), Process Philosophy, and Treatment Technology Selection</b> for Water Treatment Plants (WTP), Wastewater Treatment Plants (WWTP), STP, ETP, MBR, and Industrial Water treatment systems based on raw water quality and contractual requirements.</p></li><li><p>
Review and approve <b>PFDs, P&amp;IDs, Mass &amp; Energy Balances, Hydraulic Calculations, Equipment Sizing Sheets, Control Narratives, and Process Descriptions</b>, ensuring consistency across disciplines.</p></li><li><p>
Conduct and lead <b>HAZOP, HAZID, SIL Assessments, and Design Safety Reviews</b>, ensuring all potential operational and maintenance risks are mitigated through reliable design strategies.</p></li><li><p>
Oversee and technically evaluate vendor proposals for<b> UF Systems, Dosing Packages, Clarifiers, Aeration Systems, Sludge Dewatering Units, DAF Units</b>, and ensure compatibility with project requirements.</p></li><li><p>
Act as the <b>primary technical interface with Client, Consultant, EPC, and Internal Teams</b>, responding to technical clarifications, leading design review meetings, and presenting process justifications.</p></li><li><p>
Mentor and allocate tasks to process engineers, ensuring timely delivery of engineering outputs, adherence to standards, and proper documentation.</p></li><li><p>
Support <b>commissioning teams during start-up and performance guarantees</b>, troubleshoot process bottlenecks, optimize energy and chemical consumption, and ensure treated water meets contractual KPIs.</p></li></ul></div></div></div>

Process Lead - Industrial (WET IC)

<div><h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2><br>
<ul>
<li>Experiences Qualifications</li>
<li>Bachelor s degree in HR Business Statistics Data Analytics or related field Master s preferred</li>
<li>5 years of experience in HR analytics data reporting or HRIS roles</li>
<li>Strong experience with HR systems Workday preferred SuccessFactors Oracle etc</li>
<li>and BI tools Power BI Tableau etc</li>
<li>Advanced Excel and data visualization skills</li>
<li>Strong knowledge of HR metrics KPIs and best practices</li>
<li>Familiarity with data privacy and compliance requirements GDPR CCPA</li>
<li>WHAT SETS YOU APART</li>
<li>A strong HR data background</li>
<li>Ability to thrive in a dynamic fast paced environment and deliver results under pressure</li>
<li>Excellent communication skills with the ability to clearly articulate complex requirements and solutions</li>
<li>Passion for innovation and continuous process improvement</li>
<li>Must have competencies</li>
<li>Analytical mindset with strong problem solving skills</li>
<li>Excellent communication and storytelling skills to present data to non technical audiences</li>
<li>High attention to detail and accuracy</li>
<li>Ability to manage multiple priorities and deadlines</li>
<li>Strong stakeholder management skills</li>
<li>Data Management Governance</li>
<li>o Own and maintain HR data governance framework ensuring accuracy consistency and compliance with data privacy regulations e</li>
<li>g</li>
<li>GDPR</li>
<li>o Oversee HR system data quality integrity and regular audits</li>
<li>o Define and implement data standards policies and best practices</li>
<li>o Lead the creation and ongoing maintenance of a global HR reporting inventory including learning boards dashboards embedded analytics and alerts based on conversations with business stakeholders e</li>
<li>g</li>
<li>GPOs</li>
<li>o Ensure reports are scheduled updated and maintained effectively with a clear governance process</li>
<li>o Maintaining a global perspective on reporting needs to avoid unnecessary country specific reports and promote the use of standardized global reports wherever possible</li>
<li>Reporting Analytics</li>
<li>o Leverage Workday technology to develop and deliver recurring HR reports headcount attrition diversity recruitment learning performance compensation compliance regulatory reporting etc</li>
<li>o Partner with HR and business stakeholders to provide ad hoc data analysis and insights</li>
<li>o Translate complex data into clear actionable recommendations</li>
<li>o Support workforce planning talent management and organizational design with data driven analysis</li>
<li>Systems and tools</li>
<li>o Act as a subject matter expert for HRIS reporting modules in Workday</li>
<li>o Collaborate with IT and HRIS teams to enhance reporting capabilities and automation</li>
<li>Team Leadership</li>
<li>o Lead and develop a small team of reporting and data analysts</li>
<li>o Build analytical capability within the HR function through training and knowledge sharing</li><br>
</ul><br>
<h2 class="jobSectionHeader"><b>Preferred Skills:</b></h2>
HRO</div>

Senior Process Lead

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Head of Procurement ProcessExcellence&amp;DS<p></p><p><br>
ABB&rsquo;s Robotics Division is a pioneer in robotics and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. Our intelligent robotics solutions support businesses well beyond traditional manufacturing, increasing productivity and flexibility in high-growth segments including healthcare, logistics, food and beverage, construction, and retail, including ecommerce.
</p><p>The primary role of the P2P Process Lead is to oversee the invoice-to-pay (I2P) sub-process across the Robotics division and to design its future features. This role involves driving overall governance, leading and supporting the implementation and monitoring of related projects/initiatives, and coordinating the Robotics I2P sub-process performance in alignment with the Robotics P2P steering committee, Global Process Owners (GPOs), and Finance Accounting Operations (FAO).</p><p></p><p>
The role will act as a liaison between various stakeholders within the Robotics business: procurement, finance, legal &amp; integrity, information systems; and others, and will support Robotics in its transition to a standard, compliant and automated P2P Process.</p><p>
This role sits within ABB&rsquo;s Robotics business, a leading global robotics company. We&rsquo;re entering an exciting new chapter as we&rsquo;ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you&rsquo;ll be part of a pioneering team shaping the future of robotics&mdash;working alongside world-class experts in a fast-moving, innovation-driven environment.<br>
<br>
Preferred location for this role is India.</p><p></p><p>
Your responsibilities:</p><ul><li>
Oversee and optimize the invoice-to-pay sub-process, integrating risk management and license to operate requirements</li><li>
Develop and maintain I2P related policies and procedures</li><li>
Represent Robotics I2P and collaborate with the P2P GPO organization and other functions to address I2P topics</li><li>
Analyze process data and identify opportunities for process improvement, cost savings, and enhanced efficiency</li><li>
Build the Robotics I2P internal network consisting of stakeholders in procurement, finance and other functions</li><li>
Monitor key I2P process performance and compliance indicators (KPIs) and metrics, report on findings to management, and follow-up with stakeholders to achieve targets.</li><li>
Act as a change agent within business by defining and delivering I2P change management initiatives across the company and by being a personal role model of the expected behaviors.</li></ul><p>
Stay up-to-date with changes in I2P-related regulations, industry standards, and best practices, and ensure the company's processes are adjusted accordingly.</p><p><b><br>
Qualifications</b></p><ul><li>
Minimum 10 years of experience in accounts payable, or P2P compliance role, with at least 5 years in a leadership capacity</li><li>
Bachelor&rsquo;s or master&rsquo;s degree in finance, business administration, accounting or a related field</li><li>
In-depth knowledge of the P2P processes and working knowledge of technology enablers such as RPA, ai-enabled invoice processing, e-invoicing, and emerging payment technologies.</li><li>
Proficient in using SAP ERP system and data analysis tools</li><li>
Knowledge of Lean Six Sigma: Green Belt or Black Belt certified or strong data analytics skills and solid track record of delivered results</li><li>
Knowledge of finance shared services operations</li><li>
Ability to work independently in a fast-moving environment</li><li>
Solid project management skills: can lead projects/initiatives independently and execute to expected budget and deliverables</li><li>
Good at networking (finding the right people in the organization)</li><li>
Influencing skills: create appetite for simplifications and willingness to change</li><li>
Communication skills: present and report activities in a clear and effective way, sensitive to communication steps related to all levels of stakeholders</li><li>
Problem solving skills, systematic approach to a problem, root cause analysis, understanding consequences in a systemic manner</li><li>
Preferred: certification in finance or compliance</li></ul><p><b><br>
What&rsquo;s in it for you?</b></p><p></p><p>
At ABB Robotics, you&rsquo;ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You&rsquo;ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.</p><p>
We empower you to take the lead, share bold ideas, and shape real outcomes. You&rsquo;ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn&rsquo;t just matter, it moves things forward.</p><p>
Our benefits? Competitive, comprehensive, and crafted with you in mind.</p><p></p><p><b>
Welcome with your application! Last day to apply is November the 23.
</b></p><p></p><p>We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</p></div>

Procure-to-Pay (P2P) Process Lead

Enerjisa

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Path to the Future is with Enerjisa!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We work in line with our vision of a sustainable energy world for all; and we accelerate sustainable energy transformation by providing the infrastructure and services required for the future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We focus on creating value both for our employees and society at each step we take to succeed today and in the future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the agile and innovative energy company of T&uuml;rkiye, we focus on people and build all our activities on the va
  <strong>
   l
  </strong>
  ues
  <strong>
   of integrity, passion, courage, continuous development,
  </strong>
  <strong>
   and engagement.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   At Enerjisa, we adopt an approach that embraces differences and includes everyone, and we believe that the diversity in our work environment is enriching.
  </strong>
 </p>
 <p>
  <strong>
   We ensure that all our candidates are evaluated in an equal and fair manner, and we conduct our recruitment processes with a philosophy devoid of prejudices
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  What about being a part of our energy?
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Pioneering the energy transformation in T&uuml;rkiye with a particular focus on sustainability and the vision for a better future for all, Enerjisa Enerji provides service to 25 percent of T&uuml;rkiye in electricity distribution and retail, which are the main fields of activities of the company. Being the prominent player in the industry, our company reaches 10.7 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. Furthermore, while Enerjisa Enerji offers renewable energy, efficiency, and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in T&uuml;rkiye with E&scedil;arj, the company of which Enerjisa owns majority of its shares.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We offer sustainable solutions touching peoples&rsquo; lives with our business models focused on efficiency and technology in line with our approach centering on people, technology, and customers. During the course of our activities, we have the goal of assessing new opportunities in the sector and creating value for our partners, customers, employees, suppliers, andcommunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the agile and innovative energy company of T&uuml;rkiye, we are powered by people and build our activities on the values of integrity, passion, courage, continuous development, and engagement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What awaits you in this role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a colleague for our
  <strong>
   Strategic Procurement Team
  </strong>
  !
 </p>
 <p>
  <br/>
 </p>
 <p>
  Drive category strategies and supplier market intelligence to generate measurable cost savings and business value.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop category strategies,
  </li>
  <li>
   Conduct spend, cost, and benchmark analyses using digital analytics tools (Power BI, SAP),
  </li>
  <li>
   Identify cost optimization initiatives and track realized savings,
  </li>
  <li>
   Develop supplier market insights and sustainability levers for strategic decision-making (supported by market intelligence platforms),
  </li>
  <li>
   Coordinate across all distribution companies to consolidate demand and stocks,
  </li>
  <li>
   Coordinate strategic negotiations for group-level agreements,
  </li>
  <li>
   Support CoE in designing data-driven dashboards and KPIs for performance monitoring.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we expect
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Engineering, BA, Supply Chain or related fields,
  </li>
  <li>
   Minimum 5 years experience in strategic sourcing or category management,
  </li>
  <li>
   Strong negotiation and supplier management capabilities,
  </li>
  <li>
   Experience with Power BI / analytical tools preferred,
  </li>
  <li>
   Having entrepreneurial mindset / business acumen,
  </li>
  <li>
   Having digital transformation / Project skills,
  </li>
  <li>
   Excellent command of spoken and written English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our recruitment process
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Pre-Interview
  </li>
  <li>
   Personality Inventory, General Aptitude and English Tests
  </li>
  <li>
   People &amp; Culture Team and Hiring Team Interview
  </li>
  <li>
   Learning Agility
  </li>
  <li>
   Assessment
  </li>
  <li>
   Reference Check
  </li>
  <li>
   Job Offer
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Privileges of being an Enerjisa employee
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Hybrid work model supported by ergonomics and communication,
  </li>
  <li>
   Flexible working hours and hours without meetings,
  </li>
  <li>
   Extensive private health, and life insurances &amp; company-supported Private Pension Insurance,
  </li>
  <li>
   Inter-departmental rotation opportunities,
  </li>
  <li>
   Training &amp; development opportunities supporting both personal and professional competencies,
  </li>
  <li>
   Leave package including 5-Day Welcome Leave, Birthday and Extended Parental Leaves,
  </li>
  <li>
   Employee Support and Counseling Practice Resources (Meditopia)
  </li>
 </ul>
</div>


Strategic Procurement Process Lead

Element Solutions Inc

<div><h1 class="jobSectionHeader"><b>Challenge Yourself and Impact the Future!</b></h1><p>
Element Solutions Inc (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer&rsquo;s manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.</p><p>
Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-car technology, from infotainment to driver assistance, is accelerating the pace of new product development andautomotive markets and a deep market expertise in electronics, we sit at the intersection of this fast-growing market, changing the competitive playing field for automotive manufacturers, with a long-standing presence in.</p><p>
We strive to embody the five &ldquo;Elements of our Culture,&rdquo; our &ldquo;5Cs&rdquo;: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.</p><div><div><div><h2 class="jobSectionHeader"><b>
Who are we looking for?</b></h2></div><div><p>
A Process Improvement Lead is responsible for driving and managing change within an organization by identifying, analyzing, and executing process improvement initiatives across IT operations, infrastructure, software development, service delivery, and support functions. This role involves collaborating with various teams, implementing strategies to enhance efficiency and effectiveness, and ensuring processes align with overall business goals.</p><p>
The ideal candidate is a strong communicator with a passion for driving change, reducing waste, increasing efficiency, and improving quality through data-driven methodologies and collaboration.</p><p>
If you&rsquo;re passionate about streamlining workflows, improving service quality, and supporting organizational change, this is an excellent opportunity to take your impact to the next level.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What will you be doing?</b></h2></div><div><ul><li>Support the development and execution of IT continuous improvement strategies, ensuring alignment with organizational goals and industry best practices.</li><li>Facilitate process mapping, root cause analysis, and solution design workshops with IT teams and cross-functional stakeholders.</li><li>Apply Lean, Six Sigma, Agile, and/or ITIL principles to analyze workflows and identify areas for improvement in performance, cost, and quality.</li><li>Partner with IT leadership and team leads to prioritize and implement improvement initiatives, including automation, standardization, and optimization projects.</li><li>Monitor and report on KPIs, SLAs, and other performance metrics to measure the impact of improvement initiatives.</li><li>Develop and maintain documentation related to process changes, SOPs, and knowledge management.</li><li>Champion a culture of continuous improvement, innovation, and operational excellence across the IT department.</li><li>Support change management efforts by creating communication plans, training materials, and stakeholder engagement strategies.</li><li>Conduct post-implementation reviews to ensure sustainability and ongoing optimization of implemented solutions.</li><li>Process Analysis and Identification:</li></ul><p>
Analyzing existing business processes to pinpoint inefficiencies, bottlenecks, and areas for improvement.</p><ul><li>Strategy Development and Implementation:</li></ul><p>
Developing and implementing process improvement strategies, including optimization and automation initiatives.</p><ul><li>Collaboration and Communication:</li></ul><p>
Working closely with cross-functional teams to drive change, facilitate workshops, and ensure effective communication of process changes.</p><ul><li>Performance Monitoring and Reporting:</li></ul><p>
Monitoring and reporting on the effectiveness of implemented solutions, tracking key performance indicators (KPIs), and making data-driven decisions.</p><ul><li>Documentation and Standardization:</li></ul><p>
Documenting new processes, maintaining process maps, and ensuring adherence to established standards.</p><ul><li>Change Management:</li></ul><p>
Leading and managing the change process, fostering a culture of continuous improvement, and ensuring stakeholder buy-in.</p><ul><li>Training and Support:</li></ul><p>
Providing training and support to staff on new processes and tools.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who are You?</b></h2></div><div><p>
Required:</p><ul><li>
3+ years of experience in IT operations and service delivery.</li><li>
Proven experience applying Lean, Six Sigma, or similar methodologies within an IT environment.</li><li>
ITIL Foundation or higher certification</li><li>
Strong analytical and problem-solving skills with a data-driven mindset.</li><li>
Excellent facilitation, communication, and interpersonal skills.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul><div>
Preferred:<br>
<ul><li>Lean Six Sigma Green Belt or Black Belt certification.</li><li>Experience with tools such as ServiceNow, Jira, Confluence, or Power BI.</li></ul></div><p>
We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What competencies will you need?</b></h2></div><div><ul><li>
Strategic and systems thinking</li><li>
Stakeholder engagement and influence</li><li>
Change leadership</li><li>
Process and performance analysis</li><li>
Risk and issue management</li><li>
Continuous learning and adaptability</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
We are Offering...</b></h2></div><div><p>
As part of the IT Team, you will have ...</p><ul><li>
Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Holidays, and so on).</li><li>
Innovated work environment where you will be a part of a dynamic and collaborative team.</li><li>
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.</li></ul></div></div></div><h1 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h1><p>
All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.</p></div>

Process Improvement Lead

Infosys BPM

<div>
 <p>
  About the job
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Details:
  </strong>
 </p>
 <p>
  Designation: Team Lead/ Process Lead
 </p>
 <p>
  Job Level: JL 4B
 </p>
 <p>
  Shifts: Flexible to work with Rotational Shifts as per the US/ UK and Australia time zones
 </p>
 <p>
  Work location: Bengaluru (Work from Office)
 </p>
 <p>
  Experience: 4+ years
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About Role:
   </u>
  </strong>
  <u>
  </u>
 </p>
 <p>
  Mobility TEMS JL4B Technical Team Lead, responsible for managing telecom mobility management operations, which includes telecom expenses, optimizing usage, and supporting lifecycle operations including IMACD activities related to mobility products. It also involves leveraging platforms like
  <strong>
   ServiceNow
  </strong>
  for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. The role involves handling teams. Teams handling experience is mandatory.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Note:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    <u>
     Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
    </u>
   </strong>
  </li>
  <li>
   <strong>
    <u>
     Candidates have P2P experience in the Telecom domain along with team handling experience.
    </u>
   </strong>
  </li>
  <li>
   <strong>
    <u>
     Candidates with Telecom/Networking experience (e.g., Telecom Engineers) must have team handling experience and be willing to work in the Order Management team.
    </u>
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Collect data and perform analysis of telecom billing, inventory and contractual information.
  </li>
  <li>
   <strong>
    Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
   </strong>
  </li>
  <li>
   Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
  </li>
  <li>
   Compile Client Telecom Inventory, contract pricing, and invoice pricing.
  </li>
  <li>
   Perform detailed audits of telecom invoices to identify discrepancies and billing errors.
  </li>
  <li>
   Resolve escalated billing disputes and service issues.
  </li>
  <li>
   Design and implement telecom cost optimization strategies.
  </li>
  <li>
   Maintain accurate telecom inventory including mobile devices, lines, and services.
  </li>
  <li>
   Support IMACD requests: coordinate Installations, Moves, Adds, Changes, and Deletions.
  </li>
  <li>
   Oversee IMACD lifecycle and ensure compliance with governance policies.
  </li>
  <li>
   Use ServiceNow to manage service requests, incidents, and change tickets.
  </li>
  <li>
   Maintain accurate telecom inventory and Configuration Items (CI) in CMDB.
  </li>
  <li>
   Manage CI lifecycle and ensure CMDB accuracy and integrity.
  </li>
  <li>
   Track provisioning status and ensure timely execution of service orders.
  </li>
  <li>
   Support catalog updates for telecom services in ServiceNow or other client tools.
  </li>
  <li>
   Define and maintain telecom service catalog entries in ServiceNow.
  </li>
  <li>
   Assist in onboarding new vendors and updating vendor profiles.
  </li>
  <li>
   Drive new vendor setup processes including documentation, compliance checks, and system onboarding.
  </li>
  <li>
   Govern vendor performance and contract compliance.
  </li>
  <li>
   Assist in vendor management and service performance tracking.
  </li>
  <li>
   Lead strategic vendor negotiations and contract renewals.
  </li>
  <li>
   Support contract compliance and SLA monitoring.
  </li>
  <li>
   Collaborate with IT, Finance, Procurement, and Legal teams for integrated planning.
  </li>
  <li>
   Generate periodic reports and dashboards for internal &amp; external stakeholders.
  </li>
  <li>
   Provide strategic insights and recommendations to leadership.
  </li>
  <li>
   Use TEM software tools for tracking and reporting.
  </li>
  <li>
   Support Configure and optimize ServiceNow &amp; other process workflows for telecom-related
  </li>
  <li>
   Demonstrate high proficiency across a wide range of Telecom platforms related to Voice &amp; Data Service, Cloud Services etc.,
  </li>
  <li>
   Manage relationships with TEM providers, carriers, and internal partners; System / Service issues and escalations; TEM / Carrier service reviews.
  </li>
  <li>
   knowledge of Mobile devices (Smartphones, iPhone/iPad, etc.), hardware/software, and general technologies,
  </li>
  <li>
   relationship management and collaboration skills in a global teamwork environment.
  </li>
  <li>
   Excellent Coordination skills: Extensive knowledge of cellular carrier management including managing mobile spending, data line and contract optimization, mobile device ordering, and device lifecycle management.
  </li>
  <li>
   Complete documentation of all critical aspects of the job SOPs, Technical Reference Documents, this includes revising existing documentation, creating new documentation, and integrating documentation with knowledge transfer.
  </li>
  <li>
   Maintain and oversee telecom invoicing across data, voice, and mobile domains, Work closely with 3rd party telecom vendors on all services
  </li>
  <li>
   Work with third party billing partners to resolve billing issues collaboration with Network team, and third-party billing management partner, to track MACDs.
  </li>
  <li>
   Daily Tasks Management: Collect data and perform analysis of telecom billing, inventory and contractual information.
  </li>
  <li>
   Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
  </li>
  <li>
   Ensure audit requirements are met for specific contracts.
  </li>
  <li>
   Determine baseline cost factors.
  </li>
  <li>
   Determine compliance with existing services contracts.
  </li>
  <li>
   Conduct analysis to identify items for cost savings.
  </li>
  <li>
   Support the engineering, documentation and implementation of identified cost savings opportunities.
  </li>
  <li>
   Compile Client Telecom Inventory, contract and invoice validation.
  </li>
  <li>
   Assist Procurement in contract negotiations and Request for Proposals with telecom vendors.
  </li>
  <li>
   Maintain accurate up to date telecom inventories.
  </li>
  <li>
   Select, implement and integrate TEM automation.
  </li>
  <li>
   Reporting: Produce reporting and dashboards for Senior Management.
  </li>
  <li>
   Managing Quality &amp; SLA Targets
  </li>
  <li>
   Representing team performance management
  </li>
  <li>
   Training &amp; Support team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of Bachelor's Degree.
  </li>
  <li>
   <strong>
    Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
   </strong>
  </li>
  <li>
   <strong>
    Experience in the following areas related to Mobility Telecom Expense Management (TEM):
   </strong>
  </li>
  <li>
   Mobility Telecom Auditing;
  </li>
  <li>
   Mobility Telecom architecture;
  </li>
  <li>
   Mobility Carrier services;
  </li>
  <li>
   Mobility Carrier billing solutions ;
  </li>
  <li>
   Mobility TEM solutions; and/or
  </li>
  <li>
   Mobility Telecom accounts payables.
  </li>
  <li>
   Handling team management which includes People, Performance, attrition, Client and Inter governance, Quality control, SLA (Service level agreement) Management.
  </li>
  <li>
   assess strong data gathering and management skills.
  </li>
  <li>
   ITIL Certification is preferred
  </li>
  <li>
   ServiceNow (ITSM, CMDB, Catalog Management)
  </li>
  <li>
   Experience or Knowledge in TEM platforms (e.g., Tangoe, Calero, MDSL)
  </li>
  <li>
   Experience in carrier services, carrier billing solutions and TEM solutions.
  </li>
  <li>
   Experience in telecom auditing for careers and enterprise services.
  </li>
  <li>
   Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities.
  </li>
  <li>
   Basic knowledge of various telecommunication products and services.
  </li>
  <li>
   Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts.
  </li>
  <li>
   Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If interested, please share your
  </strong>
  <strong>
   Updated Resume
  </strong>
  <strong>
   with
  </strong>
  <strong>
   below details
  </strong>
  <strong>
   to
  </strong>
 </p>
 <p>
  <strong>
   cs.elakiyadhevi@infosys.com
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Name:
  </strong>
 </p>
 <p>
  <strong>
   Email &amp; Mobile Number:
  </strong>
 </p>
 <p>
  <strong>
   Graduation:
  </strong>
 </p>
 <p>
  <strong>
   Date Of Birth:
  </strong>
 </p>
 <p>
  <strong>
   Post-Graduation: (If applicable):
  </strong>
 </p>
 <p>
  <strong>
   Total experience:
  </strong>
 </p>
 <p>
  <strong>
   Relevant experience:
  </strong>
 </p>
 <p>
  <strong>
   Current/Previous Company name:
  </strong>
 </p>
 <p>
  <strong>
   Current CTC:
  </strong>
 </p>
 <p>
  <strong>
   Expected CTC:
  </strong>
 </p>
 <p>
  <strong>
   Notice period:
  </strong>
 </p>
 <p>
  <strong>
   Current location:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Thanks &amp; Regards,
  </strong>
 </p>
 <p>
  <strong>
   Talent Acquisition Team
  </strong>
 </p>
 <p>
  <strong>
   Infosys BPM Ltd
  </strong>
 </p>
</div>


Hiring for Team Lead/ Process Lead (Telecom Expenses Management)- Bangalore

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