process optimization specialist

NielsenIQ

<div>Job Description 
We are seeking a proactive and highly organized PMO (Project Management Office) Specialist to join our Global Finance Operations Enablement team. This role will be pivotal in supporting both the Global Continuous Improvement &amp; RPA Lead and the Process Optimization Specialist, ensuring the successful delivery of CI, automation, and process optimization projects across our global Finance Operations footprint.
This is a new role added to strengthen enablement team. This role will help and support Project Manager to drive projects and support business leaders. Currently there is no PM who can help drive existing transformation and optimization initiatives within FinOps. This role will help bring structure to support the Proejct Managers, our CI lead, our Delivery teams and our GPOs to drive transformation and optimization projects as part of BAU. 
Role Overview
The PMO will act as the central coordinator and project manager for all CI and process optimization initiatives, providing structure, governance, and support to functional experts. This role will ensure projects are delivered on time, within scope, and aligned to business objectives, while driving best practices in project management and stakeholder engagement.
Key Responsibilities
Project Management &amp; Governance<ul><li>
Lead the planning, execution, and closure of CI, RPA, and process optimization projects, ensuring alignment with strategic goals.</li><li>
Develop and maintain detailed project plans, timelines, and resource allocations for all initiatives led by the CI &amp; RPA Lead and Process Optimization Specialist.</li><li>
Monitor project progress, manage risks/issues, and ensure timely delivery of milestones.</li><li>
Facilitate regular project status meetings, steering committees, and stakeholder updates.</li></ul>
PMO Best Practices<ul><li>
Establish and enforce project management standards, templates, and reporting mechanisms.</li><li>
Drive continuous improvement in project delivery processes, leveraging Lean, Six Sigma, and Agile methodologies.</li><li>
Maintain a central repository of project documentation, lessons learned, and best practices.</li></ul>
Stakeholder Engagement &amp; Communication<ul><li>
Coordinate with internal stakeholders, including Global Process Owners, Service Delivery leaders, and Finance Operations teams across all sites.</li><li>
Ensure clear communication of project objectives, progress, and outcomes to all relevant parties.</li><li>
Support change management activities, including training, upskilling, and adoption of new processes and technologies.</li></ul>
Support for Functional Experts<ul><li>
Enable the CI &amp; RPA Lead and Process Optimization Specialist by removing barriers, managing dependencies, and providing project management expertise.</li><li>
Track and report on KPIs, metrics, and benefits realization for all CI and optimization projects.</li><li>
Support workshops (Kaizen, VSM), RCA sessions, and transformation initiatives by managing logistics, documentation, and follow-up actions.</li><li>
Support on key tactical items to enhance quality and ownership for service delivery<ul><li>
RCA Coordination &amp; Tracking: Maintain a centralized log of RCA activities, ensuring follow-up actions are tracked, owners are assigned, and timelines are met. Provide visibility to leadership on recurring themes and systemic issues.</li><li>
Quality Review Cadence: Establish and manage a recurring cadence for quality review checkpoints, ensuring that improvement initiatives are progressing and delivering measurable impact</li><li>
Lessons Learned Repository: Create and maintain a structured repository for lessons learned across month-end close cycles and other key projects, enabling cross-functional learning and reuse of insights.</li><li>
Documentation Governance: Implement version control and governance standards for process documentation, ensuring consistency, accessibility, and audit-readiness across all Finance Operations sites.</li><li>
Knowledge Hub Maintenance: Partner with CI and Process Optimization leads to ensure the Knowledge Hub is continuously updated with validated SOPs, process maps, and improvement artifacts, and that it remains user-friendly and searchable</li></ul></li></ul> 
Digital Enablement &amp; Innovation<ul><li>
Support the rollout and adoption of automation (RPA, GenAI) and digital initiatives, working closely with the RPA CoE and EIT teams.</li><li>
Promote a culture of continuous improvement and innovation through citizen-led enablement programs.</li></ul> 

Qualifications 
<ul><li>
5+ years of experience in project management, PMO, or program coordination roles, preferably within Finance Shared Services or GBS environments.</li><li>
Strong proficiency in project management methodologies (PMP, PRINCE2, Agile, Lean Six Sigma).</li><li>
Experience supporting process improvement, automation, and transformation projects.</li><li>
Excellent stakeholder management, communication, and facilitation skills.</li><li>
Ability to manage multiple projects simultaneously in a fast-paced, global environment.</li><li>
Strong analytical skills and attention to detail.</li><li>
Proactive, results-oriented, and customer-focused mindset.</li><li>
Experience with project management tools (MS Project, Jira, Smartsheet, etc.) and data analysis platforms.</li></ul>
Attributes<ul><li>
Client Obsessed: Always focused on delivering value to internal and external customers.</li><li>
Accountable for Results: Takes ownership of project outcomes and drives for successful delivery.</li><li>
Driven to Win: Problem solver who thrives in a dynamic, change-oriented environment.</li></ul> 

Additional Information 
<ul><li>
The PMO will collaborate across all major Finance Operations sites: Pune (India), Bucharest (Romania), Sofia (Bulgaria), Bogota (Colombia), and Guangzhou (China).</li></ul> 
Desired Experience &amp; Competencies<ul><li>
Proficiency in Lean Six Sigma (LSS) methodology and tools; Green Belt or Black Belt certification desired.</li><li>
Experience in conducting Kaizen and Value Stream Mapping (VSM) workshops.</li><li>
Knowledge and experience in RPA technologies and platforms (Advanced Excel, SAP Scripting, MS Automation tools, UiPath).</li><li>
Strong project management and data analysis skills.</li><li>
5+ years of experience, including at least 3 years in tech-driven business process improvement.</li><li>
Ability to drive consensus across diverse stakeholders.</li><li>
Finance Shared Services or GBS background preferred.</li><li>
Strong stakeholder management, written and verbal communication skills.</li><li>
Innovation-driven mindset and ability to enable business goals in harmony with regulatory requirements.</li><li>
Startup and growth mindset.</li><li>
Ability to troubleshoot and ask for support when required.</li><li>
Proven track record of implementing change that delivers results.</li></ul> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

PMO – CI and Process Optimization Specialist (Junior) - Finance Operations

noon

<div>
 
 
 Job title: Process Improvement Specialist, Customer Support
 
 
 
 
 Location: Sheikh Zayed, Giza (On Site)
 
 
 
 
 Reporting to: Process Improvement Lead
 
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Integration &amp; Support Manager who can help us move even faster.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 Job Description
 
 
 
 The Process Improvement Specialist is responsible for driving operational excellence across customer service and delivery functions. The role focuses on analyzing workflows, redesigning policies, and implementing scalable processes that enhance efficiency, consistency, and customer experience.
 
 
 The ideal candidate is proactive, insights-driven, and detail-oriented, with strong analytical and communication skills. This role will influence how Noon Food continuously improves, using data and insights to shape operations and customer service standards.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 Responsibilities:
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Process Analysis &amp; Optimization
 
 
 <ul>
 <li>
 Conduct deep-dive analysis of workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
 </li>
 <li>
 Redesign existing policies and create new, scalable processes that align with organizational goals.
 </li>
 <li>
 Standardize and simplify processes to ensure consistency and sustainability.
 </li>
 </ul>
 
 
 2. Data-Driven Decision Making
 
 
 <ul>
 <li>
 Track KPIs and operational data, translating findings into actionable insights for leadership.
 </li>
 <li>
 Build reporting structures to monitor process health, efficiency, and adoption rates.
 </li>
 <li>
 Recommend corrective actions based on performance metrics and trend analysis.
 </li>
 </ul>
 
 
 3. Implementation &amp; Adoption
 
 
 <ul>
 <li>
 Develop clear documentation and playbooks to support new processes.
 </li>
 <li>
 Drive adoption across teams through training, guidance, and consistent communication.
 </li>
 <li>
 Ensure smooth integration of improvements into daily operations.
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with CS, Product, and Operations teams to resolve process gaps.
 </li>
 <li>
 Act as a bridge between teams to ensure alignment and accountability in execution.
 </li>
 <li>
 Support rollouts of new initiatives, ensuring minimal disruption to operations.
 </li>
 </ul>
 
 
 5. Continuous Improvement &amp; Governance
 
 
 <ul>
 <li>
 Lead continuous improvement initiatives to enhance efficiency and customer experience.
 </li>
 <li>
 Establish governance around process updates, ensuring accuracy and version control.
 </li>
 <li>
 Support both operational and strategic decision-making with structured problem-solving approaches.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3 years of CS experience (Experience of operations, quality, or business support functions is preferable.)
 </li>
 <li>
 
 Skills:
 
 Strong in process mapping, problem-solving, and data analysis.
 </li>
 <li>
 
 Industry Knowledge:
 
 Background in e-commerce is preferable. .
 </li>
 <li>
 
 Leadership:
 
 Ability to influence and work with different teams.
 </li>
 <li>
 
 Communication:
 
 Clear and effective in both writing and speaking.
 </li>
 <li>
 
 Project Management:
 
 Able to handle multiple tasks and deliver results on time.
 </li>
 <li>
 
 Analytical Thinking:
 
 Ability to interpret data, diagnose problems, and develop structured solutions.
 </li>
 <li>
 
 Process Design:
 
 Skilled at mapping, redesigning, and scaling operational processes.
 </li>
 <li>
 
 Data &amp; Insights:
 
 Strong use of KPIs and reporting tools to guide decision-making.
 </li>
 <li>
 
 Collaboration:
 
 Effective at working across multiple teams and stakeholders.
 </li>
 <li>
 
 Communication:
 
 Ability to clearly document, explain, and train teams on process changes.
 </li>
 <li>
 
 Project Management:
 
 Capable of managing multiple initiatives simultaneously.
 </li>
 <li>
 
 Customer-Centric Mindset:
 
 Committed to improving both operational efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who Will Excel?
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, high-growth environment. The right person is a problem solver, data-driven thinker, and structured executor who is comfortable working with ambiguity while driving measurable improvements.
 
 
 At noon, we operate with high standards, radical candor, and a strong bias for action. We want someone who will raise the bar, challenge inefficiencies, and build processes that last.
 
</div>

Process Improvement Specialist

ALLIANCE FOOD ENGINEERING CONSULTANT PVT LTD

Requirement:-<ul><li>Experience in food processing machinery setup and operation</li><li>Process optimization</li><li>Equipment selection</li><li>Technical documentation</li></ul>Qualification:B.Tech / M.Tech in Food Technology / Process EngineeringExperience:Must have experience of 5 - 10 years.Job Type: Full-timePay: &#8377;10,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Food Technology (Technical Advisory - Equipment)

Acesoft Labs (India) Pvt Ltd

• Experience of working in large scale transformation Project – involving Processoptimization and changes.• Good verbal and written communication including ability to prepare systemdocumentation.• Ability to interpret solution documentation and identify areas of concern and recommendapproach.• Ability to work on multiple projects with multiple deadlines.• Ability to communicate clearly with business users and Tech lead• Ability to innovate and provide functional applications with intuitive interfaces.• Ability to complete all phases of software development life cycle including analysis,design, functionality, testing and support.• Working knowledge and experience in deploying and exposing APIs using API Connects

OBDX Technical Analyst

JD International ME FZE

<div>1. Bill Verification &amp; Exception Resolution: 
Audit logistics, insurance, and related bills to identify discrepancies. Drive timely resolution of exceptions to accelerate receivables recovery, mitigate bad debt risks, and enhance settlement efficiency and client satisfaction. 
2. Process Optimization &amp; System Enhancement: 
Diagnose settlement workflow bottlenecks and advocate for system upgrades. Design automated tools to minimize manual intervention, improve accuracy, and support scalable business growth. 
3. Risk Control &amp; Compliance Oversight: 
Monitor contract terms, settlement documents, and fund flows to detect compliance risks. Implement proactive mitigation strategies, ensuring adherence to financial policies and regulatory standards to safeguard corporate integrity. 
4. Cross-Functional Collaboration: 
Facilitate interdepartmental coordination (business, tech, etc.) to resolve settlement bottlenecks. Deliver financial training and data insights, driving system adoption and operational efficiency. 
5. Data Analytics &amp; Strategic Insights: 
Generate periodic settlement analytics, leveraging data modeling to uncover risks and opportunities. Provide managements actionable insights for strategic adjustments and goal achievement. 
6. Receivables Management &amp; Bad Debt Mitigation: 
Track receivables aging and collection progress, deploying proactive strategies to optimize recovery. Analyze bad debt root causes to refine processes, ensuring liquidity and financial stability.<h2 class="jobSectionHeader">
&#12304;About JD.com&#12305;</h2>
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its &quot;Retail as a Service&quot; offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.<h2 class="jobSectionHeader">
&#12304;Our Global Business&#12305;</h2>
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International</div>

Cashier-ME-P2

<div>
 
 Role Overview
 
 
 
 We are seeking
 
 Shared Services Analysts and Specialists
 
 to support the organization&rsquo;s centralized functions, including HR, Finance, IT, and Administration. This role focuses on
 
 streamlining processes, enhancing operational efficiency, and supporting multiple departments
 
 through effective shared services delivery.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 
 For All Levels
 
 
 
 <ul>
 <li>
 Provide day-to-day support in HR, Finance, Corporate IT, and Administration.
 </li>
 <li>
 Standardize and streamline processes across departments to improve efficiency.
 </li>
 <li>
 Monitor and report on service delivery metrics.
 </li>
 <li>
 Identify opportunities to reduce operational costs and increase productivity.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures.
 
 
 </li>
 </ul>
 
 Additional For Senior Analyst / Specialist
 
 
 
 <ul>
 <li>
 Lead process improvement initiatives and workflow optimization projects.
 </li>
 <li>
 Provide guidance to junior staff and support cross-functional collaboration.
 </li>
 <li>
 Analyze operational data to identify inefficiencies and recommend solutions.
 </li>
 <li>
 Assist in implementing shared services best practices and automation tools.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
 </li>
 <li>
 Analyst / Specialist: 5&ndash;7 years of experience in shared services, operations, or support functions.
 </li>
 <li>
 Senior Analyst / Specialist: 8&ndash;10 years of progressive experience, including process improvement and cross-functional support.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Knowledge of shared services operations and process optimization techniques.
 </li>
 <li>
 Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 For Senior Level: Ability to lead initiatives, mentor junior staff, and influence operational decisions.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Lean Six Sigma, PMP, or relevant process improvement or functional certifications.
 </li>
 </ul>
</div>

Shared Services Analyst / Specialist (Mid & Senior Levels)

Client of Linking Humans

You will take full ownership of business process design, map current state, define future state, and optimise processes to drive measurable value through the ServiceNow platform. 
This is a strategic position working close to leadership, solution architecture, and delivery teams. They want someone who can guide customers, challenge assumptions, and ensure the future Target Operating Model is aligned to platform capability and business outcomes.
Experience required Strong background in business process design and optimisation Experience leading workshops and defining the Target Operating Model Broad ServiceNow workflow understanding across ITSM, CSM, SPM, HR, IRM / SecOps etc Ability to influence stakeholders and bring clarity to complex environments Consulting background is preferred
What they offer Full relocation package Visa sponsorship Competitive tax free UAE salary Major enterprise transformation programmes

ServiceNow Process Architect

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