product management analyst

A. O. Smith Corporation

<div><div><div><h2 class="jobSectionHeader"><b>Company / Location Information</b></h2></div><div><p>
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world&rsquo;s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.</p><p></p><p><b><i><br>
Please Note</i></b><b>: At this time, we are unable to provide visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future.</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Primary Function</b></h2></div><div><p>
In this role, you will play a key part in supporting and enhancing our PLM systems and processes, ensuring accurate product data and efficient workflows across engineering, manufacturing, IT, and supply chain. You will work hands-on with PLM and CAD tools, contribute to process improvements, and collaborate with cross-functional teams to standardize best practices. The Analyst II role is ideal for someone with experience in PLM support who is ready to grow into a broader role with increased responsibility, visibility, and impact on A. O. Smith&rsquo;s global digital transformation.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li><b>
System Support &amp; Administration</b><ul><li>
Configure, maintain, and support PLM systems (e.g., SAP PLM, ECTR, DMS, CenitConnect APM, SOLIDWORKS).</li><li>
Assist in PLM and ERP upgrades, integrations, and deployment projects.</li></ul></li><li><b>
Process &amp; Workflow Optimization</b></li></ul><ul><li>
Analyze PLM workflows and recommend process enhancements.</li><li>
Support standardization of data structures, naming conventions, and lifecycle governance practices.</li><li><b>
Change &amp; Configuration Management</b></li></ul><ul><li>
Support and manage Engineering Change Orders (ECOs), ensuring accurate documentation, timely approvals, and effective communication across engineering, manufacturing, and supply chain teams.</li><li>
Participate in defining and refining change management policies and configuration standards to support business-wide PLM adoption.</li><li>
Ensure alignment with compliance requirements and product traceability standards.</li><li><b>
Collaboration &amp; Training</b></li></ul><ul><li>
Partner with engineering, IT, and product development teams to drive adoption of PLM best practices.</li><li>
Provide user training, create documentation, and serve as a point of contact for day-to-day PLM support.</li><li><b>
Data Integrity &amp; Governance</b></li></ul><ul><li>
Conduct regular audits to ensure accuracy, security, and accessibility of product data.</li><li>
Support product data governance initiatives and lifecycle management standards.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in Engineering, Information Systems, Computer Science, or related field.</li><li>
3+ years of experience in PLM administration, engineering services, or related technical role.</li><li>
Minimum of 3 to 5 years of related work experience, leading smaller projects or process improvements, mentoring junior staff.</li><li>
Advanced proficiency with PLM tools; SAP PLM and ECTR experience is strongly preferred.</li><li>
Strong knowledge of CAD systems (e.g., SOLIDWORKS, Inventor, AutoCAD) and integration with PLM.</li><li>
Strong problem-solving, analytical, and organizational skills.</li><li>
Excellent communication, facilitation, and cross-functional collaboration skills.</li><li>
Effective communication skills to collaborate with technical and non-technical stakeholders</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
We Offer</b></h2></div><div><p>
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.</p><p>
#LI-AO</p><p>
#LI-Hybrid</p><p>
#Appcast</p></div></div><div><div><h2 class="jobSectionHeader"><b>
ADA Statement &amp; EEO Statement</b></h2></div><div><p>
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</p><p></p><p><br>
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</p></div></div></div><p></p>

Product Lifecycle Management Analyst -PLM Analyst

LMDMax Corp

<p><b>Product Analyst (SaaS) &ndash; Night Shift | Jaipur (Onsite)</b></p><p><b>Company:</b> LMDmax Corp<br/><b>Salary:</b> ₹25,000 &ndash; ₹35,000 per month<br/><b>Shift:</b> 5:30 PM &ndash; 3:30 AM (US Time Zone Support)<br/><b>Experience:</b> 0&ndash;2 Years<br/><b>Location:</b> Jaipur (Onsite)</p><p><b>About LMDmax Corp</b></p><p>LMDmax Corp is a fast-growing technology-driven company specializing in last-mile delivery solutions, including Fleet Management, Hiring &amp; Onboarding, Performance &amp; Coaching, and Payroll &amp; Compliance services. Headquartered in New Jersey, we empower delivery businesses with advanced SaaS platforms to streamline operations, enhance performance, and ensure compliance.</p><p><b>Role Overview</b></p><p>We are looking for a proactive and analytical <b>Product Analyst</b> who will act as the bridge between clients, operations, and the product team. This role is ideal for someone experienced in SaaS products, client interaction, and product support.</p><p>You will work closely with US-based clients during night shifts, ensuring seamless product adoption and issue resolution.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver engaging product demonstrations to clients</li><li>Handle and resolve product-related queries and support tickets</li><li>Coordinate with product, engineering, and operations teams to troubleshoot issues</li><li>Gather client feedback and translate it into actionable product improvements</li><li>Analyze usage data and support metrics to identify trends and opportunities</li><li>Maintain clear documentation of issues, enhancements, and user stories</li><li>Serve as the primary product knowledge resource for customers</li></ul><p><b>Required Qualifications</b></p><ul><li>B.Tech in Computer Science, IT, or a related field</li><li>0&ndash;2 years of experience in Product Analyst / Client Support Analyst roles (SaaS preferred)</li><li>Strong communication and presentation skills</li><li>Excellent analytical and problem-solving abilities</li><li>Experience using CRM or ticketing tools such as Freshdesk, Zendesk, or HubSpot</li><li>Ability to work onsite in Jaipur during night shifts</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience conducting product training or onboarding sessions</li><li>Understanding of SaaS metrics (retention, churn, usage analytics)</li><li>Strong attention to detail with a customer-first mindset</li></ul><p><b>Why Join LMDmax?</b></p><ul><li>Opportunity to work with international clients</li><li>Exposure to a growing SaaS product environment</li><li>Collaborative and performance-driven culture</li><li>Clear growth opportunities within Product &amp; Customer Success</li></ul><p>If you are tech-savvy, client-focused, and ready to grow in a fast-paced SaaS environment, we would love to hear from you.</p><p><b>Apply now and be part of a company redefining last-mile delivery technology.</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹25,000.00 - ₹30,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Product Analyst

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title</b></p></div></div></div></div></div></div></div>
Product Definition Analyst 4<div><h2 class="jobSectionHeader"><b>
Job Title</b></h2><div>
Product Definition Analyst / Senior Business Analyst</div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><div>
We are seeking an experienced Product Definition Analyst / Senior Business Analyst to drive requirements analysis, functional design, and solution validation for our products. This role collaborates across teams to translate business needs into clear, actionable specifications, support testing and production quality, and contribute to effective product launches. The ideal candidate will bring strong analytical skills, inclusive communication, and the ability to thrive in a diverse, cross‑functional environment.</div><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><ul><li>
Analyze and consolidate business requirements, develop solution concepts, estimate effort for specification and validation, and maintain product and process knowledge.</li><li>
Create solution documentation&mdash;including Feasibility Studies, Solution Overview Documents, Interface Control Documents (ICDs), Unified Modeling Language (UML) diagrams, and Application Programming Interface (API) specifications&mdash;and facilitate walkthroughs with stakeholders.</li><li>
Support validation activities by contributing to test strategy, reviewing test plans, ensuring traceability to specifications, and investigating and prioritizing reported incidents.</li><li>
Collaborate with Product Management, Project Management, Customer Services, Implementation, Migration, and Development teams while engaging with customers throughout analysis, testing, and implementation phases.</li><li>
Contribute to product‑related content such as Requests for Proposal (RFPs), Requests for Information (RFIs), documentation, presentations, and demos, and support successful product launches and team events.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li>
Extensive relevant experience (typically 10+ years) in product definition, business analysis, system flow assessment, and functional design.</li><li>
Skilled in tools and technologies such as Representational State Transfer (REST), Simple Object Access Protocol (SOAP), JavaScript Object Notation (JSON), eXtensible Markup Language (XML), Postman, Soap UI, and Microsoft Office.</li><li>
Ability to design solution documentation such as UML diagrams, ICDs, API specifications, sequence diagrams, and user guides.</li><li>
Experience working in Agile environments and collaborating with diverse, cross‑functional teams to support high‑quality delivery.</li><li>
Strong verbal and written communication skills, with the ability to work effectively in inclusive and multicultural team environments.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience with at least one programming language (e.g., C/C++, Java, Python, SQL).</li><li>
Experience in the travel domain in a business analysis capacity.</li></ul><h2 class="jobSectionHeader"><b>
Role Competencies</b></h2><ul><li>
Applies specialized functional knowledge, contributes to team problem‑solving, and supports colleagues where needed.</li><li>
Identifies dependencies and improvement opportunities and delivers on team commitments.</li><li>
Works independently with support on only the most complex situations.</li><li><b>Ideal Candidate</b></li></ul><div>
The ideal candidate for this role:</div><ul><li>
Enjoys transforming complex business needs into clear, structured functional solutions.</li><li>
Communicates effectively with both technical and non‑technical audiences and values inclusive collaboration.</li><li>
Demonstrates curiosity, adaptability, and the willingness to learn new tools and processes.</li><li>
Approaches challenges with a solution‑oriented and analytical mindset.</li><li>
Thrives in a diverse and cross‑functional environment, engaging positively with global stakeholders.</li><li><b>What We Offer</b></li></ul><div>
We provide an environment where you can grow, contribute, and shape meaningful solutions:</div><ul><li>
Opportunities to work on impactful products used by global customers.</li><li>
A collaborative, inclusive, and multicultural workplace that values diverse perspectives.</li><li>
Professional development resources, mentorship, and learning opportunities.</li><li>
Flexible working practices to support work&ndash;life balance.</li><li>
A culture committed to innovation, continuous improvement, and employee well‑being.</li></ul></div><p></p><p><b>
Diversity &amp; Inclusion</b></p><p></p><p>
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</p><p></p><p>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div><p></p>

Product Definition Analyst 4

More Retail Private Limited

<div>
 <p>
  At
  <strong>
   More Retail Private Limited
  </strong>
  , we&rsquo;re redefining how India shops for groceries &mdash; blending strong offline retail presence with fast-growing digital commerce. With a customer-first mindset and a data-driven culture, we are building smarter, more seamless shopping experiences every day.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   Product Analyst
  </strong>
  who is passionate about solving real customer problems through insights, experimentation, and measurable impact.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Product Analyst
  </strong>
  who will handle user/product issues using a data-driven approach. This role works closely with Business, Product, and Engineering teams and is not a ticket-closing support role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Investigate production/user issues using SQL and system data
  </li>
  <li>
   Identify root causes (bug, data issue, or process gap)
  </li>
  <li>
   Work with engineers to reproduce and resolve problems
  </li>
  <li>
   Write Python scripts for data fixes and automation
  </li>
  <li>
   Analyse logs/APIs and trace user journeys across systems
  </li>
  <li>
   Identify recurring issues and recommend product improvements
  </li>
  <li>
   Perform ad-hoc analysis for business/product problem statements
  </li>
  <li>
   Create basic documentation and runbooks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;5 years in Product Analyst/ Application Support / Product Support
   </strong>
  </li>
  <li>
   <strong>
    Strong SQL (joins, aggregations, window functions)
   </strong>
  </li>
  <li>
   <strong>
    Working knowledge of Python (scripting/pandas)
   </strong>
  </li>
  <li>
   Analytical mindset and debugging ability
  </li>
  <li>
   Familiarity with APIs, JIRA/Postman, and basic Linux
  </li>
  <li>
   Retail/e-commerce/supply chain exposure is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You'll Thrive Here If You:
  </strong>
 </p>
 <ul>
  <li>
   Believe internal efficiency is a competitive advantage
  </li>
  <li>
   Think every operational bottleneck is a product opportunity waiting to be discovered
  </li>
  <li>
   Love translating between "business speak" and "tech speak"
  </li>
  <li>
   Get excited about both helping teams solve immediate problems AND preventing future ones
  </li>
  <li>
   Prefer making decisions based on data while staying grounded in business reality
  </li>
  <li>
   Find satisfaction in seeing internal teams work faster because of your insights
  </li>
  <li>
   Think "this could be automated" when you see manual processes
  </li>
  <li>
   Measure success by both adoption rates AND business impact
  </li>
 </ul>
</div>


Inovalon

<div><div><p>Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.</p>
<p>
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.</p></div><p><b>
Location: </b>This position is a hybrid role based out of our Canonsburg, PA office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month.</p>
<p><b>
Overview:</b> The Product Analyst will report to the Senior Director, Product Management. This role will perform market research and analyze market data, identifying customer and consumer behaviors and trends. The Product Analyst makes recommendations and provide launch strategies based on their analyses to increase product line profitability. This individual will monitor product performance and utilize data and user feedback to suggest improvements.<br>
<br>
<b>Business Unit:</b> Pharmacy</p>
<p><b>
Duties and Responsibilities:</b></p>
<ul>
<li>Analyze data and research the market and competition to identify market trends to identify product enhancements and new market opportunities.</li>
<li>Forecast the costs of developing and marketing a product or feature, as well as potential revenue and profit.</li>
<li>Create reports about the performance of a given product, and suggest possible improvements, which are done by reading reports and reviews</li>
<li>Conduct interviews or focus groups with existing customers and/or prospects to get feedback. May also include usability tests as well as anonymous surveys.</li>
<li>Collaborate with cross-functional teams and other product lines</li>
<li>Partner with Marketing to explore entry / expansion into new markets, build and evaluate competitive pricing strategies</li>
<li>Evaluate the costs of development and launch and leverage market intelligence and product knowledge to suggest improvements to product and development teams.</li>
<li>Monitor product performance and provide detailed insights and reports on product performance (sales / financials / transactions)</li>
<li>Maintain compliance with Inovalon's policies, procedures and mission statement.</li>
<li>Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and</li>
<li>Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.</li>
</ul>
<p><b>Job Requirements:</b></p>
<ul>
<li>3+ years of experience in Product Analyst or similar role.</li>
<li>Strong knowledge of Agile process and principles.</li>
<li>Experience in the healthcare industry required.</li>
<li>Product management experience preferred.</li>
<li>Strong interpersonal and collaboration skills.</li>
<li>Must be able to interact with various cross-functional teams (Product, Development, Marketing, etc.) as well as clients and prospects.</li>
<li>Knowledge of Microsoft Office (Word, Excel, Visio), Confluence, and JIRA</li>
<li>Experience in conducting market research</li>
<li>Ability to work both independently and as a team member in a fast paced, remote environment.</li>
<li>Highly self-motivated / goal-oriented with strong analytical and problem-solving skills</li>
<li>Effectively leads projects and influences people to achieve department/company goals</li>
<li>Ability to organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.</li>
<li>Strong knowledge of the documentation process from design to commercial release</li>
<li>Demonstrated ability to synthesize complex concepts and data into actionable goals and understandable documentation and presentations.</li>
</ul>
<p><b>Education:</b></p>
<ul>
<li>Bachelor's Degree in business administration, marketing, information technology, math, economics, or related field required.</li>
</ul>
<p><b>Physical Demands and Work Environment:</b></p>
<ul>
<li>Sedentary work (i.e. sitting for long periods of time).</li>
<li>Frequently or constantly lift, carry push, pull or otherwise move objects and repetitive motions.</li>
<li>Subject to inside environmental conditions.</li>
<li>Travel for this position will include less than 10% locally usually for training purposes.</li>
</ul><div><p><i>
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)</i></p>
<p><i>
If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply</i><i>. Inovalon is most interested in finding the best candidate for the job</i><i>,</i><i> and you may be just the right person for this or other roles.</i></p>
<p><i>
By embracing </i><i>inclusion</i><i>, </i><i>we enhance our work environment and drive business success. Inovalon strives to </i><i>provide equal opportunit</i><i>ies</i><i> to</i><i> the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</i></p>
<p><i>
Inovalon is proud to be an equal opportunity workplace</i><i>. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or </i><i>v</i><i>eteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</i></p>
<p><i>
To review the legal requirements, including all labor law posters, please visit this </i><i>link</i></p>
<p><i>
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this </i><i>link</i></p></div></div>

Citi

<div>The Marketing Product Analyst is an entry level position responsible for assisting in the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
<br>
<br>
<b>Responsibilities:</b><br>
<ul>
<li>Partner with Product Management in monitoring strategic marketing programs, strategic program roadmaps, program development, program/product launches, and program marketing to gain maximum benefit from each program/product and deliver on client value propositions</li>
<li>Deploy profitable marketing strategies, implement key growth initiatives, and maintain current market intelligence on overall industry verticals and competitors</li>
<li>Ensure successful execution against functional strategies for a business or product requiring coordination and integration across teams/business units, as well as execute marketing plan that spans product, brand, acquisition, customer, and retention to improve performance, brand preference, and client engagement</li>
<li>Utilize specialty knowledge to review, analyze, and develop beyond existing solutions</li>
<li>Contribute to day-to-day product marketing for core products including program delivery, client experience, and client communications strategy, as well as provide input into project plans and program affecting job family/function within a region/business</li>
<li>Implement client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients</li>
<li>Collect client and competitor market research, develop a product innovation roadmap and assist Marketing Product Managers in overseeing all aspects of program life cycle management including market demands, technology trends, and competitive field
</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><b>
Qualifications:</b><br>
<ul>
<li>Relevant experience preferred</li>
<li>Working knowledge of tools related to product management, program management, and marketing</li>
<li>Knowledge of business and internal/external resources</li>
<li>Ability to collaborate especially with internal/external partners on delivery of client-facing solutions</li>
<li>Consistently demonstrates clear and concise written and verbal communication</li>
<li>Ability to apply client mindset to shape solutions</li>
<li>Ability to influence</li>
</ul><b>Education:</b><br>
<ul>
<li>Bachelor&rsquo;s degree/University degree or equivalent experience</li></ul><p>
-</p><p><b>
Job Family Group:
</b></p>Product Management and Development<p>
-</p><p><b>
Job Family:</b></p>
Product Management<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Marketing Product Analyst - UAE Nationals ONLY

ACE Money Transfer

<div>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 <br/>
 <br/>
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 <br/>
 <br/>
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Product Analyst
 </strong>
 to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Cross-Functional Product Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
  </li>
  <li>
   Collaborate with UI/UX designers to improve user experience across ACE's app and website
  </li>
  <li>
   Participate in sprint planning and assist in coordinating tasks with technical teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Journey Audits and Testing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
  </li>
  <li>
   Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
  </li>
  <li>
   Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data and Behaviour Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
  </li>
  <li>
   Review funnels to identify drop-offs, friction points, and areas for improvement
  </li>
  <li>
   Create user cohorts and segmented funnels to understand behavioural patterns
  </li>
  <li>
   Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation and Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
  </li>
  <li>
   Prepare, update, and maintain detailed use cases for all major product flows
  </li>
  <li>
   Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
  </li>
  <li>
   Document research findings or behavioural insights to support product decision-making
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Incident Logging and Escalation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
  </li>
  <li>
   Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
  </li>
  <li>
   Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration and Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
  </li>
  <li>
   Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product Research, Insights, and Innovation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
  </li>
  <li>
   Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
  </li>
  <li>
   Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
  </li>
  <li>
   Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
  </li>
  <li>
   Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
  </li>
  <li>
   Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analytical thinking: Ability to interpret data and user behaviour to support product decisions
  </li>
  <li>
   Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
  </li>
  <li>
   Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
  </li>
  <li>
   Problem Solving: Keen to investigate problems and suggest practical solutions.
  </li>
  <li>
   Product Mindset: Enthusiastic about improving customer experience through digital products
  </li>
  <li>
   Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
  </li>
  <li>
   Proficiency with Postman for API testing and validation
  </li>
  <li>
   Ability to write and execute SQL queries for data extraction and analysis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field
  </li>
  <li>
   02 years of experience in a product, business analysis, or tech-related role
  </li>
  <li>
   Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
   <br/>
   <br/>
  </li>
 </ul>
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